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Who we are At Mergon, we mould ideas for a sustainable future. We work with leading brands like Tesla, BMW, Xerox and Abbott to design, manufacture and deliver sustainable products for the vehicles and equipment of the future. We care deeply about our colleagues, customers and our community and we have a curiosity that constantly pushes us to innovate and improve. We are competent, capable and we invest in our people and in our processes to ensure we continue to grow and do our best work every day. Role Overview We are seeking a proactive and experienced Facilities Manager to oversee the maintenance and efficiency of our manufacturing plant and associated infrastructure. The ideal candidate will have a strong background in facilities management within an industrial or manufacturing environment, with a focus on compliance, preventative maintenance, and continuous improvement. Key Responsibilities:
Health and Safety Officer
Remuneration The salary scale for the post as of 01/08/2025: €60,013 €61,479 €63,192 €64,911 €66,636 €68,176 €69,745 €71,272 €72,788 €75,397 €78,015 LSIs New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Campaign Reference CHW142HS25 Closing Date Tuesday 16th December 2025 at 12 noon Proposed Interview Date (s) Proposed interview dates will be indicated at a later stage. Please note you may be called forward for interview at short notice. Taking up Appointment A start date will be indicated at job offer stage. Location of Post There is currently one permanent whole time post available in Quality, Safety and Service Improvement, Community Healthcare Galway, Mayo and Roscommon. The post holder will be located in the Quality & Patient Safety Department, Toghermore House, Tuam, Co Galway, H54 T688. A panel may be formed as a result of this campaign for Health & Safety Officer, Grade VII, Quality and Patient Safety, Community Healthcare, Galway Mayo & Roscommon, HSE West North West, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries Shannon Glynn, Head of Service QSSI Shannon.glynn@hse.ie 087 2847528 Details of Service HSE West and North West delivers a broad range of community services that include primary care, mental health, older persons, disability and health and wellbeing services across Galway, Mayo and Roscommon. These services are delivered through the HSE Integrated Healthcare Areas and its funded agencies to people in local communities, as close as possible to people’s homes. Reporting Relationship The post holder will report directly to the Head of Service QSSI or other nominated manager. Key Working Relationships As part of the Quality and Patient Safety Team, the Health and Safety Officer will maintain key working relationships with the following: IHA Management Team, Heads of Service, frontline managers, staff, National Health and Safety Function and the Workplace Health & Wellbeing Unit. Purpose of the Post · The purpose of the role is to facilitate compliance with the corporate Health & Safety Statement and associated processes, policies and legislation within the IHA. · To provide specialist advice, guidance and instruction regarding health and safety matters to the IHA Management Team, Heads of Service, frontline managers and staff, to assist IHA management and duty holders in ensuring that the high standards of health and safety as dictated by HSE Corporate and legislation are met and promote continuous improvement based on systematic organisational learning. · To advise and support management and duty holders in setting up, maintaining and improving systems that underpin an effective integrated health and safety governance system within the IHA. · To liaise with internal stakeholders such as the National Health and Safety Function (NHSF) and Corporate Committees such as the Health & Safety Management Advisory Committee (HSMAC) and the Risk Committee and external stakeholders such as the State Claims Agency and the Health and Safety Authority. · The post holder will be responsible for ensuring that national policy issued by the Workplace Health and Wellbeing Unit is implemented locally. This will include statutory and regulatory requirements of the Workplace Health and Wellbeing Unit for the Health and Safety of healthcare workers. · The post holder will support the relevant manager in all communication processes and the collation, analysis and distribution (as applicable) of all IHA policies. Based on this information the post holder will produce regular reports to the following identifying areas for improvement: Locally · The Quality & Risk Manager · The Senior Management Team · Health and Safety Committees Nationally · National Health & Safety Function · Workplace Health and Wellbeing Unit Principal Duties and Responsibilities Operational Management Promote a positive safety and health culture in the IHA and assist management and duty holders in securing the effective implementation of the safety and health policy. · Coordinate the development of plans for areas of responsibility that contribute to achieving objectives set out in the Service Plan. · Support management and duty holders in ensuring a proactive and systematic approach to managing health and safety. · Issue recommendations on control measures to reduce adverse effects on the health, safety and wellbeing of staff, service users and members of the public. · Support management and duty holders in ensuring the management of health & safety in the IHA meets with the overall objectives of HSE Corporate and legislation. · Provide cross cover within the health and safety function as required. · Manage National Key Performance Indicators for example: Training · Promote local awareness regarding the need for training and supports available both locally and nationally. · Support services with maintaining training records within each local area. · Deliver training programmes as required. · Lead on local audit data from responsible persons and report on performance to the IHA Management Team, National Health and Safety Division as required. · In relation to standards, policies, procedures and legislation: o Maintain and develop competency in national standards from regulatory and legal bodies e.g. HIQA, the Mental Health Commission and the Health & Safety Authority. o Provide support to the IHA Management Team in the development of operational health and safety protocols. Corporate Governance · Establish and maintain Corporate Governance procedures, to ensure that the IHA Management Team are accurately appraised on the management of health and safety in the IHA. · Provide guidance to all IHA managers and staff and contribute to the development of corporate policy and decision-making activity. · Respond to changes in legislation and national policy in relation to health and safety and develop IHA policies, procedures and guidelines (PPPG) as appropriate to ensure compliance and implementation. · Establish systems to allow for appropriate organisational responses to national recommendations from relevant regulatory bodies. · Act as a liaison for the IHA on HSE Health & Safety matters. · Work with Estates to ensure an effective and co-ordinated approach to health and safety at IHA level. · Take strategic direction from the National Health & Safety Function (NHSF). · Act as lead liaison with the Health and Safety Authority (HSA) on health and safety management matters relating to the IHA. · Act as liaison with the State Claims Agency on health and safety management strategies aimed at reducing the incidence of harm and providing support to claims management structures to reduce cost to the HSE. · Act as liaison with insurers in relation to health and safety issues Service Development · Support IHA Managers in the development, implementation and monitoring of a comprehensive and effective safety management system. · Develop fit for purpose IHA safety and health policies, procedures and guidelines as appropriate for existing IHA activities and also with respect to new activities or processes where identified or requested by service areas. · In developing such PPPGs ensure that these align with HSE Corporate Health and Safety Policies and the Corporate Safety Statement. · Advise IHA leadership team on planning for safety and health, including the setting of realistic short and long term objectives, priorities and establishing adequate systems and performance standards. · Ensure that systems are in place to evaluate and review performance against agreed targets and performance indicators. Provide such information to requisite bodies where required. · Develop and maintain effective systems for learning and improvement with regard to health and safety within IHA. · Ensure effective processes for document management. · Liaise with key internal stakeholders to identify strategies and prioritise actions for managing risk. · Support and assist direct line managers within IHA responsible for motivation and management of teams in health and safety matters. · Support and assist individuals with key responsibility for health and safety within IHA. · Contribute to service planning and the estimates process and support the implementation of service plan objectives. This will include liaising with the National Health and Safety Division on current and future Health and Safety priorities/requirements. Communication · Ensure that senior managers are informed of changes to legislation and actions required to ensure compliance. · Promote IHA and HSE health and safety education programmes and work with key stakeholders to develop safe working conditions within the IHAs. · Foster a positive and supportive environment where staff learn from incidents and are willing to report adverse events. · Work in partnership with other internal work groups/ colleagues, leading and directing areas of work as appropriate. · Promote the National Health and Safety webpages and promotional campaigns to all staff and key stakeholders (e.g. European Week for Safety and Health). Other · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and the Mental Health Commission standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etcand comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Eligible applicants will be those who on the closing date for the competition: · Hold a Quality and Qualifications Ireland (QQI) Level 8 (or higher) major academic award (e.g. Honours Degree or Higher Diploma) in Health and Safety, or other relevant area (that is, a qualification or cognate degree accredited by Institute of Occupational Safety and Health (IOSH) for membership at Graduate or higher level). http://www.iosh.co.uk/Membership/About-membership/Qualifications.aspx AND · Have: o A minimum of 3 years’ experience in an Occupational Health and Safety Officer / Advisor role, or o A minimum of 1.5 no. years’ experience in an Occupational Health and Safety Advisor/Officer (or equivalent) or Assistant role, and o Minimum of 1.5 no. years’ experience in healthcare in a clinical or support services role (i.e. a combined total of 3 no. years’ experience) AND · Candidates must possess the requisite knowledge and ability, including a high standard of suitability and management ability, for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role and the post will require travel across Integrated Healthcare Area. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrate: · Expert knowledge of health and safety management systems, legislation and processes. · Knowledge and understanding of safety statements, risk assessment/risk registers/reporting, monitoring and auditing. · Expertise in preparing for internal and external standards assessments. · Understanding of the statutory requirements relating to health and safety, and demonstrate the ability to interpret the law in the context of the organisation. · Demonstrate theoretical and specialist practical knowledge of relevant national policies and strategy in relation to health and safety. · Ability to translate strategic goals into operational plans · An understanding of healthcare standards and their application to the healthcare setting. · Excellent MS Office skills to include, Word, Excel and PowerPoint · Knowledge and experience of using an email system effectively e.g. Outlook, Lotus Notes · Knowledge of the health service including a good knowledge of HSE reform Planning & Organising and Delivery of Results Demonstrate: · The ability to successfully manage a range of different projects and work activities concurrently, utilising computer technology effectively and assigning work to others as appropriate to meet strict deadlines · The ability to proactively identify areas for improvement and to develop practical solutions for their implementation · The ability to embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring the team knows how to action changes · The ability to use resources effectively, challenging processes to improve efficiencies where appropriate Evaluating Information, Problem Solving & Decision Making Demonstrate: · Excellent analytical, problem solving and decision-making skills · The ability to quickly grasp and understand complex issues and the impact on service delivery · The ability to confidently explain the rationale behind decision when faced with opposition · Ability to make sound decisions with a well-reasoned rationale and to stand by these · Initiative in the resolution of complex issues Building and Maintaining Relationships including Teamwork & Leadership Skills Demonstrate: · The ability to build and maintain relationships with colleagues and other stakeholders and to achieve results through collaborative working. · The ability to build influential relationships in order to establish credibility with internal and external stakeholders, regulatory and investigatory/auditing organisations. · The ability to work both independently and collaboratively within a dynamic team and multi stakeholder environment · The ability to lead the team by example, coaching and supporting individuals as required. · The ability to manage and motivate staff to achieve optimum performance, and address performance issues as they arise. · The ability to present advice independently and effectively. · Flexibility, adaptability and openness to working effectively in a changing environment Commitment to a Quality Service Demonstrate: · Evidence of incorporating the needs of the service user into service delivery · Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers · Demonstrate on-going Health and Safety CPD activity · Evidence of setting high standards of performance for self and others, ensuring accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility Communications & Interpersonal Skills Demonstrate: · Effective verbal communication skills, delivering complex information clearly, concisely and confidently to a variety of audiences · Excellent written communication skills including strong report writing and presentation skills · Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders.
