Jobs
Sort by: relevance | dateGeneral & Food Manager
Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far. The Role: We have an excellent opportunity for an experienced General Manager to join the Avoca team. The role is exciting and ideal for an accomplished and experienced food manager seeking a new and challenging role. The General Manager is responsible for overseeing store operations, driving revenue growth, ensuring the highest levels of customer service and placing hospitality at the forefront of all of our interactions. This role demands strong leadership, operational excellence, and financial management to ensure the store meets its commercial targets. Key Responsibilities: · Driving sales and profit conversion delivering on a P&L bottom line. · Ensuring customer service and standards are best in class. · Ensuring all hospitality colleagues are fully trained, motivated, and efficient in their duties. · Act as a brand guardian to ensure consistency across the breadth of our offering. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Production Chef
Are you an experienced Chef with a passion for food. If so, then Avoca would like to hear from you. We are a food production and retail company with multiple stores in Wicklow, Dublin, Kildare, and Meath. We are looking for an experienced and enthusiastic Chef de Partie who is passionate about food to join our busy kitchen in our Central Processing Unit in Bray, Co Wicklow. You will be working with fresh food produce and artisan ingredients. Our chefs are hardworking and creative, and we are very team focused. It is a busy kitchen and there will be high volume orders. You will be working closely with the Head Chef and Culinary Lead to develop and grow the business. You will need the ability to lead the section and assist in up skilling your team. Working days: Monday to Friday. Saturday and Sunday off, working days may vary during peak times or during holiday season. Working times: Start time Morning shift 05.00am-14.00pm, working hours may vary during peak times or during holiday season. Full time: 40-hour weekly roster Requirements for the role: ~A minimum of 3 years of experience is required. ~Have previous experience working within hotels or in a similar role. ~Ability to lead a section during busy periods in the kitchen. ~A full knowledge of HACCP and its implementation ~A full knowledge of Food Safety ~Be detail oriented especially in relation to health and safety rules. ~Be energetic and have a friendly disposition, possess strong interpersonal skills, a good team player. ~Be reliable and trustworthy. ~Entitled to work full time in Ireland. ~Fluent English is essential. ~Flexible with working days and hours Job spec: ~Team player & with an ability to work under pressure. ~Preparing various products on a day to day basis including Sausage rolls, Meatballs, Glazed loins of bacon, Preparing Fish, Preparing Chicken and also preparing Fresh marinades and Mixes. ~Producing dishes in a timely safe manner. ~Producing & ensuring that dishes are made to the highest standard and followed according to Spec and SOP ~Adhere to HACCP regulations at all times ~Support your fellow kitchen staff in observing appropriate systems of hygiene during food preparation and storage. Perks of the Job: ~Daytime family friendly shifts ~Staff meals provided. ~Free parking ~Pension plan ~Staff discount card ~Training ~All chef whites & Safety shoes provided on site. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
General Manager
Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far. The General Manager is responsible for overseeing store operations, driving revenue growth, and maintaining high-quality customer experiences. This role demands strong leadership, operational excellence, and financial management to ensure the store meets its commercial targets. Key Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Pizza Chef
Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far. We are currently looking for a full time Pizza Chef for our Avoca Dunboyne location. The ideal candidate would need to have Pizza Chef experience making high quality pizza's and pizza dough, and would have experience in customer service. This role is for immediate start, 3-4 days per week. Day time hours only. Excellent rate of pay. Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Baker
Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far. Description : We're looking for a full-time Baker to join our team in our Avoca Kilmacanogue Kitchen for an immediate start. This role would be based in our pastry/bakery department as it consists of baking breads, scones and pastries. Requirements: -Be available to do early morning shifts -Have previous experience in a similar role -Be ready to hit the ground running -Have a great work ethic Why work with us? We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Garden Centre Supervisor
Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far. Horticulture Supervisor Job Description The opportunity has arisen to join the team in Avoca Dunboyne Nurseries. This role is a permanent, full-time position for immediate start. Responsibilities · Assisting customers with enquiries, providing horticultural information and advice on gardening purchases. · Cash handling requirements. · Daily and weekly garden care, including watering, repotting etc. · Plant Maintenance. · Excellent customer service. · This role is a manual role and will require manual handling training. · Maintaining garden supplies in store through internal ordering processes, assisting with deliveries. · Will require weekend work. Key Requirements · Time-keeping – Excellent timekeeping and attendance is required in this role. · Communication –Regular communication is required between you and your line manager in order to maximize efficiency in this role. · Flexibility – The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed in all sections as needed. You will be notified of these changes by your line manager. · High Standards of Quality – A consistent level of quality is required, in keeping with Avoca high standards in all stores. Why work with us? We're always on the lookout for likeminded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Painter - General Maintenance
Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains thesame. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award- winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far. Painter/General Maintenance (Full-Time, Permanent) Role Overview: We are seeking a skilled Maintenance Painter to join our in-house maintenance team. The ideal candidate will work independently while reporting to the Maintenance Manager, ensuring high-quality painting and repair work across multiple store locations. Key Responsibilities: Additional Pay: Overtime opportunities available Schedule: Day shifts, out of hours (3-5 days a week),overtime, and participation in the on-call rotation required. The position involves up to six night shifts per month, depending on workload and scheduling. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Climate Action Officer
General Information: County Leitrim, located in the North West of Ireland, has a growing economy, picturesque landscape, vibrant communities and a strong arts and cultural sector. Leitrim County Council’s vision is to build an economically strong, creative, inclusive county, making Leitrim the best place to live, work, invest and visit. Key to the achievement of our priorities and objectives is a skilled and committed workforce, supported by enabling technologies, efficient work processes and learning and development opportunities. We are committed to the training, support and encouragement of our staff and we offer benefits across family friendly initiatives, personal development and wellbeing of staff. The Role: Climate Change is now a major consideration in all policies and actions of Local Authorities who are increasingly being given a critical role in the embedding and enabling of Climate Action across the diverse range of their functions and activities. The National Adaptation Framework was published in 2018 and this, together with the Climate Action and Low Carbon Development Act 2015 and the Climate Action and Low Carbon Development (Amendment) Act 2021, provides the context within which Local Authorities are obliged to prepare Climate Action Plans. The Climate Action Regional Offices (CARO) were formed to link and bring together the expertise and capacity in the Local Authorities to achieve this objective while also proving a focus for linkages with Central Government Departments, Regional Assemblies, Public Representatives, and other relevant stakeholders. Leitrim County Council are taking a significant leadership role in this area and have constituted climate action structures to lead and coordinate activities within the County Council and to link with the CARO and other Sectoral adaptation strategies as appropriate. The Climate Action Officer (Executive grade) will be responsible for managing the internal change, building climate action awareness and readiness across the local authority and providing support to the Climate Action Coordinator. The successful candidate will play a key role in advocating for climate action and sustainability. The role requires a clear knowledge and understanding of local authority services and its key stakeholders and relationships, local government structures and its democratic role and mandate, current local government issues, future trends and strategic direction of the sector. The Qualifications: 1. Character Each candidate must be of good character. 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Citizenship Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa 4. Education and Experience Each candidate must, on the latest date for receipt of completed application forms: (a)hold an Honours Degree (Level 8 in the National Framework of Qualifications) in Engineering, Planning, Science, Environmental Science, Architecture, or other relevant discipline; (b) have at least five years satisfactory relevant experience; (c)have technical competence in the Climate Change area; (d) have relevant experience in supporting the formulation and implementation of strategies, plans, studies, and processes including stakeholder engagement; (e)Possess a high standard of administrative experience and strong ICT skills (f) Hold a current valid unendorsed full driving licence in respect of Category B vehicles and have access to their own motor vehicle. ** -Please ensure that confirmation of Level 8 qualification in the relevant discipline from your awarding body and / or Quality & Qualifications Ireland (QQI) is submitted to the HR Department with your application. Foreign language qualification certificates must also be accompanied by a translation document. Applications received without the necessary documentation will be deemed ineligible and will not be considered further. -Candidates must also hold a current valid and unendorsed driving licence in respect of category B vehicles or equivalent in the EU Model Driving Licence and must advise if this is not the case. A copy of Licence must be submitted with your application. The Ideal Candidate Shall: • Possess a good knowledge of Local Government functions, services and activities. • Be interested and enthusiastic for the Climate Action agenda and have a good understanding of climate change adaptation and mitigation challenges relevant to Local Authority functions. • Demonstrate knowledge of key policy areas including Energy, Green Infrastructure, Retrofitting, Sustainable Mobility (active transport and modal shift), Sustainable Energy Communities, Citizen Engagement, Just Transition, Land Use and Development, Biodiversity and Natural Environment. • Have strong judgement and problem-solving skills and effecting or influencing behavioural change. • Have experience of dealing with multiple stakeholders. • Have a knowledge of health and safety legislation and regulations, and their application in the workplace. • Demonstrate competence and experience of financial and budget management. Competencies for the Post: Key Competencies for the post include the following and candidates will be expected to demonstrate sufficient evidence within their application form of competence under each of these. Please take particular note of these when completing the application form as any short-listing or interview