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Candidate Services Rep (German)
Job Title: Candidate Services Representative – German Speaker Reports To: Candidate Services Supervisor Department: Candidate Services Location: Dundalk, Co. Louth – In office Hours of Work: 37.5 hours per week, Monday to Saturday Job Overview: If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels. Main Duties & Responsibilities: · Assist candidates with the Registration and Scheduling process from booking to payment via phone and email · Interact with candidates, in a professional manner · Maintain a high degree of quality and accuracy in work · Answers calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals · Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated · Participate in Candidate Services activities that positively impact business growth and revenue · Communicate and participate in team meetings in order to share best practices, procedures, policies and clients · Ongoing 1:1s with your Supervisor · Constantly challenging the status quo, reviewing our processes and improving efficiencies Essential Criteria: · Experience in Customer Service · Fluent in spoken & written English & German · Min. Leaving Certificate qualification · Excellent communication, interpersonal and eloquent writing skills · Professional demeanour, trustworthy, dependable & reliable · Good PC skills in a Windows based environment (including MS Office--Word, etc.) · Able to work independently, solve problems and deal patiently with customers Desirable Criteria: · Empathy and a unique ability to understand candidates needs · Enthusiastic about our business and the services we deliver · Good organizational skills · Flexible & works well as part of a team Employee Benefits: · Pension Scheme · Healthcare Scheme · Life Assurance · Employee Health and Wellbeing Innovative · Enhanced Annual Leave · 24/7 Employee Assistance Programme · Enhanced Maternity/Paternity Leave · Social Club · Free carparking Click Apply Now to submit your CV & Cover Note today! Don't have a current CV? Click HERE to view the JobAlert.ie CV templates
The Role: The Administrator will be responsible for providing a high-level of administrative support to an assigned team, through a number of key activities including; general admin, data input, phone and email enquiries, diary management, arranging meetings, data collation and analysis and preparing reports and presentations. Main Duties and Responsibilities: • Provide administrative support to ensure the efficient operation of assigned team • Create correspondence and documents and maintain records, spreadsheets and databases using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access • Support the preparation of weekly, monthly and quarterly reports to inform internal and external stakeholders and quality check same • Book rooms and conference facilities as required • Attend meetings, take minutes and keep notes as required • Support invoicing and procurement activities • Support inventory management - order and maintain required equipment • Support Time and Attendance Management • Provide support to the training team • Support the vacancy management process • Liaise with staff in other departments and with external contacts • Take part in project work as required • Maintain and update filing systems • Perform other duties as required from time to time Knowledge, Skills and Experience: • Minimum of 1-year relevant experience • Third level qualification in a relevant field or equivalent work experience • Computer literate with experience using Microsoft Office software (Office, Word, Excel, and Outlook), and SharePoint • Experience in managing large amounts of information/data from multiple sources • Strong organisation skills with an ability to multitask • Excellent verbal and written communication skills • Oracle experience an advantage • Ability to drive continuous process improvements – identifying opportunities, generating ideas, and recommending and implementing solutions • Ability to: ▪ Develop relationships to accomplish team goals ▪ Manage own work ▪ Deliver quality work, in a timely manner Salary: €27,231 - €40,847 per year
Senior Medical Officer
Principal Duties and Responsibilities The Senior Medical Officer will support the Area Director of Public Health/Director of Public Health and Public Health colleagues in carrying out specific functions designated by the Director or as appropriate to the office which include the following: Professional/Clinical · Undertake duties appropriate to the post in relation to prevention, investigation, surveillance and control of infectious diseases as per Infectious Disease Regulations 1981 as amended (on the advice of a M.O.H). · Participate with others in environment and health investigation, surveillance and control. · Develop a detailed knowledge of, and participate in the assessment of need for, relevant area / client groups. · Participate with the Public Health