Kilkenny jobs
Sort by: relevance | dateHousekeeping Operative
Overview of role: UPMC Aut Even Hospital are recruiting Housekeeping Operative. Flexible full-time and part-time positions available on a permanent contract. Primary Duties and Responsibilities: Cleaning of Clinical & Non-Clinical department. Waste removals and management. Follow all SOPs and policies. To ensure all Waste, both Domestic and Clinical, is removed, processed, and stored using the standard agreed under the Waste Management Policy. To liaise with Waste Removal Operators when onsite to ensure accuracy of collections and removals. To ensure all equipment used is kept clean and in good condition and stored in the allocated areas. To ensure all work areas are kept clean. To operate machinery supplied for use in Waste Management and Cleaning and ensure all safety measures are met. Using the scrubber dryer and Buffer for maintained the floor. To remove waste from the area to be cleaned to the designated collection area and reline waste bin. · To remove linen, and scrubs as appropriate from the area to be cleaned to the designated collection area. Wash walls/ledges/ doors/windows & ledges/sanitary ware, furniture, fixtures & fittings/phones and equipment as per specification. Using appropriate equipment damp dust high level surfaces. Dust control/vacuum and/or mop floors and stairs as per specification. Use machinery equipment: scrubber dry & buff to maintain the floors. Restock disposables and consumables as required. Carry out Deep cleans in all departments as per request. Ensure all cleaning equipment its cleaned and disinfected daily. Ensure all cleaning cloths & mopheads are washed and dried after every use. Ensure all checklists are signed off as required and returned to the manager/supervisor. Keep clinical bin stores in clean and well-maintained condition. Greet and engage with patients. Qualifications & Experience: Previous Housekeeping experience in a Healthcare setting is desirable but not essential. Full training is provided. Good interpersonal skills. The provision of customer service is paramount and customer care is a key element of the role. High level attention to detail, efficiency, and accuracy in all duties. Good oral and written English Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable. Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
Health Care Assistant
***CV'S WILL NOT BE ACCEPTED , APPLY USING THE APPLICATION FORM *** To assist with the delivery of patient care under the supervision and direction of Nursing or other Professional Staff. “Healthcare assistants provide assistance, support and direct personal care to patients in a variety of healthcare settings such as hospitals, clinics, nursing homes, aged care facilities, as well as community and domestic settings. They generally work in support, or under delegation, direction and supervision, of health professionals. They support Multi-disciplinary teams in the delivery of high-quality care.” - International Standard Classification of Occupations (ISCO).
Goods In Supervisor
We are now recruiting for an Goods In Supervisor for our Kilkenny Store The Petmania Store Supervisor is key to the smooth and successful running of a Petmania store. Working closely with the Store Management team you will start to learn all the some of the skills required to become a store Manager in the future whilst being an essential part of the performance of your store. To qualify you should have at least one years experience in a supervisory role in a retail/sales setting and be passionate about encouraging people to deliver their best. You need to be curious about learning new ways of managing areas of our business that you might not be familiar with, such as our Grooming Studio, and ready to be a hands on leader on the sales floor. This is a 35-40 hr role and as it's retail we trade weekends so you will be expected to be here at least one weekend day per week. Some (but definitely not all) of the key responsibilities include; CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Web Store Fulfillment Associate
The Petmania e-Commerce department are currently recruiting for 2 x a full time Web store fulfillment associates. The main duties associated with this role are: • Printing online orders as needed • Collecting products based on orders, using SKU numbers, and quantities • Assembling, labelling, and packaging orders for shipping • Completing order and shipping documentation accurately • Completing cleaning duties as required • Answering customers question by telephone and email. • Liaising with couriers to locate misplaced packages. • Liaising with other stores with issues with their Click & Collects In addition to your basic pay we offer you; Quarterly bonuses based on the success of the store, Great training opportunities through our myPetmania portal, Paid maternity and paternity leave, Access to Cycle to Work scheme and Access to HSF Health cover CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
General Operative