Health and Safety Officer
Remuneration The salary scale for the post as of 01/08/2025: €60,013 €61,479 €63,192 €64,911 €66,636 €68,176 €69,745 €71,272 €72,788 €75,397 €78,015 LSIs New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Campaign Reference CHW142HS25 Closing Date Tuesday 16th December 2025 at 12 noon Proposed Interview Date (s) Proposed interview dates will be indicated at a later stage. Please note you may be called forward for interview at short notice. Taking up Appointment A start date will be indicated at job offer stage. Location of Post There is currently one permanent whole time post available in Quality, Safety and Service Improvement, Community Healthcare Galway, Mayo and Roscommon. The post holder will be located in the Quality & Patient Safety Department, Toghermore House, Tuam, Co Galway, H54 T688. A panel may be formed as a result of this campaign for Health & Safety Officer, Grade VII, Quality and Patient Safety, Community Healthcare, Galway Mayo & Roscommon, HSE West North West, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries Shannon Glynn, Head of Service QSSI Shannon.glynn@hse.ie 087 2847528 Details of Service HSE West and North West delivers a broad range of community services that include primary care, mental health, older persons, disability and health and wellbeing services across Galway, Mayo and Roscommon. These services are delivered through the HSE Integrated Healthcare Areas and its funded agencies to people in local communities, as close as possible to people’s homes. Reporting Relationship The post holder will report directly to the Head of Service QSSI or other nominated manager. Key Working Relationships As part of the Quality and Patient Safety Team, the Health and Safety Officer will maintain key working relationships with the following: IHA Management Team, Heads of Service, frontline managers, staff, National Health and Safety Function and the Workplace Health & Wellbeing Unit. Purpose of the Post · The purpose of the role is to facilitate compliance with the corporate Health & Safety Statement and associated processes, policies and legislation within the IHA. · To provide specialist advice, guidance and instruction regarding health and safety matters to the IHA Management Team, Heads of Service, frontline managers and staff, to assist IHA management and duty holders in ensuring that the high standards of health and safety as dictated by HSE Corporate and legislation are met and promote continuous improvement based on systematic organisational learning. · To advise and support management and duty holders in setting up, maintaining and improving systems that underpin an effective integrated health and safety governance system within the IHA. · To liaise with internal stakeholders such as the National Health and Safety Function (NHSF) and Corporate Committees such as the Health & Safety Management Advisory Committee (HSMAC) and the Risk Committee and external stakeholders such as the State Claims Agency and the Health and Safety Authority. · The post holder will be responsible for ensuring that national policy issued by the Workplace Health and Wellbeing Unit is implemented locally. This will include statutory and regulatory requirements of the Workplace Health and Wellbeing Unit for the Health and Safety of healthcare workers. · The post holder will support the relevant manager in all communication processes and the collation, analysis and distribution (as applicable) of all IHA policies. Based on this information the post holder will produce regular reports to the following identifying areas for improvement: Locally · The Quality & Risk Manager · The Senior Management Team · Health and Safety Committees Nationally · National Health & Safety Function · Workplace Health and Wellbeing Unit Principal Duties and Responsibilities Operational Management Promote a positive safety and health culture in the IHA and assist management and duty holders in securing the effective implementation of the safety and health policy. · Coordinate the development of plans for areas of responsibility that contribute to achieving objectives set out in the Service Plan. · Support management and duty holders in ensuring a proactive and systematic approach to managing health and safety. · Issue recommendations on control measures to reduce adverse effects on the health, safety and wellbeing of staff, service users and members of the public. · Support management and duty holders in ensuring the management of health & safety in the IHA meets with the overall objectives of HSE Corporate and legislation. · Provide cross cover within the health and safety function as required. · Manage National Key Performance Indicators for example: Training · Promote local awareness regarding the need for training and supports available both locally and nationally. · Support services with maintaining training records within each local area. · Deliver training programmes as required. · Lead on local audit data from responsible persons and report on performance to the IHA Management Team, National Health and Safety Division as required. · In relation to standards, policies, procedures and legislation: o Maintain and develop competency in national standards from regulatory and legal bodies e.g. HIQA, the Mental Health Commission and the Health & Safety Authority. o Provide support to the IHA Management Team in the development of operational health and safety protocols. Corporate Governance · Establish and maintain Corporate Governance procedures, to ensure that the IHA Management Team are accurately appraised on the management of health and safety in the IHA. · Provide guidance to all IHA managers and staff and contribute to the development of corporate policy and decision-making activity. · Respond to changes in legislation and national policy in relation to health and safety and develop IHA policies, procedures and guidelines (PPPG) as appropriate to ensure compliance and implementation. · Establish systems to allow for appropriate organisational responses to national recommendations from relevant regulatory bodies. · Act as a liaison for the IHA on HSE Health & Safety matters. · Work with Estates to ensure an effective and co-ordinated approach to health and safety at IHA level. · Take strategic direction from the National Health & Safety Function (NHSF). · Act as lead liaison with the Health and Safety Authority (HSA) on health and safety management matters relating to the IHA. · Act as liaison with the State Claims Agency on health and safety management strategies aimed at reducing the incidence of harm and providing support to claims management structures to reduce cost to the HSE. · Act as liaison with insurers in relation to health and safety issues Service Development · Support IHA Managers in the development, implementation and monitoring of a comprehensive and effective safety management system. · Develop fit for purpose IHA safety and health policies, procedures and guidelines as appropriate for existing IHA activities and also with respect to new activities or processes where identified or requested by service areas. · In developing such PPPGs ensure that these align with HSE Corporate Health and Safety Policies and the Corporate Safety Statement. · Advise IHA leadership team on planning for safety and health, including the setting of realistic short and long term objectives, priorities and establishing adequate systems and performance standards. · Ensure that systems are in place to evaluate and review performance against agreed targets and performance indicators. Provide such information to requisite bodies where required. · Develop and maintain effective systems for learning and improvement with regard to health and safety within IHA. · Ensure effective processes for document management. · Liaise with key internal stakeholders to identify strategies and prioritise actions for managing risk. · Support and assist direct line managers within IHA responsible for motivation and management of teams in health and safety matters. · Support and assist individuals with key responsibility for health and safety within IHA. · Contribute to service planning and the estimates process and support the implementation of service plan objectives. This will include liaising with the National Health and Safety Division on current and future Health and Safety priorities/requirements. Communication · Ensure that senior managers are informed of changes to legislation and actions required to ensure compliance. · Promote IHA and HSE health and safety education programmes and work with key stakeholders to develop safe working conditions within the IHAs. · Foster a positive and supportive environment where staff learn from incidents and are willing to report adverse events. · Work in partnership with other internal work groups/ colleagues, leading and directing areas of work as appropriate. · Promote the National Health and Safety webpages and promotional campaigns to all staff and key stakeholders (e.g. European Week for Safety and Health). Other · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and the Mental Health Commission standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etcand comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Eligible applicants will be those who on the closing date for the competition: · Hold a Quality and Qualifications Ireland (QQI) Level 8 (or higher) major academic award (e.g. Honours Degree or Higher Diploma) in Health and Safety, or other relevant area (that is, a qualification or cognate degree accredited by Institute of Occupational Safety and Health (IOSH) for membership at Graduate or higher level). http://www.iosh.co.uk/Membership/About-membership/Qualifications.aspx AND · Have: o A minimum of 3 years’ experience in an Occupational Health and Safety Officer / Advisor role, or o A minimum of 1.5 no. years’ experience in an Occupational Health and Safety Advisor/Officer (or equivalent) or Assistant role, and o Minimum of 1.5 no. years’ experience in healthcare in a clinical or support services role (i.e. a combined total of 3 no. years’ experience) AND · Candidates must possess the requisite knowledge and ability, including a high standard of suitability and management ability, for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role and the post will require travel across Integrated Healthcare Area. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrate: · Expert knowledge of health and safety management systems, legislation and processes. · Knowledge and understanding of safety statements, risk assessment/risk registers/reporting, monitoring and auditing. · Expertise in preparing for internal and external standards assessments. · Understanding of the statutory requirements relating to health and safety, and demonstrate the ability to interpret the law in the context of the organisation. · Demonstrate theoretical and specialist practical knowledge of relevant national policies and strategy in relation to health and safety. · Ability to translate strategic goals into operational plans · An understanding of healthcare standards and their application to the healthcare setting. · Excellent MS Office skills to include, Word, Excel and PowerPoint · Knowledge and experience of using an email system effectively e.g. Outlook, Lotus Notes · Knowledge of the health service including a good knowledge of HSE reform Planning & Organising and Delivery of Results Demonstrate: · The ability to successfully manage a range of different projects and work activities concurrently, utilising computer technology effectively and assigning work to others as appropriate to meet strict deadlines · The ability to proactively identify areas for improvement and to develop practical solutions for their implementation · The ability to embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring the team knows how to action changes · The ability to use resources effectively, challenging processes to improve efficiencies where appropriate Evaluating Information, Problem Solving & Decision Making Demonstrate: · Excellent analytical, problem solving and decision-making skills · The ability to quickly grasp and understand complex issues and the impact on service delivery · The ability to confidently explain the rationale behind decision when faced with opposition · Ability to make sound decisions with a well-reasoned rationale and to stand by these · Initiative in the resolution of complex issues Building and Maintaining Relationships including Teamwork & Leadership Skills Demonstrate: · The ability to build and maintain relationships with colleagues and other stakeholders and to achieve results through collaborative working. · The ability to build influential relationships in order to establish credibility with internal and external stakeholders, regulatory and investigatory/auditing organisations. · The ability to work both independently and collaboratively within a dynamic team and multi stakeholder environment · The ability to lead the team by example, coaching and supporting individuals as required. · The ability to manage and motivate staff to achieve optimum performance, and address performance issues as they arise. · The ability to present advice independently and effectively. · Flexibility, adaptability and openness to working effectively in a changing environment Commitment to a Quality Service Demonstrate: · Evidence of incorporating the needs of the service user into service delivery · Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers · Demonstrate on-going Health and Safety CPD activity · Evidence of setting high standards of performance for self and others, ensuring accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility Communications & Interpersonal Skills Demonstrate: · Effective verbal communication skills, delivering complex information clearly, concisely and confidently to a variety of audiences · Excellent written communication skills including strong report writing and presentation skills · Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders.
