Customer Service jobs in Dublin
Sort by: relevance | dateSenior Product Manager, Customer Success Product Group
HubSpot’s Customer Success Product Group is equipping post-sales teams with everything they need to retain and grow their customers, without adding another system to their tech stack. To date, the Feedback Management team has focused on building foundational tools that help our customers collect and act on feedback — addressing gaps in functionality and enabling basic insight workflows. Now, we’re ready for more. We’re looking for a Senior Product Manager to lead this team into its next chapter: transforming raw customer feedback into actionable intelligence that helps Customer Success Managers (CSMs) do what they do best — drive retention, growth, and customer happiness. This role is ideal for a senior product manager who thrives on iteration and the early stages of a product lifecycle, lives and breathes customer empathy, and stays actively learning. You’ll help our customers shift from simply gathering data to surfacing the right signals — the insights that tell CSMs which customers are thriving, which are at risk, and where to focus next. In this role you’ll get to: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Apprentice Service Advisor
About The Group: Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role. Requirements: To be the focal and experienced point of contact for Audi customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times. To manage all service telephone and walk-in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on the full Audi range. Maintain relevant systems ensuring accuracy at all times. Likely to be/have: Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills Excellent organisational skills Able to record accurately all relevant details Ability to 'up sell' additional work / accessories An ability to absorb and understand technical data and explain it to our customers as required A full, clean driving licence is an essential requirement for this role We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 20 days annual leave PRSA This is a Trainee role and Joe Duffy Group have a comprehensive training program in place which is tailored to suit individual's needs, and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in Aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training. Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade. If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today! Note: A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Training Specialist - Customer Support
Responsibilities About the Team We are seeking a talented Training Specialist to build, optimize and cascade our training materials, e-learning process as well as monitor and control and training quality and efficiency in order to improve overall customer support satisfaction. As a dedicated Training Specialist, you will be working very closely with peering and XFN teams in terms of Pillar QA Team, Partnership Management Team, Business Insights Team, SOP Team, or even Product Team to build and refine comprehensive e-learning procedures, training quality and efficiency measurement with a global benchmarking standard. Key Responsibilities: - Training Delivery: - Ensure consistency in service delivery by training employees to follow established procedures, policies and best practices to achieve high quality User/Creator experience - Design, develop, and deliver various training materials, including online courses, workshops, e-learning modules, and instructional guides to meet the needs of the customer support team - Conduct train-the-trainer, e.g. BPO trainers; as well as new hire training on queues/workflows, systems, and soft skills - Develop comprehensive materials to provide refresher courses, upskilling, process updates, new SOP roll-out and continuously assess the effectiveness of training materials through participant feedback, assessments, and performance metrics. Use insights to identify areas for improvement and update content accordingly to meet the evolving needs of the team. - Training Program / Project Management: - Manage end-to-end training programs, and work with QA, TLs and relevant XFNs to develop and deploy E-learning solutions efficiently - Partner with QA, TLs and relevant XFNs to address skill gaps, identify training needs for LOB business plans, and implement solutions to improve performance and achieve business metrics targets. - Continuous Improvement: - Continue to refine the E-Learning process. Identify trends in training effectiveness, including areas of improvement based on feedback and performance data. Continuously enhance training processes to increase efficiency, engagement, and knowledge retention. - Lead continuous improvement initiatives. Identify process and workflow gaps, training tools, root causes, and drive enhancements through data, trends, and partner collaboration, building a plan and ensure execution in partnership with XFNs. Qualifications Minimum Qualifications: - Bachelor’s degree in Business, Operations, or a related field, or equivalent experience. - At least 3 years of experience in training field with minimum 1 year of training program handling experience. - Must have e-learning experience such as training through an e-learning platform, compiling e-learning materials or PKT (product knowledge testing) build up. - Excellent communication skills with strategical thinking, able to think out of box, dare to come out and initiate new ideas and tactics. - Strong analytical and problem-solving skills, with the ability to derive insights from data to drive actionable decisions. - Strong multitasking and prioritisation skills. Preferred Qualifications: - 2+ years in handling / managing global level training projects or programs. - Possessing knowledge of e-learning platforms with good training efficiency & quality track records. - Any knowledge or experience in e-learning operations or workbench platform build-up will be a strong advantage.
