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Sort by: relevance | dateCustomer Experience Associate / Representative
Main Purpose The Customer Experience Associate/Representative respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concern. Support the delivery of administrative and operations assistance to sales and distribution team, designed to promote revenue growth, margins, productivity, and exceptional levels of customer satisfaction. This is a 6-month fixed term contract position. Responsibilities
Customer Service Advisor
Fexco Managed Services is seeking Customer Service Advisors to join our outsourcing division on a full-time, permanent basis. These roles offer the flexibility to work either fully onsite or in a hybrid arrangement, with 2–3 days per week in our Kerry offices, located in Killorglin, Co. Kerry. About this Opportunity Looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you… We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco. How you will spend your day with us
Catering Officer
Purpose of the post • To support catering management in the overall management of catering services. • To direct, evaluate and supervise the catering operation on the Hospital campus. • To deputise for the Catering Manager, where appropriate. • To implement, monitor and audit food safety standards to ensure compliance with all current legislative specifications. Principal duties and responsibilities The Catering Officer, Grade II will: Catering Services • Be responsible for the provision of a high quality catering service to all residents and service users. • Develop good customer relations, including surveying customer opinions. • Be responsible for the organisation of catering facilities, including continuous menu planning in conjunction with the Chef I/Chef II, to incorporate variety and choice of suitable foods to meet the nutritional needs and personal requests of all service users, specialised diets, functions and the introduction of new menus as appropriate for patients and staff in conjunction with the Chef I/Chef II. • Liaise with Dietitians, Speech & Language Therapists, Nursing staff and the wider Multi-Disciplinary Team as required in relation to all aspects of catering services to patients. • Ensure catering services are operated within budget. • Participate in internal/external audits and other accreditation initiatives as may be required. • Manage corrective actions and recommendations arising from internal/external audits. • Order food and oversee food deliveries to ensure that only superior produce is accepted as per specification. • Maintain all appropriate records and management information reports required. • Provide leadership throughout the catering service to meet the standards required in keeping with best practice, HSE Policies and legislation. Quality of Service • Gather information from the wards in relation to patients’ meals, stock management, food waste; deal with customer queries and complaints when appropriate and compile reports for the Catering Manager. • Ensure that standards of service are maintained and all aspects of HACCP are fully implemented, including ongoing staff training courses. • Ensure that all meals are prepared on schedule for patients and staff and are within nutritional and dietetic control guidelines. • Lead on change, ensuring safe, efficient and effective use of all resources. • Develop and implement, where necessary, the policies and procedures associated with best and safe practice and monitor compliance with these practices. • “Walk the Floor” during service periods to ensure that excellent levels of service are being delivered as standard. • Manage the quality and hygiene of the food cycle from preparation through to delivery, including presentation. Hygiene and HACCP • Check that all areas are kept clean and in hygienic conditions and monitor cleaning schedules. • Ensure that all principles of HACCP are checked on a daily basis and weekly audits are carried out to test the effectiveness of the system. • Administer the HACCP system in the kitchen and other areas in conjunction with the Senior Chef(s) and with each member of staff. • Ensure that all staff are aware of HACCP procedures/controls and are acting accordingly. • Liaise with contract cleaning companies to ensure that specified standards are maintained and that the terms of the contract are satisfactorily met. • Manage food storage standards. • Ensure that all HACCP documentation is being completed daily by all relevant staff and that full traceability for all foods is evident within the documentation. • Be competent in HACCP record storage, filing and efficient retrieval for inspection purposes. Health and Safety • Ensure that all staff are provided with, and wear, full uniform and personal protective equipment, including footwear. • Ensure that equipment and work areas/practices are safe and are fully risk assessed. Ensure that maintenance is carried out in a timely and regular fashion and escalate as appropriate. • Report and take necessary action in the event of fire, an accident, stock damage and unfit food, and complete the necessary documentation/reports. • Comply with the cash handling procedures as agreed. • Ensure all staff are fully aware of and adhere to Fire Safety, Smoking Policy and Health and Safety Regulations. • Take necessary steps to ensure the security of all equipment, utensils, stores and offices. • Arrange courses in fire safety, manual handling, food hygiene and other relevant processes, in conjunction with the Catering Manager. • Keep the safety statement updated, and carry out safety and cleaning audits, to ensure that health and safety standards are maintained. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role, for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards, etc., and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. • Risk manage all aspects of the services and control the identified risks within your scope or escalate as appropriate. • Keep risk assessments and ensure the Hospital specific safety statement is updated for the Catering Department and carry out safety audits to ensure Health and Safety standards are maintained. • Ensure all chemicals are safely stored and managed within the Catering Department. Management and Supervision of Staff • Supervise and liaise with all Catering staff and the Chef I/Chef II in the department. • Ensure, in conjunction with the Senior Chef(s) and Catering Manager, that sufficient staff are available each day on all shifts to provide proper services. • Ensure that all catering staff are adequately trained to provide a high quality service to all customers. • Maintain good communications within the department and encourage good employee relations, including ensuring that staff are aware of and comply with all relevant personnel procedures and code of conduct. • Deal with matters of staff discipline in accordance with the hospital Grievance Procedure. • Keep the Catering Manager informed in relation to staff grievances, discipline issues and staff welfare issues as appropriate. • Be responsible for the monitoring and controlling of staff entitlements to leave; completing timesheets, absenteeism reports and sick leave records, and returning them to the appropriate departments. Information Technology • Be aware of modern developments within the industry, and assist in the introduction/implementation of new/updated technologies. • Operate existing/new/updated technology as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility criteria Qualifications and/or experience Candidates must have at the latest date of application: Statutory Registration, Professional Qualifications, Experience, etc. Eligible applicants will be those who on the closing date for the competition: i. Hold the Bachelors of Arts, NFQ Level 7 in Hospitality Management awarded by Technical University Dublin https://www.tudublin.ie/study/undergraduate/courses/hospitalitymanagementtu745 OR ii. Hospitality Studies (Higher Certificate) (Level 6) awarded by the Munster Technical University https://www.cit.ie/course/cr657 OR iii. A Diploma in Dietetics OR iv. An equivalent qualification OR v. Be currently employed in the HSE or funded agency as a Catering Officer AND vi. Candidates must have at least one year’s satisfactory experience in the direction and control of the catering arrangements for an institution or other establishment catering for a minimum of 200 persons per day. OR vii. Have a total of at least two years’ satisfactory experience in the direction and control or in assisting in the direction and control of the catering arrangements for an institution or other establishment catering for a minimum of 200 persons per day. AND b) All candidates must have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Post specific requirements • Demonstrate depth and breadth of experience working in a HACCP (Hazard Analysis and Critical Control Point) environment, as relevant to the role. • Experience in a leadership and team management/supervising staff role. Other requirements specific to the post • The successful candidate will be required to work the agreed roster arrangements advised by the Line Manager. • Flexibility in regard to roster arrangements will be required. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Skills, competencies and/or knowledge Candidates must: Professional Knowledge/Experience • Demonstrate sound knowledge of up-to-date catering management skills. • Demonstrate a commitment to on-going professional education and research. Planning and Organising Skills • Demonstrate the ability to plan and organise resources effectively. • Demonstrate an ability to manage change. Commitment to providing a quality service • Demonstrate a strong commitment to maintaining work standards and delivering a quality service to service users. • Demonstrate flexibility and sound practical judgement and decisiveness in solving problems. • Demonstrate innovation and creativity. Leadership and Teamwork • Demonstrate effective team building and leadership skills. • Demonstrate an ability to delegate effectively. • Demonstrate an ability to motivate self and others. Communication and Interpersonal Skills • Demonstrate good communication and interpersonal skills. Tenure The current vacancy available is permanent and whole time. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004, the Public Service Management (Recruitment and Appointments) Act 2004, and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Working week The standard weekly working hours of attendance for your grade are 35 hours per week. Your normal weekly working hours are 35 hours. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent. Annual leave The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004. Age The Public Service Superannuation (Age of Retirement) Act, 2018 set 70 years as the compulsory retirement age for public servants. Public Servants not affected by this legislation: Public servants joining the public service or re-joining the public service with a 26-week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Public servants joining the public service or re-joining the public service after a 26-week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70. Remuneration The salary scale for the post as at 1st February 2026: €52,235 €53,798 €55,391 €57,021 €58,659 €60,569 €62,485 LSIs New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.
