Local Government jobs
Sort by: relevance | dateTeacher Of Mathematics
See attached job advert NB: Permanent Full Time
Teacher Key Stage
See attached job advert NB: Permanent Full Time
Teacher Of English With Drama
See attached job advert NB: Permanent Full Time
Teacher Of Science To KS
See attached job advert NB: Temporary Full Time (Maternity Cover)
Customer Service Advisor
Location: Ballymena Salary: Scale 4 and in the range SCP 9-13 Currently £26,409 to £28,163 per annum. The starting salary is normally at the base of the salary scale. A higher starting salary may be awarded in exceptional circumstances where the decision to do so can be justified. MAIN PURPOSE OF THE JOB Be part of a core multi skilled Customer Service Team for Waste; committed to attaining the highest possible standards of customer care. Provide information, advice and guidance in a timely and efficient manner. Act as an ambassador for Waste Operations ensuring that all customers always receive a professional and comprehensive level of service. MAIN DUTIES AND RESPONSIBILITIES 1. Service Delivery 1.1. Deliver customer service on a day-to-day basis within the Waste Operations Customer Service Centre; in accordance with agreed policies, procedures and strategies. 1.2. Take and reconcile payments for applicable services via Customer Relations Management system as required. 1.3. Respond proactively to all customer enquiries across all contact media communication channels. 1.4. Identify enquiries of a complex and cross-sector nature; promptly assessing customers’ needs & resolving the situation as far as possible in initial contact. 1.5. Ensure Key Performance Indicators (KPI) industry standards for requests are met through utilisation of online request/ booking systems. 1.6. Exercise judgement for enquiries, which require referral, and process requests for service, complaints and compliments in accordance with agreed service standards. 1.7. Utilise the systems available to access information; delivering scripted and non-scripted Council information; accurately recording and executing information received and advice given. 1.8. Assign & allocate customer enquiries; ensuring personal data is managed appropriately in accordance with GDPR requirements. 1.9. Review and implement applicable crew feedback to provide an efficient service including arranging replacement bins etc. 1.10. Manage customer correspondence on behalf of the operational management team by drafting and managing all postal requests to and from residents. 1.11. Assist in the review of all special collection applications, including the management of associated paperwork. 1.12. Complete general administration relative to the role and service in a timely manner or within KPI’s as required. 1.13. Update records on the Customer Relations Management (CRM) system and gather information/ evidence for Freedom of Information requests/ formal complaints as required by the Team Leader. 1.14. Promote all digital channels and self-service options as the favoured choice of contact and support customers to complete enquiries online. 1.15. Act as a service champion between the Customer and Council to ensure the lines of communication are open and service issues are identified and resolved. 1.16. Contribute as part of a team to improve the effectiveness and efficiency of the service that is provided to the customer. 1.17. Participate in the preparation and delivery of householder & customer communication activities within the service as required. 1.18. Work with all other members of the admin support team to ensure that all Customer Service Standards, team objectives & targets are always adhered to by managing personal workload and assisting other team members as required. 2. Quality 2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management. 3. Performance Improvement 3.1. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs. 3.2. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development. 3.3. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money. 4. General 4.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 4.2. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 4.3. Fulfil the legal Health and Safety duties placed on employees by: · taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do; · Co-operating with the Council on Health & Safety matters; · Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE); · Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes. 4.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 4.5. Comply with all the Council’s policies and procedures. 4.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt. * Any subsequent updates will supersede legislation identified within the Job Description 4.7. Maintain high standards of personal accountability. 4.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol. 4.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Closing caveat: This job description sets out the main duties of the post as at the date of completion. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the postholder is required to work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Head of Service. Duties may vary to meet the changing needs of Mid and East Antrim Borough Council and without changing the general character of the post or the level of responsibility that it entails. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Qualifications and Experience Applicants must have: A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy. AND Be able to demonstrate, by providing personal and specific examples, that they have 1 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages OR, for candidates who do not meet the qualification requirements as outlined above: Be able to demonstrate, by providing personal and specific examples, that they have 3 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages Application Form and Interview Knowledge Understanding of the role of Customer Care to Council Stakeholders Application Form and Interview Behavioural Competencies (Frontline Level) These competencies are the top 6 competencies the Local Government Competency Framework which have been identified and prioritised for effective performance in this role. 1. How we Provide Leadership and Direction: 1.3 Managing Performance – Sets clear, aligned, high standard performance goals & objectives for self, others and the organisation. 2. How we manage ourselves 2.1 Managing Our Own Work – Plans, structures and prioritises own work to achieve optimum results 2.3 Communicating with Impact – Presents a positive image by communicating effectively, being resilient and treating people fairly 3. How we work with others 3.3 Meeting Customer Needs - Establishes the needs of customers and strives to ensure that these are met 4. How we move forward 4.1 Problem Solving and Decision Making – Gathers information from a range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and co-operation 4.3 Achieving Results – Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results.
