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Sort by: relevance | dateCommunications Officer
Details of Service This post is funded as part of the Protecting Shared Waters project supported by PEACEPLUS, a Programme managed by the Special EU Programmes Body (SEUPB). NI Water requires a Communications Officer to work alongside the Project Team. The project aims to promote cross-border, collaborative partnerships designed to improve and manage water body status, using nature-based solutions, under the Water Framework Directive, and support continued peace and reconciliation through collaborative working and community empowerment. The role of the Communications Officer will be to provide communications support to the Project Team (NI Water and external partners) in the form of stakeholder engagement, production of digital and print materials for a variety of audiences and the development and implementation of a PR strategy for the duration of the project. The postholder will work closely with the Project Team, the NI Water Communications Team, Project partners and a Communications Consultant. The postholder will be expected to travel occasionally to locations throughout Northern Ireland and Ireland. The postholder will report directly/jointly to the Protecting Shared Waters Project Manager and to the Project Communications Manager. Line Manager responsibilities will be with the Project Manager, Protecting Shared Waters with day to day mentoring support and guidance from the Project Communications Manager and the rest of the Communications Team. They will also have a direct link with the Project Officers (employed by the Project Partners) working on behalf of the Project, ensuring alignment of objective and activities, and close alignment to the proposed Project Communications Strategy. The postholder will support the Project Communications Consultant by providing a liaison point between the partners and the Consultant. They will co-ordinate material and produce copy for the production of communication assets. Role Responsibilities Responsible for implementing the project communications plan in conjunction with the Project Management Team and external stakeholders. Leading on the co-ordination of project launch and closure events, as well as community and policy stakeholder events. The Communications Officer will be responsible for the day-to-day organisation and planning of events, reporting to the Project Manager, Communications team and Communications Consultant at all stages. Responsible for creating and posting social media content, writing press releases, e-newsletters to promote the work of the project. Point of contact for partners to relay and communicate news and ensure it is edited and adapted for inclusion on social media and e-zine. Collate project material from partners and adapt so it is suitable for a variety of digital and print outlets, for example project leaflets, project reports, workshop materials, project signage, project interpretation panels etc. and liaise with the Communications Consultant to support their procurement of these. Provide support to partners on community engagement events through creating and organising radio adverts, press adverts and finding other ways to promote the work of the project, including working with external advertising agencies. Attend project events and activities to network on behalf of the project and collect and disseminate information about the project through a variety of communication channels. Follow procurement process to source supplier quotes, raise purchase orders, receipt, and approve invoices using Oracle system, and maintain record of budget versus spend as required by EU PEACEPLUS project (complex rules and processes). To include assisting with tendering exercises. Ensuring project website content is created and delivered using information provided from project partners. Creating, developing and delivering presentations highlighting updates and progress of the project to internal and external stakeholders. Measuring and reporting on Communications performance and activities, reporting outcomes to SEUPB, project team, and external stakeholder group. Responsible for event management of stakeholder events such as the External Advisory Group of North/South Stakeholders. Identify ways to enhance and protect the reputation and public profile of the Protecting Shared Waters Project and NI Water, at stakeholder events and through press, digital and social media platforms. Undertake other relevant duties as may from time to time be required. As this post requires you to travel on occasion on official duty throughout Northern Ireland and the border counties, you must have a full driving licence or access to a reliable means of transport which will enable you to fulfil your responsibilities. This is an operational