Jobs in Dublin
Sort by: relevance | dateRelief Clerical Officer
Primary Duties and Responsibilities: Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode all through the Admissions process. Ensures that the patient is properly identified and that all records including patient wrist band, medical record and computer record match, and are verified as correct by the patient. Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Admissions Department.Ensures that all excess payments are deducted as necessary. Rotates between reception, admissions, operations (including scheduling patient admissions, cancellations, time changes and pre-admission of patients) as required.Verifies patient’s insurance details as required. Performs switchboard duties and answers the telephone professionally and according to policy. Provides a welcoming work environment for all new colleagues and assists with their training and orientation as required. Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork.Treats colleagues, patients/families/visitors with dignity and respect at all times. Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues. Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage. Actively participates in all quality initiatives.Consistently conducts self-audits of own work and shares ‘good catches’ with colleagues. Ensures incidents and near misses involving patients and staff are documented and reported in clinic reporting system. Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness. Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families. Communicates effectively and efficiently with patients, families and colleagues. Addresses patient/family concerns/complaints immediately and seeks assistance as necessary. Contributes to team meetings and offers solutions to problems as they arise. Reads all team communication and newsletters and keeps up to date with e mails. Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness. Attends mandatory in-service training and completes required e-learning (e.g. SSC Induction, Manual Handling, Fire Lecture, Hand Hygiene) and takes personal responsibility to ensure mandatory education is completed and up to date. Participates in other training programmes as required. Participates in any clinic committees, programmes and initiatives as requested. Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic. Follows all clinic policies and procedures. Any other duties as assigned. Qualifications & Experience: Education: Educated to Leaving Certificate Level or equivalent Person Specification: • Accurate data entry and keyboard skills • Previous experience of working within an acute/clinical setting desirable. • Self-directed and an ability to work independently • Diplomatic and tactful with the ability to build and maintain relationships • A team player with an open and flexible attitude • Excellent communication skills – written and verbal • Proficient in the use of Microsoft Office suite • Open to change and able to adapt to an ever changing work environment • Ability to identify potential difficulties and formulate solutions • Be of good character • Fluency in written and spoken English Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable. Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
Newskies Help Desk Agent
Description Ryanair are now hiring for a Newskies Help Desk Agent to join Europe’s Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests within the next 10 years. The role of a Newskies agent is to assist finance, ground operation, airports, call centers etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centers. This is a permanent position based in our head office in Swords, Co. Dublin. The team work on a shift pattern of 4 days on/4 days off. The shift times are 6am to 5pm and 1pm to Midnight. Duties i nclude but are not limited to:
Research Officer
The NDA wishes to appoint a Research Officer to join the Policy, Research and Public Affairs Department. It is expected that an initial vacancy to be filled from this panel will be a specific purpose role for a period of 12 months. This competition will result in the creation of a panel for full-time or part-time, permanent or temporary roles over the next two years. There is currently one temporary position available. The post-holder will report to a Senior Research Officer in the department. The NDA’s research and policy advice activities are based on the NDA’s Strategic Plan and annual work plan and guided by relevant developments related to disability policy and practice. The primary target audience for the NDA’s information and advice are the Ministers in the Department of Children, Disability and Equality, policymakers and practitioners. Research is disseminated to a wider audience as appropriate, particularly including persons with disabilities. The NDA has a role to develop practical policy and planning advice informed by research, statistical data and other relevant information and analysis. The organisation analyses policies, programmes and strategies relevant to the lives of disabled people in order to support quality improvement and impact as appropriate. The NDA also advises public bodies on the collection and use of statistical data relevant to disability but ensures that the lived experience of persons with disabilities is also captured through qualitative analysis. The role will focus on applied research on disability, conducted internally or commissioned, in support of the NDA’s’s roles of policy