Jobs in Galway
Sort by: relevance | dateRetail Sales Consultant
About This Role: Act as company representative in a customer facing business unit for a new mobile brand, in accordance with policies and procedures, in interactions with existing and potential customers. Represent the company so as to maximize the customer base and revenue opportunities. Why This Role: With up to two years experience the role holder will be a customer focused and team player that is highly motivated and sales focused. Information exchange is a significant feature of the job with a necessity to clarify information of a more complex nature. There is a requirement for tact and diplomacy when dealing with others. Flexible - will be available for late night and weekend trading. Expectations From The Role: Key Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Shift Runner
CAN YOU FOLLOW IN THE COLONEL’S FOOTSTEPS? Here’s a bit more on what you can expect from the job and some of the important experiences that can help you show you’ve got what it takes to make the Colonel proud… As a Shift Runner you will be “wingman” or woman to the Restaurant General Manager (RGM) . You’re an authentic brand ambassador who also happens to love our chicken and chips. Our Team Leaders have a wealth of experience coming from a variety of backgrounds, from supermarkets and pubs, to high street retailers and even banks. You’ll be empowered to partner with your RGM and management team to run your restaurant like you own it. We like to think of our people as the 12th secret ingredient of our famous recipe. It’s our ‘other’ SECRET. As a restaurant Team Leader you’ll help your team be their best selves through on the job training every day, particularly in helping them give great service to our guests, day in and day out WHO WE ARE Take one man with a big idea (and some serious style), add 11 herbs and spices, 1,009 rejections, buckets of grit, ambition and southern hospitality and you’ve got KFC. It’s simple, we’re a people business that sells chicken and chips (and some other pretty epic stuff too). OUR RESTAURANT CULTURE We do things the right way. It isn’t always easy, but it’s always better. We lead with our hearts, work hard and play hard and we welcome everyone into our big KFC family. It doesn’t matter who you are, where you’re from, or what your shoe size is – everyone has a place at the Colonel’s table. All we ask is that you roll up your sleeves, get stuck in and treat our team like family and our guests as friends. It’s what the Colonel would do. That got you cluckin’ excited? Apply now - there might just be a seat for you at the Colonel’s table…
Sales Assistant
Sales Assistant - Applegreen Ballinasloe What will I be doing as a Sales Assistant at Applegreen? As a sales assistant, you will play a vital role in supporting the front-line operations of our business. · Achieve daily sales targets · Support day to day operations of our business · Provide excellent customer service · Stock rotation · Ensure shop floor is clean and tidy · Assist in stock taking procedures Why should I join The Applegreen Team? Benefits 1. All staff will be entitled to a colleague discount card that offers 100% off our Bakewell Deli foods and all hot drinks. (Up to €10 saving a day) 2. Bike to Work Scheme (Available after 6 months of service) 3. HSF health plan for everyone from under €2.50 a week 4. Employee Assistance Programme run by the Zest Life which offers free counselling on personal, family, work and money matters. Training and Development We as a company are constantly growing our business, but it`s our people driving its success. 1. The Educational Training Board offers retail training courses through the Applegreen Academy 2. We offer fantastic career opportunities, and a great deal of our promotions are internal Charity At Applegreen we truly believe in the power of community and so, The Applegreen Charitable Fund that was set up to raise vital funds to support Irelands Children. By working at Applegreen you will assist in raising money for our charity partners, Barretstown. The charitable fund pledges to raise €1 million in the next 3 years.
