Sales Acquisition Executive
About This Role: We are hiring Sales Acquisition Executives to transform Irish homes with Gigabit Fibre broadband. This is a door to door sales position. Why This Role: Others:About eir: We are the country's biggest and best network with Ireland's fastest broadband, 4G mobile as standard, as well as the largest 5G network and individual business solutions. We are proud to be part of the very fabric of Ireland, going right back to the foundation of the state. We touch every community across the country. We already connect over 2 million customers across Ireland, which means we're one of the country's biggest brands. At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.
Shop Floor Assistant
Main purpose of the role: Merchandise, rotate and face off all stock in assigned department while maintaining hygiene and food standards. The ideal candidate will have/be: • Excellent communication skills; • Strong attention to detail, organised and flexible; • Ability to use own initiative and work as part of a team; Main duties: • Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based; • Process orders for various departments; • Merchandise and present the entire store to the highest standard at all times; • Liaise with the Store Manager on changes to layouts, ends and sides and ensure changes are correctly implemented; • Implement correct labelling and stock rotation procedures; • Ensure deliveries are checked off in line with goods inwards procedures. • Keep the back-store tidy and packed away.
Furniture Sales Manager Commercial Sales
EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer with stores operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest Furniture Retailer in Ireland employing over 300 people We are looking for a Commercial Sales and Business Development Specialist for the East of Ireland region to join our ever expanding Team. Commercial Sales and Business Development Specialist The successful candidate will be responsible for B2B business development and sales with Construction Companies, Property Developers, Auctioneers and Property Rental Companies. Key Responsibilities · Drive Sales growth in the Commercial sector. · Determine specific sales and marketing fundamentals to generate and grow client base · Identify new markets and business opportunities. · Proactively establish and maintain relationships within the commercial sector. · Establish business opportunities through networking with interior designers and architects · Demonstrate and present products · Attend trade exhibitions, industry events, conferences · Gather market and client information and report back · Submit quotations and tenders in accordance with customer requirements. Skills & Experience CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Store Manager
Costa Coffee requires a Store Manager for our store in Oranmore. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Commercial Invoicing Administrator
Role Summary: Barna Recycling, one of Connacht’s leading waste management providers are recruiting for a Commercial Invoicing Administrator to join our team. Invoicing Administrator Responsibilities:
Emergency Medical Controller (E-Call Taker)
Job Title, Grade Code: Emergency Medical Controller (Emergency Call Taker) Grade Code: 6455 Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Campaign Reference: NRS14281 Closing Date: Monday 13th May 2024 at 3pm Proposed Interview Date (s) The recruitment and selection process for this campaign will be managed by the National Recruitment Service and will involve various stages. The stages of this process are as follows: Stage 1 – Application Form ( www.hse.ie ) Stage 2 – Online Assessments provisionally scheduled to take place W/C 27/05/2024 Stage 3 – Interview provisionally scheduled to take place W/C 24/06/2024 Please note these dates are provisional and are subject to change. For further information on the various stages of the recruitment process for this campaign please refer to Page 2 of the Additional Campaign Information. Taking up Appointment: A start date will be indicated at job offer stage. Location of Post: National Ambulance Service - National Ambulance Service Command & Control Centre Details of the HSE National Ambulance Structure are provided at: https://www.nationalambulanceservice.ie/aboutnationalambulanceservice/ Post holders arising from this recruitment campaign will be based in the National Ambulance Service Command & Control Centre in either Ballyshannon, Co Donegal or Tallaght, Co Dublin. A panel may be created for the National Ambulance Service from which current and future permanent and specified purpose vacancies of full or part time duration may be filled. Informal Enquiries: Ken Lyons, General Manager NEOC Email: ken.lyons@hse.ie Phone: 0879760013 Details of Service The role and purpose of the National Ambulance Service is to provide a clinically appropriate and timely pre-hospital patient care and intermediate care service. Pre-hospital emergency care and intermediate care services are provided as an integral part of a continuum of care for patients/clients and there is a requirement to work in partnership with other health care providers in both Scheduled and Unscheduled Healthcare Services. Purpose of the Post The Emergency Medical Controller (Emergency Call Taker) post is designed to operate in a communications command and control centre environment in order