processes will be based on the information provided by candidates: Management & Change: • Can translate strategy into operational plans and outputs. • Displays the ability to think and act strategically. • Demonstrates innovation and creativity to secure successful outcomes. • Has a clear understanding of the political reality and context of the organisation. • Develops and maintains positive, productive and beneficial working relationships with a range of stakeholders. • Builds networks of technical and professional contacts. • Fully implements safe systems of working in line with Safety Management System. • Effectively manages the introduction of change and overcomes resistance to change. Delivering Results: • Contributes to operational plans and develops plans in line with priorities and actions for their area of operations. • Plans and prioritises work and resources effectively. • Is aware of and understands relevant legislation, regulations, and policies. • Can pinpoint critical information and can address issues logically. • Understands the context and impact of decisions made. • Makes timely, informed and effective decisions and shows good judgement and balance in making decisions and recommendations. • Promotes the achievement of quality outcomes in delivering services. • Evaluates outcomes, identifies learning and implements improvements required. Performance Through People: • Motivates others individually and in teams to deliver high quality work and customer focused outcomes. • Leads by example in terms of commitment, flexibility and a strong customer service ethos. • Empowers and encourages people to deliver their part of the operational plan. • Recognises the value of communicating effectively and actively listens to others. • Has highly effective verbal and written communication skills. • Presents ideas clearly and effectively to individuals and groups. • Establishes positive relationships with their team, internal and external stakeholders. • Strong ability to negotiate and influence others. Personal Effectiveness: • Demonstrates an understanding of the role of Climate Action Officer in the local authority context. • Demonstrates the range and depth of experience, specialist knowledge and training relevant to the role. • Keeps up to date with current developments, trends and best practice in their area of expertise and responsibility. • Maintains a positive, constructive and enthusiastic attitude to their role. • Takes initiative and seeks opportunities to exceed goals. • Is self-motivated and persistent when faced with difficulties and obstacles. • Operates effectively in an environment with significant complexity and pace. • Has a strong knowledge and understanding in relation to statutory obligations of Health and Safety legislation and its application in the workplace. Principal Terms and Conditions: The position is wholetime, temporary and pensionable and the appointment will be on the basis of a Specified Purpose Contract of Employment to 31st October 2028, related to the implementation of Leitrim County Council’s Climate Action Plan 2024-2029 and additional relevant climate action strategies, initiatives and policies. 1. Duties: The duties of the office are to give to the local authority and (a) Such other local authorities or bodies for which the Chief Executive, for the purposes of the Local Government Acts, is Chief Executive, and (b) to any other local authority or body with which an agreement has been made by the local authority or by any of the authorities or bodies mentioned in sub-paragraph (a) of this paragraph, Under the general direction and control of the Chief Executive or of such other officers as the Chief Executive may from time to time determine, such appropriate services of a technical, administrative, executive, supervisory, advisory and ancillary nature as are required for the exercise and performance of any of its powers, duties and functions as may be delegated to him or her by the Chief Executive from time to time and shall include the duty of deputising for other officers of the local authority. The local authority sector recognises that in order to support our communities, local enterprises and the wider public sector to deliver on climate policy ambitions, there needs to be a consistent focus on building internal capacity and enabling organisational culture change. The Climate Action Officer will report to the Climate Action Co-ordinator or such other officer as designated by the Chief Executive. The Climate Action Officer will be required to work alongside the Climate Action Co-ordinator in the delivery of Leitrim County Council’s Climate Action Plan 2024 - 2029 and additional relevant climate action strategies, initiatives and policies. The Climate Action Officer will drive organisational change initiatives, enabling effective delivery, while building capacity across the partnerships local authorities work with. The principal duties of the post may include, but are not limited to the following: • Assisting in defining the desired climate action values and behaviours for the local authority and articulating how these translate into actionable behaviours at all levels. • Developing and assisting in the roll-out of programmes and campaigns which promote climate action amongst management, elected members and staff. • Supporting the Climate Action Co-ordinator in developing and implementing climate action strategies, plans and policies across Leitrim County Council. • Supporting the Climate Action Co-ordinator in working with the CARO in progressing and driving the climate action agenda on behalf of Leitrim County Council, as well as liaising with external agencies and neighbouring local authorities, building relationships/collaborating with key stakeholders particularly at local, regional and national levels, to deliver new initiatives and climate action policy objectives. • Providing support and advice to all departments on climate action related matters, helping to build organisational capacity and to mainstream climate action across all services and functions, and encouraging active engagement in delivering effective climate action. • Implementing and supporting the implementation of climate action projects