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German Speaking Account Services Management Consultant

DellCork

Account Services Management Consultant Ireland (Flexible on location and remote working) Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work with processes ranging from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We constantly communicate with the customer on both a tactical and strategic level. Join us as a Account Services Management Consultant on our Product Services team in Ireland to do the best work of your career and make a profound social impact. What you’ll achieve As an Account Services Management Consultant, you are a key member of the Dell Services Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor. You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction. You will: • Operate within the most complex services delivery processes spanning multiple service areas with 3 core aspects to the role, Services Delivery, Proactive work and Reporting• Communicate relevant service updates and recommendations to both internal & external customers to ensure a high level of compliance and performance• Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability• Build and foster a broad network across the customer and business• Provide monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. Application closing date: 28th January 2021Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here. Job Family:  Product-Services Services Job ID:  R080782

1 day ago

Program Manager Compliance

AmazonCork

DESCRIPTION This Role Can Be Based in London, Cork or BCN Have you ever thought about what it takes to detect and prevent Compliance risk among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Compliance Program leader who is passionate about Risk and Compliance Operations, has strong bias for action, and has experience leading multi-organizational projects. The Customer Trust and Partner Support (CTPS) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives. One of the key aspects of the role is owning the global Know Your Customer (KYC) and identity verification services for CTPS' Operational Business Function. We are seeking a Compliance Program Manager with demonstrated experience to support implementation of global Compliance programs while minimizing variations and streamlining processes. The PM will partner with compliance, legal, technical, and business teams to implement global solutions to improve our Compliance program and investigation processes. You will support the global AML space across a large distributed team focused and determined to improve operational efficiency throughout the process life-cycle. Roles and Responsibilities : Program Managers lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. They gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. They rely heavily on influence over authority to drive project deliverables. BASIC QUALIFICATIONS What we are looking for: · Bachelors degree · Proven project management experience · Compliance or Risk Management experience · Proven of experience leading projects in an Operations environment · Knowledge of DMAIC (Define, Measure, Analyze, Improve Control) problem solving techniques · Knowledge of program management lifecycle, and skilled at project management tools · Intermediate analytic skills PREFERRED QUALIFICATIONS · Prior Compliance experience · Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals · Experience working in an Operations environment, driving improvements that have resulted in measurable business impact · Proven analytical aptitude, including the ability to mine and analyze large, complex data sets · Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes · Excellent oral, written and interpersonal communication skills · Demonstrated ability to work well in a team environment and work under tight deadlines · Strong influencing skills and negotiation skills · Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities · Ability to motivate and focus people resources where there is no direct reporting relationship · MBA or Masters degree in related field · Certified Project Management Professional (PMP) Certified Six Sigma Black Belt is a plus

