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Sort by: relevance | dateTechnical Support Specialist
Job summary Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team. What does the Technical Support team do? Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required. Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or Monday-Thursday longer days with half day Friday. What does the Technical Support Specialist role involve? This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including: Providing technical and applications support for all Randox reagent and quality control materials Handling and troubleshooting of technical customer queries from local and international locations. Provision of product information and advice on the application of Randox procedures. Review and analysis of performance data and comparative studies. Provide product and instrument training to international staff Use of query-logging software to record and monitor the status of customer and internal queries. Development of a high degree of product knowledge covering all Randox product groups. Please note, this role will involve supporting a global customer base and, as such, international travel may be required. Who can apply? Essential criteria: A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline. Excellent organisation skills Excellent communication skills, both written and verbal Flexibility for travel worldwide. Right to work in the UK. Desirable: Experience training new staff in lab equipment. Previous experience troubleshooting quality control material. Previous experience working in a similar role or working in a lab. Experience with clinical chemistry analysers and applications knowledge.
Customer Support Advisor
Job Summary An exciting opportunity to represent various prestigious brands within the Agnew Group. Be the first point of telephone contact for Sales and Aftersales customers; contacting and communicating with our customers at all stages during their ownership journey to ensure the experience is the best it can be. Your skill set: • A minimum of 1 years’ experience in a customer service sales role is essential. • Experience of working in a similar role in the motor trade is desirable but not essential. • A strong working knowledge of computerised systems such as customer databases. Experience of CDK would be beneficial. • A minimum of 5 GCSEs at Grade C or above including Maths and English • Be a strong team player who is energised by variety and responsibility. • Demonstrate a professional and confident approach in dealing with both staff and customers. • Excellent communication and presentation skills. • Be attentive to detail. • A flexible approach to working hours is required Key Responsibilities: The following responsibilities are core to the effective performance of the Customer Support Advisor. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately. • Deal with all aspects of customer contact management, handling incoming and outbound telephone calls and assist customers as required. • Handle all customer calls to conclusion in a friendly and professional manner. o Provide frontline support in all aspects of customer care within Group locations as directed by line manager. • Generate business revenue through direct customer contact. • Generate business opportunities for Sales & Aftersales functions. • Track & Follow up all leads and opportunities generated. • Achieve monthly targets and complete an agreed number of customer contacts per day. • Deliver marketing and customer follow-up contact as required. • Attain a full understanding of how the components within a busy workshop interact and how a booking starts the entire workshop process. • Integral role in managing workshop booking diary; ensuring the workshop is sufficiently loaded daily in order to achieve targets. • Respond to online and email enquiries in a professional and timely manner. • Update customer and vehicle database daily. • Ensure all daily administration is completed in an accurate and timely manner. • Attend and implement all training and coaching business development programmes / systems. • Work closely with staff within Sales and Aftersales departments to achieve goals. • All other administrative duties deemed necessary to ensure the smooth and efficient running of the Customer Support Team. • Take an active part in upholding the Company’s Health & Safety Policy as set out in the Conditions of Employment and Health & Safety Handbook.