and programmes across all service areas. • Supporting the development and implementation of Decarbonisation Zone Action Plan as per government guidance. • Supporting local authority teams, elected members, strategic policy committees and other local authority fora, in ensuring all local authority activities are climate proofed i.e. integrating climate action considerations/requirements into local authority policies and strategies (e.g. Local Authority Climate Action Plan, County and Local Development Plans, Local Economic and Community Plans, Corporate Plan, Heritage Plan, Biodiversity Plan etc.) • Working with the Elected Members at Council, Strategic Policy Committees and Municipal District level, and external stakeholders as required, to develop community level climate action capacity and resilience through engagement with existing Local Authority networks such as the Public Participation Network, Tidy Towns, etc. • Providing support and technical assistance in the delivery of Community Climate Action projects as required. • Researching, analysing and communicating information on specific climate action issues and policies as appropriate, including compiling, preparing and presenting reports, presentations, correspondence etc. • Representing Leitrim County Council on committees and at meetings and reporting on progress on programmes, initiatives etc as required. • Supporting the Climate Action Co-ordinator and the CARO to monitor and communicate the performance of the local authority. • Keeping abreast of emerging policies and funding opportunities at EU, National & Regional level and assessing the impact on the future plans and priorities of the Council. • Preparing budgets and ensuring that projects and programmes are implemented within allocated budgets. • Planning and prioritising work and allocation of resources. • Ensuring an efficient and effective response to all stakeholders. • Maintaining and proactively developing a culture of health and safety in the workplace and ensuring compliance with health and safety legislation and regulations, and the Council’s Safety Management System. • Undertaking any other duties of a similar level and responsibility, as may be required, or assigned, from time to time. • Deputising for other employees of a higher grade as required. 2. Salary: The Salary scale for the post of Climate Action Officer, analogous to Executive Engineer, (Scale effective from 1 st March 2025) is within the range: €59,067, €61,217, €63,366, €65,520, €67,672, €69,823, €71,976, €74,116, €76,280, €78,425, €80,897 (LSI1), €82,108 (LSI2) Entry point to this scale will be determined in accordance with relevant Departmental Circulars. Offers of appointment to persons who are not serving local authority employees will be based on the minimum of this scale. Rate of remuneration may be adjusted from time to time in line with Government Policy. The salary shall be fully inclusive and shall be as determined from time to time. Holders of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of services which they are required by or under any enactment to perform. 3. Residence: The holder of the post shall reside in the district in which his or her duties are to be performed or within a reasonable distance thereof and will be required to serve in the Local Authority’s Offices, or whereverassigned by the Local Authority. Leitrim County Council reserves the right to, at any time, re-assign an employee to any Department now or in the future. Leitrim County Council reserves the right to, at any time, assign an employee to any premises in use by the Council now or in the future. 4. Probation: All contracts will be subject to a probationary period of six months, during which the performance of the successful applicant will be regularly evaluated. If during that period, the Local Authority is satisfied that the appointee is unlikely to prove suitable for final appointment, the appointment may be terminated by the giving of one month’s notice on either side, or, in the event of misconduct or negligence, without notice. The probationary period may be extended at the discretion of the Chief Executive of Leitrim County Council. Employment may be terminated by either party during probation or at the end of the probationary period on one week’s notice. 5. Annual Leave: The annual leave entitlement for this post will be 30 days per annum. 6. Working Hours: The successful candidate’s normal hours of work will be 35 hours per week. The role will involve flexible working hours and may include evening and weekend work. The Council reserves the right to alter hours of work from time to time. All hours worked will be subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. 7. Superannuation: All new entrants to pensionable public service employment on or after 1st January 2013 will be members of the Single Public Service Pension Scheme. All members of the Single Public Service Pension Scheme will be required to contribute 3.5% of net pensionable remuneration plus 3% of pensionable remuneration. Pension and retirement lump sums for member of the Single Public Service Pension Scheme will be based on career-average pay; pensions will be co-ordinated with the State Pension Contribution Scheme. Persons who are pensionable under the Local Government (Superannuation) (Consolidation) Scheme 1998, and are liable to pay the Class A rate of PRSI contribution, will be required in respect of superannuation to contribute to the local authority at the rate of 1.5% of pensionable remuneration plus 3.5% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children). You will also be required in respect of the Local Government (Spouses and Childrens’ Contributory Pension) Scheme to contribute to the local authority at the rate of 1.5% of pensionable remuneration in accordance with the terms of the Scheme. Persons who become pensionable officers of a local authority who are liable to pay the Class D rate of PRSI contribution will be required in respect of his/her superannuation to contribute to the local authority at the rate of 5% of pensionable remuneration. You may also be required to pay Spouses and Children/Widows and Orphans contributions at the rate of 1.5% of pensionable remuneration.
