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IT Service Management Analyst, Dublin Apply now » Date: 9 Jun 2025 Location: Dublin, IE, IE Company: Allied Irish Bank Location/Office Policy: Central Park\Hybrid AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: Monday the 23rd of June 2025 Job Segment: Recruiting, Service Manager, Bank, Banking, Manager, Human Resources, Customer Service, Finance, Management Apply now »
Theatre Quality Lead CNM2
Job Background/Context Blackrock Health Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialities. The Operating Theatre Department provides a range of surgical services, and this role is pivotal in ensuring and maintaining best practice in Theatre services. Key Responsibilities Operations/ Quality Improvement and Risk Management · Ensure compliance with all relevant Blackrock Health Hermitage Clinic guidelines, policies, procedures and relevant legislation and regulatory requirements. This includes responsibility for dealing with regulatory or professional bodies and inspections · Encourage continuous review and evaluation of policies, guidelines and existing practices through regular audit programmes and review, engaging with the multidisciplinary team where required · Promote a culture of continuous quality improvement across the Operating Theatre Department, involving the team in continuous improvement initiatives and encouraging innovation · Set and monitor core objectives, standards and key performance indicators for the service, and monitor performance against these standards through internal and external audit · Lead out on the requirements of the hospital’s accreditation process · Ensure the department’s readiness for HIQA inspections. · Participate fully in the requirement of the hospital’s risk management programme · Promote the delivery of a high standard of care to all patients. Encourage evidence-based practice and assist in the dissemination and implementation of research findings · Work with members of the multidisciplinary team in devising Standard Operating Procedures · Provide clinical nursing leadership in proactively addressing ethical and quality of services issues with multidisciplinary team members and hospital management. · Develop a culture of safety, promoting positive reporting of incidents and near misses. Investigate and take remedial action on incidents or near misses according to hospital policies, protocols and guidelines. · Act as an advisor to and in collaboration with CNM colleagues and ADON triumvirate to promote excellent care. · Manage own caseload in accordance with the needs of the department · Work with members of the Multidisciplinary team in devising Standard Operating Procedures for the development of the department · Participate in unit-based and interdepartmental QI activities. · Demonstrate willingness to assist co-workers whenever needed. · Ensure that effective safety procedures are developed and managed to comply with statutory obligations, in conjunction with relevant staff e.g. health and safety procedures, emergency procedures. Leadership and Management · Promote and affect a responsible and accountable culture amongst staff. · Manage staff objective setting frameworks and review meeting to support staff development. · Project manage new initiatives as required. · Prepare business plans as required to support department requirements and developments. · Recommend and promote cost control initiatives wherever necessary. · Contribute to formulating or updating policies and procedures, which comply with agreed best practices. · Ensure that the Theatre adheres to established hospital and departmental policies and procedures. · Show leadership by achieving high morale, based on professional performance, high-quality organisational and communication skills. · Maintain awareness within the speciality of current developments in Theatre especially in relation to guidelines and compliance with best practice. · Provide updates of service reports to ADON and Consultants as required relating to Theatre.. · Provide specialist knowledge, expertise and care in liaison with the multidisciplinary team. · Maintain good communication and liaise effectively with the ADON’s, between all wards and departments, medical and nursing staff, clinical support service staff, finance managers and administrative staff within the hospital.. · Provide reports on activity and services in a digital format as required. · Develop and manage departmental and nursing policy with a particular emphasis on change management. Monitor as appropriate and lead on proactive improvement. · Act as a member of relevant committees or working groups as required. · Actively participate in the Nursing Management structure by ‘acting up’ when required Learning and Education · Provide professional and personal development opportunities for all nursing and support staff working with the relevant Learning and Education specialists to develop an appropriate programme of learning and education based on a planned (individual, department and organisation) training needs assessment. · Ensure that all mandatory training is undertaken to a satisfactory level and promote and facilitate staff training, development within the department. · Oversee that the requirements of NMBI for the practice of professional nursing are met and upheld including the development of an expanded scope of nursing practice. · Maintain accurate records of all study leave and education resources used. · Develop and implement an enhanced staff competence assessment relevant to the Department. · Provide support advice to those engaging in continuous professional development in his / her area of responsibility. · Be familiar with the curriculum training programme for student nurses and be aware of the clinical experience