Customer Service Advisor
Forward EmphasisDonegal
We are now recruiting for in office and hybrid opportunities in our Malin Head and Buncrana locations. Role Brief Provide excellent customer service to customers of a leading insurance provider, meeting or exceeding client expectations according to the SLA between the client and Forward Emphasis. An Insurance CSR is expected to answer complex insurance product and service queries around the account, primarily by phone, with additional follow up where necessary. An Insurance CSR is expected to demonstrate a high level of product knowledge at all times, working proactively to maintain this, and required certifications, at all times. Role Responsibilities *A secure and fast internet and mobile connection at home is a requirement to fulfil the requirements of the job.*
16 days agoFull-timeHybrid