Jobs
Sort by: relevance | dateHR Operations and Compliance Manager
We are seeking an HR Operations and Compliance Manager to join our global HR function and support the delivery of scalable, efficient people operations across the Europe region. In this role, you will help maintain high-quality HR processes, ensure compliance with regional and global standards, and contribute to the consistency and reliability of our HR operations. This position is well-suited for someone who is detail-oriented, process-focused, and eager to drive operational excellence while supporting broader HR initiatives. Key Responsibilities
Uber Eats Coordinator
About the Role We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our Merchant Expert team.This is not a typical reactive support role, you’ll take ownership of merchant relationships, anticipate issues before they arise, and go the extra mile to ensure exceptional outcomes. You’ll handle high-impact situations, including escalations from account managers and complex restaurant ownership changes, with confidence and care. Success in this role means picking up the phone before problems escalate, driving retention with strategic outreach, and finding win-win solutions that strengthen partnerships. We want someone who thrives on solving challenges, communicates with clarity, negotiates effectively, and takes pride in exceeding merchant expectations. What You'll Do Escalation Management: . Act as the POC for merchant escalations from account managers. Take full ownership, investigate, find root causes, and resolve complex issues effectively. This includes both outbound and in some cases possible inbound calls to resolve issues. Collaborate: cross-functionally with Central and Ops teams and AM’s to resolve merchant/process issues and drive satisfaction Change of Ownership Process & Proactive Account Management: Own the end-to-end process for restaurant change of ownerships. This includes: Initiating contact with the new and previous owners . (call to explain COO process and set correct expectation regarding timeline & comm) Collecting, verifying, and processing all necessary legal and financial documentation in a timely manner. Coordinating with internal teams (e.g., Legal, Finance, Onboarding) to ensure a smooth transition. Proactively managing communication with all parties to prevent delays and provide status updates. Handle all interactions with merchants in an account management style, focusing on building long-term relationships and ensuring their continued success on our platform. Utilise outbound calls as a primary tool to ensure high-touch service, confirm satisfaction, and expedite the return of documents and completion of tasks. Anticipate merchant needs and proactively offer solutions before issues are reported. Basic Sales & Churn Management: Apply basic sales training to identify opportunities to upsell or cross-sell additional products and services to merchants during interactions. Utilise basic churn management training to identify at-risk merchants and implement strategies to retain them, particularly during periods of transition or high-stress escalations. Address and resolve concerns that could lead to merchant churn, turning negative experiences into positive outcomes. Documentation & Reporting: Maintain meticulous records of all merchant interactions, ownership changes, and escalation resolutions in Bliss/Salesforce Provide clear, regular updates to account managers and leadership on active cases. Surface patterns and recurring issues to improve processes and enhance our product offering. Basic Qualifications Minimum of 6 months experience in a customer service, account management, or merchant support role. Minimum 6 months experience in Delivery LoB Exceptional verbal and written communication skills with a professional and empathetic tone. Outstanding work ethic, attention to detail and curiosity Ability to adapt to a constantly evolving fast-paced environment Speed, resourcefulness, and go-getter attitude. Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners Preferred Qualifications Proven experience handling complex, escalated customer issues with successful outcomes. Demonstrated ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Strong problem-solving and analytical skills, with the ability to troubleshoot issues independently and take initiative to find effective solutions. Comfortable using outbound calls to build relationships and meet goals. Work well with others, sharing knowledge and ideas to improve processes, enhance user experiences, and create a better work environment. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Logistics Construction Coordinator
Position Summary: As the Logistics Construction Coordinator (CC) you will supervise and coordinate the activities for Logistics under their ownership on a large Irish semiconductor factory build project in Ireland. .You will be focal point for contractors for all site mobility and transportation issues: vehicles & licenses, security checks, material and workers movement through external and internal gates and into cleanrooms. You will be also working with enabling infrastructure to help support other large capital projects. Key Responsibilities: Responsibilities shall include but not limited to: Other: Working hours: Site Based 45 hours/week.
