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Sort by: relevance | dateCustomer Experience Champion-skibbereen
Job Title: : Customer Experience Champion-Skibbereen Vacancy ID : 096268 Vacancy Type : Fixed Term Contract Post Date : 22-May-2025 Close Date : 05-Jun-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch¿ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities : ¿ Support in the day to day operation of customer service within the branch. ¿ Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. ¿ Take ownership and deal with customer queries in an effective, professional and compliant manner. ¿ Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. ¿ Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. ¿ Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. ¿ Perform duties in accordance with policies, procedures, whilst living PTSB¿s values and Standards. Essential Requirements : ¿ QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. ¿ If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. ¿ Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience ¿ Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) ¿ Committed to and enjoys working in a sales environment This is a 12 month fixed term contract position based in Skibbereen. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Customer Experience Champion-douglas
Job Title: : Customer Experience Champion-Douglas Vacancy ID : 096222 Vacancy Type : Fixed Term Contract Post Date : 22-May-2025 Close Date : 05-Jun-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch¿ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: ¿ Support in the day to day operation of customer service within the branch. ¿ Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. ¿ Take ownership and deal with customer queries in an effective, professional and compliant manner. ¿ Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. ¿ Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. ¿ Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. ¿ Perform duties in accordance with policies, procedures, whilst living PTSB¿s values and Standards. Essential Requirements: ¿ QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. ¿ If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. ¿ Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience ¿ Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) ¿ Committed to and enjoys working in a sales environment This is a 12 month fixed term contract position based in Douglas. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Chief Of Staff
Reporting into the CEO, you will fulfil the role of Chief of Staff , and act as support for the newly formed Leadership squad. You will support the CEO & leadership team in driving business priorities, enabling cross-functional collaboration & implementing and executing best practice Agile methodology. In this role, you will act as a trusted advisor to senior executives, ensuring alignment between strategic objectives and operational execution. You will facilitate strategic planning, executive decision-making, oversee key initiatives, and enhance leadership effectiveness through structured planning, communication, and stakeholder management. You will work closely with the QBR squad and Strategy lead to ensure that the Strategic direction is effectively communicated and transformed into operational plans. You will also ensure that the execution of these plans is effectively tracked and that looped back into strategic planning. Click the PDF below to review the role; Chief of Staff There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to equity, diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
Trainee Manager
Main purpose of the role: Support the management team in all aspects of the operation of the store while gaining detailed experience in individual departments throughout the store. The ideal candidate will have/be: 1 years€,, experience in the retail industry is desirable Good knowledge of Microsoft Office (Excel, Word) Experience balancing cash/tills is desirable Experience with fresh food Excellent communication skills Good delegation skills Highly driven with a strong work ethic Commerciality and brand awareness Passion for grocery retail Thrive in a fast-paced working environment. Main Duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager Actively participate in all training and development initiatives, and performance assessments Merchandise and present the entire store to the highest standard at all times and in accordance with relevant store planograms and guidelines Implement planograms correctly and ensure the correct range is in place in store Gain competence with all aspects of supply procedures €" ordering, delivery procedures, stock rotation and control procedures Manage such departments as are assigned to you Engage with new initiatives and embrace new ways of working.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store€,,s portion control measures Cook, prepare and display the foods sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy.
R&D Technologist Month
This is an exciting opportunity to be involved in the start-up of Kilkenny Cheese Limited. Kilkenny Cheese is a joint venture between Tirlán and Dutch family business Royal A-ware, a 130-year-old company with strong positions in EU and global markets. The facility is to be located at a greenfield site adjacent to Tirlán’s specialised nutrition facility at Belview, Co Kilkenny. About Royal Aware Royal A-ware is a traditional Dutch family business with a passion for food and with a strong entrepreneurial attitude. Demand-led, we offer our clients tailored products and services. In recent years investments have been made in the development and management of own supply chains resulting in independence, efficiency, and flexibility. We are specialized in producing, ripening, cutting, and packaging cheese, and also produce and package cream and fresh dairy products. Kilkenny Cheese | Homepage About Tirlán Tirlán, formerly known as Glanbia Ireland, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China. A talented team of over 2,100 people manage Tirlán’s network of 11 production facilities and 52 agri retail outlets serving its communities with annual revenues of over €3 billion expected in 2022. Tirlán’s state-of-the-art headquarters in Kilkenny city and innovation centre in Ballyragget promote innovation, creativity and collaboration. Tirlán is committed to sustainability throughout the organisation through its comprehensive Living Proof programme, and the Science-Based Targets initiative (SBTi) contained within it. For more information visit www.tirlan.com Role Summary Based in Belview in South Kilkenny the role reports to the Process Manager. KEY RESPONSIBILITIES If you are interested in this position, please apply with an up-to-date resume. Join our Talent Pool Considering a new career in Tirlán but this isn’t the role for you?! Then why not register your experience & sign up for career opportunities at www.tirlan.com/careers. Commitment to Diversity & Inclusion Tirlán embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams where different perspectives drive innovation and growth. We strive to create an inclusive workplace where people can bring their true self to work and achieve their full potential. At Tirlán, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. At Tirlán our culture will celebrate individuality, knowing that together we are more. Tirlán owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. About us: The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China.