General Operatives Chilled Foods Plant Kilkenny About Tirlán Tirlán, formerly known as Glanbia Ireland, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. A talented team of over 2,200 people manage Tirlán’s network of 11 production facilities and 52 agri retail outlets serving its communities with annual revenues of over €3 billion. Tirlán’s state-of-the-art headquarters in Kilkenny city and innovation centre in Ballyragget promote innovation, creativity and collaboration. Tirlán is committed to sustainability throughout the organisation through its comprehensive Living Proof programme, and the Science-Based Targets initiative (SBTi) contained within it. For more information visit www.tirlan.com We have a number of vacancies for General Operatives (Casual work) in the Chilled Foods Plant, Thomas St, Kilkenny City also known as Kilkenny Food Company. Role Profile: Due to the seasonality of our Product & Business, the vacancies on offer are 3 month fixed term contracts of employment working 40 hours per week on a shift basis covering days, evening and nights. These contracts will be from December 2025 to March 2026 Key Responsibilities If you are interested in this position, please apply with an up-to-date curriculum vitae. Commitment to Diversity & Inclusion At Tirlán, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Tirlán owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. Tirlán is a Values Based Organisation
Night-time Economy Advisor
Kilkenny County Council provides services to a population of over 103,000 citizens in County Kilkenny in areas of housing, roads, transportation, planning, environment, economic and community development, tourism, libraries, fire and emergency response, parks, amenities, heritage, arts and water services. We have over 750 employees and can offer exciting careers across our services in various roles such as engineering, technical, financial, management, administration, library services, fire services and general services. Our headquarters are in Kilkenny City and we have area offices throughout the county. The Council operates within an annual revenue budget of €120.9 million and a multi-annual six-year capital budget of €832 million. Our Mission Kilkenny County Council is committed to working with the people of Kilkenny to develop sustainable, connected, economically thriving and proud communities with the consideration of climate change embedded into all of our policies and services. Our Values SUPERANNUATION CONTRIBUTION Public Service Pensions (Single Scheme and Other Provisions) Act 2012 New members joining the public sector on or after 1st January 2013 will be required to join the Single Public Service Pension Scheme. It applies to all first-time entrants to the Public Service as well as former public servants returning to the public sector after a break of more than 26 weeks. Your contributions will be made up of 3% of your gross pensionable remuneration and 3.5% of your net pensionable remuneration (your gross pensionable remuneration less twice the value of the Contributory State Pension). As of 25th March 2019, the weekly CSP rate is €248.30. Your normal retirement age under this scheme is the same age at which you can claim the Contributory State Pension. The minimum age for receipt of this pension is Age 66. There is a compulsory retirement age of 70 years. Persons who commenced in Public Service Employment after 6th April 1995 and prior to 1st January 2013: Persons who became pensionable employees after 6th April 1995 and prior to 1st of January 2013, without a break in employment, will join the Local Government (Superannuation) (Consolidation) Scheme 1998. Contributions are payable at the rate of 1.5% of your basic salary, 3.5% of basic salary less twice two times the value of the Contributory State Pension and a further 1.5% is payable for spouse and children’s contributions (non-officer grades pay a co-ordinated contribution). Non-New Entrants (those who became pensionable after 6th of April 1995 and prior to 1st April 2004) have a minimum retirement age of 60 and a compulsory retirement age of 70. New Entrants (those who became pensionable after 1st April 2004 and prior to 1st January 2013) have minimum retirement age of 65 with no compulsory retirement age. Persons who commenced in Public Service Employment before 6th April 1995: Their minimum retirement age is 60 and they have a compulsory retirement age of 70 as per Department of Housing, Planning and Local Government Circular Letter CL/2/2019. Contributions are 5% of basic salary and 1.5% of basic salary toward Widow’s & Orphan’s or Spouse & Children’s Scheme. PENSION ABATEMENT If the appointee was previously employed in the Civil Service or in the Public Service please note that the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 (Section 52) includes a provision which extends abatement of pension for all Civil and Public Servants who are re-employed where a Public Service Pension is in payment. This provision to apply abatement across the wider public service came into effect on 1 November 2012. This may have pension implications for any person appointed to this position that is currently in receipt of a Civil or Public Service pension or has a preserved Civil or Public Service pension which will come into payment during his/her employment in this position.
