Jobs in Leitrim
Sort by: relevance | dateNaval Service: Direct Entry - Marine Engineering Officer
Who We Are The Defence Forces (Óglaigh na hÉireann) are the combined armed forces of Ireland, dedicated to defending the State, supporting national security and contributing to international peace and security. Comprising of the Army, Air Corps and Naval Service, we are committed to professional standards, integrity and service to the people of Ireland. Our personnel train to the highest standards, operate with discipline and initiative and work collaboratively across units and roles to meet evolving defence challenges. We value respect, loyalty, selflessness, physical courage, morale courage and integrity that combines duty with service to the public. Description The Naval Service is the State's principal seagoing agency with a general responsibility to meet contingent and actual maritime defence requirements. We are now recruiting qualified Marine Engineers to join as Direct Entry Marine Engineering Officers. In this leadership role, you will oversee engineering operations both at sea and ashore, ensuring the maintenance and performance of critical onboard systems. You will play a vital role in maintaining operational readiness and supporting the Naval Service mission of maritime defence and security. About the Role: Base Location across: Naval Base, Haulbowline Island, Cork. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Naval Service: Direct Entry - Operations Branch Officer
Who We Are The Defence Forces (Óglaigh na hÉireann) are the combined armed forces of Ireland, dedicated to defending the State, supporting national security and contributing to international peace and security. Comprising of the Army, Air Corps and Naval Service, we are committed to professional standards, integrity and service to the people of Ireland. Our personnel train to the highest standards, operate with discipline and initiative and work collaboratively across units and roles to meet evolving defence challenges. We value respect, loyalty, selflessness, physical courage, morale courage and integrity that combines duty with service to the public. Description The Naval Service is the State's principal seagoing agency with a general responsibility to meet contingent and actual maritime defence requirements. We are now recruiting qualified candidates to join as Direct Entry Operations Branch Officers. In this leadership role, you’ll play a central part in ship operations, safety and mission execution — from navigation to command. If you're ready for a career with purpose, challenge and variety, apply now. About the Role: Base Location across: Naval Base, Haulbowline Island, Cork. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Naval Service: Direct Entry - Chef
Who We Are The Defence Forces (Óglaigh na hÉireann) are the combined armed forces of Ireland, dedicated to defending the State, supporting national security and contributing to international peace and security. Comprising of the Army, Air Corps and Naval Service, we are committed to professional standards, integrity and service to the people of Ireland. Our personnel train to the highest standards, operate with discipline and initiative and work collaboratively across units and roles to meet evolving defence challenges. We value respect, loyalty, selflessness, physical courage, morale courage and integrity that combines duty with service to the public. Description The Naval Service is the State's principal seagoing agency with a general responsibility to meet contingent and actual maritime defence requirements. The Irish Defence Forces is now recruiting qualified Chefs to join as Direct Entry personnel within the Naval Service. In this role, you’ll be a key member of the ship’s Logistics Team, supporting operations at sea and ashore by preparing and serving nutritious meals that sustain morale and wellbeing under challenging conditions. About the Role: Base Location across: Naval Base, Haulbowline Island, Cork. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Defence Forces Motor Technician Fitters
Who We Are The Defence Forces (Óglaigh na hÉireann) are the combined armed forces of Ireland, dedicated to defending the State, supporting national security and contributing to international peace and security. Comprising of the Army, Air Corps and Naval Service, we are committed to professional standards, integrity and service to the people of Ireland. Our personnel train to the highest standards, operate with discipline and initiative and work collaboratively across units and roles to meet evolving defence challenges. We value respect, loyalty, selflessness, physical courage, morale courage and integrity that combines duty with service to the public. Description We are now recruiting qualified Motor Technicians to join as Direct Entrant to the Irish Defence Forces. In this role, you'll carry out vehicle repairs and may be posted to the locations within the Army, Naval Service or Air Corps. About this Role: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Naval Service General Service Recruit
Who We Are The Defence Forces (Óglaigh na hÉireann) are the combined armed forces of Ireland, dedicated to defending the State, supporting national security and contributing to international peace and security. Comprising of the Army, Air Corps and Naval Service, we are committed to professional standards, integrity and service to the people of Ireland. Our personnel train to the highest standards, operate with discipline and initiative and work collaboratively across units and roles to meet evolving defence challenges. We value respect, loyalty, selflessness, physical courage, morale courage and integrity that combines duty with service to the public. Description What is a Naval Service Recruit? A Naval Service Recruit is a person who enlists for General Service in the Naval Service, the maritime component of the Irish Defence Forces. The Recruit Training and Able Rate Courses focus on instilling military discipline, physical fitness, seamanship, weapons handling and training in naval operations. This is your opportunity to be part of a professional and dynamic team that patrols and protects Ireland’s territorial waters. You will be fully trained but applicants should have: Permanent Base: Naval Base, Haulbowline,Co Cork CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Air Corps General Service Recruit
