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Sort by: relevance | dateRetail Associate
Job Description: We’re looking for 16 hours Retail Associates to join our team in a welcoming environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you grow. Why Work With Us? If you’re ready to bring your energy and passion, we’d love to hear from you! Join us and be part of a place where every day is a chance to make a difference. As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
Assistant Staff Officer
Information about Department/Function The Faculty of Business, Arts and Humanities at South East Technological University is seeking an organised and proactive Assistant Staff Officer to join our growing administrative team. The Faculty has three departments providing undergraduate, postgraduate and research degrees in a wide range of important fields including Business, Sport, Media, Marketing and Humanities. As a key contributor to the Faculty’s operations, the successful candidate will support the delivery of high-quality services across teaching, research and engagement activities, helping to advance SETU’s mission of excellence, innovation and regional impact. This role offers an opportunity to work in a collaborative environment where professionalism, initiative and a commitment to continuous improvement are valued. Overview of Role & Context SETU has a growing global reputation based on its commitment to teaching and learning, the quality of its academic programmes and its leadership in widening participation in higher education. It is committed to the provision of quality higher education opportunities for all learners that meet the varied needs of learners, whilst also providing a platform for regional economic, social and cultural development. The Faculty of Business, Arts and Humanities is seeking a Grade IV Assistant Staff Officer to work in this vibrant and dynamic Faculty as part of a team, supporting the Head of Faculty, Heads of Departments, Faculty Administrators and Department staff to meet the goals and objectives of the Faculty and Departments and deliver quality services to learners and other key stakeholders. The successful candidate will be responsible for the implementation and administration of work practices supporting the Faculty and Departments, while promoting and maintaining best practice. The successful candidate will carry out tasks appropriate to a Grade IV role as assigned by the relevant manager and will work closely with colleagues within the Faculty and across SETU’s other functional areas. Key Responsibilities / Duties • Carry out clerical and administrative duties within the Faculty Office as required. • Support learners with queries and the processing of forms that are submitted to the Faculty Office. • Support the gathering and processing of Faculty data as per the SETU Academic Data Schedule, SETU Retention Schedule and GDPR requirements. • Assist the Senior Staff Officer in the preparation of examination boards and associated examination processes. • Access SETU systems such as Banner, Blackboard, Agresso and other SETU IT platforms for inputting and reviewing data and providing information as required by staff. • Provide administration to Faculty committees such as the Health & Safety Committee, Research Boards, Ethics Committee and others as assigned by the Head of Faculty. • Liaise with the Graduate Studies Office and other central functional units in the collation and processing of information relating to postgraduate students, quality assurance and report writing in the Faculty. • Engage with learners, staff and other functional areas across the University as required. • Support seasonal activities such as conferring ceremonies, events, student orientation, open days, etc., as appropriate. • Carry out such other appropriate duties as may be assigned by the Head of Faculty from time to time. Academic Qualifications Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent, or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher, or have appropriate relevant experience which encompasses equivalent skills and expertise. Specific Knowledge & Skills • Have the requisite knowledge, skills and competencies to carry out the role. • Be capable and competent of fulfilling the role to a high standard. • Excellent oral and written communication skills. Assistant Staff Officer Salary Scale: €39,099 - €55,460 (Based on rates effective 1 February 2026)
Administration Assistant/Reception Assistant
Location: John Paul Adult Services provides a combination of campus and community based services to adults with varying support needs, based on personal outcome measures. Our services are currently undergoing a transition from a campus based service to community living, where we aim to create opportunities for the people we support to be valued citizens in their communities and to have everyday life experiences. Our focus is to form a partnership with the people we support and their families to ensure each individual live their best life. We wish to recruit innovative, creative, visionary people who will relish the opportunity to assist in achieving this vision. Candidates need to be flexible and adapt to the needs of particular individual’s they support on a daily basis. The Role: John Paul Service administrative assistant will be involved in the reception and administrative and accounting aspects of supporting all areas of John Paul Adult Service. The successful candidate will work with all members of the John Paul Adults Services Teams to ensure safe, quality and personalised service. The successful candidate will also be expected to respond to all queries for service provision ensuring efficient follow up. Reporting/Responsible To: Service Co-ordinator / Area Manager Qualifications/Experience/Skills: A recognised qualification in secretarial/administration/ ECDL equivalent is desirable. 