Student Paramedic
Job Title, Grade Code: Student Paramedic (Grade Code: 3190) *Please note that this grade code is awaiting formal assignment from the DOH but it will not result in a change to the terms and conditions of employment. Remuneration The Salary scale for the post as at 01/01/2024 is: €33,210 - €33,640 - €34,070 - €34,400 Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Campaign Reference: NRS14282 Closing Date: Wednesday 15th May 2024 at 3pm Proposed Testing Date(s): Week Commencing 10th June 2024 Proposed Interview Date (s): Week Commencing 15th July 2024 (Please note dates are provisional and are subject to change) Educational Programme and Career Progression The HSE has on-going opportunities for candidates wishing to undertake the BSc. (Hon) in Paramedic Studies with a view to employment as a Pre Hospital Emergency Care Council (PHECC) registered Paramedic with NAS. This is a unique and exciting opportunity for Student Paramedics to undertake a BSc. (Hon) in Paramedic Studies as an employee of the HSE with the potential to lead to full time employment. The key stages of this programme and progression are: Year 1 – Student Paramedic Year 2 - Under Graduate Paramedic Intern Year 3 - Post Graduate Paramedic Intern Subject to graduation from the BSc. (Hon) in Paramedic Studies, registration as a Paramedic with PHECC and successful discharge of the probationary period: Year 4 - Registered (Qualified) Paramedic (full time employment) Selection Process The HSE has on-going opportunities for Student Paramedics. In order to meet this requirement it is the intention of the National Recruitment Service to create a national supplementary panel from which current and future Student Paramedic training places will be filled. The recruitment and selection process for this campaign will be managed by the NRS and will involve various stages. The stages of this process are as follows: Stage 1 – Application Form ( www.hse.ie ) Stage 2 – Supervised Verbal Evaluation and Logical Thinking Testing Stage 3 – Eligibility Sift in line with UCC course entry requirements Stage 4 – Competency Based Interview Full information on the testing / assessment stages is available in this Job Specification and in the Additional Campaign Information document. There are a number of documents that candidates will be required to submit at the Testing/Assessment stage of the process. If you are interested in the role of Student Paramedic we would advise you to start gathering those documents now. The tests for this recruitment campaign are provisionally scheduled to take place on week commencing 10th June 2024 and the documentation must be available for submission at that time. Candidates who cannot produce the required documentation will be deemed ineligible and will not progress further in the selection process. Please refer to the Ranking/Shortlisting/Interview part of this Job Specification and the Additional Campaign Information document for further information on the documents you will be required to submit. Taking up Appointment: A start date will be indicated at job offer stage. Location of Post: National Ambulance Service College and Operational Divisions throughout the National Ambulance Service (NAS) as required to facilitate training placements. Details of the HSE National Ambulance Service Structure are provided at: https://www.nationalambulanceservice.ie/ Student Paramedics are required to work in any division of the NAS and can / will be re-assigned between locations as and when service need dictates. Every effort will be made to offer geographically convenient postings; however, we may be unable to facilitate this because of operational requirements. Informal Enquiries: Geraldine Glancy, Campaign Lead, NRS, applysupport@hse.ie National Ambulance Service College, nasc@hse.ie University College Cork, info.emed@ucc.ie Details of Service: The National Ambulance Service (NAS) is the statutory pre-hospital emergency and intermediate care provider for the State. The NAS mission is to serve the needs of patients and the public as part of an integrated health system, through the provision of high quality, safe and patient centred services. This care begins immediately at the time that the emergency call is received, continues through to the safe treatment, transportation and handover of the patient to the clinical team at the receiving hospital or emergency department. Serving a population of over 5 million people, the NAS responds to over 400,000 ambulance calls each year, employs over 2600 staff across 118 locations and has a fleet of in excess of 620 vehicles. In conjunction with its partners the NAS transports approximately 25,800 patients via an Intermediate Care Service, co-ordinates and dispatches more than 800 Aero Medical / Air Ambulance calls, completes 600 paediatric and neonatal transfers and supports Community First Responder Schemes across the state. In 2025, the National Ambulance Service will continue implementation of a strategic plan, NAS Strategy 2025 to 2034, which is focused on ensuring the delivery of patient centred care. It brings together recommendations from a wide series of reviews into a single plan. A critical element of this is the implementation of shifting models of care that will see the service utilise other alternative services for our patients than the emergency department. Purpose of the Post (Student Paramedic) NAS is seeking persons interested in undertaking the Paramedic Training Programme (including