Jobs in Limerick
Sort by: relevance | dateService Desk Supervisor
SALARY SCALE: €56,411 - €67,653 p.a. JOB DESCRIPTION JOB SYNOPSIS: Responsible for managing the ITD Service Desk which is the first point of contact for all staff, student and visitors’ queries. OVERALL JOB PURPOSE: Reporting to the Head of Service Delivery, you will manage the Service Desk team who provide support to staff and students. You will be responsible for the daily management and improvement of a customer-focused IT Service Desk function. The Service Desk Supervisor will track key performance indicators in alignment with business objectives and goals. You will also provide leadership and drive team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests, to completion. Some of the main high-level objectives of the role will be to: • Overall responsibility for incident management and request fulfilment for the Service Desk including handling escalations from the business. • Managing and co-ordinating the day-to-day activities of the Service Desk and prioritise teamwork load dependent on volumes and resource. • Produce reports, dashboards and management information relating to performance of the Service Desk and related services/processes and identifying themes and trends. • Manage, recruit, lead, motivate and develop staff in accordance with UL policies and procedures • Building and strengthening an effective relationship between the different groups within ITD to drive service improvements and effective resolution to queries • Drive best practice in line with ITIL processes and ensure that UL ITD delivers world class service. • Maintain strong relationships with stakeholders across the business ensuring that their needs and expectations are understood and managed. • Review status of open tickets daily to ensure that internal and external operational level agreements are met with clients; assign and/or escalate tickets as appropriate. • Review closed tickets to look for trends in customer requests; if trends are observed bring to the attention of management with the objective of assessing if a strategic project or change in the customer environment can reduce ticket volume. • Ensure the smooth running of all ITD Managed PC Rooms for students in accordance with established procedures and standards and that PCs are operational with installed software and that printers are available and fully functional. • Prepare and deliver presentations to specific groups of new students. • Provide professional front line support to our student customers and other key stakeholders. • Ensure user queries to the Service Desk (electronically and in-person) are satisfactorily dealt with in a timely and professional manner. • Provide updated information via user documentation and relevant web sites. • Facilitate lecturers with additional day bookings, facilitate both internal and external groups with evening, weekend and summer bookings and make available guest accounts when required. KEY ACCOUNTABILITIES: People Management • Manage the Service Desk team including the recruitment of part-time students and Coop Students. • Leads the Service Desk team in the management of service incidents and service requests. • Act as a Liaison between Head of Service Delivery and Service Desk Analysts. Service and Process Management • Working with the Head of Service Delivery to manage day-to-day operations of the ITD Service Desk in line with university objectives. • Responsible for process improvements and enforcement. • Serve as an operational escalation point for Service Desk Analysts. • Be a knowledge management leader and promote the use of KB articles. • Maintain accurate log entries of requests along with resolution details and follow-up information. • Ensure Services are delivered in line with ITIL and industry best practice. • Provide information on updates, known errors, changes in availability, new facilities etc. • Ensure all PCs and Printers in ITD managed PC rooms are operational and any faults are logged to ensure full functionality is restored as quickly as possible. • Compile and regularly update all relevant customer documentation, including relevant websites. • Facilitate teaching by allocating additional available PC room bookings. • Manage IT guest generic PC accounts. • Provide instruction to customers in their usage of systems, products and services. • Keep abreast of new ICT changes, developments and technologies appropriate to the role. • Collaborate with the Head of Service Delivery and other ITD stakeholders to continuously improve the Service Desk system. Communication and Engagement • Prepare and deliver presentations to groups of new incoming students. • Engage with other university support departments including but not limited to AR, HR, and the library to provide updated IT information. It should be noted that the above list of duties is not exhaustive and other duties and responsibilities may be assigned to the post holder from time to time. CONTEXT: Key Working Relationships & Contacts Reporting to the Head of Service Delivery, the Service Desk Supervisor will have a range of internal