requirement and is essential to meet business needs. There may be an occasional requirement to work overtime, including weekends and evenings. This will be by pre-agreement with Line Manager. Budget and People Management Responsibilities The postholder will be responsible for ensuring efficient management of budgets, appropriate delivery of allocated work, compliance with SEUPB Programme Rules and NI Water policies and procedures. Ensure day-to-day implementation of bespoke stakeholder engagement activities including planning, budgeting, monitoring and evaluation. Ensure communications activities, outcomes and outputs are captured and recorded in line with SEUPB Programme Rules. Monitor project communication budgets, payments and oversee the preparation of financial and statistical reports, which satisfy and comply with standards set by the SEUPB and NI Water. Please note that this is not an exhaustive list of duties and the post holder will be required to carry out other duties as required. Entry Requirements Candidates must be able to demonstrate that they meet the following requirements in their application and, where necessary, at interview. Essential Criteria A third level qualification in a relevant discipline is required, for example Communications, Marketing, Public Relations or Public Affairs, and a minimum of one years’ experience working in a press, marketing or public affairs environment to include: • Planning, production and implementation of a variety of content for social media channels, including website management • Experience of writing news releases, articles for publication and producing e-zines • Experience of using digital marketing tools such as WordPress, Customer Relationship Management databases and Google Analytics OR A minimum of three years’ experience working in a press, marketing or public affairs environment to include: • Planning, production and implementation of a variety of content for social media channels, including website management • Experience of writing news releases, articles for publication and producing e-zines • Experience of using digital marketing tools such as WordPress, Customer Relationship Management databases and Google Analytics A minimum of one years’ experience of developing and delivering presentations to a variety of audiences. As this post requires you to travel on occasion on official duty throughout Northern Ireland, you must have a full driving licence or access to a reliable means of transport which will enable you to fulfil your responsibilities. This is an operational requirement and is essential to meet business needs. A working knowledge of Microsoft Office packages. Desirable Criteria In the event of a large number of applications, in the first instance, candidates may be short-listed on the following desirable criteria: Event Management experience. In the second instance, candidates may be short-listed on the following additional desirable criteria: 2. Experience of producing project progress reports. In the third instance, candidates may be short-listed on the following additional desirable criteria: 3. Experience of Community Engagement. Competencies Demonstrates a Customer Orientation and a Focus on Quality • Always acts with the customer (both internal and external) in mind • Sensitively engages with the customer to understand and manage expectations • Actively seeks out and responds to customer feedback to improve levels of service and communications • Understands the importance of always displaying a professional approach as a representative of NI Water and the Protecting Shared Waters project • Exceptional organisational, communication and written skills, with ability to adapt style to suit different audiences • Adhere to General Data Protection Regulation requirements regarding the processing of personal data collected at events Solves Problems and Makes Good Decisions • Is creative when approaching problems and seeks solutions to overcome them • Applies specialist technical knowledge to deal with queries and problems • Is receptive to new and creative ideas • Seeks appropriate input and advice from others when making decisions • Participates in group decision-making by providing ideas and opinions Teamwork • Works both internally and with external partners to ensure the team vision and goal is achieved • Communication is clear, succinct and gets the desired message across • Actively contributes to efforts to promote the services of NI Water and the Protecting Shared Waters project Team Ethics • Takes time to find out what others have to say and is receptive to other ideas • Shows tolerance and consideration • Understands and is sensitive to the viewpoints of others despite personal differences Embraces Organisational Change • Receptive to change and different or new ways of working • Looks for new