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Data Scientist


About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About the Opportunity Excellent opportunity for an individual with IT/data engineering skills and interest in accountancy to join the Finance Function of a leading Multi-national company based in Galway. This is a permanent role which will allow the successful candidate to develop, learn new skills and take on responsibility in a high-performance finance team. The ideal candidate will possess the right balance of technical knowhow along with influencing and relationship building skills necessary to drive projects to a successful conclusion.  About the Responsibilities Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

1 day agoPermanent

CHW Health Care Assistant, Home Support

Community Healthcare WestGalway

Health Care Assistant – Home Support Community Healthcare West Job Specification & Terms and Conditions Job Title and Grade Health Care Assistant – Home Support Community Healthcare West (Grade Code. 6494) Campaign Reference CHW035-HCAHS-2024 Closing Date Thursday 11th July 2024 at 12 noon Proposed Interview Date (s) TBC Taking up Appointment A start date will be indicated at job offer stage. Organisational Area Community Healthcare West (Galway, Mayo & Roscommon) Location of Post There is currently a number of permanent/specified purpose/part time/whole-time vacancies availiable in Community Healthcare West. A panel may be formed as a result of this campaign for Health Care Assistant – Home Support, Community Healthcare West (Galway, Mayo & Roscommon) from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries Informal Enquiries to: Cepta Smyth, Home Support Manager, Galway Phone: 091 546062 Rosaleen Flanagan, Home Support Manager, Mayo & Roscommon Phone: 087 9077663 Details of Service The HSE Home Support Service for Older People works in partnership with service users and their families to support them to remain in their own homes for as long as possible. The Home Support Service is a 7-day service which may include evening, night-time and weekend cover and provides essential support to family carers. The purpose, level and range of care and supports are designed in a personalised way and will change according to the changing assessed needs of the person. Reporting Relationship Home Support Resource Manager or Designated Officer. Purpose of the Post To enhance quality of life and wellbeing for primarily older people by providing access to integrated care and support that is planned around their needs and choices, supporting them to live well in their own homes and communities. The Health Care Assistant – Home Support is a key member of the multi-disciplinary team responsible for the provision of a quality service to support people in the community to remain in their own home for as long as possible. The Health Care Assistant – Home Support provides the assistance, support and direct personal care required to maximise the independence and wellbeing of service users. They work under delegation, direction and supervision, of health care professionals: - · To look after the physical, emotional, cultural and psychosocial needs of service users using a person centred approach · To observe and promote service user’s choice, independence, dignity, privacy, fulfilment and other rights · To create and maintain good professional relationships with service user’s, their carer, family and friends and other team members · To adhere to all Health Service Executive policies, procedures and guidelines. · To promote a positive, personal and professional profile, ensuring the good reputation of the HSE at all times. Principal Duties and Responsibilities Service users may require assistance in some or all activities of daily living (ADLs) and instrumental activities of daily living (IADLs) as identified by an individualised care needs assessment. The primary role of the Health Care Assistant – Home Support is to assist in the implementation of the service user’s individual care plan. Duties will vary depending on the assessed needs of the service user and may include the following functions: Care Provision · To provide personal care and support to service users with a wide range of assessed needs, illnesses and disabilities. · To know and understand the care and support needs of the service user. · To deliver the care detailed in the service user’s care plan using a person centred enabling approach. · To assist service users with the activities of daily living (ADLs) and instrumental activities of daily living (IADLs) as indicated by the service user’s care plan, including but not limited to: · Personal care and hygiene e.g. bathing, dressing and showering. · Maintain skin integrity. · Assist with continence care. · Assist with mobility and exercise programmes, as directed by the service user’s care plan. · Provide medication prompts as directed by the service user’s care plan. · Assist with eating and drinking. · To support the service user’s social needs as well as physical care needs as set out in the individual care plan i.e. supporting participation in meaningful social activities including: maintaining interests, hobbies, and roles that are important to the person. · On occasion accompany the service user in activities outside of the home where such assistance is central to improving or maintaining function, independence and wellbeing as directed by the service user’s care plan. · Domestic cleaning specific to service user as directed by the Home Support Resource Manager where non-performance of such duties impacts on the health & safety and well-being of the individual. The Health Care Assistant – Home Support will, where appropriate, assist the person with these tasks i.e. ‘doing with’ rather than ‘doing for’ where such assistance is central to improving or maintaining function, independence and wellbeing for the service user. General · To work as part of the multi-disciplinary team in order to deliver Home Support Services. · To provide the highest quality care by delivering support in a manner which is sensitive to the service user’s culture, disability, race, age, sexuality, marital or civil partnership status, transgender status or religion/belief. · Be courteous and helpful to service users and their carer’s at all times ensuring respect for each person’s dignity, confidentiality and individuality. Recording and Reporting · To complete and maintain a daily work schedule as part of the overall care plan. · To maintain appropriate records to meet the needs of the service, observing and promptly reporting back any changes or concerns in the service user’s circumstances or condition. · To regularly read care and support plans, acknowledging changes. · To continue to monitor where concerns have been reported and recorded. · To recognise the signs of abuse and immediately report abuse or suspected abuse. · To report any complaints to their line manager · To ensure that timesheets are accurate and submitted on time. Communication and Team Work: · Ensure all actions support the enhancement of a person-centred service and a personal-centred culture within the team. · Maintain good communication and develop effective working relationships with service users, carers and other team members. · Communicate effectively with service users taking into account their differing levels of ability to understand and their specific care needs and condition. · Report to the line manager any changes in the service user’s physical and emotional condition or behaviour. · Participate in and contribute to the team including handovers/meetings/care planning on service related issues. · Co-operate with quality reviews/service evaluations and assist with the implementation of any necessary corrective action. · Respect diversity within the team. Risk Management, Infection Control and Hygiene Services The management of Risk, Infection Control, and Hygiene Services is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · To take responsibility for the safe handling of property and equipment belonging to the service user. Workplace Health and Safety In accordance with the Health and Safety at work policy, it is each staff member’s responsibility to observe all rules relating to health and safety and conduct at work and to use any equipment provided in a safe and responsible manner. · Understand and adhere to all relevant HSE policies, guidelines and procedures, comply with health and safety, PPE and infection prevention control and risk management procedures, and comply with statutory obligations. · Report any incident or potential incident which may compromise