advice, and standards development and monitoring. In the first instance the post holder will fulfil the duties of Research Officer within the NDA but may be redeployed at Higher Executive Officer level as needs arise within the agency. The successful implementation of this role requires a number of key relationships to be fostered and developed. These will include relationships with colleagues and personnel from a range of agencies, including the public, private and community and voluntary sectors including Disabled Person’s Organisations. A high degree of flexibility and creativity will be required. As a staff member, the holder of the post will be expected to actively contribute to and participate in the overall development of the NDA and to promote its policies at all times, to effectively represent the NDA, and to adhere to NDA values. Main Duties and Responsibilities The core duties and responsibilities will include the following: · Undertake desk, primary and secondary research (both qualitative and quantitative) on relevant disability and universal design issues to support the formulation of evidence informed advice; · Advise and assist in the identification and measurement of indicators of progress as outlined in legislation or in national strategies, policies and programmes; · Identify and progress ways to measure impact and effectiveness of key policies and practices across areas relevant to disability; · Develop and present reports and visual representations of data and information on specific topics; · Collaborate with colleagues and with partner organisations on research, including overseeing and managing NDA-funded or commissioned work through management of contracts, budgets, quality assurance of reports received and organisation of report launch events and other dissemination activities; · Support developing and drafting NDA policy briefing papers and statistical factsheets on relevant areas, informed by robust analysis of appropriate data and literature reviews; · Ensure adherence to defined quality standards and policies on all projects undertaken, in particular the quality control of research output; · Represent the NDA at committee and working group meetings on specific topics and present the NDA’s information and advice; · Manage junior staff to enhance their contribution to the work of the Policy, Research and Public Affairs team; and · Carry out such other duties as may be assigned from time to time by the Head of Unit or line manager. Note: The duties and responsibilities enumerated in this job description should not be regarded as exhaustive in scope and may be added to or altered as required. Person Specification In applying for the post, applicants are strongly advised to clearly demonstrate how they fulfil the following essential requirements and capabilities. The selection process may include short-listing of candidates on the basis of the information provided in the application form. It is therefore in your own interest to provide a detailed and accurate account of how your skills, personal qualities, qualifications and experience meet the requirements for the post. The following criteria are considered the minimum for the post: · Hold a qualification at level 8 on the National Framework of Qualifications, or have equivalent research experience, in a relevant discipline such as, psychology, sociology, social policy, statistics, demography, economics, community health or a related discipline which includes a relevant quantitative or qualitative research component; · At least three years’ experience of research and research management in a relevant field. The following criteria are considered essential for the post: · A sound knowledge of quantitative and qualitative research methods, evaluation methods and quality criteria; · Excellent quantitative and data analysis skills, with knowledge of appropriate software packages (e.g. SPSS, NVivo, etc.) and strong IT skills; · Ability to analyse and evaluate information and use findings to inform recommendations; · Good judgement, decision-making, analysis and practical problem solving skills; · A track record in project management and delivery of results; · Strong written, oral and digital communication skills with the capacity to write simply and clearly, and to explain research findings to a non-technical audience; · Capacity to respond efficiently to urgent requests for data; · Flexibility, commitment and capacity to work as a member of a team; · Ability to work as a self-starter and on own initiative; · A clear thinker with an aptitude for precision and attention to detail; · Good interpersonal skills and capacity to develop partnerships; · Good administrative and organisational ability. The following criteria are considered desirable for the post: · A third level qualification to Masters level in a relevant discipline including psychology, sociology, social policy, statistics, demography, economics, community health; · An understanding and appreciation of the policy environment and of the public service in Ireland; · Knowledge and experience of disability-related issues; · Experience in visualising data and communicating statistical findings to a non-specialist audience; · People management experience. Salary Entry will be at the minimum of the scale of the Higher Executive Officer Standard Scale. The salary scale for the position is as follows: Pay scale with effect from 01 August 2025 for Civil Servants appointed on or after 6th April 1995 