Jobs in Dublin
Jobs in Dublin
Sort by: relevance | dateElectrical Maintenance Manager
Post Title: Electrical Maintenance Manager Post Status: Permanent Department: TSD Location: Beaumont Hospital, Dublin 9 Reports to: Head of Technical Services Salary: Appointment will be made on Grade VII (Clerical) (€48,980 - €59,405, LSI1 €61,535 & LSI2 €63,671) at a point in line with Government pay policy. Hours of work: 37 hours per week Closing Date: 12 Noon on 06/08/2019 - EXTENDED TO 12 Noon on 23/08/2019 Position Summary: • To manage the Electrical Services as directed by the Head of Technical Services. • To prepare programmes, budgets and action plans for the maintenance of electrical systems, Modification to electrical systems on the hospital complex and oversee and monitor the effective and efficient implementation of the electrical components of projects. • To ensure compliance with all health & safety legislation and compliance with all statutory and regulatory obligations and requirements of our insurers. • To contribute and input into the strategic and operational change programmes and compliance. • To Develop safe work systems for the Maintenance Operations, Projects and others as directed by the Head of Technical Services • To provide statutory reports in respect to energy consumption and conservation as required and or as directed by the Hospital. • Drive energy efficiency programs in line with the 2020 requirements and the Hospitals cost containment requirements. • To provide support to the Head of Technical Services in developing and planning. Principal Duties and Responsibilities: • Play a leading role in the development of the Hospitals Electrical infrastructure through the implementation of appropriate actions to achieve corporate and service delivery objectives. • Manage the review process for all new electrical installations on the campus and allied institutions/premises. • Ensure that the Hospital is fully compliant with all Electrical and Energy regulations ensure that all statutory regulations relating to safety and other relevant guidelines are fully complied with and adhered to. Organise and monitor staff training in Electrical Safety, Procedures and maintain records thereof. • Be responsible for the effective management of budgetary allocations for specific works assigned by the Head of Technical Services. Ensuing compliance with financial, audit and procurement regulations. • Organise and implement training programmes as necessary, ensure workings standards of staff/ contractors are best practice, proactive, efficient and effective. • Promote and foster positive staff relations. • Take ownership for the Electrical content required for any information system utilised in the provision of maintenance services by the Hospital • Develop effective systems and procedures to manage and monitor the Hospital’s Electrical Systems, ensuring compliance with standards, liaising on a regular basis with statutory bodies, the Hospitals Electrical team and the Hospitals Projects team as well as external service providers. • Provide to the Head of Technical Services regular information on the performance of the Electrical team, external service providers and Projects, highlighting any areas of concern with regard to statutory or legislative, deficiencies. • Develop, implement, monitor and review standard operational procedures required by statute, HTMS, Best Practice appropriate to the Electrical Services. • Develop and foster a proactive Health & Safety culture having regard to legislative requirements and best practice. Selection Criteria: Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post. Applications will be assessed on the basis of how well candidates satisfy these criteria. Mandatory: • Electrical Engineering Degree, 10 years’ experience managing, Maintenance/PPM/Teams. • Ops and Maintenance of MV and LV electrical installations, St /By Generator Plant, Emergency lighting, Fire Detection/suppression systems • Leadership skills • Excellent verbal, written and communication skills • Ability to relate effective and build productive relationships at all levels of a complex organisation • Negotiation and influence skills • Ability to handle a diverse and challenging workload • Ability to analyse complex problems and develop practical solutions Desirable: • Demonstrable Experience in delivery of PPM programs and Projects. • Evidence of creativity and innovation in a previous post • Committed to self and staff development Further Information for Candidates: Supplementary information: The Hospital: www.beaumont.ie Management Unit: www.beaumont.ie/hr Other (Please specify): Informal Enquiries ONLY to: Name: Peter ODonovan / Declan OReilly Title: Head of Technical Services / Technical Services Manager Email address: peterodonovan@beaumont.ie / declanoreilly@beaumont.ie Particular to this position: Flexibility will be required in relation to responding to serious incidents impacting on Hospital Service delivery. Also out of hours testing of electrical support systems.