required to meet the needs of the programme. Essential Criteria Knowledge/ Experience · Be registered in the general division of the Register of Nurses maintained by NMBI · Have at least five years recent relevant post-registration nursing experience (full-time or equivalent hours part-time) in an acute hospital setting and a minimum of two years nursing experience in Theatre nursing · Have a recognised post-registration nursing course - Higher Diploma or Post Graduate appropriate to the position is essential i.e. Quality, or in pursuit of same · Proven clinical and professional management, risk management and clinical audit ability Skills/ Competencies · Quality focus · Excellent interpersonal and communication skills · Management skills · Leadership skills · Negotiating Skills · Risk Management · Clinical audit competence · IT skills · Presentation skills Desireable Skills Knowledge/ Experience · Health Care Management qualification, preferably at third level CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Technical Support Engineer
Role Summary Blackrock Health’s IT teams support critical applications and infrastructure in modern hi-tech hospitals across Dublin. The role is to provide third level support to Blackrock Health staff and coordinate with third party suppliers. You will be involved in both day-to-day IT support as well as contributing to critical IT projects across Blackrock Health. The role at Blackrock Health will work with the existing 3rd Line Operations and Infrastructure development team to manage, maintain, troubleshoot, support, design, develop and deploy server, storage and other infrastructure across an extensive network. This role is primarily based in Hermitage clinic. Main Activities and Responsibilities Advanced Technical Support: Provide expert-level technical support and guidance to end-users, resolving complex incidents, service requests, and problems related to hardware, software, applications, network infrastructure, and system integrations. Employ advanced troubleshooting techniques and methodologies to identify root causes and implement effective solutions. Incident and Problem Management: Take ownership of escalated incidents and problems, ensuring their timely resolution and minimizing the impact on end-users. Collaborate with other IT teams, vendors, and stakeholders to coordinate efforts and achieve speedy and satisfactory resolutions. Conduct thorough investigations and root cause analyses to identify underlying problems and recommend preventive measures. Change and Release Management: Assess, review, and provide input on proposed changes and releases that may impact IT systems and services. Participate in change management processes, including testing, implementation, and post-implementation validation. Ensure that changes are documented, communicated, and executed in compliance with established policies and procedures. Continuous Improvement: Proactively identify opportunities to enhance IT service delivery, streamline processes, and improve system performance. Recommend and implement innovative solutions, automation, and best practices to optimize operational efficiency and maximize customer satisfaction. Knowledge Transfer and Mentoring: Share your expertise and technical knowledge with Level 1 and Level 2 Service Desk analysts, providing guidance, training, and mentoring. Promote knowledge sharing initiatives, contribute to the development of knowledge bases, and support the creation of self-help resources for end-users. Collaboration and Communication: Collaborate closely with other IT teams, vendors, and stakeholders to ensure effective communication, knowledge sharing, and coordination of efforts. Participate in cross-functional projects and initiatives, providing technical expertise and contributing to the overall success of IT service delivery. Documentation and Reporting: Document all support activities, troubleshooting steps, solutions, and relevant information in incident and problem management systems. Generate reports on incident trends, problem resolution, and performance metrics to assess service desk effectiveness and identify areas for improvement. Technical Expertise and Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices through continuous learning, certifications, and participation in relevant training programs. Continuously expand your technical knowledge and skills to remain at the forefront of IT support excellence. The Position Requires: · Extensive knowledge of IT systems, infrastructure and technologies including hardware, software, Operating systems, databases and security · Advanced Technical knowledge of Microsoft Windows Desktop, Office and Server environments · Technical knowledge of VMWare environments · Microsoft Windows Server 2003 -2025 (essential) · Microsoft desktop OS 7–Windows 11 Professional (essential) · MS Active Directory, DNS and DHCP (essential) · Microsoft Exchange 2010 - SE (desirable) · SCCM – Practical experience around developing Images on SCCM. (essential) · Office 365/Azure/Hybrid (desirable) · Practical AWS skills around infrastructure and security (desirable) · Server Virtualization (VMware) (essential) · LAN/VLAN/WAN (routers, switches, Wi-Fi, firewall, micro-segmentation) · Communications (VOIP, Leased Lines) (desirable) · Dell Server and Switching Hardware (essential) · Storage infrastructures VSAN, NAS, DAS (essential) · Backup and DR technologies · IT Security including data loss prevention, encryption, anti-virus, Unified Threat Management, 2FA · Strong expertise in incident and problem management processes and tools. · Strong technical aptitude and knowledge of IT service management principles, incident management, and ticketing systems. · Excellent customer service skills with a focus on problem-solving and conflict