and better ways of doing things • Makes suggestions for improvements to their normal working routine Ensures Personal Change, Growth and Development • Proactively and regularly seeks feedback • Open to constructive criticism • Attends and participates in training opportunities Salary This Band 6b role offers a competitive remuneration package with a salary scale of £29,863 to £36,499 per annum (pay award pending). The starting salary will normally be at the first point of the scale. Salaries are reviewed annually effective 1st April. Location Westland, 40 Old Westland Road, Belfast, BT14 6TE Or Seagoe Office, Unit 41, Seagoe Industrial Estate, Craigavon, BT63 5QE Duration Full time, Fixed Term for 2 years Benefits Not only will you be working for one of Northern Ireland’s top companies, you will also receive a number of company benefits to include: • Generous annual leave and public holidays • Flexible working and family friendly policies • Employee assistance programmes • Cycle to work scheme • Volunteering support • Hybrid working (available after 3 months following onboarding and training) • Occupational sick pay Pension As well as a competitive remuneration package, NI Water offers an excellent Defined Benefit pension scheme with a current employer contribution of 26.2 percent. Annual Leave 25 days increasing to 30 days after 10 years’ service in addition to 12 public and privilege holidays. Health and Wellbeing Programmes NI Water offers a multi award winning Health and Wellbeing programme offering a range of benefits and initiatives to support physical, mental, financial and social health including: • Seasonal health campaigns • Wellbeing roadshows twice a year across all hubs, including free vaccinations and health checks • A range of social networks and support forums
Tradesperson
Tradesperson - London (Job Ref: 26/TPLD) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. With our ever increasing number of new clinics opening on the high street across the UK and Ireland, we require several new staff members to join our Facilities team. We have an exciting new career opportunity for a Tradesperson to join our Facilities team. Location : Home based in the Greater London area, with regular travel required to Randox sites, mainly across London and the South of England. Some travel to other parts of the UK and Ireland will be required on some occasions. Contract Offered : Full-time, Permanent Working Hours : 40 hours per week, Monday to Friday from 08.40 to 17.20. Some flexibility may be required. What does this role involve? This role will be responsible for providing efficient, high quality maintenance and minor repair services across buildings and facilities, ensuring a safe, functional, and well maintained environment for occupants and visitors. Key duties of the role will include: • Carry out day to day maintenance and minor repair works across multiple trades. • Undertake basic plumbing, joinery, painting, decorating, and general building repairs. • Repair or replace fixtures and fittings (doors, locks, hinges, shelving, signage, etc.). • Carry out minor electrical tasks where permitted (e.g. changing light fittings). • Respond to reactive maintenance requests in a timely manner. • Assist with planned preventative maintenance tasks. • Identify and report defects requiring specialist contractor intervention. • Ensure compliance with all health & safety regulations and safe systems of work. • Maintain accurate records of work completed. • Keep tools, stores, and work areas tidy and safe. • Provide courteous and professional customer service to staff, tenants, or clients. • Travel regularly to different existing and new Randox sites throughout the UK and Ireland. Who can apply? Essential Criteria: • Proven experience in a trade, caretaker, maintenance, or similar role. • Good practical knowledge across multiple trades (e.g. basic plumbing, joinery, decorating). • Ability to safely use hand tools and power tools. • Understanding of health & safety practices in a maintenance environment. • Ability to carry out work independently with minimal supervision. • Good problem solving and organisational skills. • Strong communication and customer service skills. • Physical ability to carry out manual tasks. • CSCS card. • Full UK driving licence. • Flexibility to travel regularly throughout the UK and Ireland. Desirable Criteria: • Relevant trade qualification(s) or vocational training (e.g. NVQ Level 2). • Experience working in facilities management, housing, schools, or healthcare settings. • Basic electrical or plumbing certification. • Knowledge of legionella awareness or asbestos awareness. • Experience using maintenance request or CAFM systems. • Experience supervising contractors or apprentices. • Additional trade skills (e.g. tiling, patch plastering, basic flooring).