Who We Are The Defence Forces (Óglaigh na hÉireann) are the combined armed forces of Ireland, dedicated to defending the State, supporting national security and contributing to international peace and security. Comprising of the Army, Air Corps and Naval Service, we are committed to professional standards, integrity and service to the people of Ireland. Our personnel train to the highest standards, operate with discipline and initiative and work collaboratively across units and roles to meet evolving defence challenges. We value respect, loyalty, selflessness, physical courage, morale courage and integrity that combines duty with service to the public. Description What is an Air Corps Recruit? An Air Corps Recruit is a person who enlists for General Service in the Defence Forces. The Irish Air Corps General Service Recruitment pathway offers a dynamic and diverse range of opportunities for individuals who are passionate about aviation, safety and teamwork. The Defence Forces are seeking individuals with integrity, dedication and commitment to excellence. You will be fully trained but applicants should have: Base Location: Casement Aerodrome, Baldonnel, Co. Dublin CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Army General Service Recruit
Who We Are The Defence Forces (Óglaigh na hÉireann) are the combined armed forces of Ireland, dedicated to defending the State, supporting national security and contributing to international peace and security. Comprising of the Army, Air Corps and Naval Service, we are committed to professional standards, integrity and service to the people of Ireland. Our personnel train to the highest standards, operate with discipline and initiative and work collaboratively across units and roles to meet evolving defence challenges. We value respect, loyalty, selflessness, physical courage, morale courage and integrity that combines duty with service to the public. What is an Army Recruit? An Army Recruit is a person who enlists for General Service in the Defence Forces and on completion of the initial training program is promoted to Private 2*. There are multiple career options available in all Corps on completion of recruit training. The Defence Forces is looking for people who are looking for a challenging and exciting career in the military. You will be fully trained but applicants should have: Base Location across: Dublin, Cavan, Donegal, Kildare, Leitrim, Longford, Louth, Mayo, Meath, Monaghan, Roscommon, Sligo, Westmeath and Wicklow. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Tenant Liaison Officer
General Information: County Leitrim, located in the North-West of Ireland, has a growing economy, picturesque landscape, vibrant communities and a strong arts and cultural sector. Leitrim County Council’s vision is to build an economically strong, creative, inclusive county, making Leitrim the best place to live, work, invest and visit. Key to the achievement of our priorities and objectives is a skilled and committed workforce, supported by enabling technologies, efficient work processes and learning and development opportunities. We are committed to the training, support and encouragement of our staff and we offer benefits across family friendly initiatives, personal development and wellbeing of staff. The Role: The Tenant Liaison Officer is a key member of the Housing Department in Leitrim County Council, responsible for supporting tenants in maintaining their tenancies through support, early intervention and proactive engagement. The role involves investigating complaints, mediating disputes, liaising with residents, residents’ associations and external agencies, attending court proceedings, and ensuring compliance with tenancy agreements. By addressing issues such as anti-social behaviour and breaches of tenancy promptly, the Tenant Liaison Officer helps promote stable and well-managed housing communities. The Qualifications: 1. Character Each candidate shall be of good character. 2. Health Each candidate shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Citizenship Candidates for any of the above panels must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. 4. Education, Training, Experience etc. Each candidate must, on the latest date for receipt of completed application forms: (i) Hold a formal qualification in housing studies, estate management, community development or other related and relevant discipline. (ii) Have satisfactory knowledge and experience of working with residents’ associations, community groups, estate management issues, social housing and related areas. (iii) Have a good knowledge of relevant legislation and its application in a Social Housing context. (iv) Have satisfactory organizational and administrative experience. Notes: • Candidates must submit a copy of their formal qualification(s) meeting the requirements of 4(i) above with their application. • Applications received without the necessary documentation will be deemed ineligible and will not be considered further. • Non-Irish Qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications. Foreign Language qualifications must also be accompanied by a translation