Customer Experience Leader
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Service Desk Officer
Purpose of the Role The primary function of the Service Desk Officer (Grade V) is to deliver effective, high-quality IT support by managing escalated Level 1, Level 2, and On-Site tickets while providing advanced technical assistance across key systems including Office 365, Active Directory, Azure, Intune, and ServiceNow. This role serves as a key technical resource within the Service Desk team, supporting the resolution of complex issues that require in-depth troubleshooting, technical insight, and collaboration with other ICT teams to ensure continuity of services. The Service Desk Officer will provide on-site technical support on a rotational basis, transitioning from L1/L2 duties to the on-site team to gain practical hospital experience, build relationships with clinical and administrative teams, and ensure issues requiring physical presence are resolved efficiently while maintaining a strong understanding of hospital operational needs. The Service Desk Officer will act as a mentor to junior staff, providing guidance, training, and feedback to build team capability and ensure consistent adherence to best practices. The role involves contributing actively to knowledge sharing by developing and maintaining technical documentation, knowledge base articles, and user guides to improve first-time resolution rates and empower end-users. In addition, the Service Desk Officer will drive and support continuous improvement initiatives within the Service Desk by identifying recurring issues, analysing trends, and recommending process enhancements that improve efficiency, service quality, and user satisfaction. The officer will collaborate closely with application, infrastructure, and project teams to support the delivery of new technologies and ensure a seamless transition of new services into operational support. A strong customer focus, proactive problem-solving, and the ability to manage competing priorities in a fast-paced healthcare environment are essential to this role, ensuring the delivery of timely, accurate, and user-friendly support that aligns with service level agreements and organisational objectives. Essential Criteria: • Education: Bachelor’s degree in computer science, Information Technology, or a related field preferred. Relevant certifications such as ITIL, Microsoft, or CompTIA are considered an asset. • Experience: Minimum of 3 years in a Service Desk or IT Infrastructure role, ideally within an enterprise or healthcare environment. • Technical Skills: Strong working knowledge of Windows operating systems, Office 365, networking concepts, and commonly used enterprise applications. Hands-on experience with service management platforms and remote support tools, particularly the ServiceNow ticketing system. • Communication and Soft Skills: Excellent problem-solving abilities with strong verbal and written communication skills. Demonstrated interpersonal skills and a customer-first approach to support, capable of working effectively with a wide range of users. • Organisational and Personal Effectiveness: Proven ability to manage multiple tasks in a high-pressure environment while maintaining attention to detail. Capable of prioritising work and delivering results within defined service levels. Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is 27th July by 23:45. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Niall Bodie on niall.bodie@childrenshealthireland.ie or Steven.OShaughnessy@childrenshealthireland.ie For other queries relating to this recruitment process, please contact Taurai Machuwe at recruitment@childrenshealthireland.ie PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey. It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date. Below, you’ll find the list of commencement dates for 2025.
Receptionist
About the Role Title: Receptionist Reporting To: Reception Manager Salary Scale: Department of Health & Children consolidated pay scales (01/03/2025) apply per annum pro rata: Clerical Officer Grade (0609) | €30,810 – €44,067 | This position is funded by the HSE. The successful candidate’s salary will be calculated strictly on the number of years of relevant/comparable experience, i.e. each year of relevant/comparable experience will decide the point at which your salary will be between the 1st and last point of the pay scale above. For any salary queries, please contact the HR department at 01-491 2594. Pension Scheme: For HSE-funded contracts, there is mandatory enrolment in the appropriate Public Sector pension scheme. Holidays: 25–27 days per annum pro rata, calculated strictly on the number of years of relevant/comparable experience. Health: A candidate for and any person holding the post must be fully competent and capable of undertaking the duties attached to the post and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. For the purpose of satisfying the requirements as to health, the successful candidate, before being appointed, shall undergo a pre-employment medical. As an exceptional measure during the current pandemic, the position on offer is considered to be a Category A Frontline Worker role which will be subject to a risk assessment and a requirement to be able to demonstrate vaccination for COVID-19. Character: A candidate for and any person holding the office must be of good character. Hours of Work: 8 hours per week plus relief hours when required. The reception desk is serviced from 8:00 a.m. until 8:00 p.m., Monday to Sunday. Details of starting and finishing times, which may vary in accordance with Hospice needs, will be notified to you by your Head of Department/Deputy. There will be times when you will be required to work outside of the normal office hours. Working Week: Will be determined by the needs of the department. Location: This position is based in Harold’s Cross; however, Our Lady’s Hospice & Care Services (OLH&CS) currently operates across three sites: Harold’s Cross, Blackrock, and Wicklow. In the interest of patient care and changing needs, candidates are required to be completely flexible and are obliged to carry out duties in any department or location of the Hospice or associated locations when required to do so by the Chief Executive Officer. Ethical Code: The post holder is requested to respect the special charism, ethos, and tradition of OLH&CS and to observe and comply with its general policies, procedures, and regulations. Confidentiality: You will have access to various types of records/information in the course of your work. Such records and information are strictly confidential, and unless acting on the instruction of an authorised person, on no account must information concerning staff, patients, or other hospital business be divulged or discussed except in the performance of normal duty. In addition, records may never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required. Garda Vetting: Legislation has been introduced for the provision of Garda Vetting in respect of candidates for employment in areas of the Health Services where it is envisaged that potential employees would have substantial access to children or vulnerable adults. The successful candidate will be required to satisfactorily complete the Garda Vetting process prior to an appointment being made. Job Purpose The successful candidate will be a key point of contact for patients, staff, and visitors and will be responsible for all front desk functions including telephony and day-to-day reception duties. The reception desk is serviced from 8:00 a.m. to 8:00 p.m., Monday to Sunday. The appointed person will be working in a fast-paced environment with an emphasis on interpersonal/communication skills and multi-tasking. Main Duties and Responsibilities Telephone and Communication Duties