Plumber
Plumber - London (Job Ref: 26/PMLD) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. With our ever increasing number of new clinics opening on the high street across the UK and Ireland, we require several new staff members to join our Facilities team. We have exciting new career opportunities for Plumbers to join our Facilities team. Location : Home based in the Greater London area, with regular travel required to Randox sites, mainly across London and the South of England. Some travel to other parts of the UK and Ireland will be required on some occasions. Contract Offered : Full-time, Permanent Working Hours : 40 hours per week, Monday to Friday from 08.40 to 17.20. Some flexibility may be required. What does this role involve? This role will be responsible for the installation, maintenance, repair, and testing of plumbing systems and associated equipment. The role will ensure plumbing works are carried out safely, efficiently, and in compliance with relevant regulations and standards. Key duties of the role will include: • Install, maintain, and repair hot and cold-water systems, heating systems, and drainage. • Diagnose faults and carry out effective repairs to plumbing systems. • Install sanitary ware, pipework, valves, traps, and appliances. • Carry out planned and reactive maintenance tasks. • Ensure all work complies with current health & safety legislation and building regulations. • Conduct inspections, pressure testing, and commissioning of systems. • Complete job reports, maintenance logs, and documentation accurately. • Liaise professionally with colleagues, contractors, and customers. • Maintain tools, equipment, and work areas in a safe and tidy condition. • Participate in on-call or emergency call-out rotas where required. • Travel regularly to different existing and new Randox sites throughout the UK and Ireland. Who can apply? Essential Criteria : • NVQ Level 2 or 3 (or equivalent) in Plumbing or Plumbing & Heating. • Proven experience working as a plumber in domestic, commercial, or industrial environments. • Sound knowledge of plumbing systems, materials, and installation techniques. • Understanding of UK water regulations and health & safety requirements. • Ability to read and interpret drawings and technical specifications. • Strong problem-solving and fault-finding skills. • Good communication and customer service skills. • Ability to work independently and as part of a team. • Relevant CSCS card. • Full UK driving licence. • Flexibility to travel regularly throughout the UK and Ireland. Desirable Criteria: • Gas Safe registration (ACS qualifications). • Experience working in facilities management or public-sector buildings. • Knowledge of heating systems (e.g. boilers, heat pumps, underfloor heating). • Legionella awareness or water hygiene training. • Experience using CAFM or maintenance management systems. • Experience supervising apprentices or junior staff. • Additional trade skills (e.g. basic electrical, tiling, or joinery).
Electrician
Electrician - London (Job Ref: 26/ELLD) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. With our ever increasing number of new clinics opening on the high street across the UK and Ireland, we require several new staff members to join our Facilities team. We have exciting new career opportunities for Electricians to join our Facilities team. Location : Home based in the Greater London area, with regular travel required to Randox sites, mainly across London and the south of England. Some travel to other parts of the UK and Ireland may be required on some occasions. Contract Offered : Full-time, Permanent Working Hours : 40 hours per week, Monday to Friday from 08.40 to 17.20. Some flexibility may be required. What does this role involve? The main purpose of this role will be to perform required electrical maintenance of existing Randox sites as well as fit out of new sites across the UK and Ireland. Key duties of the role will include: • Being responsible for ensuring all work carried out is in accordance with current electrical regulations and all paperwork is stored in suitable locations. • To assist with sub-contractors visiting sites to perform necessary/preventative maintenance. • Ensure that all Periodic Testing within the company is carried out every year to keep boards up to date. All records to be kept on file and in a secure location. • Assist the Facilities Supervisor with planning aspects of electrical installations for new extensions and alterations. • To execute the work schedules for all relevant Electrical Maintenance in a timely manner. • To ensure all job sheets are forwarded at the end of each week for inclusion in the next schedule of works. • Ensure that all PAT Testing is carried out in a timely manner and that at least one day a week is set aside for testing. All records to be kept on file and in a secure location. • Ensure testing of generators is carried out once a month and all records are kept up to date and stored securely. • Ensure that site walk rounds are performed once a month externally to log any external maintenance required. • To perform all necessary internal testing in relation to emergency lighting and escape. • Travel regularly to different existing and new Randox sites throughout the UK and Ireland. Who can apply? Essential Criteria: • Trained to 18th edition electrical regulations. • Understanding of building regulations for electrical installations. • JIB approved electrician. • Good understanding of generators/CCTV and BMS. • Full UK driving licence. • Flexibility to travel regularly throughout the UK and Ireland. Desirable Criteria: • Previous experience in a similar role. • CSR card. • Understanding and ability to perform domestic and commercial and industrial installations. • Ability to perform PAT Testing and Thermal Imaging Testing.