Teacher
See attached job advert NB: Permanent Full Time
Qualified Gym Instructor
Gym Instructor - Arena Health & Fitness Club Under new ownership of FBD Hotels & Resorts, we are delighted to be recruiting for experienced full time Leisure Specialiststo join our highly successful and award-winning hotel club at our 4* Grand Hotel, Malahide. We are ideally looking for a candidate who wants to help build a personal training clientele, and who wants to work in a proactive club where personal attention is a must. If you are enthusiastic and enjoy working within a team but have the initiative to work alone, want to be given time with your clients not just for sales, we would be delighted to hear more about you! Minimum Job Requirements: • REPS registered Desirable: •Previous experience of working in a club environment and teaching a wide variety of classes - would be an advantage •Hold a current RLSS/IWS National Pool Lifeguard qualification - would be an advantage •Have a nationally recognised gym qualification (Ncef/Ncehs or equivalent) min Level 3, level 4- would be an advantage Perks of joining the team: We have a very friendly and helpful team and we hope you will fit right into our family. We provide: · Excellent working conditions and state of the art facilities. · Complementary parking on site. · Staff recognition & awards · Family and Friends discounted rates across FBD Group & 15% Affinity Discount on Car & Home Insurance · TaxSaver Scheme & Bike to Work Scheme. · Cash Saving Scheme · 'Refer a friend' scheme
Kitchen Porters
Kitchen Support– 4* Grand Hotel Under the FBD Hotels & Resorts management, an excellent opportunity has arisen to join our team for Kitchen Porters at the Grand Hotel, Malahide. Previous experience in a similar role would be preferrable. Candidates should only apply if they can work fully flexible hours and get to and from Malahide without relying on public transport as shifts will be outside of Train/Bus hours. Objective: To assist the Culinary Team in maintaining the standards in areas such as hygiene and food safety. The successful candidate will work closely with our Head Chef in the busy kitchen of the Grand Hotel. Responsibilities will include: · Maintaining a high level of operational hygiene in all Kitchen areas in compliance with Hotel and Health and Safety regulations · Carrying out cleaning duties as outlined in the cleaning schedule and complete daily / weekly cleaning checklists for all cleaning tasks performed · Cleaning pots, pans and general Kitchen equipment as required, ensuring correct storage · Thorough deep cleaning of Kitchen as required including equipment and storage areas · Dealing with stock rotation and deliveries What are we looking for? We are seeking an enthusiastic, motivated and hardworking individual with a strong commitment to quality, high standards, service and customer care. Perks of joining the team: We have a very friendly and helpful team and we hope you will fit right into our family. We provide: · Great Remuneration package · Meals on duty · Complementary Staff parking · Complementary use of the Arena Fitness Club · Staff recognition & awards · Family and Friends discounted rates across F&B Hotels Group · Taxsaver Scheme · Bike to work Scheme · Cash saving scheme · 'Refer a friend' scheme
Senior Sports Development Officer
Role and Responsibilities The Senior Sports Officer will plan, promote and develop sport and recreation in Fingal. The officer will be responsible for the delivery of initiatives which will develop and expand the range of opportunities for all the people of Fingal County to more fully participate in recreational, sporting and physical activity. The vision is to increase participation in sport, recreation and physical activity while supporting excellence regardless of age, gender, ability, economic or social circumstances. Duties The person appointed will carry out their duties subject to the control and direction of the appropriate officer. The duties will include but are not limited to: • To prepare reports for and attend meetings of the Fingal Sports Partnership, as required, as well as the production of reports for Area Committees, SPCs and Council meetings, and any other reports as required by the Senior Sports Officer, Director or Manager. • To liaise, as necessary, with Community Development personnel of the Division in their area teams, so as to facilitate the effectiveness of their work. • To contribute to the production of an annual programme and annual report for the Division. • To contribute to the production of and subsequent review of a Play and Recreation Strategy for the county. • To liaise with the administrative staff of the Section to facilitate the smooth management of the Division, including the planning and review of budgets. • To deputise for more senior officers, as appropriate. • To undertake other duties as assigned by the Director. • Undertake any other duties as may be assigned from time to time. These duties which are indicative rather than exhaustive are carried out under general direction. Persons appointed will be required to work in any location within the Fingal administrative area. Qualifications and requirements of the post Character Candidates shall be of good character. Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, training, experience, etc. On the latest date for receipt of completed application forms, candidates shall: (i) Possess a third level qualification of at least degree level in Sports Development, Leisure Management, Health Fitness, and Leisure Studies (ii) Have three years relevant experience in Sports Health Fitness Development (iii) Hold a current clean full driving licence, and have access to a car at all times for use in their work The Selection Process Fingal County Council reserves the right to shortlist applications, if required. This is not to suggest that any candidate may be unsuitable or incapable of undertaking the duties of the post advertised, but rather that there may be candidates who have demonstrated that they are better qualified and or have more relevant experience. Step 1: Initial Screening In the first instance, all applications received by the latest date and time for receipt of completed applications are screened for eligibility in accordance with the qualifications for the post as set out in this booklet and declared by the Minister for the Department of Housing, Local Government and Heritage under Section 160 of the Local Government Act 2001. Step 2: Shortlisting Each candidate’s application may be assessed against pre-determined criteria based on the requirements of the position as outlined in this booklet. It is the sole responsibility of the applicant to provide a detailed and accurate account of their qualifications and or experience in their application form and to outline the relevance of their experience in the examples provided. Step 3: Interview Candidates who are successful in the shortlisting process will be invited to attend for interview. Fingal County Council will endeavour to give sufficient notice of the interview to shortlisted candidates. Thereafter, it is the responsibility of the candidate to make themselves available on the date and time selected. Candidates who do not attend for interview will be deemed to have withdrawn their application from the competition. Expenses incurred by candidates in attending for interview will be at the candidates own expense. An independent interview board will be established by the Senior Executive Officer, People Services, or other designated officer, to assess the candidates shortlisted for interview. The interview board will generally comprise of a Chairperson and two other members, who will have expert knowledge in the relevant field. The objective of the interview board is to identify candidates who best meet the objective criteria and competencies required for the position and to place them in order of merit. Candidates who are successful in the interview will be qualified in order of merit for appointment to the post of Senior Staff Officer and placed on a panel. It should be noted that placement on a panel may not necessarily lead to a job offer. The selection process is not concluded until such time as references have been sought and clearance checks, including Garda vetting, occupational health, verification of education qualifications, have been carried out to the satisfaction of the Council. Particulars of Employment The employment is whole time, permanent and pensionable. Persons who become pensionable employees of a local authority who are liable to pay the Class A rate of PRSI contribution will be required in respect of their superannuation to contribute to the local authority at the rate of one point five percent of their pensionable remuneration plus three point five percent of net pensionable remuneration, that is pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children. Persons who become pensionable employees of a local authority who are liable to pay the Class D rate of PRSI contribution will be required in respect of their superannuation to contribute to the local authority at the rate of five percent of their pensionable remuneration. All persons who become pensionable employees of a local authority will be required in respect of the local Government Spouses and Children’s Contributory Pension Scheme to contribute to the local authority at the rate of one point five percent of their pensionable remuneration in accordance with the terms of the Scheme. Probation Where a person who is not already a permanent employee of a local authority is employed, the following provisions shall apply: (a) there shall be a period after such employment takes effect during which such persons shall hold such employment on probation, (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period, (c) such persons shall cease to hold employment at the end of the period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. Salary Fifty seven thousand eight hundred and ninety five euro, fifty nine thousand two hundred and seventy six euro, sixty thousand nine hundred and sixty euro, sixty four thousand one hundred and twenty six euro, sixty six thousand and seventeen euro, sixty eight thousand three hundred and sixty seven euro, seventy thousand seven hundred and thirty euro. Health For the purpose of satisfying the requirement as to health it will be necessary for successful candidates, before they are employed, to undergo a medical examination by a qualified medical practitioner to be nominated by the Local Authority. Citizenship Candidates must, by the date of any job offer, be: a citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or a citizen of the United Kingdom; or a citizen of Switzerland pursuant to the agreement between the European Union and Switzerland on the free movement of persons; or a non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or a person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or a non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the United Kingdom or Switzerland and has a stamp 4 visa. Retirement Age The retirement age is 70 years. Recruitment A local authority may decide, by reason of the number of persons seeking admission to a competition, to carry out a shortlisting procedure. The number of persons to be invited, in these circumstances, to interview shall be determined by the local authority from time to time, having regard to the likely number of vacancies to be filled. Selection will be by means of an interview conducted by or on behalf of the local authority. Candidates will be required to pay any expenses incurred by them in attending the interview. Panels may be formed on the basis of such interviews. Candidates whose names are on a panel and who satisfy the local authority that they possess the qualification declared for the post and that they are otherwise suitable for employment may, within the life of the panel, be employed as appropriate vacancies arise. The local authority shall require a person to whom employment is offered to take up such employment within a period of not more than 6 weeks and if he or she fails to take up the employment within such period or such longer period as the local authority in its absolute discretion may determine, the local authority shall not employ the person.