Dispatch Administrator
An opportunity has arisen for a Dispatch Administrator (L4 ) - Support Inventory / PDSL to join our team in Burnfoot. This role provides key administrative and analytical support across dispatch, planning, production, and logistics functions, with a strong focus on service level performance, reporting, and schedule adherence. The role is ideally suited to a detail-driven individual with strong coordination and reporting skills who is looking to progress within a supply chain / logistics environment. Key Responsibilities Apply now and take the next step in your career. Vertiv is an equal opportunity employer
Executive Administrator (Customer Service)
JOB SYNOPSIS The person appointed to this role will lead our customer services team, ensuring an effective and efficient service for our customers (including applicants and families, schools and guidance counsellors, students, graduates and former students, and UL staff) The person will be responsible for service delivery, quality assurance and reporting functions and will supervise the frontline services team. The successful candidate will liaise with colleagues across the wider division and University, ensuring effective support for our customers. The successful candidate will support all Academic Registry Customers including staff, students, applicants and alumni and linked providers through a range of existing and emerging Service channels. Office of the Provost & Deputy President Academic Registry Contract Type: Permanent Salary Scale: €46,210 - €66,354 p.a. University of Limerick is a research-led, energetic and enterprising institution with a proud record of innovation and excellence in education and scholarships. We value creativity, curiosity and excellence in our inclusive community which is committed to social good. Our motto Eagna chun Gnímh translates as Wisdom for Action reflecting our mission to contribute to the discovery of new knowledge for a better world.
Mortgage Specialist
What is the opportunity? Join our innovative team to grow mortgage knowledge. Handle inbound/outbound calls, support customers, and identify business opportunities. We are currently looking for hard-working, self-motivated, customer centric people with a passion and energy to drive business performance who want a career in Direct Mortgages and all the benefits that go with it to grow & develop! In this role, you will:
Water / Wastewater Treatment Operations Team Lead
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised. Reporting to the Water/ Wastewater Treatment Operations Manager, the Water/ Wastewater Treatment Operations Team Lead will be responsible for leading and managing the performance of a team of operators and to provide them with the necessary direction and skills to ensure that treatment assets and networks are compliant with relevant legislation, whilst operating within budgetary constraints. Out of hours working will be required and appropriate standby rates will apply Main Duties and Responsibilities: • Responsible for leading and managing the performance of a team of Water/ Wastewater treatment operators and provide them with the necessary direction and skills to ensure the operation of treatment assets and ensure compliance within environmental consents and safety legislation. • Ensure responses to SCADA / telemetry alarms are effective and in accordance with standards and procedures to deliver a consistent customer service. Responsible for requesting critical alarm level changes to the Telemetry Services team. • Responsible for interacting with Treatment Operators and Senior Operators to understand the needs of the asset and identify any potential water treatment operations intervention requests. Responsible for submitting these requests to Treatment Planning, providing supplementary information as required. • Ensure data capture on issues that are relevant to contribute to the development of operational, maintenance and repair plans, liaising with the Operations Planning Specialist as required to undertake periodical performance reviews, appraisals and make resulting recommendations. • Manage and organise the maintenance and repair of newly commissioned / upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing. • Develop the skills of team members through provision of coaching and training in all aspects of the operation of relevant works. • Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency and support the adoption of processes. • Responsible for the implementation of process optimisation recommendations to improve water/wastewater treatment performance or to deliver efficiencies within the area. • Participate in out of hours and standby working as required. Budget Management: • Responsible for the management of costs associated with the water/wastewater team. • Co-ordinate the effective and efficient use of budgetary resources, through team meetings, productivity management, utilisation of vehicles, implementation of work tasks and monitoring of water treatment operations. Customer and Incident Management: • Manage proactive and reactive activities to deliver consistent customer service. • Responsible for the investigation of complaints regarding water services including various internal and external stakeholder engagement. • Responsible for inputting updates into the Uisce Éireann outage management system. • Support in the coordination of incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent, in conjunction with the Pollution Control Coordinator. Health and Safety: • Ensure all health and safety inductions are completed and that all equipment is provided, appropriate to the job and necessary calibrations