3-5 years’ experience working in the area of administration/accounts and payroll including experience working with Microsoft packages and computer Databases is essential. Experience of working with people with disabilities is an advantage. Excellent communication skills both written and verbal Organisational skills with accuracy and attention to detail. Ability to exercise good judgement discretion and confidentiality Co-operate in a team environment. Working Hours: • 70 hours per fortnight 35 hours per week based on a 5 day roster. Flexibility will be required in order to meet service needs. Corlann model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 26 days per annum Remuneration: Department of Health Grade IV salary scale - €35,609 x 9 increments - €51,718 (Max) PA. LSI 1 €53,296 per annum is payable after 3 years on the maximum of the scale. LSI 2 €54,914 per annum is payable after a further 3 years. Tenure: This post is permanent full-time and pensionable. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Travel: A full clean driving licence and use of a car is an essential requirement of the post. The person appointed must provide his/her own car and must furnish an indemnity from Insurers in favour of the employer. Travelling expenses at the appropriate rate will be paid in respect of travel necessarily performed in the discharge of duty. The candidate will have a base in the John Paul Centre. Ballybane, Galway. The Services are undergoing ongoing changes and due to reorganisation of services, a change in base may occur in the future. JOB DESCRIPTION Corlann model of service is based on Personal Outcome Measures requiring employees to be flexible both in their approach and their working hours to provide a quality service delivery. Specific Conditions • Staff should have a positive attitude towards working with persons with an intellectual disability and help to ensure that they lead as normal and enjoyable a life as possible. • Staff should treat each person with intellectual disability as an individual and at all times acknowledge and respect the rights and personal dignity of the person with intellectual disability. • Staff are required to establish and maintain relationships with people that they support that are based on respect and equality and that promote the independence. Main duties and functions: • Provide telephone/reception services as required and ensure the Area Manager and Service Coordinator are informed of all matters requiring personal attention. • Daily office management. • Co-ordinate Conference room bookings. • Become familiar with the accounting processes and procedures as required – Invoices/SOLDO/Accounts payable/Banking/Ordering/Vat Returns • Provide administrative support to the residential and day service teams as required. • Support staff when required including over leave periods. • Manage Timesheet operations for staff members in a timely and accurate manner to enable the wages office to process payroll. • Manage staff annual leave/travel expenses/sick leave records and associated database SIMS. • Issue receipts and prepare lodgements weekly for all incoming funding. • Manage and keep records for petty cash. • Transport – responsible for all related services of buses within the Service. • Maintenance – Liaise and coordinate works with maintenance and ground staff as required. • Link with outside contractors and Services. • Organise/Coordinate Mental Health Clinics & GP appointments • Become familiar with the various databases in use within the Organisation i.e. OLIS, AIRS, Flex, Transac, databases, update Personal Outcomes and keeping all up to date. • Co-operate with other departments working for the benefit of people supported and providers. • Ensure the maintenance of an appropriate filing system to include safe storage of records in accordance with Service policy and be responsible for other records as required to ensure effective administration. • Be responsible for the ordering, checking and storage of stationary and office supplies as required. • Become familiar with and operate within the current policies and procedures of the Service in all aspects of work. • Be familiar with and operate current organisational databases and undertake any training required to become familiar with new systems and databases. • Provide access to files for research purposes, appointments and reviews, to relevant staff as required, • Assist in the sourcing and ordering of equipment for the Service when appropriate. • Be aware of and become familiar with fire drill procedures within the Centre, i.e. calling emergency services, fire detection, evacuation and firefighting and to participate in in-service fire training as required. • Be conscious of Health and Safety matters in the work place, and in particular to comply with employees obligations as set out under the Safety, Health and Welfare at Work Act 2005. Ensure that the procedures set out in the Safety Statement are implemented at all times. • Co-operate with new technological advances in relation to administrative and accounts procedures. • Avail of all training made available to ensure effective computerisation operates in Programme Administration. • Ensure confidentiality in all matters concerning People Supported and staff including the safe storage of reports and records. • Ensure the service is operating in line with the Health Information and Quality Authority Regulations & Standards (HIQA), New Directions and the Health and Safety Authority (HAS) in relation to administration duties. • Promote dignity at work and show respect to People supported, colleagues and stakeholders in the course of duty. • As the duties and responsibilities of any post in our Services are likely to change over time, staff are expected to demonstrate a high level of flexibility and a willingness and ability to develop new approaches to their work, reflecting the developing needs of the service and those who use it. The role of the post holder will not be limited by reference to this job description. It would be expected that the role will evolve as professional, structural and people supported’ demands change and the post holder will be expected to demonstrate flexibility skills that will facilitate this.
