Jobs in Armagh
Sort by: relevance | dateHR Generalist - Remote
HR Team is currently seeking to recruit for the following position: HR Generalist About HR Team HR Team offers employment law and strategic human resource services to business start-ups, SMEs and large multinational organisations. HR Team is now seeking to recruit a HR Generalist in order to provide support with their growing client base. HR Generalist The ideal candidate will have a strong interest in working with all parts of HR / Employee life cycle. They will be able to communicate with consultants and HR Team Directors on a regular basis. How to Apply: To apply for this position, please send your CV outlining how you meet the criteria, your current salary and when you would be available to commence employment, to amanda@hrteamservices.com or via post to The Recruitment Department, HR Team, 10A Ebrington Square, Derry – Londonderry BT47 6FA; before Friday 6 th November 2026 at 12 noon.
Team Leaders - Youth Advocate Programmes Ireland
Youth Advocate Programmes Ireland is Recruiting Team Leaders for a Permanent Position in the West/ Northwest and for a Nationwide Panel for Future Opportunities Job Ref – NATTL1026 Youth Advocate Programmes Ireland provide unique intensive support programmes to young people. We have a strengths based, wraparound approach to support and we employ community-based Youth Advocates - which leads to long-lasting positive outcomes for young people and families. The Team Leader will manage the provision of direct services to clients and their families who are referred to the programme. You will manage a team of community-based Advocates and ensure that all clients receive an appropriate and high-quality service. As an equal opportunity employer, we welcome all applicants from diverse backgrounds with a relevant qualifications and work experience. These posts offer: Competitive salary of €52,264.62 per annum An opportunity to make a difference in your community and society as a whole A huge amount of flexibility and work / life balance - YAP Ireland operates a remote / hybrid working policy The opportunity to join a growing, dynamic and forward-thinking organisation Employer contribution to PRSA Additional annual leave: (an additional day per year of service to a max of 25 days plus long service leave days) An opportunity to develop & grow your skills through our Staff Training & Bursary Scheme 92% of employees agreed or agreed strongly that YAP is an enjoyable place to work (Staff Opinion Survey 2025) If this is what you are looking for, we would like to hear from you. Essential Criteria: Successful Candidates will have: Please click on the APPLY NOW button to see the full Job Description and Person Spec and to apply through the official website. Closing date for receipt of application forms is 15 th of November 2026. Interviews will take place on the 2 nd of December 2026 in Athlone Springs Hotel along with a second date on 4 th of December 2026, in our Dublin Hub, Park House, 3 rd Floor, 191-193a North Circular Road Dublin 7. If you are selected for interview you will need to be available on this date to attend an interview in person. Only completed applications will be accepted, CV’s will NOT be accepted.
Conservation Ranger
The Role Conservation Rangers are very often the public face of the NPWS on conservation management, monitoring species and habitats, compliance, and dealing with the general public. The Conservation Ranger position is a full-time role and is challenging, diverse and rewarding. Conservation Rangers work as part of the NPWS regional team who are responsible for implementing nature policies and wildlife protection legislation throughout the country. Much of the Conservation Ranger's time is spent working in the field to assist in this goal. Conservation Rangers may be involved in a wide range of duties, depending on their assigned region, from monitoring and managing midlands or coastal habitats, to managing invasive species in National Parks and Nature Reserves. Duties such as enforcement of the Wildlife Acts and Birds and Habitat Regulations, and processing of Wildlife Licences, are common to all geographical locations that Conservation Rangers are posted to. Key Duties and Responsibilities: The key duties and responsibilities of the position may include the following: • Assisting in the management of the National Parks, Nature Reserves and other State lands for nature conservation and public amenity purposes; • Carrying out patrols of assigned areas (both foot/vehicle); • Collating and analysing data, report writing and maintaining records; • Managing and overseeing public access and use in National Parks, Nature Reserves and other State lands; • Supervision of works, including contracts; • Monitoring habitats, species and designated conservation areas and providing input into and making recommendations on the habitat and species management requirements of National Parks and Reserves and Natura Sites; • Assessing and advising on any environmental impacts from proposed developments or applications potentially affecting sites and compile reports and other data as required; • Liaising with a wide range of stakeholders including landowners, local community interests, the Gardaí and other relevant bodies on nature conservation matters; • Participating in habitat and wildlife surveys; • Promoting knowledge of nature conservation including arranging and participating in field trips and indoor and outdoor talks; • Making presentations to groups on conservation/legislation issues; • Assisting in the assessment of development applications, Activities Requiring Ministerial Consent (ARC) applications and wildlife licensing issues; • Overseeing, implementing, complying with and enforcing Wildlife Acts, 1976 and 