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Sort by: relevance | dateDeputy Service Manager
Location: Helensburgh, Greystones Hours: Full-Time, 169 per month (DSM x 84 / SCW x 85) Contract: Permanent Salary: HSE Scale 3029 Ref: HE01.270326 We are seeking an organised, and dedicated Deputy Service Manager (DSM) to join our team. Candidates must be innovative in their approach and take responsibility for the provision of a high-quality person-centred service in line with organisational standards and be committed to the promotion of social inclusion and community participation. The successful candidate will be responsible for supporting the Person In Charge of above location in the management of the day service and deputising for the PIC during absence. The Deputy Service Manager will be responsible for assisting with the smooth running of the service and the management of all staff. The DSM working hours will be Monday to Friday. Requirements: · Applicant must hold a QQI Level 7 in Social Care or Foreign Equivalent (validated by QQI) · Registered with the Social Care Workers Registration Board maintained by CORU OR · Hold a CORU-Approved Social Care Worker qualification and have applied for CORU Registration (evidence required) OR · Eligible for registration with the Social Care Workers Registration Board maintained by CORU (evidence required) · A minimum of 3 years post qualification experience in the Intellectual Disability sector. · Full clean Drivers licence. · Fully competent in Microsoft Office including Outlook, Word & Excel. · Excellent leadership and motivation skills with good people management experience. · Excellent organisation and communication skills. · Ability to demonstrate a strong commitment to the values of SHS to improve the lives of our service users. · High initiative and integrity Desirable: · A Qualification in Health or Social Care Management. · Supervisory or Management experience in the area of Social Care. · Ability to manage budget and delivery of service excellence. · Experience in using a Time Management system is desirable but not essential · Experience in delivering an individualised client focused service. · Experience in strategic and local change management. · Evidence of continuous professional development and training. Salary Scale: Successful candidates will be paid as per the HSE consolidated pay scales 3029 €40,851 - €57,217 in line with required qualifications and relevant experience. To Apply: E-mail your CV and cover letter referencing the job ref. number to talent@sunbeam.ie . For further information please check out our website http://sunbeam.ie/careers Short listing of candidates will apply. Closing Date for receipt of applications: 13th April 2026 Sunbeam House Services is an Equal Opportunities Employer
Jigsaw Clinician, Swords
POSITION SUMMARY: Jigsaw clinicians offer short-term therapeutic supports to young people aged 12-25 years who are experiencing mild to moderate mental health difficulties. This usually involves 1:1 work with the young person and sometimes it can include other family members as well. Our clinicians come from diverse professional backgrounds encompassing qualifications in social work, occupational therapy, mental health nursing, clinical/counselling/educational psychology, and psychotherapy, and they work as part of transdisciplinary teams based at one of our 15 services across the country. All of our clinicians share the same scope of practice to support the goals of our young people in a collaborative, respectful, and evidence-informed manner while drawing on their own unique training, experience, and skills. Additionally, clinicians are involved in health promotion, youth engagement, service development, and advocacy. Our clinicians benefit from frequent and supportive clinical supervision alongside a comprehensive programme of continuing professional development. Please note: This is a full-time, permanent position based in our North Fingal service (Swords & Balbriggan). This is a front facing role with daily interactions with Young People and members of the public. Access to home working is occasional and is offered based on responsibilities of the role and the needs of the Service and Young People. PRIMARY RESPONSIBILITIES:
Social Care Worker
We are hiring Social Care Workers in Ennis, Co. Clare! Come and work with one of Ireland’s best 150 Employers! Corlann are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. Role: Social Care Worker Contracts Available: Various Permanent Full-Time & Part-Time positions available PLEASE NOTE: Positions available are for Residential Services only Location: Ennis, Co. Clare The role of a Social Care Worker Social Care Workers fulfil a key supportive and advocative role for individuals supported by the service. The Social Care Worker’s role is to support the person in all aspects of their life focusing on the individual's ability and promoting independence and development of skills. They assist in all aspects of the practical tasks associated with the daily life of the person supported either in their home or within a day service setting. The Social Care Worker will assist and support people who use the service with the development of their individual person centred plan and the achievement of associated outcomes, and critically, will support people who use the service to make informed choices and fulfil their potential. They will encourage participation in the community through inclusive and creative thinking, seek opportunities for new experiences and help individuals make their own, informed choices. **PLEASE SEE FULL JOB DESCRIPTION ATTACHED Qualifications: Some of our benefits: · Competitive Rates of Pay (€40,851 - €57,217 Pro-Rata) · 22 days Annual Leave · Defined Benefit Pension Plan · Full Training provided · Career Progression · Sick Pay Benefits · Employee Assistance Programs Corlann is an Equal Opportunities Employer
Dog Groomer
