Jobs
Sort by: relevance | dateCustomer Experience Champion
Responsibilities: This is a permanent role based in Maynooth (Onsite).
Branch Lead
Responsibilities: This is a permanent position based in PTSB Roscommon Branch (This position is fully Onsite).
Customer Experience Champion
Responsibilities: This is a 9 Month Fixed Term Contract role, based in Portlaoise (Onsite).
Student Transition and Peer Engagement Co-ordinator
Salary: The gross salary scale applicable to the post is currently €52,240 - €62,482 p.a. as at 01/02/2026. Hours of Work: The appointee will be required to work 35 hours per week together with such additional hours as may be required from time to time for the proper discharge of their duties. Annual Leave: 25 days annual leave per annum. The ‘annual leave year’ operates from September to August. Annual Leave will be in accordance with arrangements authorised by the Minister for Further and Higher Education, Research, Innovation and Science from time to time. Overview of Role & Context The Student Transitions and Peer Engagement Coordinator is a multifaceted position focused on the development, implementation, and assessment of peer-led programmes. The Student Transition, Engagement, Progression and Success (STEPS) strategy encompasses both social and academic aspects of the student experience and is influenced by activities inside and outside of the classroom. SETU aim to further expand existing peer-led initiatives across the University and to develop new initiatives aimed at supporting transition and progression and promoting opportunities for social integration. Key Responsibilities / Duties: The post holder will work closely with the Student Engagement team on all aspects of the coordination and delivery of student engagement and peer led activities, with specific responsibility for leading and co-ordinating SETU’s peer mentoring programme (P2P) and other peer-led programmes. The post holder will be required to supervise and allocate duties to other staff within the Peer Engagement team. Duties: • Overall responsibility of leading the P2P programme including: o Continued enhancement, development and delivery of P2P, including mentor training programme and materials, social media platforms, and scheduling of activities o Ongoing review of P2P programme using evidence informed data and student involvement o Continued development of policies and procedures for P2P o Liaise with academic departments on the continued expansion of P2P and to recommend the type of programme is best-fit for the discipline and tailoring of existing programme to meet those needs o Leading the continued expansion and development of the framework for academic accreditation for senior mentors on existing peer mentoring programmes including liaising and supporting academic leads from participating departments throughout the academic year • Work closely with the Head of SLL and the Student Engagement and Retention Officer on the design, development of new peer-led activities and programmes that support student experience including: o Researching best practice within HE o Collaborate with academic departments and leads as required o Developing proposal for implementation of programme(s) o Co-ordinate the implementation of resulting programmes • Support the continued development of StartSETU orientation and the development of new student led orientation activities to take place during semester one and two including developing opportunities for peer/staff interaction during the first semester. This includes the development of a bursary programme for academic departments, supporting academic staff to deliver course/Dept. specific transition activities to address issues faced by their student cohort • Responsibility for overseeing the ongoing co-ordination and activities of the P2P team • Participation in committees and working groups are required and represent the Student Engagement and Retention Team/SLL at internal and external groups/committees as required • Manage sensitive issues with empathy, tact and discretion and maintain a high level of professionalism and confidentiality at all times • Engage in other duties as may be assigned by the Retention and Student Engagement Officer/Head of SLL Academic Qualifications • Level 8 degree or equivalent from a recognised degree awarding authority Experience • At least 3 years relevant experience • Minimum of 2 years’ experience with responsibility for developing and coordinating student transition, student support and/or peer mentoring activities • Knowledge and experience of the Higher Education system, practical experience in working with groups or teams in a professional, educational, or voluntary setting • Experience in the development and delivery of team building activities and programmes • Experience of event management and in the delivery of training Specific Knowledge & Skills • Excellent interpersonal and communication skills, including networking and presentation skills, with the ability to engage students in peer mentoring and other initiatives • Knowledge and understanding of how peer-mentoring and transition activities contribute to a positive and engaged student experience • Ability to research best practice and to develop and implement initiatives and activities I.T. Skills Excellent IT skills including: • Microsoft Suite to include Word, Excel & PowerPoint • Online platforms to support student engagement programmes and activities (e.g., Zoom, MS Teams, mentimeter, etc.) • Experience of using social media and other appropriate platforms to communicate with students Specific Personal Qualities • Excellent interpersonal, presentation and communication skills • Capacity to deal with sensitive issues with empathy, tact and discretion