2000, Convention on International Trade and Endangered Species, and the Birds and Habitats Directives; • Any other duties assigned by the NPWS from time to time as appropriate to the position. Please note that duties and workloads are set by the Divisional and Regional Management teams, can include unsocial hours and may vary depending on the location that Conservation Rangers are assigned, and in line with the priorities of NPWS. Working Environment Conservation Rangers are normally provided with office accommodation. Where office accommodation is not readily available it may be necessary to establish a home base. In this case, office equipment is provided and an office allowance is paid, subject to certain conditions. They will carry out mainly outdoor duties combined with office duties. Outdoor work may involve travel to various parts of the region on official duties. They may be assigned work in more than one work area of the NPWS, depending on seasonal and geographical and staffing requirements. Conservation Rangers work 39 hours, 5 over 7 day week and weekend attendance is required. The successful candidate will be eligible to apply for blended working arrangements in line with the business needs of the NPWS. Travel and subsistence will be paid in accordance with Civil Service regulations. Equipment Conservation Rangers will be required to travel within their assigned locations and will be given access to an official vehicle for official duties. They will also be supplied with the necessary protective clothing and communications equipment to enable them carry out their duties. Learning, Training and Development Upon commencement, Conservation Rangers will undertake induction training and on the job training will be provided. They may also attend general civil service courses such as communications, computer skills, Irish language training, etc., as necessary and appropriate. In-service training is provided in specific areas and refresher courses on a variety of relevant topics are held periodically. Vacancies and location of posts Conservation Rangers are engaged through regional structures within the NPWS and are deployed throughout the country, and areas of responsibility in line with Departmental business needs and priorities. Conservation Rangers are assigned by county, although their area of responsibility may occasionally overlap county boundaries therefore flexibility is required. When completing your application form, you are required to select a maximum of 2 of the locations from the list of 26 counties where you would be willing to be based as a Conservation Ranger. You are also required to number your location choices in order of preference. You should only select locations where you would be prepared to work if offered an appointment. The onus is on applicants to select their correct locations. Changes to your location choice(s) or order of preference will not be permitted after your application form has been submitted. While this is a nationwide competition, there are immediate vacancies in the following counties: Carlow, Cork, Donegal, Offaly, Wexford, Mayo, Kerry, Westmeath. Appointments Offers of appointment must be accepted within a maximum period of five working days from date of offer otherwise the offer will be considered to have been refused. If a candidate declines, or is deemed to have declined, the post will be offered to the next candidate on the panel in order of merit. Please note, declining your first preference location will mean that you cannot come under consideration for your second preference location. However, if you refuse your second preference location, you will retain your placing on the panel for your first preference. Once a candidate has accepted an offer, no further offers will be made to the candidate, and they will be removed from the panel. Panels If you are successful in this competition, you will be placed on a panel, in an Order of Merit. Panels will be established for each county as required in line with the vacancies arising. The immediate vacancies in the locations listed above will be filled initially and panels will be referred to in the event of vacancies arising in other locations during the lifetime of the panel. Please note that while this is a nationwide competition, the locations where vacancies arise will be in response to the business needs of the NPWS and consequently it is not guaranteed that vacancies will arise in all of the locations during the lifetime of these panels. It is not expected that appointments will be made from these panels after July 2028. Essential Candidates must have on or before 19th November 2026: 1. Relevant* experience in wildlife management or nature conservation; Note: This experience can come from current or previous roles, voluntary work and/or work experience/work placement undertaken during an academic programme. *Examples of experience relevant to this role include, but are not limited to, areas such as habitat/species conservation programmes, eliminating invasive species, sampling/ testing in a variety of environments, monitoring protected habitats, carrying out habitats surveys, dealing with wildlife, experience of environmental impact assessments, wildlife licencing issues, EU LIFE Projects, animal and/or predator control, deer culling, previous law enforcement experience. 