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Job Title: : Customer Experience Champion - Dublin South West Vacancy ID : 096514 Vacancy Type : Permanent Post Date : 28-May-2025 Close Date : 11-Jun-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch¿ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities : This is a Permanent position based in Dublin South West Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Customer Experience Champion, City Centre
Job Title: : Customer Experience Champion - Dublin City Centre Vacancy ID : 096520 Vacancy Type : Permanent Post Date : 28-May-2025 Close Date : 11-Jun-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch¿ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: This is a Permanent position based in Dublin City Centre. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Bakery Assistant
Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Prepare customers bakery orders Bake, prepare and display the Bakery Products sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store€,,s portion control measures Cook, prepare and display the foods sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy.
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Software Developer Team Leader
At CRASH Services we are committed to creating a fantastic place to work for our team which includes the following company benefits ✅ 4 Day Working Week with no reduction to pay or benefits* ✅ Bonus Opportunities ✅ Company Pension, with company contributing 5% of annual salary ✅ Private Health Care for team member and dependents includes consultations, tests, scans and cancer care plus up to £7.7k annual cash benefits including health screening, therapy, optical and dental ✅ Employee Assistance Programme -24/7 Mental Health and Counselling Care for team and family ✅ Life Insurance - 3 times annual salary ✅ Gym Membership ✅ Optional Health Checks and annual Health and Wellbeing Events *Full time – 28 hours per week once probation successfully completed.
Clinic Lead
Clinic Lead – Northern Ireland Clinics – (Job Ref: 25N/CLLD) We are currently looking to recruit a Clinic Lead to oversee and coordinate the daily running of the clinics, alongside the Operations Manager. Working and liaising along with the Operations Manager to ensure a high quality of personalised care experience for all clients. This role is to help ensure that the patient journey is a smooth and stress-free experience. Location : Based within one of the NI clinics and will be required to travel regularly between clinics in Crumlin, Foyle, Holywood, Lisburn Road and any offsites. Contract Offered : Full-time, permanent Working Hours / Shifts : 8.40am to 5.20pm, Monday to Friday. Some flexibility will also be required. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Access NI Check. What does this role involve • Represent Randox Health as first point of contact for clients and professional stakeholders. • Provide continuity of care by co-ordinating all appointments and investigations (internal and external). • Assist the Operations Manager in managing the clinic team and ensure smooth running of all clinic procedures and activities. • Log all incoming calls and where required information on calls maintaining detailed and accurate records in PIS system. • Liaise and follow-up with professional partners, Randox associates (GP, Consultants), and nursing staff as required. • The operation of the company PIS, updating all calls, client details and enquiries, appointments, bookings, sales. • Carry out clinical testing. • Ensure all relevant documents for each client are uploaded into the patient portal of the PIS. • Successfully sell RH packages with in-depth knowledge on packages, offerings, and promotions. • Ensure timely follow up client for return appointment. • Maintenance and reporting of the office accounts. • Proactive follow-up and convert enquiries to bookings and seek advice, as necessary. • Recognise, pre-empt, and take steps to avoid incident, issue or complaint and escalate, as appropriate. • Assist and ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings. • Attend functions / events / clinics where applicable as a company representative. • Completion of timely financial reports; daily revenue; weekly KPIs; monthly reports. • Coordinate and distribute the workload evenly within your clinic. Essential Criteria • Knowledge of products and clients • Excellent verbal and written communication skills. • Professional telephone etiquette and manner. • Proficient level of IT literacy. • Flexibility with working hours, as required by the business inclusive of evenings and weekends. • Exemplary customer service skills and experience. • Ability to manage existing clientele and generate new clientele at the same time. Desirable Criteria • Experience in private healthcare • Experience in managing a team. • Sales/Retail experience • Valid UK driving licence
Customer Support Advisor
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Customer Support Advisors at our HQ on the Diamond Road, just outside Crumlin. Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns. Shift 1 - Monday to Friday from 08.20 to 17.00. Shift 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday. What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities: • Respond to customer enquiries promptly via phone, email, or live chat. • Troubleshoot customer issues related to orders, account status, and relevant concerns. • Deliver exceptional customer service by addressing queries effectively. • Provide essential support for clients whilst identifying potential sales opportunities. • Assisting with sales by providing information about new and existing products. • Processing payments. • Analysing customer queries and trends. • Performing assigned administrative duties. • Collaborating with other team members and internal departments. Who can apply? This role would suit an individual who is passionate about both sales and customer service. Essential criteria: • Excellent verbal and written communication skills. • Currently hold the right to work in the UK. • Excellent customer service skills. Desirable: • Previous experience in a similar role. • Experience in a customer facing environment. • Experience working in a busy environment. • Experience dealing with customers via email and phone. • Previous sales experience. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
Travel & Expenses Coordinator
Job summary Randox Laboratories continues to develop disruptive innovations within the Diagnostics and Healthcare sector globally. We are proud to have been named the Number 1 company in Northern Ireland, for the second consecutive year in the “Belfast Telegraph Top 100 Companies 2024”. Our staff are at the heart of everything we do and achieve. We have a career opportunity for a Travel & Expenses Co-Ordinator within our Travel Department. What does this team do? Our travel department is responsible for managing all aspects of business travel within our organisation. This includes planning, booking, and coordinating travel itineraries for employees, ensuring travel policy compliance, and managing travel budgets. This department also oversees expense reporting and reimbursement processes related to travel, negotiates with travel vendors to secure the best rates, and provides support and guidance to employees to facilitate smooth and cost-effective travel experiences. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent. Working Hours/Flexibility: 40 hours Monday to Friday (Some flexibility depending on department) Responsibilities: To research, source and coordinate/book travel for all travel requirements for our staff. To coordinate and book all travel requirements worldwide and process expense claims in accordance with company travel policy, guidelines and procedures. This will include booking all elements of business travel required in accordance with company travel procedures and budgets, liaising with suppliers, sourcing competitive quotes, answering travel related queries and processing expense claims in a timely manner. Providing cover outside of office hours on a rotational basis for any travel emergencies which may arise. Verify and process all staff expense claims in accordance with company travel policy, guidelines and procedures. Ensure all company staff credit card statements are reconciled for all trip expenses expenditure. Monitor the submission of expense claims and ensure all are received within the required time frame. Any other tasks or projects assigned by the Department Manager or Senior Management. Who can apply? Essential criteria: Possess GCSE (or equivalent) in Math’s and English Language (Grades A-C). Ability to communicate in English both written & verbally. Be competent in the use of Microsoft Offices computer applications: Word, Excel and Outlook. Eligibility to work within the UK Desirable: Previous experience withing a Travel department or an Administrative role. Third level qualification. Demonstrable experience of strong attention to detail.
IT Security Analyst
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunity for an Information Security Manager within our IT team. Please note, given the nature of this role, the successful candidate will require to undertake an AccessNI background check. Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL. (Onsite) Contract Offered: Full-time, Permanent, Onsite working. Working Hours / Shifts: 40 hours per week, Monday to Friday. What does this role involve? This role is responsible for network security analysis, monitoring and incident response, as well as maintenance and configuration of network security tools. Security Analysts will work with the latest technologies to detect, analyse, and limit intrusions and security events. (Fast application process) Click Apply on the site of this advertisement. You will then submit your CV to Randox. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