paying the Class A rate of PRSI contribution and making an employee contribution in respect of personal superannuation benefits (PPC): Higher Executive Officer Standard Scale – PPC €58,847 – €60,567 – €62,285 – €64,000 – €65,723 – €67,437 – €69,157 – €71,637 LSI1 – €74,112 LSI2 Higher Executive Officer Standard Scale €56,047 – €57,664 – €59,279 – €60,907 – €62,537 – €64,180 – €65,811 – €68,158 LSI1 – €70,513 LSI2 Entry will be at the first point of the scale. Different terms and conditions may apply if you are a currently serving civil or public servant. Annual Leave · The annual leave allowance for the position of Higher Executive Officer is 29 days. · This allowance is subject to conditions regarding the granting of annual leave in the public sector and is based on a 5-day week, exclusive of public holidays. Hours of Work Hours of attendance will be not less than 35 hours net per week. Your normal working hours are from 9am to 5pm, Monday to Friday. The NDA operates a blended working policy which requires a minimum attendance on site of two days per week. This requirement is dependent on the requirements of the role and will vary from time to time. Details of this arrangement are agreed locally with your line manager. Rest Periods The terms of the Organisation of Working Time Act, 1997 will apply to this appointment. Place of work The National Disability Authority is currently located in 25 Clyde Road, Dublin, D04 E409. Tenure This is a Higher Executive Officer Panel (Full Time and/or Part Time, Permanent and/or Specific Purpose). You will be required to undergo a probationary period. Sick Leave Pay during sick absence will apply in accordance with the provisions of the Public Service Sick Leave Regulations. PRSI Officers who pay Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts directly to the National Disability Authority. Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits. Outside Employment Appointees to full-time positions may not engage in private practice or be connected with any outside business, which would interfere with the performance of official duties.
Payroll Officer & Finance Administrator
Overview of Role The Payroll and Finance Administrator (Executive Officer Grade) will work within the Finance Team in Corporate Services to administer BIM’s monthly payroll. They will play a vital role in efficiency and productivity in the overall Finance Team. This role will report to the Payroll Supervisor and will hold the responsibility for accurate and timely payroll processing and administration such as travel and subsistence, as well as for a range of financial supports. Background to Requirement BIM is the Irish State agency responsible for developing the Irish seafood industry. It supports the Irish seafood industry and communities in ensuring that aquatic and maritime resources are used sustainably. The ideal candidate will demonstrate strong interpersonal skills, with the ability to communicate complex data in a clear and concise manner to both internal and external stakeholders. They will also demonstrate the ability to use their own initiative and possess strong time management skills. Key Responsibilities Terms and BenefitsRemuneration Remuneration is in accordance with the Public Sector, Department of Finance approved Salary Scale for Executive Officer with a salary range €37,919 to €61,216 (as of 1st August 2025) per annum pro-rated with time worked. Appointment will be at the first point of the pay scale unless the candidate is currently employed within the public services. You will become a member of the Single Public Service Pension Scheme if you are not currently a member of a public sector pension scheme (or have not been a member in the past six months). Salary and Pension Scheme are subject to public sector approved norms and take account of recent service in the public sector in line with relevant circulars and rules.
Hospitality Supervisor, Neon Asian Food, Camden St
Supervisor with Neon Asian Street Food Neon Asian Street Food is a Thai restaurant located in Dublin 2 where our goal is to deliver good quality food with no fuss, in a relaxed and informal environment. Fresh ingredients and quality product are prepared every day by a team of skilled Chefs to produce authentic Asian street food. We are looking for an ambitious supervisor to join our team. This is an exciting opportunity for an enthusiastic and outgoing individual to join a dynamic team in a competitive and fast paced restaurant environment. This is a position for a passionate food professional and the role requires the individual to integrate with the team to help them develop and manage the chefs and staff. The role involves customer service, sales building, quality control, food safety, cash control and all the other elements required to run a successful restaurant. The successful candidate will be a team player with a pleasant personality, great communication skills and the experience to know what’s important to help deliver a great experience for customers and staff alike. The ability to deliver consistently high standards is important in addition to a good level of food, beverage and customer service experience. Key Responsibilities: Candidates will be required to have proof that they are legally permitted to work in Ireland. Full Time positions available. Remuneration is based on experience. This is a position with Neon, a part of Dunnes Stores. Interested? Then apply now and see what difference you could make.