Student Transition and Peer Engagement Co-ordinator
Salary: The gross salary scale applicable to the post is currently €52,240 - €62,482 p.a. as at 01/02/2026. Hours of Work: The appointee will be required to work 35 hours per week together with such additional hours as may be required from time to time for the proper discharge of their duties. Annual Leave: 25 days annual leave per annum. The ‘annual leave year’ operates from September to August. Annual Leave will be in accordance with arrangements authorised by the Minister for Further and Higher Education, Research, Innovation and Science from time to time. Overview of Role & Context The Student Transitions and Peer Engagement Coordinator is a multifaceted position focused on the development, implementation, and assessment of peer-led programmes. The Student Transition, Engagement, Progression and Success (STEPS) strategy encompasses both social and academic aspects of the student experience and is influenced by activities inside and outside of the classroom. SETU aim to further expand existing peer-led initiatives across the University and to develop new initiatives aimed at supporting transition and progression and promoting opportunities for social integration. Key Responsibilities / Duties: The post holder will work closely with the Student Engagement team on all aspects of the coordination and delivery of student engagement and peer led activities, with specific responsibility for leading and co-ordinating SETU’s peer mentoring programme (P2P) and other peer-led programmes. The post holder will be required to supervise and allocate duties to other staff within the Peer Engagement team. Duties: • Overall responsibility of leading the P2P programme including: o Continued enhancement, development and delivery of P2P, including mentor training programme and materials, social media platforms, and scheduling of activities o Ongoing review of P2P programme using evidence informed data and student involvement o Continued development of policies and procedures for P2P o Liaise with academic departments on the continued expansion of P2P and to recommend the type of programme is best-fit for the discipline and tailoring of existing programme to meet those needs o Leading the continued expansion and development of the framework for academic accreditation for senior mentors on existing peer mentoring programmes including liaising and supporting academic leads from participating departments throughout the academic year • Work closely with the Head of SLL and the Student Engagement and Retention Officer on the design, development of new peer-led activities and programmes that support student experience including: o Researching best practice within HE o Collaborate with academic departments and leads as required o Developing proposal for implementation of programme(s) o Co-ordinate the implementation of resulting programmes • Support the continued development of StartSETU orientation and the development of new student led orientation activities to take place during semester one and two including developing opportunities for peer/staff interaction during the first semester. This includes the development of a bursary programme for academic departments, supporting academic staff to deliver course/Dept. specific transition activities to address issues faced by their student cohort • Responsibility for overseeing the ongoing co-ordination and activities of the P2P team • Participation in committees and working groups are required and represent the Student Engagement and Retention Team/SLL at internal and external groups/committees as required • Manage sensitive issues with empathy, tact and discretion and maintain a high level of professionalism and confidentiality at all times • Engage in other duties as may be assigned by the Retention and Student Engagement Officer/Head of SLL Academic Qualifications • Level 8 degree or equivalent from a recognised degree awarding authority Experience • At least 3 years relevant experience • Minimum of 2 years’ experience with responsibility for developing and coordinating student transition, student support and/or peer mentoring activities • Knowledge and experience of the Higher Education system, practical experience in working with groups or teams in a professional, educational, or voluntary setting • Experience in the development and delivery of team building activities and programmes • Experience of event management and in the delivery of training Specific Knowledge & Skills • Excellent interpersonal and communication skills, including networking and presentation skills, with the ability to engage students in peer mentoring and other initiatives • Knowledge and understanding of how peer-mentoring and transition activities contribute to a positive and engaged student experience • Ability to research best practice and to develop and implement initiatives and activities I.T. Skills Excellent IT skills including: • Microsoft Suite to include Word, Excel & PowerPoint • Online platforms to support student engagement programmes and activities (e.g., Zoom, MS Teams, mentimeter, etc.) • Experience of using social media and other appropriate platforms to communicate with students Specific Personal Qualities • Excellent interpersonal, presentation and communication skills • Capacity to deal with sensitive issues with empathy, tact and discretion
Process Maintenance Technician