to control efficiently and effectively the emergency ambulance, intermediate care and first responder services for service users and to cater for the communications needs of the Health Service. Responsible for the efficient and effective call taking of EMS, ICS and related calls and requests in order to meet service user’s needs in a timely manner and within the framework of policies, procedures and guidelines. Additionally, the Emergency Medical Controller (Emergency Call Taker) will have a key role in the future operation of alternative referral pathways. The Emergency Medical Controller (Emergency Call Taker) has a key role in delivering an effective response to emergencies within an established set of performance indicator response times. The Emergency Medical Controller (Emergency Call Taker) will play a lead role in improving communication within and externally to the service, by performing their duties in line with the ethos of customer/client service. Principal Duties and Responsibilities Service Delivery and Performance § Ensure that all requests for EMS and ICS are dealt with appropriately with particular emphasis on “can do” approach ensuring the best outcomes for all patients and clients. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Tenure The current vacancies will be full time and permanent (upon successful completion of training) across Ballyshannon and Tallaght location. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. Annual Leave The annual leave associated with the post will be confirmed at Job Offer stage. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the department/service [1] , as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures [2] . • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1] A template SSSS and guidelines are available on writing your site or service safety statement . 2 Structures and processes for effective incident management and review of incidents. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Sector Officers
Open competition for appointment as: Sector Officer in the Irish Coast Guard, Department of Transport Background The Irish Coast Guard (IRCG) is a Division within the Irish Maritime Directorate (IMD) of the Department of Transport. The IRCG’s mission is deliver a world class search and rescue, maritime casualty, and pollution response service and their purpose include: • Reducing the loss of life within the Irish Search and Rescue Region and on rivers, lakes, and waterways. • Protecting the quality of the marine environment within the Irish Pollution Responsibility Zone, Harbours, and Maritime Local Authority areas and to preserve property. • Promoting safety standards, and by doing so, prevent, as far as possible, the loss of life at sea and on inland waters and other areas. • Providing an effective emergency response service. The IRCG is one of the four Principal Emergency Services (PES), who along with an Garda Siochana, National Ambulance Service and Fire Service, are a declared blue light emergency service. Further information on the IRCG, it’s Vision and Values can be obtained on its website. The IRCG currently has six vacancies for Sector Officers in their Coast Guard Units & Support (CGU&S) section. Coast Guard Units & Support Section The Coast Guard Units & Support (CGU&S) is a section within the IRCG. It is responsible for the management, resourcing, and training of the volunteer Coast Guard Units (CGUs). There are 44 CGUs divided into six sectors strategically located around the coast and on the inland waters of Ireland. Each of the six sectors is managed by a Coastal Unit Sector Manager (CUSM). All CGUs are staffed, trained, and equipped to provide a mixture of the current four core functions within their communities: • Coastal search capability • Cliff rescue capability • Boat rescue and support capability • Unmanned Aircraft System (drone) search capability CGUs are declared operational by CGU&S to the Operations section of IRCG who then task the units, as required, to respond in line with their unit capabilities. The Role The Sector Officer is a new grade within the IRCG and is equivalent to an Executive Officer in the Civil Service. They will work with assigned CGUs and report to the Coastal Unit Sector Manager (CUSM) of that sector. The role will involve working closely with the volunteer CGUs, Coast Guard and Maritime Administration personnel and other internal/external stakeholders. On the job training will be provided as appropriate. The Sector Officer is required to comply with the organisational values of ‘Pride’ and ‘Respect’ as part of this role. This post also carries a mobility obligation and Sector Officers are required to be available for service at all CGUs within their sector and also to travel to work in other sectors, when required. IRCG road vehicles will be provided for official business use only when the nature of their employment warrants the provision. The Officers driving them will be responsible for their control, cleanliness, and maintenance. Principal Duties and Responsibilities The duties of the post may include some or all of those listed below: • Supporting CGUs by undertaking the following tasks: o Conducting routine inspection of vehicles, buildings, boats, and equipment to a fixed schedule, completing appropriate checklists and administrative duties. o Initiating corrective action against defects, monitoring corrective actions, and