Jobs in Cork
Sort by: relevance | dateTerritory Sales Manager, & Macroom
Job Title: : Territory Sales Manager - West Cork & Macroom Vacancy ID : 099728 Vacancy Type : Permanent Post Date : 28-Jan-2026 Close Date : 11-Feb-2026 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Territory Sales Manager, you will lead, coordinate, plan and control the delivery of sales objectives for the specified Territory in a regulatory compliant manner both personally and through your Field Based Sales Consultants and Branch Teams. The majority of your time will be spent `on the road covering a broad geographical territory of branches. You will be the `face of the organisation promoting services and products. You will identify and build significant relationships with targeted introducer segments, engage in promotional activities and new business opportunities to increase new customer acquisition. You will constantly seek ways to grow compliant sales and cross sales activity in line with targets and promote the benefits of our Omni-Channel model. A key part of this role will be assisting and developing your teams key strengths to optimise commercial delivery and develop succession planning. You will implement a culture of change and drive the success of the Banks strategy. You will hold primary responsibility for the positive result of the bi annual BRQ as well as developing non-Branch based customer meetings within each Territory. Responsibilities: This is a Permanent role, based in Clonkailty, Bandon, Skibbereen, & Macroom Branches (Onsite). Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Clinical Nurse Manager, Decision Unit, University Hospital
Details of Service Cork University Hospital (CUH) has approximately 800 beds and this will increase further to 1,000 beds on completion of the transfer of additional services to the CUH campus. CUH currently employs approximately 4,571 (WTE) staff of multiple professions and is the primary teaching hospital for the Faculty of Health and Science in University College Cork (UCC). UCC is the Academic partner of the South/South West Hospital Group. CUH has very strong relationships with each of the six schools within the Science Faculty of UCC and this is a key area for future development to maximise the opportunities for both the service and academia. CUH is a recommended Major Trauma Centre for the Republic of Ireland due to the wide range of specialties delivered by the hospital – including Neurosciences, Cardiac Services, Orthopaedics, General Surgery, Renal, Internal Medicine, Vascular, Ophthalmology, Urology, Plastic Surgery, Maxillary-Facial, Paediatrics, Intensive Care, Oncology, Haematology, Obstetrics, Gynaecology, Neonatology and Emergency Medicine. CUH is the tertiary referral centre for the HSE Southern area, and the supra regional area of Limerick, Clare, Tipperary, Waterford and Kilkenny. CUH therefore acts as a regional centre for secondary and tertiary care for the catchment population of approx. 550,000 served by the HSE Southern area and a supra-regional centre for a total a population of 1.2 million. Six Health Regions have been established within the HSE, on the basis of the geographical boundaries agreed by the Government in July 2019 and they will be operational from 2024. Each Health Region will be tasked with population specific planning resourcing and delivery of health and social care services for the needs of its unique population. This will result in improved accountability and governance in terms of finance and performance, while also bringing decision-making closer to the frontline. Health Regions will enable and empower staff to provide services that are: • Integrated, locally planned and delivered • Easier to access and navigate • Available closer to home Health Regions are geographically-based units with clearly defined populations. They align community and hospital services within specific areas. The HSE will retain a strong but leaner central organisation, with more service provision developed at a local level. The HSE South West health region will manage and deliver all public health and social care services in Cork and Kerry. HSE South West includes all hospital and community healthcare services in the region. This includes: • South / South West Hospital Group S/SWHG • Cork Kerry Community Healthcare CKCH • Midlands Louth Meath Community Health Organisation • Community Healthcare Organisation Dublin North City and County The Department of Population and Public Health is also now aligned with this health region Services in the South West health region: HSE Services working within this region include: • Acute Hospitals • Primary care services • Community services • Social care services • Health and social care professionals • Voluntary sector services South / South West Hospital Group and Cork Kerry Community Healthcare will become part of HSE South West health region from 3rd March 2025. Purpose of the Post The post of CNM 2 has a pivotal role in service planning, co-ordinating, and managing activity and resources within the clinical area. The main responsibilities are: quality assurance, resource management, staffing and staff development, practice development, facilitating