Civil Service jobs in Ireland
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See attached job advert NB: Permanent Full Time
Teacher, Principal Release KS Initially
See attached job advert NB: Temporary Part Time (3days/19.44hrs)
Complaints and Resolutions Officers
The Role of the Complaints & Resolutions Officer: The Complaints & Resolutions Officer isrequired to deliver impartial and independent analysis and decision making in complaints relating to legal practitioners. The Complaints & Resolutions Officer is also required to advise senior management in respect of their areas of responsibility and may be called upon to represent the organisation to external stakeholders. The Complaints & Resolutions Officers may be deployed as Inspectors and/or Case Managers. This position presents a unique opportunity for a highly motivated and experienced candidate with: Main Duties and Responsibilities: Amongst the duties assigned to the role, the Complaints & Resolutions Officer will be responsible for: Reviewing complaints against legal practitioners received by the LSRA; Determining whether complaints are admissible under the 2015 Act; Determining the nature of the complaint under the Act and managing all aspects of the processing of the complaint; Ensuring compliance with all statutory requirements in relation to the processing of complaints; Managing and facilitating the informal resolution or mediation of complaints; Determining complaints as required by the 2015 Act; Accurately recording any determination reached and the rationale behind the determination; Assisting in the management of appeals of determinations to the Review Committees established under the 2015 Act; Assisting the Complaints Committee in the investigation and progression of cases before it Assisting in the prosecution of cases referred to the Legal Practitioner’s Disciplinary Tribunal which may include giving evidence before that Tribunal; Conducting inspections as directed. Ensuring that the complainant and the legal practitioner are kept informed of the complaints process throughout. The responsibilities outlined in this job description should not be regarded as comprehensive in scope and may be added to or altered as required. Essential Criteria: Applicants must be able to demonstrate how they meet each of the following essential criteria: 1) Be a qualified legal practitioner or/and have experience of dealing with complaints against members of a professional body; 2) A track record of excellent judgement and decision making in a pressured environment and to pressing deadlines; 3) Ability to manage a personal caseload while also managing and supporting a team if required; 4) Ability to deliver to tight deadlines and to take a strategic approach in the delivery of key objectives; 5) Excellent problem solving skills; and 6) Ability to investigate complex matters using an analytical and thorough approach. Desirable Criteria: Experience in the following areas would also be considered of particular relevance: 1) Experience in mediation or informal resolution of complaints; and 2) Knowledge of the legal sector in Ireland. The position shall be remunerated at the equivalent of State Solicitor level in the Irish Civil Service. However, it should be noted that a legal qualification is not essential for the role and those that can demonstrate experience of working in a statutory investigative environment will be considered. The key capability dimension relating to effective performance in the role of Complaints & Resolutions Officer are as follows: Building Future Readiness. Evidence Informed Delivery. Leading & Empowering. Communicating and Collaborating. Principal Conditions of Service: General Appointments are on a permanent basis as a public servant as per section 25(4) of the 2015 Act, subject to the satisfactory completion of the specified probationary period. Salary The salary for the post is based on the starting point on the State Solicitor and Prosecution Solicitor Officer (PPC) scale of €40,208. The relevant scale is as follows (Pay Rates from 01 March 2025) 40,208 – 42,903 – 43,676 – 47,052 – 51,377 – 54,820 – 58,361 – 61,962 – 65,556 – 69,132 – 80,668 – 83,640 – 86,651 – 89,672 – 92,690 – 94,431 – 97,474¹ – 100,530² *Long service increments may be payable after three (LSI-1) and six (LSI-2) years of satisfactory service at the maximum of the scale. Candidates should note that different pay and conditions may apply if, prior to appointment with the Authority, the appointee is/was a serving civil or public servant Salary shall be deemed to accrue from day to day and to be payable in the appointed person’s bank account by equal instalments fortnightly in arrears by electronic funds transfer. This rate of pay may be adjusted from time to time in line with Government pay policy. Statutory deductions from salary will be made as appropriate. Annual Leave Annual Leave will be 25 working days, rising to 29 after 5 years’ service. This is exclusive of public holidays. Pension The LSRA is a Public Service Body and a relevant authority for the Single Public Service Pension Scheme (SPS). Persons employed by the LSRA will become members of the SPS. Where an employee was already a member of a pre-2013 public service pension scheme, that scheme may apply subject to certain conditions. More information in respect of the Scheme can be found on the website www.singlepensionscheme.gov.ie Probation The appointee must serve a probationary period, which normally will last for twelve months. Should the appointee’s services be satisfactory as regards health, attendance, conduct and efficiency generally during the probationary period, the appointee, on completion of the period will be finally appointed. Should the appointee’s services be unsatisfactory, the appointment may be terminated at any time during the period. The LSRA may extend the probationary period if necessary. Duties The appointee will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time.) Hours of Attendance Hours of attendance will be as fixed from time to time but will amount to on average not less than 41 hours and 15 minutes gross or 35 hours net per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. This may include working evenings and weekends. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Sick Leave Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars. Appointees will be required to sign a mandate authorising the Department of Employment Affairs and Social Protection to pay any benefits due under the Social Welfare Acts direct to the LSRA and payment during illness will be subject to the appointee making the necessary claims Interviews The interviews for this post are likely to be held week commencing 7 July 2025 however this may be subject to change. The interviews will be in held in person in our office in Manor Street, Dublin 7. Interviews will be semi-structured in format, with candidates asked to provide examples and evidence of the capability dimension required for the role. We will endeavour to give as much notice as possible of interview dates. Candidates who do not attend for interview as scheduled, or who do not furnish such evidence as required in regard to any matter relevant to their application, will have no further claim to consideration in this process. Candidates must produce satisfactory documentary evidence of all qualifications claimed by them, on request. Failure to produce such documentary evidence when requested may lead to disqualification from the competition and or/termination of contract. Therefore it is advised that you have this documentation available to you when making your application. Any candidate who supplies false or misleading information in their application will be disqualified. Panel The LSRA aims to establish a panel of the successful candidates for the role of Complaints & Resolutions Officer in order of merit. Should future vacancies arise for the role of Complaints & Resolutions Officer these may be offered to those on the panel in order of merit. Any panel created will expire after a designated period from its establishment (usually twelve months), or when it has been exhausted, whichever is sooner. The LSRA may decide to limit the number to be placed on any such panel. Qualification and placement on a panel is not a guarantee of appointment to a position. Candidates not appointed at the expiry of the panel will have no claim to a position thereafter because of having been on the panel. More detailed information regarding establishment of a panel (if any), duration of any such panel and placement on the panel will be provided to successful candidates. If you are placed on a panel, and are subsequently offered an assignment, you must be available to take up the post as offered. Vacancies may need to be filled with immediate effect and therefore if you are not contactable, the LSRA will immediately move on to the next available candidate. Health and Character References Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must also be of good character. Those under consideration for a position will be required to complete a health and character declaration. Please be assured that we will only contact referees should you come under consideration after the preliminary interview stage. Please note, that should you be successful at interview, we will require a reference from your current employer or most recent employer. Referees should be able to provide relatively recent information on your performance, character and behaviour in a work context. Canvassing Candidates should be aware that any attempts to enlist support for their application through any person except as a referee named on the application forms will result in their application being disqualified. Equal Opportunities Employer The Legal Services Regulatory Authority is committed to equality of opportunity in employment and welcomes applicants irrespective of disability, gender, race, age, religious belief / political opinion or sexual orientation. All applications for employment are considered on the basis of merit. Security Clearance Some posts within the LSRA may require security clearance and will require completion of a form for Garda vetting purposes. In the event of conflicts of interest, candidates may not be considered for certain posts. Eligibility Eligible Candidates must: (a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (c) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or (d) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or (e) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa To qualify candidates must meet one of the citizenship criteria above by the date of any job offer.
Associate Dentist
We have an exciting opportunity for an Associate Dentist to be part of our family run group of Practices and to join our team in Henry Street, Ballymena. We are currently welcoming Denplan patients at this practice and we are searching for an Associate to deliver this service. We pride ourselves on offering an excellent quality of care and service to our patients. We can offer:
Lecturer In Carpentry And Joinery
Lecturer in Carpentry & Joinery 36 hours per week, Newtowards Campus ABOUT US We take great pride in Inspiring. Transforming. Enriching lives. Each member of staff has an important role to play in ensuring that our students and business clients get the very best of quality education. Our working environment is a dynamic, challenging and rewarding one. We need the best talent to help us become a world leader. As well as a challenging role which will add value to your CV you will get an attractive renumeration package, access to professional development opportunities and the chance to work with some of the best in the education sector. We currently have a vacancy for a Lecturer in Carpentry & Joinery. JOB PURPOSE To become a member of the teaching team in current courses of study and assist with future developments. For further information on the main duties and responsibilities of this role, please see attached Job Description.
