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Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
Delivery Driver
The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 370 people. The Person Home Delivery Truck Driver – Carlow Area If you are an experienced C driver , have great work ethic and a genuine desire to provide excellent customer care at all times, then EZ Living Furniture is looking for you. The successful candidate will provide an efficient home delivery service and will be responsible for ensuring timely delivery to customers’ homes. Excellent interpersonal skills are essential, along with a flexible approach, to ensure that customers’ expectations are met and surpassed. The position is based in Dublin but serves adjoining counties as well. We will provide training to the right person who can demonstrate motivation and a willingness to learn. If you are interested in taking on a new challenge at a growing company, we encourage you to apply today. Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Assistant Manager
The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 370 people. We are delighted to announce that we are looking for an Assistant Store Manager for Our Carlow Store. Duties & Responsibilities: · Demonstrate a highly determined drive for sales, always leading by example. · Continuously communicate with & motivate team. · Deliver exceptional customer service at all times. · Hold responsibility of being the first point of contact for the store when liaising across internal departments. · Continually coaching team to ensure that product knowledge, company policies and our brand values are reviewed and reconsidered at all times. · People management activities, working in liaison with HR & senior management. · Completing regular reports for senior management. Skills & Qualifications: · Exceptional communication and coaching skills · A proven people manager and team player · Excellent administrative & organisational skill · Proficient Microsoft Office user, with an easy ability to learn our in-house systems. · Furniture experience would be a benefit but not essential. · Ability to use your own initiative, escalating issues to senior management when appropriate. WHY JOIN US: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Giftware
The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. We are delighted to announce that we are looking for a part time Giftware Sales Advisor for Our Carlow Store. The Person CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Delivery Driver
The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. The Person Home Delivery Truck Driver – Kilkenny Area If you are an experienced C driver , have great work ethic and a genuine desire to provide excellent customer care at all times, then EZ Living Furniture is looking for you. The successful candidate will provide an efficient home delivery service and will be responsible for ensuring timely delivery to customers’ homes. Excellent interpersonal skills are essential, along with a flexible approach, to ensure that customers’ expectations are met and surpassed. The position is based in Kilkenny but serves adjoining counties as well. We will provide training to the right person who can demonstrate motivation and a willingness to learn. If you are interested in taking on a new challenge at a growing company, we encourage you to apply today. Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Stock Assistant/Delivery Assistant
The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. We here at EZ Living Furniture are looking for a professional, competent and enthusiastic individual to join our store in our Kilkenny Store. This is a part time position 3 days a week - Wednesday, Friday and Saturday. We are looking for a very dynamic and enthusiastic individual who thrives on fast paced environments and is motivated, hard-working and efficient, with excellent time management skills. Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Sales Advisor
EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. We are delighted to announce that we are looking for a part time Sales Advisor in our Cavan Store. This role would be for 3 days per week. The Person WHY JOIN US: • Up to 23 days holidays • Fun, fast paced & high energy work environment • Culture of developing and promoting from within the company • Our Generous staff discounts • Our pension Scheme • Our Bonus Scheme • Our Educational Support Scheme • Our Discounted corporate rate health care • Our free Employee Assistance Programme • Our wellbeing initiatives like our Bike to work scheme • Career Development Opportunities • Continuous professional development with dedicated training resources
Sales Advisor
EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. We are delighted to announce that we are looking for a part time Sales Advisor in our Waterford Store. This role would be for 3 days per week. The Person WHY JOIN US: • Up to 23 days holidays • Fun, fast paced & high energy work environment • Culture of developing and promoting from within the company • Our Generous staff discounts • Our pension Scheme • Our Bonus Scheme • Our Educational Support Scheme • Our Discounted corporate rate health care • Our free Employee Assistance Programme • Our wellbeing initiatives like our Bike to work scheme • Career Development Opportunities • Continuous professional development with dedicated training resources
Sales Assistant
Are you excited about sales? And do you want to provide JYSK in the Ireland best customer service together with your team? Do you like variation and a fast-paced environment? 💪 Then you can be the Sales Assistant we are looking for! 🙋 WHAT WE OFFER YOU You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Warehouse Worker
Are you up for the challenge of handling daily tasks and routines to create an organised stock room? Do you want to be responsible for the heart of a JYSK store and at the same time deliver a great customer service? And do you like being physically active at work? Then you can be the Warehouse Worker we are looking for! WHAT WE OFFER YOU You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
