Recruitment Executive apprentice jobs
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Recruitment Open Day Are you looking for an exciting new opportunity in a stunning forest setting? Center Parcs Longford Forest is hiring! We're looking for passionate and enthusiastic individuals to join our team across a range of roles. We're recruiting for: ⭐ Accommodation Housekeepers ⭐ Bar and Waiting Team Members ⭐ Entry Level Kitchen Roles ⭐ Chefs ⭐ Restaurant & Kitchen Management Roles Open Day details: 📍 Tullamore : Wednesday 20th May 2026, 10am to 1pm | Bridge House Hotel, Tullamore, Co. Offaly, R35 K2T9 📍 Longford : Thursday 21st May 2026, 10am to 1pm | Longford Shopping Centre, Longford, N39 R7R6 📍 Moate : Friday 22nd May 2026, 10am to 1pm | Tuar Ard Arts Centre, Church Street, Cartronkeel, Moate, Co. Westmeath, N37 X8P6 What to expect: ✅ Meet our friendly team and learn about life at Center Parcs ✅ Find out more about our roles and career progression opportunities ✅ On the day interviews for suitable candidates Why join us? ✨ Work in a beautiful woodland environment ✨ Competitive pay and great benefits ✨ Discounts, training and career development opportunities Apply to register your interest or just turn up on the day! We can't wait to meet you! 🌿💚 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. Follow us - | At Center Parcs, everyone's welcome. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process.
Motor Mechanics Apprentice
Profile of Craft Core Skills Motor Mechanics The Motor Industry The work of a Motor Mechanic involves the servicing, maintenance and fault diagnosis of automobile and light commercial vehicle mechanical and electrical systems, vehicle component removal, installation or repair according to original manufacturers’ specification. At the end of the apprenticeship, the craftsperson will be able to demonstrate competence in the following skills: Servicing Read, interpret and carry out manufacturers’ instructions for all vehicle service, maintenance and repair procedures. Complete a vehicle report form. Fgas Describe the overall aim of Regulation No. 842/2006 of the European Parliament and of the Council of 17 of May 2006 in relation to the air conditioning systems of automotive vehicles (MACs). List the dangers to personal health and related safety regulations related to the refrigerant gas contained in mobile air conditioning (MAC) systems. Describe the location of possible leaks of refrigerant gas from an automotive air con unit. Engine Diagnose faults, dismantle and reassemble the engine and its ancillary components. Replace timing belts and chains. Use all recommended bolt tightening procedures. Electrical Read and interpret relevant electrical wiring diagrams. Use fault code reader to interrogate ECU memory and OBD system. Employ a logical and structured fault diagnosis methodology (use of diagnostic flow charts). Measure and interpret quantities of electrical current, voltage and resistance. Diagnose / resolve faults in starter, charging and lighting circuits. Remove / replace vehicle lighting components. Align headlamps. Fuel / Ignition Diagnose and resolve faults in electronically controlled fuel, ignition and emissions control systems. Evaluate exhaust emission levels with reference to NCT / DoT VTM test requirements. Transmission Diagnose faults in manual transmission units. Remove / refit manual transmission units. Diagnose faults in clutch assemblies. Remove / replace clutch components. Remove / replace driveshaft joints and bearings. Brakes Diagnose mechanical and hydraulic faults in the braking system. Remove / replace brake components. Employ manufacturers’ recommended service and bleeding procedures. Core Skills (cont’d) Specialist Skills Steering / Suspension Diagnose faults in steering and suspension systems. Remove / replace steering and suspension components. Align suspension and steering geometry. Balance wheels. Repair punctures. Bodywork Remove / replace bodywork components e.g. door locks, windows and regulators. Engine Carry out complete engine overhaul on automobile and light commercial vehicle petrol and diesel engines. Electrical Check operation of, diagnose any faults present, and return to original manufacturers’ specification: standard, multi voltage and high voltage systems, inter control module communication systems e.g. CAN, LIN, VAN and MOST networks, multiplex wiring, climate control, cruise control, theft deterrence systems, comfort systems e.g. electric windows and seat / steering adjustment, sunroof, and central locking. Fuel systems Check operation of, diagnose any faults present, and return to original manufacturers’ specification: high pressure petrol injection systems (e.g. GDI and MED Motronic) and high pressure diesel injection systems (e.g. common rail). Transmission Check operation of, diagnose any faults present, overhaul and return to original manufacturers’ specification: manual, automatic or hybrid transmission assemblies. Brakes Check operation of, diagnose any faults present, and return to original manufacturers’ specification: ABS and EHB (Electro Hydraulic Braking) systems. This includes ESP (Electronic Stability Program), TCS (Traction Control System), and ACC (Adaptive Cruise Control) systems. Occupant safety Examine, diagnose any faults present, and return to original manufacturers’ specification: vehicle occupant passive safety systems. This includes airbag, belt tensioner