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Sort by: relevance | dateComplaints, Case Management and High Profile Escalations Coordinator
Grade and Salary Grade F (€40,438 -€60,657)* We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. The Customer Service team will be accountable for managing and providing efficient and optimal customer service via a range of channels. This includes development and management of differentiated customer channels through which customers can engage with Uisce Éireann, providing contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers. Reporting to the Complaints, Case Management and High Profile Escalations Lead, the Complaints, Case Management and High Profile Escalations Coordinator will support the management of aspects of customer service for UÉ including customer case management, complaints management and customer administration. Main Duties and Responsibilities: • Support the implementation of KPIs to ensure quality and consistent performance of the Customer service team (e.g., complaints resolution target of >80%) • Support the team track performance levels regarding all Escalations, Complaints, FOI and HP Complaints for non-domestic and domestic customers • Support the management of the end-to-end customer complaints capability within Uisce Éireann, including the processes around complaint classification and escalation • Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores • Support the management of the Customer Experience team to monitor and analyse customer satisfaction through available escalation/complaint tools and survey results, identify operational improvement opportunities, create business case recommendations and implement approved changes proactively and regularly • Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues. • Handle escalated customer enquiries and complaints, ensuring timely and satisfactory resolutions • Participate in rollout of new/refined processes and training material • Support the delivery of CRU and other regulatory requirements in relation to complaints, escalations and FOI. • Support the management contact quality programme and conduct regular voice of the customer sessions with front line advisors • Participate in the customer service industry network to understand emerging initiatives, benchmark performance where applicable and position Uisce Éireann as a customer service reference point within the Irish utility groupSupport the on call rota if required. General Duties and Responsibilities • Collaboration with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Other duties as required. Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable and or relevant experience • Min 1 year relevant Experience in a similar role in the water, utilities or similar industries is desirable • Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team • Proven effective time management skills with the ability to prioritise and remain focused • Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others • Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner • Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook • Ability to set up ongoing processes and procedures to collect and review information • Proven experience in demonstrating respect and professionalism in work and complying with organisational policies • Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary • Proactively identifying new areas of learning and using newly gained knowledge and skills on the job • Track record in completing tasks with guidance to support customers and/or communities • Striving for quality and ensuring consistent high standards of work • Experience in following safety rules, contributing to a safe working environment CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Workflow Support and Development Supervisor
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Workflow Functional Area is responsible for the management and monitoring of all outdoor work through the full work order lifecycle from planning to closure. This includes overseeing the initiation, dispatch and progression of work orders, processing of service requests, allocating adequate resources, identification of bundling opportunities, identification of work pre-requisites, creation of work orders to be progressed and dispatched to the field, the management of the logistics and stores to enable effective and efficient inventory control, Outage notification & processing and complaint resolution. Reporting to the Workflow Support Services Lead, the Workflow Support & Development Supervisor willbe responsible for managing a team that will closely work with counterparts from Uisce Éireann, Water Service Area and 3rd parties supporting the delivery of all business development and change initiatives impacting Workflow and the wider Asset Operations function. Main Duties and Responsibilities: Grade and Salary E) €49,252 - €73,877 CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Healthcare Records Coordinator