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,600 shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland. Maxi Zoo Ireland are driven by the desire to make the life of pets and pets owners simpler, better and happier. We are seeking a qualified Groomer for our Turners Cross Store Start your career in grooming as a Groomer! As a Groomer in our Grooming Salon, you’ll have the opportunity to build personal relationships with your customers and their pets each time they visit and truly become a part of their family. You’ll get to know their pets’ styles and personalities to create a customized, stylish experience just for them! From that first shampoo to that final strut home, you’ll take pride in the services you provide Why join us? · Service pay- Higher rate of pay from when you reach 12 months service · KPI Related bonus · Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon · Paid leave- Sick leave, annual leave and bank holidays. · Refer a friend scheme · State of the art grooming salon and full grooming equpiment · Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. · Community- A chance to work in an environment where employees and customers share the same passion for animals · Educational opportunities- Continuous learning through our induction plan, e-learning academy, classroom training environment and development plans. · Employee assistance programme · Cycle to work Scheme What you will bring: · Fully flexible across 5 days, it is a full time role which includes weekends · Previous hands on experience in grooming salon and/or QQI Level 6 Dog Grooming/City & Guilds · Proficient in all aspects of grooming and clipping all dog breeds to a high standard. · Professional attitude that can communicate effectively with all salon customers and the wider grooming team to build trust and rapport with pet parents. · Time management: Independently prioritise and accomplish multiple tasks within established timeframes. · A passion for Animals: Interest in grooming/animal care. Are comfortable/confident around all breeds of dogs (large and small) and treats all furry visitors to the salon as they would their own pet. · Personal development: Drives their own development within the salon, is reliable, asks questions, uses time effectively to learn from the qualified groomer in the salon. Sees a long term career in grooming. What you will do: · Consultation - Communicating effectively with pet owners and providing advice and recommendations of the related product assortment. · Customer Engagement - Provide excellent customer service and demonstrate reliability and professionalism by consistently delivering high standard grooms. · Follow-Up and Follow-Through - Follow up with customers after their grooming appointments to ensure satisfaction and address any feedback or concerns promptly. · Sanitization and Cleanliness - Maintaining a clean and organized grooming area, including disinfecting equipment, washing towels and grooming tools, and ensuring a safe and hygienic environment for dogs and staff. · Product Knowledge – Promote Grooming Services and provide expert advice on products.
Manager
GET TO KNOW US Since 1984, Claudie Pierlot has explored the world and enriched its universe with new discoveries. Half clothing store, half manifesto, the Parisian studio's sweet madness is expressed in ready-to-wear, leather goods, shoes and accessories. Pieces to be worn and worn again, in line with the needs of an increasingly responsible fashion, to better blow their wind of freedom on the style of free spirits. Combining creativity and know-how, the outfits are decorated with bold prints, while the timeless twists are collected like souvenirs of travels to remember. The identity of the House is embodied by strong values, cultivated by the passion of our talents: Ambition, Audacity, Passion, Responsibility To join our talented teams, you will need a touch of audacity, a taste for challenge, a hint of creativity and passion for your job. Experience challenges that match your talent! KNOW THE ROLE As a Store Manager, you will be a true ambassador of our company project, and you will represent our values Key Responsibilities: KNOW HOW WE WORK Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Claudie Pierlot offers the same employment opportunities to everyone, without distinction. Therefore, all applications are processed solely on the basis of skills and experience. Back Share Apply Now
Operations Shift Supervisor
We are seeking a highly motivated and experienced DP Operations Shift Supervisor to join our pharmaceutical manufacturing team. In this key leadership role, you will oversee the safe and compliant production of drug product materials, ensuring all operations meet regulatory, safety, and organizational standards. You will lead a team of pharmaceutical technicians, drive continuous improvement, and play a crucial part in maintaining AbbVie’s reputation for quality and excellence. Key Responsibilities:
Warehouse Operator
Job Summary: To provide efficient and effective day to day tasks of the dispatch, packing and goods in departments . Key Responsibilities:
OSS Site Operative
About Activ8 Solar Energies: Activ8 Solar Energies are actively seeking a site operative to be part of our OSS installations team. This is a full-time permanent position inclusive of a competitive salary, bonus, pension, healthcare and additional benefits. We're dedicated to empowering homeowners and businesses towards self-sustainability through exceptional customer experiences and innovative products. Be part of an industry that's shaping the future of our planet. Why Join Us? At Activ8, we’re not just about energy efficient upgrades, we’re about people. You’ll join a team that values:
Assistant Staff Officer