Ticket Collector/Receptionist/Pool Assistant
SECTION 1: THE ROLE The Ticket Collector / Receptionist / Pool Assistant will report to the Manager or their deputy and will assist, supervise and control, where necessary users of the facility. The Ticket Collector / Receptionist will ensure that all activity areas are ready for use as required both in terms of cleanliness and equipment that is required. The Ticket Collector / Receptionist / Pool Assistant will ensure that the customer care policy of the facility is always maintained to the highest standards. On taking up duty, the successful applicant(s) may have an opportunity to train as a Swimming Teacher and in First Aid. The Ticket Collector / Receptionist / Pool Assistant will ensure that all activity areas are ready for use as required both in terms of cleanliness and equipment that is required. The Ticket Collector / Receptionist / Pool Assistant will teach and coach as required and ensure that the customer care policy of the facility is always maintained to the highest standards. SECTION 2: DUTIES The duties may include but are not limited to the following and the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office. The duties may include but are not limited to the following: Ticket Collector / Receptionist Reception duties as instructed by the Manager and Supervisors including: • Answering Phone • Booking in Customers • Responsibility for the carrying and handling of monies, receipting and lodging • Purchase Ordering • Statistic gathering and reporting • Making payments • Organising classes • Cleaning of foyer, meeting room, accessible toilet, and other areas as required • Provision of general assistance to the Manager and Supervisors in furthering the successful operation of the facility • Opening / Closing of Building • Attendance at meetings and training as required Pool Assistant Duties • Report to the Manager / Supervisors and assist, lifeguard and teach where applicable, users of the facility • Teach as required and ensure that the customer care policy of the facility is always maintained to the highest standards • Lifeguarding of all swimmers • Assist and instruct individuals and / or groups in swimming tuition • Effect minor repairs to equipment and maintain all equipment in a safe and proper manner • Administer First Aid where appropriate • Water testing and recording of results • The Pool Assistant will be required to update his / her Life Saving, Swimming Teaching and First Aid qualifications at the prescribed intervals General Duties • Promotion of the facility • Supervision of activities in all areas of the facility • Supervision and control of entrance areas, the foyer, pool hall, changing rooms and other areas • Enforcement of rules and regulations of the facility and monitoring the behaviour of all patrons • Report writing for accidents and incidents, etc. • Setting up, changing and storing equipment, furniture and any apparatus as required by the programme of the complex • To ensure that all activity areas are ready for use as required both in terms of cleanliness and equipment that is required • Cleaning of pool surrounds, decks, changing rooms, toilets foyer, meeting room, and other areas as required • To receive supplies and equipment, recording and storage of same • Any other duties, which from time to time, may be allocated by the Manager and / or Supervisors SECTION 3: ELIGIBILITY CRITERIA / QUALIFICATIONS Character Each candidate must be of good character. Health Each Candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, Experience Each candidate must, on the latest date for receipt of completed application forms: • Hold a minimum current Irish Water Safety Pool Lifeguard award or RLSS National Pool Lifeguard Qualification and • Have a thorough knowledge of resuscitation including Cardio Pulmonary Resuscitation and First Aid If the successful applicant does not have a First Aid Qualification, they will be required to obtain it within 6 months of appointment. Desirable but not essential • Swimming Teacher’s Award • A Certificate of Competence in Pool Plant Operator • Previous work in a swimming pool is also desirable but not necessary as full training will be provided • Understanding of the role of Ticket Collector / Receptionist • Relevant administrative experience and clerical skills • Strong customer service ethos • Experience of working as part of a team • Knowledge and experience of operating ICT systems Age Each candidate must be not less than 17 years of age on closing date for receipt of applications for this post. Age restrictions shall only apply to a candidate where he / she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004. A candidate who is not classified as a new entrant must be under 70 years of age. SECTION 4: COMPETENCIES A Competency Based Application form requires you to describe some of your personal achievements to date that demonstrate certain competencies required for the position for which you are applying. For each competency, you are given a description of a skill or quality. You are then asked to describe a situation from your own experience which demonstrates this skill or quality. For each example, please include: a) the nature of the task, problem, or objective b) what you actually did and how you demonstrated the skill or quality c) the outcome or result and your estimate of your contribution Teamwork • Shows respect for colleagues and co workers • Develops and maintains good working relationships with others • Shares information and knowledge as