Customer Engagement Advisor
great conversations, meaningful customer interactions, and achieving results ? Do you enjoy working in a fast‑paced environment where no two days are the same—and where your development genuinely matters? If so, we’d love to hear from you.Vhi are hiring talented individuals to join our Consumer Sales and Customer Care teams , supporting customers with their private health insurance needs. From day one, you’ll be at the heart of the customer experience—handling inbound calls from new and existing customers and providing expert guidance across a broad range of health insurance products.Once you’ve completed onboarding, you’ll unlock exciting opportunities to expand your skillset across Sales, Email, and Live Chat, giving you variety, growth, and long‑term career potential.📍 Training: Fully on‑site🏠 After training: Flexible hybrid and on‑site working model What we offer As a member of the Vhi team, you will receive a comprehensive benefits package, which includes: Ready to start your journey? Apply now.This is a CF3, CF4 & CF5 role in line with central bank requirements. Sustainability At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart. Our Commitment to Inclusion and Accessibility At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact recruitment@vhi.ie, and a member of our recruitment team will be in touch via email. Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process. Vhi is an equal opportunities employer#INDHP
Specialist Works Director
Lagan Ground Engineering (part of Lagan Specialist Group) is recruiting for a Specialist Works Director This is an exciting opportunity for the right candidate to lead the establishment, development, and growth of a new specialist ground engineering business (Lagan Ground Engineering), as part of the Lagan Specialist Group. For a full list of Duties, Requirements and about our Benefits, please view the attached Job Description. About Us Our Values Our values are important to how we run our business. We have been awarded Platinum Investors in People in recognition of our people management practices and investment in learning and development. We are therefore looking for candidates that can demonstrate behaviours in line with our core values and continue with our culture of putting people first: To apply for this role, please submit a copy of your CV. We wish you every success in your application. LAGAN SPECIALIST GROUP ARE AN EQUAL OPPORTUNITES EMPLOYER
Team Leader
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Team Lead to join our team based at Translink, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment. This will include a full and thorough medical, (including a drug and alcohol test) for the purpose of Public Train Safety prior to appointment. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Cleaning Operative
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at Translink, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment. This will include a full and thorough medical, (including a drug and alcohol test) for the purpose of Public Train Safety prior to appointment. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Pharmacy Student
Clear Pharmacy has an excellent opportunity for a Part Time Pharmacy Student to work in our Rosemount branch in Derry/Londonderry. The ideal candidate will work 4 hours per week from 9.00am to 1.00pm every Saturday. Duties will include working across the Pharmacy counter and dispensary. Assisting customers in the selection and purchasing of items, operating the till, sales of over the counter medicines, providing customers with information on symptoms and products, stocking and tidying shelves, merchandising and ordering. Promoting high standards of customer service at all times is vital. Essential Criteria
Personal Assistant
Location: Craigavon Civic Centre; however, the post holder will be required to work at other locations across the Borough. Reports to: Deputy Chief Executive Salary: Scale 6 SCP 20–24 £32,597 - £35,412 per annum Hours: 37 hours per week, Monday – Friday, 9.00 am – 5.00 pm. A flexible working hours scheme is in operation. The post holder may be required to work additional hours and outside normal working hours to meet the needs of the post. Duration: Fixed-term contract until 21 July 2027; may be extended. The Council may retain a list of successful reserve candidates arising from this recruitment for any vacancies which may arise that are of the same grade and have similar duties. Such a reserve list will be compiled and held for a period of 12 months from the date of interview. All employees are expected to model the Customer Care behaviours of “Serve Passionately, Engage Positively and Deliver Consistently.” JOB PURPOSE To provide a shared, confidential, comprehensive, diverse and professional administrative support service within the Deputy Chief Executive’s Department/Directorates/Executive Management Team, including a Personal Assistant role for the