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Customer Support Advisor

SageDublin

Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it! Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals. Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status. Job Description AutoEntry is an exciting, but more importantly, loved solution for data entry. It's market-leading, AI-driven, disruptive solution for the automation of accounting data entry. In just over three and a half years since its release, AutoEntry has seen exceptional growth and is now being used by over 3,000 accountancy practices with over 150,000 SME companies set up on our platform. We have offices in Ireland (our HQ), the UK, US and Australia and having recently been acquired by Sage, a global leader in software accounts packages, we are now part of an international company that can offer fantastic career opportunities and a comprehensive range of benefits. We are looking for a Customer Support Advisor to join our growing team of rockstars that help support our Customers! You will be responsible for assisting and advising customers in using AutoEntry. Duties will range from answering simple questions in relation to customer accounts, delivering demonstrations of how to use the software and documenting & escalating technical support queries to the development teams. The successful candidate will possess excellent customer focused communication skills. Please note, start date will be August 2021. #LI-SW1 Key Responsibilities Acting as first point of contact for all customer inquiries and resolving where appropriate. This includes emails, web chat and phone calls Collaborating on cross-team and cross-product customer issues with a variety of resources. Participating in various operational activities outside of the client service team to ensure that operational service delivery meets and exceeds clients’ expectations Dealing with escalations in a prompt and efficient manner Direct involvement with the development team through customer feedback Requirements ; Loving customers and life with the odd bit of fun along the way! Yes. That's a requirement. Experience working in customer service environment Excellent computer skills in MS Office applications including Word, Excel and PowerPoint. Skills in using other software applications including CRM systems, accounts software and administration packages a distinct advantage Basic understanding of cloud technologies Experience working in a pressurised and goal driven environment Must be a strong team player with the ability to also work on their own Willingness and aptitude to learn and adapt to new applications and processes quickly

9 hours ago

Data Analyst, Trust & Safety

GoogleDublin

Minimum qualifications: Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.

9 hours ago

Data Partner, International Commercial

ZoetisDublin

Summary: Zoetis has created a new Data and Digital Platform (DDP) team that is driving a step change in the company's ability to harness data, to generate disruptive data insights for our customers and colleagues. As the world leader in animal health, Zoetis seeks to integrate Data and Analytics with its diverse portfolio of animal health products to create additional value to customers and enhance overall customer experience. The Data Partner, International Commercial will report to the Head of Commercial Data Capability Group and will be accountable for delivering International commercial data capabilities This role supports Zoetis's digital transformation and ambitions. A critical part of the transformation is to build an integrated Digital and Data Platform (DDP) to drive cutting-edge digital initiatives. The role will oversee initiatives related to DDP, including managing their features and requirements and driving the engineering team towards flawless delivery of the platform. The role will involve frequent interaction with key stakeholders globally and provide the candidate with a broad view of every aspect of Zoetis' business, while supporting critical deployments. Responsibilities: Own the product backlog for International Commercial Evaluate end-user requests and feedback; consider for inclusion in the product backlog Lead refinement, prioritization, and planning of features and requirements Work closely with the scrum master, technical lead and other leaders to drive the living product roadmap and manage product prioritization Create and review requirements and functional analysis specifications to ensure they are relevant, correct, and unambiguous Communicate detailed requirement specifications to the Development team through backlog acceptance criteria Create documentation that enables Digital Product, DDP and other teams to effectively leverage the Digital and Data Platform in their own product development process Collaborate and build relationships with all international end users to ensure adoption of data and analytic solutions Bring back the "voice of customer" from the end users to enable continuous improvement and enhancement of data & analytics solutions Education: Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering or relevant field Experience Practical experience with operating in an Agile and DevOps environment required Experience with source control and collaboration tools (e.g. JIRA, Confluence, Azure DevOps) required Experience with documentation, diagram development and specification tools required Experience with analytical data platforms, data products and services required Experience with a public cloud platform for analytics a plus; experience with Microsoft Azure a plus Demonstrated ability to learn new tools and techniques on the job Passion for solving complex problems and making a difference Ability to drive a project and work both independently and in a team Excellent verbal and written communication skills, which includes the ability to present complex topics to non-technical audiences Strong interpersonal skills, analytical skills, and a desire and ability to "get things done" Knowledge, Skills, Ability Requirements: Strong problem-solving skills with experience across a broad spectrum of data initiatives Strong written and verbal communications Strong ability managing complex cross functional deliverables Attention to detail Travel Requirements: <10% business travel required About Zoetis At Zoetis we are passionate about our customers and the animals in their care. We discover, develop and manufacture the world's most innovative and effective products for animal health-medicines, vaccines, diagnostics, genetic tests, biodevices-and we are creating the next generation of integrated solutions and services to support this evolving industry. We know our people drive our success. Our colleagues are proud of our company culture and the meaningful role we play in caring for animals. The Zoetis Core Beliefs define the commitments we make to our colleagues, customers and stakeholders every day. They have guided the creation of our award-winning workplace and our proud position as a leading partner of choice in animal health. Diversity, Equity & Inclusion Our Colleagues Make the Difference, and we know their differences make Zoetis stronger. We strive to create an environment where each colleague feels valued and cared for and where we can be our best every day. Our Diversity, Equity & Inclusion (DE&I) focus and commitment begins with our leadership team of diverse backgrounds, experiences and ethnicities (50% of our executive team members are women), and it is demonstrated in our support of our colleagues and industry. Our Diversity, Equity & Inclusion Council, representing colleagues across locations, functions and communities, serve as ambassadors and champions for DE&I initiatives. In addition to the Diversity, Equity & Inclusion Council, Zoetis has six colleague resource groups that bring together colleagues who share similar backgrounds, experiences, or interests and work together toward goals aligned with our strategic business priorities. Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a Best Place to Work for LGBTQ Equality , a 100 Best Company for Working Mothers , a Top Company for Executive Women , among many others . For animals. For health. For you.

