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Sort by: relevance | dateSales Support Executive
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent. Working Hours / Shifts: 40 hours per week, Monday to Friday from 8.40am to 5.20pm. What does this role involve? As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods. Some of the main duties of the role include: • Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits. • Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions. • Order processing: Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery. • Provide administrative and data support to the sales team, facilitating efficient sales processes. • Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction. • Work closely with the wider sales team to strategise and coordinate sales efforts effectively. • Track existing sales orders and keep CRM up to date. • Support our customer support team when needed. Who can apply? Essential criteria: • Qualified to at least degree level or previous sales or marking experience. • Experience in dealing with customers, such as in retail or customer support. • Ability to build rapport with a diverse range of people. • Strong communication and interpersonal skills. • Teamwork skills and the ability to foster good working relationships. • Driven and self-motivated to hit and exceed targets. • Full UK driving licence and access to a car, as the site is quite remote. Desirable: • Experience with inbound sales or lead generation. • Previous sales, marketing, or administration experience. • Experience dealing with customers via phone. • Some understanding of a general sales cycle. How do I apply? Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
RHM-- - Senior Orthoptist
Senior Orthoptist RHM-04-26-221 Regional Hospital Mullingar Location of Post: Regional Hospital Mullingar, Co Westmeath. / Ospidéal Réigiúnach an Mhuileann gCearr There is currently 1 permanent whole-time vacancy available within the Ophthalmic Service. The post holder will be based in Regional Hospital Mullingar and will also provide regional services within Longford and Athlone. A panel may be formed as a result of this campaign for a period of 2 years, from which current and future permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries: Name: Martin Jennings Title: Operations & Clinical Services Manager, Regional Hospital Mullingar E-mail: martin.jennings@hse.ie Tel: 044 93 94140 HR Point of Contact: DML is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact: Name: Anto George Title: Recruitment Team Lead, Dublin & Midlands Region E-mail: a nto.george@hse.ie Eligibility Criteria Qualifications and/ or experience Candidates must have at the latest date of application: (a) Eligible applicants will be those who on the closing date for the competition possess: (i) B.Sc (Hons) Orthoptics from Glasgow Caledonian University. or (ii) B.Sc (Hons) Orthoptics from the University of Liverpool. or (iii) BMed Sci (Hons) Orthoptics from the University of Sheffield. or (iv) A validated qualification equivalent to (i) or (ii) or (iii) above. or (v) Be registered as an Orthoptist with the Health & Care Professionals Council UK (HCPC). and (b) Candidates must have 3 years full-time post qualification clinical experience. and (c) Candidates must have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Post Specifics: Demonstrate depth and breadth of experience in providing Orthoptic Services as relevant to the role.
Senior Library Assistant
The Competition Roscommon County Council is currently inviting applications from suitably qualified persons for the above competition. Roscommon County Council will form a panel for the post of Senior Library Assistant from which future relevant vacancies may be filled subject to sanction approval from the Department of Housing, Local Government and Heritage. This panel will exist for 12 months and may be extended for a further period at the discretion of the Chief Executive. The Role The Senior Library Assistant is a key support position within the Council’s Library Service and is assigned to a Branch Library or to support a functional area as required. The Senior Library Assistant will work as part of a team, supervising team members and supporting managers and colleagues to achieve goals and objectives and to deliver quality services to internal and external customers. The Senior Library Assistant will work under the direction and management of the Librarian or Staff Officer or analogous grade or other employee designated by the County Librarian or Director of Services as appropriate. The Senior Library Assistant role requires excellent administrative, interpersonal, communication and other particular skills and expertise in the delivery of Library services and may also be required to deputise for a Librarian or Staff Officer from time to time. The Senior Library Assistant will be expected to use initiative and work to a high standard and will be required to operate the Council’s existing and future IT systems as part of their work. The successful candidate will be expected to carry out their duties in a manner that enhances public trust and confidence and ensures impartial decision making. Persons employed will be required to work in any location within the Roscommon County Council administrative area. Qualifications Character Candidates shall be of good character. Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, Training Experience etc Each candidate must, on the latest date for receipt of completed application forms: (i) have a good level of education (ii) have at least two years satisfactory experience of library work In addition, it is expected the ideal candidate will: • Have good interpersonal and communication skills. • Have the ability to provide excellent customer services. • Understand the changing library environment and be capable of adapting to change. • Have an ability to work effectively within a team to achieve a common goal, ensuring standards are adhered to and maintained whilst also being capable of working on their own initiative in an independent environment and without supervision if required. • Be motivated to achieve maximum performance by supporting the current Integrated Performance Management System (IPM). • Demonstrate good administrative experience. • Have an ability to work with