the health and safety of the service user. · Not undertake any duty related to the service user for which he/she is not trained. · Bring to the attention of a responsible person any perceived shortcoming in the safety arrangements or any defects in work equipment. · To observe all health & safety rules and take reasonable care, raising any concerns to the Home Support Resource Manager. · To use safely and efficiently, equipment provided in the work place. · To adhere to safe procedures in the movement and handling of service users. Confidentiality · In the course of this employment, the post may have access to, or hear, information concerning the medical or personal affairs of service users or other health services’ business. Such records and information are strictly confidential. Unless acting on the instructions of an authorised officer, on no account must information concerning staff, service users or other health service business be divulged or discussed, except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and they must be kept in safe custody when no longer required. Continued Professional Development • Be prepared to undertake training/certification as may be required and deemed necessary to meet the requirements of the post going forward. • Ensure that knowledge and skills are updated to maintain safe standards of care for service users. • Participate in appraisal and the development of a performance development plan in agreement with the Home Support Resource Manager. • Participate in in-service education and training programmes and avail of other learning activities, as requested, to maintain/develop competence. This job description indicates the main functions and responsibilities of the post and is subject to review and amendment in light of changing circumstances and may include other duties and responsibilities as may be determined from time to time by the designated Line Manager. Eligibility Criteria Qualifications and/ or experience Candidates must, on the latest date for receiving completed application forms for the office possess: 1. Qualification (i) Certificate in Healthcare Support at QQI Level 5 OR (ii) Certificate in Health Service Skills, QQI Level 5 OR (iii) Certificate in Community Care, QQI Level 5 OR (iv) Certificate in Nursing Studies, QQI Level 5 OR (v) An equivalent qualification from another jurisdiction. And The requisite knowledge and ability to enable him/her to discharge the duties of the post satisfactorily. 2. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Candidates for and any person holding the office must be of good character. Post Specific Requirements · Experience in a caring role in an informal/formal setting · This role will involve travel, access to suitable personal transport to allow the proper discharge of the duties of the post is a requirement for the role. Skills, competencies and/or knowledge Knowledge & Experience Demonstrates: • Knowledge of the service provided in the home by Home Support Services. • Knowledge of community care services. • Knowledge of the role of the Health Care Assistant – Home Support in the community. • Knowledge of care of the older person. • Knowledge of care of persons with disabilities. • Experience of housekeeping/cooking. • Experience in a caring role in an informal/formal setting • Shows awareness for actual and potential risk in the work place • Demonstrates knowledge of health and safety procedures e.g. manual handling, PPE and infection control. • A full understanding of the importance of confidentiality in the role Teamwork Skills Demonstrates: • The ability to work on one’s own initiative as well as work with a wider multidisciplinary/multi-agency team • Ability to work in a challenging and busy environment • Motivation and an innovative approach to the job within a changing working environment Commitment to providing a Quality Service Demonstrates: • Demonstrates ability to work in a client focused environment. • Demonstrate basic management skills to maintain clean equipment and to maintain a clean and tidy environment. • Demonstrates the ability to maintain confidentiality. • Demonstrates evidence of empathy and the ability to ensure that all service users are treated with dignity and respect and ensure that the welfare of the service user is a key consideration at all times. • Demonstrates the ability to use sound practical judgement and decisiveness. • Demonstrate understanding of the service user’s diversity, cultural and ethnic needs • Demonstrates a kind, caring disposition and an understanding of the impact of stress on clients, families and carers during illness. • Motivation to fulfil the role and contribute to improving the service. • A core belief in and passion for the provision of high quality care Planning and Organising Skills Demonstrates: • An ability to plan and complete tasks allocated and to organise workload in a methodical manner • The ability to manage competing or unexpected demands and prioritise the most important task at the time. • Ability to plan and complete care allocated in the care plan and to organise workload in a methodical manner and deal with the unexpected should it arise Communication & Interpersonal Skills Demonstrates: • Excellent communication skills to engage with clients, families, carers, and colleagues and maintain the confidentiality of the service. • The ability to understand and communicate effectively with clients who may have communication difficulties Campaign Specific Selection Process Shortlisting / Interview A short-listing exercise may be carried out on the basis of information supplied in your application form. The criteria for short-listing are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not beingcalled forward to the next stage of the selection process. Those successful at the short-listing stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”. Codes of practice are published by the CPSA and are available on www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on www.cpsa.ie. The reform programme outlined for the Health Services may impact on this role and as structures change the job description may be reviewed. This job description is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Health Care Assistant – Home Support Community Healthcare West Terms and Conditions of Employment Tenure There is currently a number of permanent / specified purpose / part time / whole-time vacancies available in Community Healthcare West The post is pensionable. A panel may be formed as a result of this campaign for Health Care Assistant – Home Support, Community Healthcare West (Galway, Mayo & Roscommon) from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. The tenure of these posts will be indicated at ‘expression of interest’ stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act 2004. Remuneration The Salary scale for the post (as at 01/01/24) is :- €33,598, €35,033, €36,545, €36,947, €37,934, €38,787, €40,017, €41,291, €42,613 (pro rata where hours worked are less than 39hrs per week) New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week As assigned, not greater than 39 hours per week to include out of hours service as assigned by Manager i.e. evening service, weekend duties. HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016). Annual Leave Annual leave is calculated on a pro-rata basis i.e. 8.8% of actual hours worked. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004 Age The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants. * Public Servants not affected by this legislation: Public servants joining the public service or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Probation Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. Protection of Persons Reporting Child Abuse Act 1998 As this post is one of those designated under the Protection of Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act. You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. Infection Control Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the ward/department/service1, as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant ward/department/service are appropriately managed and investigated in accordance with HSE procedures. • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note: Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1]A template SSSS and guidelines are available on the National Health and Safety Function, here: https://www.hse.ie/eng/staff/safetywellbeing/about%20us/ 2 See link on health and safety web-pages to latest Incident Management Policy [1]A template SSSS and guidelines are available on the National Health and Safety Function/H&S web-pages