Health and Safety Officer
Remuneration The salary scale for the post as of 01/08/2025: €60,013 €61,479 €63,192 €64,911 €66,636 €68,176 €69,745 €71,272 €72,788 €75,397 €78,015 LSIs New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Campaign Reference CHW142HS25 Closing Date Tuesday 16th December 2025 at 12 noon Proposed Interview Date (s) Proposed interview dates will be indicated at a later stage. Please note you may be called forward for interview at short notice. Taking up Appointment A start date will be indicated at job offer stage. Location of Post There is currently one permanent whole time post available in Quality, Safety and Service Improvement, Community Healthcare Galway, Mayo and Roscommon. The post holder will be located in the Quality & Patient Safety Department, Toghermore House, Tuam, Co Galway, H54 T688. A panel may be formed as a result of this campaign for Health & Safety Officer, Grade VII, Quality and Patient Safety, Community Healthcare, Galway Mayo & Roscommon, HSE West North West, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries Shannon Glynn, Head of Service QSSI Shannon.glynn@hse.ie 087 2847528 Details of Service HSE West and North West delivers a broad range of community services that include primary care, mental health, older persons, disability and health and wellbeing services across Galway, Mayo and Roscommon. These services are delivered through the HSE Integrated Healthcare Areas and its funded agencies to people in local communities, as close as possible to people’s homes. Reporting Relationship The post holder will report directly to the Head of Service QSSI or other nominated manager. Key Working Relationships As part of the Quality and Patient Safety Team, the Health and Safety Officer will maintain key working relationships with the following: IHA Management Team, Heads of Service, frontline managers, staff, National Health and Safety Function and the Workplace Health & Wellbeing Unit. Purpose of the Post · The purpose of the role is to facilitate compliance with the corporate Health & Safety Statement and associated processes, policies and legislation within the IHA. · To provide specialist advice, guidance and instruction regarding health and safety matters to the IHA Management Team, Heads of Service, frontline managers and staff, to assist IHA management and duty holders in ensuring that the high standards of health and safety as dictated by HSE Corporate and legislation are met and promote continuous improvement based on systematic organisational learning. · To advise and support management and duty holders in setting up, maintaining and improving systems that underpin an effective integrated health and safety governance system within the IHA. · To liaise with internal stakeholders such as the National Health and Safety Function (NHSF) and Corporate Committees such as the Health & Safety Management Advisory Committee (HSMAC) and the Risk Committee and external stakeholders such as the State Claims Agency and the Health and Safety Authority. · The post holder will be responsible for ensuring that national policy issued by the Workplace Health and Wellbeing Unit is implemented locally. This will include statutory and regulatory requirements of the Workplace Health and Wellbeing Unit for the Health and Safety of healthcare workers. · The post holder will support the relevant manager in all communication processes and the collation, analysis and distribution (as applicable) of all IHA policies. Based on this information the post holder will produce regular reports to the following identifying areas for improvement: Locally · The Quality & Risk Manager · The Senior Management Team · Health and Safety Committees Nationally · National Health & Safety Function · Workplace Health and Wellbeing Unit Principal Duties and Responsibilities Operational Management Promote a positive safety and health culture in the IHA and assist management and duty holders in securing the effective implementation of the safety and health policy. · Coordinate the development of plans for areas of responsibility that contribute to achieving objectives set out in the Service Plan. · Support management and duty holders in ensuring a proactive and systematic approach to managing health and safety. · Issue recommendations on control measures to reduce adverse effects on the health, safety and wellbeing of staff, service users and members of the public. · Support management and duty holders in ensuring the management of health & safety in the IHA meets with the overall objectives of HSE Corporate and legislation. · Provide cross cover within the health and safety function as required. · Manage National Key Performance Indicators for example: Training · Promote local awareness regarding the need for training and supports available both locally and nationally. · Support services with maintaining training records within each local area. · Deliver training programmes as required. · Lead on local audit data from responsible persons and report on performance to the IHA Management Team, National Health and Safety Division as required. · In relation to standards, policies, procedures and legislation: o Maintain and develop competency in national standards from regulatory and legal bodies e.g. HIQA, the Mental Health Commission and the Health & Safety Authority. o Provide support to the IHA Management Team in the development of operational health and safety protocols. Corporate Governance · Establish and maintain Corporate Governance procedures, to ensure that the IHA Management Team are accurately appraised on the management of health and safety in the IHA. · Provide guidance to all IHA managers and staff and contribute to the development of corporate policy and decision-making activity. · Respond to changes in legislation and national policy in relation to health and safety and develop IHA policies, procedures and guidelines (PPPG) as appropriate to ensure compliance and implementation. · Establish systems to allow for appropriate organisational responses to national recommendations from relevant regulatory bodies. · Act as a liaison for the IHA on HSE Health & Safety matters. · Work with Estates to ensure an effective and co-ordinated approach to health and safety at IHA level. · Take strategic direction from the National Health & Safety Function (NHSF). · Act as lead liaison with the Health and Safety Authority (HSA) on health and safety management matters relating to the IHA. · Act as liaison with the State Claims Agency on health and safety management strategies aimed at reducing the incidence of harm and providing support to claims management structures to reduce cost to the HSE. · Act as liaison with insurers in relation to health and safety issues Service Development · Support IHA Managers in the development, implementation and monitoring of a comprehensive and effective safety management system. · Develop fit for purpose IHA safety and health policies, procedures and guidelines as appropriate for existing IHA activities and also with respect to new activities or processes where identified or requested by service areas. · In developing such PPPGs ensure that these align with HSE Corporate Health and Safety Policies and the Corporate Safety Statement. · Advise IHA leadership team on planning for safety and health, including the setting of realistic short and long term objectives, priorities and establishing adequate systems and performance standards. · Ensure that systems are in place to evaluate and review performance against agreed targets and performance indicators. Provide such information to requisite bodies where required. · Develop and maintain effective systems for learning and improvement with regard to health and safety within IHA. · Ensure effective processes for document management. · Liaise with key internal stakeholders to identify strategies and prioritise actions for managing risk. · Support and assist direct line managers within IHA responsible for motivation and management of teams in health and safety matters. · Support and assist individuals with key responsibility for health and safety within IHA. · Contribute to service planning and the estimates process and support the implementation of service plan objectives. This will include liaising with the National Health and Safety Division on current and future Health and Safety priorities/requirements. Communication · Ensure that senior managers are informed of changes to legislation and actions required to ensure compliance. · Promote IHA and HSE health and safety education programmes and work with key stakeholders to develop safe working conditions within the IHAs. · Foster a positive and supportive environment where staff learn from incidents and are willing to report adverse events. · Work in partnership with other internal work groups/ colleagues, leading and directing areas of work as appropriate. · Promote the National Health and Safety webpages and promotional campaigns to all staff and key stakeholders (e.g. European Week for Safety and Health). Other · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and the Mental Health Commission standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etcand comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Eligible applicants will be those who on the closing date for the competition: · Hold a Quality and Qualifications Ireland (QQI) Level 8 (or higher) major academic award (e.g. Honours Degree or Higher Diploma) in Health and Safety, or other relevant area (that is, a qualification or cognate degree accredited by Institute of Occupational Safety and Health (IOSH) for membership at Graduate or higher level). http://www.iosh.co.uk/Membership/About-membership/Qualifications.aspx AND · Have: o A minimum of 3 years’ experience in an Occupational Health and Safety Officer / Advisor role, or o A minimum of 1.5 no. years’ experience in an Occupational Health and Safety Advisor/Officer (or equivalent) or Assistant role, and o Minimum of 1.5 no. years’ experience in healthcare in a clinical or support services role (i.e. a combined total of 3 no. years’ experience) AND · Candidates must possess the requisite knowledge and ability, including a high standard of suitability and management ability, for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role and the post will require travel across Integrated Healthcare Area. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrate: · Expert knowledge of health and safety management systems, legislation and processes. · Knowledge and understanding of safety statements, risk assessment/risk registers/reporting, monitoring and auditing. · Expertise in preparing for internal and external standards assessments. · Understanding of the statutory requirements relating to health and safety, and demonstrate the ability to interpret the law in the context of the organisation. · Demonstrate theoretical and specialist practical knowledge of relevant national policies and strategy in relation to health and safety. · Ability to translate strategic goals into operational plans · An understanding of healthcare standards and their application to the healthcare setting. · Excellent MS Office skills to include, Word, Excel and PowerPoint · Knowledge and experience of using an email system effectively e.g. Outlook, Lotus Notes · Knowledge of the health service including a good knowledge of HSE reform Planning & Organising and Delivery of Results Demonstrate: · The ability to successfully manage a range of different projects and work activities concurrently, utilising computer technology effectively and assigning work to others as appropriate to meet strict deadlines · The ability to proactively identify areas for improvement and to develop practical solutions for their implementation · The ability to embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring the team knows how to action changes · The ability to use resources effectively, challenging processes to improve efficiencies where appropriate Evaluating Information, Problem Solving & Decision Making Demonstrate: · Excellent analytical, problem solving and decision-making skills · The ability to quickly grasp and understand complex issues and the impact on service delivery · The ability to confidently explain the rationale behind decision when faced with opposition · Ability to make sound decisions with a well-reasoned rationale and to stand by these · Initiative in the resolution of complex issues Building and Maintaining Relationships including Teamwork & Leadership Skills Demonstrate: · The ability to build and maintain relationships with colleagues and other stakeholders and to achieve results through collaborative working. · The ability to build influential relationships in order to establish credibility with internal and external stakeholders, regulatory and investigatory/auditing organisations. · The ability to work both independently and collaboratively within a dynamic team and multi stakeholder environment · The ability to lead the team by example, coaching and supporting individuals as required. · The ability to manage and motivate staff to achieve optimum performance, and address performance issues as they arise. · The ability to present advice independently and effectively. · Flexibility, adaptability and openness to working effectively in a changing environment Commitment to a Quality Service Demonstrate: · Evidence of incorporating the needs of the service user into service delivery · Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers · Demonstrate on-going Health and Safety CPD activity · Evidence of setting high standards of performance for self and others, ensuring accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility Communications & Interpersonal Skills Demonstrate: · Effective verbal communication skills, delivering complex information clearly, concisely and confidently to a variety of audiences · Excellent written communication skills including strong report writing and presentation skills · Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders.
Cabin Host/ess
Job Profile Vista is the only true alternative to full and fractional aircraft ownership. Through our Program we offer our clients guaranteed availability on their chosen aircraft type, 24/7, 365, globally. We make business aviation simple and efficient while delivering the ultimate onboard experience. Today, Vista operates to over 200 countries and territories with our silver and red business jets. We a seeking highly motivated service professionals who are truly passionate about delivering the ultimate levels of excellence to our clients. You must strive to make every VistaJet flight a truly unique and memorable experience for our multicultural client base by creating a home away from home feeling onboard. A tailored and unparalleled service standard. Anywhere. Anytime. Required Skills, Qualifications, and Experience Requirements Right to live and work in Europe or the United Kingdom. Good command of the English language, both written and spoken. Previous experience in a high-end luxury service and/or hospitality environment. Clean criminal background check. Clean drug test. Vaccination records that are commensurate with worldwide operations.
Compensation & Benefits Specialist
PORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position Compensation and Benefits Specialist in Westport, Ireland on full time basis, reporting {Hiring Manager}. Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world currently employing over 5,100 staff worldwide. With 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. We’re on a mission to become the world’s most requested PPE and Safety Wear Brand. JOB SUMMARY: The Compensation & Benefits Specialist will support the delivery and administration of compensation and benefits programs across multiple countries. This role assists in ensuring that reward practices are consistent, competitive, and aligned with company policies and local regulatory requirements. Working as part of the wider HR and Talent Acquisition team, the Compensation and Benefits Specialist helps coordinate global salary benchmarking, job evaluation activities, annual pay and bonus cycles, and benefits administration. The role also supports the maintenance of reward data, preparation of reports and analysis, and the implementation of compensation tools and processes. Responsibilities include helping ensure compliance with local employment legislation (e.g. minimum wage requirements) and supporting the organisation’s readiness for upcoming regulations, including the EU Pay Transparency Directive. KEY RESPONSIBILITIES:
eHealth Digital General Manager
Remuneration The salary scale for the post is 01/08/2025: €85,747 €87,912 €91,342 €94,798 €98,226 €101,663 €106,660 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post HSE Dublin & South East Carlow/Kilkenny, South Tipperary, Waterford, Wexford, Wicklow East and South Dublin FSS Bhaile Átha Cliath agus an Oirdheiscirt Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman The successful candidate will be based on one of the main sites in the Dublin & South East Regional sites. There is currently one specified purpose (24 months), whole time post available. These include: • Dublin (Corporate Office) • Wicklow • Wexford • Waterford • Kilkenny • Tipperary A panel may be created for eHealth Digital General (Grade GM) HSE Dublin & South East from which permanent and specified purpose vacancies of full or part time duration may be filled. Principal Duties and Responsibilities The EHealth Digital GM will work to ensure effective implementation of digital health programmes and encompasses both managerial and administrative responsibilities which include the following: • Core Duties • Engage with multidisciplinary teams and external stakeholders, collaborating in the areas of clinical ICT planning, design, implementation, and adoption • Provide strategic input and leadership for information technology and information systems across the region to meet the current and future clinical integrated care needs • Champion and participate in the development of a clinical ICT / telehealth adoption strategy promoting standardisation • Develop clinical and operational systems strategies in collaboration with senior clinical and medical informatics and operational leaders • Take lead on deploying into the Region one or more nationally driven programmes from Digital for Care. • Develop solution proposals that maximise the use of existing products and technologies to deliver the required outcomes. • Maintain knowledge of existing solutions in use across the health system. Stay updated on relevant technology and clinical developments that enable new ways to meet patient and clinician needs. Strategic Implementation and Adoption • Work within the overall regional strategic digital health objectives, plan, deliver and monitor the strategy. Evaluate, interpret and support the local implementations. • Review, analyse and identify key requirements and needs of clinical and operational services in relation to digital health implementations. • Work with clinical, operational and IT leaders in evaluating the effectiveness of technologies and workflows that impact all users. • Manage multiple concurrent and consecutive application activities from beginning to end • Integrate workforce planning methodologies with ICT • Support the ICT training team to identify and respond to learning, development and training needs for staff to successfully delivery the digital health vision. Project Management • Adopt and utilise standard HSE project management methodology • Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders. • Have budgetary responsibility for the function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, with contractual terms and conditions across all workstreams. • Fulfil the role of Business Lead for assigned projects • Act as the key business contact for all project activities, as required, ensuring effective communication across all levels of the organisation • Apply project management expertise and discipline to the delivery of eHealth solutions and change including: scope control, benefits management, status reporting, managing dependencies, risks, issues and escalations as appropriate. • Lead in preparing and seeking endorsement of key project documents, ensuring all deliverables are clearly communicated, aligned with strategic objectives, and agreed upon by stakeholders • Report on progress against project milestones including providing business updates to the Project Steering Group, Regional Digital Oversight group (RDOG) and other relevant oversight bodies • Communicate project benefits in a meaningful way for patients, clinicians and executives. • Establish and maintain collaborative working with a range of internal stakeholders, sharing key insights on service performance, and gaining their support and alliance to ensure delivery of agreed targets. • Ensure compliance with all relevant legal and organisational requirements, addressing any gaps proactively. Best Practice Standards • Ensure implementation of solutions in alignment with national policies, national/international standards and best practice methodologies in terms of patient safety and effectiveness, clinical and operation effectiveness and technical validity. • Ensure that all changed ways-of-working are assessed by clinical leadership and clinical owners for clinical risk, and all efforts are co-ordinated with compliance and data protection. • Ensure a co-ordinated approach to standardised digital health delivery across all relevant services. • Ensure compliance with all ethics, patient safety, information security and data protection governance processes. • Ensure relevant legislation and directives are adhered to with respect of all aspects of projects undertaken. Change & Communication • Oversee a co-ordinated approach to change activities through adoption of an agreed Health Service Change Framework. • Motivate and influence senior management across regional CHO and Acute services to adopt new ways of working in Digital Health. • Combine knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical and operational settings. • Support the development and approval of clinical and administrative content within clinical and operational information systems • Evaluate the impact of solutions on clinical processes and identify areas to promote use of technology in improving quality of care, increasing efficiencies for clinicians, and enabling standardisation • Maintain relationships with key business partners and other senior industry leaders to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies • Work with vendors to proactively strategize on development and/or enhancement of information system solutions to meet organisational business needs • Work with stakeholders including health service users, staff and their representative organisations, implement reform of community as a component of an integrated programme of health reform. Staff & Team Management • Provide overall direction to and support communication and active collaboration across the digital health function, including assigned staff. • Coordinate Digital Health Team activities with a focus on Regional and National Digital Health priorities and/or other ICT initiatives. • Agree and document project plans with designated digital health teams • Support continuous professional development and learning within the team • Ensure a programme culture of innovation, continual improvement, readiness for change and flexibility. • Lead and manage staff and communicate regularly, clearly and effectively with staff to ensure they are kept fully informed of project development. • Participate fully as a team member, sharing knowledge and information and supporting colleagues to promote a cohesive team and the achievement of team objectives • Promote a culture of learning by participating and assisting