maintaining defect records. o Managing CGU equipment, inventory and logistical requirements including associated administrative duties. o Managing local inventories. • Supporting management of the planned maintenance system. This includes recording, monitoring, and reviewing periodic service, maintenance, repair, inspection, and defect reports and compiling periodic reports on same. • Supporting maintenance and repair works undertaken by third party contractors, including associated logistical and administrative support. • Supporting the CUSM by assisting in the following tasks: o Effecting corrective actions to findings identified through audit, inspection, and safety meetings. o Managing and implementing the requirements of the safety management system. o Procuring goods, equipment, and services. o Managing the fixed asset register. o Managing inventory, vehicles, buildings, boats, and equipment including the update of computerised maintenance management system. o Providing general unit management support including logistical support and associated administrative tasks. • Carrying out any other duties relevant to the role that may be assigned to the Sector Officer from time to time. The position is a uniformed grade. The successful candidate will be required to wear their uniform in a presentable manner and to maintain a smart and neat appearance, as determined by Coast Guard Management. Working Environment The work will be divided between office and field. Depending on the needs of the business, a typical week may consist of 4 days travel and 1 day of office-based administrative duties. Please note, a significant amount of travel is required as Sector Officers are obliged to travel to various locations within their sector on a regular basis and on occasion to travel to other sectors as needed. Travel and subsistence payments will apply at central civil service rates. Location of Vacancies For management purposes, the CGUs are divided into six sectors: • East (Office located in Dublin City) (Greenore, Co. Louth to Courtown, Co. Wexford) • Southeast (Various locations in Waterford) (Curracloe, Co. Wexford to Ballycotton, Co. Cork) • South (Office located in Cork City) (Guileen to Goleen, Co. Cork) • Southwest (Office located in Killarney, Kerry) (Castletownbere, Co. Cork to Killaloe, Co. Clare) • West (Office located in Castlebar, Mayo) (Kilkee, Co. Clare to Achill, Co. Mayo) • Northwest (Various locations in Donegal) (Ballyglass, Co. Mayo to Greencastle, Co. Donegal) There are currently six vacancies – one for each sector. A panel will be formed from this competition to fill any further vacancies which may arise in any of the Sectors. Candidates are required to specify on the application form (tick boxes) the Sector in which they are willing to be placed. Candidates can only select a maximum of 2 sectors. The onus is on candidates to select their correct sector choice(s). Changes to these choice(s) will not be permitted after the closing date. No exceptions will be made. PRINCIPAL CONDITIONS OF SERVICE The appointment is subject to the Civil Service Regulation Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004, and any other Act for the time being in force relating to the Civil Service. Pay Personal Pension Contribution (PPC) Pay Scale 1st January 2024 is EO equivalent and is as follows: €35,687 €37,589 €38,663 €40,759 €42,638 €44,455 €46,266 €48,039 €49,830 €51,581 €53,440 €54,685 €56,461 (LSI1) €58,251(LSI2) The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3(LSI1) and 6(LSI2) years satisfactory service at the maximum of the scale. Important Note Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if you are a currently serving civil or public servant. Subject to satisfactory performance increments may be payable in line will current Government Policy. Payment will be made fortnightly in arrears by Electronic Fund Transfer (EFT) into a bankaccount of your choice. Payment cannot be made until a bank account number and bank sort code has been supplied on appointment and statutory deductions from salary will be made as appropriate. You will agree that any overpayment of salary, allowances, or expenses will be repaid by you in accordance with Circular 07/2018: Recovery of Salary, Allowances, and Expenses Overpayments made to Staff Members/Former Staff Members/Pensioners. Annual Leave The appointee will be entitled to 23 days annual leave a year rising to 24 days a year after 5 years’ service, 25 days after 10 years’ service, 26 days after 12 years’ service and 27 days after 14 years’ service. This leave is exclusive of public holidays. Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross and 35 hours net per week. Extra attendance will be compensated as set out in the requirements of Circular 14/2014. Location The officer’s headquarters will be within their sector or as may be designated from time to time by the Head of the Department. When absent from home and headquarters on duty the appointee will be paid travel expenses subject to standard Civil Service practices. Closing date Your application must be submitted on the Publicjobs website not later than 3pm on Thursday, 9th May 2024. IMPORTANT NOTE The above represents the principal conditions of service and is not intended to be the comprehensive list of all terms and conditions of employment which will be set out in the employment contract to be agreed with the successful candidate(s).