and external contacts and collaboration points. These include, amongst others, service desk staff, staff and student, other technical staff internal and external to the division and external support companies. Working Environment/Special Circumstances Normal office working environment. Must be able to work additional hours in exchange for time off in lieu of rare cases during period of peak demand to meet system deadlines DIMENSIONS: Staff - Service Desk team members. Customer - Students, staff and visitors. Operational and Administrative - The position is responsible for the supervision of the Service Desk team, the provision of high-quality computing services to staff and students. KNOWLEDGE, FUNCTIONAL SKILLS, EXPERIENCE & QUALIFICATIONS: Knowledge • Experience within a Service Desk Management/Supervisory role. • Familiarity with ITSM tools such as TOPdesk, Freshservice, Ivanti, ServiceNow or similar platforms. • Extensive support knowledge of Windows and Apple. • Experience using Service Desk tools including remote access tools. • Experience of identifying and introducing improvements to a team and leading through change. • Experience working in a fast-paced complex environment. • Excellent communication skills. • Understanding of knowledge management principles and self-service support models. Experience • At least 3 years relevant experience, part of which includes direct supervision of line staff, in a medium to large IT department. Qualifications • A primary degree in a relevant subject or substantial relevant IT supervisory experience in one or more large organisations. Essential Criteria: • Experience leading, supervising and developing Service Desk staff to deliver a high-quality support service. • Experience managing day-to-day Service Desk operations, ensuring tickets are prioritised and resolved within agreed SLAs. • A strong customer focus. • Ability to work with diverse groups of stakeholders to manage and deliver outcomes. • Ability to work in a professional manner, accurately and with attention to detail. • Ability to handle confidential information and materials. • Ability to use initiative and to learn new skills. • Excellent report writing. • Ability to communicate technical information and ideas clearly and concisely to non-technical people. Desirable Criteria: • Experience monitoring workload, performance metrics and customer satisfaction levels, taking corrective action where required. • Experience coordinating incident resolution and escalation activities across technical teams and third-party suppliers. • Ability to facilitate training, knowledge transfer and onboarding activities.
Experienced Dog Groomers
Petmania Grooming Studios is currently the largest and most successful grooming business in the country and boasts some of the most talented and committed Groomers available. We run busy energetic grooming studios where you will be expected to not only groom our canine customers to a very high standard, but treat our human customers with the same level of customer service you would like to receive yourself. We are currently recruiting for full and part time Groomers and Groomers Assistants for our Limerick Eastpoint (Ballysimon Rd) Store! The successful candidates will join the experienced grooming team in their local store, and take part in all grooming activities including; If you would like to join this team, you must hold a QQI level 5, iPET Network Level 3 Diploma or City and Guilds in Grooming and have at least 1 year’s practical experience in a grooming role. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Showroom Project Coordinator
Full Time - 36.75 hours per week Permanent Contract Shifts available Monday - Sunday, 7.00am - 10.00pm Competitive salary (€18.56 per hour, Sunday Premium €22.64 per hour / €35,468 FTE) with individual bonuses up to €300 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues B&Q Limerick We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Showroom Project Coordinator & help to bring our customers dream kitchen & bathroom projects to life. Key responsibilities You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays. Required skills & experience You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to successfully deliver customer projects. You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays. What's in it for me? As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, 6.8 weeks holiday (Including bank holidays), payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Sales Advisor
The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. We are delighted to announce that we are looking for a part time Giftware Sales Advisor in our City East Store, Limerick. This is a fixed term contract running until end of December 2026. The Person
Account Executive
The purpose of this role is for an experienced Account Executive to work within a dynamic team setting. The role entails working on Personal Accounts for our clients. Location: Limerick Role Accountabilities Responsibilities Sales & Activity Management:
Accounts Receivable Administrator
