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Sort by: relevance | dateMarketing Executive
Location Galway City, Letterkenny, or Sligo Essential Qualifications and Skills Minimum Candidates must: • Have the requisite knowledge, skills, and competencies to carry out the role to a high standard • Be capable and competent of fulfilling the role to a high standard • Have obtained at least Grade O6 (formerly D3) in five subjects in the Leaving Certificate Examination (Higher, Ordinary, Applied, or Vocational programmes) or equivalent, or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher, or have appropriate relevant experience which encompasses equivalent skills and expertise Desirable • Level 8 degree in Marketing or related discipline • 3 years’ experience working in a marketing role, planning and implementing marketing campaigns, developing a range of marketing materials, using multiple social media platforms, and/or brand development • Experience working with internal and external stakeholders • Excellent communication, influencing, presentation, and interpersonal skills • Ability to execute multiple marketing campaigns and activities simultaneously The Role Atlantic Technological University is an ambitious university with clear goals for growth in its Postgraduate, Part-time, Online, and Flexible Learning student numbers. The main purpose of the Marketing Executive role is to execute the Marketing Strategy for Atlantic Technological University in an integrated, multi-platform approach and actively promote Atlantic Technological University’s Postgraduate, Part-time, Online, and Flexible Learning brand amongst a wide range of industry stakeholders and customer groups. The successful candidate will be a self-starter, an expert multitasker and communicator with a keen eye for detail, and will be responsible for campaign implementation, digital content creation, monitoring and reporting, and liaising with key stakeholders. Duties • Provide marketing expertise and support for the Strategic Marketing function to help meet Atlantic Technological University’s key strategic goals • Develop and execute clearly defined marketing strategies across target audiences including but not limited to: o Online, flexible, and part-time learners o Graduates and alumni o International o Postgraduate • Coordinate, plan, and execute social media and digital marketing campaigns for the target audiences • Create engaging content (graphic, written, and digital) for distribution across multiple platforms including web, email, social media, search, and print media • Project manage the design and print of marketing literature, promotional merchandise, signage, and promotional stands • Support external engagement events on and off campus • Provide marketing advice and support to other units in Atlantic Technological University • Plan and manage photo shoots and videography shoots as required • Act as a brand guardian to ensure the Atlantic Technological University brand framework is used correctly • Using analytics, establish key performance indicators to report on all campaign activity • Effectively use the Customer Relationship Management system to maximise marketing opportunities • Conduct market research to inform new programme development and programme analysis • Support the ongoing maintenance of web content for the target audiences, including updating programme content, imagery, videos, Search Engine Optimisation, and creating landing pages to support campaigns • Other duties to be assigned by the Strategic Marketing Manager and/or Atlantic Technological University President Salary Scale Grade V Salary Scale: €52,240 - €62,482 Candidates may be appointed up to the 3rd Point (€55,394) of the Salary Scale in accordance with University Policy.
Marketing Executive
Location Galway City, Letterkenny, or Sligo Essential Qualifications and Skills Minimum Candidates must: • Have the requisite knowledge, skills, and competencies to carry out the role to a high standard • Be capable and competent of fulfilling the role to a high standard • Have obtained at least Grade O6 (formerly D3) in five subjects in the Leaving Certificate Examination (Higher, Ordinary, Applied, or Vocational programmes) or equivalent, or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher, or have appropriate relevant experience which encompasses equivalent skills and expertise Desirable • Level 8 degree in Marketing or related discipline • 3 years’ experience working in a marketing role, planning and implementing marketing campaigns, developing a range of marketing materials, using multiple social media platforms, and/or brand development • Experience working with internal and external stakeholders • Excellent communication, influencing, presentation, and interpersonal skills • Ability to execute multiple marketing campaigns and activities simultaneously The Role Atlantic Technological University is an ambitious university with clear goals for growth in its Postgraduate, Part-time, Online, and Flexible Learning student numbers. The main purpose of the Marketing Executive role is to execute the Marketing Strategy for Atlantic Technological University in an integrated, multi-platform approach and actively promote Atlantic Technological University’s Postgraduate, Part-time, Online, and Flexible Learning brand amongst a wide range of industry stakeholders and customer groups. The successful candidate will be a self-starter, an expert multitasker and communicator with a keen eye for detail, and will be responsible for campaign implementation, digital content creation, monitoring and reporting, and liaising with key stakeholders. Duties • Provide marketing expertise and support for the Strategic Marketing function to help meet Atlantic Technological University’s key strategic goals • Develop and execute clearly defined marketing strategies across target audiences including but not limited to: o Online, flexible, and part-time learners o Graduates and alumni o International o Postgraduate • Coordinate, plan, and execute social media and digital marketing campaigns for the target audiences • Create engaging content (graphic, written, and digital) for distribution across multiple platforms including web, email, social media, search, and print media • Project manage the design and print of marketing literature, promotional merchandise, signage, and promotional stands • Support external engagement events on and off campus • Provide marketing advice and support to other units in Atlantic Technological University • Plan and manage photo shoots and videography shoots as required • Act as a brand guardian to ensure the Atlantic Technological University brand framework is used correctly • Using analytics, establish key performance indicators to report on all campaign activity • Effectively use the Customer Relationship Management system to maximise marketing opportunities • Conduct market research to inform new programme development and programme analysis • Support the ongoing maintenance of web content for the target audiences, including updating programme content, imagery, videos, Search Engine Optimisation, and creating landing pages to support campaigns • Other duties to be assigned by the Strategic Marketing Manager and/or Atlantic Technological University President Salary Scale Grade V Salary Scale: €52,240 - €62,482 Candidates may be appointed up to the 3rd Point (€55,394) of the Salary Scale in accordance with University Policy.
