Service Desk Team Leader

OVERALL ROLE OBJECTIVE: The post holder will oversee the specific Service Desk team and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritisation and resolution of end user Service requests, including the monitoring, tracking and coordination of Service Desk functions. Drive process improvement within the Service Desk team ensure that Service Levels and procedures are adhered to. JOB SPECIFIC RESPONSIBILITIES: The post holder will: Provide leadership and direction to members of the Service Desk team (L2) Manage the processing of incoming Service Requests received by the Service Desk to ensure courteous, timely and effective resolution of end user issues Enforce request handling and escalation policies and procedures Regularly review open service requests and escalate to team members where necessary Monitor and report on closed service requests to ensure problems have been adequately resolved and completed in line with IS procedure Ensure accurate problem assessment and incident closure detail are documented and proper routing procedures are followed Track and analyze trends in Service Desk requests and generate statistical reports and metrics on a weekly basis and make recommendations to management for improved responsiveness and service levels Oversee the development, implementation and administration of Service Desk staff training. Ensure that all Service Desk team members are appropriately and adequately trained and are made aware of changes in the IS environment to better service the business In conjunction with the other Service Desk Team Leaders and Global Service Deliver Manager, drive service request volume reduction, increase first time resolution rates, reduce service request aging and improve overall customer satisfaction Be a customer advocate by liaising with business managers to understand the customer satisfaction levels within each of the business units Identify and agree the scope of roles and responsibilities for any project work being undertaken by the Service Desk team with the relevant project manager Drive improvement in the team by constantly reviewing policies and procedures and implementing change when necessary ensuring that industry best practices are implemented This role requires coverage beyond normal working hours on a regular basis and it is a condition of your employment that you are able to fulfil this requirement of the role. QUALIFICATIONS Educated to a Degree level (or equivalent) EXPERIENCE Previous experience within a supervisory/people management role Previous experience within a Team Lead role involving the prioritisation and scheduling of workload Previous experience in adhering to Service Level Agreement requirements KEY SKILLS Ability to organise, plan and prioritise tasks within a high volume, time focussed environment Ability to maintain a high level of accuracy and attention to detail in all work undertaken Excellent communication skills (both written and oral)

Customer Experience Champion, Donegal

Job Title: : Customer Experience Champion - Donegal Vacancy ID : 100360 Vacancy Type : Fixed Term Contract Post Date : 07-Apr-2026 Close Date : 21-Apr-2026 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: This is a 12 month fixed term contract based in Donegal (onsite). Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.