Studio/Warehouse Assistant
The Role: EZ Living Furniture requires a fixed term studio /warehouse assistant individual for their ecommerce warehouse & studio in Galway. The right candidate must have experience in painting, furniture assembly & the capability to lift heavy furniture around sets and in/out of stores. We are looking for a self-motivated and hard-working individual. The main focus of the role will be to work closely with the Studio team on a daily basis to construct & maintain numerous sets. The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer with stores operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest Furniture Retailer in Ireland employing over 300 people. Responsibilities: Requirements: · You will be a team player, hardworking and conscientious with strong motivational skills · Experience of interiors and/or set design or visual merchandising is an added bonus but not a requirement · Ability to assemble and disassemble furniture · Work well in a fast paced & busy environment · Strong organisational & time management skills · Work well within a team and on your own initiative · Strong communication skills *Please note* this is a physically demanding role with a lot of lifting of furniture involved on a daily basis. Experience Required · Knowledge and experience in maintenance - i.e. DIY · Driving The Person Collaborative Pays Attention to detail Ability to prioritise CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Assistant Civil Defence Officer
QUALIFICATIONS FOR THE POST CHARACTER: Each candidate must be of good character. HEALTH: Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. CITIZENSHIP: Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa EDUCATION, TRAINING, EXPERIENCE, ETC: Each candidate must, on the latest date for receipt of completed application forms: (a) possess a good standard of administrative experience including in the use of I.T., (b) possess a good general standard of education, (c) possess a full, clean Class B driving licence, and (d) experience in the supervision and development of staff/volunteers. Experience in Civil Defence or in other volunteer-based emergency organisations is desirable. The ideal candidate will demonstrate: - Knowledge and understanding of the role of Civil Defence. - Good interpersonal and communication skills. - Ability to work on their own initiative as required. - Ability to integrate well with existing Civil Defence Volunteers. - Willingness to work flexible hours as required. - Ability and understanding to follow policy and procedures. - A good working knowledge or demonstrate an ability to acquire a good working knowledge, of the legal, regulatory and governance framework within which Galway County Council operates and adheres to corporate policies, protocols and procedures. Successful candidates must hold a full, un-endorsed Category B Driving Licence and access to their own car. DUTIES AND RESPONSIBILITIES: The duties of the post are to give the Local Authority and a) the local authorities or bodies for which the Chief Executive is Chief Executive and b)to any other local authority or body with which an agreement has been made by the Local Authority, or by any of the authorities or bodies referred to in sub-paragraph (a) of this paragraph, under the general direction and control of the Chief Executive or of such other employee as the Chief Executive may from time to time determine, such appropriate architectural, technical, administrative, executive, supervisory, advisory and ancillary services as may be required by any Local Authority or body hereinbefore mentioned in the exercise and performance of any of its powers, functions and duties and to exercise such powers, functions and duties as may be delegated to him/her by the Chief Executive from time to time including the duty of servicing all committees that may be established by any such local authority or body. The holder of the post will, if required, act for an employee of a higher level. Duties may include but are not limited to the following: - To assist the Civil Defence Officer in the preparation and submission in a timely manner and in consultation with local authority management, of the three-year Civil Defence plan as required under Section 12 of the Civil Defence Act, 2012. - To assist the Civil Defence Officer in co-ordinating the arrangements necessary for the implementation of the Civil Defence plan. - To represent Civil Defence on local emergency planning structures and to promote good relations with key personnel in the Principal Response Agencies where directed to do so by the Civil Defence Officer. - To assist the Civil Defence Officer in providing support to the Principal Response Agencies in emergency and non-emergency situations in accordance with the both the 2015 White Paper on Defence and the Framework for Major Emergency Management. - Where resources permit, to provide support for community, charitable and local authority events, where directed to do so by the Civil Defence Officer. - To implement/comply with policies, circulars and guidelines as set out by the Civil Defence Branch of the Department of Defence in consultation with their Civil Defence Officer. - To liaise with the Civil Defence Branch of the Department of Defence on behalf of the local authority and to attend meetings for that purpose. - To attend training provided by the Department of Defence and the local authority. - To assist the Civil Defence Officer in arranging for the recruitment, organisation and management of Civil Defence volunteers. - To assist the Civil Defence Officer in arranging and ensuring Civil Defence volunteers