Lecturer In Refrigeration And Air Conditioning
Lecturer in Refrigeration and Air Conditioning Permanent Post, Lisburn Campus ABOUT US We take great pride in Inspiring. Transforming. Enriching lives. Each member of staff has an important role to play in ensuring that our students and business clients get the very best of quality education. Our working environment is a dynamic, challenging and rewarding one. We need the best talent to help us become a world leader. As well as a challenging role which will add value to your CV you will get an attractive renumeration package, access to professional development opportunities and the chance to work with some of the best in the education sector. We currently have a vacancy for a Lecturer in Refrigeration and Air Conditioning. JOB PURPOSE To become a member of the teaching team in current courses of study and assist with future developments. For further information on the main duties and responsibilities of this role, please see attached Job Description.
Relief Pharmacist
PERSON The successful candidate will be a registered Pharmacist with an excellent knowledge of the community pharmacy environment. Customer care will be at the forefront of your concern with every patient being treated as an individual. Using your expert knowledge you will assist our customers by recommending and promoting our range of health services. ROLE To ensure the effective and efficient operation of the Pharmacy to maximise dispensing and services, private services, OTC sales and profitablity; To ensure that all staff working within the Pharmacy comply with statutory and/or professional obligations ESSENTIAL CRITERIA Applicants must be a qualified Pharmacist, registered with, or eligible to be registered with the Pharmaceutical Society of Northern Ireland. Previous active involvement in Pharmacy services initiatives such as Smoking Cessation, Minor Ailments and Medicines Use Reviews. Eligible to work in the UK ( Proof Requested). DESIRABLE CRITERIA: Post qualification experience in a community Pharmacy. Previous experience of Medicare's Standard Operating Procedures. LOCATIONS : Greater Belfast HOURS 40 hours per week - Monday - Saturday (depending on rota) Fixed Term and Permanent contracts available MediCare offer a number of flexible options depending on business need.
Customer Service Advisor
Location: Ballymena Salary: Scale 4 and in the range SCP 9-13 Currently £26,409 to £28,163 per annum. The starting salary is normally at the base of the salary scale. A higher starting salary may be awarded in exceptional circumstances where the decision to do so can be justified. MAIN PURPOSE OF THE JOB Be part of a core multi skilled Customer Service Team for Waste; committed to attaining the highest possible standards of customer care. Provide information, advice and guidance in a timely and efficient manner. Act as an ambassador for Waste Operations ensuring that all customers always receive a professional and comprehensive level of service. MAIN DUTIES AND RESPONSIBILITIES 1. Service Delivery 1.1. Deliver customer service on a day-to-day basis within the Waste Operations Customer Service Centre; in accordance with agreed policies, procedures and strategies. 1.2. Take and reconcile payments for applicable services via Customer Relations Management system as required. 1.3. Respond proactively to all customer enquiries across all contact media communication channels. 1.4. Identify enquiries of a complex and cross-sector nature; promptly assessing customers’ needs & resolving the situation as far as possible in initial contact. 1.5. Ensure Key Performance Indicators (KPI) industry standards for requests are met through utilisation of online request/ booking systems. 1.6. Exercise judgement for enquiries, which require referral, and process requests for service, complaints and compliments in accordance with agreed service standards. 1.7. Utilise the systems available to access information; delivering scripted and non-scripted Council information; accurately recording and executing information received and advice given. 1.8. Assign & allocate customer enquiries; ensuring personal data is managed appropriately in accordance with GDPR requirements. 1.9. Review and implement applicable crew feedback to provide an efficient service including arranging replacement bins etc. 1.10. Manage customer correspondence on behalf of the operational management team by drafting and managing all postal requests to and from residents. 1.11. Assist in the review of all special collection applications, including the management of associated paperwork. 1.12. Complete general administration relative to the role and service in a timely manner or within KPI’s as required. 1.13. Update records on the Customer Relations Management (CRM) system and gather information/ evidence for Freedom of Information requests/ formal complaints as required by the Team Leader. 1.14. Promote all digital channels and self-service options as the favoured choice of contact and support customers to complete enquiries online. 1.15. Act as a service champion between the Customer and Council to ensure the lines of communication are open and service issues are identified and resolved. 1.16. Contribute as part of a team to improve the effectiveness and efficiency of the service that is provided to the customer. 1.17. Participate in the preparation and delivery of householder & customer communication activities within the service as required. 