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Sort by: relevance | dateDML Director Of Public Health Nursing, Assistant
CV's will not be accepted. Only online Rezoomo applications will be processed. Location of post (Post Ref: DPHN220894) There is currently 1 permanent /whole-time vacancy available in Longford Westmeath Public Health Nursing Services. (Post Ref: DPHN226732) There is currently 1 permanent /whole-time vacancy available in Primary Care, Dublin South West. A panel may be formed as a result of this campaign for Dublin Midlands from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal enquiries (Post Ref: DPHN220894) Contact Margaret Nally Director of Public Health Nursing 0860403632 Margaret.Nally@hse.ie for further information about the role. (Post Ref: DPHN226732) Contact Niamh MacShane Director of Public Health Nursing 0860233448 niamh.macshane@hse.ie for enquiries relating to the recruitment process. Details of service The Public Health Nursing Service is a generalist nursing service underpinned by the principles and values of primary care and public health, including those of equity, accountability and evidence-based nursing care, working to public policy agenda and reform. The PHN service provides primary, secondary and tertiary care to a wide range of people and includes child & family health, adults with acute & chronic conditions, older persons, people with disabilities, vulnerable populations & social care, health promotion and population health. The enhanced community care model is currently being implemented and public health nursing will play a significant role in this change model. Specialist teams for management of chronic disease and care of the older person are in development and specialist nurses will be core to these teams The service is delivered within a range of settings: in the home, health centres, schools and in a variety of community settings. As pivotal team members, Public Health Nursing staff work in collaboration and partnership with other members of the primary care team and also with acute / community hospital services, voluntary bodies and statutory and non-statutory agencies. Health care services in Ireland are undertaking significant reform in line with Government policy as envisioned in Sláintecare to ensure that the service delivery model and associated governance and management structures in Community Healthcare are fit for purpose to deliver high-quality, safe and effective care that meets the needs of the population and is delivered as close to home as possible. The HSE has transitioned into 6 Health Regions. Integrated Healthcare Areas are the substructures within each of the 6 health regions. There are 20 Integrated Healthcare Areas in total. They serve a population of between 150,000 and 450,000 and will take account of local geographies, population size, needs and services. Integrated Healthcare Areas bring together both acute and community services as well as other non-HSE providers. This will be crucial to supporting and enabling integrated health and social care.
CHW Occupational Therapist, Senior Children's Disability Network Team
Job Title, Grade Code Occupational Therapist, Senior Teiripeoir Gairme, Sinsearach Children’s Disability Network Team (Grade Code: 3301) Remuneration The salary scale as at 01/02/2026: €64,551-€65,928-€67,348-€68,754-€70,162-€71,642-€73,203-€74,758-€76,007 Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html As per HR Circular 012/25 Please note that previous experience working in the public service counts only where the individual was employed directly by the relevant Civil Service/Public Body. It does not apply for temporary assignments with those bodies while engaged as an agency worker and employed by a private sector employment agency. Exemptions can be found at the following link. HSE Guidelines on Terms and Conditions of Employment provides additional information. https://www2.healthservice.hse.ie/organisation/national-pppgs/guidelines-on-terms-and-conditions-of-employment/ Campaign Reference CHW56OT26 Closing Date Wednesday 20th of May 2026 at 12 noon Proposed Interview Date (s) Candidates will normally be given at least two weeks' notice of interview. The timescale may be reduced in exceptional circumstances. Taking up Appointment A start date will be indicated at job offer stage. Location of Post There is currently one temporary whole-time vacancy available for Occupational Therapist, Senior available the below area: Children’s Disability Network Team, Cedar House, Moneen Road, Castlebar, Co Mayo A supplementary panel may be formed as a result of this campaign for Occupational Therapist Senior (CDNT) HSE West and North West Community Service (Galway/Mayo/Roscommon) from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. To find out more about our region please visit https://careerhub.hse.ie/health_region-west-north-west/ Informal Enquiries We welcome enquiries about the role. Aine Vesey aine.vesey@hse.ie 086 7966391
Colposcopy
• Minimum 2 years’ experience of working in an administrative capacity. • At least 3 months previous experience of working in a hospital / clinic environment.• Excellent communication and interpersonal skills with experience of dealing with the public and staff at all levels within the organisation. • Excellent team player. • Excellent organisational and time management skills. • Ability to display initiative during the course of work. • Ability to use computer based systems to include a detailed knowledge of MS Office and in house systems e.g. iPMS, Mediscan, MN-CMS, Health link, T-Pro. A positive customer focused approach in dealing with the general public.• Knowledge of Patient Charter, Freedom of Information Act and Data Protection Act. Must possess caring and empathetic qualities and demonstrate these attributes in the course of employment.• Understanding of the components of the Cervical Screening Pathway. • Understanding of current techniques and best practice in Colposcopy and primary treatment of cervical gynaecology.