7 days agoAuto Electrician
Auto Electrician Dublin Coach Founded in 2007 runs high-quality coach services throughout Ireland. Currently operating world-class Setra and Mercedes Tourismo coaches that offer the customer unrivalled comfort and quality, which has seen us enjoy rapid growth on all routes earning us the name of being the largest private operator on the island of Ireland, with in excess of 2.5 million passengers choosing Dublin Coach annually. Due to this rapid growth, we are seeking the very best people to join our team. We have an exciting benefits program that encourages the right candidate to come for a job but stay for a career. Job Description: 3 years’ experience with automotive electrical systems on commercial vehicles and a working knowledge of :
19 days agoRegional Manager Service Area
Regional Manager Service Area Retail Operations ROI Role Summary Role Introduction: In addition to its own proprietary Bakewell brand, the Group enjoys established partnerships with a portfolio of high-quality international brands. Following the Welcome Break acquisition, new brand partners include Starbucks, Waitrose, WH Smith, KFC, Pizza Express, Harry Ramsden and the Ramada and Days Inn hotel brands. These are in addition to existing brands including Burger King, Subway, Costa Coffee, Greggs, Lavazza, Chopstix, Freshii and 7-Eleven, some of which also have an existing presence on the Welcome Break network. Applegreen is the number one Motorway Service Area operator in the Republic of Ireland and the number two Motorway Service Area operator in the United Kingdom. Applegreen prides itself on its Charitable Fund. Which was set up in 2009. Every time a customer makes a shop and & fuel or a shop-only purchase, the company donates 1c to the Applegreen Charitable Fund. For 2018/19 by proudly supporting Focus Ireland, Irish Youth Foundation, DEBRA Ireland and Friends of the Cancer Centre. Further information is available at https://www.applegreenstores.com/
1 day agoMobile Tyre Fitters
Our professional team of Mobile Tyre Fitters, need motivated experienced tyre fitters to join the crew. Two years + experience required. Competitive rates, overtime, top of the range vans and equipment. After hours call outs on a rota system. New productivity bonus scheme, will be up and running from Sept. 2019. Full clean driving license required, excellent grasp of English both written and oral, neat dress and pleasant manner essential as customer satisfaction is key to Tyremaster. This is a full time permanent position.
19 days agoProject Manager Capital Development
Post Title: Project Manager (Capital Development) Post Status: Specified Purpose (temporary) Department: Technical Services Division Location: Beaumont Hospital, Dublin 9 Salary: Appointment will be made on Grade VII (€48,980.00 - €63,671.00 per annum) at a point in line with Government pay policy. Hours of work: Full-Time Closing Date: 12 Noon on 29th August 2019 Job summary: The post holder will be responsible for the co-ordination and management of various capital and development projects, structural improvements, and refurbishment and upgrade developments within Beaumont Hospital. This will include providing advice and guidance to the Head of Facilities Management and Campus Development (or designate) from an individual project basis as appropriate. An integral part of the role will take the form of liaising with the Senior Executive, Medical Executive, Department Heads and all project related contract / consultant staff to effectively develop and manage projects site wide for the Hospital. Qualifications / Experience Previous relevant project management experience is an essential requirement for the post. The successful applicant will also be required to have effective leadership and interpersonal skills and demonstrate achievements of managing complex multidimensional developments. Diploma / Degree in Construction/Project Management related field Reporting relationship to: Head of Facilities Management and Campus Development (or designate) Principle Duties and Responsibilities: To provide services as appropriate in the development and execution of the Breast Unit project (or others) and to plan and supervise the execution of the project by; · To be responsible for project coordination, management and delivery of capital and refurbishment projects for the Hospital including the management of appropriate consultant teams, coordination of Hospital activities and contracted services. · Promote value for money concepts in working with Hospital staff, and with design and construction teams, in planning for, and delivering on capital and refurbishment projects. · Taking responsiblity for the management, control and monitoring of specific projects and providing regular progress reports to Head of Facilities Management and Campus Development (or designate). · Ensuring clear and firm project plans and timetables are in place by the use of an established project management system. · Estimating, communicating and managing the impact of projects on services in the Hospital. · Working through User groups and Project Sponsors to establish spatial and equipment needs, and