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Sort by: relevance | dateAdministrative Officer
Purpose of the Post Job Summary The Payroll & Pensions Officer is a senior position within the Finance Department, with responsibility to manage the payroll process for approximately 400 multidisciplinary staff and manage and administer monthly pension payments. The role has responsibility for overseeing a dedicated team of payroll and pension administrators. The candidate will require previous experience of payroll and pensions and extensive knowledge of statutory regulations and HSE terms and conditions. The role will contribute to the implementation of service improvements and change. Integral elements of the role include excellent people management, communication and project management skills. The successful candidate will be highly motivated, organised and possess the ability to work to tight deadlines. Collaboration with various departments including HR and Finance is vital to the success of the position along with the ability to build strong and trusting relationships with stakeholders. A strong customer service ethos is required along with the ability to problem solve. Principle Duties and Responsibilities The role includes managerial and administrative functions. The following are the key duties and responsibilities for this role (indicative not exhaustive): • Management and administration oversight of fortnightly and monthly pay cycles • Management of pension process (VHSS & SPSPS) • Annual benefit statements • The ability to evaluate complex information from a variety of sources and make effective decisions. • Manage the integration of HR time and attendance system with payroll system • Responsible for Implementation and/or review of payroll and pension procedures • Ensure accurate calculation of payroll and all relevant taxes and deductions • Ensuing all deadlines are met • Preparation of monthly reports for finance management team • Responsible for month and year end reporting where relevant and as requested by Finance Management team • Partake in annual external audit and internal audits where relevant as requested by Finance Management team • Ensure optimum and effective use of staff within your department to avoid backlogs. where possible, with adequate planning and monitoring of resources. • Ensure adequate cover is in place during periods of leave/absences for maintaining service provision • Conduct regular training requirement analysis for payroll and pensions team and organise when needed • Organise mandatory training requirements for all staff within the payroll and pensions department in compliance with Hospital policies and provide reports on request. • Management of queries from Payroll & Pensions team, Finance Management, hospital staff and HR department • Collaborate and work closely with HR department to ensure information flow • Attend meetings representing the payroll and pensions department • Review and implement HSE Circulars and other national agreements • Conduct look back exercises as required and in consultation with the department head/ HR department • Key contact with payroll system provider • Reporting Relationships: Communicating when required with external bodies and government agencies • Demonstrate pro-active commitment to all communications with internal and external stakeholders • Prioritising competing workload demands from internal and external stakeholders to meet pre-determined targets and timeframes. • Demonstrate leadership and sound judgment in managing allocated assignments. • Awareness of Data Integrity, Process Standardisation, System of Internal Financial Controls, Financial Regulations and Corporate Governance at local and national level • Promote and participate in the implementation of change • Embrace change and adapt local work practices accordingly by finding practical ways to make policies work. • Participate in project assignments as may arise from time to time. • Utilise technology to enable automation of existing processes to ensure work is completed efficiently and highest standards possible. • Any other appropriate duties as may be determined by the senior management. • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Staff Supervision: • Ensure that optimum and effective use of staff through appropriate allocation is exercised. • Manage the performance of staff, dealing with underperformance in a timely and constructive manner • Conduct regular staff meetings to keep staff informed and to hear staff views. • Pursue and promote continuous professional development in order to develop management expertise and professional knowledge. This extends to completion of Performance Achievement meetings ensure these are done in a timely manner for all staff under the remit of Payroll & Pensions Officer. • Promote and maintain a safe working environment for all staff and ensure that all Risk Management & Health & Safety strategies, policies and procedures are implemented. • Adhere to and implement Human Resources policies and procedures & Occupational Health Policies & procedures. • Promote an attendance culture and actively engage in measures to improve attendance. • Foster a good working relationship with Hospital Staff and outside agencies. Training and Development: • Conduct regular training needs analysis for payroll and pensions staff. Ensure the provision of comprehensive training to payroll and pensions staff. Ensure effective induction processes are in place for new staff. • Organise mandatory training requirements for all staff within the department in compliance with Hospital policies. • Attend appropriate in-service training and education programmes and facilitate staff to attend same. • Conduct regular training sessions in line with HSE Circulars, Memos, and employment legislation changes. Confidentiality. In the course of your employment you may have access to, or hear information concerning, the medical or personal affairs of patients and/or staff, or other health service business. Such records and information are strictly confidential and, unless acting on the instructions of an authorised officer, on no account must information concerning staff, patients or other health service business be divulged or discussed except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be left in safe custody when no longer required. You are required to comply with the legislation in respect of the General Data Protection Regulation (GDPR). The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time. Flexibility must be exercised in dealing with new situations and emergencies. It would be expected in the normal course of events at Hospital level that the role will evolve as professional and service demands change. Management structures, budgetary processes and training/education initiatives are the subject of on-going development to facilitate the exercise of the devolved functions set out above. This job description indicates the main responsibilities and duties of the post and is subject to review and amendment to reflect the changing needs of the hospital service. The extent and speed of change in the delivery of health care is such that adaptability is essential. The incumbent will be required to establish, maintain, enhance and develop their professional knowledge, skills and aptitudes in order to respond to a developing service situation. Eligibility Criteria Qualifications and/or experience 1. Education, Experience Requirements etc: a. Each candidate must, at the latest date for receipt of completed applications for the post possess: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004. Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish (1). Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in anyequivalent examination in another jurisdiction Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). And b. Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. And c. Candidates must possess a background in the areas of Payroll and Pensions Management in an organisation of similar size minimum of 3/5 years’ experience. And d. Candidates must possess the IPASS qualification Desirable: • Knowledge & Experience of HR/Payroll system functionality • In depth experience of Megapay Payroll system/SAP Payroll system • Manager or Certified Payroll Professional with payroll experience, in a health service preferred. • Qualification in Pensions Management. • Membership of or working towards certified payroll body • Proficient in Microsoft Office packages, with particular emphasis on Excel. • Experience in people management Note (1) Candidates must achieve a pass in Ordinary or Higher-level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. 2. Age The Public Service Superannuation (Age of Retirement) Act, 2018 set 70 years as the compulsory retirement age for public servants. 3. Garda Vetting Applicants who do not comply with the Hospitals requirements in this regard will be excluded from the competition. 4. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 5. Character Candidates for and any person holding the office must be of good character. • Experienced and proficient in the use of Microsoft Office suite of applications including advanced competency in Excel Post Specific Requirements • Have a strong working knowledge of the Payroll Systems • Have a proven track record in delivering to strict deadline • Demonstrate experience of working collaboratively and in a professional manner with multiple internal and external stakeholders • Demonstrate experience of managing and delivering multiple concurrent pieces of work • Demonstrate a proven ability to prioritise tasks and meet deadlines Essential Skills, competencies and/or knowledge Candidates will demonstrate through their application form and at the interview that they have: Professional Knowledge & Experience • Proven track record in the compilation of reports • Highly proficient in the Microsoft Office suite, including MS Word and Excel • Experience of working with payroll systems • Demonstrate the ability to work in line with relevant policies and procedures • Demonstrate commitment to developing own professional knowledge and expertise • Experience in managing a payroll function and knowledge of HSE terms and conditions • Experience in preparation of retiring staff members files and calculation of pension entitlements for submission to the National Pensions Management Team for review (VHSS) • Experience in management of SPSPS pension process Managing and Delivering Results • Demonstrate excellent attention to detail • Strong results focus and the ability to achieve objectives through collaborative working • Demonstrate excellent organisational and time management skills to meet objectives within agreed timeframes and achieve quality results • Demonstrate the ability to improve efficiency within the working environment ability and the ability to evolve and adapt to a rapid changing environment. • Demonstrate the ability to work to tight deadlines and operate effectively with multiple competing priorities • The ability to take responsibility and be accountable for the delivery of agreed objectives • A logical and pragmatic approach to workload, delivering the best possible results with the resources available • Ability to effectively delegate tasks to the team to ensure projects are completed • Self-motivation and an innovative approach Evaluating Information, Problem Solving & Decision Making • Display excellent analytical skills to enable analysis and interpretation of data • The ability to gather and analyse information from relevant sources, weighing up a range of critical factors to develop solutions and make decisions as appropriate • Demonstrate the ability to grasp and understand complex issues and the impact on service delivery • Capacity to anticipate issues and implement solutions • Recognises when it is appropriate to refer decisions to a higher level of management • Demonstrate initiative in the resolution of complex issues / problem solving and proactively develop new proposals and recommend solutions • Ability to make sound decisions with a well-reasoned rationale and to stand by these as appropriate Communication & Interpersonal Skills • Demonstrate the ability to work on own initiative as well as part of a team, promoting a positive team spirit. • Demonstrate the ability to interact in a professional manner with other finance staff, HR department and other key stakeholders from clinical and non-clinical backgrounds • Work as part of the team to establish a shared sense of purpose and unity • Demonstrate flexibility and adaptability • Demonstrate commitment to regular two-way communication across functions and levels, ensuring that messages are clearly understood • Demonstrate strong written, oral and presentation skills Building & Maintaining Relationships (including Team Skills and Leadership) • Demonstrate the ability to work on own initiative as well as part of a team, promoting a positive team spirit. • Demonstrate leadership potential, the ability to manage the performance of others and support staff development. • Works as part of the team to establish a shared sense of purpose and unity Commitment to Quality Service • Practices and promotes a strong focus on delivering high quality customer service for internal and external customers and an awareness and appreciation of the service user • Proactively identifies areas for improvement and develops practical solutions for their implementation • Embraces and promotes the change agenda, supporting others through change and effectively seeing it through • Demonstrate flexibility and initiative during challenging times and an ability to persevere despite setbacks. The successful applicant will be required to work flexibly in response to changing local/organisational/network requirements. Tenure The appointment is permanent whole-time and pensionable A panel may be created from which permanent full-time duration may be filled. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act 2004. Remuneration The salary scale for this post is in accordance with Department of Health approved salary scales 01/03/2025 grade code 0574: €56,757; €58,110; €59,761; €62,862; €64,716; €67,025- LSI1; €69,341; LSI2 Working Week The standard working week applying to the post is: 35 hours delivered on a Monday to Friday basis. Flexibility in consideration of service needs is required. HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-9pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016).