Youth Officer
ABOUT FORÓIGE Foróige is an independent, non-profit national voluntary youth organisation engaged in out-of-school youth development and education. The organisation aims to enable young people to involve themselves consciously and actively in their own development and the development of society. Foróige employs over 600 staff and involves thousands of volunteers in the creation and delivery of high-quality services to young people through the operation of over 600 Foróige Clubs and over 140 General Youth Services and Special Projects. These community-based and community-supported initiatives are run throughout the country, in rural and urban environments, and generally in partnership with various voluntary and statutory agencies. The organisation is a registered charity and is supported by a combination of statutory, philanthropic, and corporate funding. Foróige is an equal opportunity employer and is committed to a policy of Equality of Opportunity in its employment practices. PROGRAMME DESCRIPTION The CyberQuest initiative aims to transform the lives of young people aged 16 to 25 in Northern Ireland and border counties by reducing economic inactivity and enhancing their ICT and digital skills, particularly in cyber security. Targeting those not in or far from education, employment, or training, the project seeks to foster meaningful community relations and positively impact participants' lives. Foróige is partnering with youth organisations including Springvale Training, Youth Action Northern Ireland, and Bytes (lead partner) to access economically inactive young people. The programme partners also include REIM Training Solutions Limited, providing expertise in IT and digital skills. The CyberQuest initiative integrates youth work principles through a learner-led, person-centred methodology delivered by youth work staff. This ensures tailored, evidence-informed support, which helps address participants' challenges and facilitates re-engagement and continual support. The appointed staff member will be responsible for the recruitment of participants to the CyberQuest programme across Cavan-Monaghan, designing and facilitating personal and social development programmes alongside supporting participants to engage in a range of accredited training programmes in ICT and digital skills, such as cyber security awareness and ICDL, run by the project partners, REIM. The personal and social development programme, an aspect of Work Package 1, will include induction, mentoring, social action projects, cross-community initiatives, and a series of workshops and activities themed around communication, team building, group roles, leadership, health (physical, mental, emotional, and sexual), cross-community, good relations, and personal pathways. Foróige is seeking to appoint one Youth Officer. The successful candidate will be based in one of Foróige’s regional offices in Cavan-Monaghan, with the base agreed with the successful candidate at the time of appointment. KEY RESPONSIBILITIES The successful candidate will be employed by Foróige and will be given a contract of employment. It must be understood, however, that if the position becomes redundant at any time during the period of the contract, or if the funding for the post is discontinued, or if a post holder fails to perform satisfactorily, employment may be terminated. The duties of the Youth Worker in carrying out any functions which may be involved in or arise out of the appointment shall be as notified by the local Senior Youth Officer or Area Manager, Board of Foróige, and/or its Chief Executive Officer. These duties will include, but are not limited to, the following: • Promoting, recruiting, and retaining participants aged 16–25 in the CyberQuest programme • Designing and facilitating appropriate personal and social programmes incorporating IT and digital skills • Providing post-Work Package 1 support to participants to enable them to engage in Work Packages 2 and 3 of the CyberQuest programme as appropriate • Working with each participant to develop a personal action plan and monitoring and recording progress toward achievement of personal goals • Organising residentials, cross-community, and cross-border contact and activities for CyberQuest participants on a regular basis • Ensuring delivery and assessment of programmes is in line with awarding body requirements • Recording, monitoring, and updating all participant data, including details, attendance records, one-to-one contact, achievements, and progression, to meet the data requirements of the funders and the organisation • Linking with and contributing to other initiatives within the CyberQuest programme partners and teams as required • Administration, including inputting to Foróige IT systems, compiling reports as required by the funder, and ensuring deadlines are adhered to • Complying with Foróige policies, procedures, and guidelines as instructed by Foróige management Professional Qualifications and Experience (E = Essential; D = Desirable) • Education to Degree standard (Level 7), preferably in Youth Work, Information Technology, or Digital & Media Skills (E) • Candidates with exceptional, relevant work experience may also be considered in lieu of degree qualifications • 1 year experience in youth work or a similar role (D) • Access to a car and full Irish driving licence (E) • Relevant paid or voluntary experience working with young people (D) • Exposure to and understanding of youth work (D) Person Specification (All Essential Requirements) • Ability to build and maintain effective relationships with young people • Good interpersonal skills, including the ability to liaise with a wide range of contacts and build and maintain effective working relationships • Excellent standards of accuracy and attention to detail • Ability to be proactive, use own initiative, and work effectively within a pressurised environment • Positive and flexible approach to team working • Good written communication skills, including the ability to draft summary information and correspondence, and strong report writing skills • Good computer skills, including Word, Excel, and PowerPoint software Requirements of all Foróige Staff (All Essential Requirements) • Commitment to the purpose of Foróige and to work within the values, policies, and procedures of the organisation • To act consistently in a professional manner at all times • To participate in regular supervision with your line manager • Flexibility in relation to hours of work to meet the needs of the role. Work during unsocial hours may be required • Identify training needs with your line manager and participate in training opportunities appropriate to the role • To undertake other duties as may be requested by the Chief Executive Officer of Foróige or their nominee from time to time Benefits Foróige Youth Officer Scale: €38,558, €40,163, €41,769, €43,376, €44,982, €46,592, €48,201, €50,601, €53,001 Annual Leave: 29 days plus Good Friday Pension: Contributory pension benefits Training & Development: Structured onboarding together with a 9-day Foróige Induction Programme and ongoing CPD Study Leave: Up to 5 days paid study leave per year of course Organisation Culture: Support and supervision policy and practices that support your professional development EAP: 24/7 Employee Assistance Programme Career Break: Up to 2 years career break after 3 years’ service Unpaid Leave: Up to 6 months unpaid leave after 1 year Flexible Work: Flexible work practices that support work-life balance Maternity and Paternity Benefit: Top-up maternity and paternity benefit pay Other Information Garda Vetting: As the work involves contact with young people, candidates under consideration for employment in Foróige will be subject to Garda vetting. Hours of Work: 35 hours per week. This position will require flexibility in relation to working hours, and it is expected that the Youth Officer will work late evenings and regular weekend work. Travel: This post will involve some domestic travel within Ireland and occasional meetings. Travel and expenses will be paid in accordance with appropriate Foróige rates.
Youth Officer
ABOUT FORÓIGE Foróige is an independent, non-profit national voluntary youth organisation engaged in out-of-school youth development and education. The organisation aims to enable young people to involve themselves consciously and actively in their own development and the development of society. Foróige employs over 600 staff and involves thousands of volunteers in the creation and delivery of high-quality services to young people through the operation of over 600 Foróige Clubs and over 140 General Youth Services and Special Projects. These community-based and community-supported initiatives are run throughout the country, in rural and urban environments, and generally in partnership with various voluntary and statutory agencies. The organisation is a registered charity and is supported by a combination of statutory, philanthropic, and corporate funding. Foróige is an equal opportunity employer and is committed to a policy of Equality of Opportunity in its employment practices. PROGRAMME DESCRIPTION The CyberQuest initiative aims to transform the lives of young people aged 16 to 25 in Northern Ireland and border counties by reducing economic inactivity and enhancing their ICT and digital skills, particularly in cyber security. Targeting those not in or far from education, employment, or training, the project seeks to foster meaningful community relations and positively impact participants' lives. Foróige is partnering with youth organisations including Springvale Training, Youth Action Northern Ireland, and Bytes (lead partner) to access economically inactive young people. The programme partners also include REIM Training Solutions Limited, providing expertise in IT and digital skills. The CyberQuest initiative integrates youth work principles through a learner-led, person-centred methodology delivered by youth work staff. This ensures tailored, evidence-informed support, which helps address participants' challenges and facilitates re-engagement and continual support. The appointed staff member will be responsible for the recruitment of participants to the CyberQuest programme across Cavan-Monaghan, designing and facilitating personal and social development programmes alongside supporting participants to engage in a range of accredited training programmes in ICT and digital skills, such as cyber security awareness and ICDL, run by the project partners, REIM. The personal and social development programme, an aspect of Work Package 1, will include induction, mentoring, social action projects, cross-community initiatives, and a series of workshops and activities themed around communication, team building, group roles, leadership, health (physical, mental, emotional, and sexual), cross-community, good relations, and personal pathways. Foróige is seeking to appoint one Youth Officer. The successful candidate will be based in one of Foróige’s regional offices in Cavan-Monaghan, with the base agreed with the successful candidate at the time of appointment. KEY RESPONSIBILITIES The successful candidate will be employed by Foróige and will be given a contract of employment. It must be understood, however, that if the position becomes redundant at any time during the period of the contract, or if the funding for the post is discontinued, or if a post holder fails to perform satisfactorily, employment may be terminated. The duties