2 days agoPart-timePermanent

Sales Assistant, Terryland

Dunnes StoresGalway

Job Description Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time. At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food or fashion. We strive for excellence in all that we do, be it our award winning Simply Better Food range, our Baxter and Green Market Deli or our collaborations with some of Irelands best Fashion and Homewares designers. Dunnes Stores offers a unique opportunity to work alongside one of the most dynamic retailers in Ireland. We are currently looking to recruit vibrant, passionate individuals into the role of Sales assistants. Our Sales Assistants have excellent product knowledge, provide outstanding customer service, and above all else are passionate about retail. Suitable candidates should have some experience of working in a customer facing environment, be motivated, have excellent customer care skills, be confident communicators and have a passion for helping people. As a Sales Assistant you should be willing to learn and develop yourself, have a desire to succeed and to contribute to our positive team environment aswell as promoting our unique brand. Key Skills Dunnes Stores is an equal opportunities employer

2 days ago

Cleaning Assistant

Dunnes StoresGalway

Job description At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food or fashion. We strive for excellence in all that we do, be it our award winning Simply Better Food range, our Baxter & Green Market Deli or our collaborations with some of Ireland's best Fashion & Homewares designers. Dunnes Stores offers a unique opportunity to work alongside one of the most dynamic retailers in Ireland. We are currently looking to recruit a Cleaning Assistant to carry out cleaning duties in our store. Our cleaning assistants are responsible for keeping our stores clean and tidy for customers and employees alike. Also ensuring our Health & Safety policies are implemented to the highest standard. Experience working in a duty cleaning role is preferable but not necessary. Dunnes Stores is an equal opportunities employer.