Grade V HealthCare Records Coordinator Job Specification & Terms and Conditions Job Title and Grade Grade V HealthCare Records Coordinator Ospidéal Cholm Cille, Bóthar Bhré, Baile Uí Lachnáin, Co. Bhaile Átha Cliath D18 V9K1 St. Columcille's Hospital, Bray Road, Loughlinstown, Co. Dublin D18 V9K1 (Grade Code 0566) Remuneration The salary scale for the post is: (01/08/2025) €51,718 €53,265 €54,843 €56,456 €58,078 €59,969 €61,866 LSIs Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Campaign Reference SCH /100/2025 Closing Date Monday 8th December 2025 @17:00 HRS ( CV’s not accepted please upload application form) Proposed Interview Date (s) Interviews will be held as soon as possible after the closing date. Candidates will normally be given at least one week’s notice of interview. The timescale may be reduced in exceptional circumstances. Taking up Appointment A start date will be indicated at job offer stage. Location of Post Initial Assignment will be to the Healthcare Records in St. Columcille’s Hospital, Loughlinstown. The successful candidate may be required to work in any service area within the vicinity as the need arises. There is currently one whole-time Permanent vacancy available in the Consumer Affairs Department . (There is no overtime or allowances associated with this post). A panel may be formed as a result of this campaign for this role from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries Maria Mellsop, Administration and Consumer Affairs Manager email: Maria.mellsop@hse.ie Details of Service St. Columcille’s Hospital is located on the border of County Wicklow. It is a model 2 hospital and is aligning itself to the Sláintecare vision. It has 117 inpatient beds and provides a range of services to a diverse population covering South County Dublin and County Wicklow. St. Columcille’s Hospital is committed to providing a quality, patient focused service in a way that meets all patient needs in an equitable, efficient and safe manner. We acknowledge the contribution of each member of staff and aim to encourage and support them in their on-going professional development. Services include a 7/7 Local Injury Unit, 7/7 Medical Assessment Unit, 113 medical inpatient beds incorporating Stroke & Ortho Rehab Units, Endoscopy, a 5/7 Day Surgery Unit, an Outpatient Department, Radiology and various diagnostic services for local GPs. St. Columcille’s Hospital acts as a hub and spoke model for integrated care. Located in St. Columcille’s Hospital is the National Centre for all obesity management and the National Gender Service. The Obesity Management Service in St Columcille’s and St Vincent’s University Hospitals (SCH/SVUH), is a National Referral Centre for Bariatric Surgery. SCH/SVUH obesity management service has an established pathway of care for patients with obesity, with an experienced multi-disciplinary team (MDT) of dietitians, physiotherapists, occupational therapists, psychologists, clinical nurse manager, bariatric physicians and surgeons, supported by an administrative team. The Level 3 service receives approximately 2000 referrals per year and referrals are triaged according to complexity of obesity. The bariatric surgery arm (Level 4) of the service includes MDT pre-operative assessment and post-operative support in SCH, and surgical procedures performed in SVUH and St Michaels Hospital (SMH). Background / National Context Obesity is a complex, chronic multi-factorial disease, with over 200 possible complications affecting many organs and systems. The Model of Care (MoC) for the Management of Overweight and Obesity in Ireland was published in 2021, and sets out how the healthcare for children, young people and adults living with overweight and obesity in Ireland should be organised and resourced now and in the future. In all health and social care settings, staff will be trained to deliver holistic weight management interventions appropriate to that setting. Free staff car parking facilities on-site. Reporting Relationship Reports to the Administration & Consumer Affairs Manager, or other nominated manager. Key Working Relationships The Grade V will work closely with the Administration & Consumer Affairs Manager or other nominated Senior manager and in addition to assisting with the management of the administrative office, the post holder will engage with: · Significant experience of working in a busy office environment managing competing demands and multiple concurrent pieces of work · Experience of working with internal and external stakeholders. · Experience of professional writing and creation of documents such as standard operating procedures (SOP), reports, etc. · Experience line managing staff desirable but not necessary · Proficient in Microsoft Office suite including Excel, PowerPoint & Word. · Proficient in MS Teams. Including the scheduling & conferencing facilities function. Other requirements specific to the post · Experience working in Health Care is essential for the role and be proficient in Microsoft Office suite including Excel, PowerPoint & Word. · Experience managing patient/client health records at departmental or organisational level · Experience of managing staff · This post may involve travel from time to time to effectively carry out assigned duties. Access to appropriate transport to fulfil the requirements of the role. Skills, competencies and/or knowledge Professional Knowledge & Experience For example: · Demonstrates knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria and post specific requirements of the role. · Maximise