AP, Assistant Director, Vetted Researchers, Month Contract
About this role Role Purpose The Assistant Director, Vetted Researchers role (Assistant Principal) in An Coimisiún is a senior management role with significant managerial responsibilities. As Assistant Director, you will be responsible for leading efforts to operationalise Article 40 of the Digital Services Act (DSA). Your work will contribute to the delivery of strategic outcomes, including safeguarding children, promoting democratic integrity, enhancing trust in online platforms, and fostering diversity and inclusion. You will be instrumental in enabling research into key issues such as the impact of social media on children, information distribution policies on platforms, algorithmic decision-making in recommender systems, and risk mitigation strategies under the Digital Services Act (DSA). About the Team The mission of the Research and Strategy team is to undertake research to inform all functions of the organisation; and to design and coordinate the processes by which the organisational strategy is developed and implemented and by which strategy implementation is monitored and reported on. The team undertakes research and strategy work in-house and commissions and oversees third-parties to undertake work on behalf of An Coimisiún, as required. Key Responsibilities Reasonable Accommodations Reasonable accommodations will be provided, if required, during the recruitment process. To discuss and request reasonable accommodations in confidence please contact amckiernan@cnam.ie Closing Date: 3pm, 13th January 2026
Senior Radiographer
Purpose of the Role CHI Radiology is undergoing a period of significant expansion in readiness to move to a new state-of the-art radiology department in the new children’s hospital. Newly recruited radiographers of all levels of seniority will avail of induction and mentoring, and will enjoy a myriad of opportunities for further training and career progression. There is a strong ethos of learning and development in our warm and friendly cross-city team, and we look forward to increasing the profile of paediatric radiography on a global scale in the coming years. As experienced members of the Radiography team, Senior Radiographers are a valuable support to Clinical Specialist staff and are trainers of basic grade radiographers. In conjunction with the Radiography Services Manager and senior staff, he/she will assist in managing staff resources ensuring staffing levels and skill mix are appropriate and within the resource allocation. Essential Criteria: · Bachelor of Radiography for Diagnostic Radiography or possess the Diploma of the College of Radiographers or equivalent. · Be registered on the Radiography Division of the Radiographers Register maintained by the Radiographers Registration Board at CORU. · On appointment practitioners must maintain live annual registration on the relevant division of the Radiographers Register maintained by the Radiographers Registration Board at CORU once initial registration is secured. · Have 3 years fulltime post qualification clinical experience and have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office Paediatric experience How to Apply & Informal Enquiries Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is Tuesday, 13th January 2026 by 23:45 pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Barry Hallinan, RSM 3, Children’s Health Ireland, 0874890360 For other queries relating to this recruitment process, please contact Talent Acquisition Specialist Victoria Gsamelova Victoria.Gsamelova@childrenshealthireland.ie PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey. It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date. Below, you’ll find the list of commencement dates for 2026 for your information.