Weekend Cook
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Weekend Cook to join our team based at NI Hospice, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Cleaning Operative
Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at Ulster Carpets, Portadown. This is a great opportunity to join a world leading facilities management company. Working Pattern: Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTUR E
Social Care Worker
Social Care Worker (Permanent, Full-Time), Clonmel, Co. Tipperary Come and work with one of Ireland’s best 150 Employers! Corlann is looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. The role of a Social Care Worker Social Care Workers fulfil a key supportive and advocative role for individuals supported by the service. The Social Care Worker’s role is to support the person in all aspects of their life focusing on the individual's ability and promoting independence and development of skills. They assist in all aspects of the practical tasks associated with the daily life of the person supported either in their home or within a day service setting. The Social Care Worker will assist and support people who use the service with the development of their individual person centred plan and the achievement of associated outcomes, and critically, will support people who use the service to make informed choices and fulfil their potential. They will encourage participation in the community through inclusive and creative thinking, seek opportunities for new experiences and help individuals make their own, informed choices. Please see attached job description for further details including job requirements, duties, etc. Closing Date for receipt of completed Applications Forms/CVs online is 3rd May 2026. Corlann South East is an Equal Opportunities Employer. INDSE
Social Care Leader
Applications are invited for the following:- A unique opportunity to lead a team using the ‘Good Lives Model’ Social Care Leader – Ref: 96526 Permanent Full-Time (78 hours per fortnight) Adult Residential Services Cork City and county We are seeking energetic, passionate candidate to join our residential teams based in our Services in Cork City. The Purpose The model of Service will be based on the Good Lives and Stay Well planning systems. The successful candidate ideally should have a good working knowledge of Clinical Risk Management and in the identified planning systems or in the management of Services for persons with complex/behavioural support needs. The person/s appointed shall ensure that the vision is delivered through our core values of Person Centred Service. Ensure compliance with organisational policies, procedures, national Legislation including Health Act 2007 and H.I.Q.A. regulations. Working hours will be variable over seven day roster including, day shifts, weekends and unsocial hours. Working towards community integration and ensuring a quality service is provided to all who use the service are essential parts of the role. Reporting to the Services Manager / Person in Charge (PIC) Professional Qualifications and Experience etc. Candidates must Possess a level 8 or higher health related 3rdlevel qualification on the Quality & Qualifications (QQI) framework in nursing / social care or health science. OR Possess an equivalent qualification recognised by the Social Care Worker Registration Board, CORU If a qualified nurse maintain live annual registration in the relevant division of the Register of Nurses and Midwives maintained by the (Nursing and Midwifery Board of Ireland) - An Bórd Altranais OR If Social Care qualified must have up to date CORU registration or Confirmation of application for registration submitted to CORU and must maintain such registration for the duration of employment in this role. Be computer literate including proficiency in Microsoft Office and knowledge and proficiency of using information systems A full driving licence which qualifies you to drive on Irish roads is essential Experience A minimum 5 years’ experience of working in residential services supporting adults with intellectual disability, autism and challenging behaviour is essential. Experience of leading and managing a team is desirable Post graduate training in Positive Behaviour Support is desirable Applicants must be flexible to meet the requirements of the service Excellent communication and interpersonal skills and a high level of flexibility is essential Experience of using alternative communication methods is essential Previous experience and understanding of how to support individuals with very specific and clinical support requirements and a clear understanding of the importance of working in line with written protocols and guidelines is desirable Experience of using a person centred planning system is essential. Knowledge of the good lives model of service and armadillo risk review process is desirable 2. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Candidates for and any person holding the office must be of good character. Salary Scale: Social Care Leader: €56,915 - €66,465 1/2/26 Consolidated Scales * Successful candidates are required to submit all documentary evidence outlining any relevant experience within 3 months of starting date. Failure to do so will mean that any incremental credit due now will only be paid from date of submission of documents. INFORMAL ENQUIRIES OR REQUEST FOR FULL JOB DESCRIPTION TO: Stephen Dalton, Sector Manager, Tel: +353 21 4556243 (e-mail: stephen.dalton@corlann.ie) Closing Date: Sunday 3rd May 2026 A panel may be formed from this competition from which future vacancies may be filled throughout our Services Applications should be made online using the 'APPLY' link below Corlann is an equal opportunities employer