9 hours ago

CHCI Flight Ops Assistant

CHC HelicoptersDublin

Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board! At CHC, we pride ourselves on our values and culture: Simplicity: Finding the most efficient way in everything we do Agility: Moving quickly and decisively Collaboration: Working together with candor and transparency Innovation: Creating solutions and leading change Ownership: Working with passion and doing what needs to be done Role Summary: CHC Ireland are hiring!! If you have the required skills and are looking for a role that offers a part time solution this could be for you. This is a great opportunity to join our strong and established team as we are recruiting a Part Time (Weekend) Flight Operations Assistant based in Dublin. The Flight Operations Assistant is an integral role providing support to the Flight Operations department, Duty Managers, flight crew and technical crew in the provision of our service to the customer, the IRCG. The successful candidate will need to demonstrate an outgoing and confident attitude as this role will require to liaise with key stakeholders throughout the Organisation Key Responsibilities: Key Responsibilities Garda Vetting Security Considerations, must be capable of holding relevant Airport Authority ID

9 hours agoPart-time

Warehouse Operative, Mbukire

Martin BrowerClondalkin, Dublin€14.92 an hour

Job summary: 1 x Warehouse operative (3 Month Fixed Term Contract, 11:00 - 22:45) - INTERNAL & EXTERNAL Applicants welcome 14.92 Euro PER HOUR To assist in the overall picking and despatch of customers’ orders through using voice technology that communicates with a warehouse management system. Working in a multi-temperature environment. Major duties & responsibilities: To pick and pack orders as instructed by voice picking system To load vehicles adhering to company procedures To work efficiently and effectively as part of a team To keep work area clean and tidy To maintain high levels of Health and Safety standards To achieve the targets and job standards set out by MBIRE To be communicative between team leaders and shift managers To be adaptable and flexible in your approach to work To perform any reasonable request from Management To work in a multi temperature environment To check in and store all items correctly and securely to avoid damage and any QA issues Replenishing - Ensuring pick faces are kept to the correct stock levels Goods In - Receipt of palletised and containerised goods Profile: Ability to be flexible and adapt to changes to meet the demands placed on MBUK by our customer. Calm under pressure. Strong H&S awareness. Innovative, forward thinking, able to think ‘outside the box’ and generate new opportunities for improvement. A team player. Technical competencies: Level 2 (or equivalent) English and Maths (Essential) Experience working in a physically demanding multi-temperature FMCG environment (Desirable) Experience of MHE driving (Desirable) Behavioural competencies: Adaptability Accepts and adapts to changes Learns new skills to meet new needs of the business Suggests changes and improvements Quality Work Output Produces quality work Follows safety practices and compliance policies Uses time wisely and gets things done Meets or exceeds deadlines Takes responsibility for own actions Service Orientation Supports the company's mission, vision and values Meets or exceeds customer needs Responds to requests in a timely manner Takes initiative to meet customers' needs Resourcefulness Uses materials, processes and tools efficiently Takes initiative to solve problems Does the most important work first Gets things done while still upholding ethics, integrity, compliance and company values Teamwork Works with others to get things done Openly shares feedback and information that helps the team Treats others with respect Is approachable to others Listens so others feel heard Develops relationships built on trust This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.