Executive Officer
The Purpose of the Role The School of Natural Sciences are seeking to appoint an Executive Officer within the Undergraduate Team, with opportunity to contribute into the Postgraduate Team also assisting in the delivery of the teaching and learning programmes within the School. Current programmes include TR060, TR062, TR064 and Joint Honours as well as four postgraduate taught programmes. This role will be responsible for delivery of a range of administrative supports within a designated programme portfolio. At present, support for two programme portfolios is being sought, namely, TR064 (Environmental Science and Engineering) and the MSc in Smart & Sustainable Cities. Duties will include, but are not limited to, supporting Heads of Discipline, Programme Directors and academic staff with student registrations, timetabling, module and blackboard enrolment, examinations, graduations, outreach engagements, ordering and ongoing high-level support for all students and staff. The Executive Officer will be capable of working on their own initiative, while also contributing into the wider School administrative team. The successful role-holders will operate within a busy office environment, involving daily collaboration with internal college offices and support services, institutions and regulatory bodies, and will be an active participant in various college, school and discipline level committees. The role holders must be motivated, dynamic and possess excellent interpersonal skills and a proactive attitude to high quality work with a strong attention to detail. The role holders will also benefit from access to opportunities for continued professional development with the School placing a strong emphasis on continued development. Reporting to the School Manager, the role holders will also work closely with the Undergraduate Team Coordinator, Director of Undergraduate Teaching and Learning (DUTL), Course Directors, Heads of Discipline, the ADUSE, and both the Science Course Office and the Postgraduate team equivalents as well as Academic Registry and all members of academic staff, technical staff, students and researchers. Context The School of Natural Sciences is part of the Faculty of Sciences, Technology, Engineering and Mathematics. The School comprises of the Disciplines of Botany, Geography, Geology and Zoology and is also home to two research centres, the Centre for the Environment and Nature+. The School is home to 49 academic staff, 31 professional support staff and 35 research staff. The School manages seven undergraduate and four taught master’s degree programmes and contributes into several other programmes at both undergraduate and postgraduate level, catering to more than 850 students collectively. Main Responsibilities This is a list of the tasks, duties and responsibilities for the role. Academic Support • Work directly with the Heads of Discipline, Course Directors, and relevant academic staff members within the assigned portfolios on all administrative matters relating to the provision of high-level administrative support for the undergraduate degree programmes, including the updating of course regulations, preparation of course handbooks and databases, and timetabling of modules. • Coordinate, in collaboration with the Undergraduate Coordinator, Head of Discipline, DUTL and School Manager, annual timetabling and clash reductions across the School. • Coordinate, in association with the Academic Registry and module coordinators, the organisation of examinations for the sophister years, including the preparation of all examination papers and oversight of the input and processing of results. • Liaise directly with external examiners and prepare all paperwork in compliance with the examination process for Court of Examiner meetings in coordination with Course Directors. • Ensure a consistent approach for the effective delivery of programmes in line with both College and School procedures and policies. • Act as an initial point of contact for students seeking information and support for academic and/or other issues affecting their progress or quality of their experience in the disciplines. • Respond to enquiries from staff, students and visitors in a timely manner. • Provide administrative support for committee meetings, including setting of agenda, taking minutes and following-up on relevant action points. Student Support • Manage and maintain module registration process from beginning to end within the assigned portfolios including, but not limited to, the maintenance of course and student records, management of assessment results, provision of accurate information to students and staff. • Action all transcript requests within the assigned discipline. • Manage and maintain annual examination requirements. • Assist with organisation of fieldtrips including processing of orders, liaising with suppliers, processing claim forms and maintaining accurate records of student payments and attendance lists. • Act as front of house for all student enquiries into the assigned discipline. • Act as an initial point of contact for students seeking information and support for academic and/or other issues. Administrative Support • Actively engage with colleagues within the School and across college such as Course Directors, Director of Undergraduate Teaching and Learning, Academic Registry. • Coordinate and maintain, in tandem with lecturing staff, all extramural courses within the assigned portfolios. • Support with all administrative requirements within the designated disciplines assigned to the portfolios. • Process all paperwork for casual and occasional staff