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The areas to be covered are. Clontarf, Marino, Clarehall & Surrounding Areas Full Time & Part Time roles available Required Availability: Weekdays and every second weekend. Overall, Purpose of Job The purpose of the role is to enable our members to achieve maximum independence in all aspects of daily living, by assisting in one or more of the following areas: personal care, domestic assistance, social and educational assistance, travel and companionship. This role takes place in the homes and communities of our members. Liaison There are several key relationships, which should be fostered and developed for the successful implementation of this role. Liaise and coordinate with other identified home support staff as required and maintain close communication with the Assisted Living Service Coordinator and Scheduling staff. Training and Qualifications: What we Require: QQI level 5 (Major Award) in Homecare Support or similar qualification in Social Care is essential. QQI Major Awards that are deemed relevant to IWA are: Community & Health Services (to include minor components Safety & Health at Work and Care Provision & Practice) Health Service Skills (to include minor components in Workplace Statutory Policies & Procedures and Care Skills and Care Support) Health Care Support (to include minor components Safety & Health at Work and Care Skills and Care Support) Full clean drivers' licence is essential Kind and Caring attitude Use of your own smart phone to check in and out of your visits is essential Behaviours Person centred approach An ability to build strong relationships Strong customer service focus Flexible approach to work High level of confidentiality Competencies Communicating and Influencing Motivating and Empowering Planning and Organising Quality, Customer Focus and Accountability . What we Offer Salary range for this position is €16.21- €18.03 per hour depending on experience Before 8am and after 8pm - from €20.26 to €22.54 per hour Sunday - from €24.32 to €27.05 per hour Public Holidays - from €32.42 to €36.06 per hour Paid inter-client mileage Sick pay scheme Maternity and paternity pay scheme Excellent working conditions Holidays paid at a rate of 8% of hours worked. PRSA Pension scheme available Bike to Work Scheme Employee Assistance Service A commitment to the on-going training and development of all employees CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Healthcare Assistant
What we Offer Salary range for this position is €16.22 – €18.03 per hour depending on experience Before 8am and after 8pm - from €20.27 p/h Sunday - from €24.33 p/h Public Holidays - from €32.44 p/h Paid inter-client mileage Sick pay scheme Maternity and paternity pay scheme Excellent working conditions Holiday pay at a rate of 8% of hours worked. PRSA Pension scheme available Bike to Work Scheme Employee Assistance Service A commitment to the on-going training and development of all employees. Overall Purpose of Job -The purpose of the role is to enable the Members to achieve maximum independence in all aspects of daily living, by providing assistance in one or more of the following areas: personal care, domestic assistance, social and educational assistance, travel and companionship. -Role takes place in the homes and communities of our Members. Liaison -There are several key relationships, which should be fostered and developed for the successful implementation of this role. Liaise and coordinate with other identified Home carers as required and maintain close communication with the ALS Coordinator / Scheduling staff Training and Qualifications, required · Full Major Award at QQI Level 5 in either Community & Health Services, Health Service Skills or Healthcare Support or other relevant qualification and a commitment to complete the major award. · Experience of working with people in a caring role ( essential) · Be reliable, trustworthy, and always maintain confidentiality · Demonstrate excellent communication skills with a good level of spoken and written English · Full driving licence with access to own vehicle ( essential) · Willing to drive service user's vehicle (preferred) Behaviours · Person centred approach · An ability to build strong relationships · Strong customer service focus · Flexible approach to work · High level of confidentiality Competencies · Communicating and Influencing · Motivating and Empowering · Planning and Organising · Quality and Customer Focus and Accountability CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Healthcare Assistant
What we Offer Salary range for this position is €16.22 – €18.03 per hour depending on experience Before 8am and after 8pm - from €20.27 p/h Sunday - from €24.33 p/h Public Holidays - from €32.44 p/h Paid inter-client mileage Sick pay scheme Maternity and paternity pay scheme Excellent working conditions Holiday pay at a rate of 8% of hours worked. PRSA Pension scheme available Bike to Work Scheme Employee Assistance Service A commitment to the on-going training and development of all employees. Overall Purpose of Job -The purpose of the role is to enable the Members to achieve maximum independence in all aspects of daily living, by providing assistance in one or more of the following areas: personal care, domestic assistance, social and educational assistance, travel and companionship. -Role takes place in the homes and communities of our Members. Liaison -There are several key relationships, which should be fostered and developed for the successful implementation of this role. Liaise and coordinate with other identified Home carers as required and maintain close communication with the ALS Coordinator / Scheduling staff Training and Qualifications, required · Full Major Award at QQI Level 5 in either Community & Health Services, Health Service Skills or Healthcare Support or other relevant qualification and a commitment to complete the major award. · Experience of working with people in a caring role ( essential) · Be reliable, trustworthy, and always maintain confidentiality · Demonstrate excellent communication skills with a good level of spoken and written English · Full driving licence with access to own vehicle ( essential) · Willing to drive service user's vehicle (preferred) Behaviours · Person centred approach · An ability to build strong relationships · Strong customer service focus · Flexible approach to work · High level of confidentiality Competencies · Communicating and Influencing · Motivating and Empowering · Planning and Organising · Quality and Customer Focus and Accountability CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Clinic Coordinator
