Hospital jobs in Dublin
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The Health Care Assistant is responsible for assisting with the provision of individualised patient care while under the supervision, direction and guidance of a Registered Nurse and as part of a multi-disciplinary team. The health care assistant will be familiar with all policies and procedures of the Mater Misericordiae University Hospital. The health care assistant will carry out his / her duties to the best of their capabilities having regard for patient safety and patient care. The role is one of a holistic nature and encompasses competencies necessary to fulfil the requirements of the post in line with the Office of Health Management. For further information, please see the attached job description.
Patient Services
To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.
Senior Radiologist
To contribute to the development and advancement of our specialised endometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence
Senior Occupational Therapist
To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.
Senior Psychologist
To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through, the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.
Senior Medical Scientist Histology
To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.ment of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.
Clinical Specialist Physiotherapist
To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.
Assistant Staff Officer
Purpose of the Post To support the administration process in an acute hospital work environment. Principal Duties and Responsibilities The position of Assistant Staff Officer Grade IV encompasses both managerial and administrative responsibilities which include the following: Administration: · Ensure the efficient day to day administration of area of responsibility. · Ensure deadlines are met and that services levels are maintained. · Ensure an even distribution of workload amongst the team, taking into account absence due to annual leave etc. · Support the preparation and issuing of office documentation (correspondence, reports etc) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy. · Use appropriate technology to ensure work is completed to a higher standard. · Ensure that archives and records are accurate and readily available. · Maintain confidentiality of documentation, records etc. · Ensure line management is kept informed of issues. · Ensure that the service is kept informed and that their views are communicated to middle management including department/discipline head · Organise and attend meetings as required. · Take minutes of meetings and prepare for circulation following meeting. · Support, promote and actively participate in sustainable energy, water and waste activities initiatives to create a more sustainable, low carbon and efficient health service. Customer Service · Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying supervisor of any deficiencies. · Ensure that service users are treated with dignity and respect. · Act on feedback from service users/customers and report same to supervisor. Human Resources / Supervision of Staff · Supervise and ensure the well-being of staff within own remit. · Manage the performance of staff · Co-operate and work in harmony with other teams and disciplines. Services Delivery and Improvement · Implement agreed changes to administration of the service. · Encourage and support staff through change processes. Standards, Policies, Procedures and Legislation · Maintain own knowledge of relevant HSE policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met by own team. · Maintain own knowledge of relevant regulations and legislation, e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts etc. · Ensure consistent adherence to procedures within area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards and comply with associated HSE protocols for implementing and maintaining these standards. Duties specific to a Grade IV · Responsibility for the administrative management of outpatient clinics, admissions and day cases, and others relevant to the role. · Responsibility for the accurate typing or correspondence to other medical practitioners and clinicians. · Management of patient charts. · In consultation with line manager, conduct audits of procedures within the department to ensure best practice. · Preparation and completion of statistical data relevant to the speciality. · Ensuring the management of cancelled, reschedules and DNA appointments on a daily basis. · Responsibility for managing the Outpatient Waiting List in line with the National Guidelines for scheduling of patients for clinic appointments. · Liaising with relevant staff of the department/area concerning any difficulties or queries regarding clinical information. · Communication with the department and escalation to next level of the organisation???. · Communication with patients, Heads of Departments, Consultants and General Practitioners. · Responsibility for ensuring requests/calls to members of the discipline/department are facilitated and communicated · Responsibility for maintaining confidentiality of data, including patient information. · Maintaining quality standards and policies. · Engaging and supporting in the FOI and YSYS policies and guidelines · Monitor and evaluate procedures within own area of responsibility to ensure a client centred quality service