Customer Service jobs in Ireland
Sort by: relevance | dateDNCC Registered Advanced Nurse Practitioner Ard-altra Liachleachta
Informal Enquiries for the role: Contact Anthony Smith, Title: Area Director of Nursing, Tel: 01 9210050 Email: anthony.smiitp@hse.ie for further information about the role. HR Enquiries: Integrated Health Areas of Dublin North County and Dublin North City & West is committed to providing information and services which are accessible to all, if you have a recruitment related query or require accessibility assistance throughout any stage of the recruitment process, please contact: davidf.glynn@hse.ie Purpose of the Post: The advanced practice service is provided by nurses who practice at a higher level of capability as independent, autonomous and expert advanced practitioners. The overall purpose of the service is to provide safe, timely, evidence-based nurse-led care to patients at an advanced nursing level. This involves undertaking and documenting complete episodes of patient care, which includes comprehensively assessing, diagnosing, planning, treating and discharging patients in accordance with collaboratively agreed local PPPGs and/or service level agreements/ memoranda of understanding. For further support on applying for this role please refer to: https://www.rezoomo.com/contentfiles/hselearning/mod1/story.html
Customer Experience Specialist
Position Summary The Customer Experience (CX) Specialist will help drive a customer-first culture across the EMEA region by supporting key CX initiatives and programs that enhance the customer journey. This role will contribute to high-impact projects such as SMILES, CARE, and CX Week, and help deliver internal communications that engage and inspire employees around CX priorities. In collaboration with cross-functional teams, the CX Specialist will support the execution of the EMEA Relationship Survey, contribute to data-driven customer insights, and assist in the continuous improvement of the Teleflex eCommerce platform to ensure a seamless user experience. By promoting CX best practices and fostering internal collaboration, the CX Specialist will serve as a passionate advocate for customer satisfaction and loyalty, helping to deliver meaningful business value through every customer interaction. This position will report to the Director, Customer Experience, EMEA. Principal Responsibilities Customer Experience: • Support CX leadership in delivering initiatives and projects that drive growth and improve customer loyalty, as measured by metrics like Net Promoter Score (NPS) and Customer effort score (CES). • Support the rollout of key programs (e.g. Champions, SMILES, CARE, CX Week) that promote a customer-first mindset across EMEA. • Contribute to CX communication that engages and inspires employees to deliver exceptional customer experiences. • Act as a CX advocate by sharing best practises and fostering collaboration across teams. myTeleflex: • Support the daily management and continuous improvement of the storefronts to ensure a smooth and consistent UX. • Collaborate with the web developers to test updates, troubleshoot issues, and manage integrations or enhancements • Propose and help implement UX improvements across the platform. • Develop and maintain internal documentation, training materials, and onboarding support for new users of the system. EMEA Listening Platform –Relationship Survey: • Contribute to the design, development, and rollout of the EMEA relationship survey, ensuring timely execution and cross-functional alignment. • Collaborate on customer database cleaning and validation to ensure data accuracy for survey distribution and other listening efforts. • Coordinate internal and external communications for survey promotion and follow-up in partnership with Marketing, Sales and Communication. • Support the feedback loop by tracking follow-up actions, helping teams respond to insights and improve customer experience. • Monitor survey participation and flag issues or improvement opportunities to increase engagement and data quality. • Assist in analysing and presenting customer feedback to drive actionable insights. Education / Experience Requirements • Bachelor’s Degree • 2+ years’ experience in Customer Service, Marketing or eCommerce, (preferably in Medical Device or B2B sector). • Adaptability and Resilience: comfortable working in fast-evolving, ambiguous environment with shifting priorities. Able to take initiative, plan effectively, and execute with flexibility. • Customer-Centric Mindset: Passionate about improving customer experiences and empowering people to work more easily and efficiently. • Creative Problem-Solving: Proactive in identifying opportunities, resolving challenges, and bringing forward innovative, practical solutions. • Stakeholder engagement: able to collaborate across functions and engage with diverse stakeholders to understand their needs and translate them into actionable insights. • Curiosity and learning agility: eager to explore new tools, platforms, and technologies. Open to questioning own assumptions and continuously improving. • Organizational excellence: demonstrates exceptional attention to detail, time management, and organizational skills. • Technical fluency: advanced in Microsoft excel and other Microsoft 365 applications; comfortable navigating basic web and digital tools. • ERP Knowledge: experience with ERP systems (SAP ECC preferred) for referencing information and extracting data is a plus. Specialized Skills / Other Requirements • Customer Centric Mindset: Always act with the customer in mind, striving to understand and exceed expectations • Authentic & Sincere: Communicate openly and genuinely, trust through honesty and integrity • Collaborative and appreciative: work well with others, valuing diverse perspectives and recognizing contributions • Supportive and dependable: be a reliable team player, ready to help and follow through on commitments • Adaptable & Open to Change: embrace new ideas and adjust quickly to evolving priorities • Accountable & Proactive: take ownership of your work, follow through on responsibilities, and drive results