Environmental Officer
Role Summary This is an exciting opportunity to be involved in the start-up of Kilkenny Cheese Limited. Kilkenny Cheese is a joint venture between Glanbia Ireland and Dutch family business Royal A-ware, a 130-year-old company with strong positions in EU and global markets. The facility is to be located at a greenfield site adjacent to Glanbia Ireland’s specialised nutrition facility at Belview, Co Kilkenny. Rooted in our rich heritage of family farming and embedded in our communities, Glanbia Ireland has evolved to bring the passion of our farmers and their high-quality ingredients to the international marketplace. Using modern-day technology and applying the best processes to our milk pool of three billion litres, we now export innovative products and tailored ingredients solutions to be enjoyed in more than 100 countries. Royal A-ware is a traditional Dutch family business with a passion for food and with a strong entrepreneurial attitude. Demand-led, we offer our clients tailored products and services. In recent years investments have been made in the development and management of own supply chains resulting in independence, efficiency, and flexibility. We are specialized in producing, ripening, cutting, and packaging cheese, and also produce and package cream and fresh dairy products. Based in Belview in South Kilkenny the role reports to the Environmental, Health & Safety, Manager. This role will have responsibility for supporting the EHS department in the administration and implementation of the site Environmental Management Systems with particular focus on safety culture and compliance. This position is responsible for carrying out tasks and projects related to EH&S throughout the site. KEY RESPONSIBILITIES · Working with the commissioning contractors and acting as the lead representative for KCL in closing out Site Acceptance Tests, Snag lists and their Key Performance Indicators. · The setting up of the WWTP control room including, ordering Lab equipment and consumables. · Developing sampling plans, lab manuals, control charts and organising of daily external analysis samples to be sent away. · Managing sludge removal and the reordering of chemicals. · Standing in as a relief lab technician when required. · Optimising the WWTP operations/process on a daily basis using Plant Master. · Perform weekly calibrations on field instruments in the WWTP. · Monitoring of in process equipment in the WWTP by trending to evaluate it’s performance. · Lead RCA’s on environmental matters across the whole site. · Extra monitoring of the Stormwater to ensure compliance due to limited visuals on Plant Master. · Carrying out Odour Patrols outside of the site boundary. · Liaising with Irish Water on a frequent basis. · Point of contact for the EPA for when they call. · Developing, implementing, and maintaining environmental management systems to ensure compliance with relevant laws and regulations. · Management of site operational licenses and compliance with same (IPC license from EPA) · Management of Wastewater Treatment Plant operations · Conducting environmental assessments and audits, including air and water quality monitoring, waste management, and soil contamination assessments. · Developing and implementing environmental policies and procedures, including waste management plans, energy conservation plans, and pollution prevention programs. · Monitoring and reporting on environmental performance, including tracking energy and water usage, waste reduction efforts and other environmental metrics. · Coordinating and collaborating with other departments and external stakeholders, such as regulatory agencies, to ensure environmental regulations and laws compliance. · Educating and training employees, contractors, and other stakeholders on environmental issues and best practices. · Investigating and addressing environmental complaints, violations, and incidents. · Providing guidance and support for environmental impact assessments, permit applications, and other regulatory requirements. · Keeping updated with changes in environmental laws and regulations and ensuring that the organization complies with new regulations. · Participating in emergency response activities, such as spills and other environmental incidents. · Communicating regularly with management and other stakeholders, providing environmental performance and compliance updates. · Performs other EH&S related duties as assigned. Key Requirements · Recognised qualification in Environmental Science or equivalent. · Demonstrate high technical ability and attention to detail to do the job at a high level of accomplishment. Experience · Full working knowledge of all relevant Environmental regulations governing a food manufacturing environment. · Ability to influence at all levels in the organisation. · Effective verbal and written communication skills. · Good prioritization capability and comfortable adapting to meet production needs. · Organised and methodical, with excellent attention to detail. · Good interpersonal skills and acts with integrity. Person Profile · Successful track record of project delivery in a start-up or large-scale development project · Knowledge of Dairy or similar food processing industry · Ability to manage a range of complex projects to completion · Excellent interpersonal and influencing skill If you are interested in this position, please apply with an up-to-date resume. Join our Talent Pool Considering a new career in Tirlán but this isn’t the role for you?! Then why not register your experience & sign up for career opportunities at www.tirlan.com/careers. Commitment to Diversity & Inclusion Tirlán embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams where different perspectives drive innovation and growth. We strive to create an inclusive workplace where people can bring their true self to work and achieve their full potential. At Tirlán, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. At Tirlán our culture will celebrate individuality, knowing that together we are more. Tirlán owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. About us: The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China.
