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Airbnb- Customer Support Specialist- English

Telus InternationalCork

About TELUS International  This is a unique opportunity to join Telus International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.  You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about Telus International .We can offer a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed . Position Overview Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To support brand mission you will go the extra mile to support all who interact with Airbnb , as the main objective is giving its all in everything the brand touches for the maximum experience of its customers. Competencies and Responsibilities ● Customer Support - Operational Beauty is one of Telus International (former Voxpro) that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to the Airbnb community and going above and beyond in your day to day duties. ● Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in the Airbnb project, you will answer inbound calls and emails from customers and providing support in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. ● Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. ● Communication - You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between Airbnb brand and existing hosts as well as leaving all the guests satisfied with the services that Airbnb has to offer and leaving the users longing for more to come. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best everyday to achieve. Min Requirements: - Fluency in English -Ability to work shifts (8 hour shift a day between 7am-11pm, Monday to Sunday) -Strong Wifi Connection Min 5Mbps - Previous customer support experience is an advantage - Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones - Willing to work full time on shifting schedules - Basic computer and internet navigation skills - Good communication skills with strong customer focus We offer:  - Stable job - permanent labor contracts -- Relocation packages for candidates moving from outside Ireland - Tenure salary increases - Multiple bonuses: performance based, language allowance - Great rewards for referring your friends: consistent bonuses and prizes - International career - regular training and international career opportunities - Multilingual exposure - improve your spoken and written language skills - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long - Private medical insurance coverage (tenure based)– we work with one of the best suppliers- VHI where you will benefit from a Professional Package - Bike to work tax relief - Pension scheme -Maternity and Paternity leave -Onsite Doctor -Subsidised Canteen TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values: At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

2 days agoFull-timePermanent

Deli Assistant

CentraDouglas, Cork

Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: - HACCP training is desirable but not necessary - Excellent communication skills - Previous customer service experience is an advantage - The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure - A passion for food and the ability to inspire shoppers. Main duties: - Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based - Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store`s portion control measures - Cook, prepare and display the foods sold throughout the day - Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day - Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers - Deal with all customer queries efficiently, professionally and in line with store policy.

3 days agoFull-time

Deli Supervisor

SuperValuKinsale, County Cork

Main purpose of the role: Ensure the Deli Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: - Minimum 1 years` fresh food supervisory experience; - Minimum 2 years` experience in a role with strong exposure to fresh food; - Fully trained in HACCP and food safety, and has experience in meeting the HACCP and food safety requirements; - Experience in ordering for deli departments and managing waste within a fresh food department; - Good knowledge of Microsoft Office (Excel, Word); - Numerical skills; - Ability to roster and adhere to budgets; - Excellent communication skills; - Have a true passion for the food industry and as such be creative and innovative with the fresh offering; - Customer focused manager who can build a quality and loyal customer base; - The ability to inspire, lead and motivate employees through support and development. Main duties: - Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; - Prepare the presentation and layout of the deli serve over; - Implement planograms correctly; - Minimise waste and shrink in the department; - Bring new ideas to the department on fresh food innovation through regular research and benchmarking against competitors; - Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with shoppers; - Train all new employees to the deli; - Deal with all customer queries and efficiently, professionally and consistent with store policy; - Engage with new initiatives and embrace new ways of working.

3 days agoFull-time

Customer Service Advisor

Capita PlcLittle Island, County Cork

Location: Initial onsite training in our Cork City location for up to 3 weeks, & then home based there after until the site reopens (please note: once in this role you will be considered an ‘essential worker’, so will be allowed to travel beyond the current restricted distance, if applicable, into Cork, for the initial training period, being run in our Covid-secure offices) Hours: Full Time, 40 hours per week Start dates: As this is an ongoing campaign there will be multiple start dates up to and including February 2021. If successful, you will be offered the next available start date subsequent to your assessment process being completed. Job title: Customer Service Advisor Job Description: We’re supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we’re currently only recruiting for essential roles during this time. About Capita Customer Solutions Capita Customer Solutions is an established leader in the customer service outsourcing market with multiple major clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of: Customer Service and Sales, Credit Management, Agribusiness, Quality Assurance, Finance Processing and multilingual working with well know brands such as Electric Ireland, Bord Gais, Vodafone and Dublin Airport to name but a few. What you will do: As a Customer Service Advisor, you will be supporting a well-known utilities supplier, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial onsite training, so that we can help you build the knowledge and skills required to work from home with confidence. You will: Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Accurately record all contact interactions on systems in line with expected process Ensure you give a positive image and great first impression to all contacts Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Your experience and attributes will include: Being highly methodical with a thorough attention to detail Having excellent organisational skills Having the ability to work to stringent customer service SLA’s and KPI’s Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What’s in it for you? A competitive basic salary 22 days’ holiday with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

3 days agoFull-time

Continuous Improvement Engineer

AbbvieCork

About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Want to make a worldwide impact? Ready to drive innovation with an award-winning team? Choose AbbVie! At AbbVie, we offer you the resources and a global reach to empower your innovative mindset. We know it takes teamwork and collaboration to develop the scientific breakthroughs, innovative pipelines, and therapies that change millions of patients’ lives worldwide. When you have patients depending on your solutions, you look for the best people to be part of the team. We are currently recruiting a  Continuous Improvement Engineer (Lean Specialist) at our Carrigtwohill site in Cork. In this role, you will support the implementation of Lean Six Sigma and continuous improvement programs while identifying opportunities to reduce operating costs and improve efficiency significantly. So, does this all sound like the right role for you? Then read on for more information and to apply... Key Responsibilities Include: AbbVie is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for patients and being part of an inclusive work environment. Travel No Job Type Experienced Schedule Full-time Job Level Code IC Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