2 days ago


Euro Car Parts Ireland LimitedGalway

Job Overview We are looking for a Branch Administrator to join our team at Euro Car Parts. This is a fantastic opportunity for a target-driven individual to work at the heart of our operations. Why work for LKQ We are a people first organisation – for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland. But we’re so much more than just a parts supplier – we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

2 days agoFull-time

No7 Counter Manager


Exciting No7 Counter Manager role helping customers with skincare and beauty needs. Delivering a great customer experience will be second nature to you – creating authentic relationships with customers will be at the heart of everything you do. Who We Are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone!We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the centre of everything we do.Join us and together we can achieve more. About the role You will work onsite and report into the Store Manager or General Manager. Your main responsibilities will be to: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

2 days agoFull-timePermanent


IFACAthenry, County Galway

Are you looking for an opportunity to join a high-performance team in Athenry, Co. Galway? Ifac is a top ten professional services firm operating from thirty locations across Ireland. We provide a range of services including accounting, tax planning, specialist business advisory, and investment services to farming, food, and agribusinesses. We are seeking an experienced Administrator to join our team in Athenry, Co. Galway. The Role This is a part-time role working in a professional office environment. You will be an important member of our team situated at our reception desk with responsibility for providing administrative and secretarial support to our team. Candidate Our ideal candidate will be a professional front-office person with at least three years’ experience in an administrative role. Previous experience in accountancy or related practices would be an advantage. The ideal candidate will be a highly motivated individual who can work on their own initiative with; • A proficiency in Microsoft Office Suite. • Strong interpersonal and communication skills. • Ability to deliver top quality customer service. · A passion for helping people. What we do:  We work with businesses in the farming, food, and agribusiness sector. We bring our foresight, commercial insight, and financial acumen to help our clients build profitable sustainable businesses. Rewards:  Our Administrator will receive; market-leading salary and an opportunity to grow and develop your career with one of Irelands best employers. About Us:  Founded in 1975, ifac is Ireland’s farming, food, and agri-business specialist professional service firm. We are an award-winning employer and one of Ireland’s Top Ten Accountancy firms CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoPart-timePermanent

Retail Sales Consultant

EirWilliam Street, Galway

About This Role: Act as company representative in a customer facing business unit for a new mobile brand, in accordance with policies and procedures, in interactions with existing and potential customers. Represent the company so as to maximize the customer base and revenue opportunities. Why This Role: With up to two years experience the role holder will be a customer focused and team player that is highly motivated and sales focused. Information exchange is a significant feature of the job with a necessity to clarify information of a more complex nature. There is a requirement for tact and diplomacy when dealing with others. Flexible - will be available for late night and weekend trading. Expectations From The Role: Key Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

4 days agoFull-time

Assistance Advisor


At MAWDY we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect. We are looking for enthusiastic and energetic people to join our Assistance team as Assistance Advisors, to work with us to delivery exceptional customer service. The Assistance Advisor role is at the forefront of the contact centre and requires an individual with a strong track record in customer service skills. The Advisor makes decisions in relation to insurance entitlements, liaises with members of the public, suppliers, and teammates to provide roadside and home emergency assistance. What you’ll do: • Provide support to customer enquiries politely and courteously. • Handle inbound customer calls in line with Service Level Agreements (SLAs) providing clear guidance on policy cover. • Demonstrate a professional attitude at all times, towards work, fellow colleagues and customers. • Work towards internal and external KPIs. • Provide a detailed record of each customer call received. • Liaise with cross functional teams to ensure highest level of customer service. • Follow up calls to network providers. • Liaise with client insurance partners. • Other duties may include administration such as approving invoices and filing. • Any other duties as required and instructed by the operations. Working Hours: Full-time: 35 hours per week, core days are Mon – Fri. As we are a 24/7 contact centre our shift times range between 7am – 11pm, Mon – Sun. What we’re looking for: • At minimum previous experience working in a customer service environment. • Excellent written communication skills. • Active listening skills. • Efficient with MS Office. Qualifications: APA or CIP qualification an advantage. However, if you are not APA / CIP qualified this role may still be for you. As MAPFRE is regulated by The Central Bank of Ireland, our employees are required to meet minimum competency requirements. We are with you every step of the way and will support and cover the cost of you becoming qualified to empower you in your role as claims handler and to deliver to our customers a positive experience. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness ad Probity Standards issued by the Central Bank of Ireland. This requires the company to complete due diligence to assess the appointee’s fitness and probity. Job Description: Assistance Advisor What we offer you: • Service days. • Time and attendance quarterly rewards. • APA / CIP training. • Free Motor Rescue and European Travel Insurance. • Health insurance discount. • 20% discount on all other travel insurance outside Europe. • Sports & social club. • City centre office location, handy for public transport. • Bike to work scheme. • Travel Pass. • Opportunity to work with a global company based in over 27 countries.

