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Customer Service Advisors

ESB NetworksWilton, Cork

Customer Service Advisors Vacancy Number: 1001Category: RegularJob Type: Full-time  Electricity Supply Board (ESB) was established in 1927 as a statutory corporation in the Republic of Ireland under the Electricity (Supply) Act 1927. With a holding of 95%, ESB is majority owned by the Irish Government. The remaining 5% is held by the trustees of an Employee Share Ownership Plan. ESB's purpose is to create a Brighter Future for the customers and communities we serve, by leading the transition to reliable, affordable, low-carbon energy. Through our diverse businesses across Ireland, Northern Ireland and Great Britain, we aim to meet the customer energy needs by bringing the best of our capabilities together to deliver innovative and value-driven solutions for a low-carbon world. Today, we continue to drive progress and change, constantly innovating and evolving to stay relevant and reliable for the many people who depend on us. We are harnessing all our resources for a brighter future, investing in our people and working collaboratively with partners to enhance the lives of our customers, drive economic progress and bring about a more sustainable future. Position Description  The Customer Service Advisor will join ESB Networks Customer Experience Team providing customer support to all electricity customers. Customer Service Advisors deal with a broad range of work including dealing with customer queries, emergency and no supply situations, scheduling and managing work programmes, Pay As You Go metering processes, supporting electricity suppliers, new connections and general enquiries. In this role the Customer Service Advisor works as part of highly skilled externally CCA accredited team that delivers first class customer service across various customer channels. Key Responsibilities Qualifications Leaving Certificate Location Wilton, Cork Reporting to Team Leader General Regular 25 hour contract Note: Please advise if you require any additional accommodations to assist you if you are called to attend at interview Apply now »

1 day agoContract

General Assistant

MusgraveAirport Road, Ballyphehane, Cork

General Assistant ( Min 20hrs per week - must be flexible and can work Mon - Sun) Musgrave is Ireland`s leading food retail and wholesale company. Our retail brands include SuperValu, Centra, Daybreak, and Mace in Northern Ireland. In addition, Musgrave MarketPlace is Ireland`s leading wholesale supplier to retail, foodservice and SMEs. We are continuously changing and expanding our brand portfolio, with more recent brands including Frank & Honest Coffee, La Rousse Foods and Drinks Inc. Our values are long-term stable relationships, achievement, not being greedy, honest, and working hard. There are real progression opportunities within our business for those looking for a long term career. We are currently inviting applications for a General Assistant to join our Cork Marketplace team. Please note this position`s contract is minumum of 20 hrs per week and you must be flexible to work any day of the week. Key Activities: Checking in of goods Packing of goods into warehouse or onto cash and carry floor Order Assembly Stock checks and assistance with stocktaking Stock rotation SEL Maintenance EPOS Duties Use of forklift truck where applicable Checking of customer orders Assisting customers Sales (including informing customers of special offers, promotions) Merchandising Loading and unloading vehicles/ trolley collection Achievement of Wholesale Excellence KPIs and standards to include: Fresh product handling and merchandising standards with minimal wastage SEL Accuracy Stock availability through conducting daily gap analysis and replenishment as required Effective promotional execution General Housekeeping Operating pay points Scanning products Experience & Education Previous experience in a Wholesale or Retail environment Professional; Customer Focused; Excellent customer service skills Junior / Leaving certificate or equivalent JOB REF: 12110WORK TYPE: CONTRACTSALARY: NOT DISCLOSEDSECTOR: OPERATIONSAPPLY BEFORE: 12TH MARCH 2021

2 days agoContract
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