Support Worker

CORLANN –WEST REGION POSTS: SUPPORT WORKERS (Care Assistant Disability Services grade) BRUACH NA MARA ADULT SERVICES ( South Connemara) Ref: 95934 A panel may be formed as a result of this campaign from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Locum Support Worker roles are also available. DESCRIPTION AND VISION OF SERVICES Corlann – West Region provide a community based, person centred service focusing on the needs and abilities of children and adults with intellectual disabilities. The vision of Corlann is to support people with intellectual disabilities to achieve a full and valued life in their community, in line with best practice both nationally and internationally. Working in partnership with each person supported by Corlann, we aim to create opportunities for people supported by Corlann to have ordinary life experiences and to be closely connected to family and friends. We are committed to supporting people to live a life of their choosing. Bruach na Mara Adult Services provide a range of community-based servicesincluding day, residential, respite, community outreach, family support and a range of multidisciplinary support services. People are supported in day centres, supported employment, social and micro enterprises, training and education and these can be in groups or individualised. People are supported in residential settings in their own homes in the community individually and in groups. We wish to create opportunities for people who use our services to have valued social roles in their communities and to form friendships. We wish to recruit innovative, creative and motivated people who will relish the opportunity to assist in achieving this vision as part of a team. We are looking for people who will be flexible and adapt to the needs of particular individuals they supportand are open to change. Location: Bruach na Mara Adult Services (South Connemara). Staff allocation could be either within residential/respite/day settings or in community services. The appointee will initially commence working in one particular area of the Bruach na Mara services and this work location may change due to future service needs. The Role: The Support Worker role is to support the person in all aspects of daily living focusing on the individual’s ability and promoting independence and development of skills at all times. The Support Worker will assist people with the achievement of personal outcomes and in participating in the ordinary everyday life of the community through inclusive and creative thinking. The Support Worker is also responsible for all aspects of personal care required during the day. This includes meals, household tasks, personal and intimate care and other related aspects of physical well-being. Reporting/Responsible to: Social Care Worker/Staff Nurse/Team Leader/Team Manager depending on location. Qualifications, Experience & Skills: Ø Candidates must have a good general education. A recognised qualification in the field of intellectual disability or a FETAC level 5 course is an advantage. A QQI Level 5 or higher is desirable. Ø A full clean manual Driving Licence, which qualifies you to drive manual transmission vehicles on Irish roads is an essential requirement. It may also be necessary for the appointee to obtain a Class D1 Driving Licence (if not already in possession of one). Assistance will be given towards this purpose of obtaining a class D1 licence. Ø Experience of working with people with an intellectual disability/autism/complex needs is desirable, however, induction and training will be provided. Ø Flexibility, team-working skills, patience and a sense of humour. Ø Fluency in verbal and written English is an essential requirement of this post and proficiency in I.T. skills. Working Hours: 78 hours per fortnight. All posts are based on a 14-day duty roster. The successful candidates may be required to work to accommodate an integrated day service, with weekend work, some split duty hours, public holidays, evening/night duty and sleep-ins to meet service needs. Corlann model of service is based on Personal Outcome Measures quality and person centred planning system requiring employees to be flexible in their working hours to provide a quality service delivery for each person supported. Annual Leave: 22 days per annum (pro-rata for part-time), i.e. 8.46 hours per 100 hours worked. Remuneration: Department of Health salary scales apply as at 01/02/2026: €34,536 x 11 increments - €47,152 per annum (pro-rata for part-time). A Long Service Increment €47,954 per annum (pro-rata for part-time) is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays, sleep-ins and night-duty when worked. Salary quoted is based on a 39 hour working week. The successful candidate will be granted incremental credit subject to satisfactory verification of previous public sector service. Tenure: There are currently permanent full time pensionable posts available. A panel may be formed as a result of this process from which subsequent permanent, temporary or fixed term Support Worker appointments within the Bruach na Mara Adult Services may be offered over the next 6 to 12 months. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Informal enquiries for the above post to Sabina Hynes (Area Manager) or Jennifer O’Connell (Service Co Ordinator) on 091-721536 Closing date for receipt of completed application forms /CV’s on-line is 5pm, Wednesday 29th April 2026 Corlann is an equal opportunities employer

Senior Technical Inspector

The Commission for Regulation of Utilities (CRU) The Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator. The work of the CRU impacts every Irish home and business, ensuring safe, secure and sustainable energy and water supplies for the benefit of all customers. Our Values are at the core of everything that we do. Integrity: Trust is vital, so we act with integrity at all times and take balanced, evidence-based decisions that are fair and consistent. Professionalism: We are professional in everything we do. We work as a team and always strive to develop our expertise. We are pragmatic and open to alternative processes. Openness: We are committed to co-operation. We clearly explain who we are and what we do. Our processes are open, thorough and consider views from all stakeholders. We explain our decisions in clear language. Accountability: We are accountable for our decisions and for the way we spend our resources. We are independent and open to scrutiny. About the Job We are currently seeking a Senior Technical Inspector with significant experience related to gas transmission and/or distribution design, construction, commissioning and maintenance for our Energy Safety Division. The CRU has a key role in protecting public safety and the prevention of major accidents in Ireland’s energy sector. This includes safety regulation of:

Media Regulation Implementation Manager, Higher Executive Officer, - Month Contract