Temporary Staff Officer
Grade: Staff Officer (Grade V) Salary Range: €51,723 - €61,865 (Salary will be paid in accordance with such rates as may be authorised by the Minister of Education and Youth from time to time for Staff Officer (Grade V).) Nature of Position: Temporary Acting/Fixed Term Contract covering an approved leave of absence (subject to satisfactory completion of probation period) Hours of work: Monday to Friday – 35 hours per week Annual Leave: The Staff Officer will (in addition to the usual Public and Bank Holidays) be entitled to 25 working days Annual Leave. Arrangements in respect of Temporary Acting positions is in accordance with Circular Letter 008/2014 and ETB Operational Guidelines. Initial Work Location: Kilkenny and Carlow ETB HQ is located in Carlow and all HQ staff will eventually work from Carlow. Currently the HR Operations Team is based in Kilkenny. The location of work is determined by the Chief Executive or designate. Other Conditions: Offers of employment are subject to garda vetting, reference checks and pre-employment health assessment. Overview of Kilkenny and Carlow Education and Training Board Kilkenny and Carlow Education and Training Board (KCETB) is the largest education and training provider in counties Kilkenny and Carlow and offers a broad range of education and training services to approximately 14,000 students and learners on an annual basis. We manage 13 post-primary schools across the two counties and are the leading provider of Further Education and Training (FET). Through our FET Service, we offer a wide range of full-time and part-time courses, such as apprenticeships, basic education, community education and Youthreach (for early school leavers) as well as student supports and services for employers. We also manage music education through the Music Generation programme and we co-ordinate the delivery of youth services. We have a history of responding flexibly to community and employer needs and aspirations. Role and Responsibilities The initial assignment is to the Human Resources Department in the role of Assistant Team Leader – Human Resources Operations. The post-holder will support the delivery of high-quality HR services across KCETB. Key responsibilities include: Team Leadership and Coordination • Assist in planning and coordinating workflow and processes within the HR Operations Team to ensure timely and effective service delivery. • Support the development of a high-performance by motivating team members and promoting accountability. • Build productive working relationships with internal stakeholders including Principals, AEOs, Centre Managers, and employees. • Represent the HR Operations Team at internal meetings and contribute to cross-functional collaboration. Onboarding and Pre-Employment Compliance • Oversee the onboarding processes for new employees on the online Jobtrain Portal and via paper submissions, including: the collection and verification of employee setup information; reference checks; garda vetting, and occupational health assessments. • Ensure teaching staff are registered with the Teaching Council of Ireland; monitor registration status and expiry of conditions monthly. • Maintain accurate and secure personnel records in line with KCETB’s Data Retention Policy and GDPR requirements. Employment Contracts • Working with the Recruitment and Allocations Team to prepare and issue contracts of employment in accordance with relevant legislation, departmental instruction and best practice on the online Jobtrain Portal and via paper submission. • Ensure contracts are issued promptly and accurately, reflecting the correct terms and conditions. • Monitor the return of signed contracts and follow up with employees or managers as required on the online Jobtrain Portal and via paper submission. • Maintain a centralised and auditable record of all contracts issued and returned. Pay Administration and CoreHR System Management • Assist in the implementation of relevant Circular Letters, policies, and directives affecting pay and staffing. • Ensure accurate processing of changes to pay, hours, and staffing utilisation for payroll purposes. • Set up new employees on the CoreHR system, ensuring correct salary scale and point based on documentation (e.g. Statements of Service, Incremental Credit applications). • Prepare Statements of Service and support salary assimilation queries. Audit and HR Data Reporting • Assist in the preparation of documentation for internal audits, C&AG audits, and other external reviews. • Assist in the collation and submit HR reports and statistical returns to DES, SOLAS, and other relevant agencies. • Draft correspondence, reports, and documentation as required to support HR operations and compliance. Absence Management • Support the implementation of absence management policies and Circular Letters. • Support the development and updating internal guidelines for managing leave, sick absence, and occupational health referrals. Strategic HR Development and Governance • Contribute to the implementation of KCETB’s Strategic Plan within the HR function. • Support the development and continuous improvement of HR policies, procedures, and systems. • Assist in fulfilling the OSD team’s obligations in relation to corporate governance and compliance. Additional Duties • Perform other duties as assigned by the Chief Executive (or designate) in line with the evolving needs of the organisation. • Maintain confidentiality and uphold the values of KCETB in all