Chef
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for a Chef with catering experience to join our team based at Belfast International Airport - Northern Quarter. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant's job offer will be subject to providing a five-year, traceable employment history. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE #NorthernIreland
Business Development Manager
Role The Business Development Manager will report directly to the Directors and be responsible for the development and management of marketing strategies, creating & maintaining strong networks & partnerships with our existing client base and identifying new clients and opportunities, and securing orders in line with a rolling 5 year business plan. Based from our Belfast head office your role will include travel and flexibility to deliver your goals and objectives. You will be responsible for delivering the business development plan and pre contract activities including marketing, networking, estimating, bid formation and submission. Success will be measured on agreeing & implementing strategy, identifying and completing a procurement pipeline to successfully secure orders fitting the business portfolio. This role would suit someone who has a proven track record in this field and wishes to develop with a successful growing business. The ideal candidate would have a strong presence and understanding of the utilities sector with a particular focus on grid support, network transformation, sustainability, NERS ICP/IDNO projects, and multi disciplined specialist contracting. Key Responsibilities Key responsibilities of the Business Development Manager include:
Shop Manager
Overall Responsibility The role is accountable for achieving sales within their store in accordance with the annual retail sales budget. Using best charity retail practice, creative flair and an ability to lead by example while promoting excellent customer service. Key Areas of Responsibility: Sales & Stock Generation · To achieve and exceed agreed sales targets and all retail KPIs. · To maximise sales by maintaining high standards of display and layout in the shop, ensuring stock density is maintained and regular rotation of stock is carried out while following guidelines and operational procedures. · Be pro-active in the generation of stock · To ensure stock is priced according to the charity’s guidelines. · To monitor and check the security of stock on the shop floor and stock room, and to report any irregularities to the Retail Operations Manager. Gift Aid · Promote donor sign-ups for Gift Aid and input all Gift Aid donors’ personal details to ensure data protection and accuracy. · Process Gift Aid items with correct individual donor details and price accordingly. Financial Administration · To implement and follow all financial procedures as set by the Retail Operations Manager. · To take full responsibility for the shop’s administration and accounting procedures, including till operations, daily banking and weekly accounts and to address and report any financial irregularities that may arise in the shop Volunteers · Lead and support the recruitment of volunteers locally to join the team. · Develop, motivate and support your volunteer team ensuring effective cover is in place in the shop. · Lead and inspire the shop team to provide an excellent customer and donor experience. · To promote the overall harmony of the shop team, ensuring that everyone involved is kept informed of relevant information and developments including those concerning the work of Action Cancer. Health and Safety · To ensure that the workplace for which the post-holder is responsible is maintained appropriately and in accordance with Action Cancer’s Health and Safety Policy and relevant Health and Safety Legislation. · To ensure that all volunteers are trained in all aspects of Health and Safety. · To complete relevant Health and Safety checklists as instructed by the Retail Operations Manager. Other Requirements · To observe equality of opportunity in all areas of the day-to-day work for which the post-holder has responsibility. · To compulsorily attend monthly shop management meetings and to undertake training as agreed with the Retail Operations Manager. · To actively participate in the implementation of the Annual Performance Review System and any assessments. · Where possible provide cover for other Action Cancer shops as requested by the Retail Operations Manager. · To undertake any other duties which may from time to time be requested by the Retail Operations Manager, which are commensurate with the duties and responsibilities of the post. This job description will be subject to review in the light of changing circumstances and is not intended to be rigid and definitive, but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. It is important to note that the responsibilities of the post may change to meet the evolving needs of the services that the charity provides. General Responsibilities Members of staff are expected at all times to provide the appropriate service and to treat those with whom they come into contact with in a courteous and respectful manner. All staff must comply with Action Cancer’s No Smoking Policy on Action Cancer Premises and also while on duty for the charity. All duties are carried out in compliance with Action Cancer’s Health and Safety Policy and Statutory requirements. Action Cancer is an Equal Opportunities Employer. You are required to adhere to Action Cancer’s Equal Opportunities Policy throughout the course of employment. All staff must comply with Action Cancer GDPR Policy and Procedures. To ensure the ongoing confidence of the public in the staff of Action Cancer, staff must ensure they maintain the high standards of personal accountability. PERSON SPECIFICATION Essential Requirements 1. Relevant management experience in a clothing retail sales environment with experience of cash handing. [1] 2. Experience of working within and achieving income and expenditure budgets. 3. Good communication and organisational skills 4. An ability to work under pressure using own initiative as required while having a positive and flexible approach. 5. Be able to undertake manual lifting and handling duties. Desirable Requirements 1. Six month’s relevant management experience in a retail fashion or clothing sales environment. 2. Experience of working with volunteers in a retail environment. 3. Computer literate with a working knowledge of MS Office (Word, Excel, Outlook, Internet) 4. Gift Aid experience Terms and Conditions of Employment · All offers of employment are subject to receipt of 2 satisfactory references from referees who can comment on your work ability. One referee should be your current or most recent employer, and one from a previous employer. · Successful applicants must evidence their right to work in the UK (under the Asylum and Immigration Act). This will be evidenced in the first instance by a passport or other forms of ID that will be outlined if no passport is available. · 6 months’ probationary period · Evidence of relevant qualifications · All potential employees may be asked to attend a pre-employment medical · Business insurance vehicle cover is required to claim mileage expenses for use of own car. Manager, Assistant Manager, Deputy Manager, Acting Manager, Department/Concession Manager, Supervisor.