Internship) and acquiring Registration as a Paramedic with the Pre Hospital Emergency Care Council (PHECC). The intention of this process is to provide a pool of suitably qualified paramedics, licensed to practice by the Pre Hospital Emergency Care Council (PHECC), who will be offered positions at the grade of Paramedic at various locations throughout the NAS. The Paramedic (PHECC Registered Paramedic) will be competent to carry out all of the duties of the Paramedic (PHECC Registered Paramedic) and will have a range of abilities which will permit the safe delivery of emergency care and transport within the framework and limits specified by PHECC. The Paramedic (PHECC Registered Paramedic) will be responsible for the care, treatment and movement of patients and maintaining self, vehicles, equipment and station in a manner fit to respond to that role. The Paramedic Training Programme is operated jointly by the National Ambulance Services College (NASC) and the College of Medicine & Health, University College Cork (UCC). Successful completion of the course will lead to Paramedic Registration with the pre-Hospital Emergency Care Council and award of the BSc (Hons) in Paramedic Studies, UCC. The purpose of the post of Student Paramedic is to: · Successfully complete the course · Achieve the award of the BSc (Hons) in Paramedical Science, UCC · Secure Paramedic Registration with the Pre-Hospital Emergency Care Council · Successfully discharge the probationary period as an employee of the HSE · Secure enduring employment with the HSE as a PHECC Registered Paramedic Principal Duties and Responsibilities (PHECC Registered Paramedic) Deployment/Flexibility ● Work rosters as assigned as a Paramedic, carry out the duties of the Paramedic ● During any shift, work in any Ambulance Station as assigned from time to time ● Be prepared to participate in strategic deployment at any designated Main Ambulance Station, Small Station, Sub-Station or other location as may be implemented in the future ● Where directed, split crews to ensure effective crewing of Emergency Ambulances or Rapid Response Vehicles ● Support and participate in the deployment of Alternative Pathways Services focussed on non-conveyance ● Work in the NEOC Clinical Hub if required to support Hear and Treat activities ● Work in rotational roles where required, e.g. Primary Care Teams and Emergency Departments ● Operate any NAS vehicle as and when directed for deployment to clinically appropriate calls as set out in the PHECC Dispatch Standard including Emergency Ambulances, Intermediate Care Vehicles, CCRS Vehicles, Rapid Response Vehicles, Aeromedical Services or any other transport modality deemed appropriate to support service delivery. ● Report to a Supervisor or Manager as designated by the District Operations Manager ● Comply with all Standing Operational Procedures including clinical, operational and NEOC related ● Act within the principles of Framework for Major Emergency Management during major emergencies if the need arises and to carry such communications equipment as necessary and to be familiar with the Major Emergency Plan. ● Participate in exercises and training sessions designed to improve the ability of the NAS to respond to a Major Emergency. ● Communicate with a broad range of HSE and non HSE professionals as appropriate ● Carry out duties in an acting up capacity as required ● Paramedics in NAS are both professional and societal examples by maintaining a high standard of dress and appearance as well as conducting themselves in a responsible manner at all times. ● Ensure appropriate details and method of communications are available to NAS to ensure any necessary contact outside of working hours is available and acted upon responsibly by you Development, Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. ● Be an exemplar for the progression of the profession and support all continuous quality improvement initiatives ● Take personal responsibility for maintaining your currency and competence in Paramedic practice ● Take part in training and development programmes as appropriate. ● Be prepared to undertake continuous professional development opportunities. ● Support the development of colleagues. ● Mentor Undergraduate and Post Graduate Paramedic Interns, including those from external agencies and foster an atmosphere of learning by example. ● Co-operate fully with the role and function of Paramedic Tutors and Clinical Practice Facilitators ● Facilitate both internal and external observer and student placements ● Undergo such training as may be prescribed by the NAS for both organisational and individual development. ● Identify and seek the support of the NAS for relevant professional development opportunities necessary to maintain and improve clinical competence. ● Identify developmental opportunities within the work context and take part in activities, which lead to personal and professional development. ● Interact with, support and mentor Community First Responders ● Attend supervision and appraisal session with Supervisors and Managers as required. ● Where relevant and deemed necessary by the Clinical Director, engage fully and willingly in the Return to Practice process Personal Health & Wellbeing ● In the context of delivering high quality Emergency Medical Services, maintaining a level of physical fitness and on-going personal professional development appropriate to the role is essential ● Foster good working relationships with peers, colleagues