periodically. • Responsible for the implementation of the Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policies, safety statements and plans. Oversee policy implementation and best practice standards including safe working practices. • Ensure all health and safety and procedures are adhered to including risk assessments (Safe System of Work Plan), use of PPE etc. • Responsible for ensuring personnel have relevant safety skills, training, and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards • Identify hazards and assess risks for Operational areas of responsibility. General Duties and Responsibilities: • Collaboration with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Other duties as required. Knowledge, Skills and Experience: • Secondary education or equivalent work experience. • Experience in a process / chemical driven industry • Minimum of 3 years direct relevant experience of working in a similar role within water/wastewater treatment and/or network distribution services • FETAC level 5 / QQI Level 6 Advanced Certificate or equivalent • We work better together - Team Leader skills including capability of building a high performing team and of developing people to realise their full potential and achieve results through effective coaching, delegation and support. • Be confident in driving performance of team and strive for continuous improvement of assets and resources • Possess digital literacy, use information technology devices and software effectively and influence a smart technology culture • Deep understanding of water quality assessment methodologies, environmental impacts, and relevant scientific principles. • Ability to analyse and interpret complex data, including using statistical analysis and modelling techniques. • We do the right thing - strong knowledge of relevant environmental legislation, rules, and standards to ensure compliance • We aim high- excellent verbal and written communication skills to convey complex information to diverse stakeholders, including the public, regulatory agencies, and internal teams. • Ability to analyse situations, identify problems, and develop effective solutions to manage water quality challenges. • Skills in planning, implementing, and managing projects, meeting deadlines, and allocating resources effectively. • Ability to coordinate teams, motivate others, and work effectively with internal and external stakeholders. • Meticulous attention to detail is vital for accurate testing, monitoring, and reporting to prevent health risks and ensure quality. Please note that there will be a requirement to be located within a reasonable distance from the assigned work area/base location in order to be able to respond to out of hours requirements in a timely manner. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Asset Strategy Policy Manager
Grade and Salary C (83,891-125,837)* We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Management and Sustainability area is responsible for the development of asset policies, strategies and plans to determine the significant investment required into Ireland’s infrastructure. The area drives investment and the Sustainability and Innovation agenda for the organisation and leads on Environmental Regulation and Compliance activities, ensuring the quality of water and wastewater is continuously monitored. The Asset Management function is responsible for strategic planning, prioritisation, and development of Uisce Éireann’s Capital Works pipeline. The function plays a key role in promoting collaboration and co-ordination of activities across the three asset functions as well as providing environmental assessment and management expertise across Uisce Éireann. The Asset Strategy Team responsibility is to develop strategic plans for all water, wastewater, and natural assets and to ensure the authorisation of the asset base. The scope of the team's responsibility covers 5 main areas: environmental strategy, water asset strategy, wastewater asset strategy, forward planning, and planning strategy. Reporting to the Asset Strategy Senior Manager, the Water Asset Strategy Policy Manager is responsible for the development and management of water supply strategies that enable a safe and sustainable supply of water to meet planned needs and serviceability standards. The role holder also supports the investment planning process to ensure a balanced approach between source capacity, leakage management and a secure delivery from “source to tap”. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Water Treatment Operator
Grade and Salary G, €30,917 - €46,375 Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised. Reporting to the Water Treatment Team Operations Team Lead, the Water Treatment Operator will have a remit over a geographical area and is responsible for the operation of treatment processes on the assigned treatment plants and carrying out routine maintenance activities on assets for an area, across a variety of sites as and when requested, in accordance with the task schedule. The Ballyboden Plant operates on a 24/7/365 basis therefore working hours for this role will be on a shift rotation pattern. Following a period of training shifts will be assigned on a 24/7 basis year-round. Shifts will be 8 hours in duration and you will be required to cover day and night shifts. A shift premium will be provided in addition to base salary. Out of hours working will be required and appropriate rates will apply. Main Duties and Responsibilities: • Support the operation of the water treatment processes, and carry out routine maintenance activities across a varied plant asset base • Operate and maintain assigned assets as required including