is delivered and strives to ensure full compliance with best practice. · Making decisions within clearly defined policies. · Ensuring compliance with Freedom of information legislation as it applies to the post of medical secretary. · To act as appropriate as secretary to other groups or committees as may be required, from time to time. · Managing the performance, accuracy and efficiency of workload associated with duties and responsibilities of the grade of medical secretary. · Planning, organising and prioritising tasks assigned by the Line Manager and Department/area, setting objectives for completion of these tasks/duties. · Ensuring that area goals are met on a daily/weekly/monthly/annual basis. · Responsibility for the maintenance of stationary stock within the department/area · Interpretation and implementation of Hospital and HSE policies and procedures. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experience, etc (a) Eligible applicants will be those who on the closing date for the competition: Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish 1 . Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction Or Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note 1 : Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. and Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. 2. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Candidates for and any person holding the office must be of good character. Post Specific Requirements · Computer skills are essential including Microsoft Office, Excel, Word and Outlook. · Previous experience of medical typing as relevant to the role · Previous experience in the use of Speech/Digital Dictation (TPRO) and PAS as relevant to the role. · Experience in communication with the service user or general public Other requirements specific to the post Additional eligibility requirements: Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience · Demonstrates knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria and post specific requirements of the role. · Maximise the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc. · Demonstrate the ability to work in line with relevant policies and procedures. Planning and Managing Resources · Demonstrate the ability to plan and organise own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met. · Sets realistic goals and time-scales, taking account of potential problems and competing priorities. · Devotes time and energy to the most important task at any given time. · Maintains an awareness of value for money. Commitment to a Quality Service · Demonstrate a commitment to providing a quality service. · Demonstrate awareness and appreciation of the service user and has strong customer service skills. · Embraces the change agenda; demonstrates flexibility, initiative and adaptability in a changing work environment. Evaluating Information, Problem Solving & Decision Making · Demonstrate numeracy skills, the ability to evaluate information, problem solve and make effective decisions. · Makes decisions and solves problems in a timely manner before they accumulate. · Gathers information from enough sources and other people to make well founded decisions / solve problems. Team working · Demonstrate the ability to work on own initiative as well as part of a team. · Contributes to a positive team spirit. · Demonstrates a willingness to become involved and help team members if they are under pressure. Communication & Interpersonal Skills · Effective communication skills including the ability to present information in a clear and concise manner. · Strong written communication skills. · Strong interpersonal skills including the ability to build and maintain relationships with a variety of stakeholders; treats others with dignity and respect. · Demonstrate the ability to influence people and events. Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not progressing to the next stage of the selection process. Those successful at the ranking stage of this process, where applied, will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long-term health condition. Read more about the HSE’s commitment to Diversity, Equality and Inclusion Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The CPSA is responsible for establishing the principles to be followed when making an appointment. These are set out in the CPSA Code of Practice. The Code outlines the standards to be adhered to at each stage of the selection process and sets out the review and appeal mechanisms open to candidates should they be unhappy with a selection process. Read the CPSA Code of Practice . The reform programme outlined for the health services may impact on this role, and as structures change the Job Specification may be reviewed. This Job Specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. PLEASE COMPLETE AND UPLOAD THE APPLICATION FORM ATTACHED TO THE JOB ADVERT. PLEASE NOTE CVs WILL NOT BE ACCEPTED FOR THIS POSITION
Receptionist
Receptionist – Permanent, Part-time - 13 hours per week Part-time – Shifts include days, evenings, weekends and bank holidays. Responsibilities: · Operation of the hospital’s switchboard with efficiency and courtesy at all times. · Be responsible for all aspects of the work involved in the reception area. · Manage patient, staff, family and visitor interactions with empathy and excellent communication skills · Mange and sort internal/ external post daily. · Communicate relevant information to the wider hospital when appropriate, eg. on call rotas. · Manage the ordering and logging of taxis. · Send SMS reminders to patients for upcoming appointments. · Coordinate visitor sign ins with the security team. · Coordinate walk-in assessments and admissions with the appropriate staff, ensuring accurate record keeping and electronic records and kept up to date. · Complete complaints / adverse incident reports where necessary on the appropriate IT system. · Update, manage and distribute the hospital’s telephone listings. · Observe the reception area and report entry of any unauthorised persons to the security team and Head of Operations when necessary. · Assist with the issuing and collection of bleeps · Support other staff with the operation of ICT equipment ad software available at reception, eg. fax machine, binding machine, photocopier. · Participate in all staff development and in-service training relevant to the post as may be organised by the hospital · Provide administrative support for any other team within the administrative department as directed by the Administrative Coordinator or a person designated by him/her. · Be actively involved in future service developments within the hospital. · To be fully familiar with the terms of the Safety, Health and Welfare at Work Act and all relevant policy documents of the organisation; i.e. Employee Handbook, Safety Statement, Guidelines for Investigation of Allegations of Non-Accidental Injury and Safeguarding of Vulnerable Adults and Vulnerable Adolescents. · To be fully familiar with the policies, procedures, protocols and guidelines relevant to the reception area and to be fully compliant with same. · To respect and operate within the framework of the tradition, character and Ethos which govern the work of the Hospital. · To ensure that all departmental reports and Centre records are confidential to the service at Saint John of God Hospital and to maintain confidentiality in respect of matters which come to your knowledge in the course of your official duties. · Demonstrate flexibility in performing your duties and if necessary to work outside the standard working hours should the business need arise. · Assist with data entry projects or administrative work as assigned by the Administrative Coordinator or a person designated by him/her. · Perform any other duties as may be reasonably required. Qualifications: · Leaving Certificate or FETAC Level 5 or equivalent required as a minimum · Minimum 2 years’ experience in a similar role · Excellent IT skills - Microsoft 365 and Microsoft Office Suite · Display excellent customer care skills and empathy
Senior Executive Assistant
Purpose of the Post This post holder will be responsible for: · Providing organisation and supervision of all administrative activities that facilitate the efficient functioning of the office of the General Manager/Deputy. This includes the provision and coordination of secretarial and operational support to the General Manager/Deputy. · Co-ordinating and managing the preparation of documentation in respect of meetings arranged for and those attended by the General Manager/Deputy. · Aiding the Executive Manager Team in ensuring that the General Manager/Deputy is furnished with all required papers (including concise summaries of key information and up-to-date data) and that they are fully and accurately briefed well in advance of any required attendances. · Managing the General Manager email and calendar and ensuring that all agendas are in place and the National Director of Procurement understands all upcoming meetings. Principal Duties & Responsibilities The role of Executive Assistant (Grade VI) can be broken into the following principal areas of responsibility: Executive and Strategic Support · Provide comprehensive executive support to the Office of the General Manager in the operational and strategic management of the hospital. · Act as a key liaison between the General Manager's Office and wider hospital management teams, HSE Dublin South East, and other external stakeholders. · Support the office of the General Manager in the delivery of hospital priorities, strategic objectives and service improvement initiatives. · Prepare briefings, reports, presentations and correspondence on behalf of the office of the General Manager. · Research, analyse and summarise information to support decision-making and strategic planning. · Ensure the General Manager/Operations Deputy Manager is appropriately briefed and prepared for meetings, presentations and engagements. · Coordinate responses to requests from Regional Executive Officers, HSE Dublin and South East, the Department of Health, elected representatives, patient representatives and other stakeholders. · Manage competing priorities and respond effectively to urgent operational issues. · Ensure confidentiality and discretion in all aspects of the role. · Undertake other duties appropriate to the grade as assigned by the General Manager. · Lead out on specific projects as assigned Governance and Corporate Administration · Coordinate governance and management meetings on behalf of the office of the General Manager. · Prepare agendas, maintain action logs and ensure follow-up of agreed actions. · Support the preparation of reports for Executive Management Committee Meetings, Integrated Healthcare Area Meetings, and other committees as required. · Ensure accurate recording and maintenance of decisions and actions. · Operation and management of the General Manager email account, including responsibility for ensuring responses to correspondence are prepared within suitable timeframes and available to the General Manager/Deputy by liaising directly with relevant members of the Executive Management Team or others. · Review all emails before highlighting most important ones to the General Manager/Deputy · Dealing appropriately and efficiently with communications, queries, callers or visitors to the office of the General Manager, and provision of all administrative support required by the General Manager/Deputy. · Responsibility of the management of the General Manager calendar, ensuring agendas and paperwork are attached to all meeting invites in a timely manner. · Complete tasks/actions delegated by the General Manager and the Operations/Deputy General Manager. · Management and associated filing / storage of documentation –email archives, personnel and other filing systems (shared folders) – from receipt in the office to transmission to other parts of the HSE or external stakeholders. · Provision of cover to colleagues during periods of leave or absence. · Point of contact for the General Manager/Deputy direct reports. · Maintain an effective record management system in accordance with HSE policies, GDPR, Freedom of Information requirements and records retention standards. · Support compliance with relevant statutory, regulatory and corporate governance requirements. · Keeping the General Manager/Deputy fully apprised of all daily events requiring his attention or awareness. · Represent the General Manager's Office at meetings and working groups as required. · Ensure all communications are managed professionally, confidentially and in a timely manner. Performance Management and Reporting · Assist in the monitoring and reporting of hospital performance against national, regional and local Key Performance Indicators (KPIs). · Coordinate the collection, validation and presentation of operational and performance data. · Develop and maintain performance tracking tools and dashboards as required. · Support the preparation of performance reports for internal and external stakeholders. · Monitor progress against action plans and escalate risks or delays where appropriate. · Support the General Manager in identifying opportunities for service improvement and operational efficiencies. Service Planning and Improvement · Support service planning, operational development and organisational change initiatives. · Coordinate projects and workstreams assigned by the General Manager. · Assist in the development of business cases, service proposals and implementation plans. · Contribute to the delivery of quality improvement initiatives. · Support the implementation of national and regional programmes within the hospital. · Promote a culture of continuous improvement and innovation. Finance: · Process invoices on SAP in compliance with the National Financial Regulations and Prompt Payment Act. Human Resources · Approve annual leave, travel and subsistence, run reports on SAP for the General Manager/Deputy direct reports and staff in Office. · Engage in the HSE performance achievement process in conjunction with your Line Manager as appropriate. · Promote good working practices and uniformity of standards · Participate in the development of staff including training and continual assessment. · Work with HR & Procurement specialists to ensure adherence to the legislative framework & internal HSE policies and procedures. Information / Communications · Development and maintenance of good working relationships with the members of the Senior management Team, Consultants, Nursing leadership team and other key internal and external stakeholders. · Develop efficient and effective internal and external communication with other directorates, relevant bodies and the general public. · Co-ordinate the implementation of decisions of senior management. Change Management: · Promote and participate in the implementation of change. · Proactively identify inequities / inefficiencies in service administration and implement solutions to improve service delivery. · Encourage and support staff through change process. General · Maintain own knowledge of relevant HSE policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met by own team. · Maintain own knowledge of relevant regulations and legislation e.g. National Financial Regulations, Health and Safety Legislation, Employment Legislation, FOI Acts etc. · Ensure consistent adherence to procedures within area of responsibility. · Ensure consistent adherence to policy and legislation governing the HSE. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 . Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction And (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note1: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. and (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. * A list of ‘other statutory health agencies’ can be found: https://www.gov.ie/en/organisation-information/9c9c03-bodies-under-the-aegis-of-the-department-of-health/?referrer=http://www.health.gov.ie/about-us/agencies-health-bodies/ Post Specific Requirements · Significant administrative experience working in a busy office environment, to include working collaboratively with multiple internal and external stakeholders, as relevant to this role. · Experience in managing competing demands and delivering multiple concurrent pieces of work within a required timeframe. · Experience providing diary management and in professional writing to include dealing with correspondence and email communications, the preparation of documents, reports, drafting of presentation materials, as relevant to the role. · Proficient in all MS packages including Excel, Word, PowerPoint Other requirements specific to the post · A flexible approach to working hours is required in order to ensure deadlines are met. · Access to appropriate transport to fulfil the requirements of the role Additional eligibility requirements Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: · Knowledge of the HSE, the broader health service structure, health service reform as set out in Sláintecare and the current key challenges and developments in the Health Service. · A broad knowledge understanding of the National Finance and Procurement Division. · Significant experience in the creation of professional documents and presentations · Significant experience in a role that has involved dealing with senior managers and other key internal and external stakeholders · Excellent organisational and time management skills to meet objectives within agreed timeframes and achieve quality results. · Experience of supervising the workload of a busy office · Excellent writing skills and attention to detail. · Awareness and appreciation of service users and stakeholders · Maximise the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, suite of programs. · Experience in computer coding is desirable but not necessary. · Commitment to developing own professional knowledge and expertise. · The ability to work on a self-directed basis. Planning and Managing Resources · Demonstrate the ability to effectively plan and manage own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met. · Prioritises effectively to manage multiple projects concurrently, structuring and re-organising own workload and that of others as needed. · Demonstrates responsibility and accountability for the timely delivery of agreed objectives. Commitment to a Quality Service · Practices and promotes a strong focus on delivering high quality customer service for internal and external customers and an awareness and appreciation of the service user. · Proactively identifies areas for improvement and develops practical solutions for their implementation. · Embraces and promotes the change agenda, supporting others through change and effectively seeing it through. · Demonstrate flexibility and initiative during challenging times and an ability to persevere despite setbacks. Evaluating Information, Problem Solving & Decision Making · Demonstrate numeracy skills, an ability to analyse and evaluate information, considering a range of critical factors in making effective decisions. Recognises when it is appropriate to refer decisions to a higher level of management. · Demonstrate initiative in the resolution of complex issues / problem solving and proactively develop new proposals and recommend solutions. · Ability to make sound decisions with a well-reasoned rationale and to stand by these as appropriate. Team working · Demonstrate an ability to work as part of the team in establishing a shared sense of purpose and unity. · The ability to work with the team to facilitate high performance, developing clear and realistic objectives. · Demonstrates leadership; creating a team spirit, leading by example, coaching and supporting individuals to facilitate high performance and staff development. · Demonstrate a commitment to promoting a culture of involvement and consultation within the team, welcoming contributions from others. Communications & Interpersonal Skills · Demonstrate excellent communication and interpersonal skills including the ability to present information in a clear, concise and confident manner (verbally and written). · Demonstrate the ability to influence people and events and the ability to build and maintain relationships with a variety of stakeholders to assist in performing the role. · Demonstrate commitment to regular two-way communication across functions and levels, ensuring that messages are clearly understood. Campaign Specific Selection Process Ranking/Shortlisting /Interview A ranking and or shortlisting exercise may be carried out based on information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not progressing to the next stage of the selection process. Those successful at the ranking stage of this process, where applied, will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long-term health condition. Read more about the HSE’s commitment to Diversity, Equality and Inclusion Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The CPSA is responsible for establishing the principles to be followed when making an appointment. These are set out in the CPSA Code of Practice. The Code outlines the standards to be adhered to at each stage of the selection process and sets out the review and appeal mechanisms open to candidates should they be unhappy with a selection process. Read the CPSA Code of Practice . The reform programme outlined for the Health Services may impact on this role and as structures change the job specification may be reviewed. This job specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. PLEASE COMPLETE AND UPLOAD THE APPLICATION FORM ATTACHED TO THE JOB ADVERT. PLEASE NOTE CVs WILL NOT BE ACCEPTED FOR THIS POSITION