Senior Human Resources Partner WTE
Senior Human Resources Partner (Grade VI) 0.5 WTE Informal enquiries for this recruitment panel advertisement are most welcome. Please contact Claire Purcell | Assistant Director of HR & Training | 01 4912557 | cpurcell@olh.ie A detailed Job Description & Person Specification can be downloaded below or by contacting the HR Department | hr@olh.ie Latest date for receipt of applications is 12pm (noon) on 19th May 2026. Our Lady’s Hospice & Care Services reserves the right to close the competition early should a sufficient number of applications be received. Our Lady’s Hospice & Care Services is an equal opportunities employer and supports a smoke free environment.
Direct Support Worker
The role of the Direct Support Worker is to assist in the provision of support and care to the children and/or adolescents with autism and associated intellectual disability, who attend St Paul’s CFCC. The Direct Support Worker will work in conjunction with, and under, the supervision of the Person In Charge (Childcare Leader) and Nursing and Childcare/Social Care Workers in community based Respite Designated Centres / Day Care Centre. Informal enquiries can be made to: Niamh Salter, Director of Services, nsalter@mater.ie
Sales Assistant
Sales Assistant - Applegreen Navan Retail Park As a Sales Assistant at Applegreen, you will be a crucial part of our front-line operations. If you’re looking for a fulfilling role where you can make a difference every day and build lasting relationships, we’d love to hear from you! Apply now to join the Applegreen family and become part of a company that values community, teamwork, our customers. What will I be doing as a Sales Assistant at Applegreen?
Researcher Support Officer – Admin
Role Description Provision of high-level administrative support in a complex research environment consisting of many interdisciplinary programme grants and multiple Principal Investigators is often associated with research expertise in the relevant research area. Key Duties & Responsibilities: ADMINISTRATION • To support the Director or Head of the Research area to achieve the agreed strategic and administrative goals of the research area. • To provide an effective administrative framework to support the ongoing development of the research project/area. • To advise the Director/Head of the Research area of appropriate administrative structures and procedures to give effect to agreed and approved policies. To be responsible for the development and implementation of positive and appropriate administrative work practices. • To implement agreed policy and procedures including administration, personnel, and resources for the overall development of the research project/area. • To manage the secretarial/administrative functions as required. • To allocate, delegate and supervise work of the administrative staff, as is appropriate, ensuring its effective operation. RESEARCH • To provide specific technical inputs to the research agenda such as literature review, data analysis and preparing reports. Writing and contributing to research reports, policy briefs and other documents. • To support activities of the research project as required, such as assisting in workshops, producing written outputs, in conjunction with the Director/Head of the Research area. POLICY ADVICE AND DISSEMINATION • To present research results internally and externally at conferences, meetings, including preparing presentations. • To disseminate research results through web pages, media conferences etc. • To represent the research project/area at events, meetings and networking. FINANCE • To administer financial and budgetary functions, including purchasing and cost controls in consumables, equipment and part-time pay, in conjunction with the Director/Head of the Research area. • To support researchers in the preparation of project proposals. • To review and monitor the financial position of all research grants and the overall research area. • To propose strategic or operational priorities and to advise on achieving the effective and value-for-money allocation of budgets and resources. • To ensure proper use of resources, compliance and integrity of systems in accordance with University policies, procedures and standards and in agreement with the Director/Head of the Research area. PROMOTION / DEVELOPMENT • To assist the Director/Head of the Research area with logistical planning of human, physical and financial requirements for the research project. • To identify opportunities for external relationships and collaboration. • To contribute to the development of strong external links to business and industry. • To contribute