resolution. · Demonstrated ability to lead, motivate, and develop a team. · Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users. · Analytical mindset with the ability to interpret data and metrics to drive improvements · Experience with remote support tools and knowledge base systems is preferred · Flexibility to work on call and adapt to changing business needs · Understanding and experience of IT support in a Healthcare environment is a major plus Qualifications: · A minimum of 5-10 years’ experience in providing 3rd Leve or final tier l IT support and managing infrastructure environments. · Relevant 3rd Level IT qualification. · Certifications such as ITIL Foundation, Microsoft Certified Solutions Expert (MCSE) or relevant vendor-specific certifications are advantageous General Expectations · To support the philosophy and goals of Blackrock Health. · To observe the appropriate lines of authority. · To maintain confidentiality regarding all patients and the activities of Blackrock Health. · To demonstrate flexibility by assisting in all areas of the Hospital as required. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Theatre Staff Nurse Neuro
Job Purpose: As a key member of the frontline team, the Theatre Staff Nurse will demonstrate strong clinical skills and facilitate effective communication with colleagues in the hospital. The position requires a collaborative and supportive approach to the development of services and structures, embracing continuous quality improvement and the implementation of changes necessary to achieve organisational objectives. Key Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Clinical Nurse Manager 1
Job Purpose: The role is responsible for the provision of quality service in line with standards of Theatre nursing practice. As a key member of the frontline management team, the CNM1 in Theatre will demonstrate managerial and leadership skills and facilitate effective communication with colleagues in the hospital. The position requires a participatory approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives. Key Responsibilities: Operations Skills/ Competencies · Clinical Skills · Management skills · Leadership skills · IT skills · Quality focus · Risk Management · Clinical audit · Excellent interpersonal and communication skills Desirable Skills: Knowledge/ Experience · Management course is desirable. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Marketing and Communications Manager
Job Purpose Reporting to the Group Head of Marketing, the Marketing & Communications Manager is responsible for establishing and maintaining communications processes and platforms to support the CEO and wider organisation to ensure effective communication with internal and external stakeholders. The role holder is responsible for supporting the Executive team in communicating the strategy and operational plan to foster ongoing colleague and stakeholder engagement. The Marketing & Communications Manager is responsible for measuring, reacting and building the Blackrock Health Hermitage Clinic, brand recognition and market penetration, developing leads and opportunities, which will increase the clinical and commercial success of the Hospital. Another key focus for the role holder is to build relationships with Consultants, Clinicians, GPs, Community, the Media, and key internal stakeholders to enhance the Hermitage Clinic’s brand. Job Background/Context Blackrock Health, comprising Hermitage Clinic, Galway Clinic, Limerick Clinic and Blackrock Clinic. Blackrock Health Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialities. This is a key role in the marketing team, which also supports the Executive team, drives brand recognition and enhances communications with stakeholders and employees. Key Responsibilities Marketing CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Level 2 Service Desk Support
Role Summary Hermitage Clinic ICT infrastructure is a highly virtualised environment supporting a complex hospital environment. The ICT department provides technical support via its helpdesk and for hospital projects. The role is to provide second level support to Blackrock Clinic staff and coordinate with third party suppliers. You will be involved in technical and business projects from start to finish providing technical support and expertise to the architecture team as well as ICT specific functions to maintain the performance and security of the hospital infrastructure and applications The person will also take part in the On Call Rota Main Activities and Responsibilities · Implementation and support of the hospitals critical systems · Perform hardware and software upgrades · Maintain current and new end user client device integrity, security and virus protection · Second line support for escalations from front line IT support analysts to assist in triage, diagnosis and resolution within SLA when required. · Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management · Support existing deployed systems · Manage transition of change to production environment. · Maintain integrity of 24x7 technical architecture to agreed principles of high availability, business continuity and capacity · Complete ownership of assigned IT projects from initiation to completion. · Assess infrastructure changes, raise awareness for potential impacts and play a key role in change management governance · Implement and deploy new technologies to help achieve business goals · Manages personal work queues to ensure all service requests are operated to SLA. · Participates in the out of hours support on call rota. The Position Requires: · A knowledge of · Virtualisation Technologies (VMWare & Hyper-V), · Citrix XenApp · Networking · Desktop and Server Windows Operating Systems · Active Directory & Group Policy · System Centre Configuration Manager · End User Device Security, Encryption, Anti-Virus · Microsoft Exchange and Office 365 · Ability to communicate effectively. · Flexibility and willingness to participate in future implementation projects. Qualifications: · Minimum 3-4 years’ experience in a Service Desk role in a Windows/Citrix environment · Relevant 3rd Level IT qualification. General Expectations · To support the philosophy and goals of Hermitage Clinic. · To observe the appropriate lines of authority. · To maintain confidentiality regarding all patients and the activities of Hermitage Clinic. · To demonstrate flexibility by assisting in all areas of the Hospital and Clinic as required. · To assist in the orientation of new staff and continue to develop personal knowledge and skills and seek outside educational opportunities where appropriate. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Resident Medical Officer
The Role We are seeking to recruit a Resident Medical Officer to join the medical team at the Hermitage Clinic. The Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialties. The role holder will be expected to: The Person Essential requirements for the ideal candidate: · MB BCh BAO or equivalent recognised by the Irish Medical Council · Full registration with the Irish Medical Council · BLS / ACLS · Minimum three years post qualification experience. Essential Skills · Clinical Skills · IT skills · Quality focus · Risk Management · Clinical audit · Excellent interpersonal and communication skills Why work at the Hermitage Clinic The Hermitage Clinic are passionate about our people and believe in their development and growth. As a member of the Hermitage Medical Clinic team you can benefit from: · Competitive salary · An Education Support Programme · Development opportunities · Opportunities for career progression · Access to a Pension Scheme · Subsidised Restaurant · Free staff car parking · Employee Assistance Programme · Life Assurance CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Finance Project Team Lead
Responsibilities include: o Participation in all relevant Expanse patient accounting duties including but not limited to: o Clarifying the scope and for the relevant finance applications across all Blackrock Clinic. o Development of current workflows as required in line with scoping. o Participate and organise Standardisation workshops with all relevant users in Blackrock Clinic. o Ensure all workflows related to Patient Accounting are aligned with program objectives. o Participation in Blackrock Health standardisation forums. o Building relationships with key stakeholders in the Blackrock Health Group where appropriate. o Communications of all related topics to patient accounting Team lead as required. o Planning and execution of documentation where required. o Risk identification, management and escalation of this documentation where required. o Assist in the identification of core personnel outside of core teams that are relevant to the finance accounting applications. o Project planning in conjunction with the Financial Account Team Lead. o Manage and oversee builds, testing and rollout of the new Meditech to all institutions in the Blackrock Health group. o Oversee the development of training materials for end-user training. o Participate in all necessary programme and cross-functional workstreams as needed. o Liaise with third party vendors related to the relevant finance applications where required. o Liaise with the BI (business intelligence)/Data team for the provision of critical finance reports required for initial implementation across the Blackrock Health group. o Assist in processes to complete parrel runs and cut over actions. o Contribute to the downtime solution to ensure procedures are in place for both planned and unplanned downtimes. o Oversee the development of training materials for end-user training. o Complete End-user training sessions as required. o Assist in Transition planning and implementation. Note: responsibilities on the programme may change depending on the needs of the programme at any stage. Required experiences and skillsets: The ideal candidate will have a strong background working within a finance operations/ finance support team in a private hospital environment. They would have an understanding how upstream patient processes effect billing processes including the relevant processes that will affect the final bill and submission of the claims. Candidates must also have a good understanding of the cross-functional workflows involved with this module and how they will react to deliver this project. Required · Prior experience as a project team leader or equivalent position on an EHR programme or in working in a finance department. · Experience working with billing systems and insurer contracts is desirable. · Experience working on patient accounting systems and patient information systems. · Experience working with multi-disciplinary teams. · Ability to work under pressure and to tight deadlines. · Ability to forge strong working relationships with key programme stakeholders. · Highly organised with strong time management. · Effective communication skills. · Experience of Gl/AP systems desirable. Qualifications · Experience working with or in a private hospital finance department is desirable. · Third level qualification in Finance related subject or relevant field (desirable). CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Accounts Administrator
ROLE PURPOSE Why work at the Blackrock Clinic? At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from: • Competitive salary • Onsite parking • Pension • Annual bonus* • Discounted café • Sports and Social club • Employee Assistance Programme • Discounted onsite pharmacy CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