communication and professional / clinical leadership. Clinical Decision Unit (CDU) The CDU provides short-term observation and treatment for patients who need more monitoring or testing that can be done in an emergency department, but do not require a long inpatient stay. The CDU can help to avoid unnecessary hospital admissions for patients who might otherwise be admitted. Patients are provided with care, treatment and support ensuring a holistic approach to their care. In general, patients require a short stay, but may be transferred to other wards for further management or specialist treatment if required. Emergency Department (ED) The Acute Floor currently comprises of the Emergency Department, Acute Medical Assessment Unit and Acute Medical Decision Unit. There is a strong focus on safe and compassionate care. The Emergency Department is managed operationally and professionally by the Assistant Directors of Nursing collaborating with the Clinical Nurse Manager 3 in conjunction with the Emergency Department Consultants. The management of the Department is overseen by the Clinical Operations Group (COG). There is a strong emphasis on multidisciplinary team work within the department and throughout the Acute Floor. Informal Enquiries We welcome enquiries about the role. Contact Siobhan Scanlon –Assistant Director of Nursing, siobhan.scanlon@hse.ie /0867872209 - for further information about the role Contact Tamara Broderick- People Resourcing, tamara.broderick@hse.ie – for enquiries relating to the recruitment process
Clinical Nurse Specialist, Frailty, University Hospitlal
Details of Service Cork University Hospital (CUH) has approximately 800 beds and this will increase further to 1,000 beds on completion of the transfer of additional services to the CUH campus. CUH currently employs approximately 4,571 (WTE) staff of multiple professions and is the primary teaching hospital for the Faculty of Health and Science in University College Cork (UCC). UCC is the Academic partner of the South/South West Hospital Group. CUH has very strong relationships with each of the six schools within the Science Faculty of UCC and this is a key area for future development to maximise the opportunities for both the service and academia. CUH is a recommended Major Trauma Centre for the Republic of Ireland due to the wide range of specialties delivered by the hospital – including Neurosciences, Cardiac Services, Orthopaedics, General Surgery, Renal, Internal Medicine, Vascular, Ophthalmology, Urology, Plastic Surgery, Maxillary-Facial, Paediatrics, Intensive Care, Oncology, Haematology, Obstetrics, Gynaecology, Neonatology and Emergency Medicine. CUH is the tertiary referral centre for the HSE Southern area, and the supra regional area of Limerick, Clare, Tipperary, Waterford and Kilkenny. CUH therefore acts as a regional centre for secondary and tertiary care for the catchment population of approx. 550,000 served by the HSE Southern area and a supra-regional centre for a total a population of 1.2 million. Six Health Regions have been established within the HSE, on the basis of the geographical boundaries agreed by the Government in July 2019 and they will be operational from 2024. Each Health Region will be tasked with population specific planning resourcing and delivery of health and social care services for the needs of its unique population. This will result in improved accountability and governance in terms of finance and performance, while also bringing decision-making closer to the frontline. Health Regions will enable and empower staff to provide services that are: • Integrated, locally planned and delivered • Easier to access and navigate • Available closer to home Health Regions are geographically-based units with clearly defined populations. They align community and hospital services within specific areas. The HSE will retain a strong but leaner central organisation, with more service provision developed at a local level. The HSE South West health region will manage and deliver all public health and social care services in Cork and Kerry. HSE South West includes all hospital and community healthcare services in the region. This includes: • South / South West Hospital Group S/SWHG • Cork Kerry Community Healthcare CKCH • Midlands Louth Meath Community Health Organisation • Community Healthcare Organisation Dublin North City and County The Department of Population and Public Health is also now aligned with this health region Services in the South West health region: HSE Services working within this region include: • Acute Hospitals • Primary care services • Community services • Social care services • Health and social care professionals • Voluntary sector services South / South West Hospital Group and Cork Kerry Community Healthcare will become part of HSE South West health region from 3rd March 2025 Purpose of the Post The CNS post holder will deliver care in line with the five core concepts of the role set out in the Framework for the Establishment of Clinical Nurse/Midwife Specialist Posts, 4th edition, National Council for the Professional Development of Nursing and Midwifery (NCNM) 2008. Caseload The CNS will focus initially on the following service user