HR-related activities. Essential Requirements The following are essential requirements for appointment to this post: • Have the requisite knowledge, skills and competencies to carry out the role. • Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Services. • Be capable and competent of fulfilling the role to a high standard. • Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. • Excellent motivating, negotiating, interpersonal and teamworking skills. • Very good judgement, problem solving and analytical skills. • Excellent ICT, administration skills. • Team leadership skills. • Ability to process work with a high level of attention to detail. • Excellent oral and written communication skills. • Good presentation, data analysis and report writing skills. • Proven record of achievement. Desirable Requirements • Knowledge and experience of human resources administration particularly in the public sector. • At least two years supervisory experience in a similar role. • Relevant qualification in human resources, payroll management or related discipline. • Experience of developing policies and procedures and implementation and monitoring of same. Other Conditions The appointment will be subject to the sanction of the Chief Executive. External work may not be undertaken without the prior consent of the Board. Probation Where a person is appointed to the position of Staff Officer to Kilkenny and Carlow ETB the first twelve months of their contract will be regarded as the probationary period. The appointment will be confirmed subject to satisfactory performance of the duties of the post. Garda Vetting Kilkenny and Carlow ETB is registered with the National Vetting Unit (NVU). As part of the Board’s recruitment and selection process, offers of employment to all posts may be subject to NVU disclosure. References Kilkenny and Carlow ETB reserves the right to seek both written and verbal references from current and previous employers, educational institutions or any other organisations with which the candidate has been associated. Kilkenny and Carlow ETB also reserves the right to determine the merit, appropriateness and relevance of such references and referees. Please note that candidates are requested not to submit references with their application form. Pre-Employment Health Assessment Candidates will be required to undergo a medical assessment or to complete a form declaring their health status. The result of the examination or declaration will be reviewed by the ETB's Occupational Health Service. Sick Leave Sick leave will be in accordance with established procedures and conditions for ETB staff. Superannuation The successful candidate will be offered the appropriate superannuation terms and conditions as prevailing in the Civil/Public Service at the time of being offered an appointment. Where the appointee has worked in a pensionable (non-Single Scheme terms) public service job in the 26 weeks prior to appointment or is currently on a career break or special leave with/without pay different terms may apply. The pension entitlement of such appointees will be established in the context of their public service employment history. Retirement Age The maximum retirement age for a member of the single public service pension scheme as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. Notice/Termination This appointment is terminable by one month’s notice in writing from either side subject to statutory provisions and relevant collective agreements. Competences The person appointed will be required to demonstrate competence in the following areas, as related to the job description: People Management • Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues • Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise • Values and supports the development of others and the team • Encourages and supports new and more effective ways of working • Deals with tensions within the team in a constructive fashion • Encourages, listens to and acts on feedback from the team to make improvements • Actively shares information, knowledge and expertise to help the team to meet it’s objectives Analysis and Decision Making • Effectively deals with a wide range of information sources, investigating all relevant issues • Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc • Identifies and understands key issues and trends • Correctly extracts & interprets numerical information, conducting accurate numerical calculations • Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence Delivery of Results • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation • Constructively challenges existing approaches to improve efficient customer service delivery • Accurately estimates time parameters for project, making contingencies to overcome obstacles • Minimises errors, reviewing learning and ensuring remedies are in place • Maximises the input of own team in ensuring effective delivery of results • Ensures proper service delivery procedures/protocols/reviews are in place and implemented Interpersonal and Communication Skills • Modifies communication approach to suit the needs of a situation/audience • Actively listens to the views of others • Liaises with other groups to gain co-operation • Negotiates, where necessary, in order to reach a satisfactory outcome • Maintains a focus on dealing with customers in an effective, efficient and respectful manner • Is assertive and professional when dealing with challenging issues • Expresses self in a clear and articulate manner when speaking and in writing Specialist Knowledge, Expertise and Self Development • Displays high levels of skills/expertise in own area and provides guidance to colleagues • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/Organisation and can communicate this to the team • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team Drive and Commitment to Public Service Values • Is committed to the role, consistently striving to perform at a high level • Demonstrates flexibility and openness to change • Is resilient and perseveres to obtain objectives despite obstacles or setbacks • Ensures that customer service is at the heart of own/team work • Is personally honest and trustworthy • Acts with integrity and encourages this in others