in a timely manner. • Process all paperwork for External Examiners in a timely manner. • Process FIS orders within the assigned portfolio discipline(s) as directed by Head of Discipline and School Manager. • Coordinate and maintain communication with multiple stakeholders including class representatives, Course Coordinators, Head of Discipline, Academic Registry and external partners. • Contribute to the organization of events including, but not limited to, orientation, graduation and open days. • Coordinate brochure and content production for open days including the collation of student and alumni testimonials in collaboration with the School’s event and communication administrator. • Contribute to organization of assigned discipline events including grant announcements, alumni tours, collection tours and outreach activity. • Distribute and contribute to assigned portfolio and discipline level monthly newsletter and social media links. • Provide administrative support for recruitment activities within the assigned portfolio disciplines including booking travel and accommodation. • Provide support and advice on examination, assessment, progression, research and graduation procedures to all academic staff within the assigned portfolios. • Provide routine administrative and/or customer support activities to contribute to the smooth operation of activities within the assigned portfolios including Head of Discipline diary management. • Coordinate and maintain updates for annual calendars and academic prizes awards in collaboration with the Head of Discipline and School Office. • Identify opportunities for continuous improvement of service via regular direct meetings with Head of Discipline, Course Coordinators, the DUTL and School Office. • Provide support within the Undergraduate Team as assigned by the School Manager. • Other ad hoc activities as assigned by the School Manager. Systems • Excellent proficiency is required across a number of computer systems; strong computer skills and ability to adapt to changing requirements is essential. • SITS, student record system: ability to search for relevant data within the system, as well as inputting of essential data such as examination results. Ability to trouble-shoot essential. • FIS, Financial Information System: purchasing, budget overview, financial reporting. • CMIS, Timetabling system: inputting timetable data, reserving rooms for teaching and ad-hoc use, running reports on available spaces, maintaining accuracy of all module information. Person Requirements The postholder will require the following knowledge, skills and attributes for successful performance in the role. Qualifications • Leaving Certificate or equivalent – essential • University degree or 3 years relevant work experience – desirable • Demonstrated commitment to continuous professional development – desirable Knowledge • Working knowledge of CMIS, SITS, Oracle and FIS or equivalent systems – essential • Working knowledge of Microsoft Office, email, Teams, Zoom – essential • Experience in dealing with customer queries in person, by phone and by email – essential Experience • Prior work experience in a relevant role. • Experience in dealing with customer queries in person, by phone and by email. • Experience in working with standard office equipment. Skills • Highly organised, effective and methodical approach to work – essential • Competence in managing and manipulating high volumes of data – essential • Problem solving skillset in pressured environment – essential • Ability to take the initiative and confident to have autonomy over workflow – essential • Excellent oral and written communication skills: convincing and confident when speaking to others; clear, concise and error-free writing with the ability to communicate with different audiences • Relationship management and customer service skills with demonstrable ability to build trust and relay expertise • Interpersonal and team-work skills: has a flexible approach with a “can-do” attitude • Operates effectively as part of a team; share information and establishes rapport with everyone Personal Attributes • Understands the importance of quality service and pro-actively delivers this – essential • Committed to achieving results and paying close attention to quality standards – essential • Strong commitment to providing excellent customer service providing a helpful and courteous approach to colleagues, students and academic staff – essential • Engaging with and forming excellent working relationships with colleagues and other stakeholders, both within and externally to the University, and being responsive to their needs – essential
Higher Executive Officer
The Role: The Injuries Resolution Board is seeking suitably qualified applicants for the position of Higher Executive Officer. The Board will, following an interview process, form two panels from which current and future vacancies at Higher Executive Officer grade will be filled. Panel A: (Open competition) Panel B: (Confined to employees of the Injuries Resolution Board) These panels will have a lifespan of 18 months from their inception. One in three posts will be confined to employees of the Injuries Resolution Board (unless Panel B has been exhausted). All other vacancies will be filled from Panel A, based on merit. We anticipate interviews for this panel to be held in early February 2026, with immediate vacancies available. The Injuries Resolution Board works across a number of divisions, Operations (to include assessment and mediation functions), Finance, Corporate, Research, Communications, Business Support Services and ICT Services. The current