Alliance Medica l are recruiting for an Accounts Receivable Administrator to join our team in our Head Office in Raheen, Limerick. This is a great opportunity to be part of a high-performing, compassionate team providing vital diagnostic imaging services for patients. Contract: Full time, Specific Purpose contract (12 months & possibility of extension) Working hours: 37.5 hours per week - 08:30 - 17:00 (1 hour lunch) This role is ideal for someone who thrives in a fast-paced, detail-focused environment, has excellent communication skills and is passionate about delivering outstanding care in a healthcare setting. Overall Purpose & Duties:
Barista
☕ Barista – Join Our Team and Brew Up a Great Career with Us! The Role: This isn’t just another job — it’s your chance to kickstart a career in a brand that values growth, development, and promoting from within. As a Barista, you’ll be part of a supportive team where learning is part of every day and your potential truly matters. ✨ Why Join Us? • Full training provided — no experience needed! • A clear path to progress — many of our leaders started as Baristas • Ongoing support to help you grow in confidence and skills • A fun, energetic environment where every shift brings something new 🎁 What We Offer: • Complimentary handcrafted coffee on every shift • Employee discounts across all Costa locations • Full training and ongoing development opportunities • A friendly, inclusive, and supportive team culture • A workplace where you can grow, learn, and be yourself CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Manufacturing Supervisor
Make a meaningful difference to patients around the world. At Edwards Lifesciences facilities around the world, our Manufacturing teams create the tools, technologies, and devices that transform patients’ lives. As part of our sewing, assembly, delivery, and distribution teams, your attention to detail and commitment to continuous improvement will help us turn innovative ideas into reality. Your purpose-driven work will help leave lasting and positive impacts on patient lives. The Role Applies knowledge of technical principles and Edwards systems/procedures to optimize manufacturing processes. Make a meaningful difference to patients around the world. At Edwards Lifesciences facilities around the world, our Manufacturing teams create the tools, technologies, and devices that transform patients’ lives. As part of our sewing, assembly, delivery, and distribution teams, your attention to detail and commitment to continuous improvement will help us turn innovative ideas into reality. Your purpose-driven work will help leave lasting and positive impacts on patient lives. Working Hours: Monday to Thursday - 4:30PM - 3AM (Finish at 2AM on Thursdays) How You Will Make An Impact:
General Operative
Permanent position available with a considerable portfolio of works for the next 5+ years To build your career by assisting in the delivery of ‘leading edge’ engineering projects. To work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and to the required quality standards. To benefit from Kirby’s Career Development Programmes that will enhance your leadership capability. To work with the best. Excellent package on offer with room for negotiations About Kirby Group Engineering Kirby Group Engineering is an international multi-disciplinary engineering services contractor and leading provider of high-value engineering services to a number of ‘blue chip’ companies. Operating across Ireland, the UK, Europe and South Africa, Kirby has become the engineering service provider of choice in growth segments such as pharmaceuticals, data centres and power transmission and distribution. Our culture is innovative, collaborative and performance focused. The successful candidate will have the opportunity to grow and develop in a company committed to developing talent and rewarding performance. General Operative
Afterschool Flexi Relief Team Member
Join Kids Inc. Join Kids Inc. and help children thrive after the school day in a fun, active, and supportive environment. With over 25 years of experience in childcare, Kids Inc. is one of Ireland's leading providers of Early Years and Afterschool Care. We operate over 70 onsite Breakfast and Afterschool programmes nationwide, alongside our Creche and Preschool services. We are currently recruiting Afterschool Flexi Relief Team Members to support our services across Limerick for the 2026/2027 school term. About the Role Our Afterschool programmes provide a safe, welcoming, and engaging home-from-home environment where children can relax, complete their homework, and take part in a wide range of fun and enriching activities at the end of the school day. As an Afterschool Relief Team Member, you'll provide cover across a local group of Kids Inc. services within your area. You'll support centres during staff absences, annual leave, training, and vacancies, helping to ensure children continue to receive high-quality care every day. Locations Salesians Mary Queen of Ireland G.N.S (MQI) St Johns Girls & Infant Boys School What You'll Be Doing CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