to the promotion and marketing of the research area. • To produce, when required, appropriate promotional and marketing literature. PERSONNEL • To assist with the preparation of recruitment advertisements and job particulars for posts within the research area. • To assist with managing the administrative workloads to support the research project/area. • To liaise with HR as required regarding research staff personal details and/or terms and conditions of employment for research staff contracts. • Work with the APC’s Operations Team to develop and deliver the APC’s EPE programmes. • Organise outreach activities tailored to key stakeholder groups, including patients and the general public, teachers and school children. • Organise and coordinate APC activities at local and national science festivals and exhibitions e.g. Cork Science Week, Science Festival. • Organise and oversee the APC’s ‘Food is Funky’ monthly outreach workshops. • Motivate the full cadre of APC researchers to engage in EPE activities and identify EPE opportunities for all researchers. • Coordinate and organise the annual APC’s Transition Year programme, Budding Biologists. • Organise school visits to the centre and develop new relationships with primary and secondary schools, particularly DEIS schools. • Work with the APC operations team to coordinate and develop public information sessions on APC research and related topics. • Liaise with the APC operations team to develop relevant outreach content for the APC website and social media channels. • Training and developing the confidence of APC researchers to deliver EPE activities. • Participate on and organise the APC’s EPE Committee meetings and ensure that any follow-up actions are implemented in full. • Collaborate with EPE colleagues in other centres and institutions locally and nationally to deliver jointly run EPE activities. • Contribute to the drafting of EPE material for APC annual reports, APC website, and other media. • Assist with other relevant duties as required from time to time. Selection Criteria The successful candidate will be expected to have: Essential Criteria • A graduate qualification in a field or discipline relevant to the area of investigation i.e. BSc, MSc or PhD. • Proven experience of providing high level administrative support to a research project or in a research area. • Demonstrable achievements in delivering results on a research project or in a research area. • Ability to interact with stakeholders from a range of disciplines. • Proven ability to work independently and as part of a team. • Excellent attention to detail. • Excellent report writing and presentation skills. • Excellent communication skills, both written and spoken. • Strong IT, report writing and organisational skills. • High level of initiative. • A good understanding of microbiome science and its implications for human and planetary health. • Experience in organising and coordinating education and public engagement activities and events in a research centre. • Experience of working in a research-intensive performance-driven environment. • Excellent event organisation and communication skills. • Ability to interact with stakeholders from a range of disciplines. • Excellent team player with the ability to motivate others. • A highly enthusiastic, dynamic individual with a passion for EPE. Desirable Criteria • Experience supporting Engaged Research i.e. Citizen Science, Public & Patient Involvement in research (PPI) and/or community-based research. • Proven track record of achievement and delivering results. • Creativity, ability to work on own initiative, results-focused. Please note that Garda vetting and international police clearance check may form part of the selection process. Conditions Of Employment Salary: €55,400 (part-time role with flexibility, salary pro-rata) The rate of remuneration for all appointments may be adjusted from time to time in line with government policy. Normal hours of duty are 39 hours per week (pro rata) with 60 minutes for lunch daily. Annual Leave will be 27 days per annum (pro rata). This leave is exclusive of public holidays and Good Friday. The leave year commences on 1 July annually and four days annual leave must be held for the Christmas closure period. Sick Leave: Sick leave will be granted in line with University policy in this regard which may change from time to time. You should familiarise yourself with the University Sick Leave Policy and University Sick Leave Management Policy. The tenure of the post is specific purpose whole time (for the duration of the award), based on the following provisions: (a) A probationary period of twelve months shall apply