and rollover protection systems. Communication and Information Check operation of, diagnose any faults present, and return to original manufacturers’ specification: in car entertainment systems, telecommunication systems, vehicle information systems e.g. technical monitoring displays and GPS (Global Positioning System). Mobile Air Conditioning (MAC) systems. Discuss and demonstrate best practice for handling of Fgases storage cylinders, the safe recovery and disposal of Fgas. Perform full servicing of an air conditioning system of a motor vehicle to include: leak detection, recovery, vacuum and refill. Common Skills Specialist Skills Servicing Read, interpret and carry out manufacturers’ instructions for all vehicle service, maintenance and repair procedures. Complete a vehicle report form. NCT / DoT VTM Determine the condition of automotive vehicles to NCT / DoT VTM requirements. Engine Diagnose faults and return to original manufacturers’ specification: petrol and diesel engines and their ancillary components. Electrical Read and interpret relevant electrical wiring diagrams. Use fault code reader to interrogate ECU memory and OBD system. Employ a logical and structured fault diagnosis methodology (use of diagnostic flow charts). Measure and interpret quantities of electrical current, voltage and resistance. Diagnose / resolve faults in starter, charging and lighting circuits. Remove / replace vehicle lighting components. Align headlamps. Transmission Diagnose faults and return to original manufacturers’ specification: clutch system components, driveshafts and bearings. Brakes Diagnose faults and return to original manufacturers’ specification: brake friction linings. Steering Diagnose faults and return to original manufacturers’ specification: steering linkage and geometry settings. Bodywork Remove / replace bodywork components e.g. door locks, windows and regulators.
Motor Mechanics Apprentice
Profile of Craft Core Skills Motor Mechanics The Motor Industry The work of a Motor Mechanic involves the servicing, maintenance and fault diagnosis of automobile and light commercial vehicle mechanical and electrical systems, vehicle component removal, installation or repair according to original manufacturers’ specification. At the end of the apprenticeship, the craftsperson will be able to demonstrate competence in the following skills: Servicing Read, interpret and carry out manufacturers’ instructions for all vehicle service, maintenance and repair procedures. Complete a vehicle report form. Fgas Describe the overall aim of Regulation No. 842/2006 of the European Parliament and of the Council of 17 of May 2006 in relation to the air conditioning systems of automotive vehicles (MACs). List the dangers to personal health and related safety regulations related to the refrigerant gas contained in mobile air conditioning (MAC) systems. Describe the location of possible leaks of refrigerant gas from an automotive air con unit. Engine Diagnose faults, dismantle and reassemble the engine and its ancillary components. Replace timing belts and chains. Use all recommended bolt tightening procedures. Electrical Read and interpret relevant electrical wiring diagrams. Use fault code reader to interrogate ECU memory and OBD system. Employ a logical and structured fault diagnosis methodology (use of diagnostic flow charts). Measure and interpret quantities of electrical current, voltage and resistance. Diagnose / resolve faults in starter, charging and lighting circuits. Remove / replace vehicle lighting components. Align headlamps. Fuel / Ignition Diagnose and resolve faults in electronically controlled fuel, ignition and emissions control systems. Evaluate exhaust emission levels with reference to NCT / DoT VTM test requirements. Transmission Diagnose faults in manual transmission units. Remove / refit manual transmission units. Diagnose faults in clutch assemblies. Remove / replace clutch components. Remove / replace driveshaft joints and bearings. Brakes Diagnose mechanical and hydraulic faults in the braking system. Remove / replace brake components. Employ manufacturers’ recommended service and bleeding procedures. Core Skills (cont’d) Specialist Skills Steering / Suspension Diagnose faults in steering and suspension systems. Remove / replace steering and suspension components. Align suspension and steering geometry. Balance wheels. Repair punctures. Bodywork Remove / replace bodywork components e.g. door locks, windows and regulators. Engine Carry out complete engine overhaul on automobile and light commercial vehicle petrol and diesel engines. Electrical Check operation of, diagnose any faults present, and return to original manufacturers’ specification: standard, multi voltage and high voltage systems, inter control module communication systems e.g. CAN, LIN, VAN and MOST networks, multiplex wiring, climate control, cruise control, theft deterrence systems, comfort systems e.g. electric windows and seat / steering adjustment, sunroof, and central locking. Fuel systems Check operation of, diagnose any faults present, and return to original manufacturers’ specification: high pressure petrol injection systems (e.g. GDI and MED Motronic) and high pressure diesel injection systems (e.g. common rail). Transmission Check operation of, diagnose any faults present, overhaul and return to original manufacturers’ specification: manual, automatic or hybrid transmission assemblies. Brakes