9 hours agoTemporary

Inventory Technician I

AstreyaDublin

Company Description Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Job Description What this Job Entails: Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services. Scope: Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

9 hours ago

Health And Safety Coordinator

TeagascDublin€34,650 - €67,440 a year

Job Summary Duration: Temporary Externally Funded Non Grant-in-Aid contract post, the indicative duration of which is 6 months , subject to contract, to cover a period of maternity leave. A panel may be formed from which future similar vacancies may be filled; such a panel will remain active for a maximum period of 12 months. Basic Function Teagasc is seeking to recruit a Technologist with experience in food technology / food science. The successful candidate to act as the Health and Safety Coordinator at our Ashtown Campus. The Safety Coordinator chairs the safety committee and is in charge of ensuring the safety statement is continually updated to reflect current practices. This role also involves site assessment through regular audits, the results of which are reported to the Teagasc safety manager and the campus management team with recommendations for continuous development and improvement of safety at the Ashtown campus. The appointed Technologist will also be responsible for carrying out and developing methods and supporting technical engagement with our client companies. The Technologist will also provide support for our Customer Relationship Management System and work with our scientists in implementing our technology transfer strategy. The post will also include supporting the role of Teagasc and other partners in European Programmes. Background Teagasc Food Research Centre in Ashtown is a key facility in providing research and technical services to underpin innovation in the Irish food and horticulture sector. It comprises modern laboratories and extensive pilot plant units, as well as modern facilities for horticulture and forestry research and horticulture education. Safety is an important part of all staff’s daily routine within Teagasc. The successful candidate will be a key driver of ensuring the safety of all staff and students in Ashtown. The Technologist who will also carry out food analyses to support product innovation by our client companies especially in relation to sensory acceptability. The successful applicant will work as part of a dynamic team focusing on food innovation, development and product quality. . Job Objectives Eligibility This is an open public competition. Should a current serving Teagasc staff member be successful in their application through open public competition for this post, their current contract of employment with Teagasc will come to an end on taking up this post.

9 hours ago

Deputy Team Leader, Customer Care

MediahuisDublin

Job Title: Deputy Team Leader – Customer Function: Customer Care Department: Reporting to: Team Leader – Customer Role Purpose The purpose of this role is to support customer care Team Leader in a formalised capacity and to have objectives that reflect a deputy role. Role Responsibilities (Overview) The deputy should support the Team Lead in his duties which include: Build teams with a good working environment that are customer focused and motivated to provide a great customer experience and achieve service level goals Coach and follow up CCR performance in a structured way and be present as an inspiring and coaching leader of the CCRs in their daily work. Manage the performance of the team and individual members through regular coaching, call monitoring and feedback Ensuring all individual team members have a complete understanding of KPls, goals and objectives Addressing under performance in a timely and appropriate manner through improvement plans and/or disciplinary procedures (in conjunction with Human Resources) Analyse, interpret, present and act upon complex data maximising MI reporting systems to proactively drive and achieve targets Handle customer calls (from time to time) and complaints escalated from CCRs ensuring superior customer experience is achieved Proactively contribute to the review and improvement of systems, processes and procedures within the department Keep fully up to date with technical knowledge, processes and procedures relating to the campaign Organising shift patterns and the number of staff required to meet demand Experience & Qualifications (Minimum Experience & Essential Knowledge)

9 hours ago

Business Developer Executive

MediahuisDublin

Role Purpose Identifying & prospect new sales channels and outlets to promote and increase sales of our market leading daily products. Actively manage and maximise key account relationships with volume sales customers. Role Responsibilities (Overview)

9 hours ago

Logistics Coordinator

FIRST Global Events AgencyDublin

About Clive Clive is a subsidiary of FIRST. Please visit the official Clive website for more information: https://cliveagency.com/work-with-us/ We believe that for live communication to be truly effective, brands need to engage with people, not talk at them. For us, it’s the difference between creating events and experiences. Sometimes clients come to us with some pretty ambitious objectives like completely changing the perception of their brand or product or altering the behaviors of their staff or customers. Some clients simply ask us for our event management know-how to help them get in front of people, build a buzz, celebrate or entertain. Whether a brand’s communications challenge is big or small, internal or external, our approach always starts at the end. We get to know the audience and the action our clients want the audience to take, then consider this in everything we do. We’re committed to using original design, cutting-edge technology, unusual destinations, theatre, viral techniques and the kind of straight-talking language people are used to hearing, as a way of helping make communication memorable and effective. Our solutions come in many forms but can be grouped together into the following categories: Job Types: Full-time, Permanent

9 hours agoFull-timePermanent
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