in continuous professional development of self and others • Promote healthy working relationships as part of a professional, punctual and dedicated team • Manage and supervise staff and trainees within the project • Chair and lead relevant meetings as required • Supervise, mentor and manage a team to ensure section objectives are met. This includes a focus on excellence in people management, including proactive application of HR policy, Performance Achievement, development plans, and a Values in Action led culture. • Pursue and promote continuous professional development including personal expertise and professional knowledge. Performance Management • Develop and implement qualitative and quantitative measures to determine performance against the regional and national digital health strategy. Report progress against the strategy through personal representation at senior management forums and by written reports. • Responsible for the development and delivery of benefits realisation framework in collaboration with key clinical and operational stakeholders. This will require monitoring, tracking and reporting on benefits realisation. • Put in place appropriate measures for the evaluation and review of all aspects of the services for which he/she is responsible and to monitor performance and take appropriate action to deal with variances. • Contribute to human resource planning and management, positive employer/employee engagement and financial planning and management. • Ensure that Regional, HSE policies and statutory obligations are fulfilled in relation to the provision of care and in relation to staff management. • Negotiate and maintain contracts for the supply of services to and from non HSE agencies in line with HSE policies, regulations, national policy and legislation. General Duties & Responsibilities Under the direction of the Regional Director of Transformation & Technology the General Manager will be responsible for the services assigned to him/her. The post holder will: Governance & Accountability • Manage the programmes assigned to him/her and establish the agreed objectives for their delivery. Collaborate with all staff and wider leadership to identify needs for the use of digital health tools to further improvements in patient care, quality, clinical resource management, operational efficiency, performance improvement and patient\parent engagement • Promote advancement of clinical and business intelligence systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care. • Manage the resources, including staff under his/her control within agreed parameters and prepare service plans, estimates and budgetary reports pertaining to his/her area as required. • Put systems in place to ensure all relevant legislation and policies and procedures for the assigned area of responsibility are adhered to. • Develop and implement appropriate service delivery in collaboration with EHealth leadership in defining, delivering, and improving services for the region and its service users. • Take responsibility for developing, implementing, and then maintaining suitable controls to safeguard the confidentiality, integrity, and availability of information systems. • Understand the impact of regulatory changes and interpret them for internal and external constituents. • Give advice and direction across CHO and Hospital’s on quality assurance and improvement processes, and work with clinical team members to design and deliver safe and effective applications to support the delivery of high quality clinical care. Leadership and Direction • Promote and ensure the overall purpose and objectives of strategic and service plans are understood by staff within area of responsibility in order to secure their active participation in the delivery of high quality, efficient and cost-effective services. • Lead the delivery of a safe and quality service in the assigned area of responsibility. • Lead administrative functions as appropriate to maximise integration and the effective utilisation of resources. • Support and lead as appropriate, the assessment and evaluation of local needs against service delivery and the determination of priorities and the development of services to meet them, including the re-orientation of existing services where appropriate. • Provide the necessary effective leadership and direction to drive change by transforming the strategic vision into a framework and structures for moving forward. • Develop and promote effective professional working relationships and commitment to high standards of service and clinical care • Provide strategic input and healthcare leadership for digital health systems across the organisation, to meet the current and future needs of patients and service users. Risk Management, Quality, Health & Safety • Adequately identifies, assesses, manages and monitors risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • A Level 8 qualification in Information technology or equivalent would be desirable. • Hold a project management certification such as PMP (PMI), PRINCE2 Practitioner (Alexos) or an industry recognised equivalent. • Significant senior management experience in the health service leading, managing and delivering complex change and/or digital/ICT projects or programme(s) • Significant experience of using structured change management and project management methodologies across large scale programmes • Experience of planning and managing performance and delivering results within a complex multi stakeholder environment • Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders • Experience of leading and managing a team • Have the requisite knowledge and ability (including a high standard of suitability, and management ability) for the proper discharge of the duties of the office. • Experience of budget planning, financial management and resource management processes. • The requisite knowledge, ability and experience (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role. A flexible approach to working hours is required in order to ensure deadlines are met. Additional eligibility requirements: Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge and Experience Demonstrates: • Knowledge and understanding of the Healthcare Sector within Ireland • An understanding of the relevant strategies, reports, programmes and projects applicable to the role • Knowledge and understanding of Quality Improvement methodologies. • Knowledge and experience of best practice in project and programme management, methodologies and techniques, including risk and issue management • Knowledge and experience of service improvement and re-design, programme and change management, and quality improvement as it relates to this role • Knowledge and understanding of the challenges of leading complex systems change • An awareness of Digital Health/Telehealth solutions, as relevant to this role • An awareness of clinical, business or technical issues impacting telehealth implementation • Significant knowledge and experience in the delivery and implementation of complex projects encompassing ICT driven organisational reform • Excellent knowledge and understanding of project management. • Knowledge and understanding of ICT Service management. • An understanding of the relevant legislation and directives applicable to the role • Proficiency with office systems including excellent knowledge of Microsoft Word, Excel, PowerPoint. • Knowledge and understanding of ICT Systems and technologies in use in a large complex organisation and an awareness of the strategy and aims of National Transformation & Technology, as pertinent to this role • An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Slaintecare. Leadership and Delivery of Change Demonstrates: • A track record as an effective leader with a can-do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment • The capacity to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Leadership and team management skills including the ability to work as part of a multidisciplinary team environment • An ability to influence and negotiate effectively in furthering the objectives of the role. • A capacity to operate successfully in an agile and dynamic environment • A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions • The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus.
eHealth Digital General Manager
Remuneration The salary scale for the post is 01/08/2025: €85,747 €87,912 €91,342 €94,798 €98,226 €101,663 €106,660 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post HSE Dublin & South East Carlow/Kilkenny, South Tipperary, Waterford, Wexford, Wicklow East and South Dublin FSS Bhaile Átha Cliath agus an Oirdheiscirt Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman The successful candidate will be based on one of the main sites in the Dublin & South East Regional sites. There is currently one specified purpose (24 months), whole time post available. These include: • Dublin (Corporate Office) • Wicklow • Wexford • Waterford • Kilkenny • Tipperary A panel may be created for eHealth Digital General (Grade GM) HSE Dublin & South East from which permanent and specified purpose vacancies of full or part time duration may be filled. Principal Duties and Responsibilities The EHealth Digital GM will work to ensure effective implementation of digital health programmes and encompasses both managerial and administrative responsibilities which include the following: • Core Duties • Engage with multidisciplinary teams and external stakeholders, collaborating in the areas of clinical ICT planning, design, implementation, and adoption • Provide strategic input and leadership for information technology and information systems across the region to meet the current and future clinical integrated care needs • Champion and participate in the development of a clinical ICT / telehealth adoption strategy promoting standardisation • Develop clinical and operational systems strategies in collaboration with senior clinical and medical informatics and operational leaders • Take lead on deploying into the Region one or more nationally driven programmes from Digital for Care. • Develop solution proposals that maximise the use of existing products and technologies to deliver the required outcomes. • Maintain knowledge of existing solutions in use across the health system. Stay updated on relevant technology and clinical developments that enable new ways to meet patient and clinician needs. Strategic Implementation and Adoption • Work within the overall regional strategic digital health objectives, plan, deliver and monitor the strategy. Evaluate, interpret and support the local implementations. • Review, analyse and identify key requirements and needs of clinical and operational services in relation to digital health implementations. • Work with clinical, operational and IT leaders in evaluating the effectiveness of technologies and workflows that impact all users. • Manage multiple concurrent and consecutive application activities from beginning to end • Integrate workforce planning methodologies with ICT • Support the ICT training team to identify and respond to learning, development and training needs for staff to successfully delivery the digital health vision. Project Management • Adopt and utilise standard HSE project management methodology • Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders. • Have budgetary responsibility for the function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, with contractual terms and conditions across all workstreams. • Fulfil the role of Business Lead for assigned projects • Act as the key business contact for all project activities, as required, ensuring effective communication across all levels of the organisation • Apply project management expertise and discipline to the delivery of eHealth solutions and change including: scope control, benefits management, status reporting, managing dependencies, risks, issues and escalations as appropriate. • Lead in