1.18. Work with all other members of the admin support team to ensure that all Customer Service Standards, team objectives & targets are always adhered to by managing personal workload and assisting other team members as required. 2. Quality 2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management. 3. Performance Improvement 3.1. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs. 3.2. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development. 3.3. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money. 4. General 4.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 4.2. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 4.3. Fulfil the legal Health and Safety duties placed on employees by: · taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do; · Co-operating with the Council on Health & Safety matters; · Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE); · Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes. 4.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 4.5. Comply with all the Council’s policies and procedures. 4.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt. * Any subsequent updates will supersede legislation identified within the Job Description 4.7. Maintain high standards of personal accountability. 4.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol. 4.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Closing caveat: This job description sets out the main duties of the post as at the date of completion. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the postholder is required to work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Head of Service. Duties may vary to meet the changing needs of Mid and East Antrim Borough Council and without changing the general character of the post or the level of responsibility that it entails. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Qualifications and Experience Applicants must have: A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy. AND Be able to demonstrate, by providing personal and specific examples, that they have 1 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages OR, for candidates who do not meet the qualification requirements as outlined above: Be able to demonstrate, by providing personal and specific examples, that they have 3 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages Application Form and Interview Knowledge Understanding of the role of Customer Care to Council Stakeholders Application Form and Interview Behavioural Competencies (Frontline Level) These competencies are the top 6 competencies the Local Government Competency Framework which have been identified and prioritised for effective performance in this role. 1. How we Provide Leadership and Direction: 1.3 Managing Performance – Sets clear, aligned, high standard performance goals & objectives for self, others and the organisation. 2. How we manage ourselves 2.1 Managing Our Own Work – Plans, structures and prioritises own work to achieve optimum results 2.3 Communicating with Impact – Presents a positive image by communicating effectively, being resilient and treating people fairly 3. How we work with others 3.3 Meeting Customer Needs - Establishes the needs of customers and strives to ensure that these are met 4. How we move forward 4.1 Problem Solving and Decision Making – Gathers information from a range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and co-operation 4.3 Achieving Results – Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results.
Assistant Waste Supervisor
A permanent vacancy currently exists within Mid and East Antrim Borough Council for the following posts and applications are invited from suitably qualified and experienced candidates:- Assistant Waste Supervisor 37 Hours per week, Monday to Saturday. Scale 6 and in the range SCP 20-24. Currently £31,586 to £34,314 per annum. Location – Ballymena MAIN PURPOSE OF THE JOB PLEASE NOTE: Only application forms containing all the information, which has been sought, will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. Applications will only be accepted on the application forms provided; Curriculum Vitaes will not be accepted. Closing date for receipt of completed applications is Monday 23 June 2025, at 4.00pm.
Enforcement Officer
1 permanent and 1 fixed term (12 months) vacancy currently exists within Mid and East Antrim Borough Council for the following post and applications are invited from suitably qualified and experienced candidates:- Enforcement Officer 37 hours per week Scale 6, SCP 20-24, £31,586 to £34,314 Location: Larne or Ballymena MAIN PURPOSE OF JOB Work as part of the Public Protection, Health & Wellbeing team to ensure that service provision is customer focussed, innovative and best value for money. Enforce via both proactive and reactive measures, all relevant legislation, local Orders and bye-laws relating to dogs, litter, waste and local environmental quality matters. Contribute to effective liaison and partnership arrangements related to the functions of the department. PLEASE NOTE: Only application forms containing all the information, which has been sought, will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. Applications will only be accepted on the application forms provided; Curriculum Vitaes will not be accepted. Closing date for receipt of completed applications is Friday 23 June 2025, at 4.00pm. Mid and East Antrim Borough Council is an Equal Opportunities Employer
