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About This Role Role Purpose The Clerical Officer role provides essential operational, administrative, and secretarial support across An Coimisiún. The role includes supporting projects with budgetary and stakeholder responsibilities while delivering a high-quality, timely, and professional service. While routine tasks are central to the role, flexibility is required to respond to evolving organisational needs. Clerical Officers also support data, file, and knowledge management. About the Division The Platform Supervision and Investigations division's main function is to supervise digital services in Ireland and enforce the Digital Services Act ("DSA"), Terrorist Content Online Regulation and Ireland's Online Safety Code. It consists of four Supervisory teams, an Investigations team and a Regulatory Operations team which help determine regulatory strategy. The User Complaints team also sits in this division and is responsible for receiving complaints against service providers for alleged infringements of the DSA. The mission of the Platform Supervision and Investigations division is to understand the services and operations of the organisations that Coimisiún na Meán regulates, and to hold regulated entities to account. This includes monitoring compliance with regulatory obligations, resolving issues voluntarily when appropriate, handling user complaints and taking formal compliance action when warranted. Key Responsibilities The Clerical Officer role is a key support role providing operational and administrative support across the organisation. As Clerical Officer, your responsibilities will include: • Providing general administrative assistance to the team you are appointed to, including preparing correspondence and assisting with organising, filing and recording documentation • Assisting in the implementation of operational work activities, supporting managers and other colleagues • Organising travel arrangements for team members • Collating data/information for reporting, and report-writing • Providing high-quality customer service, responding to queries and providing information • Processing and handling queries from the public • Data and file management, in line with the An Coimisiún's policies and requirements • Organising meetings and taking meeting minutes The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review. About You Experience, Skills, Knowledge & Qualifications Essential Criteria • Relevant clerical/administration/customer service experience • Strong interpersonal skills and ability to work on own initiative • Excellent attention to detail • Strong Microsoft Office skills • Commitment to delivering quality work • Willingness to learn and to develop skills, knowledge and expertise • Ability to work effectively within a team environment Desirable Criteria • Experience in the Irish public sector, particularly in a regulatory environment • Fluency in or a working knowledge of the Irish language Key Information Benefits, Package & Pay This position is offered on a Permanent basis. Full time, 35 hrs per week Annual Leave: 22 days per annum The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office. Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20. This position is graded at the Clerical Officer scale. Successful candidates will be appointed on the first point of the scale.
Clerical Officer
Nature of Post As specified on advertisement. Salary Scale €31,619 - €48,925 (including long service increment). Rate of remuneration may be adjusted from time to time in line with Government pay policy. Annual Leave 22 working days per annum (pro rata). Location Appointment is to the Louth and Meath Education and Training Board Scheme. The successful applicant’s first assignment will be as specified on advertisement. Reporting/Accountability Relationship The Clerical Officer Grade III reports to the Grade IV/V Officer within the section, or the principal in a school setting. Post Summary/Purpose The appointee may be assigned to any of a very wide variety of areas or activities carried out in the Louth and Meath ETB Scheme. Duties may include preparation, certification and processing of salaries, processing of accounts, processing of examination results, student admission and registration, record keeping, reception duties. The position may arise in a school, requiring knowledge of and competence in the full range of school administration skills. ELIGIBILITY CRITERIA Health and Character Those under consideration for a position may at the discretion of the employer be required to complete a health and character declaration and a Garda Vetting Form. References will be sought. Citizenship Requirement Citizenship Requirement: Candidates should note that eligibility to compete for posts is open to citizens of the European Economic Area (EEA) or to non-EEA nationals with a valid work permit. The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. Candidates for a Clerical Officer Grade III post by open competition must: • Have the requisite knowledge, skills and competencies to carry out the role. Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Service. • Be capable and competent of fulfilling the role to a high standard. • Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. Desirable criteria • Excellent administrative and IT skills • Excellent interpersonal and communication skills • Excellent customer service skills • Good knowledge of record keeping • Ability to process work with a high level of attention to detail COMPETENCIES REQUIRED The appointee to the Clerical Officer Grade III post will be required to show evidence of the following competencies: Teamwork • Shows respect for colleagues and co-workers • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate • Offers own ideas and perspectives • Understands own role in the team, making every effort to play his/her part Information Management/Processing • Approaches and delivers all work in a thorough and organized manner • Follows procedures and protocols, understanding their value and the rationale behind them • Keeps high quality records that are easy for others to understand • Draws appropriate conclusions from information • Suggests new ways of doing things better and more efficiently • Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc. Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level • Completes work in a timely manner • Adapts quickly to new ways of doing things • Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes • Writes with correct grammar and spelling and draws reasonable conclusions from written instructions • Identifies and appreciates the urgency and importance of different tasks • Demonstrates initiative and flexibility in ensuring work is delivered • Is self-reliant and uses judgment on when to ask manager or colleagues for guidance Customer Service & Communication Skills • Actively listens to others and tries to understand their perspectives/ requirements/ needs • Understands the steps or processes that customers must go through and can clearly explain these • Is respectful, courteous, and professional, remaining composed, even in challenging circumstances • Can be firm when necessary and communicate with confidence and authority • Communicates clearly and fluently when speaking and in writing Specialist Knowledge, Expertise and Self Development • Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc. • Clearly understands the role, objectives and targets and how they fit into the work of the unit • Is committed to self-development and continuously seeks to improve personal performance Drive & Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service • Serves the Government and people of Ireland • Is thorough and conscientious, even if work is routine • Is enthusiastic and resilient, persevering in the face of challenges and setbacks • Is personally honest and trustworthy • At all times, acts with integrity
Executive Officer
Role Purpos The purpose of this role within the relevant business unit and for HIQA as a whole: The post holder will work as part of the Registration Team within the Regulation Directorate to support the work of the Directorate. The remit of this role encompasses administrative duties, project support, internal and external stakeholder engagement, and the execution of quality activities specific to the work of the Registration Team. The successful candidate will also support the Registration Programme Coordinator in the line management of Clerical Officers including task allocation, training delivery and solution identification. Behavioural Expectations The way that HIQA people are expected to work to role model HIQA values: The incumbent of this role is expected to demonstrate HIQA’s values in the delivery of every day work and interactions with clients and colleagues, by putting people first, being fair and objective, being open and accountable, demonstrating excellence and innovation and working together. Common Tasks Team Member • Seek clarity on the tasks associated with own role • Complete tasks in compliance with policies and procedures • Adhere to relevant legislation, standards and internal audits • Fulfil any mandatory or professional competency requirements • Maintain confidentiality and a professional approach • Raise any concerns in relation to workplace health and safety • Actively identify learning needs and development opportunities • Actively contribute as a team member • Follow direction and take on new and different tasks • Set and achieve performance goals that contribute to HIQA strategy • Regularly seek feedback to meet performance expectations and goals Common Tasks Manager Team management: • Set clear strategic direction and action plans for direct reports • Build team cohesion and cultivate an engaged, productive environment • Undertake regular coaching, performance feedback and development conversations with direct reports • Ensure direct reports access appropriate training and development • Plan for and manage recruitment activity and vacant roles • Manage staff retention and attrition effectively Operational management: • Contribute to business planning and knowledge management • Forecast and manage resources in line with available budget • Ensure that policies and procedures in area are current and adhered to • Ensure compliance with workplace health and safety standards • Meet audit requirements and ensure legislative compliance • Report on performance and relevant business measures as required • Identify risks, and develop contingency plans where necessary • Identify inefficiencies and implement improvements to work practices Role Specific Tasks The key tasks and activities associated with the role: The nature of the tasks and activities associated with the role will vary accordingly. It will involve: • Team management to include work allocation, mentoring and performance management • Carry out quality assurance and quality control checks, adopting a solution focused approach to areas of concern • Team training and competency development • Escalation point for the team in regard to quality and completeness of registration records • Ensure records are maintained in line with regulatory management system requirements • Support the response to correspondence received in line with policies and procedures • Records management of meetings/co-ordination of actions and related follow up • Coordination and development of new policies, SOPs, guidance • Support the organisation of events and meetings • Work as part of a team to support and deliver the Directorate/Pillars business plan objectives • Participate, as required, in internal quality assurance and quality improvement programmes • Undertake other duties and responsibilities as may be determined by your line manager or Registration Operations Manager • Communicate effectively with stakeholders both internally and externally The contents of any role description are not exhaustive and are intended to be indicative of the scope of the role. Qualifications The qualifications that are essential to effectively meet the requirements of the role: In determining your eligibility the following are the essential qualifications that will be assessed as part of the shortlisting stage of the selection process. • Has obtained a minimum of Grade D (or post 2017 Leaving Certificate O6 grade) in at least five subjects in the Established Leaving Certificate Examination or equivalent; Or • Has passed an examination at the appropriate level within the National Framework of Qualification or equivalent which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher. The qualifications that are desirable to effectively meet the requirements of the role: • Degree qualification (Level 7 on the National Framework of Qualifications or equivalent) in a discipline deemed relevant by the Authority. Experience The experience that is essential to effectively meet the requirements of the role: In determining your eligibility the following are the essential knowledge and experience that will be assessed as part of the shortlisting stage of the selection process. • A minimum of three years’ experience working in an administrative role with at least one year’s experience in a supervisory position relevant to the post. Other knowledge and experience that are deemed necessary for the role. The candidate must be able to clearly demonstrate the following: • Excellent working knowledge of Microsoft Office suite including Word, Excel, PowerPoint and Outlook. • Demonstrate ability of completing tasks accurately in an operationally