CRM Administrator
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role A CRM Administrator is responsible for bridging the gap between the employer's CRM systems and users, ensuring that the system’s master data is properly controlled, maintained, and synchronized with complementary systems. Key responsibilities Data Management: • Maintain transactional data integrity. • Ensure ongoing master data management integrity (e.g., duplicate reduction). • Support data regional or global changes associated with sales structural realignment initiatives. System Administration: • Support security model changes (Matrix) as needed. • Maintain the process approver list. • Participate in CRM team meetings. • Manage ServiceNow ticket queue triaging and resolution for CRM incidents. • Test system enhancements and document results. User Administration: • On-board and off-board CRM users. • Coordinate new users’ creation. • Manage user access, licenses, and permissions E.g., LinkedIn, Quip, Epid, Outlook, KSS, 360, Case Management, etc. • Maintain user accounts, update user information, and deactivate users as needed. Reporting and Analysis: • Create and maintain standard reports and dashboards in CRM. • Analyze CRM data for decision-making purposes. Training and Support: • Conduct ongoing training and new functionality rollout training. • Act as the point of contact for users with CRM questions. • Conduct multiregional monthly clinics and lead multiregional onboarding sessions. Communications: • Manage biweekly releases. • Create and manage Workplace posts. • Collect and manage CRM enhancement ideas. • Document and review processes, recommending improvements as needed. Qualifications and skills Bachelor’s Degree or equivalent. Office Software. Preferred Skills: Interpersonal skills, communication, assertiveness, teamwork, adaptability, flexibility, time management, and situational awareness
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store€,,s portion control measures Cook, prepare and display the foods sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy.
Associate Dentist
We have an exciting opportunity for an Associate Dentist to be part of our family run group of Practices and to join our team in Portstewart. There is an established list available which includes a number of private patients. Denplan is offered at this practice. We pride ourselves on offering an excellent quality of care and service to our patients. We can offer:
Prism Development And Delivery Manager
The PRISM Programme Development and Delivery Manager will manage & oversee all aspects of PRISM, ensuring all staff are equipped for successful delivery & overall targets are met. Will co-ordinate all financial & administrative requirements, including the submission of quarterly progress reports & financial claims. Will be responsible for coordinating output from partners and establishing & managing the Stakeholder Advisory Committee.
Catering Manager
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Catering Manager to join our team based at Riverhouse Private Care Home, Newcastle County Down . This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Senior Procurement Project Manager
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 7 JOB PURPOSE: The post holder will be responsible for the procurement of supplies, services and works in a timely and efficient manner to meet the requirements of the Housing Executive’s procurement programme, ensuring that the procurement of supplies, services and works complies with public procurement policy and legislation, and best practice procurement, in line with our vision and values. REQUIREMENTS: 1. i) Possess Membership of the Chartered Institute of Purchasing and Supply (MCIPS qualified) PLUS have at least 3 years’ relevant procurement experience OR ii) A degree (Level 6) qualification PLUS at least 5 years’ relevant post qualification experience in procurement and also be committed to attaining an MCIPS qualification within 3 years of appointment (Please include dates) APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Benefit Policy Officer
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 5 JOB PURPOSE: The HB Policy Officer will undertake a key role within the Housing Benefit Policy and Legislation Team, reporting to the HB Policy & Legislation Assistant Manager. They will assist with the effective operation of Housing Benefit Performance, Administration and Statistical Reporting for the Housing Benefit Department. REQUIREMENTS: 1. Possess a degree or equivalent level qualification plus 2 year’s relevant experience. OR Can demonstrate equivalent continuing professional development/experiential learning and at least 3 years’ relevant experience may be considered. (Please include dates) APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
District Environmental Health Officer
Purpose and Function of Post Enforce all statutory provisions and engage in initiatives, which fall within the remit of Environmental Health. Promote health, environment and well-being directly and in partnership with statutory/voluntary/community organisations. Assist in formulation/delivery of training and information campaigns promoting awareness of statutory requirements and environmental health issues. Duration: Temporary to 31st March 2027 (maybe extended or established) The Council may retain a list of reserve candidates arising from this recruitment campaign, for any vacancies which may arise which are the same or similar and are of an equal grade of pay. This list will be valid for 12months. “Another similar vacancy” is defined as a post with a similar job description and person specification and on the same salary scale, which may be in a different department or duration to the vacancy initially advertised. Another similar vacancy does not include posts where the similarity relates solely to the salary scale.