Monitoring, Evaluation and Learning Officer
Job Title and Grade Monitoring, Evaluation and Learning (MEL) Officer Grade VII (Grade Code 0582, DOH scales as at 1 Feb 2026) Current pay scale €60,613 – €78,795 (inc. 2 LSIs) Fixed Term (12 months), Full Time (35 hours pw) Location of Post This post is based in CRC main office in Clontarf, Dublin. The CRC has locations in Dublin, Waterford, and Limerick, and travel to other sites may be required. Details of Service We are delighted to offer the opportunity for a dynamic and solutions-oriented Monitoring, Evaluation and Learning (MEL) professional to join the CRC team and help drive the organisation’s journey through change. Our 2025–2030 strategy sets out the renewed purpose, bold ambitions, and values-led direction of the organisation. The Transformation Management Office (TMO) is supporting strategy implementation, creating the space and structure to think about strategic change, and engaging constructively with staff across the organisation to problem solve, surface issues, and ensure feedback is collaborative and genuinely two-way. The MEL Officer will play a key role in the TMO, drawing on their experience and values to help ensure results and progress are being captured and reported; success is being celebrated and recognised; and service users remain at the heart of everything we do. The role will be fully reflective of the organisation’s values, and the successful candidate’s responsibilities will include: Person-Centredness: Designing and implementing measures and tools, tailored to the needs of CRC service users and staff, to monitor delivery of the strategy. Quality: Collecting, managing, and reporting a robust portfolio of evidence from which to track progress and generate learning to support continuous improvements in organisational performance and impact. Respect: Working with a variety of stakeholders and teams across the CRC to promote buy-in for strategic changes, reflection, and continuous improvement. Courage: Thinking creatively and boldly to generate actionable insights through case studies, visualising data, and knowledge products for a wider audience. Collaboration: Engaging with relevant stakeholders to determine appropriate monitoring activities and obtain data. Where data is not currently available, working with stakeholders to establish appropriate systems and processes to address gaps. Stewardship: Highlighting evidence-based examples of good practice, efficiency, and value for money arising from strategy implementation and continuous improvement initiatives. Reporting Relationship The post holder will report to the Transformation Change Manager. Key Working Relationships Transformation Management Office (TMO), leadership team, and wider staff, as well as service users and other external stakeholders as appropriate. Purpose of the Post The MEL Officer will play a key role in the TMO, drawing on their experience and values to help ensure results and progress are being captured and reported; success is being celebrated and recognised; and service users remain at the heart of everything we do. Principal Duties and ResponsibilitiesReview and Update MEL Framework
Assistant Staff Officer
Purpose of the Post The Grade IV Assistant Staff Officer will be a key player to supporting the efficient day to day administration of the unit and ensure the highest level of service delivery for our service users. The position of Grade IV Assistant Staff Officer encompasses administrative responsibilities within the unit to include high volume incoming and outgoing calls reception duties and sorting and distributing results and screening administration letters. The post holder may be expected to train across all Grade IV roles within the unit to ensure the delivery of comprehensive administrative support while providing cross cover when required. Principal Duties and Responsibilities The position of Grade IV encompasses administrative responsibilities which include the following: Administration • The role of the Grade IV Assistant Staff Officer is a client facing and administrative role within the administration team of the BreastCheck Unit responsible for the provision of front line service to all service users attending and contacting the BreastCheck Unit. Provide reception and phone support to the service users of BreastCheck in a timely and efficient manner • Answer incoming calls from service users schedule appointments and maintain and update screening records • Follow up with service users on upcoming appointments provide information and answer any questions presented in an efficient and courteous manner • Prepare and issue office documentation results correspondence reports etc to the highest possible standard with efficiency quality and accuracy • Identify and participate in areas of service improvement for service users of BreastCheck • Ensure the efficient day to day administration of area of responsibility sharing the workload of the administration team around the needs of the service user • Ensure that deadlines are met • Ensure that archives and records are appropriately processed accurate and readily available • Maintain confidentiality of documentation records etc and ensure adherence to GDPR legislation. Participate in record retention destruction and archiving processes • Maximise the use of technology in ensuring work is completed to a high standard • Ensure line management are kept informed of issues and positively contribute to providing solutions to issues identified • Organise and attend meetings as required take minutes at meetings and prepare for timely circulation following meeting • Perform other administration