Project Support Officer
Duties and Responsibilities 1. Assist in the research and development of innovative proposals which deliver against Council’s Active and Healthy Communities Strategies and action plans, and which align to current and emerging future funding opportunities. 2. Assist in the creation of project action plans / strategies which outline priorities and actions as agreed by Council for the progression of community development and regeneration initiatives. 3. Research and identify funding streams and assist in the preparation of funding applications and associated business cases as required. 4. Assist with the development, implementation and management of various funding streams. 5. Plan and implement any consultations as required to ensure effective development and delivery of projects. 6. Liaise closely with other Council departments and external organisations as required to progress project development and implementation. 7. Manage project working groups as required which will involve project partners, council staff and external stakeholders. 8. Manage the successful implementation of projects, within the specified timeframes, to the satisfaction of the funders, project partners and Council. 9. Manage the administration of projects, including maintaining project records, management of the programme budget, production of claims and completion of monitoring activity as and when required, ensuring governance with all audit, policy, procedure and grant conditions. 10. For financial assistance projects, provide a key link between the Council and the recipients of grant aid, to ensure all guidelines and conditions of the grants are adhered to. Responsibility for the scrutiny of grant applications and grant claims to ensure they comply with agreed terms and conditions. Ensuring the reporting of any identified anomalies. 11. Collate and analyse data as required to meet Council and funders requirements. 12. Preparation of progress reports to Council as and when required. 13. Responsible for oversight of the marketing activities associated with projects. Governance, Standards and Diversity 1. Authorise the purchase of goods and/or services in accordance with the Council’s procurement policy. 2. Lead by example by behaving at all times in accordance with Council’s values and promote same within the organisation and externally. 3. Ensure functions under the control of the post holder are operated in accordance with the Council’s risk management and governance processes, and that the appropriate documentation is completed and signed off as necessary. 4. Assist the Head of Service in ensuring the Council meets all statutory obligations and ensure that the highest standards of probity and good conduct are maintained at all times. 5. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for risk management. 6. Postholder must work with the Head of Service to establish the needs of the customers and strive to ensure that these are met. 7. Postholder must treat all individuals with respect, respond sensitively to differences and encourage others to do likewise, ensuring equality of opportunity for all. Performance Improvement 8. Keep up-to-date with changes and amendments to relevant and allied legislation including areas of best practice relating to the postholders service area. 9. Participate in employee training and development activities to ensure that knowledge, skills and competence required to fulfil the role in full are up to date. 10. Participate in the formulation, implementation and evaluation of the Department Business Plan. Communication and Relationships 11. Contribute to Corporate, Departmental and Regional working groups as required. 12. Actively participate in employee relations matters including undertaking investigations and chairing hearings relating to employment matters as required (e.g. discipline, grievance & harassment) and make decisions regarding appropriate outcomes with support from HR and in compliance with the relevant legislation. 13. Participate in the Council’s Recruitment and Selection processes as a panel member, including assisting the panel with development of person specification, identifying selection methods and adhering to advice given regarding current employment legislation and codes of practice. 14. Promote and ensure equality of opportunity, good relations and diversity in service delivery and employment by adhering to the Council’s Equal Opportunities in Employment policies and procedures and avoiding all forms of discrimination both as an employer and a service provider. General 15. Uphold the Core Values of Newry, Mourne and Down District Council Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 16. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 17. Contribute to Newry, Mourne and Down District Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 18. Carry out duties in compliance with the Health and Safety at Work Order 1978 (as amended); Acts of Parliament; Statutory Instruments and Regulations and other legal requirements; and all Council Policies and Procedures including Dignity at Work, Health and Safety, Attendance and all relevant Codes of Conduct. 19. Undertake the duties in such a way as to enhance and promote the positive reputation of Newry, Mourne and Down District Council. 20. Undertake all aspects of work respecting confidentiality and ensure that personal and/or sensitive information under the control or access of the postholder is used, stored and maintained in accordance with relevant data protection legislation. 21. Where applicable act as Designated Safeguarding Officer, First Aider, Fire Warden depending on service requirements in accordance with relevant legislation and Council Policy and Procedure. 22. Where applicable act as a keyholder and respond to emergency call-outs as required. 23. When required, assist in the execution of the Council’s Emergency and Business Continuity Plans. The list of duties / responsibilities must not be considered comprehensive nor exhaustive. They are simply a summary of the main duties / responsibilities that the post holder will be required to undertake. No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time totime which are broadly consistent with those in this Job Description.