document. Candidates must also hold a current valid and unendorsed driving licence in respect of category B vehicles or equivalent in the EU Model Driving Licence and must advise if this is not the case. A copy of Licence must be submitted with your application. The Ideal Candidate shall have: • An understanding of the role of a Tenant Liaison Officer. • Excellent professional / technical knowledge and skills. • Experience working in a similar type role. • Experience of working as part of a multi-disciplinary team. • A good working knowledge of the background to and policies which govern the provision of social housing in Ireland. • A good understanding of the issues and needs regarding the residents of local authority housing estates and group housing developments. • Strong interpersonal, communication, organisational and negotiating skills and the ability to prepare and present reports and to represent the Council in a professional and credible manner. • Experience in engaging and working in direct contact with a diverse range of internal and external stakeholders, agencies and organisations, developing and maintaining good working relationships. • Ability to build, manage and nurture partnerships and relationships across a range of stakeholders. • Ability to lead and coordinate (external) agencies. • Ability to develop and deliver programmes and projects and to work to strict deadlines. • Ability to work under pressure and to deal effectively with conflicting demands. • Self-motivation with the ability to work on their own initiative as well as an integral part of a team. • Experience of working with vulnerable adults. • Experience in relation to child protection. • Solutions focused approach. • Flexibility and availability to work outside normal office hours as required. • Strong ICT and presentation skills. • A good understanding of safety management in the workplace including Health & Safety legislation and regulations. Competencies for the Post: Key Competencies for the post include the following and candidates will be expected to demonstrate sufficient evidence within their application form of competence under each of these. Please take particular note of these when completing the application form as any short-listing or interview processes will be based on the information provided by candidates. Delivering Results / Communicating Effectively • Translates the business or team plan into clear priorities and actions for their area of responsibility. • Plans work and allocation of resources effectively. • Implements high quality service and customer care standards. • Demonstrates the ability to act decisively and make timely, informed and effective decisions. • Develops and maintains positive, productive and beneficial working relationships with relevant interests. • Demonstrates the ability to recognize the value of and requirement to communicate effectively. • Demonstrates effective verbal and written communication skills and good interpersonal skills. Performance Management • Leads and works with stakeholders (internal and external) to achieve department and corporate objectives. • Effectively manages performance. • Motivation and positivity as part of a team. • Ability to develop and deliver programmes and projects and to work to strict deadlines. • Ability to work on own initiative as well as an integral part of a team. • Has strong organisational skills including meeting facilitation and administration. • Demonstrates the ability to sustain a positive image and profile of the local authority. Personal Effectiveness • Keeps up to date with current developments, trends and best practice in their area of responsibility. • Is enthusiastic about the role and is motivated in the face of difficulties and obstacles. • Takes initiative and is open to taking on new challenges or responsibilities. • Manages time and workload effectively. • Demonstrates appropriate and positive self-confidence. • Operates effectively in an environment with significant complexity and pace. • Understands and implements change and demonstrates flexibility and openness to change. • Is a self-starter, strong on research and maintains resilience in securing buy in and commitment to overall concepts or projects. Knowledge, Experience and Skills • Demonstrates understanding of the role of Tenant Liaison Officer. • Demonstrates knowledge and understanding of the background to and policies which govern the provision of social housing in Ireland. • Demonstrates knowledge of current local government issues, priorities, concerns and future direction. • Has relevant experience in engaging and working effectively with a diverse range of stakeholders. • Has relevant liaison, facilitation, negotiation, project development, management and delivery experience. • Has experience of working as part of a multi-disciplinary team. • Has experience of preparing and presenting reports and correspondence. The Principal Terms and Conditions: The Office is wholetime, permanent and pensionable. A panel will be formed from which Tenant Liaison Officer vacancies arising during the lifetime of the panel (12 months) may be filled. 