Lab Technician Chemistry
Tirlán Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Role Profile Based in Ballyragget & reporting to the QC Chemistry Laboratory Manager, the role will involve working with a dedicated team of Technicians, Quality Managers and related staff to carry out a range of chemical analysis of food products. The successful candidate will be based in the laboratories at Ballyragget. Candidates with experience/aptitude in chemistry will be considered. Key Responsibilities We offer · Free parking incl. EV charging – where applicable · Bike to work scheme · Work/life balance and collaborative work culture · Career progression opportunities About us Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers
Maintenance & Engineering Lead
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ICT Support Engineer
BROTHERS OF CHARITY SERVICES IRELAND WEST REGION ICT DEPARTMENT 2 x POSTS OF PERMANENT FULL-TIME ICT SUPPORT ENGINEER Job Ref:80177 The Role: The appointee will be responsible for the day-to-day operation of computers and networks so people can use them to accomplish their tasks. The successful candidate must enjoy solving problems in a complex ICT infrastructure and will be proactive with broad technical knowledge and skills. This position will involve working with people whose knowledge about IT ranges from novice to expert. You will be required to provide cover for the ICT Operations Manager during varying pre-notified leave times. Being able to prioritise the problems that arise is essential. The successful candidate must weigh each problem for its severity and complexity and then resolve problems in the order that keeps the greatest number of people productive. The appointee’s ability to work with others, both technical and non-technical personnel, is key to this job. Change is constant, so the appointee will always be learning something new. Reporting/ Responsible to: ICT Manager. Qualifications/Experience/Skills: Qualifications: The successful candidate must have: · A third level IT or related qualification. · Microsoft Certified Professional certification in current systems is an advantage. · Other accreditations and relevant experience in Information Technology an advantage. Experience: Other skills: • Ability to work with other technical and non-technical personnel. • An ITIL qualification is desirable but not essential. • Must own their own car and possess a full clean driving licence, these are essential requirements of this post • Creative problem solving and research and analysis skills. • Good verbal and written communication skills. • Organisational and prioritising skills and time management skills. Working Hours: 70 hours a fortnight based on a 5-day working week. However, flexible hours including weekends and evenings may be involved. Starting and finishing times will be notified to and agreed with the appointee from time to time by the ICT Manager. Annual Leave: 28 days per annum. Remuneration: Department of Health Grade V (Clerical) salary scale (01/03/2025) - €51,206 x 4 increments - €57,503 (Max) per annum. LSI 1 €59,375 per annum is payable after 3 years on the maximum of the scale. LSI 2 €61,253 per annum is payable after a further 3 years. Tenure: These posts are permanent, full-time and pensionable. Travel/Base: The person appointed must provide his/her own car and must furnish an indemnity from Insurers in favour of the employer. Travelling expenses at the appropriate rate will be paid in respect of travel necessarily performed in the discharge of duty. Position will be based in Kilcornan House, Clarinbridge, Co. Galway JOB DESCRIPTION Please see attached for details of full job description. Informal enquiries to Mark Hanley, ICT Manager at mark.hanley@bocsi.ie . Closing date for receipt of completed application forms/CV’s on-line is 5pm, Thursday 5th June 2025. Interviews will be held on Wednesday 18th June 2025 The Brothers of Charity Services is an equal opportunities employer #INDW