Associate Dentist
We have an exciting opportunity for a Associate Dentist to be part of our family run group of Practices and to join our team in Lisnaskea. There are part-time and full-time opportunities available. There is an established list available which includes a number of private patients. Denplan is offered at this practice. We pride ourselves on offering an excellent quality of care and service to our patients. Our practices are equipped with Digital X-Rays, Software of Excellence Practice Management Software and Rotary Endodontics. Benefits
Lecturer In Creative Media
The Department of Engineering, IT/Digital Skills and Creative Industries is seeking to recruit a committed, adaptable individual to join their experienced team as a Lecturer in Creative Media (Games Design). The post holder will support the development and delivery of computing curriculum to a range of learners at all levels. The post holder will plan and provide quality teaching and learning and assessment opportunities within the Creative Media portfolio of courses.
Receptionist
What does our Front Desk team do? Our front desk staff covers a variety of responsibilities within and wider Randox, offering excellent customer service to both our clients and customers, providing administrative support to wider teams such as payroll and some diary management for our senior stakeholders. Working Hours: 40 hours per week, Monday to Friday. Various: 8-4:40/8:10-4:50/8:40-5:20/8:50-5:30. (Rota) What does the receptionist role involve? A varied role, responsible for the operation of our main switchboard, maintenance of the internal time management system, general greet and meet of different stakeholders: Customers, Clients, Interviewees, and assisting other departments such as HR and Recruitment.
Speciality Nurse/hospice Nurse Specialist
Post: Hospice Nurse Specialist / Speciality Nurse Salary: Band 7 (£46,148 - £52,809 per annum / pro rata) Contract: Permanent, 22.5 hours per week Plus, a 12 month Waiting List for Permanent & Temporary Full-Time/Part-Time posts Locations: North Coast Team (covering all the Northern Trust Area) Role: Working as a Hospice Nurse Specialist/Speciality Nurse, as part of a team of nurses, the post holder will be responsible for the delivery of a specialist advisory service through the management of a caseload of patients within a community setting. To assist the Head of Adult Hospice Services in meeting the service key performance indicators, making best use of resources. To utilise their leadership skills, supporting the monitoring and achievement of standards of care, delivering high quality, clinically effective care and implementing service developments. The post holder will act as a resource to health care professionals within primary care, Northern Ireland Hospice multidisciplinary team, Trust multidisciplinary teams, agencies and individuals. What we offer: For further information, please refer to the Job Description and Specification below. If you have any queries, please contact a member of the People & Organisational Development Team on 02890 781836. The closing date for applications is Thursday 19th June 2025 at 4pm (we recommend that applications are submitted at least 15 minutes prior to the closing time to ensure technical difficulties are not encountered). For guidance on how to apply using our online application platform GetGot, or troubleshooting any potential issues, please refer to the following link: Getgot FAQs. Please note all correspondence will be sent to the email address provided on your application form. Please ensure to check your 'junk/spam' folder as due to personal email security settings, emails can sometimes appear here. Any email correspondence will come from an email address ending in @nihospice.org. “We are an equal opportunities employer and we welcome applications from all suitably qualified persons”