the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc. · Demonstrate the ability to work in line with relevant policies and procedures. · Demonstrate commitment to developing own professional knowledge and expertise. · An understanding of the administration access, FOI and GDPR legislation and principles · An understanding of medicolegal environment associated with healthcare records management Planning and Managing Resources For example: · Demonstrate the ability to effectively plan and manage own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met. · The ability to manage deadlines and effectively handle multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. · Maintains an awareness of value for money. Commitment to a Quality Service For example: · Demonstrate an awareness and appreciation of the service user and a strong commitment to providing a quality service. · Embraces and promotes the change agenda; demonstrates flexibility and initiative including the ability to adapt to and implement change. · Supports team through service improvement / change processes. Evaluating Information, Problem Solving & Decision Making For example: · Demonstrate numeracy skills, an ability to analyse and evaluate information and make effective decisions. Recognises when it is appropriate to refer decisions to a higher level of management. · Demonstrate initiative in the resolution of issues arising / problem solving and proactively develop new proposals and recommend solutions. · Makes decisions and solves problems in a timely manner before they accumulate. Team working For example: · Demonstrate the ability to work on own initiative as well as part of a team, promoting a positive team spirit. · Demonstrate leadership potential, the ability to manage the performance of others and support staff development. · Works as part of the team to establish a shared sense of purpose and unity. Communications & Interpersonal Skills For example: · Demonstrate excellent communication and interpersonal skills including the ability to present (verbal & written) information in a clear and concise manner. · Demonstrate the ability to influence people and events and the ability to build and maintain relationships with a variety of stakeholders. · Treats others with dignity and respect. Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long term health condition. For further information on the HSE commitment to Diversity, Equality and Inclusion, please visit the Diversity, Equality and Inclusion web page at https://www.hse.ie/eng/staff/resources/diversity/ Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The CPSA is responsible for establishing the principles that should be followed when making an appointment. These are set out in the CPSA Code of Practice. The Code outlines the standards that should be adhered to at each stage of the selection process and sets out the review and appeal mechanisms open to candidates should they be unhappy with a selection process. The CPSA Code of Practice can be accessed via https://www.cpsa.ie/ . The reform programme outlined for the Health Services may impact on this role and as structures change the job specification may be reviewed. This job specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Permanent Grade V HealthCare Records Coordinator Terms and Conditions of Employment Tenure The current vacancy is a Permanent contract and whole time. The post is pensionable. (There is no overtime or allowances associated with this post)A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The salary scale for the post is: (01/08/2025) €51,718 €53,265 €54,843 €56,456 €58,078 €59,969 6€1,866 LSIs Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th, 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016). Annual Leave The annual leave associated with the post will be confirmed at contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004 Age The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants. Public Servants not affected by this legislation: Public servants joining the public service or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Public servants, joining the public service or re-joining the public service after a 26 week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70. Probation Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. Protection of Children Guidance and Legislation The welfare and protection of children is the responsibility of all HSE staff. You must be aware of and understand your specific responsibilities under the Children First Act 2015, the Protections for Persons Reporting Child Abuse Act 1998 in accordance with Section 2, Children First National Guidance and other relevant child safeguarding legislation and policies. Some staff have additional responsibilities such as Line Managers, Designated Officers and Mandated Persons. You should check if you are a Designated Officer and / or a Mandated Person and be familiar with the related roles and legal responsibilities. For further information, guidance and resources please visit: HSE Children First webpage . Confidentiality In the course of your employment, you may have access to, or hear information concerning, the medical or personal affairs of patients and/or staff, or other health service business. Such records and