costs. · Ensuring that commissioning and handover of projects to the Hospital is completed according to the Hospital's policies and procedures. Monitoring constantly the quality of construction projects · Ensuring compliance with legislation and standards regarding procurement procedures, building regulations, Health & Safety requirements and infection control requirements for each project. · Co-ordinating the procurement of all specific equipment as required for each project. · Be responsible for capital cash flows and funds allocated for projects, including monitoring and liaison with the Finance Department. · Managing the preparation of a comprehensive brief for the project in consultation with services and estates personnel and advisors · Ensuring that the brief is known and understood, in appropriate detail, by all those who are likely to work in the new facility · Manage the necessary and appropriate consultation processes, meetings and other activities necessary to satisfactory completion of the project · Complying with all regulatory requirements including permission, licences, certificates and approvals · Acting as senior administrative officer for the management of the project and helping to resolve quickly such issues as may be for resolution and agreement · Defining requirements for design services, buildings and equipment · Advising on the selection of Design Teams, other professional services and Contractors for Capital Projects, arranging and managing the procurement processes · Arranging for preparation of specifications, drawing and contract documents for Capital Projects · Obtaining approval to proposals as necessary in accordance with HSE protocols and regulations in a timely manner · Developing proposals with selected design teams and contractors · Developing action plans for the timely and efficient completion of contracts. Co-ordinating the tender and control stages of the project, having close liaison with the design team, site supervisory staff, etc. on the one hand and hospital personnel on the other · Supervising staff and contractors in the implementation of agreed programmes · Working with service management and nurse planners to ensure that the equipping/commissioning team is established in good time, is adequately briefed and trained, and is effectively supported in carrying out its work. · Ensuring that the equipping/commissioning team is established in good time, is adequately briefed and trained, and is effectively supported in carrying out its work · Managing and controlling agreed project timescales and budgets for planning, design, construction and equipping and budgets to agreed quality standards · Anticipating difficulties and problems, especially those arising from phasing, variations, commissioning and vacating, and ensuring that where necessary these are either resolved directly or brought to the notice of the Head of Facilities Management and Campus Development (or designate), for decisions on avoidable claims for delays, extras etc · Managing and controlling expenditure on each assigned project. This is to include presentations to senior management as required, of information and current estimates of total costs, running statements of financial commitment and forecasts of expenditure · Checking design team fees accounts with regards to agreed fees and preparing same for certification by the Head of Facilities Management and Campus Development (or designate). He/she shall process payments to contractors and design team firms for payment in accordance with constraints set down in contract documents, forms of agreement and statutory provisions · Advising line management on measures appropriate to enable the orderly phasing out of services in old facilities and the transfer to new facilities of staff and services. · Assisting in the orderly phasing of developments by agreeing appropriate arrangements with line management and to keep line management and senior clinical staff informed of the plans as the developments proceed · Ensure appropriate maintenance arrangements are put in place for new buildings To draw up, or in appropriate circumstances, to arrange for the development of plans and contract arrangements for the implementation of approved capital / maintenance programmes by: • Assisting in defining requirements for all equipment and buildings, especially in seeking ease of maintenance and operation • Complying with all regulatory requirements including permission, licences, certificates and approvals • Recommending awards of maintenance contracts to outside contractors where for economical or practical considerations such is considered desirable • Developing proposals with selected contractors • Obtaining departmental approval to proposals as necessary. • Developing action plans for the timely and efficient completion of all contracts • Supervising staff and contractors in the implementation of the agreed programme • Managing and controlling the agreed budget Communication: · To establish good working relations with Hospital Staff, i.e. Department Heads, Hospital Consultants, designated staff, all disciplines of the Hospital and to participate in User