duties appropriate to the post as may be assigned by the Unit Manager or Supervisor • Responsible for the provision of cross cover for other Grade IV roles within the unit at times of absence leave and in line with service needs • Compile and correlate patient data for intermittent reviews and audits Customer Service • Consistently provide a professional customer driven service to internal and external stakeholders • Promote and maintain a customer focused environment and notify Line Manager of any deficiencies • Ensure that service users are treated with dignity respect and the utmost courtesy • Act on negative and positive feedback from service users customers and report same to Line Manager or Q Pulse for shared learning • Ensure that service users are given accurate information to assist with their queries about the BreastCheck service Human Resources Cross Cover • Provide assistance to the Client Services Supervisor to ensure the delivery of high quality service provision to the BreastCheck Team at all times is prioritised • Keep open communication at all times with both management and staff • Co operate and collaborate with other teams and disciplines providing cross cover to teams during periods of absence under the direction of the Supervisor or Unit Manager Standards Policies Procedures and Legislation • Maintain own knowledge of employer policies procedures guidelines and practices to perform the role effectively and to ensure current work standards are met by own team • Maintain own knowledge of relevant regulations and legislation for example Financial Regulations Health and Safety Legislation Employment Legislation FOI Acts GDPR • Ensure consistent adherence to procedures within area of responsibility • Have a working knowledge of the Health Information and Quality Authority HIQA Standards as they apply to the role for example Standards for Healthcare National Standards for the Prevention and Control of Healthcare Associated Infections Hygiene Standards etc and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role • Support promote and actively participate in sustainable energy water and waste initiatives to create a more sustainable low carbon and efficient health service The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently the post holder may be required to perform other duties as appropriate to the post which may be assigned to him or her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and or experience Candidates must have at the latest date of application: Professional Qualifications Experience etc a Eligible applicants will be those who on the closing date for the competition: i Have satisfactory experience as a Clerical Officer in the HSE TUSLA other statutory health agencies or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or ii Have obtained a pass Grade D in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination including Mathematics and English or Irish Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination Or iii Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction Or iv Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland QQI Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. A list of other statutory health agencies can be found here Other requirements specific to the post • This post is a front facing service position and will be based in the assigned BreastCheck Unit • Hours are aligned to the needs of the service and are scheduled between the hours of 8am and 5pm • The post holder may be required to train and provide cross cover to other Grade IV roles within the unit at times of absence leave and in line with service needs Skills competencies and or knowledge Professional Knowledge and Experience • Knowledge and understanding of breast screening and the National Breast Screening Programme • Experience of working within a front facing customer support role • Demonstrates knowledge and experience relevant to the role as per the duties and responsibilities eligibility criteria and post specific requirements of the role • Maximise the use of ICT demonstrating excellent computer skills particularly Microsoft Office Outlook etc • Demonstrate the ability to work in line with relevant policies and procedures Planning and Managing Resources • Demonstrate the ability to plan and organise own workload and that of others in an effective and methodical manner within strict deadlines ensuring deadlines are met Responsibility for ensuring the workload is delegated in accordance with the needs of the service prioritising the service user at all times • Sets realistic goals and time scales taking account of potential problems and competing priorities • Devotes time and energy to the most important task at any given time prioritising the needs of the service and service user • Maintains an awareness of value for money Commitment to a Quality Service • Demonstrate a commitment to providing a quality service ensuring an awareness of the service user and priority is assigned to the service user at all times • Demonstrate awareness and appreciation of the service user and has strong customer service skills with experience in problem resolution • Demonstrate the ability to provide information and support to service users attending the BreastCheck service user • Embraces the change agenda demonstrates flexibility initiative and adaptability in a changing work environment • Conduct audit and review of administration service under direction of Supervisor or Unit Manager to ensure quality assurance Evaluating Information Problem Solving and Decision Making • Demonstrate numeracy skills the ability to evaluate information problem solve and make effective decisions • Takes responsibility