controlling and adjusting assets, inspecting and monitoring assets, testing and calibrating equipment, maintaining assets, replenishing consumables etc. • Operate the water network including operating secondary treatment points on the network to deliver a consistent customer service and carrying out routine maintenance activities • Conduct asset checks and inspections to ensure early identification and resolution of asset problems, raising work orders on Maximo where required. Use electronic equipment as assigned, such as handheld units, PCs, Lone Working App as required • Check, record and monitor all necessary quality parameters • Conduct daily indicative operational checks and analysis as required and reporting results through appropriate systems. • Respond to SCADA/telemetry alerts in accordance with standards and procedures. • Support the implementation of process optimisation recommendations to improve treatment performance or to deliver efficiencies. • Promptly record and accurately report relevant information in relation to water treatment using the technology systems provided. • Meter reading as required • Maintain stocks of materials and chemicals ensuring reorder when necessary. • Support Customer Contact Centre with any customer issues/queries • Maintain onsite critical spare stocks, tools and equipment. • Ensure that all Mechanical, Electrical and Control Plant and Equipment is in good condition at all times and shall be responsible for its effective and efficient operation in accordance with all and any Technical Instruction and/ or Operating and Maintenance Manuals provided, and such further instructions as may be given by the Line Manager. • Take samples of the water/ wastewater, both before and after treatment, carry out all necessary laboratory analyses as set out in the relevant Technical Manuals and shall record all results obtained. • Supervise all maintenance and repair work carried and shall ensure that it is executed properly, efficiently and left in a completed and satisfactory condition. • General maintenance of all sewers, including rising mains, storm overflows, pump chambers, treatment plants and sites including all fencing, gates and buildings and ancillary facilities. • Be in attendance when new connections are being made if required. • Maintain interiors and exteriors of all treatment works, pumping stations, and other building in good repair and in a clean and tidy condition. In particular, all buildings shall be kept in a spotlessly clean condition on account of the nature and purpose of the Works. • Support in the operation of newly commissioned/upgraded assets as required including undertaking of relevant training. • Participate in out of hours and standby working as required. • Ensure compliance with work safety procedures and fully participate in any safety programme that may be implemented. Undertake duties in a safe manner and use such personal protective safety equipment or clothing on a daily basis as is suitable for the tasks • Perform duties under the Safety, Health and Welfare at Work Act, including; o Adhere to Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policy o Identify hazards and conduct site risk assessments in advance of work activities o Apply safe work procedures and standard operating procedures o Undertake all assigned health and safety training, including Safe Pass and, where relevant, Certified Construction Skills o Use appropriate safety equipment and tools, including Personal Protective Equipment o Where necessary, seek guidance from Team Lead on the carrying out of site risk assessments o Maintain site welfare facilities o Control and record access to sites by other Uisce Éireann personnel and by external visitors and service providers o Co-operate at site level with other Uisce Éireann personnel and with other service providers o Record all site matters, including accidents, incidents and near misses o Complete any corrective actions for Operational area of responsibility o Provide support in updating the Construction Stage Safety & Health Plan o Provide relevant information for the Safety File o Update and Maintain the Safety File locally and send updates to Uisce Éireann’s ECM system. General Duties and Responsibilities: • Collaboration with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Other duties as required. Knowledge, Skills and Experience: • Secondary level education or equivalent work experience • Experience of working independently and as part of a team • Experience of using IT systems and a strong working knowledge of Microsoft Office e.g. Word & Excel • We keep each other safe - experience and understanding of working within a strong health & safety culture • Good basic knowledge of water and wastewater systems and practices is desirable • Strong problem-solving skills and drive to resolve issues promptly using initiative • Strong literacy skills • Full, clean and valid Irish category B driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points). • Certification in Water/Wastewater Treatment Plant Operations preferred • Water Services Training Group qualification preferred • Plumbing or Electrical skills or training desirable • Experience working within Water Industry and /or other Utilities preferred • Experience of working with automated control systems such as SCADA is desirable • Experience of working with control systems and the servicing and maintenance of instrumentation installed on plants to automatically monitor and control processes is desirable • With full training and risk assessment, the role holder must have the ability to work in environments that may attract vermin, be noisy and require use of ear defence, require