groups: · Frail older persons predominantly aged 75 years and older · Patients under 75 years who are indicated by the Variable Indicative of Placement (VIP) assessment to be of extreme frailness The concepts are: o Clinical Focus (Direct and Indirect Care) o Service user/client Advocacy o Education and Training o Audit and Research o Consultancy (including leadership in clinical practice) Frailty Team CUH Frailty is a health condition where multiple body systems lose their reserves, making an older adult more vulnerable to illness and a sudden decline in function after a minor insult. It is not an inevitable part of aging and can be identified and managed with appropriate interventions. The frailty team at Cork University Hospital (CUH) is called the Frailty Interdisciplinary Team (FIT) or Frailty Intervention Team. This multi-disciplinary team works in the Emergency Department (ED) to identify and manage older patients at risk of frailty, or those presenting with frailty, connecting them with appropriate care pathways, which can include hospital admission, discharge home with support, or referral to community services. National Clinical Programme for Older People Ireland is experiencing substantial growth in the older population. The number of people aged over 65 years increased by 14% between 2006 and 2011, 17% between 2011 and 2016, and a further 17% by 2021. The National Clinical Programme for Older People ‘Specialist Geriatric Services Model of Care’ highlights the need to change health care practices in response to the needs of the older population. This model of care recommends that older people should have access, if required, to the following services in secondary care: · Dedicated in-patient Specialist Geriatric Wards (SGW); · Specialist Geriatric Teams (SGT); · A Comprehensive Geriatric Assessment for all those identified as frail, at risk, older people to fully assess their individual needs and the range of services they require · Access to in-patient rehabilitation facilities · Ambulatory day hospital services · Improved links with community based services (residential care and home supports). The application of specialty focused knowledge and skills of the Clinical Nurse Specialist will provide for the care and on-going management of patients with conditions relating to frailty and old age. The post holder will be required to work as a key member of the Frailty Team in the hospital providing physical, psychological and emotional support to older people and their families/carers throughout their disease trajectory. They will act as a liaison between Services for Older People in Cork University Hospital, Primary Care, Community services and other agencies. The appointment of the CNS is an essential element in the provision of effective, high quality, seamless integrated care for frail older persons with complex health care needs with a multidimensional and multidisciplinary input for acutely ill frail older persons as they move through the acute sector and home again. Informal Enquiries We welcome enquiries about the role. Contact Siobhan Scanlon –Assistant Director of Nursing, Siobhan.scanlon@hse.ie /086 7872209 - for further information about the role Contact Tamara Broderick- People Resourcing, tamara.broderick@hse.ie – for enquiries relating to the recruitment process
Clerical Officer
The duties of the Clerical Officer involve clerical and administration tasks and may vary depending on the nature of work carried out by the employing business unit. The main duties and responsibilities of this role include: • General clerical duties – typing, filing, photocopying, inputting data, handling/dealing with correspondence, answering/making phone calls etc. • Processing, auditing, and examination of various documentation • Managing high volumes of data input and validation. • Front line communication with the public/customers (internal and external) e.g., responding to queries and providing information in a professional and courteous manner, in person, on the telephone and via e-mail. • Providing secretarial support for meetings and taking minutes when required SFPA VACANCIES: SEA-FISHERIES PROTECTION OFFICER SFPAJOBS.COM SFPA VACANCIES: CLERICAL OFFICER consciatalent.com/sfpa • Maintaining complete and accurate files and records, for example, by using the Authority’s data system or other filing systems that are in place • Providing reception cover e.g., operating the switchboard, answering, and directing calls, greeting visitors, logging post/cheques etc. • Supporting supervisors and colleagues as required • Working as part of a team to deliver high quality services • Completing routine accounts work • Complying with any duties that may be assigned from time to time by the Relevant Unit Head or Deputy/Assistant Head of Unit. Note This job specification is intended as a basic guide to the scope and responsibilities of the position. It is subject to ongoing review and will evolve in line with the constantly evolving practices and functions of the Authority’s work. Essential Requirements To be eligible to apply for this role, candidates must meet the following essential requirements prior to the closing date of the competition and clearly