information and communication technologies and online resources in a library environment. • Have an awareness of Health and Safety Legislation and Regulations, the implications for the organisation and the employee, and their application in the workplace. • Have a full clean Class B driving licence and have access to their own vehicle. Citizenship Candidates must, by the date of any job offer, be: (i) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (ii) A citizen of the United Kingdom (UK); or (iii) A citizen of Switzerland pursuant to the agreement between the European Union and Switzerland on the free movement of persons; or (iv) A non EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (v) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (vi) A non EEA citizen who is a parent of a dependent child who is a citizen of and resident in an EEA member state or the UK or Switzerland and has a stamp 4 visa. Key Duties The following is a non exhaustive list of key duties and responsibilities which may be assigned to a Senior Library Assistant: • General branch library work and service development • Overseeing and delivering excellent customer service • Community engagement • Use of Library Management Systems, Digital Services and self service technologies to deliver effective and efficient library services • Organising, running and promoting local library events including use of social media • Supporting and delivering national programmes and services for all members of the community in Reading and Literacy, Learning and Information and Community and Culture • Delivering user education in all areas of information provision including ICT and eResources • Supporting and promoting My Open Library and self service technologies • Staff supervision • Stock selection, maintenance and collection development • Administrative duties to include data collection and analysis, report writing and cash reconciliation • Building management and health and safety • Any other duties that may be assigned by the line manager The post holder may be required to perform duties appropriate to the post, other than those detailed above, and to take instruction from and report to an appropriate Officer or such designated Officer as may be assigned from time to time by the council. Notwithstanding the requirements of the post, successful applicants may be assigned to any service area or role within the Local Authority at an analogous level by the Chief Executive at any time. Particulars The post is whole time and pensionable. A panel will be formed from which permanent and temporary vacancies may be filled and will be for an initial period of one year which may be extended at the discretion of the Chief Executive. Vacancies will be offered in order of merit as per the panel. Probation Where persons who are not already permanent employees of a local authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointments take effect during which such persons shall hold such position on probation (b) such period shall be one year but the Chief Executive may at his or her discretion extend such period (c) such persons shall cease to hold such position at the end of the period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory Salary €36,113 - €55,460 per annum Holders of the post will be paid at the appropriate point on the salary scale in accordance with the relevant Department Circular. The salary shall be fully inclusive and shall be as determined from time to time. The holder of the post shall pay to the local authority any fees or other monies other than their inclusive salary payable to and received by them by virtue of their post or in respect of services which they are required by or under any enactment to perform. In accordance with EL02/2011 persons who are not serving Local Authority employees must be placed on the minimum of the scale. The rate of remuneration may be adjusted from time to time in line with government policy. Garda Vetting and Child Protection Successful candidates will be subject to the Garda Vetting and Child Safeguarding procedures. Health For the purpose of satisfying the requirements as to health it will be necessary for successful candidates, before they are appointed, to undergo at their expense a medical examination by a qualified medical practitioner to be nominated by the local authority. On taking up appointment the expense of the medical examination will be refunded to candidates. Residence Roscommon County Council reserves the right to assign you to any department, premises or district in use by the Council, now or in the future. Changes in location of employment will not result in payment of disturbance money or other compensation. The person appointed will be required to provide himself or herself at his or her own expense with the necessary mode of travel to and from work. Annual Leave Granting of annual leave, payment for annual leave and arrangement for public holidays will be governed by the provisions of the Organisation of Working Time Act, 1997. Annual leave entitlement will be 30 days per annum inclusive of days pre allocated for the Christmas period. The annual leave year runs from 1 January to 31 December. Working Hours The successful candidate’s normal hours of work will be 35 hours per week which will include weekend and evening working hours. Rotas may be amended periodically in response to service needs. The Council reserves the right to alter the hours of work from time to time. Superannuation Candidates will be informed of their superannuation position at the time an offer of appointment is being made. Recruitment The selection process may include the following: • Short listing of candidates on the basis of the information contained in their application • Any tests or exercises that are deemed appropriate • Preliminary interview • Final interview Please note that Roscommon County Council reserves the right to hold any part of the selection process by way of remote or video call platform or other appropriate methodology. Panels may be formed on the basis of such a selection process. Candidates whose names are on a panel and who satisfy the local authority that they possess the qualifications declared for the post at the closing date for the competition and that they are otherwise suitable for appointment may be appointed to this post.
