Jobs
Sort by: relevance | dateConsultant Microbiologist
We are currently recruiting for a temporary Consultant Microbiologist Post Specific Related Information: Registration as a specialist in the Specialist Division of the Register of Medical Practitioners Maintained by the Medical Council in Ireland in the relevant specialty. Informal Enqueries: Dr. Nuala O’Connell, Consultant in Clinical Microbiology Email: NualaH.OConnell@hse.ie Applications will only be accepted through the upload option below: Please submit your CV, thank you.
MRHP-- - Staff Medical Scientist, Microbiology
Staff Grade Medical Scientist - Microbiology (Molecular) MRHP-05-26-232 Midland Regional Hospital Portlaoise Location of Post: Midland Regional Hospital Portlaoise There is currently one permanent , whole-time Staff Grade Medical Scientist - Microbiology (Molecular) vacancy available in the Microbiology Department at the Midland Regional Hospital Portlaoise. A panel may be formed as a result of this campaign for a Staff Grade Medical Scientist – Microbiology (Molecular) from which current and future, permanent and specified purpose vacancies of full-time or part-time duration may be filled. Informal Enquiries: For further information about the role, please contact: Aideen Joyce Chief Medical Scientist – Microbiology Department Midland Regional Hospital Portlaoise Email: aideen.joyce@hse.ie Tel: 057 869 6270 HR Point of Contact: The HSE Dublin and Midlands is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact: Isabella Stewart HR Recruitment Officer HSE Dublin and Midlands Email: isabella.stewart1@hse.ie Purpose of the Post: In co-operation with the Senior Medical Scientist(s), clinical staff and the Chief Medical Scientist, the post holder will participate in the delivery of a quality laboratory service and development of molecular testing that supports the clinical needs of the Midland Regional Hospital Portlaoise patients / service users and is consistent with the Laboratory Quality statement, mission, vision, values and strategic plan of the organisation. Interdepartmental co-operation and team work is an essential component of providing an integrated Pathology service at the Midland Regional Hospital Portlaoise. Eligibility Criteria, Qualifications and / or Experience: 1. Statutory Registration, Professional Qualifications, Experience, etc. (a) Candidates for appointment must: - (i) Be registered, or be eligible for registration, on the Medical Scientists Register maintained by the Medical Scientists Registration Board at CORU. OR (ii) Applicants who satisfy the conditions set out in Section 91 of the Health and Social Care Professionals Act 2005, (see note 1 below*) , must submit proof of application for registration with the Medical Scientists Registration Board at CORU. The acceptable proof is correspondence from the Medical Scientists Registration Board at CORU confirming their application for registration as a Section 91 applicant was received by the 30th of March 2021. AND (iii) Have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office. AND (iv) Provide proof of Statutory Registration on the Medical Scientists Register maintained by the Medical Scientists Registration Board at CORU before a contract of employment can be issued. (Applicable to Section 38 applicants only) . 2. Annual Registration (*Applicable to Section 38 Applicants ONLY*) (i) On appointment practitioners must maintain annual registration on the Medical Scientists Register maintained by the Medical Registration Board at CORU. AND (ii) Practitioners must confirm annual registration with CORU to the HSE by way of the annual Patient Safety Assurance Certificate (PSAC). 3. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 4. Character Candidates for and any person holding the office must be of good character. Note 1* Section 91 candidates are individuals who qualified before the 31st of March 2019 and have been engaged in the practice of the profession in the Republic of Ireland for a minimum of 2 years full-time (or an aggregate of 2 years full-time), between the 31st of March 2014 and the 31st of March 2019 are considered to be Section 91 applicants under the Health and Social Care Professionals Act 2005. Note 2* For information in relation to the type of applicants – please click on this link: https://coru.ie/health-and-social-care-professionals/registration/what-kind-of-applicant-am-i-/ Post Specific Requirements: Demonstrate depth and breadth of post qualification experience in Microbiology as relevant to the role.