preparing and seeking endorsement of key project documents, ensuring all deliverables are clearly communicated, aligned with strategic objectives, and agreed upon by stakeholders • Report on progress against project milestones including providing business updates to the Project Steering Group, Regional Digital Oversight group (RDOG) and other relevant oversight bodies • Communicate project benefits in a meaningful way for patients, clinicians and executives. • Establish and maintain collaborative working with a range of internal stakeholders, sharing key insights on service performance, and gaining their support and alliance to ensure delivery of agreed targets. • Ensure compliance with all relevant legal and organisational requirements, addressing any gaps proactively. Best Practice Standards • Ensure implementation of solutions in alignment with national policies, national/international standards and best practice methodologies in terms of patient safety and effectiveness, clinical and operation effectiveness and technical validity. • Ensure that all changed ways-of-working are assessed by clinical leadership and clinical owners for clinical risk, and all efforts are co-ordinated with compliance and data protection. • Ensure a co-ordinated approach to standardised digital health delivery across all relevant services. • Ensure compliance with all ethics, patient safety, information security and data protection governance processes. • Ensure relevant legislation and directives are adhered to with respect of all aspects of projects undertaken. Change & Communication • Oversee a co-ordinated approach to change activities through adoption of an agreed Health Service Change Framework. • Motivate and influence senior management across regional CHO and Acute services to adopt new ways of working in Digital Health. • Combine knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical and operational settings. • Support the development and approval of clinical and administrative content within clinical and operational information systems • Evaluate the impact of solutions on clinical processes and identify areas to promote use of technology in improving quality of care, increasing efficiencies for clinicians, and enabling standardisation • Maintain relationships with key business partners and other senior industry leaders to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies • Work with vendors to proactively strategize on development and/or enhancement of information system solutions to meet organisational business needs • Work with stakeholders including health service users, staff and their representative organisations, implement reform of community as a component of an integrated programme of health reform. Staff & Team Management • Provide overall direction to and support communication and active collaboration across the digital health function, including assigned staff. • Coordinate Digital Health Team activities with a focus on Regional and National Digital Health priorities and/or other ICT initiatives. • Agree and document project plans with designated digital health teams • Support continuous professional development and learning within the team • Ensure a programme culture of innovation, continual improvement, readiness for change and flexibility. • Lead and manage staff and communicate regularly, clearly and effectively with staff to ensure they are kept fully informed of project development. • Participate fully as a team member, sharing knowledge and information and supporting colleagues to promote a cohesive team and the achievement of team objectives • Promote a culture of learning by participating and assisting in continuous professional development of self and others • Promote healthy working relationships as part of a professional, punctual and dedicated team • Manage and supervise staff and trainees within the project • Chair and lead relevant meetings as required • Supervise, mentor and manage a team to ensure section objectives are met. This includes a focus on excellence in people management, including proactive application of HR policy, Performance Achievement, development plans, and a Values in Action led culture. • Pursue and promote continuous professional development including personal expertise and professional knowledge. Performance Management • Develop and implement qualitative and quantitative measures to determine performance against the regional and national digital health strategy. Report progress against the strategy through personal representation at senior management forums and by written reports. • Responsible for the development and delivery of benefits realisation framework in collaboration with key clinical and operational stakeholders. This will require monitoring, tracking and reporting on benefits realisation. • Put in place appropriate measures for the evaluation and review of all aspects of the services for which he/she is responsible and to monitor performance and take appropriate action to deal with variances. • Contribute to human resource planning and management, positive employer/employee engagement and financial planning and management. • Ensure that Regional, HSE policies and statutory obligations are fulfilled in relation to the provision of care and in relation to staff management. • Negotiate and maintain contracts for the supply of services to and from non HSE agencies in line with HSE policies, regulations, national policy and legislation. General Duties & Responsibilities Under the direction of the Regional Director of Transformation & Technology the General Manager will be responsible for the services assigned to him/her. The post holder will: Governance & Accountability • Manage the programmes assigned to him/her and establish the agreed objectives for their delivery. Collaborate with all staff and wider leadership to identify needs for the use of digital health tools to further improvements in patient care, quality, clinical resource management, operational efficiency, performance improvement and patient\parent engagement • Promote advancement of clinical and business intelligence systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care. • Manage the resources, including staff under his/her control within agreed parameters and prepare service plans, estimates and budgetary reports pertaining to his/her area as required. • Put systems in place to ensure all relevant legislation and policies and procedures for the assigned area of responsibility are adhered to. • Develop and implement appropriate service delivery in collaboration with EHealth leadership in defining, delivering, and improving services for the region and its service users. • Take responsibility for developing, implementing, and then maintaining suitable controls to safeguard the confidentiality, integrity, and availability of information systems. • Understand the impact of regulatory changes and interpret them for internal and external constituents. • Give advice and direction across CHO and Hospital’s on quality assurance and improvement processes, and work with clinical team members to design and deliver safe and effective applications to support the delivery of high quality clinical care. Leadership and Direction • Promote and ensure the overall purpose and objectives of strategic and service plans are understood by staff within area of responsibility in order to secure their active participation in the delivery of high quality, efficient and cost-effective services. • Lead the delivery of a safe and quality service in the assigned area of responsibility. • Lead administrative functions as appropriate to maximise integration and the effective utilisation of resources. • Support and lead as appropriate, the assessment and evaluation of local needs against service delivery and the determination of priorities and the development of services to meet them, including the re-orientation of existing services where appropriate. • Provide the necessary effective leadership and direction to drive change by transforming the strategic vision into a framework and structures for moving forward. • Develop and promote effective professional working relationships and commitment to high standards of service and clinical care • Provide strategic input and healthcare leadership for digital health systems across the organisation, to meet the current and future needs of patients and service users. Risk Management, Quality, Health & Safety • Adequately identifies, assesses, manages and monitors risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • A Level 8 qualification in Information technology or equivalent would be desirable. • Hold a project management certification such as PMP (PMI), PRINCE2 Practitioner (Alexos) or an industry recognised equivalent. • Significant senior management experience in the health service leading, managing and delivering complex change and/or digital/ICT projects or programme(s) • Significant experience of using structured change management and project management methodologies across large scale programmes • Experience of planning and managing performance and delivering results within a complex multi stakeholder environment • Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders • Experience of leading and managing a team • Have the requisite knowledge and ability (including a high standard of suitability, and management ability) for the proper discharge of the duties of the office. • Experience of budget planning, financial management and resource management processes. • The requisite knowledge, ability and experience (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role. A flexible approach to working hours is required in order to ensure deadlines are met. Additional eligibility requirements: Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge and Experience Demonstrates: • Knowledge and understanding of the Healthcare Sector within Ireland • An understanding of the relevant strategies, reports, programmes and projects applicable to the role • Knowledge and understanding of Quality Improvement methodologies. • Knowledge and experience of best practice in project and programme management, methodologies and techniques, including risk and issue management • Knowledge and experience of service improvement and re-design, programme and change management, and quality improvement as it relates to this role • Knowledge and understanding of the challenges of leading complex systems change • An awareness of Digital Health/Telehealth solutions, as relevant to this role • An awareness of clinical, business or technical issues impacting telehealth implementation • Significant knowledge and experience in the delivery and implementation of complex projects encompassing ICT driven organisational reform • Excellent knowledge and understanding of project management. • Knowledge and understanding of ICT Service management. • An understanding of the relevant legislation and directives applicable to the role • Proficiency with office systems including excellent knowledge of Microsoft Word, Excel, PowerPoint. • Knowledge and understanding of ICT Systems and technologies in use in a large complex organisation and an awareness of the strategy and aims of National Transformation & Technology, as pertinent to this role • An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Slaintecare. Leadership and Delivery of Change Demonstrates: • A track record as an effective leader with a can-do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment • The capacity to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Leadership and team management skills including the ability to work as part of a multidisciplinary team environment • An ability to influence and negotiate effectively in furthering the objectives of the role. • A capacity to operate successfully in an agile and dynamic environment • A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions • The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus.