Deputy Chief Executive’s Department/Directorates/Executive Management Team. The post holder will be required to provide administrative support to a number of corporate support areas, including administration for meetings, and will require a high level of customer service and the ability to deal with and resolve issues using personal and professional judgement, building relationships with internal and external officers at all levels, while promoting the profile of the Council. The post will also be flexible to allow for new challenges and to assist with high levels of demand from other sections of the Deputy Chief Executive’s Department/Directorates/Executive Management Team which may arise from time to time. MAIN DUTIES AND RESPONSIBILITIES Provide a high-quality, confidential Personal Assistant role, to include: • Organising, managing and monitoring the diary of the Deputy Chief Executive/Directors/Executive Management Team on a daily basis and meeting regularly with them to discuss, prioritise and action diary commitments. • Identifying and prioritising tasks on an ongoing basis, ensuring that there is sufficient time allocated for planning, preparation and strategic review of priorities. • Acting as a first point of contact for incoming telephone calls. • Providing cover for other PA roles as required. Provide comprehensive administrative support to the Deputy Chief Executive/Directors and Executive Management Team on a daily basis. Log, prioritise and track all correspondence, draft responses and general correspondence, where appropriate, including that of a highly confidential and sensitive nature; update senior officers and bring important issues and target dates to their attention. Develop and maintain accurate and effective records and systems relevant to the work of the Deputy Chief Executive/Directorate/Executive Management Team and ensure files/documents are held and maintained in line with the Council’s Retention and Disposal Policy. Undertake research, obtain information and draft reports on behalf of the Deputy Chief Executive/Directors/Executive Management Team as required. Schedule and organise meetings such as the Council’s Senior Leadership Team and Directorate Management Teams, including Directors and Heads of Department. This includes providing a comprehensive administrative service for meetings, organising venues and catering, ensuring officers are equipped, briefed and made aware of any pertinent issues, compiling agendas and papers, attending meetings and preparing minutes/action sheets. Manage the compilation and preparation of Committee and various Management Team papers, ensuring their submission in a timely manner to the required standard. Operate the Council’s computerised Purchase Ordering System in line with the Council’s Financial Regulations, Procurement Policy and other relevant policies/procedures. Develop and maintain records and assist with the analysis of financial reports, reconcile financial data and assist with recording and receipt of all monies, including credit card payments and verification of expenditure in accordance with financial regulations. Co-ordinate and compile Freedom of Information responses and Corporate Complaints responses on behalf of the Department/Directorate, ensuring that FOI obligations and Complaints Procedure requirements are met. Assist with the processing of a range of data, including checking for accuracy and transfer of data to other agencies in line with statutory and service requirements. Represent the Directorate/Department on internal working groups as required. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and Training • Five GCSEs (Grades A–C) or equivalent/comparable, including Maths and English Language. Applicants must list all subjects, grades and levels attained. Experience • Two years’ experience of providing high-quality PA administrative support to senior management, to include each of the following: ▪ Comprehensive administrative support including diary management, organisation of meetings and managing a heavy workload with changing priorities and deadlines. ▪ Drafting and preparation of documents including correspondence, reports, meeting papers, minute-taking, production of minutes and dissemination of follow-up actions. ▪ Liaising and working closely with senior officers while handling confidential and sensitive matters with professionalism and discretion. Key Skills, Knowledge and Attributes • Excellent written and verbal communication skills. • Ability to develop and maintain good working relationships at a range of levels, including senior management and elected members. • Ability to successfully plan, prioritise and manage a range of tasks simultaneously within required timescales. • Ability to demonstrate initiative and work flexibly with minimal direction and supervision. • Ability to research a variety of issues and collate information. • Competent in the use of Microsoft Office (Word, Outlook, Excel and PowerPoint).