demonstrate in their application how they meet these criteria: • Qualifications: Hold a minimum of a Level 5 qualification on the National Framework of Qualifications (e.g., Leaving Certificate or equivalent). • Administrative/Clerical Experience: At least 2 years’ experience in an office-based or professional environment, managing day-to-day duties such as data entry, document formatting, meeting coordination, and filing, with strong attention to detail and accuracy. • Organisational Skills: Proven ability to manage multiple tasks, prioritise work, and meet deadlines in a fast-paced environment. • Technical Proficiency: Competent in Microsoft Office and other office software, with practical experience in: o Word: document creation, editing, and formatting o Excel: spreadsheets, basic formulas, filtering, and formatting o Outlook: email, calendar, and meeting management o PowerPoint: preparing presentations • Initiative and Teamwork: Ability to work independently and collaboratively within a team. • Communication Skills: Strong written and verbal communication, with excellent customer service skills. • Quality and Professionalism: Commitment to delivering high-quality work, with a willingness to learn and develop professionally. • Language Skills: Proficient in written and spoken English. Tenure: This is a permanent position. The appointee will be required to serve a 12-month probationary period. Location: This role will be based in our Head Office in Clonakilty, Co. Cork. Meetings may take place at locations around Ireland. When absent from home and place of employment on official duty, the appointee will be paid appropriate travelling expenses and subsistence allowances, subject to normal civil service regulations/public sector regulations. Blended Working: The Sea Fisheries Protection Authority is committed to embracing opportunities for remote and blended working, to build a more dynamic, agile and responsive Public Service, while sustaining strong standards of performance and high levels of productivity. As an employer, SFPA operates a blended working policy that facilitates access to remote working options having regard to work-life balance/integration, mental health, and the need for a safe and productive working environment. Availability and patterns of blended working will be based on business needs and the suitability of the role may be subject to change should the business needs dictate. Requests for blended working arrangements will be considered on a case-by case basis. Hours of attendance: Hours of attendance will be fixed from time to time but will amount to not less than 41 hours 15 minutes gross per week or 35 hours net per week. The appointee will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties subject to the limits set down in the working time regulations. Rest Periods: The terms of the Organisation of Working Time Act, 1997 will apply to this appointment. Annual Leave: In addition to the standard public holidays, the annual leave for this position is minimum 22 days per annum, rising to 23 after 5 years, 24 after 10 years, 25 after 12 years, and 26 after 14 years service in the grade. Sick Leave: Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis during probation, in accordance with the provisions of the sick leave circulars. Salary: €596.11 - €928.12 per week
General Operator
In this role you will maintain organisational standards and ensure smooth operation of the machine/production line. As a General Operator, you will perform regular quality and production checks, recording results as required. In this role you will be responsible for meeting production targets, ensuring that the correct quantities are produced as per plan and performing regular quality and production checks, while recording results as required. Woking at Ferrero Cork as a General Operator, your role will focus on maintaining housekeeping and hygiene standards within your work area and supporting waste management processes and sustainability initiatives. Additionally, you will demonstrate a competent understanding of the production process and support the changeover process, ensuring all materials from previous production runs are cleared. Ensuring the promotion of safety awareness and responsibility across the team and work area will be an important part of your role. The General Operator will play an important role assisting the training and onboarding of new employees. Finally, you will complete all duties meticulously and in accordance with company standards while ensuring that all relevant documentation is completed in collaboration with Section Leaders/Management and any accidents or incidents are reported to the Section Leader or Manager promptly. This role could be a great fit for you if you’re a team player who enjoys supporting others and working collaboratively. You’ll bring enthusiasm to learn new skills, flexibility to adapt to different tasks, and the reliability to keep things running smoothly. We’re looking for people who can balance variety with focus – enjoying the fast pace while maintaining concentration on repetitive tasks when needed. An eye for detail, good timekeeping, and a positive “can-do” attitude are all key.