of the Youth Worker in carrying out any functions which may be involved in or arise out of the appointment shall be as notified by the local Senior Youth Officer or Area Manager, Board of Foróige, and/or its Chief Executive Officer. These duties will include, but are not limited to, the following: • Promoting, recruiting, and retaining participants aged 16–25 in the CyberQuest programme • Designing and facilitating appropriate personal and social programmes incorporating IT and digital skills • Providing post-Work Package 1 support to participants to enable them to engage in Work Packages 2 and 3 of the CyberQuest programme as appropriate • Working with each participant to develop a personal action plan and monitoring and recording progress toward achievement of personal goals • Organising residentials, cross-community, and cross-border contact and activities for CyberQuest participants on a regular basis • Ensuring delivery and assessment of programmes is in line with awarding body requirements • Recording, monitoring, and updating all participant data, including details, attendance records, one-to-one contact, achievements, and progression, to meet the data requirements of the funders and the organisation • Linking with and contributing to other initiatives within the CyberQuest programme partners and teams as required • Administration, including inputting to Foróige IT systems, compiling reports as required by the funder, and ensuring deadlines are adhered to • Complying with Foróige policies, procedures, and guidelines as instructed by Foróige management Professional Qualifications and Experience (E = Essential; D = Desirable) • Education to Degree standard (Level 7), preferably in Youth Work, Information Technology, or Digital & Media Skills (E) • Candidates with exceptional, relevant work experience may also be considered in lieu of degree qualifications • 1 year experience in youth work or a similar role (D) • Access to a car and full Irish driving licence (E) • Relevant paid or voluntary experience working with young people (D) • Exposure to and understanding of youth work (D) Person Specification (All Essential Requirements) • Ability to build and maintain effective relationships with young people • Good interpersonal skills, including the ability to liaise with a wide range of contacts and build and maintain effective working relationships • Excellent standards of accuracy and attention to detail • Ability to be proactive, use own initiative, and work effectively within a pressurised environment • Positive and flexible approach to team working • Good written communication skills, including the ability to draft summary information and correspondence, and strong report writing skills • Good computer skills, including Word, Excel, and PowerPoint software Requirements of all Foróige Staff (All Essential Requirements) • Commitment to the purpose of Foróige and to work within the values, policies, and procedures of the organisation • To act consistently in a professional manner at all times • To participate in regular supervision with your line manager • Flexibility in relation to hours of work to meet the needs of the role. Work during unsocial hours may be required • Identify training needs with your line manager and participate in training opportunities appropriate to the role • To undertake other duties as may be requested by the Chief Executive Officer of Foróige or their nominee from time to time Benefits Foróige Youth Officer Scale: €38,558, €40,163, €41,769, €43,376, €44,982, €46,592, €48,201, €50,601, €53,001 Annual Leave: 29 days plus Good Friday Pension: Contributory pension benefits Training & Development: Structured onboarding together with a 9-day Foróige Induction Programme and ongoing CPD Study Leave: Up to 5 days paid study leave per year of course Organisation Culture: Support and supervision policy and practices that support your professional development EAP: 24/7 Employee Assistance Programme Career Break: Up to 2 years career break after 3 years’ service Unpaid Leave: Up to 6 months unpaid leave after 1 year Flexible Work: Flexible work practices that support work-life balance Maternity and Paternity Benefit: Top-up maternity and paternity benefit pay Other Information Garda Vetting: As the work involves contact with young people, candidates under consideration for employment in Foróige will be subject to Garda vetting. Hours of Work: 35 hours per week. This position will require flexibility in relation to working hours, and it is expected that the Youth Officer will work late evenings and regular weekend work. Travel: This post will involve some domestic travel within Ireland and occasional meetings. Travel and expenses will be paid in accordance with appropriate Foróige rates.
Crew Member
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Crew Member
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Crew Member
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Customer Experience Leader
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. The Customer Experience Leader role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills. Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Customer Experience Leader
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. The Customer Experience Leader role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills. Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Customer Care
To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings . Please only apply if you are able to meet these requirements. McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. As a Customer Care Assistant, think of yourself as the face of your restaurant. You'll interact with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