Advanced Midwife Practitioner, Candidate University Hospital
Details of Service The Women & Infant’s Directorate for Maternity, Neonatology and Gynaecology is located in University Hospital Kerry, which is a Model 3 hospital. UHK has approximately 1,100 births per annum and has a tertiary referral centre to Cork University Maternity Hospital within Ireland South. Maternity Services at University Hospital Kerry are delivered within HSE South West, Ireland South Women’s and Infants Directorate which is based on the principles of partnership and integration and strongly supports the involvement of the multidisciplinary team in service provision. UHK is a site for clinical placements for student midwives and student nurses in undergraduate and postgraduate programmes delivered in partnership with University College Cork, University Of Limerick and Munster Technological University. Maternity Services, UHK incorporates the use of the MN-CMS (Maternal Newborn Clinical Management System) into care delivered at UHK. There are four Maternity Units in Ireland South Women and Infants Directorate – University Hospital Kerry, University Hospital Waterford, Cork University Maternity Hospital and Tipperary University Hospital - spanning four of the largest counties in the country. Maternity Services includes Neonatology and Gynaecology as well as Midwifery and Obstetrics. The Group’s Primary Academic partner is University College Cork. A wide range of educational programmes and research is conducted within all hospitals in the Group. The cAMP provides expert, autonomous care to women experiencing complications in pregnancy, with a particular focus on the diagnosis, management, and emotional support of women with threatened miscarriage, miscarriage, recurrent miscarriage (RM), and including ectopic pregnancy and pregnancies of unknown location (PUL), Mid trimester Pregnancy Loss and Stillbirth. The role includes clinical assessment, prescribing, and coordination of care within a multidisciplinary team. Purpose of the post The individual will undertake the academic preparation and develop the clinical and leadership skills, competencies and knowledge required to meet the criteria to be registered as a RAMP with NMBI. The scope of the cAMP role must reflect the incremental development of expertise and as such, the cAMP cannot deliver care as an autonomous practitioner. The individual will complete and submit the necessary documentation for registration as an RAMP with NMBI. The value of the nursing/midwifery contribution as a distinct profession must be safeguarded and articulated in the development of new services led by advanced nurse/midwife practitioners, complementing rather than replacing current services delivered by doctors (NMBI 2017 p.9). The overall purpose of the post is to provide safe, timely, evidenced based midwife-led care to patients at an advanced midwifery level. This involves undertaking and documenting a complete episode of patient care (assess, diagnose, plan, treat and discharge patients) according to collaboratively agreed protocols and scope of practice in the clinical setting; demonstrating advanced clinical and theoretical knowledge, critical thinking, clinical leadership and decision making skills. The advanced practice role demonstrates a high degree of knowledge, skill and experience that is applied within the nurse/midwife-patient/client relationship to achieve optimal outcomes through critical analysis, problem solving and accurate decision-making (NMBI, 2017). The cAMP will manage a caseload depending on service demand and acuity to include o Women with threatened miscarriage and miscarriage o Suspected or confirmed ectopic pregnancies. o Pregnancy of unknown location (PUL) o Post-management follow-up (following expectant, medical, or surgical management). o Women with recurrent miscarriage (RM) o Bereavement support, clinical triage, and referrals to gynaecology, mental health, and community services. o Clear, compassionate communication regarding results, next steps, and recovery expectations, when to seek urgent care, support and access in subsequent pregnancies. o Telephone or in-person follow-up consultations to assess physical and emotional recovery. o Referral of patients to gynaecology, mental health, bereavement counselling, fertility services or the pregnancy loss clinic as appropriate. o Escalation of care for women with ongoing symptoms e.g. retained pregnancy tissue or ongoing bleeding, molar pregnancy o The development of a pregnancy after loss clinic which will incorporate a pre conceptual clinic o The development of a home visit pathway for families following stillbirth Central to this is the provision of quality care, a safe environment and processes for women by the use of evidence based clinical guidelines that address patient expectations, promote wellness and evaluate care given. The role will provide clinical leadership and professional scholarship in order to develop midwifery practice and health policy at local, regional and national level. The role will contribute to midwifery research to shape and advance midwifery practice, education and health care policy at local, national and international levels Informal Enquiries We welcome enquiries about the role. Name: Sandra O Connor, Director of Midwifery, UHK Email: sandra.oconnor@hse.ie Telephone: 087 3376958 Contact Meagan McGlynn- People Resourcing, m eagan.mcglynn@hse.ie – for enquiries relating to the recruitment process
DML Director Of Public Health Nursing, Assistant