We are searching for the best talents for Process Maintenance Technician roles to be in Limerick, Ireland. As part of the Operations Team , the process maintenance technicians are critical to running our high volume, automated manufacturing process. Technicians who have a maintenance background and the interest, energy, and motivation to work in our fast-paced medical device manufacturing environment will thrive in this role. As a Process Maintenance Technician, you will:
Shop Manager
Purpose of the Role The Shop Manager of the St Vincent de Paul Charity shop is responsible for maximizing sales, productivity, revenue, and customer satisfaction by efficiently managing the shop in line with SVP’s retail standards, policies, and ethos. They lead and develop a team including volunteers, CE staff, TUS participants, and paid employees, ensuring high standards and business growth. The role includes full ownership of the shop’s operations, compliance with legislation and health and safety, and delivering excellent customer service that reflects the Society's values. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principle Accountabilities The role holder will be responsible for: Operational Management • Implement effective stock resourcing to meet customer demands. • Develop and maintain strong relationships with the shop team. • Participate in SVP retail initiatives. • Review daily operations to align with SVP guidelines (customer care, retail standards, H&S, financial control). • Recommend improvements in practices and staffing. • Source new product opportunities and encourage recycling. • Continuously evaluate shop performance using the Vincent’s Retail checklist. Sales & Financial Performance • Maximise financial contribution through like-for-like growth. • Work collaboratively with all shop personnel to achieve sales targets. • Achieve financial objectives with focus on cost controls (e.g., utilities). • Deliver annual growth based on set thresholds and stretch goals. Reporting & Communication • Submit monthly performance and compliance reports to the Regional Retail Manager. • Attend required regional and national meetings/training. • Keep management informed of shop operations, risks, and compliance matters. Customer Service • Foster a “sales through service” culture: o Attract new customers, retain existing ones, and increase in-store activity. o Establish and promote customer interaction standards. o Use loyalty/thank you cards and customer feedback tools (surveys, focus groups). o Ensure full product/service accessibility during opening hours. • Address customer complaints: o Resolve and log complaints promptly. o Record complaint resolution data monthly. o Escalate serious issues when needed. Volunteer & Team Management • Recruit and retain volunteers: o Use multiple recruitment channels (storefront, online, volunteer centres). o Work with National Volunteer Coordinator for recruitment events. o Follow induction processes for new volunteers. • Motivate and develop staff and volunteers: o Foster a safe, inclusive, and respectful environment. o Provide appropriate training and feedback. o Set clear, measurable objectives. o Encourage professional growth and two-way communication. o Share updates via team briefs, meetings, and noticeboards. o Maintain relationships with supervisors and partner organisations. Compliance & Risk Management • Ensure team compliance with SVP policies (financial, staff purchases, etc.). • Promote and monitor best practice in Health & Safety: o Weekly risk assessments. o Fire drills and training records. • Maintain strong cash and stock controls: o Address and report non-compliance quickly. o Ensure staff coverage to avoid lone working. • Continually reassess operational risks considering: o Economic/legal changes, new technology, restructures, and procedures. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature and high levels of local autonomy with the Society. • Ensuring confidentiality at all times • Ensuring a friendly and supportive atmosphere at all times. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such requirement/change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled to and were not able to avail of on a particular occasion and the reason for not availing of such rest period or break within one week. Education, Experience, Knowledge and Skills Required Qualifications & Experience Essential: • Minimum Leaving Certificate. • 3+ years in a customer-facing retail role. • Experience in team management and working towards sales targets. • Independent and team-based work experience. • Proficiency in sales reporting. Desirable: • Experience in community/voluntary sector. • Background as a retail manager with a track record of excellence. • Event management experience. Skills & Attributes Essential: • Excellent communication and interpersonal skills. • Strong organizational and IT skills (Excel, Word, EPOS, Microsoft 365). • Positive, resilient attitude with empathy and patience. • Ability to build strong cross-functional relationships. Desirable: • Social media awareness and basic marketing understanding. The person must also demonstrate the following personal attributes: • Be honest and trustworthy • Be respectful • Be flexible • Demonstrate sound work ethics • Confidentiality • Other Salary: £28,099.5 per annum
Truck Driver