Bank Care Assistant
The Cedar Foundation is seeking to recruit the following staff member: Ref: 25-109-BCA-K-WEB Job Role Bank Care Assistant Location The Karuna Home 3-5 Minorca Dr, Carrickfergus BT38 8WP Salary £12.21 per hour Hours Bank, Casual as and when required The Service The Karuna Home provides residential care for up to ten adults who have Learning Disabilities and associated conditions aged 18 or over. Karuna aims to provide high standard accommodation and care for our residents in a purpose built accommodation. Karuna is located in Carrickfergus town centre close to local amenities. The Role The role of Care Assistant requires a team approach at all times with effective working relationships for the benefit of the service user. This includes: Essential Criteria A minimum of 6 months caring experience (paid employment or personal caring responsibilities) Effective verbal and written communication to include numeracy skills Interest in working with people in a care environment Awareness of the needs of people with learning and physical disabilities Apply Online: https://cedar-foundation.getgotjobs.co.uk/home Closing Date: Friday, 2nd May 2025 at 10:00 am THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER. Please note – The Cedar Foundation does not offer Sponsorship. #nijobs
Bank Team Leader
The Cedar Foundation is seeking to recruit the following staff member: Job Ref 25-110-BTL-K-WEB Job Role Bank Team Leader Location The Karuna Home,3-5 Minorca Drive,Carrickfergus,BT38 8WP Salary £13.74 per hour Hours Bank, Casual hours as and when required Flexibility is required to work within the rota system in order to meet the needs of the residents. The Service The Karuna Home provides residential care for up to ten adults who have Learning Disabilities and associated conditions aged 18 or over. Karuna aims to provide high standard accommodation and care for our residents in a purpose built accommodation. Karuna is located in Carrickfergus town centre close to local amenities. The Role As part of the Living Options Services, the Team Leader will be a part of the management team and As part of the Living Options Services, the Team Leader will be a part of the management team and will support the Registered Manager to meet the Residential Care Homes Regulations (Northern Ireland) 2005 and DHSSPS Residential Care Homes Minimum Standards, August 2011. They will: • Support the Registered Manager to develop and implement personalised care/support plans and individual risk assessments to meet individual needs. • Support the Registered Manager to ensure the delivery of quality care and support. • Support with the management budgets and resources. • The Bank Team Leader will mentor and supervise the Support Team. Team Leaders must be available to work flexibly and be available to work unsociable hours and public holidays on a rotational basis. Benefits 2. Two years previous experience in a social care setting providing support/care. 3. Working knowledge of the needs of people with learning and physical disabilities. 4. Effective Communication and use of IT skills. Apply Online: https://cedar-foundation.getgotjobs.co.uk/home Closing Date: Friday, 2nd May 2025 at 10:00 am THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER Please note – The Cedar Foundation does not offer Sponsorship. #nijobs
Safety & Security Manager
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 7 JOB PURPOSE: To take the day-to-day lead role in advising and guiding the Housing Executive in the prevention of and response to abusive behaviours towards staff, working in partnership with key stakeholders. REQUIREMENTS: 1. A) Possess a degree or equivalent level qualification (Level 6*). or B) Can demonstrate at least 5 years’ relevant experience and can demonstrate evidence of equivalent continuing professional development of experiential learning. *Refer to Qualifications Framework for equivalencies. It will be the responsibility of the applicant to demonstrate equivalency APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Energy Advisor
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 4 JOB PURPOSE: The Energy Advisor will provide a telephone and outreach service engaging with customers, to enable, empower and inform them on energy efficiency. To give customers impartial advice and information on energy efficiency e.g. home water heating and consumption, renewable energy and low carbon transportation options. The role will involve either working as part of the Customer Service function, managing all customer energy query types in line with Service Level Agreements and Key Performance Indicators, or in the Outreach Service, providing advice by attending events, or giving presentations in schools and in at community advice sessions. REQUIREMENTS: 1. Either A) Possess a minimum of a BTEC Higher or equivalent (Level 4*) of qualification OR B) Can demonstrate at least two years relevant customer service experience with evidence of training / learning in energy advice matters. (Please include dates) *Refer to Qualifications Framework for equivalencies APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Customer Services Unit Advisor