1 day ago

Sr. Workforce & Global Command Center Manager

AmazonCork

DESCRIPTION This role can be based in Barcelona, Cork or London. The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. This Sr. Manager for our RCO Workforce Management (WFM) & Global Command Center (GCC) will be responsible for the planning & scheduling of 2000+ RCO production staff located across 12 different sites globally & the effective identification and resolution of incidents through the GCC process. This Sr. leadership role will be responsible for leading a global WFM & GCC located globally in our RCO geographical sites. For this role, we are looking for an exceptional leader with strong leadership, analytical, managerial, interpersonal, and project management skills. This leader will be responsible for the definition, implementation and execution of our global RCO WFM & GCC strategy from process and technology perspective. This role will supervise WFM managers, program managers, workforce analysts and scheduling analysts. This Sr. WFM/GCC leadership role will be working with different teams globally including RCO Functional Leaders, Global Process Owners (GPO), Process Excellence, Ops Analytics, Forecasting & Capacity Planning, and Business Program & Tech Teams for Risk & Compliance as well as Seller Registration. This leader will also be responsible for identifying and delivering with her/his team process improvement initiatives focused on delivering to our improved quality, productivity/cost and customer experience goals, as well as building a culture of continuous process improvement within her/his team. This individual will be encouraging a culture of innovation and experimentation at every level of the organization. This leader should also be viewed as change leader, building effective strategies and mechanisms to lead her/his teams through changes and influence stakeholder groups. This position requires a strong blend of workforce management and people management skills with the ability to conduct in-depth analyses, champion strategic ideas/opportunities to execution, identify strategic opportunities and hire and build a management team. The position is global in scope and requires a high level of interaction with the other Operations teams located in the Americas, Europe and Asia. Responsibilities: · Manage a team of WF managers (across multiple locations) and support worldwide network of business units, and operational centers. · Hire, develop and lead a global, culturally diverse WFM/GCC team focused on employee success, growth, and development. · Will be required to define strategies involving production and customer interaction platforms, operational contact routing, automatic investigation and workforce management; evaluating improvement options. · Describes the strategic importance of the department’s vision inside and outside of team · Leads planning and execution of SLAs, capacity, and workflow plans for multiple functional areas in one or more sites. · Able to define metrics, goals, and strategic direction across functional area(s) in support of overall group vision. · Sets and balances goals across team, optimizing performance against department goals and employee development. · Leads WFM & GCC projects/initiatives and champions projects within and outside of organization or region; influences all participants when driving projects to ensure success. The projects will be focusing on the design/implementation/improvement of WFM/GCC processes and/or tools & technology. · Collaborates with Capacity Planning and Forecasting to determine location requirements for RCO production capacity by analyzing forecasting planning factors, including service levels, contact volume, contact patterns, staffing capacity, staffing, staff productivity, workforce management systems, workflow, etc. · Identifies opportunities and risks, dives deep, and works with internal and external teams to implement solutions. · Innovates by driving continuous enhancements and operational efficiencies across all process areas. · Influences key stakeholders to ensure that resources needed are prioritized to achieve quantifiable results, monitoring the effectiveness after project delivery. · Organizes team structure for multiple functional areas to ensure scalability for present and future volume needs. · Communicates effectively with senior management and leaders across the organization to determine priorities and direction, as well as WFM/GCC goal update & Path to Green when goals not met (ex: SLA). · Escalate major issues to site leaders and senior leadership— whether they’re in operations or the affected businesses— ensuring the right people know of the incident at the right time, impact and solution to resolve. · Influences peers, senior management, and external stakeholders on the organizational vision for their functional area(s). · Excellent verbal and written communication skills across all organizational levels and are capable of writing and owning large, complex documents. This role is opened in Barcelona, Cork and London. This role is opened in Barcelona, Cork and London. BASIC QUALIFICATIONS · Bachelor’s Degree in a quantitative field (engineering, economics, math, stats) required. · Minimum of 10 years of work experience in Forecasting/ Workforce & Capacity Planning /Resource Management role. · Proven ability to understand and manage complex systems as well as previous example of planning/leading implementation of WFM/GCC tools and systems. Demonstrated in depth knowledge/experience of WFM tools/solutions. · Proven experience in complex program management. · Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment. · Ability to work swiftly and successfully in a dynamic, ambiguous environment. · Ability to meet tight deadlines and prioritize workloads. · Experience with making large scale decisions for a network of sites. PREFERRED QUALIFICATIONS · Proven experience across the domain of Compliance, Risk Management preferred. · Proven working knowledge of Six Sigma tools and Lean techniques. · Some programming experience is a plus to automate tools whenever appropriate.

1 day ago

Supply Chain Senior Data Analyst

PepsicoCork

We are currently hiring a Supply Chain Senior Data Analyst to join our team based in EastGate, Cork on a permanent basis.We are the concentrate team in PepsiCo (PGCS) working across the Beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 17 locations across 11 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast-paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world.The supply chain team are the lynch pin of operations ensuring the careful coordination of concentrate ingredients and recipes. The team works with our global plants, bottlers and Distribution Centres to ensure flawless supply execution for PepsiCo. Would you like to work in a dynamic global environment connected in to 140 markets worldwide? If so we could take your talents to a whole new level. Role Summary: The purpose of this role is to gather, analyse and interpret complex data sets to develop actionable insights that will drive ongoing continuous improvement of supply chain processes and optimize results – supporting day-to day operations as well as key input to quarterly forecasting and annual operating plan development process. Primary Accountabilities: Deliver accurate and timely data analytics by leveraging external resources, stakeholder network (internal & external), implementing process enhancements. Establish and execute best-in-class practices / processes. Continuously improve techniques, method, and approach PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $64 billion in net revenue in 2018, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Convenient Foods and Beverages by Winning with Purpose. “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business. For more information, visit www.pepsico.com #LI-IRELAND Relocation Eligible: Not Applicable Job Type: Regular

1 day agoPermanent

Hairdressing Apprenticeship

Ger Hennessy Hair StudioKilworthcork

We have a position for a motivated junior apprentice. We are a busy award winning salon hoping to expand our team. Duties include shampooing,reception,sanitising and laundry We are an approved Solas Salon This is a full time position

1 day agoFull-timeApprenticeship

Road Freight Clerk

ExpeditorsTogher, Cork

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

1 day agoFull-time

Legal Secretary

Sinnott SolicitorsCork

Sinnott Solicitors are looking for an enthusiastic reliable and preferably experienced full time Legal Secretary/Receptionist for their Cork office which specialises in immigration and personal injuries law. If you wish to apply for this role please email a CV and cover letter to: una@sinnott.ie