Purpose of the Role The role focuses on maximizing sales, productivity, revenue opportunities, and customer satisfaction by efficiently collecting and redistributing excess donated goods and stock items between the central warehouse and Vincent’s charity shops in the Region, along with managing other logistical needs as required. Responsibilities include the safe and efficient loading and unloading of donation bags, brica-brac, and similar items. All duties must be carried out promptly and in full compliance with the Society’s retail standards, relevant legislation, and the SVP’s policies and ethos. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principle Accountabilities The role holder will be responsible for: Safe Driving • Follow all road rules and regulations as per the Road Safety Authority (RSA) guidelines (Dec 2013 and updates). • Report any accidents immediately. • Keep the vehicle in a roadworthy condition through regular servicing. Teamwork in Logistics and Warehouse • Work closely with the Order Fulfilment Centre Manager and Shop Managers. • Attend and participate in team meetings and initiatives. • Assist in the warehouse as needed. Health & Safety in Loading and Unloading • Observe all health and safety guidelines during loading/off-loading. • Inform warehouse staff of any risks upon return to the warehouse. Vehicle Maintenance • Conduct regular inspections of tyres, lights, oil/water levels, and dashboard warning indicators. • Keep the vehicle clean and tidy. Record Keeping • Complete daily work sheets. • Review and discuss records with your line manager when required. Communication and Work Environment • Keep your Line Manager informed of any workplace concerns. • Participate in supervision meetings. • Identify and communicate training needs with the Order Fulfilment Centre Manager. Risk Assessment and Adaptability • Reassess operational risks in light of market, economic, legal, or technological changes. • Address concerns in collaboration with management or relevant departments. Compliance with SVP Policies • Adhere to SVP guidelines on financial and stock control, handling cash, and staff purchases. • Report compliance issues to the Order Fulfilment Centre Manager. • Ensure alignment with relevant legislation and best practices. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature and high levels of local autonomy with the Society. • Acceptance of the dynamic of a complex, national, membership organisation and an understanding of how this both contributes to and constrains the work. • Influencing others not under direct authority. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such requirement/change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled to and were not able to avail of on a particular occasion and the reason for not availing of such rest period or break within one week. The Society is committed to the Right to Disconnect Code of Practice which applies to all employees irrespective of where they work, be that office, service, home or other remote location, or their working pattern, either core, shift, or flexible hours. Education, Experience, Knowledge and Skills Required Qualifications • Full Clean C License is required. Experience • At least 1 year Driving experience essential with a clean driver’s license. • Experience of lone working and ability to use initiative. • Experience in a similar role desirable. • Multi drops experience an advantage. Knowledge • Knowledge of the local roads of Cork and Kerry. • Knowledge of our Vincent Shops is desirable. • Knowledge of the Society is desirable. • Complete familiarisation with current Health & Safety procedures. • Knowledge of best practice in the area of Manual Handling. Skills • Have good communication skills. • Ability to work under pressure. • Excellent organisational skills. • Be customer focused with strong interpersonal skills. • Possess good problem solving skills. • Ability to work on own initiative or as part of a team. • Be able to establish and maintain working relationships on an ongoing basis. The person must also demonstrate the following personal attributes: • Be honest and trustworthy. • Be respectful. • Be flexible. • Demonstrate sound work ethics. • Confidentiality. • Other. Salary: €37,319.97 per annum
Childcare Worker
Purpose of the Role The purpose of the Childcare Worker role is to provide high-quality early childhood care and education while ensuring a safe, secure, and nurturing environment for all children. Working closely with Senior Childcare Workers, Managers, and other team members, the Childcare Worker plays a key role in supporting individual children and promoting their overall well-being. The role involves assisting in the planning and implementation of age-appropriate, stimulating activities that foster each child's natural development, in line with Siolta, the National Quality Framework for Early Childhood Education, and Aistear, the National Curriculum Framework. All duties are carried out in accordance with the policies and procedures of St. Joseph’s Childcare Centre and relevant regulatory standards to ensure the highest level of care and safety. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principle Accountabilities The role holder will be responsible for: Compliance with Policies and Procedures, Childcare Legislation, Best Practice • Ensure policies and procedures are complied with in line with legislation and internal policy. • Assist with delivery and implementation of policies in consultation with the manager. Care and Wellbeing of Children • Provide a safe and secure environment for children. • Design activities and routines to meet the needs and interests of each child. • Implement and evaluate daily routines with staff to encourage holistic child development. • Be attentive to children in your care and address issues as they arise. • Report child protection concerns to the Senior Childcare Worker, Management, or Designated Liaison Person. • Adhere to Child Protection Guidelines and safeguarding policies. • Communicate with children at their level. • Use positive strategies for managing