Customer Service Coordinator

Position Summary To manage the day-to-day Customer Service activities including process of orders. Principal Responsibilities • Call handling • Query and complaint management. • Liaison with warehouse / monitor delivery performance • Backorder management. • Sales support. • Liaison with Accounts Receivable. • Price management and control. • Customer master data maintenance. • Recall support • Ensure customer orders are processed on time and accurately. • Ensure customer calls are handled in a timely and professional manner. • Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner. • Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner. • Ensure all returns, credits and debits are processed on time and in line with existing procedures. • Support pricing queries and the invoicing process as needed Education / Experience Requirements • Fluency in English is required • 2-3 years Customer Service experience • Relevant 3rd level qualification • High level of accuracy • Strong attention to detail • Good computer skills; knowledge of Microsoft Office tools and SAP an advantage • Excellent communication skills • Professional telephone manner • Strong service orientation • Ability to build strong relationships with customers and internal colleagues • Self-Starter / ‘Can Do’ approach • Time management & organisational skills • Goal orientated Specialized Skills / Other Requirements • Approachable and enthusiastic • Flexible and adaptable • Engaging and relating • Able to work on own initiative and as a team player • Good organizational skills with cultural awareness and sensitivity • Good judgment and problem-solving skills