eHealth Digital General Manager
Remuneration The salary scale for the post is 01/08/2025: €85,747 €87,912 €91,342 €94,798 €98,226 €101,663 €106,660 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post HSE Dublin & South East Carlow/Kilkenny, South Tipperary, Waterford, Wexford, Wicklow East and South Dublin FSS Bhaile Átha Cliath agus an Oirdheiscirt Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman The successful candidate will be based on one of the main sites in the Dublin & South East Regional sites. There is currently one specified purpose (24 months), whole time post available. These include: • Dublin (Corporate Office) • Wicklow • Wexford • Waterford • Kilkenny • Tipperary A panel may be created for eHealth Digital General (Grade GM) HSE Dublin & South East from which permanent and specified purpose vacancies of full or part time duration may be filled. Principal Duties and Responsibilities The EHealth Digital GM will work to ensure effective implementation of digital health programmes and encompasses both managerial and administrative responsibilities which include the following: • Core Duties • Engage with multidisciplinary teams and external stakeholders, collaborating in the areas of clinical ICT planning, design, implementation, and adoption • Provide strategic input and leadership for information technology and information systems across the region to meet the current and future clinical integrated care needs • Champion and participate in the development of a clinical ICT / telehealth adoption strategy promoting standardisation • Develop clinical and operational systems strategies in collaboration with senior clinical and medical informatics and operational leaders • Take lead on deploying into the Region one or more nationally driven programmes from Digital for Care. • Develop solution proposals that maximise the use of existing products and technologies to deliver the required outcomes. • Maintain knowledge of existing solutions in use across the health system. Stay updated on relevant technology and clinical developments that enable new ways to meet patient and clinician needs. Strategic Implementation and Adoption • Work within the overall regional strategic digital health objectives, plan, deliver and monitor the strategy. Evaluate, interpret and support the local implementations. • Review, analyse and identify key requirements and needs of clinical and operational services in relation to digital health implementations. • Work with clinical, operational and IT leaders in evaluating the effectiveness of technologies and workflows that impact all users. • Manage multiple concurrent and consecutive application activities from beginning to end • Integrate workforce planning methodologies with ICT • Support the ICT training team to identify and respond to learning, development and training needs for staff to successfully delivery the digital health vision. Project Management • Adopt and utilise standard HSE project management methodology • Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders. • Have budgetary responsibility for the function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, with contractual terms and conditions across all workstreams. • Fulfil the role of Business Lead for assigned projects • Act as the key business contact for all project activities, as required, ensuring effective communication across all levels of the organisation • Apply project management expertise and discipline to the delivery of eHealth solutions and change including: scope control, benefits management, status reporting, managing dependencies, risks, issues and escalations as appropriate. • Lead in preparing and seeking endorsement of key project documents, ensuring all deliverables are clearly communicated, aligned with strategic objectives, and agreed upon by stakeholders • Report on progress against project milestones including providing business updates to the Project Steering Group, Regional Digital Oversight group (RDOG) and other relevant oversight bodies • Communicate project benefits in a meaningful way for patients, clinicians and executives. • Establish and maintain collaborative working with a range of internal stakeholders, sharing key insights on service performance, and gaining their support and alliance to ensure delivery of agreed targets. • Ensure compliance with all relevant legal and organisational requirements, addressing any gaps proactively. Best Practice Standards • Ensure implementation of solutions in alignment with national policies, national/international standards and best practice methodologies in terms of patient safety and effectiveness, clinical and operation effectiveness and technical validity. • Ensure that all changed ways-of-working are assessed by clinical leadership and clinical owners for clinical risk, and all efforts are co-ordinated with compliance and data protection. • Ensure a co-ordinated approach to standardised digital health delivery across all relevant services. • Ensure compliance with all ethics, patient safety, information security and data protection governance processes. • Ensure relevant legislation and directives are adhered to with respect of all aspects of projects undertaken. Change & Communication • Oversee a co-ordinated approach to change activities through adoption of an agreed Health Service Change Framework. • Motivate and influence senior management across regional CHO and Acute services to adopt new ways of working in Digital Health. • Combine knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical and operational settings. • Support the development and approval of clinical and administrative content within clinical and operational information systems • Evaluate the impact of solutions on clinical processes and identify areas to promote use of technology in improving quality of care, increasing efficiencies for clinicians, and enabling standardisation • Maintain relationships with key business partners and other senior industry leaders to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies • Work with vendors to proactively strategize on development and/or enhancement of information system solutions to meet organisational business needs • Work with stakeholders including health service users, staff and their representative organisations, implement reform of community as a component of an integrated programme of health reform. Staff & Team Management • Provide overall direction to and support communication and active collaboration across the digital health function, including assigned staff. • Coordinate Digital Health Team activities with a focus on Regional and National Digital Health priorities and/or other ICT initiatives. • Agree and document project plans with designated digital health teams • Support continuous professional development and learning within the team • Ensure a programme culture of innovation, continual improvement, readiness for change and flexibility. • Lead and manage staff and communicate regularly, clearly and effectively with staff to ensure they are kept fully informed of project development. • Participate fully as a team member, sharing knowledge and information and supporting colleagues to promote a cohesive team and the achievement of team objectives • Promote a culture of learning by participating and assisting in continuous professional development of self and others • Promote healthy working relationships as part of a professional, punctual and dedicated team • Manage and supervise staff and trainees within the project • Chair and lead relevant meetings as required • Supervise, mentor and manage a team to ensure section objectives are met. This includes a focus on excellence in people management, including proactive application of HR policy, Performance Achievement, development plans, and a Values in Action led culture. • Pursue and promote continuous professional development including personal expertise and professional knowledge. Performance Management • Develop and implement qualitative and quantitative measures to determine performance against the regional and national digital health strategy. Report progress against the strategy through personal representation at senior management forums and by written reports. • Responsible for the development and delivery of benefits realisation framework in collaboration with key clinical and operational stakeholders. This will require monitoring, tracking and reporting on benefits realisation. • Put in place appropriate measures for the evaluation and review of all aspects of the services for which he/she is responsible and to monitor performance and take appropriate action to deal with variances. • Contribute to human resource planning and management, positive employer/employee engagement and financial planning and management. • Ensure that Regional, HSE policies and statutory obligations are fulfilled in relation to the provision of care and in relation to staff management. • Negotiate and maintain contracts for the supply of services to and from non HSE agencies in line with HSE policies, regulations, national policy and legislation. General Duties & Responsibilities Under the direction of the Regional Director of Transformation & Technology the General Manager will be responsible for the services assigned to him/her. The post holder will: Governance & Accountability • Manage the programmes assigned to him/her and establish the agreed objectives for their delivery. Collaborate with all staff and wider leadership to identify needs for the use of digital health tools to further improvements in patient care, quality, clinical resource management, operational efficiency, performance improvement and patient\parent engagement • Promote advancement of clinical and business intelligence systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care. • Manage the resources, including staff under his/her control within agreed parameters and prepare service plans, estimates and budgetary reports pertaining to his/her area as required. • Put systems in place to ensure all relevant legislation and policies and procedures for the assigned area of responsibility are adhered to. • Develop and implement appropriate service delivery in collaboration with EHealth leadership in defining, delivering, and improving services for the region and its service users. • Take responsibility for developing, implementing, and then maintaining suitable controls to safeguard the confidentiality, integrity, and availability of information systems. • Understand the impact of regulatory changes and interpret them for internal and external constituents. • Give advice and direction across CHO and Hospital’s on quality assurance and improvement processes, and work with clinical team members to design and deliver safe and effective applications to support the delivery of high quality clinical care. Leadership and Direction • Promote and ensure the overall purpose and objectives of strategic and service plans are understood by staff within area of responsibility in order to secure their active participation in the delivery of high quality, efficient and cost-effective services. • Lead the delivery of a safe and quality service in the assigned area of responsibility. • Lead administrative functions as appropriate to maximise integration and the effective utilisation of resources. • Support and lead as appropriate, the assessment and evaluation of local needs against service delivery and the determination of priorities and the development of services to meet them, including the re-orientation of existing services where appropriate. • Provide the necessary effective leadership and direction to drive change by transforming the strategic vision into a framework and structures for moving forward. • Develop and promote effective professional working relationships and commitment to high standards of service and clinical care • Provide strategic input and healthcare leadership for digital health systems across the organisation, to meet the current and future needs of patients and service users. Risk Management, Quality, Health & Safety • Adequately identifies, assesses, manages and monitors risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • A Level 8 qualification in Information technology or equivalent would be desirable. • Hold a project management certification such as PMP (PMI), PRINCE2 Practitioner (Alexos) or an industry recognised equivalent. • Significant senior management experience in the health service leading, managing and delivering complex change and/or digital/ICT projects or programme(s) • Significant experience of using structured change management and project management methodologies across large scale programmes • Experience of planning and managing performance and delivering results within a complex multi stakeholder environment • Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders • Experience of leading and managing a team • Have the requisite knowledge and ability (including a high standard of suitability, and management ability) for the proper discharge of the duties of the office. • Experience of budget planning, financial management and resource management processes. • The requisite knowledge, ability and experience (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role. A flexible approach to working hours is required in order to ensure deadlines are met. Additional eligibility requirements: Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge and Experience Demonstrates: • Knowledge and understanding of the Healthcare Sector within Ireland • An understanding of the relevant strategies, reports, programmes and projects applicable to the role • Knowledge and understanding of Quality Improvement methodologies. • Knowledge and experience of best practice in project and programme management, methodologies and techniques, including risk and issue management • Knowledge and experience of service improvement and re-design, programme and change management, and quality improvement as it relates to this role • Knowledge and understanding of the challenges of leading complex systems change • An awareness of Digital Health/Telehealth solutions, as relevant to this role • An awareness of clinical, business or technical issues impacting telehealth implementation • Significant knowledge and experience in the delivery and implementation of complex projects encompassing ICT driven organisational reform • Excellent knowledge and understanding of project management. • Knowledge and understanding of ICT Service management. • An understanding of the relevant legislation and directives applicable to the role • Proficiency with office systems including excellent knowledge of Microsoft Word, Excel, PowerPoint. • Knowledge and understanding of ICT Systems and technologies in use in a large complex organisation and an awareness of the strategy and aims of National Transformation & Technology, as pertinent to this role • An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Slaintecare. Leadership and Delivery of Change Demonstrates: • A track record as an effective leader with a can-do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment • The capacity to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Leadership and team management skills including the ability to work as part of a multidisciplinary team environment • An ability to influence and negotiate effectively in furthering the objectives of the role. • A capacity to operate successfully in an agile and dynamic environment • A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions • The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus.