group meetings as required. · To establish close liaison with the Technical Services Department, the Health & Safety Co-ordinator, Risk Management, Infection Control, Security and other specialist officers. · To promote an effective working relationship with professional design teams and construction consultants. · Liaise with, and where necessary negotiate with, all appropriate Statutory Authorities and other relevant Agencies and Institutions. Other Duties: • Perform any other duties appropriate to the post as directed from time to time. • Participate in other hospital projects/developments not directly related to construction/re-build as required. • Demonstrate depth and breadth of experience as is relevant to the post including your experience in the construction or maintenance of buildings or in the installation or maintenance of the mechanical, electrical and heating services of such buildings. • Demonstrate your technical training and experience as relevant to the role. • To co-operate with the Technical Services Department as required to carry out the duties of the post • Have a working knowledge of HIQA Standards as they apply to the role, for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated protocols for implementing and maintaining these standards. • Achievement of targets and plans and completion of agreed programme within allocated budget • Demonstrate pro-active commitment to all communications with internal and external stakeholders • Success in developing good working relationships with other members of the team and with administrators of institutions in which maintenance staff are engaged • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Skills / Qualifications / Experience The post holder will have previous experience in project management in public sector construction projects. Knowledge of project management systems including Microsoft Office Suite and AutoCAD. Skills, Knowledge and Competencies: Candidates must demonstrate: Knowledge & Experience • A high level of knowledge and experience of the construction of buildings and building services and an understanding of the maintenance requirements. • Knowledge and understanding of the Health Information and Quality Authority (HIQA) Standards , National Standards for the Prevention and Control of Healthcare Associated Infections and Hygiene Standards as they apply to the role. • Knowledge and Understanding of the healthcare environment, particularly of hospitals and other health facilities. • Good working knowledge of legislation and technical guidance in the estates area including Building, Planning, Health & Safety and Fire Safety Regulations • Knowledge of relevant internationally accepted standards in relation to the design and maintenance of health care buildings. • Knowledge of building user consultation, cost estimation and control, hospital design, healthcare and project management and of the procurement process appropriate to public sector capital projects. Building & Maintaining Relationships including Leadership & Team Work Skills • Evidence of influencing and negotiation skills and the ability to build and maintain relationships. • Be flexible, team-oriented and a relationship-builder. • Capacity to achieve results through cross-sectoral/divisional working. • Has the capacity to lead, organise and motivate staff to function effectively in times of rapid change. • Leadership and team management skills including the ability to work with multi-disciplinary team members, internal and external stakeholders. Planning & Managing Resources • Flexibility, adaptability and openness to working effectively in a changing environment. • Evidence of effective planning and organising skills including awareness of resource management and importance of value for money. • Ability to manage deadlines and effectively handle multiple tasks • High level understanding of the day to day business challenges whilst not losing sight of long term strategic goals. • The ability to deliver immediate operational performance. • Superior management skills; ability to influence and engage direct and indirect reports and peers; results oriented. • A service-user centred approach to the provision of services. • A track record of service innovation and delivery in a challenging environment. • Strong results focus and ability to achieve results through collaborative working. Evaluating Information, Problem Solving & Decision Making • Ability to operate as an effective strategic and tactical thinker. • Excellent judgment and creative problem solving skills, including negotiation and conflict resolution skills. • Knowledge and application of evidence based decision making practices and methodologies. • Ability to challenge effectively and to maintain the highest levels of professional integrity in challenging circumstances. Commitment to Providing a Quality Service • Commitment to providing a quality service including an awareness and appreciation of the service user • Commitment to continuing professional development. • Commitment to improving outcomes for service users. • Capable of coping with competing demands without a diminution in performance.
