Jobs in County Down
Sort by: relevance | dateCustomer Service Advisor
Fexco Managed Services is seeking Customer Service Advisors to join our outsourcing division on a full-time, permanent basis. These roles offer the flexibility to work either fully onsite or in a hybrid arrangement, with 2–3 days per week in our Kerry office, located in Killorglin, Co. Kerry. About this Opportunity Looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you… We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco. How you will spend your day with us By the way… About us Fexco is recognised as one of the world’s most established Fintech and outsourcing organizations Fexco is one of Ireland’s leading private companies, based in Killorglin, Co Kerry. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. Fexco Managed Services is one of Ireland’s leading outsourced services providers, delivering a high-quality service to a range of Government and Commercial clients. At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training throughout your career. Due to continued growth there are always opportunities for progression across our extended business units.
HR Manager
This role is responsible for driving best-in-class employee relations, operational excellence, and strategic people initiatives at Resilience Healthcare. It leads on all aspects of employee relations – including case management, absence, and WRC claims – while proactively upskilling managers to reduce frequency. The role ensures a seamless onboarding experience, integrates learning and development initiatives like LEADx and CPD, and supports succession planning. It oversees the development of scalable HR policies and processes. Key responsibilities include managing day-to-day HR operations such as corporate payroll, implementing systems to support organisational growth, and enhancing employee experience through well-being programs and engagement surveys. The role also ensures external HR benchmarking and partner relationship management and delivers workshops to strengthen leadership capability and compliance across the company. Key Responsibilities Employee Relations: · Lead on grievance, disciplinary, performance improvement, and occupational health matters. · Manage absenteeism, including occupational health referrals. · Oversee insurance claims and Workplace Relations Commission cases. · Proactively deliver Employee Relations training for managers, equipping them to handle issues effectively and reduce case frequency. Onboarding: Ensure a seamless onboarding process that incorporates training on The Realiser platform and the Realising Potential Development Framework, accelerating time-to-productivity for new hires. Learning & Development: · Collaborate with the L&D Manager to drive initiatives such as LEADx and LEAP management development programmes, Work-Earn-Learn, and Continuing Professional Development programs. · Support succession planning, ensuring leadership readiness for future needs. Policy Development: Lead the creation and refinement of scalable, adaptable HR policies and job descriptions to support a growing workforce. HR Operations: · Manage day-to-day HR functions, including corporate payroll, ensuring compliance and accuracy. · Implement systems and processes to ensure operational scalability as the workforce grows. Employee Value Initiatives: Enhance the employee experience through programs like MyNow, mental health and well-being initiatives, and the bi-annual Easter and Christmas recognition programs. Employee Engagement Surveys: Lead the design, deployment, and analysis of surveys to gather actionable insights, drive improvements, and enhance employee satisfaction. Benchmarking: Monitor and compare HR practices with competitors to ensure Resilience Healthcare remains an employer of choice. HR Workshops: Deliver targeted workshops for managers on HR policies, performance management, and legislative compliance, fostering leadership capability. Account Management: Manage relationships with key partners, including Laya Healthcare, Qualtrics, Graphite HRM, Eden Wealth, First Ireland, Glennon, Health Assured, Audiem, and Zurich, ensuring high-quality service and risk mitigation. Education, Experience & Exposure · Proven experience in a senior human resources role, with a strong emphasis on employee relations. · Experience in the healthcare sector is advantageous, but not essential. · Degree in Human Resources or a related field. · CIPD member. · Exceptional interpersonal and communication skills. · Strong problem-solving and conflict resolution capabilities. · In-depth knowledge of Irish employment law and HR best practices. · Demonstrated ability to build trust and maintain confidentiality. · Proficient in HR systems and the Microsoft Office Suite.
HR Administrator
About the role As an HR & Recruitment Administrator, you love to support people as they navigate their careers and play an integral part in helping people and businesses grow. This role will put you at the heart of the HR team so you can really make a difference. You're the type of person who loves to help people and support customers with any ongoing challenges with empathy. As a person you’re naturally organised and have a keen eye for detail. You'll also be able to communicate and build rapport with stakeholders at all levels. You value the importance of providing a market leading service to our customer as well as building long-lasting relationships. This role is vital to the success of our HR managed services and significantly impacts our ability to build long-lasting relationships with our customers. This role also directly contributes towards our customer NPS score. In this role you'll work from our Dublin Airport office two days per week, with the rest of your time working remotely. Please note this is a 12 month fixed-term contract position. Key responsibilities include:
Errors Co-Ordinator
Job Description Role Overview: The Customer Remediation department plays a vital role in upholding the bank’s commitment to fairness, transparency, and trust. By swiftly addressing errors, service failures, or regulatory breaches, the team ensures that affected customers are treated with integrity and restored to the position they should have been in. Beyond resolving individual issues, Customer Remediation drives systemic improvements by identifying root causes and influencing long-term change across the organisation. Our work not only protects the bank’s reputation and regulatory standing but also reinforces customer confidence—demonstrating that the bank is accountable, responsive, and genuinely committed to doing the right thing . As an Errors Co-Ordinator within the EUCustomer Remediation team, you will play a critical role in identifying, tracking, and resolving customer-impacting errors. You will ensure that all remediation activities are accurately documented, root causes are analysed, and corrective actions are implemented efficiently and in compliance with regulatory standards. Supporting programmes across 12 different countries and 9 languages we have developed a diverse, inclusive, and collaborative working environment. Key Responsibilities: Location: The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Junior Company Secretary
Who We Are UHY FDW is a leading Top 20 audit and accountancy, advisory and taxation practice in the Northeast of Ireland and a member of the global accountancy network UHY, ranked in the Top 20 networks worldwide. UHY FDW has evolved significantly over the past decade to become one of the most modern and cutting-edge firms in today’s market. It has a significant market share and presence across the north-east which is attributed to its exceptionally talented workforce, strategic planning and adoption of new technologies & methodologies to now be labelled a trendsetter within the sector. We pride ourselves on being people-focused, and we understand the importance of attracting and retaining the highest calibre individuals. Our team of 7 directors and 80 staff deliver a first-class service across 4 offices to a diverse range of clients, locally, nationally and internationally. We are committed to our purpose “Achieve a Better Future Together” and are excited to expand our team with individuals who will help us in fulfilling our purpose. The Role The successful candidate will support the Company Secretarial Team in a junior capacity in respect of the provision of company secretarial and corporate governance advisory services to a range of clients. This role would be suitable for an ambitious and motivated professional who enjoys working in a fast-paced environment in a hands on role. We are specifically looking for energetic professionals who possess the following: Our Values Our firm and entire team are committed to our purpose “Achieve a Better Future Together,” and we have aligned our core values to support us all in achieving this. Our core values are: Integrity, Teamwork, Respect, Be Engaged & Be Passionate.