vacancies are within the Board’s Assessment team. The successful candidates may be appointed to a claims handling position where they will be responsible for preparing files for assessment of compensation in personal injury claims. The Board may from time to time hire candidates from the panel for other functions and may redeploy staff to other functions and Directorates within the organisation. The Higher Executive Officer in the Injuries Resolution Board is a role with people management responsibilities. HEOs are expected to contribute actively to the implementation of the Board’s strategic objectives, to the continuous improvement of the organisation in terms of its effectiveness and efficiency and to demonstrate behaviours consistent with the organisation’s culture, values and reputation. The duties of the Higher Executive Officer will be multifunctional. The successful candidate(s) will be required to apply resources flexibly across a range of work areas, both in terms of their own skills and experience as well as those of direct reports. Duties will include, but will not be limited to, the following: • Oversee a portfolio of claims through their lifecycle to ensure timely, fair, and successful resolution. • Manage varied tasks and conflicting priorities through effective delegation and resource planning. • Liaise with claimants, respondents (e.g., insurers), solicitors, medical professionals, and other stakeholders. • Assess medical and other reports, ensuring due process and fair procedures. • Liaise with Government Departments (e.g., Social Protection, Revenue). • Prepare legal notices under the Injuries Resolution Board Acts. • Manage assigned staff and support Operations Managers in service development. • Contribute to best practices in customer service, process improvement and efficiency. • Organise resources to meet objectives; analyse and prepare responses, respond to routine and non-routine queries. • Prepare reports, presentations, and represent the Board at external events. • Respond flexibly to workload variations and implement changes to improve effectiveness. Note: This description outlines major responsibilities and will be reviewed on an ongoing basis. Person Specification Essential • Ability to prioritise and effectively manage a significant and diverse portfolio of work. • Ability to analyse and think critically, quickly grasping complex issues and communicating these effectively. • Ability to interpret evidence from medical and other reports. • Understanding of the personal injuries claims and court awards systems, including the Personal Injuries Guidelines. • Excellent written and verbal communication skills – including preparation of reports, drafting correspondence and capability to present material in a clear, concise, comprehensive and convincing manner. • A team player with proven ability to contribute to organisational and strategic issues outside of the confines of the function. • Capable of working to tight deadlines. • Strong attention to detail & accuracy, ability to follow procedures with a focus on high quality outputs. • Experience in working with customers, with a focus on good customer outcomes. • Ability to work on one's own initiative, whilst being able to take direction. • Strong interpersonal skills and the ability to build relationships and engage with a range of different stakeholders. • Working knowledge of MS Office or similar. Desirable • Previous experience of working in a high-volume environment, with strong case management skills would be a significant advantage. • Knowledge and appreciation of the statutory, regulatory and policy framework under which the Injuries Resolution Board operates. • A competent understanding of the overall personal injuries system with an in-depth knowledge of the Personal Injuries Resolution Board Acts 2003 to 2022, the Personal Injuries Guidelines and other relevant legislation. • Knowledge and relevant experience of a role in any of the following settings: claims handling, insurance, administrative justice, quasi-judicial or regulatory body. • Experience of case management and having regard to fair procedures and due process. • Team Management skills – practical experience of managing staff, setting clear and realistic objectives and reviewing their performance. • A relevant third level qualification in a related area. Competencies for the Role • Teamwork & Team Leadership • Judgement, Analysis & Decision Making • Management & Delivery of Results • Interpersonal & Communication Skills • Specialist Knowledge, Expertise and Self-Development • Drive & Commitment to Public Service Value In addition to a highly competitive remuneration package, we offer access to the following: • Flexi time • Car Parking on site • Generous support for further education and development • Paid Maternity Leave • Paid Paternity Leave • Paid Sick Leave • 24/7 Employee Assistance Programme • Wellness events, talks & supports • Pension schemes • People-focused policies to support all life stages • Secure on-site bicycle parking & Cycle to Work Scheme • Tax Saver Travel Pass The offices are also on the Red Luas line and many Dublin Bus Routes. Successful candidates will be able to apply for Blended working. Terms & Conditions Tenure The Higher Executive Officer in the Injuries Resolution Board is a full-time position. There are two positions available on a permanent basis as a public servant, subject to satisfactory completion of the probationary period. Salary Scale €58,847 – €74,112 per year
HR Executive Officer