1 day agoStaff Grade Medical Social Worker Specified Purpose Contract
Part Time Staff Grade Medical Social Worker Clontarf Hospital provides rehabilitation for orthopaedic and older persons transferred from the acute Dublin Hospitals. In collaboration with the acute Hospital’s on Dublin’s North side and in line with the National Clinical Programme for Older People, Clontarf Hospital is developing rehabilitation services for older persons. We are looking to recruit a dynamic and experienced Part Time Staff Grade Medical Social Worker who can deliver a professional social work service within Clontarf Hospital. Position: Specified Purpose Post Medical Social Worker (Staff Grade) Contract: 4 Days per week Part-Time Hours: 28 hours per week Salary range: HSE Salary Scale (depending on experience) Reporting to: Principal Medical Social Worker Closing date: 20 /08/2019 @ 17.00 Key Requirements: • National Qualification in Social Work (NQSW) or equivalent qualification. Current registration, on the Social Workers Register maintained by the Social Work Registration Board with CORU. • Permission to work in Ireland • Professional approach to work • Committed and enthusiastic • Experience of working with older people in a medical setting • Experience of Discharge Planning and working with families • Flexibility in work practice QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE: • 2-3 years health and medical social work experience • Up-to-date knowledge of current thinking and practice in services for older people and rehabilitation. • Knowledge and understanding of the regulatory requirements for reporting allegations of abuse. • Knowledge of HIQA Standards for Safer Better Healthcare Full job description available. To discuss the role in more detail or to apply, please email mduffy@ioh.ie with your CV and contact details.
16 days agoCommunications Officer Grade VII
Communications Officer (Grade VII) Oberstown Children Detention Campus Irish Youth Justice Service Department Of Children And Youth Affairs CLOSING DATE: Monday 9th September 2019 @ 3.00pm Location of Post: Oberstown, Lusk, Co Dublin Employer The person appointed will be employed by the Board of Management of the Oberstown Children Detention Campus. The role of the Communications Officer The position of Communications Officer will lead the development and implementation of Oberstown’s Communications Strategy in line with the Oberstown Strategic Plan. This is a strategic role, which involves leading the communications of all Oberstown activity to a wide range of stakeholders. Reporting Relationship The person appointed to the position of Communications Officer will work with and be accountable to the Business and Compliance Manager or his/her delegate. Principal Duties and Responsibilities Develop, manage and implement effective communication strategies. Manage the day-to-day internal and external communication activities of Oberstown Children Detention Campus Develop and manage Oberstown Children Detention Campus crisis communications strategy. Build on existing and develop new relationships with media, key decision makers, stakeholders and others. Maintain a strong brand for Oberstown Children Detention Campus, including impactful and fit-for-purpose publications, on traditional, web and social media platforms. Promote and conduct analysis on the successful implementation of the Communications Strategy. Provide data-driven insight and recommendations to the Board of Management and Director. Ensure that Oberstown Children Detention Campus outputs are of a high standard, respond to the needs of the target audience, and are delivered within agreed budget and timelines. Creative input and planning for social, digital and offline initiatives and campaigns. Manage the publication and monitor media and current affairs developments across a wide range of media. Prepare press statements and articles for internal and external communications. Write copy for all initiatives, including internal communications. Plan and manage the design, content, and production and manage release dates for publications. Manage projects to ensure content is publication-ready and within deadline. Create and send out press releases and respond to communication-related issues in a timely manner. Work with different departments to generate new ideas and strategies. Act at all times in accordance with the mission and values of Oberstown Children Detention Campus. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications, Experience and knowledge: A minimum of Level 7 Bachelor’s degree in communications, journalism or public relations. A minimum of 5 years’ experience in a communications role. Experience of representing an organisation to the public and / or media Strong knowledge of communication practices and techniques Outstanding written and verbal communication skills. Skills and Special Aptitudes Ability to think creatively and to identify promotional opportunities Outstanding written and verbal communication skills Understanding of and ability to use publishing software Ability to work on own initiative Excellent organisational skills and ability to manage a complex work load Ability to work to tight deadlines and demonstrate excellent attention to detail Experience working across multi-channels including online, traditional and social media platforms A commitment to the mission and values of Oberstown Children Detention Campus Driving Licence Successful candidates will be required to hold a current full clean manual Driving Licence – Category B, prior to commencement of employment. Health A candidate must be fully competent and capable of undertaking the duties attached to the position and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Age Age restrictions shall only apply to a candidate where s/he is not classified as a new entrant (within the meaning of the Public Service Superannuation Act 2004). A candidate who is not classified as a new entrant must be under 65 years of age. Communication Candidates must have a good command of the English language Remuneration The salary scale for the whole time equivalent of this post is (01/01/2019): €48,980, €50,175, €51,575, €52,977, €54,385, €55,641, €56,923, €58,168, €59,404, €61,534 (1st LSI - after 3 years on the max), €63,671 (2nd LSI - after further 3 years). Allowances specific to this post are payable, including Secure Unit Allowance of €2,195.81 and allowances for working unsocial hours. The rates of remuneration and allowances may be adjusted from time to time in line with Government pay policy. Working Week Hours of attendance will be fixed from time to time but will amount to not less than an average of 39 hours net per week. MORE INFORMATION AVAILABLE BY HITTING THE APPLY NOW BUTTON.
1 day agoEarly Years Educator / Room Leader
Children’s Choice based in Clarehall, Dublin 13 are now hiring an Early Years Educator/Room Leader on a full-time permanent contract. The Ideal candidate will have a Level 6 qualification in Early Years, be highly motivated and enthusiastic and looking for a new challenge and career development. About the role: The successful candidate will have full responsibility for our playschool room which includes developing and implementing playschool curriculum using Aistear and Siolta guidelines. A very generous salary is on offer for the right candidate. Requirements: About us: We are a private creche & Montessori school established in 1995. Since then we have been providing the highest standard of childcare for 25 years. We have an extremely low turnover of staff and an excellent reputation.
19 days agoGrade VII National Epilepsy EPR Lead
Post Title: National Epilepsy EPR Lead Post Status: Permanent Department: Neurology Location: Beaumont Hospital, Dublin 9 Reports to: The post holder will report to the Senior Project Manager in HSE OoCIO and also to Epilepsy EPR Governance Board. This reporting relationship may change in line with organisational restructure. The work of the role will be guided by the requirements of the Epilepsy Clinical Care Programme. The post holder will work under the administrative structures of the Neurocent Directorate at Beaumont Hospital. The post holder will work as a member National Patient Epilepsy Patient Programme Team. The effective delivery of objectives will depend upon the development and maintenance of positive working relationships with the key stakeholders. Salary: Appointment will be made on the Grade VII salary scale (€48,980 - €59,405 LSI’s €61,535/€63,671) at a point in line with Government pay policy. Hours of work: Full-Time Closing Date: 12 Noon on 26th August 2019 Position Summary: On behalf of the OoCIO, the national epilepsy EPR is currently hosted at Beaumont Hospital Dublin. Regional Epilepsy Centres (RECs) access the EPR throughout Ireland via a secure internet connection. To date approximately 10,000 individual patient records are contained in the EPR. It is in use to varying degrees across the network of epilepsy services supporting a range of scheduled and unscheduled health encounters as well as outreach clinics. Outreach clinics operate away from the Regional Epilepsy Centres (RECs) in secondary group hospitals, intellectual disability and maternity services. The Epilepsy EPR Lead will oversee the use of the EPR product on behalf of the Epilepsy Programme and ensure its safe and ethical implementation and use. He/she will have a thorough understanding of the current and future goals of the Epilepsy Programme and how these can be facilitated by the EPR. He/she will also have an in-depth understanding of the features, functionality and behaviour of the epilepsy EPR and is the person who facilitates decisions about the EPR (e.g. manages change requests) in consultation with the epilepsy programme. They also play a role in co-ordinating the work of different parties (e.g. EPR User, IT Operations Personnel, 3rd Party Service Provider) in analysing and resolving issues/ problems The tension between the benefits and challenges of electronic patient records (EPRs) necessitates an active management role to assure quality and control of risks. The National Epilepsy EPR Lead role will “own” the product on behalf of the HSE National Clinical Care Programme for Epilepsy and the Office of the CIO (HSE). He/she will have a thorough understanding of the current and future goals of the National Epilepsy Programme and how these can be facilitated by the EPR. The product owner will have an in-depth understanding of the features, functionality and behaviour of the epilepsy EPR and is the person who facilitates decisions about the EPR. A major function of this role will be to ensure there are implemented, documented procedures for EPR use which support patient privacy in general and GDPR specifically; and requirements gathering for consolidation and future development of the EPR into a format which facilitates appropriately governed decision-making on enhancements to the EPR. A key component of the role will be developing the network of Super Users at Hospitals and Clinics throughout Ireland. A Super User is defined as a clinician delivering epilepsy clinical services across health care settings utilising the full potential of the EPR to document epilepsy care through working with new users of the EPR, training new users as a trouble shooter for local issues with EPR, actively engage in the audit of EPR usage from a quality perspective, monitor compliance with use of EPR. Principal Duties and Responsibilities: • Act as Line Manager for the Grade V, Epilepsy EPR Business post • To progress epilepsy EPR implementation; • To liaise with appropriate stakeholders to identify and co-ordinate implementation of agreed enhancements of the epilepsy epr; • To identify and where possible, address any barriers to implementation of the EPR and its use as an integral tool in the delivery of the national model of care for epilepsy in Ireland; • To ensure all future EPR enhancements are designed in parallel with the national e-health strategy of the OoCIO • To generate relevant reports from the EPR to support the business management aspects of the Epilepsy Service; • To be the national point of contact for matters related to the epilepsy EPR; • To fully understand all features of the epilepsy EPR system; • To understand the integration between the Epilepsy EPR and other data systems; • To supervise the Grade 5, Epilepsy EPR Business Support Role. • To project manage new implementations of epilepsy EPR through appropriate engagement with relevant stakeholders and the establishment of necessary relationships (e.g. epilepsy clinical team, IT personnel, healthcare managers). • To develop and support a network of Super Users at all sites where the Epilepsy EPR is implemented; • Work jointly with epilepsy EPR Super Users in regional centres to achieve effective management of the epilepsy EPR, and if necessary, liaise with 3rd party companies, Beaumont IT Department and local IT departments to address any technical barriers to the smooth implementation of the Epilepsy EPR. • Promote adoption and adherence with consistent EPR standard operating procedures (SOPs) nationally. • Establish, implement and monitor relevant service level agreements (SLA) with third parties engaged in supporting the EPR. • Ensure epilepsy EPR implementation and use complies with data protection legislation. • Ensure appropriate processes are in place to appropriately protect the privacy of the patient while balancing the need to provide clinicians access to information to support the patient’s care. • Ensure that there are robust processes and business continuity planning in place for the storage of Epilepsy EPR data. • Schedule EPR related enhancements and fixes: • Develop a transparent, documented process (to be agreed by the EPR Governance Board) for prioritization and management of Epilepsy EPR Change Requests, in the context of the overall clinical care programme strategy; • Ensure change requests are implemented according to the agreed prioritization. • In collaboration with the Grade 4, Epilepsy EPR Business Support Role, ensure the following epilepsy EPR management tasks are carried out: • Set up new epilepsy EPR user organisations • Set up new EPR users; set role-based access • Manage EPR records – e.g. link records; disable records; merge records • Manage EPR configuration – e.g. code tables (add new anti-epilepsy medication to list); set mandatory fields • Update healthcare provider details • Develop and co-ordinate the delivery of Epilepsy EPR training programmes. • Establish, implement