2. Good knowledge of and a keen interest in wildlife and nature conservation; 3. The ability to write concise, clear and accurate reports and maintain records; 4. Good IT skills, particularly for word-processing, data analysis and report-writing; 5. Demonstrable decision making and practical problem-solving skills; 6. The physical ability to perform the duties of the post including foot patrols; 7. The ability to work on their own initiative, and work independently without supervision; 8. Good organisational skills with the ability to manage time effectively including prioritising multiple responsibilities and working under pressure to deliver on goals in a timely manner; 9. Demonstrate the confidence and self-assurance necessary to cope with challenging and sensitive situations; 10. Good customer service skills and experience in dealing with the public; 11. Good interpersonal skills with the ability to influence, establish and maintain relationships with stakeholders; 12. Good communication skills with the ability to communicate effectively, clearly and concisely in English both verbally and in writing; 13. Demonstrate flexibility, resilience and the ability to adapt to a changing work environment; 14. A current full driving licence** (Category B), valid in Ireland1. **Candidates driving licence must be valid for both manual and automatic transmission vehicles In addition to the above, candidates must also be able to demonstrate the Key Competencies identified for effective performance at this level (see page 10). Desirable • A qualification in biology, geography, environmental science, ecology, nature conservation, or similar related sciences, and/or visitor management/interpretation; • Experience of using GIS (Geographical Information Systems); • Previous formal employment in the area of wildlife management/nature conservation; • Practical field experience in dealing with Wildlife Legislation; • Presentation and/or public-speaking experience; • A working knowledge of field biology and ecology and nature conservation issues. Please note: Qualifications/eligibility may not be confirmed until the final stage of the process, therefore, those candidates who do not possess the essential requirements, on or by the dates as specified, and proceed with their application are putting themselves to unnecessary effort/expense and will not be offered a position from this competition. The onus is on the candidate to ensure they fulfil the eligibility requirements as set out. publicjobs reserves the right to deem an applicant ineligible at any stage if it is apparent that the candidate does not hold the required eligibility/qualifications e.g. from the submitted application form. Candidates who are unable to demonstrate that they hold/will hold the required qualification(s) by the deadline specified may be withdrawn from the competition at any stage. An invitation to tests, interview or any element of the selection process is not acceptance of eligibility. Candidates who are placed on a panel and come under consideration for a position will be required to provide documentary evidence of their eligibility, including qualifications. Please be aware a transcript of results may be required; therefore, the onus is on candidates to have this information available if requested by publicjobs. Competency Title Competency Description Professional Knowledge and Expertise Conservation Rangers will need to demonstrate the ability to input to and make recommendations on the habitat and species management requirements of National Parks and Reserves and Natura Sites. They must be able to assess and advise on any environmental impacts from proposed developments or applications potentially affecting sites and compile reports and other data as may be required from time to time. A working knowledge of field biology and ecology and nature conservation issues as well as practical field experience in dealing with Wildlife Legislation is desirable. Commitment to Quality Results Conservation Rangers identify areas for improvement, for instance at National Parks, and develop practical suggestions for their implementation. They need to demonstrate persistence, determination and commitment to achieving the objectives of the Department. They are required to take responsibility and are accountable for the work of the Department. Communicating and influencing Conservation Rangers must demonstrate the ability to communicate effectively with others, using appropriate media (oral, written, ICT). They must be able to initiate and maintain sound working relationships to promote and advance the aims of the Department. Civility and courtesy should be evident always when interacting with others, even in challenging situations. Analysis and Decision Making Conservation Rangers must be able to collate, analyse and interpret information from relevant sources, weighing up a range of critical factors. Conservation Rangers must demonstrate good decisionmaking capacity, using resources and expertise available, taking account of any broader issues and related implications, while also recognising time constraints.
Learning Support Assistant
The Learning Support Assistant will have responsibility for providing additional learning support to students with learning difficulties and/or disabilities. They will be required to undertake a range of tasks associated with supporting learners on a range of full time and part time courses, this may include working one-on-one in a small group within a classroom supporting students with their education and social development. A Learning Support Assistant provides support to students who have a learning difficulty and/or disability such as specific literacy difficulties, Autism or Asperger’s Syndrome, mental health difficulties or mobility difficulties. This is a part time term-time position within the College. Closing date for applications is Friday 13th November 2026 at 12noon. Please note all correspondance will be sent from recruitment@src.ac.uk. Please check your mailbox including any spam folders regularly. College benefits include: Competitive Salary, Excellent Pension Benefits, Generous Annual Leave Entitlement, Family & Work Life Balance entitlements and much more.