you to manage and handle hazardous chemicals with all of the necessary protective equipment, enter confined spaces where trained to do so. • A minimum of 1 years' experience in a similar role in the water, utilities or similar industries would be an advantage but not essential • Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team • Proven effective time management skills with the ability to prioritise and remain focused • We work better together - proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others • Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner • Ability to set up ongoing processes and procedures to collect and review information • We aim high-flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary • Proactively identifying new areas of learning and using newly gained knowledge and skills on the job • Striving for quality and ensuring consistent high standards of work • Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Developer Liaison Advisor
Grade and Salary E (€49,252 -€73,877)* We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: Customer Operations develop, deliver and support excellence customer experience and service to both domestic and nondomestic customers within a regulated industry. Customer Operations are responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer. Reporting to the Developer Liaison Technical Lead, the Developer Liaison Advisor will be responsible for Client Relationship Management. This will be achieved through actively supporting the Developer Services Team to develop, maintain and enhance relationships with Customers, Large Developers, Local Authority Housing Depts, AHBs and State Agencies. Main Duties and Responsibilities: • Support and facilitate the Developer Services Team in their various activities providing an excellent customer experience with Large Developers Local Authority Housing Depts, AHBs and State Agencies and other key stakeholders. • Support timely and clear communication between the large Developers, CDS and internal and external stakeholders, through the various stages of the connection processes • Assist with interaction and problem resolution between the Developer, CDS and the various internal Uisce Éireann stakeholders. • Collaboration with key internal stakeholders across the UÉ business including but not limited to; • Asset Management & Sustainability / Asset Planning • Infrastructure Delivery / Regional Contractor • UE Legal • Customer Operations / Asset Operations Communications & Corporate Affairs • Others as required • Support Large Developers to navigate the various Uisce Éireann processes, for residential, commercial, industrial, and mixed-se development, more effectively and efficiently • Act as the bridge between Connections and Developer services and the various internal Uisce Éireann stakeholders; always being an advocate for the customer within Uisce Éireann • Facilitate Client relationship management by supporting the development, maintenance, and enhancement of the relationship between CDS and Large Developers • Assist with the management of customer queries, escaltions and complaints within the CDS team and ensure that these are handled in line with broader Customer Operations processes • Coordinate with the wider Customer Operations team to ensure that all customer service escalations and complaints are satisfactory resolved • Prepare regular reporting for the Customer Operations team to ensure that all customer service-related escalations and complaints are satisfactorily resolved • Prepare responses and support the LRSD/ERSD team with local rep queries and escalation resolutions • Prepare regular reporting for the Developer Services Team to submit to CDS senior management and external stakeholders as appropriate • Develop and implement complaint process improvement to include correct categorisation of customer escalations & complaints etc. • Co-ordination of monthly reporting, updates, and summaries of engagement to senior management team • Provide an excellent customer experience throughout the customer journey • Provide regular monthly reports, updates, and summaries of engagement to the Developer Liaison Technical Lead • Raise risks and issues as appropriate to the Developer Liaison Technical Lead • Attend Conference and Events as required, advocating for UE and supporting the business key messaging. General Duties and Responsibilities • Collaborate with key internal stakeholders across the UÉ business. • Responsible for promoting and delivering process improvement initiatives within the area enabling a more efficient delivery of service for our customers. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Other duties as required. Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable • A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience • Ability to develop and maintain effective partnerships with key stakeholders internally and externally • Experience in independently resolving customer challenges while maintaining high service standards. • Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others • Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team whilst upholding organisational values through decision making. • Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose & implement solutions • Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements • Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job • Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. The closing date for receipt of applications for this vacancy is 03/02/2026. Please note that applications submitted after this closing date will not be accepted. *Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