and monitor an EPR data quality assurance process. • Establish and maintain an Epilepsy EPR Risk Register and an Issues Register for review by the Epilepsy EPR Governance Board; • Escalate issues for clinical care programme management attention. • Develop and implement a Communications Strategy around use, issues and developments of the Epilepsy EPR. • Share information relevant to the safe and effective use of the technology with EPR Super Users. • Engage with appropriate stakeholders to identify KPIs relevant to the Epilepsy Service and liaise with developers to establish a dashboard of KPIs. • Gather intelligence on the demands for a Data Analytics or Health Informatics role and liaise with key stakeholders in the development of a business case to support such a function if one justified. Selection Criteria: Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post. Applications will be assessed on the basis of how well candidates satisfy these criteria. Mandatory: • Experience of Supervision and mentoring staff • Experience liaising with Multi-Disciplinary professions • Report Drafting Desirable : • Data Analytics experience • Understanding of patient pathways • Be able to demonstrate working as a Visionary/Creative thinker • Experience of an Electronic Patient Record System The Hospital www.beaumont.ie Management Unit: www.beaumont.ie/hr Other (Please specify): Informal Enquiries ONLY to: Name: Meabh Smith Title: Principal Physicist in Neurosciences Email address: meabhsmith@beaumont.ie (for enquires only)
1 day agoClient Support Specialist
The Role As a Client Support Specialist, you will be based in any of our existing Client Care offices in the UK or Ireland, but support clients from multiple OASIS regions. As a Client Support Specialist, you could be assigned to service clients in any one of our Client Care Teams, namely Client Management Services, Client Account & Billing Services, or Escalations. As such, the role is responsible for servicing a wide range of non-routine client requests and providing business administrative support related to the management of client accounts. The Specialist role is required to; process the more complex and commercially impacting client orders; investigate and respond to more complex enquiries; undertake key monthly billing and credit control activities; and a range of pro-active communications with clients; update information in systems and ensure that service levels and quality standards are met. Position Requirements • To answer non-routine telephone calls, taking ownership, and servicing client requests in a friendly and professional manner • To process complex and highly commercial client orders, keying system transactions accurately and within the contracted service levels • In all client engagement, take ownership, manage client’s expectations and liaise with other departments to obtain required input to respond fully to the client within the agreed service levels • To provide business administrative support as required, such as; investigating client order/financial transactions; preparing client accounts and producing accurate monthly billing; contacting clients to secure outstanding payments; agreeing and managing plans to service Terminations, Destructions and Client Projects • To follow all group policies and standard operating procedures • Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients • To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data • Produce and issue non-standard system reports and service complex reporting enquiries accurately • To take ownership of specialist complaints, managing client expectations, following up proactively to ensure quick and effective resolution • To identify risks/issues which create a barrier to great client care and highlight these to your manager • To make outbound calls to clients with updates on enquiries or to communicate proactive information • To demonstrate a teamwork ethic, working with and sharing knowledge and experience with colleagues • To continuously support all training and personal development to ensure that you maintain the highest standard of client care. Candidate Requirements • A minimum of 2 years’ work experience dealing with complex client communications , records management experience desirable • Experience of servicing complex written and oral client requests • Experience of providing business support related to some of; billing runs, credit control, client reporting, managing cross-departmental processes, is desirable • Experience of providing excellent client service • A strong attention to detail • A proactive mindset and professional manner • Good organisational and time management skills • Creative and enquiring mind to challenge and resolve problems • Demonstrate the ability to take ownership • Excellent all-round computer and software skills
16 days ago