Key Responsibilities This will include the delivery of a range of services including, but not limited to: 1. Responding in a timely and professional manner to customer contact using a range of communication methods. 2. Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 3. Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs. 4. Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 5. Using a wide range of computer packages to record, manage and retrieve information, for example IT systems to accurately record repairs. 6. Implementing/advising on policies and procedures including response maintenance and other business areas where required. 7. Take an active and positive role within the team, working together to meet business objectives. 8. Monitoring and escalating maintenance performance issues to CSU Supervisor and CSU Manager where appropriate. 9. Recording grounds maintenance repairs and booking appointments for grounds maintenance inspections. 10. Arranging gas and other required Health and Safety checks by appointment. 11. Carrying out customer surveys when requested. In addition to the main duties detailed above, the post holder may also be expected to carry out other specific duties relevant to the Customer Services Unit in which they successfully obtain a post. Examples of such duties may include but are not limited to: 12. Providing support to the public counter when required. 13. Providing administrative support to Income Collection Units as required. 14. Attending business meetings to support CSU management as necessary. 15. Triaging homeless applicants, accurately recording information and passing this to the appropriate staff member. 16. Providing support to the telephony unit as required. General 17. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required. 18. To ensure continued and effective working relationships with key internal and external stakeholders. 19. To promote continuous service improvement by working with customers and other Agencies to improve service delivery. 20. To represent the CSU team as required and provide support and cover for the other team members as and when required. 21. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE. 22. To adhere to the core values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 23. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 24. To participate and/or facilitate working groups, committees and other internal forums as required. 25. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need. 26. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to. 27. To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team. 28. To manage their own performance and be flexible and responsive to change. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects. Knowledge, Skills and Experience 1. Possess five GCSEs or equivalent qualification plus at least one year’s customer service experience. Or Can demonstrate at least 2 years’ customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training. Knowledge, Skills and Experience (continued) 2. Experience in using a range of computer packages including Word, Excel, Outlook, etc. Knowledge, Skills and Experience (continued) 3. Experience in dealing appropriately with customers in a challenging environment (to be assessed at interview) 4. Applicants must demonstrate (to be assessed at interview) • Ability to actively listen • Attention to detail and organisational skills • Knowledge of a service or product • Ability to work as part of a team • Conflict resolution skills Location* All of our employees are assigned a base location, which for this role will be the Housing Centre, 2 Adelaide Street, Belfast, BT2 8PB. The role includes regular travel throughout NI. Hours* The contractual hours are 37 hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A flexible Working Hours Scheme is in operation with core hours of 10am-12pm and 2pm-4pm and we also seek to enable our people to work flexibly in respect to when they work*. *In line with our commitment to flexibility we are happy to discuss this with the successful candidate with options being dependent on the nature of your role. Annual Leave You will be entitled to a minimum of 23 days annual leave per year. The leave year runs from January to December, and you will also be entitled to 12 public holidays. Probation Your employment will be subject to a satisfactory completion of a probation period of 6 months during which time your progress will be monitored and feedback will be provided. You will be obliged to follow all the procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If your employment is being terminated, the period of notice to be given will be as recommended for Local Government Officers in line with terms and conditions. Other Benefits There are many benefits of working for the Housing Executive including: • Learning and development opportunities • Flexible working and family friendly policies • Volunteering and fundraising policy • Cycle to Work Scheme • Onsite Occupational Health services which includes flu jabs and complementary Fitech health and wellbeing assessments • Inspire Workplaces – providing free, confidential counselling and support to employees 24/7 • Corporate gym membership, fitness classes and access to our inhouse gyms available at Housing Centre, Belfast and Marlborough House, Craigavon. Pre-Employment Checks Appointment is subject to; (i) A satisfactory medical declaration. (ii) Receipt of satisfactory references. References will only be sought as part of a pre-employment check prior to appointment. One reference must be a current employer or, if not currently employed, the most recent employer who would have knowledge of the successful candidate in a working environment. Candidates must be specific when providing address/contact details for referees. (iii) A satisfactory Access NI Basic Disclosure Check through a Responsible Body. Please note that a criminal conviction does not necessarily debar any applicant from obtaining employment. (iv) Providing the required documentation to satisfy the essential criteria i.e. proof of qualifications. It is important to note that if you do not provide the requested documentation you will not be able to take up post. (v) Documentation Checks for the Prevention of Illegal Working - It is your responsibility to demonstrate you are entitled to work in the United Kingdom. If you are unable to produce the relevant documents, or the documents are not satisfactory, the offer of employment may be withdrawn. You will be required to produce original documents to verify your identity, one of which must be photographic identification. Canvassing Canvassing, in any form, oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate.