Want to know more? At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you! Based on O'Connell Street in Ennis, we are looking for someone to build their professional career with Hidden Hearing as an integral member of our Ennis Hearing Centre team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success. The central responsibilities of this role are; Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Ennis and greater area. Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Ennis area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous. Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years. There is a basic salary of €30,000, plus an uncapped commission structure, giving On Target Earnings of circa 40K per annum. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you. Job Types: Permanent, Full-time OTE for this role are: €30,000 - €40,000 per year Benefits:
Telemarketing Team Lead
Details of the role WE DO NOT DO ANY COLD CALLING. At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you! The central responsibilities of this role are; Team Leadership - Ensure personal and team KPI’s are kept at the required levels at all times to ensure organisation KPI’s are achieved. Lead, mentor and develope team members by using all the people development tools provided and in accordance with our values Telemarketing - Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Telemarketing Team Lead to complete 80+ calls per day whilst ensuring that team ‘Call Quality’ is improved and then maintained through continuous call listening both live and recorded calls and provide developmental feedback to team members on a weekly basis. Diary Management – ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date. Brand Ambassado r - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years. The OTE for this position is circa 30K - 40K This role is based in our Contact Centre team in our Portadown Office in Craigavon. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you. Job Types: Permanent, Full-time Base Salary: £30,000 Additional pay: Work Location: In person
Clinic Coordinator
Want to know more? At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you! Based in Eyre Square - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Galway Hearing Centre team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success. The central responsibilities of this role are; Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Galway and greater area. Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Galway area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous. Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years. There is a basic salary of €30,000, plus commission, giving On Target Earnings of circa 40K per annum. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you. Job Types: Permanent, Full-time OTE for this role are: €30,000 - €40,000 per year Benefits:
Clinic Coordinator
About the role At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you! Based in our Ballymena Clinic - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Ballymena Clinic team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success. The central responsibilities of this role are; Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Ballymena area. Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Ballymena area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous. Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years. There is a basic, and commission, giving On Target Earnings of circa 30K per annum. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you. Job Types: Permanent, Full-time OTE for this role are: £25,000 - £30,000 per year Benefits:
Administrative Assistant
A reserve list may be made from this recruitment, from which appointments may be made within the next 12 months across all services areas. Main Purpose of Job The postholder will provide a comprehensive range of administrative and clerical support to a nominated service area in accordance with procedures and guidelines. Duties and Responsibilities • Support the service through the provision of efficient and effective administration support to include producing reports and general correspondence, dealing with enquiries, filing, recording information and processing data. • Screen, redirect and deal with correspondence for example, incoming telephone calls, emails, and deal with enquiries in relation to all key areas of work within the department. • Provide administrative support as directed in relation to specific reports or projects. • Liaise with other departments within the Council to ensure all administrative and financial matters are dealt with efficiently and effectively. • Organise meetings and events e.g., scheduling, issuing invitations, establishing numbers attending, booking suitable accommodation, venue, food etc. • Attend and provide support for meetings and working groups, including preparing agendas, taking minutes, producing timely, accurate written records in the form of notes and minutes as instructed and within agreed timescales. This duty will require attendance in person at alternating venues between Fermanagh and Omagh with evening hours subject to service needs. • Ensure that the Council’s procurement procedures