Remuneration The salary scale for the post is at (01/02/2026) € 36,109, 38,241, 39,097, 41,260, 43,240, 44,973, 46,651, 48,914, 50,560, 52,235, 53,829, 55,463 LSIs Location of Post IHA Galway/ Roscommon IHA Mayo The purpose of this recruitment campaign is to form a panel to fill current and future Grade IV vacancies within HSE IHA Galway and Roscommon and HSE IHA Mayo. The panel will fill posts in Community Services and Acute Services. Once you are on the panel, you will be informed of the full details of individual job vacancies that arise in that area through an “expression of interest” message on Rezoomo. You can then express an interest in posts. Our Mission Our mission is to ensure that the people of West and North West: • are supported by accessible health and social care services to live healthier lives, • have access to safe, high quality, compassionate, and integrated care, delivered by highly skilled and valued staff, • can be confident that we will deliver the best health outcomes and value through a culture that supports continuous improvement, excellence in clinical practice, teaching, research and innovation Our Values The HSE's values of Care, Compassion, Trust and Learning, influence everything the Health Regions do. All HSE Health Regions encourage a culture where all staff live by these values every day, as they interact and deal with colleagues and members of the public. Reasonable Accommodations Candidates who require a Reasonable Accommodation/s to support their participation, at any stage, in the recruitment and selection process, should email the Regional Recruitment & Retention office at resources.human@hse.ie Reporting Relationship The post holder will report to the relevant Grade V/ Grade VI or other nominated manager. Purpose of the Post The post holder will be required to provide comprehensive clerical/ administrative support within the area of their responsibility and to supervise clerical staff under their remit. Principal Duties and Responsibilities · The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of the role and you will be required to participate in the hospital performance management programme · Assistant Staff Officers are required to have sufficient knowledge of the relevant procedures and practices to perform the role efficiently and ensure the standards set are maintained. The position of Assistant Staff Officer encompasses both managerial and administrative responsibilities which include the following: Administration · Ensure the efficient day to day administration of area of responsibility · Ensure deadlines are met and that service levels are maintained · Ensure an even distribution of workload among team, taking into account absence due to annual leave etc. · Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy · Use appropriate technology to ensure work is completed to a high standard. · Ensure that archives and records are accurate and readily available · Maintain confidentiality of documentation, records, etc. · Ensure line management is kept informed of issues · Ensure that the service is kept informed and that their views are communicated to middle management · Organise and attend Meetings as required · Take minutes at meeting and prepare for circulation following meeting. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Customer Service · Promote and maintain a customer focused environment including monitoring efficiency of service provided by the Team and notifying supervisor of any deficiencies. · Ensure that service users are treated with dignity and respect · Act on feedback from service users/customers and report same to supervisor. Human Resources/Supervision of Staff · Supervise and ensure the well-being of staff within own remit · Manage the performance of staff · Co-operate and work in harmony with other teams and disciplines Service Delivery & Improvement · Implement agreed changes to administration of the service · Encourage and support staff through change processes. · The post holder must foster and support a quality improvement culture throughout their area of responsibility. Advise, promote and participate in the implementation of best practice. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. KPI’s · The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. · The development of Action Plans to address KPI targets. · Driving and promoting a Performance Management culture. · In conjunction with line manager assist in the development of a Performance Management system for your profession. · The management and delivery of KPIs as a routine and core business objective. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: · Employees must attend fire lectures periodically and must observe fire orders. · All accidents within the Department must be reported immediately. · Infection Control Policies must be adhered to. · In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits. · In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. · Hospital uniform code must be adhered to. · Provide information that meets the need of Senior Management. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Risk Management, Infection Control, Hygiene Services and Health & Safety · The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. · The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: o Continuous Quality Improvement Initiatives o Document Control Information Management Systems o Risk Management Strategy and Policies o Hygiene Related Policies, Procedures and Standards o Decontamination Code of Practice o Infection Control Policies o Safety Statement, Health & Safety Policies and Fire Procedure o Data Protection and confidentiality Policies · The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Region’s Risk Management Incident/Near miss reporting Policies and Procedures. · The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. · The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. · The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager. · The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. · The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. · The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. · It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experiences, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Each candidate for and any person holding the office must be of good character Post specific Requirements Where a post has specific requirements, these will be notified to panel members at “expression of interest” stage, e.g. shift work, unsocial hours, access to appropriate transport to carry out the duties and responsibilities of the role Other requirements specific to the post Flexibility regards working hours to meet the demands of the post. Skills, competencies and/or knowledge Knowledge and Experience Relevant to the Role