information are strictly confidential and, unless acting on the instructions of an authorised officer, on no account must information concerning staff, patients or other health service business be divulged or discussed except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be left in safe custody when no longer required. Please note the Following Conditions · Employee must attend fire lectures and drills periodically and must observe fire orders. · All accidents with the department must be reported immediately in line with the Safety, Health and Welfare at Work Act, 1989, and all staff must comply with all safety regulations. · In line with the Public Health (Tobacco) Acts 2002 & 2004, smoking within buildings of the Health Service Executive is not permitted. The Health Service Executive is not responsible for the loss or theft of personal belongings. Infection Control Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: · Developing a SSSS for the department/service[1], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. · Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. · Consulting and communicating with staff and safety representatives on OSH matters. · Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. · Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[2]. · Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. · Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS Pre-Employment Health Assessment What to expect following the interview stage: Prior to commencing in this role a person will be required to complete a form declaring their health status which is reviewed by the hospital’s Occupational Health Service and if required undergo a medical assessment with this department. Any person employed must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Validation of Qualifications & Experience Any credit given to a candidate at interview, in respect of claims to qualifications, training and experience is provisional and is subject to verification. The recommendation of the interview board is liable to revision if the claimed qualification, training or experience is not proven. References Three written references, one of which must be your current line manager, will be sought. The employer also reserves the right to determine the merit, appropriateness and relevance of such references and referees. You will be contacted to give names and contact details of referees. Garda Vetting Garda vetting is role dependent and may be carried out if the nature of the role constitutes “relevant work or activities relating to children” and “relevant work or activities relating to vulnerable persons” within the meaning of the National Vetting Bureau (Children and Vulnerable Persons) Act 2012. An employee will not take up employment until the Garda Vetting process has been completed and the hospital is satisfied that such an appointment does not pose a risk to clients, service users and employees. You will be contacted post interview to complete a form, provide ID and engagement in the online Garda Vetting process. [1] [2]
Registered Advanced Nurse Practitioner / Candidate Diabetes
Job Title and Grade Code Registered Advanced Nurse Practitioner (RANP) /candidate Advanced Nurse Practitioner Diabetic services. Grade Codes: 2267 / 2272 Campaign Reference SCH/098/2025 Closing Date Wednesday 15th December 2025 @ 17:00Hrs Proposed Interview Date (s) It is proposed to hold interview for this post as soon as possible after the closing date of the campaign. In this regard, candidates may receive short notice of interview date. Taking up Appointment A start date will be indicated at job offer stage. Location of Post Endocrine Department, St. Columcille’s Hospital, Loughlinstown, Co. Dublin. There is currently one permanent whole-time vacancy as an Advanced Nurse Practitioner (RANP) in Diabetes, available in the Endocrine Department, at St Columcille’s Hospital (SCH), Loughlinstown, Co. Dublin. A panel may be created from this campaign for SCH from which current and future, permanent and specified purpose vacancies of full time or part time duration may be filled. Informal Enquiries Clement Anburaj Director of Nursing, St. Columcille’s Hospital, Loughlinstown, Co. Dublin. Phone : 01 211 5014 Email : clement.anburaj @hse.ie Details of Service Located on the border of Wicklow St. Columcille’s Hospital (SCH) Loughlinstown, provides a range of services to a diverse population covering South County Dublin and County Wicklow. SCH is a Model 2 hospital with 117 inpatient Beds, 3 Medical Observation Beds, 8 Day Beds, 9 Beds in MAU (Medical Assessment Unit) and 6 in the IU (Injuries Unit). These services include a Cardiac Rehabilitation Unit, Injury Unit, Medical Assessment Unit, acute medical in-patient services, Day Surgery, Diabetic Care, Outpatient care and Diagnostic Services. St. Columcille’s Hospital has a National Speciality in Obesity and Gender management and is a referral centre for bariatric surgery. Specific to the Diabetic Services The Diabetes Service in St Columcille’s Hospital (SCH) is a tertiary referral service for Type 1 (T1DM) and complicated Type 2 diabetes (T2DM) that cannot be managed in the community. The service has 4963 registered patients - 672 of which have T1DM with 371 of those using intensive insulin approaches. We