Administrator
Company Description Xeinadin was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It is our people who help drive our business forward, and we offer them future-focused career opportunities whilst supporting the individual specialisms. Our regional offices of over 3200 colleagues operate in collaboration across the Group, combining collective expertise to maximise our people’s potential. As part of one Xeinadin, our colleagues are able to draw on expertise and support from across our UK, Ireland and central teams, as well as benefitting from being a part of their local communities. Description We are seeking a Part-time Administrator or Assistant to join our Tax team in Cork, and support our Lead Partner, the role will suit an administrator seeking to work a 4 days week who is keen to develop a career in a growing advisory firm. Key Responsibilities All administration in relation to onboarding new clients for our central Tax team including issuing of letters of engagement. Preparing and issuing fees and invoicing clients for the Tax team. Co-ordinating team meetings and administration work for the Cork and Xeinadin Tax Ireland Teams. Maintaining and updating information on systems and follow up for information where required. Preparing PowerPoint presentations and providing administrative support to the Tax Partner & Tax Director and wider Tax team. Debtor follow up and all WIP related work, provisions, fee breakdown. Keeping track of leads and updating leads on the new business register. Key Requirements Strong administrative background ideally in an advisory firm or professional environment with experience in invoicing and WIP reports. Additional Requirements N/A Model Hybrid Salary Competitive Benefits • Company Pension Scheme • 25 days of annual leave + bank holidays • Additional annual leave days from certain levels of seniority • Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum • Business closure over Christmas* • Life Assurance x4 annual salary • Enhanced family leave policies • Enhanced Company Sick Pay • Employee Assistance Programme – 24/7 support, free and confidential • Corporate Discounts Platform Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as: • PMI single or family • Critical Illness Cover • Cash plan • Cycle to work • Eye care • Dental *subject to exceptions and business needs
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Clinical Nurse Manager
Details of Service Cork University Hospital (CUH) has approximately 800 beds and this will increase further to 1,000 beds on completion of the transfer of additional services to the CUH campus. CUH currently employs approximately 4,571 (WTE) staff of multiple professions and is the primary teaching hospital for the Faculty of Health and Science in University College Cork (UCC). UCC is the Academic partner of the South/South West Hospital Group. CUH has very strong relationships with each of the six schools within the Science Faculty of UCC and this is a key area for future development to maximise the opportunities for both the service and academia. CUH is a recommended Major Trauma Centre for the Republic of Ireland due to the wide range of specialties delivered by the hospital – including Neurosciences, Cardiac Services, Orthopaedics, General Surgery, Renal, Internal Medicine, Vascular, Ophthalmology, Urology, Plastic Surgery, Maxillary-Facial, Paediatrics, Intensive Care, Oncology, Haematology, Obstetrics, Gynaecology, Neonatology and Emergency Medicine. CUH is the tertiary referral centre for the HSE Southern area, and the supra regional area of Limerick, Clare, Tipperary, Waterford and Kilkenny. CUH therefore acts as a regional centre for secondary and tertiary care for the catchment population of approx. 550,000 served by the HSE Southern area and a supra-regional centre for a total a population of 1.2 million. Six Health Regions have been established within the HSE, on the basis of the geographical boundaries agreed by the Government in July 2019 and they will be operational from 2024. Each Health Region will be tasked with population specific planning resourcing and delivery of health and social care services for the needs of its unique population. This will result in improved accountability and governance in terms of finance and performance, while also bringing decision-making closer to the frontline. Health Regions will enable and empower staff to provide services that are: • Integrated, locally planned and delivered • Easier to access and navigate • Available closer to home Health Regions are geographically-based units with clearly defined populations. They align community and hospital services within specific areas. The HSE will retain a strong but leaner central organisation, with more service provision developed at a local level. The HSE South West health region will manage and deliver all public health and