Administrator Booking Officer
The Sign Language Interpreting Service (SLIS) is an independent body, funded and supported by the Citizens Information Board (CIB), to develop, promote and deliver quality sign language interpreting services to the Deaf community in Ireland, including face to face and remote services . SLIS is working to enhance the availability and quality of sign language interpreting in Ireland in response to the National Disability Inclusion Strategy 2017-2021 and the Irish Sign Language Act 2017. Nature and scope The SLIS Administrator provides administrative support to SLIS services including the referral service, social fund, emergency services, access support service and IRIS (Irish Remote Interpreting Service), as well as general organisational administration. main responsibilities Administration 1. Deal appropriately with all relevant telephone, letter and personal enquiries. 2. Assist in the production of documents and materials. 3. Maintain an efficient records management system and assist in the preparation of administration and management reports. 4. Maintain the office in relation to office supplies, upkeep of equipment, and maintenance of premises. 5. Organise meetings, arranging the venues and necessary facilities, informing participants and taking minutes of meetings as required. 6. Be aware, and on occasion, co-ordinate the diaries of team members as required. Booking and Referral System 7. Manage the day to day operation of the booking and referral system by ensuring the database of interpreters and service users is maintained and interpreters have been correctly allocated to each assignment. 8. Respond in a timely and accurate manner to all booking and referral enquiries. 9. Administer Service Level Agreements with interpreters, as appropriate. 10. Support Deaf citizens to get appropriate access the services through the provision of sign language interpreting. 11. Provide information to service providers on good practice for organising sign language interpreting services. 12. Liaise with interpreters and service users. 13. Liaise with external technical support in relation to the development of the SLIS website and Booking System. General 14. Participate in Performance Management Development System (PMDS) 15. Attend agreed training and development courses to maintain and improve performance including Irish Sign Language, if required. 16. Provide administrative & other supports to the work undertaken by SLIS and its working groups as required. 17. Undertake such other duties as may be agreed from time to time with the Manager, SLIS. Terms of Employment Reports to The SLIS Manager. Location Your place of work will beSLIS, Deaf Village Ireland, Cabra, Dublin 7. Hours Hours of work are 35 hours per week. Flexible working hours may be required on occasion. Time off in lieu may be accumulated with prior agreement with the Manager. Salary The appropriate SLIS Salary scale is €28,330-€43,280(pro-rata for part-time). It is anticipated that new entrants to SLIS will be appointed on the 1st point of the scale. Incremental credit, should it be awarded, will be based on previous relevant experience as set out on the application form only. Annual Leave This post equates to 23 days per year (pro-rata for part time staff), exclusive of public holidays. Superannuation A superannuation scheme is in place. Eligibility criteria apply. Duration Specified purpose1-year contract from September 2025 to September 2026 to backfill for the substantive post-holder’s career break.These arrangements may be subject to change or review at the request of either you, SLIS Manager or the Board of Management. Person Specification · Experience working in an administration role. · Excellent organisational and record keeping skills, with strong attention to detail. · Good IT abilities, including Microsoft Outlook, Word, Excel, Teams. · Self-starter with ability to work on own initiative and manage own workload effectively. Desirable · Knowledge or experience working with the Deaf community. · Competency in Irish Sign Language. · Skills or experience working with IT programmes. · Additional promotional, financial or other administrative experience.
Team Leader Customer Site
Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, No contact lens allowed; prescriptive glasses will be provided, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. Location/Division Specific Information Based 0n customer site : Limerick Managed Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations focused on improving supply chain and research operations efficiency and effectiveness. The position is focused primarily on scientific support services within Managed Services core offerings of: Stockroom and point-of-use inventory management, sourcing and order management, dock management and laboratory support services. What will you do Benefits We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Customer Service Representative
Summary Do you love the idea of working with a passionate and professional customer service team in an environment dedicated to having a positive impact on the human condition? The Customer Service Representative will be responsible for providing customer service support to European customers as part of the operations in our manufacturing facility located in Castlebar, Ireland. This position will need to work closely with the manufacturing operations to handle order processing matters, deal with general inquiries from European customers, and provide support as required to Supply Chain Operations and other relevant departments within the organization. Essential Duties and Responsibilities Duties and responsibilities include the following. Other duties may be assigned. Physical Demands Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves, face masks, hairnets, gowns, and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products, only non-smokers are permitted to enter or work in the cleanroom. As a result, the successful candidate must be a nonsmoker. Meissner Filtration Products is Proud to be an Equal Opportunity Employer.