provide advanced diabetes interventions in keeping with those seen in many but not all Level IV hospital units. Patient empowerment through education, active questioning and enhanced support is central to our approach. The team at SCH has a very close working relationship with community and primary care colleagues. The diabetes service is delivered principally via outpatient clinics but also provides inpatient monitoring for all patients admitted with diabetes. The service is delivered using an MDT approach composed of many disciplines which include, nursing, medical, clinical nutrition, and podiatry. Nurse led clinics take place daily for follow up of acute problems and assisting with behavioural changes in clients struggling with their diabetes. Reporting Relationship The post holder will report to: Clinically: Endocrine Consultants and professionally to : Knowledge ● Knowledge of nursing guidelines, policies, procedures, and protocols, applicable to Diabetic nursing ● Detailed understanding of the application of Scope of Nursing Practice Framework ● Advanced knowledge of current nursing research issues related to Diabetic nursing ● Experience of clinical audit and standard setting Post Specific Requirements, additional qualifications and or experience required. The following service specific requirements, additional qualifications and /or experience are offered for consideration in developing the role for a specific scope of practice within a post or within a specific location. ● Be a registered nurse prescriber or agree to undertake, within an agreed timeframe, the Nurse Prescribing of Medicinal Products Certificate. ● Have undertaken or agree to undertake, within an agreed timeframe, the Nurse Prescribing of Ionising Radiation Certificate. Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out based on information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that you think about your experience considering those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity, and fairness might be applied on a principal basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”. Codes of practice are published by the CPSA and are available on https://www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on https://www.cpsa.ie/ . The reform programme outlined for the Health Services may impact on this role and as structures change the Job Specification may be reviewed. This Job Specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Registered Advanced Nurse Practitioner (RANP) or Candidate Advanced Nurse Practitioner (cANP), Diabetic Services, Terms and Conditions of Employment Tenure The appointment is whole-time and Candidate ANP is required to have progressed to being eligible to be a Registered ANP with the NMBI within 3 years of commencement of the post. Given the developmental nature of this service the successful advanced nurse practitioner candidate will be required to adhere to the terms as set out below which are specific to this appointment. In line with requirements and standards set out by NMBI (2017) Advanced Practice (Nursing) Standards and Requirements the successful candidate will be required to engage in a process of self-development and structured education and clinical supervision specific to (area of practice to be inserted) in order to develop advanced clinical nursing knowledge and critical thinking skills to gain competence necessary to independently provide efficient, effective, safe patient care to a specific caseload which has been previously agreed. The Candidate Advanced Nurse Practitioner is expected to demonstrate the core and specific competencies deemed necessary to manage the scope of practice and must undertake formal competency assessment to an agreed standard in order to progress towards submission of a personal portfolio to The Nursing and Midwifery Board of Ireland for registration as a Registered Advanced Nurse Practitioner The timeframe for submission of the individual portfolio will be agreed with the Director of Nursing and relevant clinical lead to progress the development of an ANP service in breast cancer and facilitate the strategic development of future ANP candidates and additional patient services. As a new RANP service is being developed the Candidate Advanced Nurse Practitioner, under the direction of the Health Care Provider’s Advanced Practice Stakeholder Governance Group is expected to enable the individual nurse to meet the NMBI Criteria for Registration as an Advanced Nurse Practitioner as set out in Advanced Practice (Nursing) Standards and Requirements (NMBI, 2017). Develop the job description and supporting documentation in line with Bord Altranais agus Cnáimhseachais na hÉireann Advanced Practice (Nursing) Standards and Requirements (NMBI 2017). On successful completion of the above requirements and on acquiring registration with NMBI as an RANP the candidate will be appointed as an RANP in a permanent capacity. Failure to successfully achieve essential milestones (outlined above) within an agreed timeframe will result in termination of the ANP career pathway and return to a previously held substantive post OR re-deployment within the organisation. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act 2004. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The Salary Scale for cANP (as at 01/08/2025) is: €70,725 72,124 75,662 77,054 78,454 79,872 The salary scale for RANP (as at 01/08/2025) is: € 71,408 72,792 74,125 78,221 79,511 81,009 82,410 83,801 88,12 Candidates who are successful at interview and subsequently meet the necessary registration requirements with NMBI will automatically be appointed into the approved post of RANP. New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. Annual Leave The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st of January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004 Age The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants. * Public Servants not affected by this legislation: Public servants joining the public service or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Public servants, joining the public service or re-joining the public service after a 26-week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70. Probation Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. Protection for Persons Reporting Child Abuse Act 1998 As this post is one of those designated under the Protection for Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act. You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. Mandated Person Children First Act 2015 As a mandated person under the Children First Act 2015 you will have a legal obligation: • To report child protection concerns at or above a defined threshold to TUSLA. • To assist Tusla, if requested, in assessing a concern which has been the subject of a mandated report. You will remain a mandated person for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. Infection Control Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named, and roles and responsibilities detailed in the relevant Site-Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the department/service[1], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[2]. • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. Ethics in Public Office 1995 and 2001 Positions remunerated at or above the minimum point of the Grade VIII salary scale (€69,676 as at 01.10.2020) are designated positions under Section 18 of the Ethics in Public Office Act 1995. Any person appointed to a designated position must comply with the requirements of the Ethics in Public Office Acts 1995 and 2001 as outlined below: A) In accordance with Section 18 of the Ethics in Public Office Act 1995, a person holding such a post is required to prepare and furnish an annual statement of any interests which could materially influence the performance of the official functions of the post. This annual statement of interest should be submitted to the Chief Executive Officer not later than 31st January in the following year. B) In addition to the annual statement, a person holding such a post is required, whenever they are performing a function as an employee of the HSE and have actual knowledge, or a connected person, has a material interest in a matter to which the function relates, provide at the time a statement of the facts of that interest. A person holding such a post should provide such statement to the Chief Executive Officer. The function in question cannot be performed unless there are compelling reasons to do so and, if this is the case, those compelling reasons must be stated in writing and must be provided to the Chief Executive Officer. C) A person holding such a post is required under the Ethics in Public Office Acts 1995 and 2001 to act in accordance with any guidelines or advice published or given by the Standards in Public Office Commission. Guidelines for public servants on compliance with the provisions of the Ethics in Public Office Acts 1995 and 2001 are available on the Standards Commission’s website https://www.sipo.ie/ . [1] A template SSSS and guidelines are available on the National Health and Safety Function, here: https://www.hse.ie/eng/staff/safetywellbeing/about%20us/ 2 See link on health and safety web-pages to latest Incident Management Policy
Clinical Trials PK Laboratory Technician, Start
Recent years have seen astonishing and rapid advances in the understanding and treatment of cancer. Technological innovations have resulted in more rational drug design, bringing hope of better treatments to patients who have been diagnosed with advanced cancer but who may have stopped benefitting from traditional treatments such as chemotherapy. For Irish patients it is difficult however to gain access to the cutting edge of drug development and accessing new drugs is a serious issue for patients and doctors in this country. To address this, The Mater Hospital has partnered with The START Centre for Cancer Care, a US physician-owned clinical trials group and one of the global leaders in early phase oncology clinical trials. Early phase (or Phase 1) trials are where new and exciting drugs are first evaluated in patients for safety and the first signs of efficacy. START Dublin is Ireland’s first and only Phase 1 clinical trial site and is physically located at and operated by The Mater Hospital. This exciting venture will meet a national need, giving our patients the opportunity to access exciting and innovative drugs that they would not otherwise be able to access in the context of a well-run and closely monitored program. Informal enquiries can be made to Ciara Clancy, Assistant Director of Nursing, 01 854 5765 or CiaraClancy@mater.ie