CV's will not be accepted. Only online Rezoomo applications will be processed. Location of post (Post Ref: DPHN220894) There is currently 1 permanent /whole-time vacancy available in Longford Westmeath Public Health Nursing Services. (Post Ref: DPHN226732) There is currently 1 permanent /whole-time vacancy available in Primary Care, Dublin South West. A panel may be formed as a result of this campaign for Dublin Midlands from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal enquiries (Post Ref: DPHN220894) Contact Margaret Nally Director of Public Health Nursing 0860403632 Margaret.Nally@hse.ie for further information about the role. (Post Ref: DPHN226732) Contact Niamh MacShane Director of Public Health Nursing 0860233448 niamh.macshane@hse.ie for enquiries relating to the recruitment process. Details of service The Public Health Nursing Service is a generalist nursing service underpinned by the principles and values of primary care and public health, including those of equity, accountability and evidence-based nursing care, working to public policy agenda and reform. The PHN service provides primary, secondary and tertiary care to a wide range of people and includes child & family health, adults with acute & chronic conditions, older persons, people with disabilities, vulnerable populations & social care, health promotion and population health. The enhanced community care model is currently being implemented and public health nursing will play a significant role in this change model. Specialist teams for management of chronic disease and care of the older person are in development and specialist nurses will be core to these teams The service is delivered within a range of settings: in the home, health centres, schools and in a variety of community settings. As pivotal team members, Public Health Nursing staff work in collaboration and partnership with other members of the primary care team and also with acute / community hospital services, voluntary bodies and statutory and non-statutory agencies. Health care services in Ireland are undertaking significant reform in line with Government policy as envisioned in Sláintecare to ensure that the service delivery model and associated governance and management structures in Community Healthcare are fit for purpose to deliver high-quality, safe and effective care that meets the needs of the population and is delivered as close to home as possible. The HSE has transitioned into 6 Health Regions. Integrated Healthcare Areas are the substructures within each of the 6 health regions. There are 20 Integrated Healthcare Areas in total. They serve a population of between 150,000 and 450,000 and will take account of local geographies, population size, needs and services. Integrated Healthcare Areas bring together both acute and community services as well as other non-HSE providers. This will be crucial to supporting and enabling integrated health and social care.
CHW Occupational Therapist, Senior Children's Disability Network Team
Job Title, Grade Code Occupational Therapist, Senior Teiripeoir Gairme, Sinsearach Children’s Disability Network Team (Grade Code: 3301) Remuneration The salary scale as at 01/02/2026: €64,551-€65,928-€67,348-€68,754-€70,162-€71,642-€73,203-€74,758-€76,007 Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html As per HR Circular 012/25 Please note that previous experience working in the public service counts only where the individual was employed directly by the relevant Civil Service/Public Body. It does not apply for temporary assignments with those bodies while engaged as an agency worker and employed by a private sector employment agency. Exemptions can be found at the following link. HSE Guidelines on Terms and Conditions of Employment provides additional information. https://www2.healthservice.hse.ie/organisation/national-pppgs/guidelines-on-terms-and-conditions-of-employment/ Campaign Reference CHW56OT26 Closing Date Wednesday 20th of May 2026 at 12 noon Proposed Interview Date (s) Candidates will normally be given at least two weeks' notice of interview. The timescale may be reduced in exceptional circumstances. Taking up Appointment A start date will be indicated at job offer stage. Location of Post There is currently one temporary whole-time vacancy available for Occupational Therapist, Senior available the below area: Children’s Disability Network Team, Cedar House, Moneen Road, Castlebar, Co Mayo A supplementary panel may be formed as a result of this campaign for Occupational Therapist Senior (CDNT) HSE West and North West Community Service (Galway/Mayo/Roscommon) from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. To find out more about our region please visit https://careerhub.hse.ie/health_region-west-north-west/ Informal Enquiries We welcome enquiries about the role. Aine Vesey aine.vesey@hse.ie 086 7966391
Senior Human Resources Partner WTE
Senior Human Resources Partner (Grade VI) 0.5 WTE Informal enquiries for this recruitment panel advertisement are most welcome. Please contact Claire Purcell | Assistant Director of HR & Training | 01 4912557 | cpurcell@olh.ie A detailed Job Description & Person Specification can be downloaded below or by contacting the HR Department | hr@olh.ie Latest date for receipt of applications is 12pm (noon) on 19th May 2026. Our Lady’s Hospice & Care Services reserves the right to close the competition early should a sufficient number of applications be received. Our Lady’s Hospice & Care Services is an equal opportunities employer and supports a smoke free environment.
Sales Assistant
Sales Assistant - Applegreen Navan Retail Park As a Sales Assistant at Applegreen, you will be a crucial part of our front-line operations. If you’re looking for a fulfilling role where you can make a difference every day and build lasting relationships, we’d love to hear from you! Apply now to join the Applegreen family and become part of a company that values community, teamwork, our customers. What will I be doing as a Sales Assistant at Applegreen?
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