Financial Accountant
Financial Accountant Location: Craigavon Hours / Shifts / Pattern: 12 Month Fixed Term Contract - Full-time or part-time working arrangements available. Core working hours are between 10:00am and 4:00pm, Monday to Friday. Business Unit: Almac Diagnostic Services Open To: Internal and External Applicants Ref No.: HRJOB12025 The Opportunity We are pleased to offer an excellent opportunity for a qualified and experienced accountant to join the Finance team within Almac Diagnostic Services. As Financial Account/ Senior Accountant / Company Accountant, you will play an important role in supporting the effective financial management of the business. You will prepare and review monthly management accounts, provide clear financial commentary and analysis, oversee balance sheet reconciliations and support the completion of year-end accounts and audit working papers. You will also supervise and support colleagues within the Finance department, helping to manage day-to-day activities, resolve issues and ensure key financial deadlines are achieved. Working closely with both financial and non-financial stakeholders, you will provide accurate information and meaningful insight to support effective business decisions. This is a varied and influential role for an experienced finance professional who enjoys combining hands-on accounting responsibilities with team leadership, process improvement and financial analysis. Key responsibilities include: Experience in project accounting, budgeting, costing or Microsoft Dynamics 365 would be advantageous. If you are an experienced finance professional who is ready to take ownership of key accounting activities, support and develop colleagues, and contribute to the continued improvement of financial processes, we would welcome your application. Applicants must have eligibility to work in the UK with no restrictions or possess a valid work permit that will allow them to take up employment in the UK. Further information Further information on the essential and desirable criteria required for this role can be found in the Job Description attached to this advert. Both full-time and part-time applications will be considered. Applicants interested in part-time hours should outline their preferred working arrangement as part of their application. Following successful completion of the six-month probationary period, the successful candidate will be eligible to apply for hybrid working. A fantastic salary and benefits package is available, including annual bonus, generous holiday allowance, healthcare reimbursement scheme, and a rewarding role where your work contributes to the advancement of human health. How to apply Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date: We will no longer be accepting applications after 5pm on Sunday 8th November 2026. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Business Support Officer
JOB PURPOSE: The job description for this role is generic and outlines the key responsibilities across finance, procurement, administration, monitoring, evaluation and reporting etc. Applicants will be required to provide support to identified programmes of work within community development, which may change over time in line with service needs. Within the post there is an expectation that employees will be flexible in the areas of work to be covered. Employees may work in one or more of the following areas: community development, good relations, financial assistance, community facilities, health improvement. The initial programme area for the postholder is expected to be: PeacePlus Programme. This is a project supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB). MAIN DUTIES AND RESPONSIBILITIES: Monitor and evaluate the In compliance with funder and council requirements: 1. Process verification information, vouching forms and post-project evaluation forms including: checking forms received; ensuring that they are accurate and that all necessary supporting documentation has been supplied; notifying groups/delivery agents of outstanding information. 2. Assist in the assessment of applications for financial assistance. 3. Liaise with appropriate internal and external personnel regarding verification, procurement payment and auditing procedures. 4. Provision of advice, guidance and training to support programme co-ordination and delivery regarding obligatory payment procedures and claim process. 5. Prepare financial and statistical reports as required. 6. Undertake relevant research projects as required in order to identify best practice and benchmarking. 7. Maintain relevant databases on projects and programmes. 8. Identify and implement other appropriate qualitative monitoring and evaluation techniques. 9. Carry out verification visits and/or checks to monitor progress of funded projects. 10. Inform programme officers and delivery agents of their monitoring obligations and ensure these are adhered to. 11. Maintain contact and liaise with external funders and any other relevant agencies regarding the programme. 12. Prepare and submit regular claims and progress reports for funding programmes. 13. Operate and where required contribute to the refinement of administrative systems established for the efficient operation of Council services. 14. Collate and supply management information as and when required e.g. external funder performance indicators. 15. Provide administrative support in relation to the areas covered within the job description. 16. Maintain up-to-date records and information systems adhering to all regulatory requirements. 17. Assist with the publicity of the Programme. 18. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and Training • Five GCSEs (Grades A–C) or equivalent/comparable including Mathematics and English Language. Applicants must list all subjects, grades and level attained. Experience A minimum of two years’ experience in all of the following areas: • Administrative environment • Financial Environment • Project Development environment • Funding environment Key Skills, Knowledge & Attributes • Ability to implement and maintain effective administrative, financial and monitoring management systems • Excellent organisational skills • Excellent verbal and written communications skills • IT skills to include Microsoft Office ie Word, Excel, PowerPoint, Access and internet • Ability to work as part of a team Driving • Have access to a form of transport which will enable the post holder to meet the requirements of the post.