appropriate • Understands own role in the team and contributes effectively Information Management / Delivery of Results / Self Development • Works in a thorough and organised manner • Follows procedures and understands their importance • Maintains accurate records • Draws appropriate conclusions from information • Completes work in a timely manner • Demonstrates initiative and flexibility • Checks work to ensure high standards • Learns from mistakes • Is committed to self development Customer Service and Communications Skills • Listens actively and understands customer needs • Communicates clearly and effectively • Remains professional and courteous at all times • Can communicate with confidence when required SECTION 5: SELECTION PROCESS The recruitment selection process will include an interview. A panel may be formed. SECTION 6: TENURE The position is full-time and pensionable. SECTION 7: SALARY Wages: €17.0259 basic per hour (point 1), rising by annual increments to €17.4632 basic per hour (point 13), subject to satisfactory performance. SECTION 8: LOCATION OF POST The position will be based initially at Fermoy Swimming Pool. SECTION 9: WORKING HOURS The employment is full-time, 39 hours per week. The post requires flexibility in working hours including night, weekend and bank holiday work. SECTION 10: ANNUAL LEAVE Annual leave allowance is 25 days per annum inclusive of Good Friday. SECTION 10: GARDA VETTING The successful candidate will be subject to Garda Vetting in advance of appointment to the position.
Technician Grade I (Environment)
THE ROLE The Technician Grade I (Environmental) supports the delivery of environmental services within Cork City Council, assisting in monitoring, inspection, technical analysis and reporting activities across areas such as waste management, water quality and environmental protection. The role involves fieldwork, laboratory work, data analysis, and stakeholder engagement, contributing to regulatory compliance and the implementation of environmental policies and programmes. The post holder works as part of a multidisciplinary team and engages with internal departments, external agencies, and the public to support environmental objectives and service delivery. DUTIES Duties for the post of Technician Grade I (Environmental) will include, but are not limited to, the following: Administrative and Operational Support • Carry out general administrative duties including handling queries, maintaining records, inputting information, and answering telephone calls. • Use IT systems including word processing, spreadsheets, databases, email, and internet applications. • Prepare data and information for line managers and colleagues. • Maintain accurate records and documentation. • Support line managers and colleagues in delivering services and projects. • Work as part of a team to deliver environmental services. Environmental Monitoring, Inspection and Fieldwork • Carry out environmental inspections relating to air, noise, waste, and water. • Take samples of groundwater, surface water, leachate, and landfill gas. • Carry out site visits and fieldwork in a range of environments and conditions. • Use, maintain and calibrate environmental monitoring and sampling equipment. • Carry out laboratory work for water and wastewater analysis. • Complete safety-related work and reporting. • Support compliance with environmental legislation, licences, permits and Council procedures. Technical Assessment and Analysis • Assess contaminated ground and aquifer reports. • Interpret chemical analysis results for groundwater, surface water and leachate. • Analyse groundwater monitoring data and trigger levels. • Review groundwater modelling reports. • Assist in preparing technical reports and environmental documentation. • Assist in preparing Annual Environmental Reports. Waste Management and Environmental Protection • Support waste enforcement and environmental protection activities. • Liaise with Council staff and the Regional Waste Management Office on the National Waste Management Plan for the Circular Economy. • Investigate and respond to environmental and waste complaints. • Liaise with private businesses, contractors, and site operators on environmental matters. • Support environmental sustainability and improvement initiatives. Stakeholder Engagement and Communication • Respond to queries from members of the public and provide information. • Liaise with other Local Authorities, Government Departments and statutory agencies (e.g. EPA). • Prepare and present reports to stakeholders and regulatory bodies. Health, Safety and Compliance • Follow Health and Safety legislation and Council policies. • Assist in preparing risk assessments and safe systems of work. • Ensure safe working practices during inspections, sampling and fieldwork. General Responsibilities • Deputise for the facility manager or more senior staff when required. • Carry out other duties assigned from time to time. • Contribute to service improvement and the development of the role. The above duties are not intended to be a comprehensive list of all responsibilities involved. Accordingly, the post holder may be required to perform other duties appropriate to the post, as may be assigned from time to time, and to contribute to the ongoing development and evolution of the role while in office. QUALIFICATIONS FOR THE POST Character Candidates shall be of good character. Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, Experience, etc. Candidates shall on the latest date for receipt of completed application forms for the post: (a) Have passed the N.C.E.A. / H.E.T.A.C National Certificate Final Examination in Science in Applied Biology, or in Science in Applied Chemistry, Or Hold an equivalent qualification, And (b) Have at least three years satisfactory relevant experience after attaining the qualification concerned, Or (c) (i) Have satisfactory relevant experience in a technician post at Grade II level, or in an analogous post under a local authority or health board in the State, And (ii) Have at least three years satisfactory relevant experience in a technician post at Grade II level or in an analogous post, Or (iii) Have satisfactory service in a technician post at Grade I or higher level in an analogous post under a local authority or health board in the State, (d) Possess adequate training or experience relating to the control and supervision of staff. Desirable Skills The ideal candidate will: • Demonstrate strong capability in the following competencies: Delivering Results Personal Performance Personal Effectiveness • Have satisfactory experience in a science-related role. • Holders of the office may be required to drive a car in the course of their duties and therefore are required to hold a full driving licence for class B vehicles free from disqualifications. • Possess appropriate ICT skills, including proficiency in Microsoft Word, Excel, email, and other software relevant to specific project work. • Demonstrate the knowledge and skills required to undertake the duties of the post, including the ability to: Follow direction and instructions Organise and prioritise work effectively Work effectively with the public and colleagues Demonstrate flexibility in their approach to work Communicate clearly and concisely Salary The salary scale for the post is: €49,260 - €49,998 - €50,968 - €51,944 - €52,923 - €53,925 - €54,850 - €56,597 (LSI 1) - €58,368 (LSI 2) In accordance with Departmental Circular Letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011 will enter the scale at the minimum point. Hours of Duty The standard working week is 35 hours per week. The role may, on occasion, require evening or weekend work. Holders of the post may be required to attend for duty at any time, in accordance with arrangements made by the local authority. The Council reserves the right to alter hours of work from time to time. All hours worked will be subject to the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time (Regulations) Act, 2001.
Seasonal Guide/Information Officer
OPW Areas of Responsibility The Office of Public Works is a State body with responsibility for the protection of Ireland’s built heritage. This is achieved through the conservation, presentation and management of National Monuments, National Historic Properties and Government buildings. Our diverse portfolio consists of 780 sites from all periods of our history encompassing sites from prehistoric to late medieval periods of our history. Seasonal Guide / Information Officer About the position: Visitor Services of the Office of Public Works currently seek enthusiastic people to join their dedicated Guide Teams at National Monument / National Historic Property Sites under their remit. This competition will be used to fill a range of temporary / seasonal posts over the next year. The duration of seasonal employment may vary, depending on the local operational requirements. The hours, commencement dates and completion dates of the season may also vary for the same reasons. The role of the seasonal guide / information officer will include: Protection of the site • Ensuring that any rules for visitors are observed • Being responsible for security and safety at the site • Supervising visitors so as to maintain order and prevent interference with the site • Assist in the development and implementation of educational activities • Assist in the development of exhibitions and running events, if required Visitor reception and related issues • Welcoming visitors to the site • Introducing visitors to the site and its facilities • Administering admission tickets and receipts • Selling literature, postcards and posters • Counting money and reconciling receipts • Counting stock • Keeping reception area and other site facilities clean and tidy • Operating audio visual or other appropriate equipment • Dealing with phone enquiries • Handling bookings for the site • Dealing with enquiries about the area and its visitor facilities • Assisting in the operation of the online booking management system for both individual and business (Tour Operator) visitors - where applicable • Collation and production of statistics on visitor numbers Promotion and interpretation of the site • Familiarisation with all aspects of the importance and story of the site • Developing own tour commentary in conjunction with supervisor and other guides • Giving guided tours • Adapting a guided tour to suit a particular group • Dealing with detailed enquiries about particular features of the site • Outdoor duties to include but not limited to Park Stewarding • Invigilating duties • All candidates must be capable of carrying out all duties associated with the post In addition, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office. Conditions of Service: General information for Employment as a Seasonal Guide / Information Officer Rate of Pay Candidates should note that entry will be at the minimum point of the Guide scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government policy (€15.28 – €23.80 per hour) Working Week Full time seasonal