are adhered to in respect of raising of purchase orders and associated expenditure in relation to a range of service area functions. Check invoices, claim forms and process accounts for payment. • Provide research and administrative support for service area programmes of work and projects as required. • Make optimum use of Information Technology in the production of all letters, reports, papers, and research and in carrying out the range of duties attached to the service. • Assist in developing and implementing appropriate management information systems for the assigned service areas and ensure that all relevant data is accurately recorded. • Provide administrative and customer support to other areas in the Directorate and assist with reception on a cover basis as required. General • To comply fully with all Health and Safety at Work legislation in accordance with the Council’s Health and Safety at Work policy and all associated procedures and guidance. • To comply with all the Council’s Policies and Procedures including the Employee Code of Conduct and the Employee and Councillor Working Relationship Protocol. • To promote the Council’s equal opportunities policies and avoid all forms of discrimination as an employer and a service provider. • To implement all Financial and Procurement policies and procedures. • To comply with employee responsibility in relation to all records held, created or used as part of the Council’s business. All records, paper or electronic, are public records and accessible by the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and the Data Protection Act 1998. • Undertake the duties of the post at all times in a manner that enhances and promotes the positive image of Fermanagh and Omagh District Council. • The above list should not be seen as an exhaustive list of duties and the postholder will be expected to undertake other relevant duties, as required, consistent with the level of the post. The postholder will be expected to be flexible and adaptable to meet the changing needs and requirements of the organisation. The above list should not be seen as an exhaustive list of duties, and the postholder will be expected to undertake other relevant duties, as required. Essential Criteria Possess a minimum NVQ Level III qualification or equivalent and one year relevant experience within an office environment OR In the absence of a qualification applicants must hold a minimum two years relevant experience within an office environment Relevant experience must include evidence of: a) Administrative experience in an office environment. b) Communicating with a range of internal and external stakeholders both orally and in written format. c) Working on own initiative and as part of a team. d) Ability to cope under pressure and work to deadlines. Competency in the use of Information Technology for administration purposes e.g., Email, Microsoft Office Packages i.e. Word, Excel, Access, PowerPoint Access to transport to meet the needs of the post Salary Scale 4; SCP 9-13; £27,254 - £29,064 per annum The postholder will be paid monthly into their bank or building society account. Employment of People with Convictions The Council’s policy on Employment of People with Convictions and A Code of Practice is available to all applicants to download under related documents. The level of check required is a basic disclosure. A criminal record will not necessarily be a bar to obtaining a position. Fermanagh and Omagh District Council complies fully with Access NI’s Code of Practice regarding the correct handling, use, storage, retention and disposal of Disclosure Applications and Disclosure information. We also comply fully with our obligations under the General Data Protection Regulation and other relevant legislation pertaining to the safe handling, storage, retention, and disposal of Disclosure information. Access NI Code of Practice can be obtained from www.accessni.gov.uk . Once the retention period has elapsed, the HR service will ensure that any disclosure information is immediately destroyed by secure means. Access NI have published a Privacy Notice on the Department of Justice website which can be found at https://www.justice-ni.gov.uk/publications/ani-privacy General A relevant test or assessment may be required as part of the selection process. A reserve list may be made from this recruitment from which appointments may be made within the next 12 months across all services areas. The appointment will be subject to: a) Satisfactory references from two referees (one of which should be from the present or previous employer). b) The terms and conditions of employment of Fermanagh and Omagh District Council. c) A satisfactory standard of attendance, conduct and performance in carrying out the duties of the post. d) The satisfactory completion of a probationary period of six months and an interim probationary period of three months. e) A satisfactory receipt of a Basic Access NI Disclosure Certificate. f) The terms of the Northern Ireland Local Government Pension Scheme. g) The production of evidence of educational and or professional qualifications as listed on the Application Form. h) A medical report by the Council’s Medical Examiner which confirms fitness for employment in the position.
Business Case Officer
Main Purpose of Job
Showroom Host
Are you a welcoming and committed individual who would play the part in delivering an unrivalled customer experience? Do you excel at customer service and create a warm and welcoming atmosphere with great communication? The ideal person will have/be: If you believe you can demonstrate these skills, please click the Apply button and if successful, we can offer an outstanding career opportunity. If you prefer, please send your CV to applications@agnews.co.uk. In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the “live” period, you may be offered the post, if eligible and based on the information you have previously provided.