from commencement of employment in the post during which the contract of employment may be terminated by either party in accordance with the Minimum Notice and Terms of Employment Acts, 1973 to 2001. The probationary period may be extended at the discretion of the University. (b) Except in circumstances of gross misconduct justifying immediate dismissal, the appointee will receive one month's notice of termination of employment, or, if greater, such notice as is provided for in a minimum notice in terms of Employment Act, 1973. (c) The appointee is required to give one month’s notice of termination of employment. (d) Under the Public Service Superannuation Act 2004, for all new entrants to the Public Sector on or after April 2004, the normal retirement age is 65. It is no longer possible therefore to retire before age 65. Pension: The Public Service Pensions (Single Scheme and Other Provisions) Act 2012 established the Single Public Service Pension Scheme. In general, anyone taking up pensionable public service employment on or after 1 January 2013 is a member of the Single Scheme. The Act provides that most members of the Single Scheme have a minimum pension age consistent with the age of eligibility for the State Pension (Contributory) and a compulsory retirement age of 70. A member of this group is generally referred to as a “Single Scheme member”. However, applicants who have previously worked in a pensionable post (non-Single Scheme terms) in the Irish Civil/Public service, may be offered membership of the UCC Pension scheme. The normal retirement date in this scheme is age 65. A compulsory retirement date of 70 may apply depending on date of first employment in the Irish Civil/Public service. The relevant pension scheme will be confirmed to the successful applicant on completion of the Pensions Declaration form prior to taking up employment. Applicants that have previously availed of an Irish Public Service Scheme of Incentivised early retirement or enhanced redundancy payment should ensure that they are not precluded from re-engagement in the Irish Public Service under the terms of such Schemes. Queries should be directed to an applicant’s former Civil/Public Service Employer in the first instance. Applicants who are in receipt of an ill-health pension from an Irish Civil/Public Service body are required to declare that they are in receipt of such a pension. Pension Abatement: If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/Public Service pension comes into payment during the appointee’s re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012. Please note: In applying for this position, you are acknowledging that you understand that the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office/Body will support an application or an abatement waiver in respect of appointments to this position. Additional dependants’ benefits can be provided by membership of the Supplementary Life Assurance Scheme. You will be automatically included as a member of the scheme on commencement of your employment, but you may elect to opt out of the scheme at any stage. The current membership rate is 0.26% of your salary. Membership of the Group Personal Accident Scheme shall apply to all employees, subject to individual acceptance by the Insurance Company. The salary quoted is subject to a deduction from salary at the rate of 0.06%. The UCC Income Continuance Plan (ICP) provides a source of income in the event of long or short-term temporary disability. As part of your contract of employment you will be automatically included in the ICP with effect from the same date provided you have not previously opted out of the plan, or you have been declined for cover under previous contracts of employment with UCC. The cost of membership of the plan will be deducted from your salary. The current membership rate is 1.05% of your salary. The Pay Related Social Insurance Class A1 rate of Pay Related Social Insurance (PRSI) applies to the post. Voluntary Health Insurance: A VHI / Laya / Aviva Health / HSA / GloHealth group scheme is in operation and contribution may be deducted from salary, with effect from the Scheme’s renewal date (May of each year). Additional benefits: We offer progressive employment and training policies including opportunities for further studies. Staff can avail of membership of a variety of clubs and societies and a wide range of facilities on campus, including a leisure centre. As an equal opportunity employer, we offer a comprehensive suite of flexible working and family friendly initiatives. A list of such initiatives is available on our webpage.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