1 day agoFull-time

Clinical Trial Start Up Associate

LilyCork

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. About us At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals. Today more than 900 are based at our Global Business Solutions centre in Little Island, Cork. There we boast a vibrant workforce made up of over 35 nationalities, speaking over 27 languages. Established in 2010 to gain efficiencies in Finance GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions. This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! The new Island Hall facility will extend our overall capacity where Lilly will continue to offer a premium workspace across both buildings. Our benefits package includes healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, Educational Assistance, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more. At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food. Job description The Trial Capabilities Team provides clinical trial capabilities in support of clinical development. The Clinical Trial Start Up Associate is accountable to ensure the investigator sites meet requirements to enrol study participants into clinical trials and support ongoing activities during site maintenance and closeout. The Associate is responsible for obtaining clinical trial authorizations and ethical approvals, execution of the budget and contract, and activities related to clinical finance, records management and site training. The Associate will ensure inspection readiness through a complete, accurate and readily available Trial Master File. Additional local responsibilities may be required as needed/appropriate for the local geography and/or to cover regional differences. Responsibilities Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

2 days ago

R&D Assistant Scientist

PepsicoCork

We are currently look for an R&D Assistant Scientist to join our R&D team on a fixed term basis. This role is a fixed term contract RD Assistant Scientist role within PepsiCo R&D West Europe F&V Team based in Little Island, Co. Cork. reporting to the RD Assoc Manager. This role is focused on delivering innovation and productivity initiatives for Pepsico Juice brands to meet its business objectives.We are the concentrate team in PepsiCo (PGCS) working across the Beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 16 locations across 9 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world. At PepsiCo, innovation takes centre stage. In a fast-moving consumer environment, our research and development capability is crucial to provide a fresh twist to our favourite brands as well as creating new healthy choices that we need to succeed in the market. Focusing our research and development on meeting the latest consumer needs - whether nutrition, refreshment or indulgence –will drive our growth both now and in the future. Do you share our passion for innovation? If so we could take your talents to a whole new level. The key accountabilities for this position include but are not limited to the following: Strives for high standards, seeks innovative solutions, drives continuous improvement of processes or methods and demonstrates a high degree of intellectual curiosityPepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo generated approximately $63 billion in net revenue in 2016, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. At the heart of PepsiCo is Performance with Purpose – our fundamental belief that the success of our company is inextricably linked to the sustainability of the world around. We believe that continuously improving the products we sell, operating responsibly to protect our planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders. For more information, visit www.pepsico.com. Relocation Eligible: Not Applicable Job Type: Pipeline

2 days ago

Supply Chain Coordinator

PepsicoLittle Island, Cork

We are currently hiring a Supply Chain Coordinator to join our team based in Little Island, Cork on a 6month fixed term contract. We are the concentrate team in PepsiCo (PGCS) working across the Beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 17 locations across 11 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast-paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world. The supply chain team are the lynch pin of operations ensuring the careful coordination of concentrate ingredients and recipes. The team works with our global plants, bottlers and Distribution Centres to ensure flawless supply execution for PepsiCo. Would you like to work in a dynamic global environment connected in to 140 markets worldwide? If so we could take your talents to a whole new level. Role Summary: This role will be part of the Central Data Team, who create and maintain functional data globally. In addition to data creation and governance, this role will also be responsible for data analysis and creating innovative, automated alternatives to existing manual processes. Primary Accountabilities: • Creation and maintenance of cross functional Master Data for new and existing products across PGCS plants • Implement new SAP tool (‘MDG’) for data creation ensuring no gaps on implementation • Drive root cause investigations and develop corrective actions as required • Data cleanse activity ensuring SAP in line with FSS before Release 3 MDG go-live. Identify anomalies in the data, root cause and investigate with stakeholders across the team including R&D and correct • Develop and maintain Team KPI’s for the Central Data Team • Support the team through the development of automated tools to support data creation and validation • Adhere to all PepsiCo Health & Safety requirements • Adhere to all GCS Standards External Position TitleSupply Chain Coordinator Qualifications/ Requirements: Essential Skills: - A proven ability to achieve deadline and balance priorities Excellent attention to detail and ‘right first time’ approach to work Advanced excel skills including macros. Logical with a track record of creating innovative solutions. Excellent communication skills with proven ability to communicate effectively across functions and to all levels of the business Team player / excellent interpersonal skills Ability to multitask and operate in a high paced environment Desired Skills: • SAP Experience • Process mapping • Proactive in managing priorities with proven high levels of attention to detail • Experience in a multi-national environment

2 days agoTemporary
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