Demonstrate: · Experience of working in a busy office environment. · General knowledge of the Health Service and how it works. · Knowledge of wider HSE transformation programme. · Sufficient knowledge & expertise to carry out the functions of the post. · Excellent MS Office skills in order to effectively manage deadlines and prioritise work accordingly. · Demonstrate effective analytical and decision making skills. · Demonstrate flexibility to cross cover, e.g. attitude to work and availability to work unsocial and flexible hours including evenings, nights and weekends as required. Planning & Organising Skills including Commitment to providing a Quality Service Demonstrate: · Excellent planning and organisational skills including using computer technology effectively. · The ability to manage deadlines and effectively handle multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. · Commitment to providing a quality service, awareness and appreciation of the service user and has very good communication skills. · Embracing the change agenda; demonstrating flexibility, initiative and adaptability in a changing work environment. Evaluating Information, Problem Solving & Decision Making Demonstrate: · The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. · Initiative in the resolution of complex issues. · The ability to recognise when it is appropriate to refer decisions to a higher level of management. · A capacity to develop new proposals and recommend decisions on a proactive basis. · Flexibility, problem solving and initiative skills including the ability to implement change Team Working Demonstrate: · The ability to work as part of a team and to establish a good working relationship with a wide range of internal and external stakeholders. · Ability to work independently on own initiative and as part of a team. · The capacity for management responsibility and initiative. · Motivation and an innovative approach to the job within a changing working environment. Communication & Interpersonal Skills Demonstrate : · Effective communication and interpersonal skills including the ability to present information in a clear and concise manner. · Strong written communication skills. · The ability to build and maintain relationships with a variety of stakeholders. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. As this occupation is not one of those listed on the Department of Enterprise, Tourism & Employment Critical Skills Occupations List, therefore, we would be unable to obtain a Critical Skills Employment Permit for this role. To qualify candidates must be eligible by the closing date of the campaign. Campaign Specific Selection Process Ranking/Shortlisting/ Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.
Assistant Staff Officer
Remuneration The salary scale for the post is at (01/02/2026) € 36,109, 38,241, 39,097, 41,260, 43,240, 44,973, 46,651, 48,914, 50,560, 52,235, 53,829, 55,463 LSIs Location of Post IHA Galway/ Roscommon IHA Mayo The purpose of this recruitment campaign is to form a panel to fill current and future Grade IV vacancies within HSE IHA Galway and Roscommon and HSE IHA Mayo. The panel will fill posts in Community Services and Acute Services. Once you are on the panel, you will be informed of the full details of individual job vacancies that arise in that area through an “expression of interest” message on Rezoomo. You can then express an interest in posts. Our Mission Our mission is to ensure that the people of West and North West: • are supported by accessible health and social care services to live healthier lives, • have access to safe, high quality, compassionate, and integrated care, delivered by highly skilled and valued staff, • can be confident that we will deliver the best health outcomes and value through a culture that supports continuous improvement, excellence in clinical practice, teaching, research and innovation Our Values The HSE's values of Care, Compassion, Trust and Learning, influence everything the Health Regions do. All HSE Health Regions encourage a culture where all staff live by these values every day, as they interact and deal with colleagues and members of the public. Reasonable Accommodations Candidates who require a Reasonable Accommodation/s to support their participation, at any stage, in the recruitment and selection process, should email the Regional Recruitment & Retention office at resources.human@hse.ie Reporting Relationship The post holder will report to the relevant Grade V/ Grade VI or other nominated manager. Purpose of the Post The post holder will be required to provide comprehensive clerical/ administrative support within the area of their responsibility and to supervise clerical staff under their remit. Principal Duties and Responsibilities · The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of the role and you will be required to participate in the hospital performance management programme · Assistant Staff Officers are required to have sufficient knowledge of the relevant procedures and practices to perform the role efficiently and ensure the standards set are maintained. The position of Assistant Staff Officer encompasses both managerial and administrative responsibilities which include the following: Administration · Ensure the efficient day to day administration of area of responsibility · Ensure deadlines are met and that service levels are maintained · Ensure an even distribution of workload among team, taking into account absence due to annual leave etc. · Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy · Use appropriate technology to ensure work is completed to a high standard. · Ensure that archives and records are accurate and readily available · Maintain confidentiality of documentation, records, etc. · Ensure line management is kept informed of issues · Ensure that the service is kept informed and that their views are communicated to middle management · Organise and attend Meetings as required · Take minutes at meeting and prepare for circulation following meeting. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Customer Service · Promote and maintain a customer focused environment including monitoring efficiency of service provided by the Team and notifying supervisor of any deficiencies. · Ensure that service users are treated with dignity and respect · Act on feedback from service users/customers and report same to supervisor. Human Resources/Supervision of Staff · Supervise and ensure the well-being of staff within own remit · Manage the performance of staff · Co-operate and work in harmony with other teams and disciplines Service Delivery & Improvement · Implement agreed changes to administration of the service · Encourage and support staff through change processes. · The post holder must foster and support a quality improvement culture throughout their area of responsibility. Advise, promote and participate in the implementation of best practice. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. KPI’s · The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. · The development of Action Plans to address KPI targets. · Driving and promoting a Performance Management culture. · In conjunction with line manager assist in the development of a Performance Management system for your profession. · The management and delivery of KPIs as a routine and core business objective. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: · Employees must attend fire lectures periodically and must observe fire orders. · All accidents within the Department must be reported immediately. · Infection Control Policies must be adhered to. · In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits. · In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. · Hospital uniform code must be adhered to. · Provide information that meets the need of Senior Management. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Risk Management, Infection Control, Hygiene Services and Health & Safety · The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. · The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: o Continuous Quality Improvement Initiatives o Document Control Information Management Systems o Risk Management Strategy and Policies o Hygiene Related Policies, Procedures and Standards o Decontamination Code of Practice o Infection Control Policies o Safety Statement, Health & Safety Policies and Fire Procedure o Data Protection and confidentiality Policies · The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Region’s Risk Management Incident/Near miss reporting Policies and Procedures. · The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. · The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. · The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager. · The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. · The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. · The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. · It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experiences, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Each candidate for and any person holding the office must be of good character Post specific Requirements Where a post has specific requirements, these will be notified to panel members at “expression of interest” stage, e.g. shift work, unsocial hours, access to appropriate transport to carry out the duties and responsibilities of the role Other requirements specific to the post Flexibility regards working hours to meet the demands of the post. Skills, competencies and/or knowledge Knowledge and Experience Relevant to the Role Demonstrate: · Experience of working in a busy office environment. · General knowledge of the Health Service and how it works. · Knowledge of wider HSE transformation programme. · Sufficient knowledge & expertise to carry out the functions of the post. · Excellent MS Office skills in order to effectively manage deadlines and prioritise work accordingly. · Demonstrate effective analytical and decision making skills. · Demonstrate flexibility to cross cover, e.g. attitude to work and availability to work unsocial and flexible hours including evenings, nights and weekends as required. Planning & Organising Skills including Commitment to providing a Quality Service Demonstrate: · Excellent planning and organisational skills including using computer technology effectively. · The ability to manage deadlines and effectively handle multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. · Commitment to providing a quality service, awareness and appreciation of the service user and has very good communication skills. · Embracing the change agenda; demonstrating flexibility, initiative and adaptability in a changing work environment. Evaluating Information, Problem Solving & Decision Making Demonstrate: · The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. · Initiative in the resolution of complex issues. · The ability to recognise when it is appropriate to refer decisions to a higher level of management. · A capacity to develop new proposals and recommend decisions on a proactive basis. · Flexibility, problem solving and initiative skills including the ability to implement change Team Working Demonstrate: · The ability to work as part of a team and to establish a good working relationship with a wide range of internal and external stakeholders. · Ability to work independently on own initiative and as part of a team. · The capacity for management responsibility and initiative. · Motivation and an innovative approach to the job within a changing working environment. Communication & Interpersonal Skills Demonstrate : · Effective communication and interpersonal skills including the ability to present information in a clear and concise manner. · Strong written communication skills. · The ability to build and maintain relationships with a variety of stakeholders. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. As this occupation is not one of those listed on the Department of Enterprise, Tourism & Employment Critical Skills Occupations List, therefore, we would be unable to obtain a Critical Skills Employment Permit for this role. To qualify candidates must be eligible by the closing date of the campaign. Campaign Specific Selection Process Ranking/Shortlisting/ Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.