Temporary Staff Officer
Grade: Staff Officer (Grade V) Salary Range: €51,723 - €61,865 (Salary will be paid in accordance with such rates as may be authorised by the Minister of Education and Youth from time to time for Staff Officer (Grade V).) Nature of Position: Temporary Acting/Fixed Term Contract covering an approved leave of absence (subject to satisfactory completion of probation period) Hours of work: Monday to Friday – 35 hours per week Annual Leave: The Staff Officer will (in addition to the usual Public and Bank Holidays) be entitled to 25 working days Annual Leave. Arrangements in respect of Temporary Acting positions is in accordance with Circular Letter 008/2014 and ETB Operational Guidelines. Initial Work Location: Kilkenny and Carlow ETB HQ is located in Carlow and all HQ staff will eventually work from Carlow. Currently the HR Operations Team is based in Kilkenny. The location of work is determined by the Chief Executive or designate. Other Conditions: Offers of employment are subject to garda vetting, reference checks and pre-employment health assessment. Overview of Kilkenny and Carlow Education and Training Board Kilkenny and Carlow Education and Training Board (KCETB) is the largest education and training provider in counties Kilkenny and Carlow and offers a broad range of education and training services to approximately 14,000 students and learners on an annual basis. We manage 13 post-primary schools across the two counties and are the leading provider of Further Education and Training (FET). Through our FET Service, we offer a wide range of full-time and part-time courses, such as apprenticeships, basic education, community education and Youthreach (for early school leavers) as well as student supports and services for employers. We also manage music education through the Music Generation programme and we co-ordinate the delivery of youth services. We have a history of responding flexibly to community and employer needs and aspirations. Role and Responsibilities The initial assignment is to the Human Resources Department in the role of Assistant Team Leader – Human Resources Operations. The post-holder will support the delivery of high-quality HR services across KCETB. Key responsibilities include: Team Leadership and Coordination • Assist in planning and coordinating workflow and processes within the HR Operations Team to ensure timely and effective service delivery. • Support the development of a high-performance by motivating team members and promoting accountability. • Build productive working relationships with internal stakeholders including Principals, AEOs, Centre Managers, and employees. • Represent the HR Operations Team at internal meetings and contribute to cross-functional collaboration. Onboarding and Pre-Employment Compliance • Oversee the onboarding processes for new employees on the online Jobtrain Portal and via paper submissions, including: the collection and verification of employee setup information; reference checks; garda vetting, and occupational health assessments. • Ensure teaching staff are registered with the Teaching Council of Ireland; monitor registration status and expiry of conditions monthly. • Maintain accurate and secure personnel records in line with KCETB’s Data Retention Policy and GDPR requirements. Employment Contracts • Working with the Recruitment and Allocations Team to prepare and issue contracts of employment in accordance with relevant legislation, departmental instruction and best practice on the online Jobtrain Portal and via paper submission. • Ensure contracts are issued promptly and accurately, reflecting the correct terms and conditions. • Monitor the return of signed contracts and follow up with employees or managers as required on the online Jobtrain Portal and via paper submission. • Maintain a centralised and auditable record of all contracts issued and returned. Pay Administration and CoreHR System Management • Assist in the implementation of relevant Circular Letters, policies, and directives affecting pay and staffing. • Ensure accurate processing of changes to pay, hours, and staffing utilisation for payroll purposes. • Set up new employees on the CoreHR system, ensuring correct salary scale and point based on documentation (e.g. Statements of Service, Incremental Credit applications). • Prepare Statements of Service and support salary assimilation queries. Audit and HR Data Reporting • Assist in the preparation of documentation for internal audits, C&AG audits, and other external reviews. • Assist in the collation and submit HR reports and statistical returns to DES, SOLAS, and other relevant agencies. • Draft correspondence, reports, and documentation as required to support HR operations and compliance. Absence Management • Support the implementation of absence management policies and Circular Letters. • Support the development and updating internal guidelines for managing leave, sick absence, and occupational health referrals. Strategic HR Development and Governance • Contribute to the implementation of KCETB’s Strategic Plan within the HR function. • Support the development and continuous improvement of HR policies, procedures, and systems. • Assist in fulfilling the OSD team’s obligations in relation to corporate governance and compliance. Additional Duties • Perform other duties as assigned by the Chief Executive (or designate) in line with the evolving needs of the organisation. • Maintain confidentiality and uphold the values of KCETB in all HR-related activities. Essential Requirements The following are essential requirements for appointment to this post: • Have the requisite knowledge, skills and competencies to carry out the role. • Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Services. • Be capable and competent of fulfilling the role to a high standard. • Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. • Excellent motivating, negotiating, interpersonal and teamworking skills. • Very good judgement, problem solving and analytical skills. • Excellent ICT, administration skills. • Team leadership skills. • Ability to process work with a high level of attention to detail. • Excellent oral and written communication skills. • Good presentation, data analysis and report writing skills. • Proven record of achievement. Desirable Requirements • Knowledge and experience of human resources administration particularly in the public sector. • At least two years supervisory experience in a similar role. • Relevant qualification in human resources, payroll management or related discipline. • Experience of developing policies and procedures and implementation and monitoring of same. Other Conditions The appointment will be subject to the sanction of the Chief Executive. External work may not be undertaken without the prior consent of the Board. Probation Where a person is appointed to the position of Staff Officer to Kilkenny and Carlow ETB the first twelve months of their contract will be regarded as the probationary period. The appointment will be confirmed subject to satisfactory performance of the duties of the post. Garda Vetting Kilkenny and Carlow ETB is registered with the National Vetting Unit (NVU). As part of the Board’s recruitment and selection process, offers of employment to all posts may be subject to NVU disclosure. References Kilkenny and Carlow ETB reserves the right to seek both written and verbal references from current and previous employers, educational institutions or any other organisations with which the candidate has been associated. Kilkenny and Carlow ETB also reserves the right to determine the merit, appropriateness and relevance of such references and referees. Please note that candidates are requested not to submit references with their application form. Pre-Employment Health Assessment Candidates will be required to undergo a medical assessment or to complete a form declaring their health status. The result of the examination or declaration will be reviewed by the ETB's Occupational Health Service. Sick Leave Sick leave will be in accordance with established procedures and conditions for ETB staff. Superannuation The successful candidate will be offered the appropriate superannuation terms and conditions as prevailing in the Civil/Public Service at the time of being offered an appointment. Where the appointee has worked in a pensionable (non-Single Scheme terms) public service job in the 26 weeks prior to appointment or is currently on a career break or special leave with/without pay different terms may apply. The pension entitlement of such appointees will be established in the context of their public service employment history. Retirement Age The maximum retirement age for a member of the single public service pension scheme as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. Notice/Termination This appointment is terminable by one month’s notice in writing from either side subject to statutory provisions and relevant collective agreements. Competences The person appointed will be required to demonstrate competence in the following areas, as related to the job description: People Management • Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues • Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise • Values and supports the development of others and the team • Encourages and supports new and more effective ways of working • Deals with tensions within the team in a constructive fashion • Encourages, listens to and acts on feedback from the team to make improvements • Actively shares information, knowledge and expertise to help the team to meet it’s objectives Analysis and Decision Making • Effectively deals with a wide range of information sources, investigating all relevant issues • Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc • Identifies and understands key issues and trends • Correctly extracts & interprets numerical information, conducting accurate numerical calculations • Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence Delivery of Results • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation • Constructively challenges existing approaches to improve efficient customer service delivery • Accurately estimates time parameters for project, making contingencies to overcome