Associate Director, Manufacturing
Associate Director – Manufacturing Location: Craigavon, UK Hours: 35 hours per week: Monday – Friday Salary: Competitive plus an excellent Bonus scheme and Benefits package Business Unit : Pharma Services Open To : Internal and External applicants Ref No.: HRJOB11993 Who we are: With over 55 years’ experience, Almac Pharma Services is an established, reliable and world leading outsourcing partner to the global pharmaceutical and biotechnology industry. The company provides tailored, quality-led and timely solutions from early and late phase pharmaceutical development, clinical and commercial drug product manufacture, product launch through to commercial packaging and global distribution. The Role: As Associate Director – Manufacturing, you will provide strategic leadership and technical direction across all GMP manufacturing activities within the Technical Operations Department. You will ensure operations are delivered safely, efficiently and in full compliance with regulatory and client requirements. Acting as the senior technical lead, you will oversee process and cleaning validation, support the introduction of new equipment, facilities and utilities, and provide expert technical guidance to clients. Through your leadership, you will help ensure products are consistently manufactured to the highest standards of quality. What you will need to be successful: Further Information For more information on the role responsibilities and the essential and desirable criteria, please review the job description attached to this job posting. This role will require coverage beyond normal working hours as and when required. It is a condition of your employment that you can fulfil this element of the role. How to apply Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Why Build your career at Almac? A fantastic salary and benefits package is available, including annual bonus, generous holiday allowance, healthcare reimbursement scheme, and a rewarding role where your work contributes to the advancement of human health. At Almac, our people are at the heart of everything we do. Your future matters — and our approach is simple: we support, develop and reward our people, build fulfilling careers and together we advance human health. Find out more about our Support, Develop, and Reward initiatives here: https://www.almacgroup.com/careers/life-at-almac/ Closing Date We will no longer be accepting applications after 5pm on Friday 20th November 2026. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Systems Analyst/senior Analyst Opportunities
Systems Analyst/Senior Systems Analyst Opportunities Who we are Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients. Location: Craigavon Hours: 37.5 Hours Per Week Business Unit : Central Services Open To : Internal & External Candidates Ref No: HRJOB11561 Salary: Competitive This position is being readvertised. If you have submitted an application for this role within the last six months, we will not be able to consider your application at this time. Thank you for your understanding. The Opportunity You will be part of a global organisation where innovation, collaboration and quality are at the forefront, working on impactful systems projects and developing your career. Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac ” The Role Almac Group are seeking to expand its Systems Analysis capability and are recruiting for a number of Systems Analyst and Senior Systems Analyst positions within our Central team. These roles will involve partnering with business stakeholders to translate complex business requirements into innovative, secure and user-focused technical solutions, working closely with cross-functional teams including software engineers and QA analysts. Key Responsibilities · Collaborate with stakeholders to gather and translate business requirements into functional solutions · Design and develop wireframes, process flows, mock-ups and prototypes · Produce clear technical and functional specifications · Conduct impact assessments and evaluate system interdependencies · Facilitate design reviews and stakeholder feedback sessions · Work closely with development and QA teams to ensure solutions meet design specifications · Support continuous improvement of systems and processes What you need to be successful We are interested in candidates with strong analytical skills, excellent communication abilities and experience delivering high-quality systems solutions. Essential Criteria · Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK · Degree in relevant discipline OR equivalent experience · Experience in Systems Analyst, Business Analyst or similar role · Ability to gather and translate requirements into effective system designs · Experience producing documentation such as specifications and process flows · Strong communication skills · Ability to work collaboratively in teams Further information Please review both job descriptions attached to the online job posting for a full list of essential and desirable criteria. Click here for further information; https://view.pagetiger.com/systemanalyst/1 How to apply Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date We will no longer be accepting applications after 5pm on Monday 9 November 2026. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Maintenance Engineering Opportunities Almac Sciences