are appropriately trained including mandatory training, facilitate progression of training for volunteers, including completing an annual training needs analysis. - To follow instructions issued by the Department of Defence in relation to the processing of the annual operational grant and any other grants that are provided. - To follow instructions issued by the local authority/Department of Defence for the purchase, care, maintenance, issue and control of Civil Defence uniforms, vehicles and equipment. - To assist the Civil Defence Officer in maintaining adequate records, including ongoing completion of the Volunteer Register in the manner required and any other reporting requirements as may arise. - To assist the Civil Defence Officer in promoting Civil Defence in the local authority area. - Such other Civil Defence duties appropriate to the office as the Chief Executive of the local authority and/or Department of Defence may assign, including emergency duties and duties in relation to the area of any other local authority. - To participate in corporate activities and responsibilities as appropriate. - To be in compliance with Health and Safety legislative requirements, policies and procedures and safe systems of work. - To deputise for the Civil Defence Officer as necessary. - To undertake any other duties as may be assigned from time to time COMPETENCIES FOR THE POST Key Competencies for the post include the following and candidates will be expected to demonstrate sufficient evidence within their application form of competence under each of these. Please take particular note of these when completing the application form as any short-listing or interview processes will be based on the information provided by the candidates: Understanding the role of the Assistant Civil Defence Officer: • Demonstrates a full understanding of the components of the job. Management, Organisation and Teamwork • Forward plans work activities and schedules. • Supervises the team or work area to achieve corporate objectives. • Works as part of a team to ensure delivery of plans and schedules. • Has a strong team ethic of co-operation and mutual support. Communicating Effectively • Takes initiative and is proactive and communicates effectively with customers and colleagues. • Maintains positive, productive, and beneficial working relationships with colleagues and management. Personal Effectiveness • Takes initiative and is proactive when they see an opportunity to make a contribution. • Manages time and workload effectively. • Maintains a positive, constructive, and enthusiastic attitude to their role. PROBATION Where a person is appointed to Galway County Council, the following provisions shall apply – a) there shall be a period after appointment takes effect, during which such a person shall hold the position on probation; b) such period shall be one year but the Chief Executive may, at his discretion, extend such period; c) such a person shall cease to hold the position at the end of the period of probation, unless during this period the Chief Executive has certified that the service is satisfactory; d) the period at (a) above may be terminated on giving one weeks’ notice as per the Minimum Notice and Terms of Employment Acts; e) there will be assessments during the probationary period. REMUNERATION: Holders of the post will be paid at the appropriate point on the pay scale in accordance with the relevant Department Circular. New entrants to the Local Authority Sector will be appointed to the minimum of the scale. Point 01/10/2023 1 €32,301 2 €34,386 3 €37,345 4 €39,289 5 €40,989 6 €42,633 7 €44,853 8 €46,459 9 €48,089 LSI 1 €49,589 LSI 2 €51,100 WORKING HOURS While the normal working week will constitute 35.17 hours, the successful candidate will be required to work the hours directed by the Chief Executive of Galway County Council, which will include hours outside of the normal working day. Under the direction of the Civil Defence Officer, the successful candidate will be expected to co-ordinate their working hours to coincide with the responsibilities and requirements of the post. ANNUAL LEAVE: 30 Days per annum RESIDENCE: The person holding the office must reside in, or at an address convenient to the Local Authority, as approved by the Chief Executive. GARDA VETTING: Garda vetting will be sought in respect of individuals who come under consideration for appointment. OUTSIDE EMPLOYMENT The position is whole-time and the officer may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties.
Customer Service Agent
Role Summary: Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints. Customer Service Representative Responsibilities: · Maintaining a positive, empathetic, and professional attitude toward customers. · Responding promptly to customer inquiries. · Handling a high volume of calls · Communicating with customers via on the phone, email, live chat, or face-to-face. · Acknowledging and resolving customer concerns. · Communicating and coordinating with colleagues, as necessary. · Providing feedback on the efficiency of the customer service process. · Ensure customer satisfaction and provide professional customer support. Skills and Experience required : · Gained at least one years’ relevant experience preferably in a customer service environment. · Have good communication skills with an excellent telephone manner. · Have demonstrated a good working knowledge of Excel and Word. · Organised, diplomatic and a good team player. · A proven ability to work to targets and timelines. Terms: · Salary: €27,500 · Hours: 37 hours per week – 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