obstacles • Minimises errors, reviewing learning and ensuring remedies are in place • Maximises the input of own team in ensuring effective delivery of results • Ensures proper service delivery procedures/protocols/reviews are in place and implemented Interpersonal and Communication Skills • Modifies communication approach to suit the needs of a situation/audience • Actively listens to the views of others • Liaises with other groups to gain co-operation • Negotiates, where necessary, in order to reach a satisfactory outcome • Maintains a focus on dealing with customers in an effective, efficient and respectful manner • Is assertive and professional when dealing with challenging issues • Expresses self in a clear and articulate manner when speaking and in writing Specialist Knowledge, Expertise and Self Development • Displays high levels of skills/expertise in own area and provides guidance to colleagues • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/Organisation and can communicate this to the team • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team Drive and Commitment to Public Service Values • Is committed to the role, consistently striving to perform at a high level • Demonstrates flexibility and openness to change • Is resilient and perseveres to obtain objectives despite obstacles or setbacks • Ensures that customer service is at the heart of own/team work • Is personally honest and trustworthy • Acts with integrity and encourages this in others
Assistant Support Worker & Social Care Worker
Job Summary Nua Healthcare Services (Nua) is one of Ireland’s leading Private Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range of complex support needs. Benefits of joining Nua Healthcare! CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Consumer Affairs Staff Officer
Key Working Relationships The Consumer Affairs Staff Officer will work collaboratively with the Complaints Manager, General Services Manager, Risk Manager and Quality and Patient Safety Manager to ensure high quality efficient services for patients. Purpose of the Post • Support the effective management of service user comments, compliments, and complaints in line with HSE’s “Your Service, Your Say” policy and statutory requirements. • Ensure all complaints are handled promptly, fairly, and transparently. • Promote learning from complaints to drive service improvements. • Liaising with the Hospital Manager, Hospital Consultants, Hospital Insurers and Solicitors. • Support the management of FOI, Medico Legal, and Data Protection requests. • Maintain compliance with relevant legislation and HSE policy. • Liaise with service users, families, staff, and external stakeholders. • Ensure confidentiality, empathy, and professionalism at all times. • Have supervisory responsibility for administrative staff within the department. Principal Duties and Responsibilities The principal duties and responsibilities of the Grade V - Consumer Affairs Staff Officer shall be as follows: Complaints Management and Service User Engagement • Act as the first point of contact for service users, families, and members of the public seeking to make a complaint, provide feedback, or request assistance. • Log, acknowledge, and process complaints in line with HSE policies, ensuring statutory and policy timeframes are met. • Support and, where appropriate, conduct initial review and investigation of complaints, liaising with relevant staff and departments to gather information. • Prepare and issue acknowledgements, updates, and outcome correspondence to complainants, ensuring responses are accurate, clear, and empathetic. • Maintain accurate records of all complaints in the Complaints Management System, ensuring timely updates and data integrity. • Provide information and guidance to complainants on the complaints process, escalation options, and their rights under HSE policy. • Assist in identifying trends and learning from complaints, preparing reports for management to support service improvement initiatives. • Compile monthly and annual statistical returns on complaints and feedback for reporting to senior management. • Promote a positive complaints culture that values feedback and fosters continuous improvement. • Participate in local and national training, workshops, or forums relating to complaints and consumer engagement. Patient Liaison Responsibilities • Act as a point of contact for patients and families during their care journey, offering support, information, and guidance to help them navigate services and resolve concerns at the earliest possible stage. • Work collaboratively with clinical and administrative teams to facilitate communication, mediate concerns, and ensure patient experiences are understood and addressed promptly, promoting a person-centred approach to care. Freedom of Information, Data Protection and Medico-Legal • Provide administrative support in the processing of requests under the Freedom of Information Act, Subject Access Requests (SAR), Data Protection legislation, and Medico-Legal access procedures, working under the guidance of Line Management. • Assist in the retrieval, organisation, preparation, redaction, and issuing of records, ensuring compliance with legislative requirements, HSE policy, and confidentiality standards. • Support staff and service users by offering accurate information and guidance on FOI, Data Protection, and Medico-Legal procedures, escalating complex queries to senior colleagues as appropriate. • Contribute to the