Customer Service (Call Center) Supporter
JYSK are currently looking for a number of Customer Service Supporters to join our team in our Dublin based Customer Service Centre. We are looking for people who are passionate about customer service, act as an ambassador for our brand and provide the best Customer Service. As Customer Service Supporter… CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Joiner Choice Services
Joiners Hourly Rate £15.47 40 hours per week Job reference CS/J/0725 Choice Services is seeking to appoint fully qualified Joiners to provide an efficient, responsive and excellent customer focused service to Choice customers. Operating as a wholly owned subsidiary, Choice Services will initially focus on the provision of Response Repair Services, Void Works, Multi-Trade Works and Planned Works to a third of our stock, based largely in the Greater Belfast area. The objective is to deliver enhanced customer satisfaction and to drive better value for money for our stakeholders. Essential Criteria:- If you have any disability which prevents you from completing the online application form, please contact me to discuss what further assistance you require. Please see attached job description and person specification for full details. Completed application forms should be returned by 5.00 pm on Thursday 17th July 2025 If you have not been contacted further in writing on or before Thursday 14th August 2025 you will not have been short-listed for interview. If shortlisted you will be sent an email inviting you for interview, please check the email address you have provided on the application and also your junk mail folder
Electrician Choice Services
Electrician Hourly Rate £17.05 (£35,464 yearly) 40 hours per week Job reference CS/E1/0725 Choice Services is seeking to appoint a fully qualified Electrician to provide an efficient, responsive and excellent customer-focused service to Choice customers. Operating as a wholly owned subsidiary, Choice Services will initially focus on the provision of response repair services and Planned Works to a third of our stock, based largely in the Greater Belfast area. The objective is to deliver enhanced customer satisfaction and to drive better value for money for our stakeholders. Essential Criteria:- Minimum 2 years post apprentice experience, Electrical NVQ Level 3 qualification, Must be available for Out of Hours Call-Out Rota 1 week every 10 Weeks, Current valid full UK driving license. Benefits include: - Salary paid fortnightly, Paid overtime, Company van and fuel card (private use allowed), On call allowance (details in job description), Death in service benefit x3 annual salary, 5% employer pension contribution, 20 Annual leave days plus 12 statutory holidays and 5 additional days annual leave after 5 years’ service, Maternity leave/paternity leave (2 weeks paid), Bereavement leave, Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening. If you have any disability which prevents you from completing the online application form, please contact me to discuss what further assistance you require. Please see attached job description and person specification for full details. Completed application forms should be returned by 5.00 pm on Thursday 17th July 2025 If you have not been contacted further in writing before Thursday 13th August you will not have been short-listed for interview. If shortlisted you will be sent an email inviting you for interview, please check the email address you have provided on the application and also your junk mail folder
Community Facilitator
BROTHERS OF CHARITY SERVICES –WEST REGION POST: PERMANENT PART-TIME COMMUNITY FACILITATOR (Initially assigned to Evening Outreach) (Instructor/Supervisor grade) HYDE SERVICES (Roscommon Town, Kilteevan, Athleague, Tremane/Rahara) Ref: 81920 A panel may be formed as a result of this campaign from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Locum Community Facilitator roles are also available. Location: Hyde Services (Roscommon Town, Kilteevan, Athleague, Tremane/Rahara Areas). Staff allocation could be either within residential/respite/day settings or in community services or in an individual’s own home. The appointee will initially commence working in one particular area of the Hyde services and this work location may change due to future service needs. The Role: The Community Facilitator will be involved in the development and implementation of the educational, social, vocational, recreational and personal development goals for people supported in the service. The successful candidate will take a lead in the day to day coordination of the service. and have responsibility to fill a key worker role for the people supported by the services. The successful candidate will work to get people supported involved in their local community developing active roles and increasing participation in their locality. This will be an Outreach position initially supporting young adults to explore community activities in the evening. Qualifications / Experience: Normal working hours are Monday – Friday. However weekend work may be required to meet the needs of the people we support or to achieve Personal Outcomes. Contracted hours of work are liable to change from 8am to 8pm over 7 days to meet the requirements of the programme. Annual Leave: 22 days per annum (pro-rata for part-time), i.e. 8.46 hours per 100 hours worked. Remuneration: Department of Health Instructor / Supervisor salary scales as at 01/03/2025 apply: €35,081 x 12 increments - €50,864 per annum (pro-rata for part-time). Salary quoted is based on a 39 hour working week. The successful candidate will be granted incremental credit subject to satisfactory verification of previous public sector service. Tenure: A panel may be formed as a result of this process from which subsequent permanent, temporary or fixed term Community Facilitator appointments within the Hyde Services may be offered over the next 6 to 12 months. Full Job Description attached Informal enquiries to: Nollaig Lavin, Roscommon Town Services Area Manager on 0874130565 Closing date for receipt of completed application forms /CV’s on-line is 5pm, Monday 14th July 2025. Interview date 24th July 2025 The Brothers of Charity Services Ireland is an equal opportunities employer