About This Role Role Purpose This role will support the implementation of new and emerging statutory functions assigned to Coimisiún na Meán arising from EU and domestic media regulation. This includes regulations aimed at strengthening media pluralism and independence and ensuring transparency in media ownership and state advertising. The role spans regulatory assessment, stakeholder engagement and compliance monitoring across a dynamic and evolving media landscape. Key Responsibilities · Supporting the assessment of media merger notifications, including gathering and analysing data on audience share, market reach, market conditions and competitive dynamics to inform merger decisions. · Supporting the implementation of State advertising transparency requirements, including engaging with public entities and bodies to roll out reporting guidelines and procedures, ensure compliance and monitor and report on outcomes. · Engaging with Media Service Providers (MSPs) to ensure compliance with · Statutory transparency requirements and monitoring and reporting on outcomes. · Coordinating with the European Board of Media Services on relevant media regulation issues. · Supporting the Policy and Media Landscape teams on additional functions and projects, as required. The above is intended as a guide to the general range of duties and is ntended to be neither definitive nor restrictive and is subject to review. About You Experience, Skills, Knowledge & Qualifications Essential Criteria · At least three years’ experience working in a policy, regulatory, media or legal environment. • Familiarity with EU and domestic media regulation, including the European Media Freedom Act (EMFA). · Proven ability to develop and implement project plans, particularly in regulatory or policy settings. · Ability to gather, analyse and present data to support regulatory assessment and decision-making. · Excellent research skills, with the ability to quickly understand complex information and assess its impact. · Strong interpersonal skills, with the ability to build relationships, work collaboratively across teams, and engage effectively with stakeholders. · Excellent written and verbal communication skills, including drafting policy documents, reports and guidelines. · A collaborative team player who proactively identifies issues and solutions, and maintains focus on delivery in a fast-paced, changing environment. Desirable Criteria · A demonstrable interest in media regulation and the evolving media landscape. · An NQF Level 8 qualification or higher in law, policy, media or a related field. Key Information Benefits, Package & Pay •This position is offered on a12 months fixed- term basis. •Full time, 35 hrs per week •Annual Leave: 29 days per annum •The role will be a hybrid role combining home and office working .Our current hybrid policy is 2 days in the office. •Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20. •For a full list of benefits see our website here . •This position is graded at the Higher Executive Officer scale . •Successful candidates will be appointed on the first point of the scale. Application Process If you are interested in applying for this position, please submit: A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience and values meet the requirements of the position. Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland. Candidates who engage in canvassing will be disqualified and excluded from the process. Late applications or applications not received through the correct channel, as indicated above, will not be considered. For queries related to the application or selection process related to this role, please contact cnam@cpl.ie Please review our Privacy Statement Privacy Statement - Coimisiún na Meán before making an application. Closing date: 3pm on Wednesday the 22nd of April 2026.

Joiner

Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 4 JOB PURPOSE: To contribute, to the provision of a modern, professional and responsive service to support NIHE business delivery by providing a joinery service in Housing Executive properties while upholding safety guidelines and complying with all applicable Codes and Regulations in line with our vision and values. REQUIREMENTS: 1. Have successfully completed an apprenticeship in Joinery (either time served or skills based) APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.

Locum Consultant Radiologist

Please submit your CV via your Rezoomo profile Grade Code: 118X County: Roscommon/Galway Hse Area: HSE West and Northwest Region Staff Category: Medical Contract Type: Fixed Term Wholetime Internal/External: External Proposed Interview Dates: It is anticipated that interviews will be held as soon as possible after the closing date. Candidates will normally be given at least one week’s notice of interview. The timescale may be reduced in exceptional circumstances. Informal Enquiries: Ms Maire Doorly, Interim General Manager, Roscommon University Hospital Tel: 090-6632218or Email : marie.doorly@hse.ie Closing Date: 5pm on Sunday, 29th March 2026 Location Details: Assignment as Locum Consultant Radiologist based mainly in Roscommon University Hospital (26 hours p/w) & based in Galway University Hospital (11 hours p/w). (On-Call will be for Galway University Hospital.) Full time locum post - 37 hours per week (26 hours RUH/ 11 Hours GUH) Post specific related information: Registration as a specialist in the Specialist Division of the Register of Medical Practitioners maintained by the Medical Council in Ireland, in the specialty of radiology. Successful candidate to take up locum post within 2 months of interview until the post is filled in a permanent capacity by PAS.