preparation of monthly and annual activity reports by gathering data, maintaining accurate records, and providing updates on access requests and associated work. Administration • Ensure the efficient administration of area of responsibility. • Appropriately delegate responsibility and authority. • Ensure deadlines are met and that service levels are maintained. • Ensure all HSE policies, procedures and guidelines are adhered to. • Ensure mandatory training requirements are met and safety statements are updated and completed within timeframe. • Make appropriate use of technology to advance the quality and efficiency of service provision. • Maintain relationships with key stakeholders. • Promote co-operation and working in harmony with other teams and disciplines. • Ensure decisions are made in line with local and national agreements. • Provide administration support for meetings and attend as required. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable low carbon and efficient health service. Human Resources / Supervision of Staff • Supervise and ensure the well-being of staff, enable other team members to carry out their responsibilities, ensuring appropriate delegation of responsibility and authority. • Co-ordinate, monitor and review the work of clerical and administrative staff. • Manage workflow assignments to ensure optimal use of skill sets and resources and keep in touch with workloads of staff members to gauge levels of wellbeing and morale in the team. • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. • Conduct regular staff meetings to keep staff informed and to hear views. • Manage the performance of staff, dealing with underperformance and absenteeism in a timely and constructive manner. • Create and promote a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships with other teams and disciplines. • Solve problems and ensure decisions are in line with local and national agreements. • Identify and agree training and development needs of team and design plan to meet needs. • Pursue and promote continuous professional development in order to develop leadership and management expertise and professional knowledge. Service Delivery and Service Improvement • Ensure that the standardised HSE ‘Your Service, Your Say’ procedures for complaint management are being implemented and adhered to throughout the hospital. • Ensure that all service managers and staff within SLGH are supported to effectively manage complaints at the first point of contact. • Co-ordinate and facilitate education and training for staff in complaints handling. • Promote and participate in the implementation and management of change. • Proactively identify inequities and inefficiencies in service administration and implement solutions to improve service delivery, in line with legislation and benchmarking against best practice structures. • Maintain a good understanding of internal and external factors that can affect service delivery including awareness of local and national issues that impact on own area of work. • Encourage and support staff through change processes. Building and Maintaining Relationships • Work closely with service managers to ensure the effective management of complaints relating to their service. • Liaise with Consumer Affairs Regional Office, Office of the Information Commissioner, Data Protection Commissioner, National Complaints Governance and Learning Team, HSE Dublin and South East Complaints Committee and Office of the Ombudsman in relation to managing, progressing and resolving complaints. • Communicate effectively with other team members. • Communicate effectively with patients and carers. • Promote and participate in the Open Disclosure process as appropriate. Standards, Policies, Procedures, Health and Safety and Legislation • Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility. • Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility. • Effectively discharge the day-to-day operations, including compliance with HSE Financial regulations and all HSE policies and procedures. • Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team. • Maintain own knowledge of relevant regulations and legislation e.g. HSE Financial Regulations, Health and Safety legislation, Employment legislation, FOI Acts, GDPR, YSYS Policy. • Adequately identify, assess, manage and monitor risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role and comply with associated HSE protocols for implementing and maintaining these standards. • Pursue continuous professional development in order to develop management expertise and professional knowledge. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or Experience Professional Qualifications, Experience, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI) And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Age Age restriction shall only apply to a candidate where he or she is not classified as a new entrant. A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Candidates for and any person holding the office must be of good character. Tenure The current vacancy available is permanent and whole time. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at expression of interest stage. Working Week The standard weekly working hours of attendance for your grade are 35 hours per week. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent. Annual Leave The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on 01 January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31 December 2004.