Team and other health professionals in implementing targets and plans for the Department, also contributing to service planning processes. · Participate with the Public Health Team in the promotion of health and well-being. · Co-operate and liaise with persons and organisations providing health or social services in the area. · Support and guide the Health Protection Nursing Team. · Participate in health service research, assist in studies and participate in development of health information systems. · Carry out such statutory functions that may be assigned to the SMO. · Provide cover for SMO colleagues as and when required and for Specialists in Public Health Medicine in their absence when appropriate. · Provide advice and guidance in response to queries from other health care professionals and/or the public in matters pertaining to public health. · Provide support in the delivery of public health training and education programmes. · Perform other duties/ functions appropriate to the post at the request of the Area Director of Public Health/Director of Public Health. Education & Training · Participate in continuing professional development. · Undertake clinical audit · Work with the Area Director of Public Health/Director of Public Health and other staff in the Department of Public Health to foster a positive learning environment. · Participate in on-going training programmes as required and as appropriate. Risk, Health & Safety · Promote a safe working environment in accordance with Health and Safety legislation · Be aware of and implement agreed policies, procedures and safe professional practice by adhering to relevant legislation, regulations and standards · Actively participate in risk management issues, identify risks and take responsibility for appropriate action · Report any adverse incidents in accordance with organisational guidelines · As a mandated person under the Children First Act 2015 you will have a legal obligation to report child protection concerns at or above a defined threshold to TUSLA & to assist Tusla, if requested, in assessing a concern which has been the subject of a mandated report. · As this post is one of those designated under the Protection for Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a Designated Officer in accordance with Section 2 of the Act. You will remain a Designated Officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. Management · Participate in the development and implementation of targets and plans for the Department of Public Health and help review progress and performance against those targets. · Participate in and co-operate with the development of appropriate information systems and information technology systems relevant to the provision of community medical services within the care group. · To act as spokesperson for the Organisation as required. · Demonstrate pro-active commitment to all communications with internal and external stakeholders. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Candidates must have at the latest date of application: Professional Qualifications, Experience etc. a) Be a medical practitioner who is registered other than provisionally or temporarily in the Register of Medical Practitioners for Ireland or is entitled to be so registered. b) Possess a Masters in Public Health / Diploma in Public Health and /or equivalent qualification. Examples would include: · MSc in Community Health · Master in Community Child Health (UK) · Membership of the Faculty of Public Health Medicine (Ireland or UK) · Membership of the Irish College of General Practitioners · Membership of the Royal College of General Practitioners (UK) · Membership of the Royal College of Physicians (Ireland or UK) · Membership of the Faculty of Paediatrics (Ireland or UK) · Membership of the Faculty of Occupational Health (Ireland or UK) c) Have had, since becoming entitled to full registration, at least five years satisfactory experience in the practice of the medical profession. Entry to Competition & Subsequent Appointment: For the purposes of eligibility for entry to any competition or recruitment process associated with this post, a candidate must fulfil the eligibility requirements laid down in the information pack for this post. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service Character Each candidate for and any person holding the office must be of good character. Please note that appointment to and continuation in posts that require statutory registration is dependent upon the post holder maintaining annual registration in the relevant division of the register. For further clarification please visit The Medical Council of Ireland . Post Specific Requirements Demonstrate your relevant experience in best practice in public health through the pillars of health protection, health and wellbeing, health service improvement and health intelligence. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role. Skills, competencies and/or knowledge Professional/Clinical knowledge · Demonstrate some experience in public health medicine and a demonstrable commitment to best practice · Demonstrate a high level of clinical and professional knowledge relevant to the role. · Demonstrate a high degree of commitment, professionalism and dedication to the philosophy of quality health care provision. Planning and Organising Resources · Demonstrate ability to plan, organise and deliver services in an efficient, effective and resourceful manner, within a model of patient centred care and value for money. · Demonstrate ability to manage deadlines and effectively handle multiple tasks. · Demonstrate ability to adapt to changing sets of demands / work environment. Building and Maintaining Relationships: Leadership, Managing People and Team Skills · Demonstrate ability to build strong relationships and networks at all levels within and outside the organisation. · Demonstrate effective leadership and team skills including the ability to work in a multi-disciplinary environment. · Demonstrate flexibility and openness to change and ability to lead and support others in a changing environment · Demonstrate ability to manage, motivate and develop staff to maximize performance at work · Demonstrate the ability to foster a learning culture amongst staff and colleagues to drive continuous improvement in services to patients. · Demonstrate ability to work effectively with multi-disciplinary teams · Ability to influence others. Commitment to Quality Service · Demonstrate understanding of, and commitment to, the underpinningrequirements and key processes in providing quality patient centred care · Demonstrate an ability to monitor and evaluate service performance and levels of care Evaluating Information and Judging Situations (problem solving and decision making skills) · Demonstrate strong problem-solving skills including the ability to evaluate information and make effective decisions especially with regard to service delivery. Communication and Interpersonal Skills · Display effective interpersonal and communication (verbal and written) skills including skills in multi-disciplinary working and the ability to collaborate with colleagues, families, etc. ; the ability to give constructive feedback · Demonstrate competency in general use of information technology-computers, office functions, internet for research purposes, email, preparation of presentation materials etc. The salary scale for the post (as at 01/10/21) is: €82,817 - €85,166 - €87,544 - €89,897 - €92,253 - €94,648 - €96,854 - €99,062 LSIs
Head Of Department Humanities
For full job description and details on how to apply: https://www.dkit.ie/human-resource/vacancies Closing date: 24/03/2023 Please note that this advertisement is being hosted by the Public Appointments Service on publicjobs.ie. The Public Appointments Service has no involvement in, or responsibility for, the recruitment and selection process or the terms and conditions which relate to this post.
Costa Coffee requires a Fully Flexible through Monday to Sunday Team Member for our store in Donore Retail Park. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Social Work Team Leader Meath
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget in excess of €800m and delivers its services through circa 5,000 people in 350 locations across the Country. The Child and Family Agency has responsibility for the following range of services: Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Attachment: Candidate Information Pack SWTL Louth Meath March 2023.pdf
General Manager, Finance MLM CHO
Location HSE Area Office, Arden Road, Tullamore. Co. Offaly Or HSE Offices, St. Brigids Hospital Campus, Ardee County Louth There is currently 1 vacancy available. A panel may be created for General Manager Finance, Midlands Louth Meath Community Healthcare (CHO8) from which permanent temporary and specified purpose vacancies of full or part time duration may be filled. Purpose of Post Midlands Louth Meath Community Healthcare Organisation (CHO8) has an opening Revenue budget in 2022 of c. €623m. The General Manager for Financial Performance will ensure that the members of the CHO management team and other budget holders have timely access to all financial and related information, including analysis and commentary required to meet their obligations and responsibilities. The Person must have: Further information please see attached Job Specification Informal Enquiries Ian McCabe, GM Financial Performance CHO7 Tel: 087 6405228 E-mail: Ian.McCabe1@hse.ie HR Point of Contact Anne Maloney | Recruitment Section, HSE Area Office | Email: firstname.lastname@example.org Application Process: Closing date: Tuesday 21st March, 2023 @ 12 noon Please use Google Chrome, Microsoft Edge, Safari or Mozilla Firefox browsers to apply on Rezoomo. Information submitted in your application will be shared with the assessment panel as part of the recruitment and selection process.