challenging behaviour. • Maintain a safe sleep environment and carry out planned/unplanned observations. • Provide personal care when necessary (e.g., nappy changing, toileting, washing). Relationship Building and Teamwork • Work as part of a team with dignity and respect. • Support, motivate, and encourage team members. • Be fair and confidential when handling issues and concerns. • Maintain positive relationships with colleagues, children, and parents. • Work collaboratively with staff and management to develop and implement the curriculum (Aistear and Siolta frameworks). • Contribute to teamwork by liaising constructively and supporting colleagues. • Participate in team tasks (meetings, events, outings, fire drills). Daily Classroom Activities • Follow the childcare programme and good practice guidelines (Aistear and Siolta). • Use initiative and liaise with colleagues, senior staff, and management for support. • Engage children with play equipment suited to their needs. • Provide opportunities for self-directed and holistic learning. • Link curriculum and activities to Aistear framework. • Support preparation and delivery of educational activities, games, and outdoor play. • Ensure classrooms are clean and tidy at the end of each day. • Keep records and attendance up to date. • Be proactive in problem-solving and support children’s emergent interests. • Encourage children’s confidence, self-esteem, and overall development. Working with Parents and Families • Create a welcoming atmosphere for parents. • Inform parents of centre policies and procedures. • Address parents’ concerns appropriately. • Promote children’s holistic growth (physical, emotional, social, intellectual, language). • Greet parents and children warmly and professionally. • Keep parents informed of children’s progress and wellbeing. • Refer complaints to the Senior Childcare Worker. • Attend parent evenings as required. • Support families from diverse ethnic backgrounds. • Recognise parents as primary educators and work in partnership with them. Administration • Maintain childcare records with other staff. • Ensure compliance with Childcare 1991 (Early Years Services) Regulations 2016. • Keep progress notes, observations, accident records, attendance, nappy and sleep logs, etc. Training and Meetings • Undertake mandatory training (first aid, fire safety, manual handling, food handling, child protection). • Be available for staff training and supervisions. • Attend all staff meetings and planning sessions. Children’s Mealtimes • Encourage good eating habits and personal hygiene. • Promote self-feeding where appropriate. • Use mealtimes as enjoyable social occasions. Health and Safety Compliance • Adhere to procedures outlined in the safety statement. • Report safety hazards to senior staff or management. • Maintain a safe, clean, and healthy environment. • Maintain personal appearance in line with employment terms. • Ensure high hygiene standards. • Be fully conversant with fire and health & safety policies. • Have knowledge of first aid. • Know designated officers and reporting procedures. • Avoid activities that pose risks to yourself, staff, or children. • Maintain quality and safety standards in line with Siolta framework. Communication • Communicate frequently with team members, management, and parents. • Speak in a professional, accurate, and straightforward manner. • Follow the staff code of conduct and centre policies. Safeguarding • Follow SVP safeguarding policies and procedures. • Maintain awareness of best practices for safeguarding children and vulnerable adults. Other Duties • Attend supervision sessions with Senior Childcare Worker. • Commit to continuous improvement in childcare practice. • Be flexible, creative, and committed in supporting the programme. • Support policies and procedures in line with the Childcare Act and relevant regulations. • Ensure adherence to quality and safety standards (Siolta framework). • Perform additional duties as requested by management. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy with the Society. • Ensuring confidentiality at all times. • Ensuring a friendly and supportive atmosphere at all times. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such requirement/change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled and were not able to avail of on a particular occasion, and the reason for not availing of such rest period or break within one week. Education, Experience, Knowledge and Skills Required Qualifications • Minimum FETAC Level 5 in Childcare or Early Years Educator is essential. • FETAC Level 6 in Childcare or Early Years Educator would be an advantage. Experience • 1 year of experience in relevant childcare role is essential. Knowledge • Knowledge of the Society and of its mission and values. • Knowledge of needs and issues of the poor and disadvantaged. • Knowledge of Aisteoir, Siolta, Better Start programmes and AIM. • Good knowledge of underlying principles in early years education/afterschool. Skills • Be a strong team player who enjoys being around children. • Ability to use initiative. • Display enthusiasm and an interest in supporting and empowering young children and their families. • Excellent interpersonal and communication skills. • Demonstrate excellent listening and supportive skills. • Be patient with a well-developed sense of humour. • Have a child centred approach to activities, being imaginative and creative in delivering activities. The person must also demonstrate the following personal attributes: • Be honest and trustworthy. • Be respectful. • Be flexible. • Demonstrate sound work ethics. • Confidentiality. • Other.