Assistant Principal Officer
The Role Assistant Principal Officer is a senior managerial grade in the Civil Service and is a critical leadership role in implementing government policy in the economic, financial, international, environmental and/or social arenas. While the responsibilities and key deliverables for the role of Assistant Principal Officer in the Civil Service will vary depending on the sector and Department/Office in which the vacancy arises, they generally include: • Policy and strategy formulation on complex issues. • Shaping fiscally sustainable policy solutions to promote economic and employment growth and effective social policies. • Engaging effectively with diverse audiences and stakeholders including Ministers, senior civil servants and the wider political system, including on cross-governmental issues. • Providing high-quality budgeting advice and ensuring delivery against fiscal targets. • Planning and organisation of significant programmes of work in a pressurised environment, within tight deadlines. • Leading, managing and developing staff to achieve high levels of performance. • Participation in and leadership of cross-cutting projects to deliver whole-of-Government objectives. • Providing leadership, strategic direction and innovation in advancing the reform agenda, including the delivery of action plans under Civil Service Renewal 2030 and Better Public Services 2030. • Representing Ireland’s interests at EU and international level. Please note that the above list of responsibilities is not exhaustive. Selection for the position of Assistant Principal Officer involves a structured assessment process that may take place over a period of time. publicjobs will keep applicants informed as they progress through the selection process and relevant information on each subsequent stage of the selection process will be provided in advance to those candidates who are invited to progress, to ensure they are equipped to perform to the best of their ability. Essential Entry Requirements Candidates must, on or before the closing date of Thursday, 18 June 2026: Have significant management experience at an appropriate level, including leading teams and managing stakeholders; and Have significant experience of some or all of the following: • People management • Project management • Managing budgets • Delivery of programmes • Strategic and change management; and Demonstrate that they possess the key skills and capabilities identified for effective performance at this level as set out at Appendix 1. These include: • Building Future Readiness • Leading & Empowering • Evidence Informed Delivery • Communicating and Collaborating In the case of those candidates who express an interest in an Irish-speaking position as functional bilingual, such candidates must achieve the required level in the Irish language, i.e. demonstrate a minimum Level B2 on the Europass self-assessment framework. Desirable • A third-level educational qualification in a relevant discipline(s) commensurate with the role. Eligibility may not be confirmed until the final stage of the process. Therefore, candidates who do not possess the essential requirements on or by the dates specified, and proceed with their application, are putting themselves to unnecessary effort and expense and will not be offered a position from this competition. The onus is on the candidate to ensure they fulfil the eligibility requirements as set out. publicjobs reserves the right to deem an applicant ineligible at any stage if it is apparent that the candidate does not hold the required eligibility from the submitted application form. Candidates who come under consideration following the final selection stage will be required to provide documentary evidence of their eligibility, including qualifications. An invitation to tests, interview or any element of the selection process is not acceptance of eligibility. The Selection Process The selection process for this competition will comprise a number of elements. publicjobs has the discretion to add, remove or amend selection stages and assessments at any point, as necessary. Applicants must successfully complete each stage of the selection process in order to be considered for advancement to the next stage of the multi-stage selection process. The number to be invited forward at each stage will be determined from time to time by publicjobs. More detailed information will be made available to the relevant candidates if they are invited to progress through the process. publicjobs will not be responsible for refunding any expenses incurred by candidates. Successful candidates will be placed on a panel from which future vacancies may be filled. If publicjobs is not notified of any issues you experience in advance of or on the day of your assessments/interview, they will not be in a position to address these after the fact. Please Note This competition is being conducted in conjunction with an interdepartmental promotional competition for this grade for eligible serving civil servants. Existing eligible civil servants are permitted to apply and to sit the selection tests, interviews, etc., only once even if applying for both competitions. Irrespective of which streams you have applied for, you may only sit the various stages of the selection process once. The scores you achieve will carry across both streams for which you applied, and for which you come under consideration. Stage 1: Online Assessment The initial stage of the selection process will be online assessments. Online assessments may be taken in a venue of your choice, wherever you have access to a computer and a reliable internet connection. It is important to note that taking these assessments within a secure IT network, e.g. a network such as your workplace or college which may have firewalls or other security technology in place, may cause technical difficulties. You should ensure that you can complete the assessments in a quiet environment where you can concentrate without being disturbed for the duration of the assessments. It is advised to take the assessments on a device that you are familiar with. Candidates invited to complete the online assessment(s) will be sent a familiarisation booklet with more information and preparation guidelines. It is important to note that the email address you provide when applying must be one that you can access at all times. Candidates