eHealth Digital General Manager
Remuneration The salary scale for the post is 01/08/2025: €85,747 €87,912 €91,342 €94,798 €98,226 €101,663 €106,660 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post HSE Dublin & South East Carlow/Kilkenny, South Tipperary, Waterford, Wexford, Wicklow East and South Dublin FSS Bhaile Átha Cliath agus an Oirdheiscirt Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman The successful candidate will be based on one of the main sites in the Dublin & South East Regional sites. There is currently one specified purpose (24 months), whole time post available. These include: • Dublin (Corporate Office) • Wicklow • Wexford • Waterford • Kilkenny • Tipperary A panel may be created for eHealth Digital General (Grade GM) HSE Dublin & South East from which permanent and specified purpose vacancies of full or part time duration may be filled. Principal Duties and Responsibilities The EHealth Digital GM will work to ensure effective implementation of digital health programmes and encompasses both managerial and administrative responsibilities which include the following: • Core Duties • Engage with multidisciplinary teams and external stakeholders, collaborating in the areas of clinical ICT planning, design, implementation, and adoption • Provide strategic input and leadership for information technology and information systems across the region to meet the current and future clinical integrated care needs • Champion and participate in the development of a clinical ICT / telehealth adoption strategy promoting standardisation • Develop clinical and operational systems strategies in collaboration with senior clinical and medical informatics and operational leaders • Take lead on deploying into the Region one or more nationally driven programmes from Digital for Care. • Develop solution proposals that maximise the use of existing products and technologies to deliver the required outcomes. • Maintain knowledge of existing solutions in use across the health system. Stay updated on relevant technology and clinical developments that enable new ways to meet patient and clinician needs. Strategic Implementation and Adoption • Work within the overall regional strategic digital health objectives, plan, deliver and monitor the strategy. Evaluate, interpret and support the local implementations. • Review, analyse and identify key requirements and needs of clinical and operational services in relation to digital health implementations. • Work with clinical, operational and IT leaders in evaluating the effectiveness of technologies and workflows that impact all users. • Manage multiple concurrent and consecutive application activities from beginning to end • Integrate workforce planning methodologies with ICT • Support the ICT training team to identify and respond to learning, development and training needs for staff to successfully delivery the digital health vision. Project Management • Adopt and utilise standard HSE project management methodology • Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders. • Have budgetary responsibility for the function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, with contractual terms and conditions across all workstreams. • Fulfil the role of Business Lead for assigned projects • Act as the key business contact for all project activities, as required, ensuring effective communication across all levels of the organisation • Apply project management expertise and discipline to the delivery of eHealth solutions and change including: scope control, benefits management, status reporting, managing dependencies, risks, issues and escalations as appropriate. • Lead in preparing and seeking endorsement of key project documents, ensuring all deliverables are clearly communicated, aligned with strategic objectives, and agreed upon by stakeholders • Report on progress against project milestones including providing business updates to the Project Steering Group, Regional Digital Oversight group (RDOG) and other relevant oversight bodies • Communicate project benefits in a meaningful way for patients, clinicians and executives. • Establish and maintain collaborative working with a range of internal stakeholders, sharing key insights on service performance, and gaining their support and alliance to ensure delivery of agreed targets. • Ensure compliance with all relevant legal and organisational requirements, addressing any gaps proactively. Best Practice Standards • Ensure implementation of solutions in alignment with national policies, national/international standards and best practice methodologies in terms of patient safety and effectiveness, clinical and operation effectiveness and technical validity. • Ensure that all changed ways-of-working are assessed by clinical leadership and clinical owners for clinical risk, and all efforts are co-ordinated with compliance and data protection. • Ensure a co-ordinated approach to standardised digital health delivery across all relevant services. • Ensure compliance with all ethics, patient safety, information security and data protection governance processes. • Ensure relevant legislation and directives are adhered to with respect of all aspects of projects undertaken. Change & Communication • Oversee a co-ordinated approach to change activities through adoption of an agreed Health Service Change Framework. • Motivate and influence senior management across regional CHO and Acute services to adopt new ways of working in Digital Health. • Combine knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical and operational settings. • Support the development and approval of clinical and administrative content within clinical and operational information systems • Evaluate the impact of solutions on clinical processes and identify areas to promote use of technology in improving quality of care, increasing efficiencies for clinicians, and enabling standardisation • Maintain relationships with key business partners and other senior industry leaders to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies • Work with vendors to proactively strategize on development and/or enhancement of information system solutions to meet organisational business needs • Work with stakeholders including health service users, staff and their representative organisations, implement reform of community as a component of an integrated programme of health reform. Staff & Team Management • Provide overall direction to and support communication and active collaboration across the digital health function, including assigned staff. • Coordinate Digital Health Team activities with a focus on Regional and National Digital Health priorities and/or other ICT initiatives. • Agree and document project plans with designated digital health teams • Support continuous professional development and learning within the team • Ensure a programme culture of innovation, continual improvement, readiness for change and flexibility. • Lead and manage staff and communicate regularly, clearly and effectively with staff to ensure they are kept fully informed of project development. • Participate fully as a team member, sharing knowledge and information and supporting colleagues to promote a cohesive team and the achievement of team objectives • Promote a culture of learning by participating and assisting in continuous professional development of self and others • Promote healthy working relationships as part of a professional, punctual and dedicated team • Manage and supervise staff and trainees within the project • Chair and lead relevant meetings as required • Supervise, mentor and manage a team to ensure section objectives are met. This includes a focus on excellence in people management, including proactive application of HR policy, Performance Achievement, development plans, and a Values in Action led culture. • Pursue and promote continuous professional development including personal expertise and professional knowledge. Performance Management • Develop and implement qualitative and quantitative measures to determine performance against the regional and national digital health strategy. Report progress against the strategy through personal representation at senior management forums and by written reports. • Responsible for the development and delivery of benefits realisation framework in collaboration with key clinical and operational stakeholders. This will require monitoring, tracking and reporting on benefits realisation. • Put in place appropriate measures for the evaluation and review of all aspects of the services for which he/she is responsible and to monitor performance and take appropriate action to deal with variances. • Contribute to human resource planning and management, positive employer/employee engagement and financial planning and management. • Ensure that Regional, HSE policies and statutory obligations are fulfilled in relation to the provision of care and in relation to staff management. • Negotiate and maintain contracts for the supply of services to and from non HSE agencies in line with HSE policies, regulations, national policy and legislation. General Duties & Responsibilities Under the direction of the Regional Director of Transformation & Technology the General Manager will be responsible for the services assigned to him/her. The post holder will: Governance & Accountability • Manage the programmes assigned to him/her and establish the agreed objectives for their delivery. Collaborate with all staff and wider leadership to identify needs for the use of digital health tools to further improvements in patient care, quality, clinical resource management, operational efficiency, performance improvement and patient\parent engagement • Promote advancement of clinical and business intelligence systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care. • Manage the resources, including staff under his/her control within agreed parameters and prepare service plans, estimates and budgetary reports pertaining to his/her area as required. • Put systems in place to ensure all relevant legislation and policies and procedures for the assigned area of responsibility are adhered to. • Develop and implement appropriate service delivery in collaboration with EHealth leadership in defining, delivering, and improving services for the region and its service users. • Take responsibility for developing, implementing, and then maintaining suitable controls to safeguard the confidentiality, integrity, and availability of information systems. • Understand the impact of regulatory changes and interpret them for internal and external constituents. • Give advice and direction across CHO and Hospital’s on quality assurance and improvement processes, and work with clinical team members to design and deliver safe and effective applications to support the delivery of high quality clinical care. Leadership and Direction • Promote and ensure the overall purpose and objectives of strategic and service plans are understood by staff within area of responsibility in order to secure their active participation in the delivery of high quality, efficient and cost-effective services. • Lead the delivery of a safe and quality service in the assigned area of responsibility. • Lead administrative functions as appropriate to maximise integration and the effective utilisation of resources. • Support and lead as appropriate, the assessment and evaluation of local needs against service delivery and the determination of priorities and the development of services to meet them, including the re-orientation of existing services where appropriate. • Provide the necessary effective leadership and direction to drive change by transforming the strategic vision into a framework and structures for moving forward. • Develop and promote effective professional working relationships and commitment to high standards of service and clinical care • Provide strategic input and healthcare leadership for digital health systems across the organisation, to meet the current and future needs of patients and service users. Risk Management, Quality, Health & Safety • Adequately identifies, assesses, manages and monitors risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • A Level 8 qualification in Information technology or equivalent would be desirable. • Hold a project management certification such as PMP (PMI), PRINCE2 Practitioner (Alexos) or an industry recognised equivalent. • Significant senior management experience in the health service leading, managing and delivering complex change and/or digital/ICT projects or programme(s) • Significant experience of using structured change management and project management methodologies across large scale programmes • Experience of planning and managing performance and delivering results within a complex multi stakeholder environment • Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders • Experience of leading and managing a team • Have the requisite knowledge and ability (including a high standard of suitability, and management ability) for the proper discharge of the duties of the office. • Experience of budget planning, financial management and resource management processes. • The requisite knowledge, ability and experience (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role. A flexible approach to working hours is required in order to ensure deadlines are met. Additional eligibility requirements: Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge and Experience Demonstrates: • Knowledge and understanding of the Healthcare Sector within Ireland • An understanding of the relevant strategies, reports, programmes and projects applicable to the role • Knowledge and understanding of Quality Improvement methodologies. • Knowledge and experience of best practice in project and programme management, methodologies and techniques, including risk and issue management • Knowledge and experience of service improvement and re-design, programme and change management, and quality improvement as it relates to this role • Knowledge and understanding of the challenges of leading complex systems change • An awareness of Digital Health/Telehealth solutions, as relevant to this role • An awareness of clinical, business or technical issues impacting telehealth implementation • Significant knowledge and experience in the delivery and implementation of complex projects encompassing ICT driven organisational reform • Excellent knowledge and understanding of project management. • Knowledge and understanding of ICT Service management. • An understanding of the relevant legislation and directives applicable to the role • Proficiency with office systems including excellent knowledge of Microsoft Word, Excel, PowerPoint. • Knowledge and understanding of ICT Systems and technologies in use in a large complex organisation and an awareness of the strategy and aims of National Transformation & Technology, as pertinent to this role • An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Slaintecare. Leadership and Delivery of Change Demonstrates: • A track record as an effective leader with a can-do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment • The capacity to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Leadership and team management skills including the ability to work as part of a multidisciplinary team environment • An ability to influence and negotiate effectively in furthering the objectives of the role. • A capacity to operate successfully in an agile and dynamic environment • A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions • The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus.