Groom Army Equitation School (General Service)
The Defence Forces are now accepting applications from individuals interested in a unique and rewarding career as a Groom in the Army Equitation School. Successful applicants will complete military and specialist training, equipping them with the knowledge and skills required to serve as a Groom in this prestigious unit. The role involves the care, management and conditioning of horses used in national and international competition by Army riders. Applicants must be at least 18 years old and under the age of 39 years of age on the closing date for applications. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Social Care Leader Children's Residential Services
Job Summary Details of service: The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget in excess of €1.2Bn and delivers its services through circa 5,000 people in 350 locations across the Country. The Child and Family Agency has responsibility for the following range of services: or Be eligible for registration in the Social Care Workers Register maintained by the Social Care Workers Registration Board maintained by CORU (evidence of application will be necessary) And the requisite knowledge and ability (including a high standard of suitability and ability) for the proper discharge of the duties of office. and have a minimum of three years’ experience of working in a Children & Families Service or other relevant environment with a similarly challenging client group. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character Attachment(s): Candidate Information Pack- SCL DNE.pdf
Social Care Worker-children's Residential Services, Clannad
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country. The Child and Family Agency has responsibility for the following range of services: • Child Protection and Welfare • Parenting, Family Support and Early Help Services • Alternative Care • Birth Information & Tracing and Adoption 3 • Tusla Education Support Services (TESS) • Children’s Service Regulation • Counselling and Therapeutic Supports Further information is available on www.tusla.ie Purpose of role: The policy of Tusla Child and Family Agency is to enable children / young people to live with their own families wherever possible and to support parents where necessary in fulfilling that role. The Social Care Worker will provide care, protection, and support to vulnerable or dependent clients, individually or in groups, in conjunction with the wider multidisciplinary team and other relevant agencies. The primary aim is to provide intervention necessary to address the child / young person’s issues or the issues that are preventing them from living at home or in relative / foster care. S/he will ensure the welfare of those under his/her care and will act as an advocate as appropriate. Social Care Workers in a Residential setting work as part of a multidisciplinary team to provide care to service users. Children / young people may be referred to a residential setting for a number of reasons by the Social Work department e.g. family breakdown / separation, history of neglect, sexual / physical abuse, addiction or mental health issues. Residential care aims to provide a therapeutic care placement to service users who most often present with emotional or behavioural difficulties and cannot live with their own families. Job Objectives Main Duties and Responsibilities Working with Children Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character Attachment(s): SCW Clannad July 2025 Candidate information Pack .pdf
Hygiene Services Supervisor
· Demonstrate behaviours consistent with the values of the hospital · Ensure hospital policies and procedures in all aspects of care are adhered to · Maintain healthy working relationships · Assist in the organising and controlling of Hygiene Services throughout the entire hospital · Schedule and supervise all staff within the department · Devise programmes of work for assigned areas and ensure their satisfactory completion · Be responsible, when required, for the requisitioning, custody and control of Hygiene items and related records · Monitor and address attendance in line with absence management policies · Participate in the financial management of all departmental activities, including inventories, stock management and payroll · Continuously review staff performance and take appropriate action · Deal in the first instance with staff grievances and liaise with the Human Resources Department on matters relating to disciplinary and grievance procedures · Report and investigate all accidents and incidents involving the department, including those relating to third parties · Organise and conduct training programmes for all departmental staff · Assist in compiling policies and cleaning schedules for all areas within the hospital campus, including existing and new ancillary buildings · Participate in reviews of all aspects of the hospital’s hygiene services, making recommendations as required · Conduct regular quality control audits in line with operational requirements, ensuring timely follow-up and reporting of results · Ensure staff are fully conversant and compliant with correct and safe working methods · Participate in the review and development of departmental risk assessments · Make recommendations regarding economical and effective cleaning equipment and materials · Inspect all cleaning equipment regularly to ensure it is properly maintained and kept in working order, and arrange maintenance of equipment as required · Create product specifications for cleaning materials and equipment · Participate in service development initiatives · Champion environmental initiatives Any other duties deemed appropriate to the post. Please note that the duties of this post may change over time.
