Quality Assurance Administrator
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University rankings. We are proud to announce that RCSI has ranked first in the world for “Good Health and Well-being” in the Times Higher Education #SDG Impact Rankings 2023. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be found at www.rcsi.ie; in particular, I would point potential applicants towards the 2023 Institutional Review document, which gives a comprehensive overview of RCSI’s governance and breadth of scope – Access here We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2021-2024” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. The Quality Enhancement Office (QEO) The role of the Quality Enhancement Office (QEO) is to support the implementation of the RCSI Quality Framework by coordinating activities and collecting the data needed to allow us to continually assure and develop the quality of all aspects of RCSI’s provision. The main activities of the QEO are coordination of RCSI’s engagement with external quality assurance requirements; management of internal quality reviews; collection and analysis of regular and bespoke survey data; promotion of quality enhancement activity. The QEO engages with colleagues in all RCSI schools, faculties, professional support departments and internationally to deliver on these activities. The objective of this post is to proactively provide a high-quality administrative support service to the Quality Enhancement Office. The postholder will report to the Head of the QEO but will also be directed by their nominee(s). Specifically, the duties of the post are: Quality Evaluations and Surveys Coordinating the accurate deployment of surveys in line with the survey calendar. Creating, updating, testing and meticulously proofreading surveys within the online survey platform. Checking survey progress and managing survey reminders to maximise engagement from participants. Supporting survey report generation e.g. downloading survey data, supporting open-ended comment analysis, data cleaning. Liaising with other departments and class reps/Students Unions in relation to survey content approval and to support survey promotion. Supporting promotional activities around surveys e.g. creating promotional materials (posters, social media content) and participating in survey-related events. Quality Reviews Providing administrative support in the planning, delivery and implementation of the RCSI cycle of internal quality reviews. Supporting quality review processes including: Liaising with the school/department undergoing review in the coordination of review activities. Planning and coordination of review logistics to include site-visit schedules, venue bookings, catering and technical requirements. Liaising with Review Group members to coordinate their logistical requirements for travel, accommodation, expenses and payments. Managing and preparing review documentation and presentations including proofing/formatting documentation and supporting the design process. Coordinating site-visit activities to include securing relevant stakeholders for review processes, managing diary invitations and preparing participant name plates and information. General Establishing effective working relationships with key stakeholders internally and externally to ensure full buy-in and implementation of quality initiatives. Supporting the development and maintenance of quality enhancement initiatives including thematic analysis of review outcomes; quality improvement planning processes, case study development and the RCSI Annual Quality Forum. Preparing, reviewing, updating quality-related documentation related to the position as required. Scheduling, attending and keeping records and minutes of meetings as required. Creating and maintaining filing systems. Supporting RCSI’s engagement with external quality requirements. Being flexible and responsive to colleagues and stakeholders. Complying with statutory legislation and department rules and requirements in furtherance of your own and general staff welfare and safety. Undergoing programmes of training and development as may be required from time to time. Representing the best interests of RCSI and the QEO Office at all times. General administrative duties. Performing other duties as may be required. Knowledge & Experience: The successful candidate will ideally possess and demonstrate the following: Strong organisational and administrative skills. Excellent attention to detail. Strong interpersonal and influencing skills. Excellent written and spoken English. Strong IT skills (including MS Office Suite) and ability to rapidly upskill on IT systems. The ability to focus on and produce results and prioritise objectives. An ability to work on multiple projects simultaneously. Ability to seek and find ways to enhance processes and procedures. The capacity to work independently and yet seek input to make decisions and meet deadlines. The ability to work on one’s own initiative