Senior CSE Officer
Purpose of the Post To provide ICT Strategic Application Services support within Customer Service Experience function. Principal Duties and Responsibilities · Analyse applications and system performance. · Prioritise, investigate, resolve and determine root cause of reported issues. · Assist in the process of determining and specifying user requirements for application solutions and for required management and operational reports. · Contribute to the planning of project tasks and activities. · Research, organise and complete tasks and activities within defined timeframes. · Liaise between user groups and technical specialists. · Liaise with external and internal clients. · Analyse client’s existing systems and business models. · Map and document interfaces between legacy and new systems. · Identify options for potential solutions and assess them for technical and business suitability. · Conduct requirements analysis and prepare specific proposals for modified or replacement systems. · Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction. · Ensure that budgets are adhered to and deadlines are met. · Support users on change control and system updates. · Support management in the delivery of service level agreements from external suppliers and software companies as required. · Prepare feasibility reports on new systems including cost / benefits analysis. Human Resources / Supervision of Staff · Manage, support and train other staff who may be assigned to the team. · Supervise and ensure the well-being of staff within own remit. · Create and maintain a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships. · Co‐ordinate, monitor and review the work of the administrative/ support staff. · Conduct regular staff meetings to keep staff informed and to hear their views. · Identify and agree training and development needs of the team and design a plan to meet their needs. · Manage the performance of staff, dealing with underperformance in a timely and constructive manner. Standards, regulations, policies, procedures & legislation · Contribute to the development of policies and procedures for own area. · Effectively discharge the day-to-day operations, including compliance with HSE Financial Regulations and all HSE policies and procedures. · Assess and analyse compliance with National and EU legislative obligations and national policies and procedures. · Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility. · Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team. · Maintain own knowledge of relevant regulations and legislation e.g. HSE Financial Regulations, Health & Safety legislation, Employment legislation, FOI Acts etc. · Pursue continuous professional development in order to develop management expertise and professional knowledge. · Maintain a broad knowledge of policies and procedures of the organisation. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc and comply with associated HSE protocols for implementing and maintaining these standards. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Other requirements specific to the post · Access to appropriate transport as the post may involve travel. · Flexibility in relation to working hours to fulfil the requirements of the role. Eligibility Criteria - Qualifications and/ or experience Applicants must demonstrate all of the criteria listed below, as relevant to the role: · Significant experience in end user ICT Applications Support, working in a pressurised environment to include researching, organising and completing tasks and activities within defined timeframes. · Significant experience of managing and working collaboratively with internal and external stakeholders as relevant to this role. · Significant experience of contributing to the planning and delivery of project tasks and activities. · Significant experience working as part of a team. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrate: · A strong understanding of the eHealth operating model. · Knowledge of the ehealth Ireland strategy and in particular the Knowledge and Information Plan. · Understanding of relational databases, e.g. Microsoft SQL server. · Knowledge and experience of ICT services and/or projects. · Knowledge of vendor management. · Experience of supporting local and/or national applications. · Knowledge and understanding of the health service and the issues in implementing ICT enabled change. · Excellent report writing skills. Communications & Interpersonal Skills Demonstrate: · Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders. · The ability to present information clearly, concisely and confidently when speaking and in writing. · The ability to build and maintain relationships with colleagues and other stakeholders to assist in performing the role. Planning & Managing Resources Demonstrate: · Strong planning and organising skills including, structuring and organising own work load and that of others effectively. · The ability to use computer technology effectively for the management and delivery of results. · The ability to take responsibility and be accountable for the delivery of agreed objectives. · A logical and pragmatic approach to workload, delivering the best possible results with the resources available. Evaluating Information, Problem Solving & Decision Making Demonstrate: · The ability to gather and analyse information from relevant sources, weighing up a range of critical factors to develop solutions and make decisions as appropriate. · Ability to make sound decisions with a well-reasoned rationale and to stand by these. · Initiative in the resolution of complex issues. · A capacity to develop new proposals and put forward solutions to address problems. Team Working Demonstrate: · The ability to lead the team by example, coaching and supporting individuals as required. · The ability to work with the team to facilitate high performance, developing clear and realistic objectives. · The ability to address performance issues as they arise. · Flexibility and willingness to adapt, positively contributing to the implementation of change. Commitment to a Quality Service Demonstrate: · Evidence of incorporating the needs of the service user into service delivery. · Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation. · Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers. · Commitment to developing own knowledge and expertise. Remuneration The Salary scale for the post is: € 51,528, €52,757, €54,256, €57,071, €58,754 €60,850, €62,953 LSIs (01.10.22) New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.
National Account Manager
An exciting opportunity has arisen at WaterWipes for a National Account Manager (NAM), mainly focusing on our large retail customers in the UK. The role will be to develop, manage, and execute our full business plans with existing and new customers in the grocery, Convenience, Forecourt, Away from Home and Pharmacy channels to achieve all internal commercial, financial and brand KPIs. In addition, the role holder must develop and manage external and internal cross-functional relationships. Significant experience in managing large-scale UK-based customers in a fast-paced FMCG environment is required to be considered for the role. Also, a proven track record in creating growth for a target area and managing negotiations with joint business partnering. Role Deliverables: #LI-Hybrid
Costa Coffee requires a Team Member for our store in Drogheda, Ireland. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -