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Sort by: relevance | dateServices and Liaison Librarian
The Purpose of the Role Applications are invited for the post of Services and Liaison Librarian, Research Collections, at the Library of Trinity College Dublin, the University of Dublin. This is an exciting new role to work with a team who support researchers, as well as and undergraduate and postgraduate students, in their use of the unique and distinctive collections in the Library’s care dating from 3,000 BC to the present day. The Services and Liaison Librarian, Research Collections, will be responsible for the day-to-day management of the team who deliver study centre services, as well as supporting an expanding programme of academic-led seminars which are integrated into the Trinity curriculum and beyond. The successful candidate will be expected to focus on increasing positive engagement with the physical collections in a user-focussed environment, whilst also ensuring the careful handling of collections and their ongoing security. To successfully integrate the services, various policies and practices will require review and amendment. The Services and Liaison Librarian will report to the Head of Research Collections and engage regularly with the curatorial team of Assistant Librarians in the division to ensure adequate, in-depth research support is provided to study centre users, and ensure that the daily delivery of frontline support is provided at the highest possible level by the team of staff who welcome and supervise readers. The post holder will also regularly liaise with colleagues across the Readers’ Services division to ensure consistency across services in different library spaces. Context The Research Collections division is undergoing change with ongoing preparations for the redevelopment of the historic Old Library building, home to its world class collections and associated reading room space. The redevelopment project will deliver a new and inspirational Research Collections study centre and adjacent seminar facility for current and future users of the collections. In the interim period until building reopening, a temporary study centre facility will provide an integrated service in the Ussher Library basement: bringing together fully, for the first time, access to the collections of early printed books and special collections, with manuscripts and archives – adjacent to the Map Library reading room. This is a permanent, full-time position. The post is subject to satisfactory completion of a probation period. This position is 35 hours per week (pro-rata), 7 hours each day Monday to Friday, e.g. 9:00 am to 5:00 pm with a lunch hour. It currently does not attract flexitime; however a flexible working day can be arranged by agreement with the line manager. In addition, the postholder will work on the Saturday Duty roster on a pro-rata basis (currently one in every seven for full-time equivalent staff) and some evening duties. Main Responsibilities This is a list of the tasks, duties and responsibilities for the role. Service • To evaluate, update and implement changes to policies and practices associated with the delivery of an integrated Research Collections study centre: including those associated with access and registration, material retrieval and issuing, service hours, enquiry handling, collection security, GDPR compliance, seminar bookings, etc. • To deliver a user-focused service for scholars and students at all levels, with the support of the team of staff who greet, supervise and assist users of the centre, and who deliver back-office activities. • To maintain oversight of the quality of user facilities and experiences, including upkeep and improvements of user guides and information on the webpage. • To monitor and analyse user feedback, visitor numbers and enquiry statistics with the purpose of identifying trends and then prioritising service developments or new initiatives. • To maintain oversight of the Centre’s supervision rota, and to address gaps due to absence/vacancy; to participate in reading room supervision, as required; and to work on a roster of Saturday and evening duty. • To meet regularly with the team delivering study centre service, to share experiences and updates, to provide regular training opportunities, to encourage personal development, and to support the implementation of new service objectives. • Liaison with the curatorial team to ensure expert level support is available to researchers and undergraduate and postgraduate students working with Research Collections material, and to promote long-standing partnerships with researchers. • Regular liaison with the three Deputy Heads of Reader Services responsible for space, digital systems and services, and teaching and research support to ensure consistency of service across the whole Library and ongoing improvements to services. • To maintain an awareness and participate in wider developments in the provision of excellent reader service by attending relevant meetings, seminars, workshops and other professional events as required, and liaising with colleagues in other academic libraries. • Contribute to wider library initiatives and working groups, such as those dealing with web services, offsite collection storage, the library management system, access policies, communications, conservation and digitisation programmes, etc. Collection care and data protection • To ensure the utmost care and security of the collections, and the compliance of readers and staff with necessary legislation (such as data protection and copyright, dignity and respect, and health and safety, etc.). General • To show a commitment to ongoing professional development. • Other related duties as directed by the Head of Research Collections. Person Requirements The role-holder will require the following knowledge, skills and attributes for successful performance in the role. Qualifications • Good honours degree – essential. • Professional postgraduate qualification in Library or Information Studies, or Archival Management – essential. Knowledge • Understanding of and commitment to excellent customer service, and able to form lasting positive relationships with service users – essential. • An interest in a specific area or aspect of the Library’s Research Collections – desirable. Experience • At least two years’ experience; working in an academic library and/or with special collections in a customer facing role – essential. • Experience of managing staff, including determining objectives, motivating, and confident in delivering change during a complex period in the development of an organization – essential. Skills • Creative approach to problem solving, using initiative and collaborating with others to resolve issues and to deliver new services. • Excellent IT skills including experience with the suite of MS programmes - essential. • Excellent communication skills, both written and verbal. • Ability to organise and prioritise workload and meet deadlines while paying attention to detail. Personal attributes • Ability to work independently and also as part of a team. • Commitment to a service ethos
Store Manager
About the opportunity... Store Manager Opportunity: lead, inspire, and excel – creating amazing value everyday! As a Store Manager in a dynamic team, you're stepping into more than just a leadership position – you're in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions don't just drive sales; they create an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why Choose Us? Ready to Join Us? This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us. Salary: Up to £41,589 + Benefits
Sales Executive
Job Summary: Are you a passionate and experienced Sales Executive looking for an exciting opportunity, or are you seeking to change your career and join one of the most premium car brands? J Donohoe BMW is seeking self motivated individuals to join our Enniscorthy sales team. Can you demonstrate your success in sales to us? If you can, we want to hear from you. As a Sales Executive your main responsibilities will include Meeting and exceeding objectives, achieving maximum profitability on sales by selling new vehicles and promoting finance, insurance and accessory products. Providing exceptional customer service throughout the sales process so all customer expectations are met if not exceeded. Building a rapport with customers to identify and anticipate needs, and proactively promoting suitable vehicle features and benefits. Processing all required paperwork in an accurate and timely manner. Developing and maintaining a working knowledge of the motor industry, new models and recent improvements / news. Required Education, Skills, and Qualifications Demonstrated success in achieving targets with the enthusiasm and drive to exceed monthly sales objectives. Strong negotiating and closing skills, with ability to develop rapport with customers. Smart, professional appearance and manner. You will have good computer skills and telephone manner. You will be organised, flexible and prepared to work as part of a team. A full clean Irish drivers licence is required. Be an Irish resident at time of application Benefits The chosen candidate will embark on the BMW Sales Certification Programme where the successful candidate will obtain a world wide recognised certification and will be perfectly equipped with the knowledge and use of the digital BMW tools required to make sales in our modern BMW Showroom. We offer industry leading salary and benefits and look forward to discussing these with our applicants. Due to the immediate start required, we require all applicants to be current residents in Ireland for face to face interview at our showroom.
IS Technical Support Officer
SECTION 1: BACKGROUND Cork County Council invites applications from suitably qualified persons, who wish to be considered for inclusion on a panel from which vacancies for a IS Technical Support Officer (Grade 5) may be filled. The Digital and ICT Directorate manages Cork County Council’s IT infrastructure including the networks, information systems and applications, that are required to support the operation of the council’s services across Housing, Planning, Roads, Tourism, Libraries, Economic Development etc. The directorate consists of two sections one dealing with Applications, Data, Service Design and M365 and the second with Infrastructure, Security and Service Management. The directorate is located in Cork County Hall. The IS Technical Support Officer role will be part of a team that is responsible for delivering and supporting technical projects across Business Solutions, Data Management, Infrastructure Management or Service Management. They will help to ensure the ongoing support, development and delivery of IT services for all our customers. The IS Technical Support Officer’s role may span one or more areas of expertise. There are 4 streams, or areas of specialism, in this campaign with opportunities to be placed on panels as follows: Stream 1 - IS Business Technical Support Officer Stream 2 - IS Data Technical Support Officer Stream 3 - IS Infrastructure Technical Support Officer Stream - IS Service Management Technical Support Officer SECTION 2: DUTIES The IS Technical Support Officer will work within a team providing technical support for Digital and ICT services across the council’s ICT infrastructure including the network, server estate, end points, applications, systems, and security. S/he will have a varied role that may encompass defining system or technology requirements; developing system or technical plans and documentation; reviewing and evaluating existing systems; designing, modifying, managing and supporting business systems, components, processes and workflows. The primary objective is implementing and maintaining the technology that enables the work of the council. Stream 1 – IS Business Technical Support Officer The IS Business Technical Support Officer role will suit candidates with an interest in further developing their ICT career in areas such as software and applications procurement and implementation, project management, business analysis, service design, testing, software lifecycle management and contract management. This stream includes opportunities to work on the design and delivery of projects using design thinking methodology and looking for ways to exploit new and existing technology. Role Description & Responsibilities: • Interpreting a project and the client’s requirements and evaluating all the options to identify potential solutions • Investigating and analysing business or technical processes, procedures, and work practices to identify improvements or add functionality • Implementing and supporting M365 projects on SharePoint, Power Apps and Teams • Improving existing business models, processes and flows of data • Providing support and lifecycle management for software systems • Preparation and maintenance of appropriate project and technical documentation • Managing and evaluating test processes including overseeing User Acceptance Testing • Attending regular planning and support meetings • Acting as a liaison between business stakeholders, customers, 3rd party providers or other technology teams • Managing procurement of third-party solutions and subsequent contracts • Undertake training as appropriate to ensure knowledge and expertise is maintained • Undertake other appropriate duties assigned by the Head of Digital & ICT. Stream 2 – IS Data Technical Support Officer The IS Data Management Technical Support Officer role will suit candidates with an interest in further developing their ICT career in areas such as SQL database administration, data management, Power BI, business intelligence and data analytics. It will also suit people interested in working with spatial data, developing and supporting GIS corporate solutions and GIS data distribution. Role Description & Responsibilities: • Supporting the DBA function with SQL Server database administration • Support existing SQL Reporting and report creation • Supporting the development and maintenance of the database environment in line with best practice • Assisting in the development of data management policies and procedures • Supporting and contributing to, where appropriate, ICT plans, policies and procedures • Assist in interpreting a project and the client’s data and reporting requirements and evaluating all the options to identify potential solutions • Identifying and evaluating inefficiencies and recommending optimal data management practices • Support the preparation and maintenance of appropriate project and technical documentation • Support the management and development of our corporate web GIS solutions for both public and internal use • Assisting in the support and development of FME Apps and process • Assist in interpreting a project and the client’s requirements of GIS solutions and applications • Managing large spatial datasets for corporate distribution for both desktop and web GIS users • Reviewing and evaluating test processes • Managing procurement of third-party license renewals and subsequent contracts • Assisting in Power BI Administration and Report creation. • Undertake training as appropriate to ensure knowledge and expertise is maintained • Undertake other appropriate duties assigned by the Head of Digital & ICT. Stream 3 - IS Infrastructure Technical Support Officer The IS Infrastructure Technical Support Officer role will suit candidates with an interest in further developing their ICT career in areas such as IT architecture, technical infrastructure, telecommunications, network support, server management, ICT security, virtualisation, cloud computing and M365 Administration and deployment. Role Description & Responsibilities: • Monitoring network components including configuration, security and maintenance • Maintenance, problem solving and support of existing systems and infrastructure • Managing contracts and service delivery by 3rd party technology providers • Configuring components to ensure interoperability • Managing and administering servers and virtual machines • Identifying and evaluating inefficiencies and recommending optimal technology solutions • Preparation and maintenance of appropriate project and technical documentation • Applying appropriate security controls • Managing and evaluating test processes • Office 365 implementation and administration • Adhering to Change management processes • Attending regular planning and review meetings • Undertake training as appropriate to ensure knowledge and expertise is maintained • Undertake other appropriate duties assigned by the Head of Digital & ICT. Stream 4 - IS Service Management Technical Support Officer The IS Service Management Technical Support Officer role will suit candidates with an interest in further developing their ICT career in IT service management including providing technical support, implementing ICT security, mobile device management, managing procurement processes and project management. Role Description & Responsibilities: • Delivering and supporting the IT service management function including change and release management; incident management; problem management, configuration management and request management • Providing technical support for all council services • Support and maintenance of the audiovisual systems (MVI easyconf, MTR ) to ensure successful council and other hybrid meetings/events • Creating training documents and user guides and delivering staff training • Providing MDM (Mobile Device Management) support for mobile devices • Documenting common problems and resolutions in KBs and training documents • Liaising with 3rd party vendors to implement solutions and track service level commitments • Continuous improvement management, identifying and implementing improvement measures • Undertake training as appropriate to ensure knowledge and expertise is maintained • Undertake other appropriate duties assigned by the Head of Digital & ICT. Successful candidates will be encouraged and supported to undertake further training and certification to build expertise in the area they are appointed to. Note: as the Digital & ICT Department continues to evolve, it is likely that flexibility in regard to the allocation of specific duties will be necessary. SECTION 3: ELIGIBILITY CRITERIA / QUALIFICATIONS 1. Character Each candidate must be of good character. 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Education, Training, Experience etc. Each candidate must, on the latest date for receipt of completed application forms - (a) Hold a recognised diploma or degree (min level 6 in the National Framework Qualifications), or equivalent professional qualification in an IT-related discipline. (b) Have a minimum of 2 years’ experience working within an ICT function or team which supported and enabled a complex and diverse service organisation. (c) Fulfill the Selection Experience in Section 3.1 3.1 Selection Experience The successful candidate must have a min of 2 years’ appropriate experience in at least two of the relevant essential experience categories. Strong preference will be given to candidates who can also demonstrate their breadth of knowledge to include the desirable experience listed per stream. Stream 1 - IS Business Technical Support Officer Essential Experience The successful candidate must have a min of 2 years’ experience in at least two of the relevant essential disciplines • Business Analysis, Design and Requirements engineering • Service Design • Application integration, deployment and support • SQL scripting • Web services and IIS administration • M365, Sharepoint and Teams Administration • Contract management and procurement Desirable Experience Strong preference will be given to candidates with experience and expertise in the following: • Business Systems Support particularly ERP/FMS support • Analysis and Requirements Engineering • Project Management • Vendor management Steam 2 - IS Data Technical Support Officer Essential Experience The successful candidate must have a min of 2 years’ experience in at least two of the relevant essential disciplines • SQL Database administration and support • Business intelligence and data analytics • Geographical Information Systems implementations and support • GIS spatial data management and distribution • Information systems and data security design and implementation Desirable Experience Strong preference will be given to candidates with experience and expertise in the following: • Database Support in SQL Server • SSRS and Power BI report creation • SQL Query Language • GIS Data and Web Browser Management using the ESRI suite of products • Use of Desktop MapInfo and ESRI products • FME Desktop and Server • Analysis and requirements gathering Stream 3 - IS Infrastructure Technical Support Officer Essential Experience The successful candidate must have a min of 2 years’ experience in at least two of the relevant essential disciplines • Infrastructure and network support and implementation • Server and desktop management • Network and device security • Communications technologies • Backup, disaster recovery and business continuity solutions • Email services administration • Security controls/tools e.g., antivirus, anti-malware, endpoint encryption Desirable Experience Strong preference will be given to candidates with experience and expertise in the following: • Centralised software deployment systems • Technology management and configuration • Endpoint management • Automation • Cloud services design and implementation • Virtual environments Stream 4- IS Service Management Technical Support Officer Essential Experience The successful candidate must have a min of 2 years’ experience in at least two of the relevant essential disciplines • IT Asset Management • Patch Management • Experience of Mobile Device Management - Manage Engine Desktop Central • Expert knowledge of audiovisual systems (MVI easyconf, MTR ) • Knowledge of Smasung Knox and Apple DEP • Knowledge of end user device landscape. Desirable Experience Strong preference will be given to candidates with experience and expertise in the following: • Centralised software deployment systems • Desktop management • Endpoint management • Knowledge of Manage Engine Suites • Public Procurement (eTenders and Frameworks) For all streams – Essential Experience • A career record that demonstrates the necessary experience and competencies to carry out this role • At least 2 years’ experience in supporting and delivering projects • Good team working and interpersonal skills • Good report writing skills • Ability to communicate technical information and ideas clearly and concisely to non-technical people • Ability to present findings to management teams and client departments • Technical and analytical skills • Enthusiasm for continuous learning. Desirable Experience • Proven logical, analytical and creative abilities • Self-development skills to keep up to date with fast-changing trends in a complex IT environment • Creativity in problem solving and decision making • The ability to prioritise your workload • Knowledge of Data protection and GDPR (General Data Protection Regulation) • ITIL and/or other IT standards experience or knowledge. Candidates are requested to make a personal assessment of these criteria against their own qualifications, skills and abilities to assess whether they should apply for the post. 4. Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004. A candidate who is not classified as a new entrant must be under 70 years of age. 5. Transport When required to do so, holders of the office shall hold a full driving licence for Class B Vehicles and shall drive a motor car in the course of their duties and for this purpose provide and maintain a car to the satisfaction of the local authority. 6. ESSENTIAL SKILLS, EXPERIENCE & KEY COMPETENCIES Candidates are expected to be able to demonstrate in their application and at interview that they possess the following competencies through the experience and skills they have gained to date: Delivery of Results An IS Technical Support Officer is expected to take ownership of tasks and is determined to see them through to a satisfactory conclusion. Analysis and Decision Making An IS Technical Support Officer is expected to investigate all relevant issues and make balanced fair recommendations based on evidence. Interpersonal & Communication Skills An IS Technical Support Officer is expected to deal with customers and colleagues in an effective, efficient and respectful manner. S/He should be able to express themselves in a clear and articulate manner. Technical Competency/Specialist Knowledge An IS Technical Support Officer is expected to display a high level of skill and expertise in the chose ICT stream(s). SECTION 4: COMPETENCIES A Competency Based Application form requires you to describe some of your personal achievements to date that demonstrate certain competencies (necessary skills and qualities) required for the position for which you are applying. For each competency, you are given a description of a skill or quality. You are then asked to describe a situation, from your own experience, which you think is the best example of what YOU have done which demonstrates this skill or quality. It is essential that you describe how you demonstrated the skill or quality in question. Therefore, compose your replies carefully in this section and try to structure what you write so that you give specific information about what you have done - for example, do not simply say that “X was successful”, describe exactly what you did and how you demonstrated the skill or quality in question. For each example, please include the following: a) the nature of the task, problem or objective; b) what you actually did and how you demonstrated the skill or quality (and, where appropriate, the date you demonstrated it) c) the outcome or result of the situation and your estimate of the proportion of credit you can claim for the outcome. The information you present in your application may form part of a shortlisting process and may also be used to help structure your interview, should you be invited to one. A shortlisting process may be applied based on TWO or more of the competencies and on other information you provide in your application form. SECTION 5: TENURE The position is wholetime and pensionable. Panels may be formed to fill permanent and temporary vacancies for IS Technical Support Officer (Grade 5) which may arise during the lifetime of the panels. SECTION 6: SALARY The Salary for the post is: €48,089- €57,572 basic per annum €48,089 - €49,561 - €51,039 - €52,537 - €59,047 (Maximum); - €55,806 - (1st LSI) (after 3 years satisfactory service on the Maximum) - €57,572 (2nd LSI) (after 3 years satisfactory service on the 1st LSI). Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Planning and Local Government. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at a minimum point. Rate of remuneration may be adjusted from time to time in line with Government Policy. SECTION 7: LOCATION OF POST The base for working purposes shall be the location as determined by Cork County Council. Cork County Council reserves the right to assign you to any department, premises or district in use by the Council, now or in the future. Changes in location of employment will not result in payment of disturbance money or compensation. Holders of the office shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. SECTION 8: WORKING HOURS The working hours at present provide for a five-day, thirty-five hour working week. A flexible working hours’ system is in operation and may be availed of subject to the terms and conditions of the FlexiTime Policy. All hours worked will be subject to the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. The successful candidate may be required to work hours outside of normal working hours as required by his/her immediate Supervisor. SECTION 9: ANNUAL LEAVE The current annual leave entitlement is 30 days per annum or on a pro-rata basis for period worked. Notice of intention to take leave shall be given to the council at least two weeks before proposed leave commences. Cork County Council’s leave year runs from 1st January to 31st December. Granting of annual leave, payment for annual leave and arrangements for public holidays will be governed by the provisions of the Organisation of Working Time Act, 1997 (as amended). SECTION 10: ELIGIBILITY TO WORK IN IRELAND Please note that in order to work in Ireland, a non-EEA National, unless they are exempted, must hold a valid Employment Permit. Should you be successful in the selection process, prior to appointment you will be required to confirm that you are in possession of same.
Customer Service Agent
Role Summary: Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints. Customer Service Representative Responsibilities: · Maintaining a positive, empathetic, and professional attitude toward customers. · Responding promptly to customer inquiries. · Handling a high volume of calls · Communicating with customers via on the phone, email, live chat, or face-to-face. · Acknowledging and resolving customer concerns. · Communicating and coordinating with colleagues, as necessary. · Providing feedback on the efficiency of the customer service process. · Ensure customer satisfaction and provide professional customer support. Skills and Experience required : · Gained at least one years’ relevant experience preferably in a customer service environment. · Have good communication skills with an excellent telephone manner. · Have demonstrated a good working knowledge of Excel and Word. · Organised, diplomatic and a good team player. · A proven ability to work to targets and timelines. Terms: · Salary: €27,500 · Hours: 37 hours per week – 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
Multiple Roles
JOIN THE TEAM Are you passionate about all things Golf? Find a range of roles at Halpenny Golf that you can thrive in. Check out the positions we have available right now! WEBSITE CONTENT ADMINISTRATOR Position Type: Full TIme Hours: 9.30 - 18.00 Location: Lucan WORK IN OUR STORES | IRELAND Do you enjoy working as a team? Can you deliver excellent customer service? Do you have a love for all things Golf? If that sounds like you then come and work for us! We have a range of positions available, check them out below and apply with your C.V. STORE MANAGER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work Applicable) Location: Swords ASSISTANT STORE MANAGER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work Applicable) Location: Drogheda SALES ASSISTANT Position Type: Part Time Hours: Various Shifts available including weekends. Location: Lucan SALES ASSISTANT Position Type: Part Time Hours: Various Shifts available including weekends. Location: Swords SENIOR CUSTOM-FITTER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work applicable) Location: Swords SENIOR CUSTOM-FITTER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work applicable) Location: Drogheda SENIOR CUSTOM-FITTER Position Type: Full Time Hours: 9.30 - 18.00 (Weekend Work applicable) Location: Drogheda
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Significant experience in financial services · Excellent knowledge of all retail finance product, processes and procedures · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment · Committed to and enjoys working in a sales environment Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Communication & Influencing Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
Kitchen Design Specialist
Are you curious about life at home and co-creating wonderful every day with our customers? Then we have the job for you. IKEA IRELAND is looking for an experienced kitchen planner to join our new Planning & Order Point in CORK. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs. • 15% co-worker discount & I-Benefits discount portal helping you save €100’s on High Street retailers • Free & Confidential Employee Assistance Program and Wellbeing Portal • X3 Life Assurance, enhanced statutory pension contributions & interest-free loans • Holiday on Christmas Eve • Family Friendly policies & benefits • Commitment to your development throughout your IKEA career, starting on your first day WHO YOU ARE Someone who has a passion for kitchens has attention to detail & is confident in approaching customers and treats them in a polite and friendly manner. A person who is passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. You are open-minded & have the ability to problem solve. You have experience in sales or customer service. Furniture designing/planning is desirable and has a good knowledge of IT systems Previous Kitchen Planning experience is desirable, as is experience supervising a team or taking extra responsibility in your role. CONTRACT INFORMATION We offer €33000 with an additional monthly allowance of €450 Contract 39 hours per week. We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends. • Flexibility on availability to be discussed during interviews • We offer permanent contracts, advanced scheduling & regular weekend off WHAT YOU’LL BE DOING ON THE DAY TO DAY • You provide an exceptional shopping experience for our customers • You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings • You are always passionate about the range and home furnishings, curious to learn the stories behind the products and their design and actively share this with the customer • You support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop • You will pro-actively interact with customers & provide excellent 1-1 customer service for a sustained period of time during the appointments • Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer. • Support with responding to customer emails, and securing payments both in-store and remotely • Calling your future appointments to secure the bookings and providing the customer with insight into how to measure their room and set expectations • Support the kitchen co-worker team with opening and closing routines and general housekeeping. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Fulfilment Operations Co-worker
At IKEA, it so much more than a job. Your remit for the role will be to take responsibility as part of the Fulfilment Operations team for the completion of the core process in the most efficient, commercial, and safe way possible before the start of an operational day. Due to health & Safety you must be 18 years or older for this position! WHAT WE OFFER • This role offers an hourly rate of €14.80 • 39 hours per week, working hours will support the needs of the business. • IKEA is a Living Wage Foundation Employer. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs. • 15% Co-worker discount & I-Benefits discount portal helping you save €100’s on High-street retailers • Free & Confidential Employee Assistance Program and Wellbeing Portal • Eat for free every day from our healthy meal options in our on-site Co-worker restaurant or enjoy even more options at a discounted rate • X3 Life Assurance, enhanced statutory pension contributions & interest free loans • 28 days holiday for our full-time co-workers (part time co-workers have a pro-rata equivalent) • Enjoy a Christmas present every year as well as an additional day holiday given during the festive period • Family Friendly policies & benefits • Commitment to your development throughout your IKEA career, starting on your first day • Free on-site parking .. as well so much more! WHAT YOU'LL NEED TO HAVE • Proven experience in utilising technical equipment. • Proven record of applying and taking personal initiatives. • Computer literate. • Ability to make things happen in a fast-paced omnichannel environment. • Experienced in following action plans and working methods through guidance from manager. • Previous retail experience would be ideal. WHAT YOU'LL BE DOING DAY TO DAY • Effectively perform the core and support processes in the assigned area of responsibility, using the available systems and tools that support efficient operations and data integrity. • Contribute to the highest goods availability through accurate and on-time execution of the assigned fulfilment unit operations area of responsibility. • Commit to all IKEA health, safety and security rules and requirements within the area of responsibility and actively help colleagues to prevent any incidents involving co-workers, customers, equipment, building and IKEA products. • Contribute to optimized daily fulfilment unit operations within the assigned area of responsibility by working in a lean, simple, and cost-conscious way, applying, and sharing good examples. • This is a manual handling role, moving boxes of 5kg to 68kg with the support of pump trucks and other equipment. WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. RECRUITMENT PROCESS INFORMATION If you have any special requirements during the interview process, please let us know as soon as possible. First step, please attach an updated CV with your application so we can get to know you better. Second step, successful applications will be invited along to a face-to-face interview with one of our hiring managers. Come see things a little differently with us and be part of creating a better everyday life for the many. IKEA reserves the right to close a job vacancy earlier than originally advertised. For any advice or support, email me at june.priest@Ingka.ikea.com and I will be happy to help! CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Trainee Military Aircraft Systems Technician
CONDITIONS GOVERNING THE AWARDING OF A PLACE TO BECOME AN AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN IN THE AIR CORPS 1. GENERAL QUALIFICATIONS To qualify, a candidate shall at the time of application be: (i) a citizen of the State, or be any other person who has a lawful entitlement to reside and work within the State for the period of time that is required for the purpose of any such appointment and (ii) be of good character and satisfy any security clearance required and (iii) meet the required minimum standards of medical and physical fitness. 2. AGE REQUIREMENT Candidates must be 18 years of age or above and under 39 years of age on 12th June 2024. Please note that the upper age limit may be the subject of review in advance of future Competitions. 3. MINIMUM EDUCATIONAL QUALIFICATIONS Candidates must have attained the required minimum educational qualifications at the time of entry into the Air Corps. On enlistment, a candidate must have obtained specific minimum grades in the Leaving Certificate/National Equivalent. The standard minimum entry requirements are a minimum of Grade O6 in five subjects, at ordinary level, to include Mathematics, English or Irish or National Equivalent qualification and one of the following subjects: Physics, Chemistry, Engineering, Construction Studies or other STEM subject (scientific, technical, engineering, mathematical). Foundation Level and Leaving Cert Applied subjects are not reckonable. PLEASE NOTE: GUIDE TO THE AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN TRAINING PROGRAMME 2024 1. THE AIR CORPS The Air Corps currently operates twenty six aircraft in multi-role national aviation tasks. The types of aircraft include Learjet 45, CASA CN235 maritime patrol aircraft, Airbus CN295 maritime patrol aircraft, BN Defender, Pilatus PC-9M and PC-12. The Air Corps also operates Eurocopter EC135 and Leonardo AW139 helicopters. The primary role of the Air Corps is to provide support to the Army, Naval Service and An Garda Síochána in countering threats to State security on land, sea and air. In addition, the day to day peace time role of the Air Corps includes activities such as Maritime Surveillance, Fishery Protection, Garda Air Support Unit, Ministerial Air Transport, Emergency Aeromedical Service and Air Ambulance The Air Corps trains its own Military Pilot Officers, Military Aircraft Technicians, Military Air Traffic Controllers, Air Photographers and General Service personnel. Air Corps personnel may serve overseas as mandated by Government. 2. THE AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN PROGRAMME The purpose of the Air Corps Trainee Military Aircraft Systems Technician programme is to provide military aircraft technicians for the Irish Air Corps. The programme offers successful candidates the opportunity of becoming an efficient and disciplined member of the Air Corps The trainee technician undergoes full basic military training and passes out as a 3-Star soldier prior to commencing their technical training. This is a unique opportunity for an individual who has an interest in military training to also pursue a career in aviation maintenance. The initial military training affords the trainee technician an opportunity to develop skills which are applicable to the aircraft maintenance environment such as discipline, self-reliance, teamwork and working to exacting standards. The system of training is of the highest standard, and the training programme in the Air Corps Technical Training School has been developed to provide ab initio technical training. The programme offers successful candidates the opportunity to become an efficient and disciplined member of the Air Corps. The programme is aimed at meeting the current and future employment needs of the Air Corps by providing graduates with a Level 7 Degree. The programme offers an interdisciplinary approach whichin the students obtain a mix of technological and operational skills specifically related to Irish Military aviation requirements.