Technical Success Manager - Scale
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Technical Success Manager- Scale (French Speaking) Why We Have This Role The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren’t afraid to dive into the details and understand the tools our customers use, and work with them to realise long term value. We have impressive members on this team, and are always looking for more amazing talent! How You’ll Find Success Technical Success Managers in Scale are Qualtrics experts who work with our customers to realise the potential of the Qualtrics product. In this role, you will have a large book of business and utilise data triggers to know which customers need support. You will meet with customers to understand their programs and objectives, and leverage your technical expertise to give them the tools to build best in class programs. Your focus will be to provide value to the customer by driving adoption and usage for the customer. Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at problem solving to deliver exceptional client service. How You’ll Grow The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
Information Officer
Responsible to: Reporting to the Development Manager on a day-to-day basis. Purpose of the job: The provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Main Duties: • The direct delivery of information, advice and advocacy services as determined by the Board of Directors and in line with the Citizens Information Board guidelines for the provision of Citizens Information Services • The delivery of outreach services through Citizens Information Services and other outlets as required • Follow up work arising from information and/or advocacy sessions with clients. • Assisting the Development Manager in the development of innovative processes for the provision of quality information to clients in various formats using the Citizens Information Board Citizens Information website www.citizensinformation.ie as an information tool, supplemented by other relevant information sources. • To co-operate with other service providers in the area and more generally, both statutory and voluntary, in the development of information and advocacy provision and on jointinitiatives from time to time. • Operation of query management, advocacy case management and data collection/statistical analysis systems • Operation of systems for monitoring and evaluation of the service • Undertaking publicity and promotional initiatives appropriate to the development of the service. • Assisting in any research and/or social policy initiatives appropriate to the development of the service. • Identifying and feeding back to the Citizens Information Board, issues that have social policy implications • Representing the CIS at conferences etc. as decided by the Board or Development Manager. • Such duties (including administrative duties) as may be assigned from time to time by the Development Manager Minimum Education Qualifications and Attainments • Educated to Leaving Certificate standard, or equivalent, with a minimum of one year’s experience of working in an information, advice, or advocacy setting. or • Less formal academic qualifications with a minimum of three years’ experience of working in an information, advice, or advocacy. Essential Knowledge and Experience • An understanding of the issues around the provision of, and access to information, advice and advocacy services. • Working knowledge and understanding of how the social welfare, health and income tax systems operate in general and a working knowledge of at least one of the following subject areas: employment, housing, immigration, consumer rights, education • Excellent organisational, administrative and IT skills. Desirable Skills, Abilities and Experience • Demonstrated ability to absorb, analyse and evaluate information from a variety of sources. • Strong communication skills, both orally and in writing • Have previous experience in the information or voluntary sector • Proven ability to represent, negotiate and communicate on a client’s behalf • Ability to work on own initiatives and as a member of a team, working effectively within the support and supervision structures operated by the CIS • Ability to interpret and implement organisational policy. Successful Candidate will be • Committed to the provision of free, confidential, impartial, local and independent information, advice and advocacy services • Have an understanding and knowledge of the range of information, advice and advocacy services provided by the Citizens Information Services supported by the Citizens Information Board and knowledge of volunteering, with reference in particular to the distinctive characteristics of an organisation which provides a service to the public through the agency of trained volunteer personnel • Be open to work unsocial hours as may be required from time to time and willing to attend evening and occasional week-ends. Time Off In Lieu (TOIL) arrangements apply in all such circumstances. This is a temporary position, subject to satisfactory completion of a three-month probationary period. The period of probation may be extended at the discretion of the Development Manager/Regional Manager. The successful candidate will be available to work 17.5 hours per week (part time). There may be a requirement to work evenings from time-to-time. Full Time Salary: Scale range of €32,270, €34,623, €37,001, €38,770, €40,483, €42,791, €44,471, €46,162 max, €47,700 (LSI1), €49,234 (LSI2). Salaries pro rata for part time work. Incremental Credit: It is expected, that all new entrants to North Connacht & Ulster Citizens Information Service will be appointed at point one of the salary scale. However, North Connacht & Ulster Citizens Information Service operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into North Connacht & Ulster Citizens Information Service Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. Pension: A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution; 5% of salary, Employer contribution; 7% of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age (currently 66). Annual Leave: Calculated on a pro rata basis for part year service as follows: • 23 days • 24 days (upon completion of 2 years’ service) • 25 days (upon completion of 5 years’ service) Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