will be given specific time windows in which to complete the Assistant Principal Officer assessments. A link(s) to the actual online assessment(s) will be sent to candidates’ portals on publicjobs.ie in advance of the test-taking window. Candidates who have not completed all of the online assessments before the deadline will be deemed to be no longer interested in this competition and their application will receive no further consideration. Your attention is drawn to Appendix 2, "Important Information". If invited to progress through the selection process, a candidate may be required to sit tests in a supervised environment. publicjobs has no function or involvement in the provision of, and does not endorse, any preparation courses relating to the selection process. Stage 2: Shortlisting The number of applications received for a position generally exceeds that required to fill existing and future vacancies. While a candidate may meet the eligibility requirements of the competition, if the numbers applying are such that it would not be practical to interview everyone, publicjobs may decide that a smaller number will be invited to the next stage of the selection process. publicjobs provides for the employment of a shortlisting process to select a group who, based on an examination of the application forms, appear to be the most suitable for the position. This is not to suggest that other candidates are necessarily unsuitable or incapable of undertaking the job. Rather, there are some candidates who, based on their application, appear to be better qualified and/or have more relevant experience. During shortlisting, an expert board will examine the application forms against agreed shortlisting criteria which are based on the requirements of the position. The standard of content of each application submitted may also be assessed during this process. The shortlisting criteria may include both essential and desirable criteria specified for the position and, therefore, it is in your own interest to provide a detailed and accurate account of your qualifications and experience in your application. The onus is on candidates to complete the application form fully and accurately. In competitions involving large numbers of candidates, applicants may be ranked on the outcome of their online assessment tests and shortlisted in accordance with their ranking. Applicants must successfully complete and achieve a sufficiently high ranking to be considered for advancement to the next stage of the multi-stage selection process. The number to be invited forward at each stage will be determined from time to time by publicjobs. Stage 3: Interview and Practical Exercise The final stage of the selection process will consist of an interview based on the Assistant Principal Officer Capability Framework and an additional Practical Exercise which will take place alongside the main interview. The additional Practical Exercise will assess key skills and capabilities relevant to the Assistant Principal Officer role, for example analysis, presentation and written skills. Further details will be provided in advance to candidates invited to attend the final stage. Please note it is anticipated that the final stage of the selection process will be held in person at the publicjobs office, Chapter House, Abbey Street, Dublin 1. Making a Complaint under Section 8 A candidate may believe there was a breach of the Commission’s Code of Practice by publicjobs that may have compromised the integrity of the decision reached in the appointment process. The complaints process enables candidates to make a complaint under Section 8 to publicjobs in the first instance, and subsequently to the Commission for Public Service Appointments on appeal if they remain dissatisfied. Following a Section 8 complaint process, either publicjobs or the CPSA may find that the recruitment and selection process in question has not adhered to the standards set out in the Code of Practice. In such cases, publicjobs and the CPSA may make recommendations to prevent similar issues from occurring in the future. The CPSA cannot instruct publicjobs to reverse a decision taken during an appointment process. Any candidate wishing for an investigation into a decision regarding their application as part of a selection process should request a Review under Section 7, as outlined above. The complainant must: • Outline the facts they believe show that the process followed was incorrect. • Identify the aspect of the Code they believe has been infringed. • Enclose any relevant documentation that may support the allegation. A complaint may be dismissed if the complainant cannot support their allegations by setting out how publicjobs has fallen short of the principles of the Code. The Informal Complaint will consist of a desk-based examination of any available information relating to the recruitment process. The outcome of the Informal Complaint will be communicated to the requester in writing. • An Informal Complaint must be made within five working days of notification of the decision and will normally take place between the candidate and a representative of publicjobs who played a key role in the administration of the selection process. • Where a candidate remains dissatisfied following such informal communication, they may adopt the formal procedures set out below. A Formal Complaint must be made within five working days of either the notification of the selection decision or the notification of the outcome of the Informal Complaint. Any extension of these time limits will only be granted in the most exceptional circumstances and will be at the sole discretion of the Chief Executive. • The candidate must address their concerns in writing to the Chief Executive (via email to ceomailbox@publicjobs.ie or in writing to Chief Executive Officer, publicjobs, Chapter House, 26/30 Abbey Street Upper, Dublin 1), outlining the facts that they believe show an action taken or decision reached was incorrect. • The Formal Complaint will be investigated by a person who is completely independent of the selection process. • The outcome of the Formal Complaint will generally be notified to the candidate within 25 working days of receipt of the request for review. If the investigation does not produce a decision within this time, publicjobs must keep the candidate informed of the status of the review and the reasons for the delay.