The Purpose of the Role Human Resources, Trinity College Dublin wishes to appoint an Executive Officer to join the department to assist in providing a comprehensive HR service to the University. A current vacancy exists in the HR Service Centre team. The HR Service Centre is a busy function in HR, providing dedicated front-line support and looking after the HR queries on an entire university with some 4,700 staff members. This is a varied and challenging role, which requires discretion, initiative, and attention to detail. The role-holder will also possess excellent interpersonal, communication, and organisational skills. This will be an in-person, office-based role initially 5 days a week, with review after successful first probation. Context The HR Service Centre is responsible for receiving and managing queries from across the University on all HR matters. The HR Service Centre team offers an increased level of service via phone and email, and in-person, to resolve queries as efficiently and effectively as possible, working in close collaboration with other HR teams to action queries. At Trinity, we are committed to equality, diversity, and inclusion. We are ranked 3rd in the world for gender equality (Times Higher Education Impact Rankings 2020) and we hold an Athena SWAN Bronze award, recognising our work to advance gender equality. The University is actively pursuing a Silver level award, which it has committed to achieving by 2025. Trinity is committed to supporting the work-life balance and to creating a family friendly working environment. Trinity welcomes applications from all individuals, including those who may have had non-traditional career paths, those who have taken time out for reasons including family or caring responsibilities, and applicants with disabilities. Main Responsibilities This is a list of the tasks, duties and responsibilities associated with this role. Service • Act as first point of contact for HR and payroll queries from TCD employees. • Respond, research, and resolve HR-related issues and enquiries received via the HR inbox, through phone and in-person in a timely manner and in accordance with Service Centre standards. Escalate queries when necessary. • Process all employee leave requests in line with policy and legislation, and ensure all requests are documented. • Understand HR policies and procedures to help others navigate them. • Issue staff cards and IT system log-in details. • Administer the Travel Pass, Bike to Work, Fee Remission, and Shorter Working Year Schemes. • Administer and advise on Leaves of Absences. • Set staff members up on our self-service employment portal, CorePortal, and troubleshoot issues when they occur. • Support the HR Service Centre Supervisor in identifying opportunities to enhance employee experience, maintain HR efficiency and drive process improvements. • Create and maintain HR content online, such as FAQs and how-to guides. • Actively participate in HR projects as required. • Attend departmental meetings as required. • Carry out routine record keeping and data entry to ensure accurate records and HR databases are maintained. Clerical • Provide routine administrative and/or customer support to contribute to the smooth operation of the HR department. • Ensure accurate documentation is sent out in an efficient and timely manner. • Issue salary certificates, verifications of employment, and letters of employment. • Scan and upload documents to the Document Management System. General • Deputise for colleagues as required and represent the manager or department at meetings and events. • Any other duties that arise from time to time as directed by the manager or nominee. Person Requirements Qualifications • Leaving Certificate or equivalent – essential. • Holds a HR qualification or studying towards the same – highly desirable. Knowledge and Experience • At least one years’ experience working in a busy HR function. • Experience working in a customer-facing administrative environment and responding to queries through multiple channels. • Excellent IT skills, with a high level of competency in the Microsoft Office suite. • An understanding (or the ability to quickly acquire knowledge) of University procedures and policies. • Working knowledge of HR Information Systems. Knowledge of CoreHR is highly desirable. Skills and Competencies • Excellent interpersonal and written and verbal communication skills. • High standard of accuracy in both written and numerical work with a keen eye for detail. • The ability to work well as part of a team and build strong working relationships with teammates and stakeholders. • Excellent customer service skills. • Excellent planning and organisational skills, with an ability to multitask according to different deadlines. • Can work on own initiative to pre-empt problems and suggest solutions. • Acts with integrity and treats HR data with confidentiality and discretion with respect to GDPR and the Acceptable Use of IT. • Flexible and can adapt to a fast-paced, changing environment. Personal Attributes • Understands the importance of, and pro-actively delivers, professional quality HR service. • Takes pride in providing excellent customer service, adopting a helpful, polite, and courteous approach when interacting with stakeholders and employees. • Pays close attention to quality standards. • Convincing and confident when speaking to others and can explain complicated concepts and procedures well. • Committed to achieving results, is motivated, and displays a ‘can-do’ attitude. • Welcoming and approachable in manner. Salary This appointment will be made on the Executive Officer Merged salary scale (€33,523 – €51,715 per month) at a point in line with current Government pay policy.