IT Program Manager

Role Introduction: Applegreen is in a rapid growth phase and is seeking to onboard an IT Program Manager to lead the rollout of a new Point of Sale (POS) system across 120+ locations. This role will oversee end-to-end program delivery, ensuring successful deployment, strong governance, and stakeholder alignment. This role will report to the Head of Projects and Innovation. It is an exciting opportunity for the right candidate to excel. The successful candidate will be a confident people person who can fit into Applegreen seamlessly and adopt a hands-on approach to their role. This is a 1 year Fixed Term Contract. Key Responsibilities: Program Leadership and Governance § Own the full lifecycle of the POS deployment program from initiation through planning, execution, rollout, transition to BAU and its processes. § Develop and maintain the program plan, roadmap, RAID logs, budgets, resource plans, reporting. § Prepare program governance structures, steering packs, and regular governance forums. Stakeholder Management § Be the primary point of contact for senior stakeholders including Retail Operations, IT, Finance, Site Managers, and Partner teams. § Communicate program progress, risks, and dependencies clearly and regularly. § Coordinate effectively with stakeholders and Site Managers to minimise operational disruption. Partner Coordination § Manage relationships – POS partner, hardware suppliers, installation partners, 3rd party integrators. § Oversee contract deliverables, SLAs, performance, and escalation management. § Ensure third parties adhere to agreed timelines, scope, and quality standards. Technical Delivery § Work with IT Master Data, IT Data, IT Infrastructure, IT Networking, IT Security, IT Support, and business teams to ensure compatibility, compliance, and readiness for UAT and site deployments. § Align with the POS Centre of Excellence and business teams to ensure functionality readiness for UAT and site deployment. § Deliver end to end UAT, pilot deployments, and full estate roll out. Rollout Execution § Lead the structured rollout plan, including site readiness assessments, logistics coordination, installation schedules, and onsite/remote support. § Manage deployment teams to ensure consistent, repeatable rollout processes. § Support business teams on a thorough knowledge transfer and training materials for site teams. Risks, Issues, and Change Management § Identify and manage risks, issues, and dependencies across the program. § Adhere to change control processes to manage scope, design, and schedule changes. § Proactively remove blockers and maintain momentum across delivery. Post Deployment Support and Transition § Oversee hyper care, early life support, and handover to service and support teams. § Ensure monitoring, troubleshooting, and incident management processes are in place. § Capture lessons learned to improve deployment efficiency and ensure continuous improvement. The Candidate should have the following: Essential § Minimum 7 years’ experience in IT Program Management. § Proven track record delivering complex, multi‑site retail or hospitality POS rollouts. § Strong knowledge of POS systems, integrations, retail operations, store technology environments. § Experience managing external vendors, installation teams, and software suppliers. § Expertise in project governance, budget management, and resource planning. § Skilled in SDLC, Agile, Waterfall, or hybrid delivery methodologies. § Excellent communication, negotiation, and stakeholder engagement and relationship skills including C level. § Ability to manage fast paced, high complexity environments with multiple moving parts. § Driver’s license and own car to get to sites around Ireland as required Desirable § PMP, PRINCE2, MSP, or Agile certification. § Experience with supply chain, fuel, store infrastructure, payment. § Prior experience delivering major technology transformations to 100+ sites. Key Competencies Success Measures Deliver POS rollout to 120+ locations on time and within budget. Achieve high system stability and low incident rates post deployment. Positive feedback from store teams and operational leadership. Improved operational efficiency enabled by the new POS platform. Strong cross-team collaboration and stakeholder satisfaction.

Customer Services Administrator

Residential Leader Contract

Laois Region Residential Services RESIDENTIAL LEADER (Social Care Manager 1/CNM1 - Includes Person in Charge Responsibility) Fixed Term 18 months 70 hours per fortnight Contract We are looking for dynamic leaders to support people with intellectual disability to achieve their life goals, dreams and aspirations. Are you a motivated and compassionate leader ready to make a lasting impact? Muiríosa Foundation is on the lookout for enthusiastic Residential Leaders to join our established team. These are additional posts to enhance the current management structure in Laois. Bring your passion for community, innovation, and supportive leadership to create a positive living environment where everyone thrives! Person Specification Candidate should note that as part of this role they will be required to travel between locations (This position will be remunerated appropriate to Qualification) Informal Enquiries - Area Directors: Liz Murphy 0872452756 – Colm Heffernan 0879810958 Closing Date for receipt of completed applications: Tuesday 5th May 2026 @ 10am To apply and for further details please go to our web page at Current Vacancies Muiriosa Foundation N.B. When applying for positions on Rezoomo it is recommended to use a PC, Laptop or Tablet as some mobile phones are not compatible with this software.