Recreation Attendant
The Council may retain a list of reserve candidates arising from this recruitment campaign for other facilities and for any vacancies which may arise which are the same or similar and are of an equal grade of pay. A reserve list will be compiled and held for a period of 12 months. Purpose and Function of Post · As part of a team contribute to the provision of an efficient and effective leisure service. · Ensure highest standards of customer service within a safe and welcoming environment. · Carry out duties as directed, including cleaning, event/activity setup/takedowns and supervision and reception duties. Principal Duties and Tasks Performed: 1. Maintain the highest possible standards of safety, including the protection of children and vulnerable adults, through alert supervision in accordance with Council and Leisure Centre policies & procedures. 2. Respond to and assist with all emergency situations and evacuations within the Leisure Centre in compliance with Councils Health and Safety procedures to ensure the safety and wellbeing of customers and staff. 3. Perform all duties and assist customers in a manner that ensures high standards of customer care. 4. Supervise and assist customers throughout the Facility to ensure their safe and enjoyable use of and involvement in activities, including areas such as soft play areas, ten pin bowling (where applicable) and operating related computerised equipment. 5. Actively promote events and facilities within the Centre to potential and existing customers. 6. Implement a robust cleaning, hygiene and maintenance programme throughout the Facility, and maintain associated recorded. 7. Carry out duties in relation to erecting and dismantling equipment, preparing areas for events and activities including sports and exhibition displays. Ensuring all equipment is checked and safe for use and stored safely after use. 8. Carry out general indoor and outdoor maintenance duties when required, to include the use of power tools such as lawnmowers, strimmers and brushes. Grounds maintenance work to the synthetic pitch will involve the use of specialised equipment. Operation of grass cutting tractor as required. 9. Perform pitch inspections during inclement weather, reporting findings to management and other stakeholders. 10. Perform stewarding duties for events and high-use periods, including supervision of car parks. 11. Proactively report and record all faults and hazards to line manager immediately. Undertake general maintenance of allocated equipment when appropriate. 12. Complete all necessary documentation pertaining to the post, such as safety checklists, cleanliness checklists, accident report forms, keeping the line manager informed of any findings. 13. Undertake and attend training as required. 14. Provide first aid to customers when required and complete requisite paperwork. 15. Assist with training and coaching as required (for which the appropriate rate will be paid). 16. Carry out reception duties as required, including cash handling. 17. Adhere to Council Policies and Procedures including the Equal Opportunities Policy, Employee Code of Conduct and Health and Safety Policy. 18. The post holder may be required to work at other facilities within the Mid Ulster area. 19. To undertake any other duties that may reasonably be assigned to the post. Please note: This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties as it is recognised that jobs change and evolve over time. The post holder will be required to carry out any other duties up to and including the grade for the position offered as necessary to fulfil the purpose and function of the post. Person Specification Applicants must demonstrate evidence of the following on their completed job application form. Essential Criteria Applicants must possess at least 6 months’ experience of: a) Dealing with the public in a customer service environment b) Working within a wet or dry leisure facility e.g. outdoor sports pitches, leisure centre, recreation centre, private fitness club or other sport/leisure organisation. Desirable Criteria Applicants must possess at least 12 months’ experience of: a) Dealing with the public in a customer service environment b) Working within a wet or dry leisure facility e.g. outdoor sports pitches, leisure centre, recreation centre, private fitness club or other sport/leisure organisation. Shortlisting Criteria may be enhanced to facilitate shortlisting. The post will be subject to an Enhanced ACCESS (NI) check for successful candidates in accordance with Access NI Code of Practice. Competencies In accordance with the Competency Framework for Local Government1, applicants for this post must demonstrate the following competencies at frontline level: Ø Providing Leadership and Direction Managing Performance -Set clear, aligned, high standard performance goals and objectives for self, others and the service. Ø Managing Yourself Managing your Own Work – plan, structures and priorities own work to achieve optimum results Communicating with Impact – presents a positive image by communicating effectively, being resilient and treating people fairly. Ø Working with Others Meeting Customer Needs – establish the needs of customers and strive to ensure that these are met. Ø Moving Forward Continuously Improving Services – seek to continually improve the services and processes that impact on users.