to make decisions and resolves problems in a timely manner • Gathers information from enough sources and other people to make well founded decisions or solve problems • Demonstrate the ability to resolve service user issues complaints and queries Team working • Demonstrate the ability to work on own initiative as well as part of a team • Contributes to a positive team spirit and provides encouragement and support to team members at all times • Demonstrates a flexibility and willingness to become involved and help team members if they are under pressure • Ensure that initiative and responsibility is taken at times where the Communication and Interpersonal Skills • Effective communication skills including the ability to present information in a clear and concise manner • Strong written communication skills • Strong interpersonal skills including the ability to build and maintain relationships with a variety of stakeholders treats others with dignity and respect • Demonstrate the ability to influence people and events Campaign Specific Selection Process Ranking Shortlisting Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills competencies and or knowledge section of this job specification Therefore it is very important that you think about your experience in light of those requirements Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process Those successful at the ranking stage of this process where applied may be placed on an order of merit and may be called to interview in bands depending on the service needs of the organisation Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments CPSA The Code of Practice sets out how the core principles of probity merit equity and fairness might be applied on a principle basis The Code also specifies the responsibilities placed on candidates facilities for feedback to applicants on matters relating to their application when requested and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice Additional information on the HSE review process is available in the document posted with each vacancy entitled Code of Practice Information for Candidates Codes of practice are published by the CPSA and are available on https://www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled Code of Practice Information for Candidates or on https://www.cpsa.ie The reform programme outlined for the Health Services may impact on this role and as structures change the Job Specification may be reviewed This Job Specification is a guide to the general range of duties assigned to the post holder It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned Tenure The current vacancies available are permanent and whole time The post is pensionable A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled The tenure of these posts will be indicated at expression of interest stage Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management Recruitment and Appointments Act 2004 and Public Service Management Recruitment and Appointments Amendment Act 2013 Remuneration The salary scale for the post is 0558 Grade IV Clerical 01 02 2026 €36,109 38,241 39,097 41,260 43,240 44,973 46,651 48,914 50,560 52,235 53,829 55,463 LSIs New appointees to any grade start at the minimum point of the scale Incremental credit will be applied for recognised relevant service in Ireland and abroad Department of Health Circular 2 2011 Incremental credit is normally granted on appointment in respect of previous experience in the Civil Service Local Authorities Health Service and other Public Service Bodies and Statutory Agencies Working Week The standard working week applying to the post is to be confirmed at Job Offer stage HSE Circular 003 2009 Matching Working Patterns to Service Needs Extended Working Day Week Arrangements Framework for Implementation of Clause 30 4 of Towards 2016 applies Under the terms of this circular all new entrants and staff appointed to promotional posts from December 16th 2008 will be required to work agreed roster on call arrangements as advised by their line manager Contracted hours of work are liable to change between the hours of 8am to 8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement Implementation of Clause 30 4 of Towards 2016 Annual Leave The annual leave associated with the post will be confirmed at contracting stage Superannuation This is a pensionable position with the HSE The successful candidate will upon appointment become a member of the appropriate pension scheme Pension scheme membership will be notified within the contract of employment Members of pre existing pension schemes who transferred to the HSE on the 01 January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31 December 2004 Age The Public Service Superannuation Age of Retirement Act 2018 set 70 years as the compulsory retirement age for public servants Public servants not affected by this legislation Public servants joining the public service or re joining the public service with a 26 week break in service between 1 April 2004 and 31 December 2012 new entrants have no compulsory retirement age Public servants joining the public service or re joining the public service after a 26 week break after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70 Probation Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No 10 71 Infection Control Have a working knowledge of Health Information and Quality Authority HIQA Standards as they apply to the role for example Standards for Healthcare National Standards for the Prevention and Control of Healthcare Associated Infections Hygiene Standards etc and comply with associated employer protocols for implementing and maintaining these standards as appropriate to the role