guides, unless otherwise indicated, are required to work on a roster (five days over seven days per week including weekends and public holidays). Flexibility in attendance is required, including evening attendance as and when required Sunday Pay Time + Time for hours actually worked Annual Leave Entitlement Seasonal Guide / Information Officer will have their annual leave allowance determined by a pro-rata amount of the 25-day maximum which is the full year allowance. Because of the seasonal nature of the position, certain restrictions may apply to when Guides take leave during their seasonal employment. Where applicable, pay in lieu of leave is paid at the end of the working period Hours of Attendance Hours are not fixed and can vary from site to site. The actual hours of attendance will be arranged according to local management requirements during the period of your employment Physical Work Environment and Candidate Capabilities Undertaking tours and dealing with visitor groups requires extensive vocal work. Outdoor work in inclement weather, work in confined spaces, at heights and on uneven ground are factors at certain sites. Please note that some sites have terrain that is challenging. By applying for the position, the applicant is confirming that there is nothing on the grounds of health which would preclude the applicant from meeting the requirements of the position in a consistent and satisfactory manner and the applicant is fully competent, fully capable and available to undertake the duties of the post. Appointees will be required to complete an online health questionnaire and will also be required to declare, before appointment, that they are fully capable of undertaking the duties and responsibilities attached to the position. Employment in the position will be subject to the appointee remaining fully capable of meeting the requirements of the position. If a candidate wishes to request any workplace accommodation, adaptation or facilitation, upon receiving an offer of appointment, the candidate can identify any accommodations on the obligatory ‘Staff Census Form’ to be returned to the OPW Disability Liaison Officer (DLO) as part of their pre-employment undertakings Dress Code You are required to observe a neat code of dress during working hours. A guide uniform is provided at certain sites. Otherwise, a guide uniform allowance may be payable where it is a management requirement that guides adapt a colour coded clothing regime Superannuation For a Seasonal Guide / Information Officer recruited before 1 January 2013 superannuation benefits are provided in accordance with the terms of the Non-Contributory Superannuation Scheme for Non-Established Civil Servants. Membership of the scheme is compulsory The minimum retirement age at which pension is payable for members of this Scheme is 65 and compulsory retirement age is 70 This pension is integrated with the Department of Social Protection State Pension (Contributory) which is currently payable with effect from Age 66 The public service pension paid under this Scheme is based on the assumption that the individual will also receive the State Pension (Contributory) at the maximum personal rate on retirement Where this does not happen, a Supplementary Pension may be payable on application by the retired member (there is no automatic entitlement and the onus is on the individual to apply) Staff appointed between 1 April 2004 and 31 December 2012 do not have a maximum retirement age Staff appointed after 1 January 2013, unless they have previously been members of a Public Service Pension Scheme and have not had a break in service of greater than 26 weeks, will be automatically enrolled in the Single Public Service Pension Scheme. The minimum retirement age for Scheme members is in line with the age of eligibility for the Contributory Old Age State Pension, currently Age 66 Membership of the scheme is compulsory Retirement is compulsory on reaching 70 years of age Spouses’ and dependant children’s pensions are granted under the terms of the Contributory Scheme for the Spouses and Children of non-established Civil Servants. Membership of the scheme is compulsory At the time of being offered an appointment, the employing Department / Office will, in the light of the appointee’s employment history, determine whether he or she is a ‘new entrant’ or not. Candidates are advised to consult Section 2 of the Public Service Superannuation (Miscellaneous Provisions) Act 2004 in relation to the definition of “new entrant”. The text of Section 2 and of the Act is available on the website www.oireachtas.ie Appointees will be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment Other Employment Appointees cannot be employed by another public service body during the period of appointment with the OPW Candidates who are on approved absences from other employment must ensure they are not impinging on their terms of absence by taking up a position with the OPW; proof of these terms must be supplied to OPW Candidates engaged on community employment schemes must determine, and supply proof, of their eligibility for the position, by their provider Eligibility and Employment Conditions The candidate is responsible for ensuring that she / he meets the eligibility requirements and is capable of taking up and meeting the requirements of this position. Failure to meet any of the eligibility requirements and conditions attached to the position will result in the candidate having their Contract of Employment terminated should one have been issued.