complex and busy environment. • Experience of using a document management system such as SharePoint, in line with General Data Protection Regulation (GDPR). The experience that is desirable to effectively meet the requirements of the role: • Experience of working in a regulatory environment. • Skilled knowledge of Customer Relationship Management systems. Principal Conditions of Service Probation A probationary period of six months applies to this position. Pay Candidates will be appointed on the minimum point of the salary scale (€38,419) and in accordance with the Department of Finance guidelines. The rate of remuneration will not be subject to negotiation. The incremental progression for this scale is in line with Government pay policy. The salary scale for this position is as follows: Executive Officer (PPC) €38,419 €40,360 €41,456 €43,594 €45,510 €47,364 €49,211 €51,024 €52,890 €54,749 €56,722 €58,044 €59,928¹ €62,601² After 3 years’ satisfactory service at the maximum After 6 years’ satisfactory service at the maximum Entry will be at the first point of the scale. An exception may occur where an appointee has been serving elsewhere in the public service in an analogous grade and pay-scale. In this case the appointment may be assimilated to the nearest point of the advertised salary scale with their incremental date adjusted accordingly. Please note the rate of remuneration may be adjusted from time to time in line with Government pay policy. Superannuation Pensionable public servants (new joiners) recruited on or after 1 January 2013 will be members of the Single Public Service Pension Scheme. Please note that the Single Public Service Pension Scheme applies to all pensionable first-time entrants to the public service, as well as to former public servants returning to the public service after a break of more than 26 weeks. In certain circumstances, for example, where the public servant was on secondment or approved leave or remains on the same contract of employment, the 26-week rule does not apply. The legislation giving effect to the Scheme is the Public Service Pensions (Single Scheme and Other Provisions) Act 2012.
Quality & Safety Officer
This role will provide support to the Quality and Safety function within Family Carers Ireland. The purpose of the role is to embed a culture of continuous quality improvement within the Organisation by streamlining current systems and supporting their implementation within the Organisation. The role will also provide support to colleagues in developing quality improvement programmes at local level and reviewing / monitoring the progress within the Organisation. The individual will also communicate with and provide reports to external agencies in relation to quality within the Organisation. The ideal candidate will have the following skills and attributes: Must be educated to a Diploma Level in a Health Care/Quality & Safety related field. At least 1 years’ experience working within a Quality & Safety Department. Previous experience working in the Homecare/Social Care sector an advantage. Experience working with IT Information systems is essential. Advanced MS Office skills, especially in MS Word, Excel, PowerPoint and Outlook. Fluency in English; written and verbal. Excellent Communicator. Strong facilitation and presentation skills. Skilled in Project Planning/Management. An ability to multitask and have excellent attention to detail. Exceptional organisation and planning skills with the ability to manage multiple projects to deadlines and keep stakeholders informed. Flexibility in attitude and approach to the job. Strong and pleasant character. A willingness to help out other colleagues. A strong work ethic is essential. Full drivers licence with access to own car. Ability to meet internal and external deadlines. Awareness of confidentially and sensitive nature of the work and ability to work in a highly confidential environment. A willingness to learn and a desire to implement a culture of continuous quality improvement within the organisation. Must be a self-starter. Terms & Conditions: 12 Months Fixed Term Contract, Full Time (37 hours per week across Monday - Friday). This role will be based at Family Carers Ireland, 19 Abbey Street, Roscommon Town, Co Roscommon, F42 H264. The Corporate Services team currently work a hybrid model and work from the Tullamore Office every Wednesday. Perspective candidates may contact us for a copy of the job description or details regarding the terms and conditions of the role if they wish.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Fresh Meat Assistant
Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Excellent communication skills Numerical skill Customer focused A passion for food and the ability to inspire shoppers The ability to work as part of a team in a fast-paced environment,ability to multi-task under pressure No previous experience necessary as training will be provided Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working
Off-licence Assistant
Main purpose of the role: Ensure the Off-Licence Department operates efficiently and effectively at all times. Provide customers with excellent quality products and services. The ideal candidate will have/be: Creative Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Adhere to weekly stocktaking and daily waste procedures in the Off-Licence Implement and follow planograms Merchandise and present the Off-Licence department to the highest standard at all times Deal with all customer queries efficiently, professionally and consistent with store policy Attend relevant training as required and implement learnings in store.
Assistant Manager
Main purpose of the role: Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations. The ideal candidate will have/be: 2 years€,, experience in a relevant position is desirable Good knowledge of Microsoft Office (Excel, Word) Experience balancing cash/tills Excellent communication skills Good delegation skills Highly driven with a strong work ethic An understanding of how to achieve KPIs and targets Commerciality and brand awareness Passion for grocery retail Thrive in a fast-paced working environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager Implement planograms correctly and ensure the correct range is in place in store Merchandise and present the store to the highest standard Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment Support Store Manager in the development and training of the team and in ensuring the smooth running of the store Manage employee performance, giving regular feedback, recognition and encouragement Deal with all customer queries efficiently, professionally and consistent with store policy Understand achieving margins in all departments Engage with new initiatives and embrace new ways of working.