and external stakeholders and call out poor behaviour where observed ● Demonstrate awareness of own stress levels and seek appropriate support in order to manage individual responsibility. ● Where practicable promote and support employee assistance programmes and schemes (e.g. CISM). ● Ensure attendance for duty free from the effects and smell of prior alcohol consumption ● Wear such uniforms and/or protective clothing as deemed necessary for the performance of his/her duties in a clean, hygienic and professional manner Safety, Health & Welfare at Work (Including Driving & Vehicle Checks) ● Be familiar with the Site Specific Safety Statement and be personally responsible for signing to confirm you have done so. ● Carry out relevant risk assessments to identify and report actual or potential hazards/risks in the work environment in accordance with the NAS Safety Statement / deal with them appropriately ● Take immediate action to minimise risks where it is reasonably practicable to do so ● Ensure there is no smoking in the vehicle or in any areas where smoking is restricted. ● Demonstrate awareness of own stress levels and seek appropriate support ● Drive all relevant vehicles types operated by NAS in accordance with the Policy for Vehicular Emergency Response, Safe Work Practice Sheet on Driving and the Site Specific Safety Statement ● At the start of each tour of duty, carry out and complete a Daily Vehicle Inspection Form, ensuring that all defects, deficiencies and accident damage are reported on a Vehicle/Equipment Defect Report Form to the Fleet and Asset Coordination Centre ● Check any vehicle prior to use ensuring that it is fully equipped, visually checked for defects and that all equipment is functioning and ready for use in accordance with Service Procedures ● As part of on-going professional development, ensure an up to date knowledge of equipment required to perform duties. ● Carry out maintenance, equipment and drug checks on emergency ambulance, intermediate care and specialist vehicles as may be in service at any given time ● Operate equipment in accordance with Standing Operational Procedures and manufacturer’s instructions ● Maintain the NAS standards of cleanliness for vehicles, equipment and stations ● Be personally responsible for not undertaking any task or action which would knowingly cause risk to self, others, or to the NAS ● As far as is reasonably practicable attempt to prevent other people from undertaking tasks or actions which would knowingly cause risk to themselves, others, or to the NAS ● Participate in briefing/training sessions and carry out any agreed control measures and duties as instructed ● Comply with all Health and Safety guidelines, be familiar with Safety Statements and Site Specific Statements and immediately report any accidents in line with the Safety, Health and Welfare at Work legislation Administrative Responsibilities (Including Managing Resources & Information) ● Ensure all required technology, including ICT and communications is fully maintained and utilised as intended by NAS during working hours to ensure necessary communication at all times. ● Ensure appropriate details and method of communications are available to NAS to ensure any necessary contact outside of working hours is available and acted upon responsibly by you. Record details and maintain records of patients, journeys, vehicle refuelling and duty hours in accordance with NAS procedures ● Maintain and submit records as required by the relevant Senior Manager or a designated Manager to include Daily Vehicle Inspection Forms, Vehicle/Equipment Defect Report Forms, electronic Patient Care Reports or any other reports as required ● Co-operate with and be familiar with all management procedures in relation to discipline, industrial relations agreements, rosters, training, leave and grievance ● Take responsibility for ensuring operational equipment is ready for use ● Document all patient care and treatment and comply with records management processes ● Access and record information using computerised systems ● Undertake paperwork, such as recording routine tests on pieces of equipment ● Accept responsibility for security of stations, vehicles and equipment where appropriate ● Get to know the local community area, including: streets, roads and buildings ● Be aware of the risks and possible hazards to be found within their operational area ● Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring it is processed lawfully; for no purpose other than for which it was intended; is relevant to that purpose; is retained for no longer than is necessary; is processed in accordance with the rights of the subject to access and accuracy; and is protected from accidental loss or damage in accordance with the requirements of the Data Protection legislation, and records management guidance ● Maintain confidentiality of patient identifiable personal data using a non-identifiable alternative, where practicable, and limiting access on a strictly need to know basis Tenure The post of Student Paramedic is Specified Purpose. Any posts that may be offered, either specified purpose or permanent, full time and pensionable employment as a Registered Paramedic are subject to successful completion of the Paramedic Training Programme, successful discharge of the Paramedic Internship and successful acquisition of registration as a Paramedic with PHECC. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Working Week The hours of attendance i.e. average of 39 hours per week calculated over a predetermined period of time, involves shift work. You will be expected to be available for duty outside of the rostered hours as and when the need may arise. Shift patterns are normally of 8, 10 or 12 hours duration. A shift pattern may have a period of On Call incorporated. Rosters and periods of duty will involve working at weekends, nights and during public holidays. You will be required to work the agreed roster arrangements advised to you by your line manager. Where you are required to work unsocial hours and/or night duty you will be remunerated at the nationally approved rates for your pay grade. Where you are not assigned to a roster, your Supervisor will notify the working hours allocated to you at least 24 hours in advance. Where an unforeseen event such as staff availing of bereavement, force majeure, paternity or sick leave, staff injury, Stress Management stand down, a major emergency or critical staff shortage occurs, you will be required to change allocated working hours (& leave) at short notice, i.e. less than 24 hours’ notice. Annual Leave The annual leave associated with the post is 23 days. Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Deputy Store Manager
Deputy Manager for 40 hrs per week. Headford road, Galway. We are looking for a dedicated and enthusiastic Deputy Manager to join our store at Flying Tiger Copenhagen Galway. They get to be part of our unique concept and help us create an atmosphere that's second to none. Join us and be a part of a company that's passionate about growth, creativity, and making every day extraordinary. Must be fully flexible and available to work Monday through to Sunday working a variety of shift patterns ranging from early start to support delivery to starting later to support closing the store. Must be available to work 5 out of 7 days each week. About Us At Flying Tiger Copenhagen, we don’t design to make products look nice, we design to make people feel good. Creating products that make you smile with the real value in the experiences of when we share these products with others. We are a variety retail concept with over 800 stores across 27 countries. with over 7,000 fantastic employees. As part of a responsible community, we are committed to sustainability, including sourcing of our materials, to how we operate across our businesses. What the role is about? Flying Tiger Copenhagen offers a progressive and fun place to work. Our store teams possess solid retail skills, are commercially focused and have the autonomy to make and be accountable for decisions related to their store. We actively invest in our people and offer career progression opportunities. This role offers €30,000 annually. If you have a solid and demonstrable background in a similar role within a fast-paced retail or hospitality environment and this opportunity sounds like the new challenge you're looking for, we'd love to hear from you!
Team Member
Costa Coffee requires a Team Member for our store in Eyre Square. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Office Administrator
Description JJ Rhatigan & Company is one of Ireland’s leading Building Contractors, with operations throughout Ireland and the UK. We are currently recruiting for an Office Administrator based in our Galway Head Office. This is a fantastic opportunity to join a prestigious main contractor and work with like-minded people on award winning multi-million-euro projects. Key duties & responsibilities:
Studio/Warehouse Assistant
The Role: EZ Living Furniture requires a fixed term studio /warehouse assistant individual for their ecommerce warehouse & studio in Galway. The right candidate must have experience in painting, furniture assembly & the capability to lift heavy furniture around sets and in/out of stores. We are looking for a self-motivated and hard-working individual. The main focus of the role will be to work closely with the Studio team on a daily basis to construct & maintain numerous sets. The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer with stores operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest Furniture Retailer in Ireland employing over 300 people. Responsibilities: Requirements: · You will be a team player, hardworking and conscientious with strong motivational skills · Experience of interiors and/or set design or visual merchandising is an added bonus but not a requirement · Ability to assemble and disassemble furniture · Work well in a fast paced & busy environment · Strong organisational & time management skills · Work well within a team and on your own initiative · Strong communication skills *Please note* this is a physically demanding role with a lot of lifting of furniture involved on a daily basis. Experience Required · Knowledge and experience in maintenance - i.e. DIY · Driving The Person Collaborative Pays Attention to detail Ability to prioritise CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Receptionist