Check operation of, diagnose any faults present, and return to original manufacturers’ specification: ABS and EHB (Electro Hydraulic Braking) systems. This includes ESP (Electronic Stability Program), TCS (Traction Control System), and ACC (Adaptive Cruise Control) systems. Occupant safety Examine, diagnose any faults present, and return to original manufacturers’ specification: vehicle occupant passive safety systems. This includes airbag, belt tensioner and rollover protection systems. Communication and Information Check operation of, diagnose any faults present, and return to original manufacturers’ specification: in car entertainment systems, telecommunication systems, vehicle information systems e.g. technical monitoring displays and GPS (Global Positioning System). Mobile Air Conditioning (MAC) systems. Discuss and demonstrate best practice for handling of Fgases storage cylinders, the safe recovery and disposal of Fgas. Perform full servicing of an air conditioning system of a motor vehicle to include: leak detection, recovery, vacuum and refill. Common Skills Specialist Skills Servicing Read, interpret and carry out manufacturers’ instructions for all vehicle service, maintenance and repair procedures. Complete a vehicle report form. NCT / DoT VTM Determine the condition of automotive vehicles to NCT / DoT VTM requirements. Engine Diagnose faults and return to original manufacturers’ specification: petrol and diesel engines and their ancillary components. Electrical Read and interpret relevant electrical wiring diagrams. Use fault code reader to interrogate ECU memory and OBD system. Employ a logical and structured fault diagnosis methodology (use of diagnostic flow charts). Measure and interpret quantities of electrical current, voltage and resistance. Diagnose / resolve faults in starter, charging and lighting circuits. Remove / replace vehicle lighting components. Align headlamps. Transmission Diagnose faults and return to original manufacturers’ specification: clutch system components, driveshafts and bearings. Brakes Diagnose faults and return to original manufacturers’ specification: brake friction linings. Steering Diagnose faults and return to original manufacturers’ specification: steering linkage and geometry settings. Bodywork Remove / replace bodywork components e.g. door locks, windows and regulators.
Sales Support Executive
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent. Working Hours / Shifts: 40 hours per week, Monday to Friday from 8.40am to 5.20pm. What does this role involve? As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods. Some of the main duties of the role include: • Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits. • Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions. • Order processing: Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery. • Provide administrative and data support to the sales team, facilitating efficient sales processes. • Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction. • Work closely with the wider sales team to strategise and coordinate sales efforts effectively. • Track existing sales orders and keep CRM up to date. • Support our customer support team when needed. Who can apply? Essential criteria: • Qualified to at least degree level or previous sales or marking experience. • Experience in dealing with customers, such as in retail or customer support. • Ability to build rapport with a diverse range of people. • Strong communication and interpersonal skills. • Teamwork skills and the ability to foster good working relationships. • Driven and self-motivated to hit and exceed targets. • Full UK driving licence and access to a car, as the site is quite remote. Desirable: • Experience with inbound sales or lead generation. • Previous sales, marketing, or administration experience. • Experience dealing with customers via phone. • Some understanding of a general sales cycle. How do I apply? Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
Apprentice Sales Advisor
Do you want to be part of an exciting, expanding company where you are supported to attain your NVQ in Providing Financial Services and have access to a bespoke training programme to allow you to develop your career? We have an excellent opportunity to join our AbbeyAutoline Academy as an Apprentice Sales Advisor. No experience required! What you'll be doing: Working as part of the Personal Lines branch sales team, you will be provided with a comprehensive Apprentice Training Programme, in conjunction with Belfast Met, to support you in achieving your NVQ Level 2/3 in Providing Financial Services. With practical on the job training, you will obtain all the skills and knowledge you require to sell personal lines insurance products, such as car, home, van and travel, to our customers throughout Northen Ireland. Why choose us? •Generous starting salary, increasing after 12 months and again on completion of your NVQ. •Bonus Scheme. •31 days annual leave, increasing with length of service. •Insurance discounts for you and your family. •Private medical insurance. •Life assurance two times your annual salary. •Eyecare scheme. •Pension Scheme. •Employee Assistance Programme •Access to a range of internal initiatives through our Better Together Programme. This role has a planned start date of 14th September 2026 We are an equal opportunities employer
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