as well as in a team environment. Willingness to work flexibly with and responsively to colleagues and tasks. Experience and a proven track record in a similar role would be an advantage but is not a requirement. We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you. Application Process Please apply online through the RCSI careers portal before the closing date with your CV and cover letter. Informal Enquiries can be directed to JRCSI Recruitment at recruitment@rcsi.com. Please note we do not accept CVs directly. Employee Benefits RCSI make sure you have the resources you need to thrive by offering a wide range of benefits in areas including time away, finance, community, health, and well-being and insuring your financial future. Below are some additional benefits available to you as an RCSI employee: Minimum of 20 days annual leave, plus an additional 6.5 Privilege days Flexible/hybrid working options for colleagues across many roles Additional leave options incl. paid maternity leave, paternity/parental leave, study leave 7% Employer pension contribution Onsite gym €10 per/mth incl. classes and PT sessions Childcare support 20% discount at Giraffe Free eye test and annual flu vaccination TaxSaver commuter tickets and Bike to Work schemes A site sustainability team focusing on the environmental initiatives; Green Campus Initiative ’ Competitively priced café and restaurant Equality, Diversity & Inclusion forums, and network groups Employee assistance programme with Spectrum Life Learning and Development training programmes incl. LinkedIn Learning for career progression Discounted services incl. GP visits, 10% off dental, staff parking, mobile tariffs, Group Scheme discount on numerous brands Sports and social club incl. yoga, Pilates, fitness classes, Zumba, running club, social evenings, Summer BBQ Ticket Draws for events including; Rugby, Taste of Dublin, Dublin Horse Show, theatre, music & comedy events
Operations & Administration Manager
Salary scale: €45,000 - €50,000 depending on skills and experience Location: Remote. Mobile for team meetings Benefits: Flexible working hours. Contributory Pension after 6 months probationary period. The role We are recruiting an experienced Operations and Administration Manager with strong administrative and leadership experience, who can operate in both a hands-on and a strategic manner. This role has a wide range of responsibilities and reports to the Head of Operations and Impact. The organisation Sanctuary Runners is an innovative, award-winning, solidarity-through-sport organisation which uses running, jogging, walking and other sporting activities to bring everyone in the community together - including migrants and especially those seeking international protection and refugee status. Founded in Cork in 2018, Sanctuary Runners has grown to c.40 groups nationwide, supporting a community-led approach to integration around Ireland. A small staff team develops and supports the network of Sanctuary Runners groups. The impact of this award-winning organisation is far-reaching and our model allows communities to get to know each other and improves physical and mental health. As a community-based group that focuses on positive action, we operate under the principles of solidarity, friendship and respect. Vision Our vision is for a more inclusive, integrated and equal society where the benefits of multiculturalism are clearly understood and valued and community integration is properly understood, valued and championed. Mission Our mission is to become bridge builders, in Ireland and internationally, by using running, jogging, walking groups and other sporting events to bring people together, including, and especially, asylum seekers, refugees and migrants. By building and creating these opportunities in an equal and respectful way it will enable people to develop friendships, networks and learn from each other. About You You are passionate about the vision and potential of Sanctuary Runners. You are a self starter and problem solver, with a process improvement mindset. You are comfortable working remotely. You are focused on attention to detail, organised, and comfortable managing competing priorities. You are naturally empathetic, action-oriented and have the life or work experience to be able to work on your own initiative as well as part of a team. Responsibilities Operations ﹘ Develop, maintain, and manage office systems and procedures - including GDPR compliance and IT requirements. ﹘ Support the Management team in creating an agile and connected remote team. HR ﹘ Ensure HR policies are up to date and oversee all HR procedures. ﹘ Coordinate staff recruitment and onboarding processes ﹘ Act as Health and Safety Officer. Governance ﹘ Work with the Management Team to ensure compliance with the Charities Governance Code and across all other regulatory and statutory areas. ﹘ Provide administrative support to the Board of Directors. Finance ﹘ Develop and maintain finance policies. ﹘ Support