The purpose of this role is to provide front of house service to customers in the office while also been the first point of contact on our phone lines and carry out administration duties. This role provides first class service to our customers. Activity Management: •First point of contact for our phone lines, directing calls to the relevant parties •Providing a high level of customer service to our clients •Opening & distribution of post •Administration duties Customer Service: •Friendly rapport with customers as the first point of contact for Arachas •Welcoming of customers to the office location along with ensuring relevant documentation is completed on arrival •Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty Team Collaboration: •Collaborating with team members •Working alongside a team to ensure the company objectives. •Ensuring customer queries are directed to the relevant teams Compliance: •Ensuring all compliance standards are met Requirements: •Candidate must demonstrate the ability to work in a team environment. •Strong communication skills are essential •Possess a positive, can-do attitude with the ability to adapt to and embrace change •Attention to detail. •Possess the ability to manage deadlines & prioritise workload. •The ability to prioritise workloads and adapt to unforeseen events. •A good degree of personal organisation and a structured approach to time and resource management Person Specification: •Experience working in a similar role. •Proficient in Office, including Outlook, Word & Excel •Friendly and assertive manner on the phone •Ability to develop relationships with insurers and clients. •Willingness to learn & develop. •Strong work ethic •Commitment to ongoing professional development
Emergency Medical Controller (E-Call Taker)
Job Title, Grade Code: Emergency Medical Controller (Emergency Call Taker) Grade Code: 6455 Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Campaign Reference: NRS14281 Closing Date: Monday 13th May 2024 at 3pm Proposed Interview Date (s) The recruitment and selection process for this campaign will be managed by the National Recruitment Service and will involve various stages. The stages of this process are as follows: Stage 1 – Application Form ( www.hse.ie ) Stage 2 – Online Assessments provisionally scheduled to take place W/C 27/05/2024 Stage 3 – Interview provisionally scheduled to take place W/C 24/06/2024 Please note these dates are provisional and are subject to change. For further information on the various stages of the recruitment process for this campaign please refer to Page 2 of the Additional Campaign Information. Taking up Appointment: A start date will be indicated at job offer stage. Location of Post: National Ambulance Service - National Ambulance Service Command & Control Centre Details of the HSE National Ambulance Structure are provided at: https://www.nationalambulanceservice.ie/aboutnationalambulanceservice/ Post holders arising from this recruitment campaign will be based in the National Ambulance Service Command & Control Centre in either Ballyshannon, Co Donegal or Tallaght, Co Dublin. A panel may be created for the National Ambulance Service from which current and future permanent and specified purpose vacancies of full or part time duration may be filled. Informal Enquiries: Ken Lyons, General Manager NEOC Email: ken.lyons@hse.ie Phone: 0879760013 Details of Service The role and purpose of the National Ambulance Service is to provide a clinically appropriate and timely pre-hospital patient care and intermediate care service. Pre-hospital emergency care and intermediate care services are provided as an integral part of a continuum of care for patients/clients and there is a requirement to work in partnership with other health care providers in both Scheduled and Unscheduled Healthcare Services. Purpose of the Post The Emergency Medical Controller (Emergency Call Taker) post is designed to operate in a communications command and control centre environment in order to control efficiently and effectively the emergency ambulance, intermediate care and first responder services for service users and to cater for the communications needs of the Health Service. Responsible for the efficient and effective call taking of EMS, ICS and related calls and requests in order to meet service user’s needs in a timely manner and within the framework of policies, procedures and guidelines. Additionally, the Emergency Medical Controller (Emergency Call Taker) will have a key role in the future operation of alternative referral pathways. The Emergency Medical Controller (Emergency Call Taker) has a key role in delivering an effective response to emergencies within an established set of performance indicator response times. The Emergency Medical Controller (Emergency Call Taker) will play a lead role in improving communication within and externally to the service, by performing their duties in line with the ethos of customer/client service. Principal Duties and Responsibilities Service Delivery and Performance § Ensure that all requests for EMS and ICS are dealt with appropriately with particular emphasis on “can do” approach ensuring the best outcomes for all patients and clients. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Tenure The current vacancies will be full time and permanent (upon successful completion of training) across Ballyshannon and Tallaght location. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. Annual Leave The annual leave associated with the post will be confirmed at Job Offer stage. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the department/service [1] , as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures [2] . • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1] A template SSSS and guidelines are available on writing your site or service safety statement . 2 Structures and processes for effective incident management and review of incidents. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