1. Duties The duties of the office are to give to the local authority and: (a) Such other local authorities or bodies for which the Chief Executive, for the purposes of the Local Government Acts, is Chief Executive, and (b) To any other local authority or body with which an agreement has been made by the local authority or by any of the authorities or bodies mentioned in sub-paragraph (a) of this paragraph, under the general direction and control of the Chief Executive or of such other officers as the Chief Executive may from time to time determine, such appropriate services of an administrative, executive, supervisory, advisory and ancillary nature as are required for the exercise and performance of any of its powers, duties and functions as may be delegated to him or her by the Chief Executive from time to time and shall include the duty of deputizing for other officers of the local authority. Reporting to the Administrative Officer or other appropriate supervisor/line manager in the Housing Department, the main duties and responsibilities of the post of Tenant Liaison Officer may include but are not limited to the following: • Establishing contact and liaison with residents of local authority estates, both directly and through their respective residents’ associations. • Facilitating and promoting the establishment of new residents’ associations where required. • Facilitating meetings and providing ongoing support and advice relating to prevention of anti-social behaviour. • Preparing and implementing, in conjunction with residents’ associations, various action plans and projects for improvements in estate management. • Liaising with tenants/house-owners regarding any remedial/regeneration works schemes proposed by Leitrim County Council, and acting on behalf of the Council as tenant liaison on these schemes. • Conducting pre-tenancy training courses for all new tenants allocated a house/unit from Leitrim County Council, and all tenants transferring within Leitrim County Council’s housing stock. • Assisting tenants in settling into local authority properties. • Advising tenants of the various payment options in relation to their rent, providing assistance and liaising with Finance Department staff when necessary, including in relation to rent arrears cases. • Advising tenants of their responsibility and the Council’s responsibility in relation to maintenance and repairs and monitoring cases where tenants are failing to meet their responsibility. • Implementing the Council’s Anti-Social Behaviour Strategy and relevant housing legislation. • Investigating complaints of anti-social behaviour, or other breaches of Leitrim County Council tenancy agreement, including interviewing tenants, complainants and witnesses. • Preparing and serving warning letters, notices etc when required. • Liaising with the Council’s legal advisor(s) as required and issuing instructions to commence legal proceedings when necessary. • Attending in court to give evidence as and when required. • Attending evictions and liaising with relevant staff eg. Housing Officer, Housing Allocations Officer, Clerk of Works, Traveller Liaison Officer, Housing Welfare Officer, Revenue Collector etc when required. • Reviewing housing applications and transfer applicants if there are records or reports of anti-social behaviour. • Mediating and liaising, where possible, on tenant and resident conflicts, and seeking to resolve disputes. • Developing and co-ordinating communication on cases and anti-social behaviour prevention with An Garda Síochána, HSE, Tusla and other agencies or groups. • Developing and maintaining positive and productive working relationships across a range of internal and external stakeholders. • Working on an inter-agency basis and with external bodies and groups as appropriate in relation to the development and delivery of initiatives, programmes and projects. • Identifying and developing collaborative partnerships and programmes in response to identified needs. • Assisting in relation to the development / review of Housing Policy including Anti-Social Behaviour, Succession of Tenancy, Surrender of Tenancy, Tenancy Handbook etc. • Investigating abandonment of local authority properties and completing appropriate steps in line with legislative provisions to secure the return of the property to Leitrim County Council. • Liaising with tenants and families in relation to succession of tenancy for local authority properties. • Completing surrender of tenancy with local authority tenants who wish to leave their local authority property. • Providing support to the Assessments, Allocations and Homelessness Teams within the Housing Department. • Representing the Housing Department and/or the Council on relevant committees and/or at a range of meetings and events as and when required. • Attending meetings, participating on relevant Working Groups, Committees etc as appropriate and as requested. • Compiling, preparing and presenting reports/claims/returns, including site visits, record checking, presentations and correspondence as necessary. • Keeping necessary records and compiling relevant statistics for reporting to management, elected members, government departments etc. • Carrying out general inspection of dwellings and providing reports on condition of same. • Identifying opportunities for improvements in service delivery within their work area and wider Housing Department. • Supporting and implementing change management initiatives within their work area and wider Housing Department. • Participating in corporate activities and responsibilities appropriate to the grade. • Working in compliance with Health and Safety legislative requirements, policies and procedures and safe systems of work. • Deputising for the line manager or equivalent as required. • Undertaking any other duties of a similar level and responsibility, as may be required, or assigned from time to time. The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to, an appropriate Officer or such designated Officer as may be assigned from time to time by the Local Authority. The role requires flexibility in terms of working hours as the duties may involve working outside of normal office hours. 