3 days agoFull-time

Staff Quality Engineer

StrykerCarrigtohill, Cork

23 month fixed term contract role usually based in Carrigtwohill, Cork. Currently work from home Who we want • User-focused creators. People who imagine with the user in mind, developing technology that helps change patients’ lives.  • Motivated product launchers . People who bring strategic direction and drive for execution to ensure products are developed and launched with precision. • Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. • Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to develop new ideas into reality. • Goal-oriented developers . Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. What you will do #LI-BC

3 days agoFull-time

Valet/Driver

Assured PersonnelCork€11 per hour

40 plus hours per week available for Valeter/Driver in Cork City Area. Immediate Start. Valid Driving licence required. Salary: 11.00 Euro Hourly Application Method Please apply to this vacancy by the following means: Email: m.jablonski@assuredgroup.org Contact Martin on 0864560541

3 days agoFull-time

Sales Assistant

PPG IndustriesCork

As a Sales Assistant within our Johnstone's Decorating Centre, you will provide a first class customer service selling and promoting PPG products. By understanding the customer needs, you will help to drive, develop and increase sales within the store and across the wider network. This is a key, customer facing role for which an outgoing, helpful and hardworking nature will be paramount in order to ensure an excellent customer experience. This is a full time, permanent role. Key Responsibilities

3 days agoFull-timePermanent

Airbnb Customer Support Specialist - Italian Speakers

Telus InternationalCork

About TELUS International  This is a great opportunity to join TELUS International Ireland and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.  You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about TELUS International. We can offer a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed . Position Overview Our Partnership with Airbnb project gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To support brand mission you will go the extra mile to support all who interact with Airbnb , as the main objective is giving its all in everything the brand touches for the maximum experience of its customers. Competencies and Responsibilities ● Customer Support - You are an attentive, empathetic, caring, friendly and helpful team member, who supports customers via phone, email and chat. Always aiming to deliver outstanding support to the Airbnb community and going above and beyond in your day to day duties, you are also an asset to your colleagues. ● Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in the Airbnb project, you will answer inbound calls and emails/chats from customers and provide support in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. ● Resilience - You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. ● Communication - You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between Airbnb brand and existing hosts as well as leaving all the guests satisfied with the services that Airbnb has to offer and leaving the users longing for more to come. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best everyday to achieve. Requirements: - Fluency in English and Italian - Previous customer support experience is an advantage - Excellent communication skills with strong customer focus - Comfortable working with computers and phones and able to work with multiple systems, learn and adapt to new ones - Willing to work full time on shifting schedules - Good computer and internet navigation skills We offer:  - Stable job - permanent labor contracts - Tenure salary increases - Multiple bonuses: performance based, language allowance - Great rewards for referring your friends: consistent bonuses and prizes - International career - regular training and international career opportunities - Multilingual exposure - improve your spoken and written language skills - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long - Private medical insurance coverage (tenure based)– we work with one of the best suppliers - VHI where you will benefit from a Professional Package - Bike to work tax relief - Pension scheme - Maternity and Paternity leave - Onsite Doctor - Subsidized Canteen TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values: At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

3 days agoFull-timePermanent

Airbnb Customer Support Specialist - French Speakers

Telus InternationalCork

About TELUS International  This is a unique opportunity to join Telus International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.  You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about Telus International .We can offer a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed . Position Overview Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To support brand mission you will go the extra mile to support all who interact with Airbnb , as the main objective is giving its all in everything the brand touches for the maximum experience of its customers. Competencies and Responsibilities ● Customer Support - Operational Beauty is one of Telus International (former Voxpro) that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to the Airbnb community and going above and beyond in your day to day duties. ● Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in the Airbnb project, you will answer inbound calls and emails from customers and providing support in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. ● Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. ● Communication - You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between Airbnb brand and existing hosts as well as leaving all the guests satisfied with the services that Airbnb has to offer and leaving the users longing for more to come. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best everyday to achieve. Min Requirements: - Please note that de to the spread of COVID -19 this position temporarily requires work from home until the return to the office confirmed to be safe. To perform your duties you will need to have WiFi with min upload and download speed of 5Mbps - Fluency in English and French - Previous customer support experience is an advantage - Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones - Willing to work full time on shifting schedules - Basic computer and internet navigation skills - Good communication skills with strong customer focus We offer:  - Stable job - permanent labor contracts -- Relocation packages for candidates moving from outside Ireland - Tenure salary increases - Multiple bonuses: performance based, language allowance - Great rewards for referring your friends: consistent bonuses and prizes - International career - regular training and international career opportunities - Multilingual exposure - improve your spoken and written language skills - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long - Private medical insurance coverage (tenure based)– we work with one of the best suppliers- VHI where you will benefit from a Professional Package - Bike to work tax relief - Pension scheme -Maternity and Paternity leave -Onsite Doctor -Subsidised Canteen TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values: At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

3 days agoFull-timePermanent
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