Kitchen Porters
Kitchen Support– 4* Grand Hotel Now under the FBD Hotels & Resorts management, an excellent opportunity has arisen to join our team for Kitchen Porters at the Grand Hotel, Malahide. Previous experience in a similar role would be preferrable. Objective: To assist the Culinary Team in maintaining the standards in areas such as hygiene and food safety. The successful candidate will work closely with our Head Chef in the busy kitchen of the Grand Hotel. Responsibilities will include: · Maintaining a high level of operational hygiene in all Kitchen areas in compliance with Hotel and Health and Safety regulations · Carrying out cleaning duties as outlined in the cleaning schedule and complete daily / weekly cleaning checklists for all cleaning tasks performed · Cleaning pots, pans and general Kitchen equipment as required, ensuring correct storage · Thorough deep cleaning of Kitchen as required including equipment and storage areas · Dealing with stock rotation and deliveries What are we looking for? We are seeking an enthusiastic, motivated and hardworking individual with a strong commitment to quality, high standards, service and customer care. Perks of joining the team: We have a very friendly and helpful team and we hope you will fit right into our family. We provide: · Great Remuneration package · Meals on duty · Complementary Staff parking · Complementary use of the Arena Fitness Club · Staff recognition & awards · Family and Friends discounted rates across F&B Hotels Group · Taxsaver Scheme · Bike to work Scheme · Cash saving scheme · 'Refer a friend' scheme
Recruiter - EMEA Sales
As a Recruiter in the HubSpot Talent Acquisition team on our International Flywheel Talent Acquisition team, you’ll play a key role in HubSpot’s growth by continuously attracting and hiring top Sales talent across EMEA. As part of this role, you’ll mainly manage evergreen positions, meaning you’ll continually build and nurture the talent pipelines that keep our business moving ahead. We’re looking for a Recruiter who is eager to support hiring across multiple regions. You’ll partner closely with hiring managers, leverage data and AI tools, and bring a growth mindset to ensure we hire remarkable, diverse talent at scale. At HubSpot, we’re Grow Getters: we put mission first, deliver results with HEART, act with boldness, adapt quickly, and treat every challenge as a learning opportunity. What you’ll do: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Product Designer, Go-to-Market AI
The Flywheel Product Line is an org focused on helping HubSpot grow faster by using AI to dramatically improve how we serve customers and how our Go-to-Market teams work. We're doing this across three core areas: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Mid-Market Account Executive
What will you get to do in this Mid-Market UK/I Account Executive role? As an Account Executive at HubSpot, you will leverage both inbound and outbound selling strategies to identify and close new business opportunities. You will play a crucial role in helping clients enhance their operations and growth using the HubSpot software. You employ outbound sales methodologies including prospecting, cold calling, and networking to reach potential clients and build a robust pipeline. You utilise inbound selling strategies to benefit from inbound leads and collaborate effectively with Business Development Representatives to research prospects and develop targeted outreach strategies. You deliver compelling online demos of the HubSpot software to showcase its features and successfully communicate the HubSpot value proposition. You drive the entire sales process from initial contact to closing, ensuring a seamless onboarding experience for new clients. You target and engage primarily with small and mid-sized businesses, understanding their unique needs and positioning HubSpot solutions for maximum impact. You maintain accurate records of sales activities and customer interactions in the HubSpot CRM system. This role offers flexible work arrangements, allowing you to choose your preferred work style—whether in-office, hybrid, or fully remote within the United Kingdom. For more insights into our flexible work culture and hybrid company model, we invite you to read: "The Future of Work at HubSpot: How We're Building a Hybrid Company." Qualifications: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Manager, Contract Management
As a Manager on our Contract Management Team, you will be responsible for hiring, training, coaching, and managing a team of new and established Contract Managers in a fast-paced and rapidly changing environment. We are looking for someone that is effective, adaptable, flexible, and analytical. As our customer base continues to grow, the Contract Management team is tasked with creating the optimal path to helping our customers grow through both their contract terms and the use of HubSpot’s software platform while also ensuring their current growth strategy extends into the future. In order to execute on this mission we expect our CM Managers to be able to effectively: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