2. Salary The salary scale for the post of Tenant Liaison Officer (Staff Officer Analogous), applicable from 1st August 2025, is within the range: €51,722, €53,266, €54,844, €56,454, €58,076, €59,967 LSI1, €61,865 LSI2 Entry point to this scale will be determined in accordance with relevant Departmental Circulars. Offers of appointment to persons who are not serving local authority employees will be based on the minimum of this scale. The rate of remuneration may be adjusted from time to time in line with Government Policy. The salary shall be fully inclusive and shall be as determined from time to time. Holders of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of services which they are required by or under any enactment to perform. 3. Residence The holder of the post shall reside in the district in which his or her duties are to be performed or within a reasonable distance thereof and will be required to serve in the Local Authority’s Offices, or wherever assigned by the Local Authority. Leitrim County Council reserves the right to, at any time, re-assign an employee to any Department now or in the future. Leitrim County Council reserves the right to, at any time, assign an employee to any premises in use by the Council now or in the future. 4. Probation All contracts will be subject to a probationary period, during which the performance of the successful applicant will be regularly evaluated. Where a person is permanently appointed to Leitrim County Council the following provisions shall apply: (a) There shall be a period after appointment takes effect, during which such a person shall hold the position on probation; (b) Such period shall be one year but the Chief Executive may, at his/her discretion, extend such period; (c) Such a person shall cease to hold the position at the end of the period of probation, unless during this period the Chief Executive has certified that the service is satisfactory; (d) There will be ongoing assessments during the probationary period. Employment may be terminated by either party during probation or at the end of the probationary period on one week’s notice. 5. Health: For the purpose of satisfying the requirement as to health it will be necessary for each successful candidate, before he/she is appointed to a permanent position, to undergo a medical examination by a qualified medical practitioner to be nominated by the local authority. 6. Annual Leave The annual leave entitlement for this post will be 30 days per annum. Annual leave year is aligned to the calendar year. 7. Working Hours The standard working week will be 35 hours, Monday to Friday. The role may require flexibility around working hours, and evening and weekend work may arise. The Council reserves the right to alter hours of work from time to time. All hours worked will be subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. Leitrim County Council requires employees to record their hours worked using a clocking system.
Receptionist
We don’t just communicate, we CONNECT… We are looking for a Receptionist on a Full Time basis to join our team at Aura Leitrim . Why join the Aura Family? We are the best in our industry! We don’t just talk about our values; we live them every single day. We don't say we’re the best place to work - our people do… We have been recognized again as one of the Best Workplaces in Ireland in 2025. This marks the seventh year Aura has been ranked among the Top Large Irish Workplaces. We are also proud to have been named the Best Workplace for Women and Best Workplace for Health & Wellbeing in both 2024 and 2025. At Aura our people are at the heart of our business and our culture is built on embracing diversity and inclusion. In 2024 we were awarded the “Investors in Diversity Silver Certification” with the Irish Centre for Diversity and we were honoured to win the National Advancing Disability Equality Award 2025. Safety, Health and Wellbeing is at the heart of everything we do. In 2024 we received the H&S National Sport & Leisure Award . We place emphasis on learning and development, so if you join us you can expect to learn and grow throughout your career. Other reasons to join our team…. · Friends and Family Benefit – all employees get to nominate a friend or family member for free membership of one of our leisure centres · Our Training Academy – opportunities to certify to the highest industry standards in a range of industry practices such as Lifeguarding, Swim Teaching, Pool Plant Operations etc · Aspire Programme – our talent development programme which gives you unrivalled access to training, development and further certification opportunities · Career Development – opportunities to become a Tutor in a range of industry practices and to shape the careers of others · Aura One Hub – benefits, rewards and recognition platform · EAP Programme – a free confidential comprehensive advice and support service ranging from financial and legal advice to counselling for you and your family members · Our GEM Awards programme, acknowledging those who go the extra mile · A range of other benefits such as Bike to Work, TaxSaver, retail discounts, Length of Service benefit and discounted Health Insurance for employee’s and dependants through the HSF Health Plans Our vision is BIG…. Aura's vision is for a healthier and happier Ireland by improving the health and wellbeing of our nation through exercise, sport and active living. Your mission: · Display a commitment to our vision, purpose and values · Being the first point of contact at the reception area and providing the Aura members with an exceptional customer care experience · Drive service excellence by building and developing customer relationships · Being fully up to date with all Aura programmes and service · Responding to customer queries and continuously looking for opportunities to improve customer service · Provide administrative support for the centre · Work closely with the rest of the team to ensure we are meeting the specific needs of our customers, and promote the Aura brand · Get involved in running promotions and events on your site · Promote front of house sales - take ownership for achieving retail targets · Keep the reception area clean, tidy and presentable at all times These are just some of the tasks our amazing Receptionists undertake each day and this list is just part of what life in Aura has in store for you. Here’s what we need from you: · A passion for delivering the best customer service and building positive relationships with our customers · Excellent communication skills · An outgoing personality, be adaptable and flexible · A positive attitude and a genuine focus on teamwork · Great organisation and time management skills · Excellent PC skills · Experience of working with Microsoft Packages · Attention to detail & accuracy · Good understanding of cash management · Flexible in relation to your hours/days of work · Due to the nature of this role fluent English is required
Clerical Officer
Remuneration The salary scale for the post is (as at 01/08/2025): €31,118 - €32,868 - €33,299 - €34,173 - €35,451 - €36,730 - €38,010 - €38,941 - €39,992 - €41,213 - €42,078 - €43,287 - €44,508 - €46,798 - €48,427 LSI New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. As per HR Circular 012/25 Please note that previous experience working in the public service counts only where the individual was employed directly by the relevant Civil Service/Public Body. It does not apply for temporary assignments with those bodies while engaged as an agency worker and employed by a private sector employment agency. Exemptions can be found at the following link. HSE Guidelines on Terms and Conditions of Employment provides additional information. https://www2.healthservice.hse.ie/organisation/national-pppgs/guidelines-on-terms-and-conditions-of-employment/ Principal Duties and Responsibilities The following is an overview of the duties and responsibilities of a Clerical Officer post. The role of Clerical Officer can be extremely broad based and varies greatly. There may be other specific duties and responsibilities dependent on the area of work you are assigned to but these will be outlined at later stage. The Clerical Officer will be responsible for the day to day administrative functions of the Department under the direction of the assigned supervisor/manager. The role covers all aspects of clerical and administrative work to ensure the effective running of the Department The Clerical Officer is required to have sufficient knowledge of the relevant procedures and practices to perform the role efficiently and ensure the standards set are maintained. · The person holding this post is required to support the principle that the care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain throughout the WNW Region awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of role and you will be required to participate in the WNW Region performance management programme General Administrative Duties: · Day to day office duties e.g. Correspondence, post, typing, faxing, photocopying, filing etc. · Logging all enquiries/telephone calls, complaints etc. Prioritising same, dealing with queries, keeping supervisor/manager informed of progress and activities. · Assist in the drafting and issue of letters, memos and general information to internal customers, clients and general public · Populate, maintain and update local databases and records · Work closely with all functions within the hospital to deliver planned services of your department · Organise and schedule meetings · Minute taking · To collect, sort and distribute the Department’s mail each morning · Provide cross cover as per the departments/ management requirements · To conduct all assignments in a professional, confidential and discreet manner · Maintain accurate up to date record Legislative Compliance and Record Keeping: · Have awareness of the guidelines and legislation that governs your area of work and ensure compliance when issuing advice and documentation · Ensure compliance with General Data Protection Regulation (GDPR) and Record Keeping/Retention · Assist in the implementation of new legislation/guidelines and associated reports and tasks Communication: · Interpreting and providing written and oral information to staff and clients, i.e. by phone, letter, etc and contribute positively to the public image of the Health Service Executive. · Liaise and co-operate with external/internal stakeholders/other members of staff in the interest of providing the best possible service to patients and clients. · Understand service users by being approachable and by listening to them · Action all communications in a timely manner Responsibilities: · Have an understanding of the health service and how it works · Understand how your department impacts on the service users · Understand how neighbouring departments and functions must combine their efforts to achieve optimum services levels · Use knowledge of the organisation’s structures and traditions to help achieve results · Act in a manner that is consistent with the organisation’s values and vision · Treat all information and service users with confidentiality and discretion · Undertake other assignments as directed Health & Safety: · Comply with the policies, procedures and safe professional practice of the Irish Healthcare System by adhering to relevant legislation, regulations and standards · Document appropriately and report any near misses, hazard and accidents and bring them to the attention of relevant designated individual(s) in line with best practice · Work in a safe manner with due care and attention to the safety of self and others · Be aware of risk management issues, identify risks and take appropriate action · Comply with department procedures with regard to assessment, recommendation and / or manufacturing of all assistive devices · Promote a culture that values diversity and respect KPI’s · The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. · The development of Action Plans to address KPI targets. · Driving and promoting a Performance Management culture. · In conjunction with line manager assist in the development of a Performance Management system for your profession. · The management and delivery of KPIs as a routine and core business objective. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: · Employees must attend fire lectures annually and must observe fire orders. · All accidents within the Department must be reported immediately. · Infection Control Policies must be adhered to. · In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits. · In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. · Provide information that meets the need of Senior Management. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Risk Management, Infection Control, Hygiene Services and Health & Safety · The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. · The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: o Continuous Quality Improvement Initiatives o Document Control Information Management Systems o Risk Management Strategy and Policies o Hygiene Related Policies, Procedures and Standards o Decontamination Code of Practice o Infection Control Policies o Safety Statement, Health & Safety Policies and Fire Procedure o Data Protection and confidentiality Policies · The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the WNW Region’s Risk Management Incident/Near miss reporting Policies and Procedures. · The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. · The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. · The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager. · The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. · The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. · The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experience, etc (a) Eligible applicants will be those on the closing date for the competition: (i) Have obtained at least grade D (or pass) in Higher or Ordinary Level in five subjects from the approved list of subjects in the Department of Education established Leaving Certificate Examination or Leaving Certificate Vocational Programme or Leaving Certificate Applied. Or (ii) Have passed an examination of at least equivalent standard Or (iii) Have satisfactory relevant experience which encompasses demonstrable equivalent skills And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability and administrative ability), for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character Other requirements specific to the post A flexible approach to working hours is required in order to ensure deadlines are met. There is a requirement for some departments to work 5/7 days. This means that depending on the post you will be assigned to, you will be required to work unsocial hours over evenings, weekends and nigh duty. Skills, competencies and/or knowledge Candidates must demonstrate: Professional Knowledge and Experience · Demonstrate knowledge and experience relevant to the role as per the duties and responsibilities, eligibility criteria and post specific requirements of the role. · Demonstrate evidence of ability to empathise with patients, relatives and colleagues with dignity and respect. · Demonstrates the ability to work in line with policies and procedures. · Demonstrate ability to embrace change and adapt local work practices accordingly. · Draws on a variety of communication methods to fit situation/circumstances · Maximises the use of ICT, demonstrating excellent computer skills particularly Microsoft Word, Outlook, Excel & have strong typing skills. Planning and Organising Skills · Demonstrate the ability to plan and organise own workload in an effective and methodical manner. · Demonstrate ability to work on own initiative and prioritise tasks · Demonstrate ability to multi-task without losing focus and manage competing and changing priorities and deadlines · Excellent organisational and time management skills to meet objectives within agreed timeframes · Flexibility and adaptability in a changing complex work environment Teamwork · Demonstrate a willingness to share knowledge/and or new ideas with staff and colleagues. · Demonstrate the ability to work with multi-disciplinary team members · Demonstrate ability to work on own initiative while remaining an effective member of the team · Demonstrate flexibility to cross cover, e.g. positive attitude to work and availability to work unsocial and flexible hours including evenings and weekends as required. · Ability to adapt and change to improve service delivery Commitment to Quality Service · Demonstrate ability to maintain confidentiality in relation to client/ patient information etc. · Display awareness and appreciation of the service users needs and expectations · Commitment to maintaining work standards and delivering a quality service to service users (customer service skills) · Demonstrate meticulous attention to detail · Commitment to developing own knowledge and expertise. · Commitment to promoting and maintaining high work standards · Commitment to providing a professional service to internal and external stakeholders Communication & Interpersonal Skills · Demonstrate effective communication and interpersonal skills including the ability to collaborate with colleagues, families etc · Ability to communicate with impact and be able to convince through personal and professional credibility. · Good written and presentation skills · Demonstrate excellent command of the English language both written and verbal to effectively carry out the duties and responsibilities of the role