Social Care Assistant
Full-Time – 35 hour week Contracts Locations: There are vacancies across many of our locations, with particular demand in Naas, Newbridge, and Johnstown services. Care Assistant HSE Salary Scale: €17.03 to €23.65 hourly DOE KARE Adult Supports work with people over the age of 18 years. We support people to live and be active in their community through supported employment, learning and everyday activities. We are currently recruiting for Social Care Assistants for Permanent Full-Time contracts. Responsibilities · Play an integral role in the implementation and evaluation of a person’s Individual Support Plan · Support individuals to enhance their life by ensuring that their goals are achieved · Plan and support individuals in preparing healthy nutritious meals · Support individuals in all aspects of their daily lives. This includes personal care and supporting people who have complex needs and behaviours that challenge. · Support individuals with their health, ensuring they have access to all relevant healthcare professionals · Support individuals to play a role in the general housekeeping while ensuring a good standard of hygiene and cleanliness is maintained throughout the home · Maintain effective communication with families and ensure that they are involved in the total care of the individual · Drive Kare vehicles to support the people who use our services. Requirements · Essential- Minimum Qualification: QQI Level 5 Intellectual Disability Practice / Social Care / Community Support Worker Programme - (at least 3 modules completed but must include Intellectual Disability) · Essential- A full, clean, manual Irish driving licence · Essential- Must be eligible to work in Ireland without sponsorship · An understanding of: Person Centred Planning, Advocacy, Safeguarding & Risk Management · A very good understanding of and experience support people with behaviours that can challenge and the use of positive behaviour support plans to support individuals · Excellent communication, teamwork, interpersonal, organisational & initiative skills · IT skills and the ability to carry out administrative tasks e.g., e-mail correspondence, report writing, use of assistive technology · Ability to build trusting and respectful relationships · Enjoy working on your own with a person with an intellectual disability Benefits · 25 days annual leave · Paid Maternity/Paternity Leave (subject to service) · Federation of Voluntary Bodies Pension Scheme: Employer 7% & Employee 5% contributions · Optional Salary Protection Plan · Rewarding work with flexible hours · Employee Assistance Programme · ESDA.ie and local Employee Discounts · Personal Development, Professional Growth and Career Progression
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
Construction Project Manager
Construction Project Manager (Job Ref: 26N/CSPM) Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. With our ever increasing number of new clinics opening on the high street across the UK and Ireland, we require several new staff members to join our Facilities team We have an exciting new career opportunity for a Construction Project Manager to join our Facilities team. Location : Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. However, travel to our sites across the UK and Ireland will also be required. Contract Offered : Full-time, Permanent Working Hours : 40 hours per week, Monday to Friday from 08.40 to 17.20, or longer days Monday to Thursday with half day Friday. What does this role involve? This role is responsible for managing construction projects from inception through to completion, ensuring they are delivered safely, on time, within budget, and to the required quality standards. The role involves coordinating internal teams, contractors, consultants, and stakeholders while maintaining strict adherence to health, safety, and regulatory requirements. Key duties of the role include: Project Delivery • Plan, manage, and deliver construction projects from feasibility and design through construction and handover. • Develop and manage project programmes, budgets, risk registers, and procurement plans. • Monitor project progress and take corrective action to address delays, cost overruns, or risks. Stakeholder Management • Act as the primary point of contact for clients, consultants, contractors, and internal stakeholders. • Lead project meetings, site meetings, and progress reviews. • Manage relationships to ensure alignment with project objectives. Commercial & Contract Management • Manage contracts in line with agreed terms (e.g. JCT, NEC). • Review and approve payment applications, variations, and final accounts. Health, Safety & Compliance • Ensure compliance with all relevant health & safety legislation and company policies. • Ensure works comply with building regulations, standards, and planning conditions. Quality & Handover • Ensure quality standards are met through inspections and audits. • Manage snagging, commissioning, and handover documentation. Essential Criteria: • Proven experience as a Project Manager in construction (building, civil, fit-out, or infrastructure). • Strong knowledge of construction methods, sequencing, and site operations. • Experience managing budgets, programmes, and contracts. • Good understanding of UK health & safety legislation (e.g. CDM Regulations). • Ability to manage multiple stakeholders and contractors effectively. • Proficient in project reporting and use of common project management tools. • Full UK driving licence. • Flexibility to travel throughout the UK and Ireland. Desirable Criteria: • Degree or HND in Construction Management, Civil Engineering, Building Surveying, or similar. • Professional qualification or working towards membership of RICS, CIOB, APM, or ICE. • Formal Project Management qualification (e.g. PRINCE2, APM, PMP). • Experience with NEC and/or JCT contracts. • Experience managing large-scale or multi-site projects. • Knowledge of sustainability standards (e.g. BREEAM, Net Zero, ESG requirements).
Pricing & Tenders Administrator
Pricing & Tenders Administrator – Job Ref: 26N/PTAD Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for an Administrator to work within our Pricing & Tenders team. Location : Office based at 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered : Full-time, Permanent Working Hours / Shifts : 40 hours per week. Monday to Thursday 4x9Hrs, with half day Friday (4hrs) or 4x10 hours. (Department capacity pending). What does this role involve? The role of Pricing and Tenders Administrator is key in securing business on a global basis. The successful applicant will assist the tenders team to identify suitable tenders, develop quality proposal and pretentions to identify tender opportunities. The main duties will include: • Updating of registers, databanks, and weekly management reports. • Maintain internal libraries and tools to aid future tenders. • Maintain internal pricing files and coordinate with the logistics team. • Run reports for internal departments when required. • Monitoring of email inboxes. • Assist in anything else required by the tenders team. Essential criteria: • Computer literate with all Microsoft packages. • Excellent communication and presentation skills. • The ability to communicate effectively in English, both written and verbally. • Excellent organisational skills. • Keen to acquire and develop new knowledge and skills. • Strong business acumen. • The ability to work under pressure and to tight deadlines. • Currently have the right to work in the UK without visa sponsorship. Desirable: • Previous experience in a similar position. • Experience in an administration role. • Experience using tender portals. • Previous experience working to deadlines. How do I apply? Click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles. About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike. Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