Maintenance Engineering opportunities Location: Craigavon Hours: see additional information Salary: Competitive Business Unit : sciences Open To : Internal and External Applicants Ref No.: HRJOB11408/1 The Role Ready to put your maintenance engineering skills to work in a growing organisation? As we expand, we’re building a talent pool of Maintenance Engineers for current and future opportunities at Almac. **We’ll review CVs on an ongoing basis and compile a merit list for current and future vacancies. To give your application the best chance of progressing, please ensure your CV clearly demonstrates how you meet the role criteria which can be found below and in the attached job description.** You’ll play a key role in keeping our operations safe and reliable, maintaining and troubleshooting electrical systems, supporting process improvements and contributing to engineering and site projects. A typical day for a Maintenance Engineer is far from typical. The role is dynamic and versatile in its daily tasks. There may be the opportunity to travel from time to time based on business needs. This role would suit a factory electrician with proven experience in a factory environment who is willing to work in a highly regulated setting. We are looking for someone who is motivated, methodical, and exhibits excellent troubleshooting skills. Joining Almac means becoming part of a fast‑paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group. Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac Please see attached job descriptions for further details for each role Key Requirements Applicants must have eligibility to work in the UK OR possess a valid work permit that will allow you to take up full time, permanent employment in the UK. We are looking for someone with City & Guilds Level 3 in an Electrical related discipline (or equivalent) combined with post apprenticeship experience in a maintenance environment. Whilst not essential, it would be desirable for candidates to have · HND/HNC (or equivalent) in an electrical related discipline, · Previous maintenance experience within the food, chemical or pharmaceutical industry. · Experience of electronic preventative maintenance scheduling tools · Experience of Supervisory Control and Data Acquisition systems (SCADA) · Experience of calibration completion Please see attached job descriptions for further details for each role Additional Information 40 hours per week which would be an 8 hour shift pattern Sunday PM to Friday PM. Days, Evenings, Nights rotated weekly. week 1 is 06:00 to 14:30, week 2 is 14:00 to 22:30 and 3rd week is 2200 to 06:30. Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date We will no longer be accepting applications after 5pm on Sunday 22nd November 2026 RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
ICT Customer Support & Resources Manager
Salary: PO5 SCP 39-42 £51,928 - £55,224 per annum Hours: 37 hours per week, Monday – Friday 9.00 am – 5.00 pm. A flexible working hours scheme in operation. The postholder may be required to work additional hours and outside normal working hours to meet the needs of the post. Duration: Fixed term contract for 2 years, may be extended or made permanent The Council may retain a list of successful reserve candidates arising from this recruitment for any vacancies which may arise which are the same grade and similar duties. Such a reserve list will be compiled and held for a period of 12 months from the date of interview. All employees are expected to model the Customer Care behaviours of “Serve Passionately, Engage Positively and Deliver Consistently.” JOB PURPOSE The postholder will manage the team which provides and supports the ICT resources used by all Council staff and elected member and will manage the helpdesk management system and organise and oversee the team providing support to the users. The postholder will ensure users on the network have access to and are equipped to use appropriate ICT hardware and software. The postholder will manage the deployment and issuing of new end user equipment and resources, and the recovery and safe disposal of old, unused, or redundant equipment. The postholder will be the lead point of contact for staff to discuss developing and improving the use of technology in the organisation and will work within the ICT team to create solutions to drive business and service improvement. MAIN DUTIES AND RESPONSIBILITIES Provide clear leadership and direction to the ICT Customer Support team. Create a strong sense of purpose, ambition, and a customer-orientated culture within the team by effectively managing and developing staff to ensure they and any employees for which they are responsible: • Promote a “One Council” approach. • Effectively manage their teams, positively contributing to wellbeing and high levels of employee engagement. • Implement and review appropriate training and development programmes for employees to ensure sufficient skills, capacity and knowledge within the service. • Operate within Council policies and procedures. • Deliver services in the most efficient and equitable manner and in accordance with Council governance and financial regulations. • Efficiently and effectively manage available resources. • Deliver their agreed targets. Contribute to the development and implementation of the ICT