social care services in Cork and Kerry. HSE South West includes all hospital and community healthcare services in the region. This includes: • South / South West Hospital Group S/SWHG • Cork Kerry Community Healthcare CKCH • Midlands Louth Meath Community Health Organisation • Community Healthcare Organisation Dublin North City and County The Department of Population and Public Health is also now aligned with this health region Services in the South West health region: HSE Services working within this region include: • Acute Hospitals • Primary care services • Community services • Social care services • Health and social care professionals • Voluntary sector services South / South West Hospital Group and Cork Kerry Community Healthcare will become part of HSE South West health region from 3rd March 2025 and the transition to the new structures will be taking place throughout 2025. Purpose of the Post To be responsible for the management, care, and treatment of service users, to ensure that the optimum standard of care is provided within the designated area(s) of responsibility. The primary role of the Clinical Nurse Manager 1 (CNM 1) will be one of clinical and professional leadership and development in the nursing team, including the development of nursing staff by means of in-service training, orientation of new staff and arranging for clinical experience and supervision of student nurses where this is appropriate. Dunmanway Day Unit CUH is one of nine designated cancer centres of the HSE National Cancer Control Programme (NCCP). We provide cancer services predominantly to people who live in the counties of Cork, Kerry, South Tipperary, West Waterford and South East Limerick. Our cancer services include Rapid Access Clinics for Breast, Lung, Prostate and Colorectal services, surgical cancer treatments, Medical Oncology, Radiation Oncology and Haematology Oncology consultation, chemotherapy and radiotherapy treatments, palliative care and psycho-oncology services. As one of the regional cancer centres, Dunmanway Day Unit co-ordinates care of oncology/haematology patients receiving systemic anti-cancer treatment including combined modality regimes, immunotherapy , pre and post-transplant, oncology/haematology/radiotherapy trials. Informal Enquiries We welcome enquiries about the role. Contact Ms Jane Shanahan– Assistant Director of Nursing, Jane.shanahan@hse.ie 087 3841436 - for further information about the role Contact Tamara Broderick- Recruitment Function, tamara.broderick@hse.ie – for enquiries relating to the recruitment process
EMEA Product Compliance And Regulatory Lead
EMEA Product Compliance and Regulatory Lead Our Regulatory Engineering team thrives on the challenge of operating in a complex global environment. We ensure product compliance to global regulatory, market and customer requirements in all our target regions. We work across segments and functions to integrate policy relating to emissions, safety and the environment into products and solutions. As we align regulatory standards with our strategic plans, we work closely with regulatory bodies, as well as with industry and customer groups. Join us to do the best work of your career and make a profound impact as a Technical Strategy lead on our Regulatory Engineering Team in EMEA. What you’ll achieve As a Technical Strategy lead of Regulatory Engineering in EMEA you will be responsible for monitoring and influencing regulations and standards critical to Dell's CSG and ISG portfolio being designed to access all EMEA markets. Dell's commitment to meeting or exceeding the requirements of every market we serve will be directly impacted by this role. You will: Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 6th Feb 2026 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. Job ID: R278963
Relief Receptionist/Admin Support
Overall Purpose of the Post: The post-holder will provide front of house reception duties and a wide range of general administration supports to the service as required. Duties – Reception: • Front of house reception duties in Cork Children’s services providing a courteous greeting and a professional service to all staff, visitors and service users on-site and through telephone interaction. • Provide a discreet and confidential service at all times to all service users and visitors. • Provide an efficient call management service. • Management of the visitor sign-in/sign-out processes. • Provide an efficient, professional and speedy sign-in/sign-out experience for all service users and visitors. • Processing of all incoming and outgoing postal mail in line with mail management processes. • Bringing registered mail to local post office for processing. • Processing of all incoming and outgoing deliveries in line with established processes. • Liaising as required with courier companies and staff. • Maintaining and updating reception logs and staff lists. • Ensure the reception area and atrium is kept tidy and clutter-free at all times. • General reception related and other administrative tasks. • Notify line manager of any accident, incident, or potential incidents in the reception area. • Participate in meetings, staff training and development and performance reviews as required. • Other ad-hoc administrative duties as required in line with service needs. Communication: Ensure that good, clear and respectful communications and relationships are developed and maintained with all visitors to the centre and with all telephone interactions. Training and Development: To participate in training programs as identified. Health & Safety: • Support the promotion of health and safety and risk management across the service ensuring compliance to all Health & Safety policies and procedures. • Participate in accurate and timely health and safety reporting as required. • Participate in local health and safety initiatives and training as required. • Ensure that effective safety procedures are in place in the execution of the duties of the post to comply not only with the Health, Safety and Welfare at Work Act but also with Enable Ireland’s policies and procedures. Quality Assurance: • Adhere to requirements in relation to the collection of data in accordance with agreed procedures and as required by Enable Ireland. • Work in accordance with Enable Ireland policies and procedures and promote adherence to same across the service. • Contribute to the ongoing development and implementation of Enable Ireland’s quality assurance initiatives and departmental standards. To minimise exposure to breaches of GDPR, strict compliance is required in the course of carrying out the duties of this job and working with others. This will include but is not limited to compliance with Enable Ireland’s suite of GDPR Policies & Procedures, attending all GDPR Training sessions and ensuring personal responsibility for implementing safeguards and measures as directed. This job role document is not intended to be an exhaustive list of duties and responsibilities may be reviewed from time to time by the Director of Services/Administration Manager or designate to reflect the needs of the service and will evolve as new legislation and service arrangements come into place. Terms & Conditions Responsible to: Administration Manager or delegate. Probation: A probationary period of 6 months applies, wherein three probationary meetings will take place to review your performance and suitability for appointment. The company reserves the right to extend the probationary period on an exceptional basis if it is deemed that the extension would be in your interest. In any case, this will not exceed a period of 9 months. The probationary period may also be extended to facilitate statutory leave. Salary: The current salary scale for this post is €27,821 to €45,090 LSI pro rata per annum. This pay scale is subject to increases in 2025 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations. Annual leave: Annual leave entitlement is 10.7% of hours worked. Pension scheme: Enable Ireland operates a contributory pension scheme which all staff may join on earlier of 1st July or 1st January following start date. Medical: The successful candidate will be required to undergo a medical assessment. Garda Clearance / Police Clearance: These will be required for all prospective staff who undertake relevant work or activities relating to children or vulnerable persons. Sick Pay: All periods of sickness exceeding two days must be medically certified. Weekly medical certificates are required thereafter. The Company reserves the right to have you examined by its own Doctor after 3 months continuous sick leave. Upon completion of 6 months continuous service with the Company sick pay will be as follows: Full pay less social welfare for the first 13 weeks of sickness in any 12 month rolling period and half pay less social welfare for a further (13) weeks of sickness absence in the same 12 month rolling period. Redeployment: In exceptional circumstances the organisation reserves the right to redeploy you to an alternative role that is suitable to your skills and experience. Qualifications and Experience • Leaving certificate or equivalent standard of education. • A minimum of 1 years’ reception/front of house experience. • Fluent in both spoken and written English. Organisational and Professional Knowledge • Broad Knowledge of Enable Ireland and its’ work. • Knowledge of the ethos, values and model of working within Enable Ireland. • Knowledge of a hospital/clinical/medical/disability environment. • Good knowledge of relevant legislation e.g FOI, GDPR etc. • Experience using database systems. • Experience in using phone systems with excellent phone manner. • Demonstrate the ability to multitask and coordinate tasks.