the Management team in the preparation of new budgets and tracking income. ﹘ Support the Management team with the administration of grants. Candidate Skills and Experience ﹘ Strong administrative skills with a minimum of 3-5 years experience in an administration or operations role within the nonprofit sector. ﹘ Specific experience in 3 of the 4 areas of responsibility. ﹘ A relevant qualification in one or more specific areas of responsibility and/or in Business Administration. ﹘ Excellent communications skills, both verbal and written. ﹘ Strong experience in IT support and IT knowledge (experience with Google Workspace, MS 365 and SharePoint desirable). ﹘ Excellent working knowledge of Quickbooks or similar financial accounting software. ﹘ Experience in the development and management of systems and procedures that ensure efficient office operations. ﹘ Knowledge of GDPR and charity governance. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Clerical Officer
SOLAS, the Further Education and Training Authority of Ireland, was established on 27 October 2013 and its mission is to fund, co-ordinate and monitor a range of Further Education and Training (FET) provisions that is responsive to the needs of learners and employers. It is an agency of the recently formed Department of Further and Higher Education, Research, Innovation and Science. SOLAS works in close collaboration with Education and Training Boards (ETBs) across Ireland on provision of high-quality further education and training, equipping learners with relevant skills and knowledge, and providing a pipeline of talent into employment and to the Irish economy and society. At SOLAS, we put the learner, employers and communities, which FET serves, at the heart of everything we do. Working with sister agencies, SOLAS leads actions in key policy and strategy documents including the most recent Further Education and Training (FET) Strategy 2020 – 2024, the evaluation of the National Youthreach Programmes (2019), the National Skills Strategy 2025 and the People Strategy 2020-2024 and others. SOLAS is seeking to recruit a panel of Tempory Clerical Officer for various units within SOLAS. The successful candidates will provide an efficient and effective clerical administrative, organisation and customer support service. The clerical officer positions are temporary and the salary scale ranges from €29,007 to €45,990 per annum (inclusive of two long service increments) for a 35-hour week. Starting pay will be at the minimum point of the scale as per Government Circular E100/8/82. Exceptional circumstances may apply for candidates with current service in the Civil/Public service. Role Summary To provide an efficient and effective clerical administrative, organisation and customer support service. Key Tasks/ Responsibilities 1. Provide a high level of clerical services using Microsoft Office products and in-house computerised systems. 2. Preparation and issue of correspondence for internal and external use. 3. Face-to-face, telephone and written communication with customers both internally and externally. 4. Roster duties on dedicated call-centre lines where necessary. 5. Acting as a point of contact for general queries regarding the unit’s work. 6. Maintain all necessary records including electronic back-ups which are related to the unit. 7. Checking, processing, editing, filing, and retrieving of information both electronically and manually. 8. Validation, reconciliation and payment of invoices and accounts in line with relevant procurement procedures. 9. Scheduling and organising meetings and events/ management of diaries. 10. Liaise with other units within SOLAS in pursuit of information to ensure the smooth running of the unit. 11. Ensure a high level of customer service. 12. Compilation of stock takes, ordering of equipment/ office supplies. 13. Undertaking of projects and collation of data. 14. Assist in the maintenance and improvement of Quality Systems. 15. Any other duties/ project work which may be specified from time to time. Requirements Essential: • NQF/QQI Level 4 standard of education is the minimum standard required. • Appropriate ICT skills, e.g. proficiency in Word, Excel, Access, PowerPoint and e-mail. • Well-motivated to make a positive contribution to the provision of SOLAS services. • Have demonstrated ability, initiative, and flexibility in previous positions. • Ability to organise, plan,schedule, and follow-up. • Ability to multi-task within a busy work environment. • Good communication skills, and able to respond to queriesin a confident manner, both written and verbal. • Good numerical abilities. • Ability to work as part of a team. Desirable: • At least 1-yearrelevant experience with a proven record of administrative and organisational skills. • Experience in deadline driven environment. • Previous call-centre experience. • Knowledge of SOLAS and its services. • Basic web maintenance experience. • Basic report writing skills. • Evidence ofself-development.