Strategy, and Customer Support plans to support the strategy. Work with others to continuously develop, implement and review strategies, policies, and projects that deliver the Council’s key aims and objectives. Create and deliver a Computer User Strategy describing how future ICT services will be provided to users. The strategy will detail the ongoing renewal and upgrade of IT resources and services to ensure that the requirements of the organisation will be addressed. Support the ICT Service Manager and the Head of Department in the management and delivery of transformational change to create an ICT service appropriate to the needs of the organisation in line with the Corporate Plan. Work with Directors, Heads of Department, and managers to implement the Organisation’s Disaster Recovery (DR) and Business Continuity (BC) plans, ensuring that adequate plans are in place for providing user ICT resources in a DR or BC situation. In cooperation with the ICT Service Manager contribute to the creation, review, update and enforcement of ICT policies and procedures. Ensure the security of the user infrastructure and that users comply with security policies. Advise and educate users on good practice and continually improve awareness of security, good practice, and general technology available to users within the Council. Lead in dealing with major ICT incidents and in the resolution of advanced/complex system issues and ensure co-ordination with other teams or members of staff when required. Deliver and manage the helpdesk service and the members of staff providing support and assistance to users. Ensure this service is available to offer support and to provide information on performance of ICT resources and the support service to the ICT Service Manager. Design a high-quality ICT support service for staff and Elected Members. Manage Council’s critical ICT desktop and user software infrastructure and other ICT equipment. Manage and lead on hardware and software projects of differing levels of complexity across the organisation. Manage the hardware and software inventory systems of approximately 1100 computers, and numerous pieces of software and systems. Ensure that these inventories are actively maintained by the Customer Support team and that inventory reports are provided regularly to the ICT Service Manager. Identify equipment required for replacement in the coming years, creating a lifecycle for the equipment which will allow creation of the budget for the replacement of hardware across the organisation for a rolling 5-year period and annual plan for the refresh of this user hardware. Manage the Directory of approximately 1000 user accounts and associated software, ensuring at all times accounts are up to date. Ensure that leaver and joiner processes are followed so that new users are provisioned with accounts and equipment and that old equipment is recovered and returned to stock. Ensure that the customer team complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements. Work with business units to specify technical requirements on major projects and ensure that the procurement process delivers an effective and efficient solution. Develop relationships with external suppliers to deliver ad-hoc specialist expertise and solutions within the specifications of ICT projects. Conduct ongoing consultation with Heads of Department and other managers on areas which have a significant impact on Council and act as an advocate on ICT matters consulting on devising ICT solutions to drive business and service improvement, using ICT to both stimulate and enable change and service improvement. Work with the Head of Department, ICT Service Manager, and colleagues within the organisation to apply operating policies and procedures that comply with the principals of ISO27001, or any other Information Security Standards identified and agreed by the organisation. Keep abreast of professional development issues and take responsibility for personal learning and development. Support the ICT needs of Elected Members to fulfil their democratic role and support democratic procedures by attending and supporting Council and Committee meetings with any technology, streaming, broadcast, or remote access requirements. Act as an advocate in ICT matters. Actively try to identify opportunities for staff to use technology to drive business and service improvement across the organisation. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and Training • Hold or be working towards a third level qualification (i.e. HNC/HND, Level 4, Degree) in line with the Qualifications and Credit Framework (QCF) in a relevant ICT subject. (Please note relevancy should be clearly demonstrated.) Experience • Two years’ relevant experience leading and managing ICT projects and working as part of cross department teams. • Two years’ managing a Helpdesk or Service Desk Management systems and Leading and Managing a Technical support Team or helpdesk function. *Applicants who do not hold or are not working towards a relevant third level qualification must demonstrate five years’ relevant experience as above. Key skills, knowledge and attributes • Ability to lead a team • Ability to manage and motivate staff • Good communication skills • Able to work as part of a team • Able to work on own initiative • Excellent organisational skills • Flexible