4 days agoPart-timeFull-time

Trainee Military Aircraft Systems Technician

The Defence ForcesNationwide

CONDITIONS GOVERNING THE AWARDING OF A PLACE TO BECOME AN AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN IN THE AIR CORPS 1. GENERAL QUALIFICATIONS To qualify, a candidate shall at the time of application be: (i) a citizen of the State, or be any other person who has a lawful entitlement to reside and work within the State for the period of time that is required for the purpose of any such appointment and (ii) be of good character and satisfy any security clearance required and (iii) meet the required minimum standards of medical and physical fitness. 2. AGE REQUIREMENT Candidates must be 18 years of age or above and under 39 years of age on 12th June 2024. Please note that the upper age limit may be the subject of review in advance of future Competitions. 3. MINIMUM EDUCATIONAL QUALIFICATIONS Candidates must have attained the required minimum educational qualifications at the time of entry into the Air Corps. On enlistment, a candidate must have obtained specific minimum grades in the Leaving Certificate/National Equivalent. The standard minimum entry requirements are a minimum of Grade O6 in five subjects, at ordinary level, to include Mathematics, English or Irish or National Equivalent qualification and one of the following subjects: Physics, Chemistry, Engineering, Construction Studies or other STEM subject (scientific, technical, engineering, mathematical). Foundation Level and Leaving Cert Applied subjects are not reckonable. PLEASE NOTE: GUIDE TO THE AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN TRAINING PROGRAMME 2024 1. THE AIR CORPS The Air Corps currently operates twenty six aircraft in multi-role national aviation tasks. The types of aircraft include Learjet 45, CASA CN235 maritime patrol aircraft, Airbus CN295 maritime patrol aircraft, BN Defender, Pilatus PC-9M and PC-12. The Air Corps also operates Eurocopter EC135 and Leonardo AW139 helicopters. The primary role of the Air Corps is to provide support to the Army, Naval Service and An Garda Síochána in countering threats to State security on land, sea and air. In addition, the day to day peace time role of the Air Corps includes activities such as Maritime Surveillance, Fishery Protection, Garda Air Support Unit, Ministerial Air Transport, Emergency Aeromedical Service and Air Ambulance The Air Corps trains its own Military Pilot Officers, Military Aircraft Technicians, Military Air Traffic Controllers, Air Photographers and General Service personnel. Air Corps personnel may serve overseas as mandated by Government. 2. THE AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN PROGRAMME The purpose of the Air Corps Trainee Military Aircraft Systems Technician programme is to provide military aircraft technicians for the Irish Air Corps. The programme offers successful candidates the opportunity of becoming an efficient and disciplined member of the Air Corps The trainee technician undergoes full basic military training and passes out as a 3-Star soldier prior to commencing their technical training. This is a unique opportunity for an individual who has an interest in military training to also pursue a career in aviation maintenance. The initial military training affords the trainee technician an opportunity to develop skills which are applicable to the aircraft maintenance environment such as discipline, self-reliance, teamwork and working to exacting standards. The system of training is of the highest standard, and the training programme in the Air Corps Technical Training School has been developed to provide ab initio technical training. The programme offers successful candidates the opportunity to become an efficient and disciplined member of the Air Corps. The programme is aimed at meeting the current and future employment needs of the Air Corps by providing graduates with a Level 7 Degree. The programme offers an interdisciplinary approach whichin the students obtain a mix of technological and operational skills specifically related to Irish Military aviation requirements.

4 days agoTraineeFull-time
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