Staff Officer
The Housing Agency is a government body working with the Department of Housing, Local Government and Heritage, Local Authorities and Approved Housing Bodies (AHBs) in the delivery of housing and housing services. The Agency’s vision is to achieve an integrated housing system, meeting the nation’s housing needs and promoting sustainable communities. It does this by providing evidence-based housing insights and data that inform thinking and policy making; by working with others to enable the delivery of housing solutions and implement programmes and actions in Government housing policy; and by equipping itself and its stakeholders with the capacity required to respond quickly and effectively to challenges in the housing system. The Agency’s work to deliver sustainable and affordable housing for all is framed under three broad themes: • Being a centre for housing knowledge; • Bridging housing supply and demand; and • Building capacity for housing. We provide a broad range of services including: • Assisting local authorities with all aspects of their housing function • Supporting affordable housing initiatives including cost rental and affordable purchase schemes • Housing acquisitions and property sourcing for social housing • Managing the Croí Cónaithe Fund • Technical advice and supports to local authorities and AHBs regarding capital construction and refurbishment projects and procurement • Financial appraisals of AHB funding applications • Co-ordination of the Housing First initiative • Mortgage to Rent • Research, financial analysis and policy advice • Pyrite Remediation and the Defective Concrete Block Schemes • Land development and management • Loan Underwriting • Housing practitioner training and information • National Housing Strategy for Disabled People The Housing Agency is now seeking applications for a Staff Officer IT – Grade V vacancy on a permanent basis. This post is based in our offices in Dublin 2. The Housing Agency operate a Blended Working Policy. Main Duties • Promote the effective use of ICT to support the business of the organisation. Collaborate with other departments to understand IT needs and requirements. • Provide frontline IT support and training to members of the organisation - explaining complex technical information to a non-technical audience. • Train employees to use software and hardware; troubleshoot issues and provide technical support when needed. • Support end users to maximize their use of the systems in place in the organisation. • Communicate effectively and confidently with end users and senior management. • Helpdesk ticket management - track and update relevant service requests. Ensure ICT issues are resolved or escalated to the proper resources to resolve in a timely manner with minimum disruption to the operational business areas. • Participate in the development and roll out of ICT policies as required; ensuring that all IT security policies and procedures are adhered to. Ensure all ICT security policies and procedures are followed, maintained, and implemented correctly on servers and systems. • Manage cloud resources. • Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs. • Ensure data backups are made on a regular basis. • Install and upgrade PCs, laptops, network printers, and IoT devices. • Asset Tagging • Help ensure that the organisation operates the best security practices such as MFA, digital signing, device encryption, mobile device management, and network monitoring. • Document IT systems, configurations, and procedures for knowledge sharing and training. • Test and evaluate new hardware and software to determine if they are suitable for the organisation. • Keep up to date with advancements in computing technology and recommend upgrades or changes as necessary. • Other duties as assigned by the Director or Chief Executive Personal/Educational Requirements • A relevant bachelor’s degree in IT or equivalent or a minimum of three year’s relevant IT experience. • Good working knowledge of Microsoft products i.e. Windows 11, Server 2019/2022, creation and administration of user accounts, Microsoft 365, Teams, SharePoint, OneDrive, Intune etc. Software installation, configuration, and lifecycle update management. Competencies • Communication and Interpersonal Skills - Tailors communications to effectively reach an audience. Is assertive and professional when dealing with challenging issues • Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables. • Delivery of Results – Manages and progresses multiple projects and work activities successfully • Decision Making - Exercises good judgment, makes well informed decisions in a timely manner; consults with others as appropriate before implementing decisions • Planning and Organising - Contributes to the development of operational plans, ensures plans are fully implemented, and monitors progress to operational objectives • Specialist Knowledge - Strong knowledge of Microsoft Office apps, software installation, support, configuration, and lifecycle update management, web technologies and best practice IT policies and procedures. Salary Scale – Staff Officer – Grade VI LA Scales €48,089 - €49,561 - €51,039 - €52,537 - €54,047 LSI 1 - €55,806 LSI 2 - €57,572 New entrants will be appointed on the first point of the scale in line with government policy. Different terms and conditions may apply if immediately before appointment you are a currently serving civil/public servant. Eligibility to compete: Candidates should note that eligibility to compete is open to citizens of the European Economic Area (EEA). The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. To qualify candidates must be citizens of the EEA by the date of any job offer. Eligible candidates must be: a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa
Payroll Specialist
At Ergo we have 30 years’ experience building world class technical solutions for clients and the secret to our success has always been our People. We are now a group of companies spread across 6 countries with a diverse workforce of just over 700 each with their own goals, needs and personalities. We are seeking for a part-time Payroll Specialist for a 12 months FTC contract role with Ergo. You will be responsible for the preparation and verification of monthly payrolls for our 500 employees and will be joining a dynamic and engaged People and Culture Team. Part-time role: 20 hours per week Fixed Term Contract: 12 months Fully remote role: must be based in Ireland Key Role Responsibilities:
International Telcommunications Porting Specialist
This job requires that you have previous experience in telecommunications porting in Europe. This is a full-time remote opportunity based in the Ireland Timezone GMT for 8am-5pm PST shift. Shifts will be flexible with growth. The Telecommunications Voice Provisioning Specialist is a member of our Voice Provisioning Team. They are one of the primary contacts throughout the onboarding of clients and new services and work hard to deliver the highest level of customer service to our clients. What to expect As a Telecommunications Voice Provisioner, you'll be responsible for all aspects of telephone number and product order management of telecommunications work orders where accuracy and proactive issue handling are essential. Accepting incoming orders from our sales team, agent, partners and customers directly. Entry of all data into customer accounts and orders, documenting and maintaining all necessary communication and information within the customer account, as well as process and entry of orders. Orders may be complex at times, require solid project management skills, and good business judgement to determine best handling of orders. Tasks include quality assurance checks, submitting, tracking, communicating internally and externally of order status and issues, resolving problems, and completing orders. Essential Duties and Responsibilities The essential functions included for a Telecommunications Voice Provisioner but are not limited to the following: Seniority Level Entry level with potential for growth Industry Information Technology & Services, Voice, Telecommunications We are looking for applicants with at least 1 year of work experience or equivalent of working in customer service of telecom services, local number portability and someone who has excellent communication skills, a strong work ethic and foundational technical skills. Most importantly we are looking for quick learners ready to kick-start their careers. This is a fast paced environment and requires someone who is self motivated and disciplined.
E-commerce Customer Service Assistant
The e-commerce team in Ireland are looking for a customer service assistant who continuously strives to achieve outstanding customer service. We are currently looking to recruit for an assistant with exceptional inter-personal skills and excellent administration experience. This role is based in our fulfilment centre in Grafton Street, Dublin but occasional travel may be required to other Pandora locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiters looking forward to receiving your application. About Pandora The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business. We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. Our People Our global workforce is made up of over 26,000 passionate people who, in 2021, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life. What to expect from the role
Security Support Administrator
Responsibilities:
Digital Sales Representative
About the job This position is needed to play a key role in further growing the business. As a Digital Sales Representative, you will be responsible for driving net new revenue through customer acquisition, value / solution selling, and closing deals across all segments throughout EMEA. Responsibilities Twilio is looking for a Digital Sales Representative who lives the Twilio Magic, is passionate about working with customers, and has experience in selling and closing in the cloud communications platform market. In this role, you’ll: Location This role will be remote and based in Ireland. Travel We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
General Operators & Team Leaders
Reporting to: Landscapes Contracts Managers This job description outlines some of the duties and responsibilities that are associated with your role but it is by no means an exhaustive list and may be amended as the management of the company directs. Duties Include: General Operative:- Training & Development: At SAP Landscapes, we believe that our most important asset is our people. That is why we like to promote from within and develop employees to progress further in their career. As a General Operative you have the potential to become a 2nd in crew and subsequently a foreperson, through consistent training & development.