Shop Manager
Purpose of the Role The Shop Manager of the St Vincent de Paul Charity shop is responsible for maximizing sales, productivity, revenue, and customer satisfaction by efficiently managing the shop in line with SVP’s retail standards, policies, and ethos. They lead and develop a team including volunteers, CE staff, TUS participants, and paid employees, ensuring high standards and business growth. The role includes full ownership of the shop’s operations, compliance with legislation and health and safety, and delivering excellent customer service that reflects the Society's values. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principle Accountabilities The role holder will be responsible for: Operational Management • Implement effective stock resourcing to meet customer demands. • Develop and maintain strong relationships with the shop team. • Participate in SVP retail initiatives. • Review daily operations to align with SVP guidelines (customer care, retail standards, H&S, financial control). • Recommend improvements in practices and staffing. • Source new product opportunities and encourage recycling. • Continuously evaluate shop performance using the Vincent’s Retail checklist. Sales & Financial Performance • Maximise financial contribution through like-for-like growth. • Work collaboratively with all shop personnel to achieve sales targets. • Achieve financial objectives with focus on cost controls (e.g., utilities). • Deliver annual growth based on set thresholds and stretch goals. Reporting & Communication • Submit monthly performance and compliance reports to the Regional Retail Manager. • Attend required regional and national meetings/training. • Keep management informed of shop operations, risks, and compliance matters. Customer Service • Foster a “sales through service” culture: o Attract new customers, retain existing ones, and increase in-store activity. o Establish and promote customer interaction standards. o Use loyalty/thank you cards and customer feedback tools (surveys, focus groups). o Ensure full product/service accessibility during opening hours. • Address customer complaints: o Resolve and log complaints promptly. o Record complaint resolution data monthly. o Escalate serious issues when needed. Volunteer & Team Management • Recruit and retain volunteers: o Use multiple recruitment channels (storefront, online, volunteer centres). o Work with National Volunteer Coordinator for recruitment events. o Follow induction processes for new volunteers. • Motivate and develop staff and volunteers: o Foster a safe, inclusive, and respectful environment. o Provide appropriate training and feedback. o Set clear, measurable objectives. o Encourage professional growth and two-way communication. o Share updates via team briefs, meetings, and noticeboards. o Maintain relationships with supervisors and partner organisations. Compliance & Risk Management • Ensure team compliance with SVP policies (financial, staff purchases, etc.). • Promote and monitor best practice in Health & Safety: o Weekly risk assessments. o Fire drills and training records. • Maintain strong cash and stock controls: o Address and report non-compliance quickly. o Ensure staff coverage to avoid lone working. • Continually reassess operational risks considering: o Economic/legal changes, new technology, restructures, and procedures. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society. • Ensuring confidentiality at all times. • Ensuring a friendly and supportive atmosphere at all times. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such requirement/change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled and were not able to avail of on a particular occasion, and the reason for not availing of such rest period or break, within one week. Education, Experience, Knowledge and Skills Required Qualifications & Experience: Essential: • Minimum Leaving Certificate. • 3+ years in a customer-facing retail role. • Experience in team management and working towards sales targets. • Independent and team-based work experience. • Proficiency in sales reporting. Desirable: • Experience in community/voluntary sector. • Background as a retail manager with a track record of excellence. • Event management experience. Skills & Attributes Essential: • Excellent communication and interpersonal skills. • Strong organizational and IT skills (Excel, Word, EPOS, Microsoft 365). • Positive, resilient attitude with empathy and patience. • Ability to build strong cross-functional relationships. Desirable: • Social media awareness and basic marketing understanding. The person must also demonstrate the following personal attributes: • Be honest and trustworthy. • Be respectful. • Be flexible. • Demonstrate sound work ethics. • Confidentiality. • Other. Salary: £27,027 per annum
