Jobs
Sort by: relevance | dateService Support Associate
Job Role We’re recruiting a Service Support Associate to join our amazing team! You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones. You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment. This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners. You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts. Our ideal candidate will have excellent communications skills and love working in a fast-paced environment. You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership • Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200. Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm Closing Date: 21 October 2026 Key Responsibilities • Document all call information and complete paperwork. • Research and clarify required information. • Liaise with our delivery centres to gather information and resolve issues. • Identify and escalate priority issues. Skills and Experience Essential • Qualifications – Leaving Certificate standard as a minimum • Previous experience of telephone based or face to face customer service delivery • Successful experience of working within a target driven environment • Proven organisational skills with a high level of attention to detail • Effective and demonstrable team player • A positive outlook with excellent interpersonal skills • The ability to communicate in a friendly and professional manner by all communication methods • Ability to adapt to change • Initiative to utilise available resources to identify solutions • Competent in the use and purpose of IT, including Microsoft Office • Fluent level English Desirable • 1+ years working in an administration role • Previous experience of working with disadvantaged groups • Qualification / Training in customer services • Fluent level Irish
Service Support Associate
Job Role We’re recruiting a Service Support Associate to join our amazing team! You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones. You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment. This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners. You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts. Our ideal candidate will have excellent communications skills and love working in a fast-paced environment. You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership • Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200. Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm Closing Date: 21 October 2026 Key Responsibilities • Document all call information and complete paperwork. • Research and clarify required information. • Liaise with our delivery centres to gather information and resolve issues. • Identify and escalate priority issues. Skills and Experience Essential • Qualifications – Leaving Certificate standard as a minimum • Previous experience of telephone based or face to face customer service delivery • Successful experience of working within a target driven environment • Proven organisational skills with a high level of attention to detail • Effective and demonstrable team player • A positive outlook with excellent interpersonal skills • The ability to communicate in a friendly and professional manner by all communication methods • Ability to adapt to change • Initiative to utilise available resources to identify solutions • Competent in the use and purpose of IT, including Microsoft Office • Fluent level English Desirable • 1+ years working in an administration role • Previous experience of working with disadvantaged groups • Qualification / Training in customer services • Fluent level Irish
Service Support Associate
Job Role We’re recruiting a Service Support Associate to join our amazing team! You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones. You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment. This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners. You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts. Our ideal candidate will have excellent communications skills and love working in a fast-paced environment. You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership • Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200. Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm Closing Date: 21 October 2026 Key Responsibilities • Document all call information and complete paperwork. • Research and clarify required information. • Liaise with our delivery centres to gather information and resolve issues. • Identify and escalate priority issues. Skills and Experience Essential • Qualifications – Leaving Certificate standard as a minimum • Previous experience of telephone based or face to face customer service delivery • Successful experience of working within a target driven environment • Proven organisational skills with a high level of attention to detail • Effective and demonstrable team player • A positive outlook with excellent interpersonal skills • The ability to communicate in a friendly and professional manner by all communication methods • Ability to adapt to change • Initiative to utilise available resources to identify solutions • Competent in the use and purpose of IT, including Microsoft Office • Fluent level English Desirable • 1+ years working in an administration role • Previous experience of working with disadvantaged groups • Qualification / Training in customer services • Fluent level Irish
Service Support Associate
Job Role We’re recruiting a Service Support Associate to join our amazing team! You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones. You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment. This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners. You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts. Our ideal candidate will have excellent communications skills and love working in a fast-paced environment. You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership • Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200. Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm Closing Date: 21 October 2026 Key Responsibilities • Document all call information and complete paperwork. • Research and clarify required information. • Liaise with our delivery centres to gather information and resolve issues. • Identify and escalate priority issues. Skills and Experience Essential • Qualifications – Leaving Certificate standard as a minimum • Previous experience of telephone based or face to face customer service delivery • Successful experience of working within a target driven environment • Proven organisational skills with a high level of attention to detail • Effective and demonstrable team player • A positive outlook with excellent interpersonal skills • The ability to communicate in a friendly and professional manner by all communication methods • Ability to adapt to change • Initiative to utilise available resources to identify solutions • Competent in the use and purpose of IT, including Microsoft Office • Fluent level English Desirable • 1+ years working in an administration role • Previous experience of working with disadvantaged groups • Qualification / Training in customer services • Fluent level Irish
Service Support Associate
Job Role We’re recruiting a Service Support Associate to join our amazing team! You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones. You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment. This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners. You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts. Our ideal candidate will have excellent communications skills and love working in a fast-paced environment. You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership • Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200. Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm Closing Date: 21 October 2026 Key Responsibilities • Document all call information and complete paperwork. • Research and clarify required information. • Liaise with our delivery centres to gather information and resolve issues. • Identify and escalate priority issues. Skills and Experience Essential • Qualifications – Leaving Certificate standard as a minimum • Previous experience of telephone based or face to face customer service delivery • Successful experience of working within a target driven environment • Proven organisational skills with a high level of attention to detail • Effective and demonstrable team player • A positive outlook with excellent interpersonal skills • The ability to communicate in a friendly and professional manner by all communication methods • Ability to adapt to change • Initiative to utilise available resources to identify solutions • Competent in the use and purpose of IT, including Microsoft Office • Fluent level English Desirable • 1+ years working in an administration role • Previous experience of working with disadvantaged groups • Qualification / Training in customer services • Fluent level Irish
CRM Marketing Executive
RTÉ is Ireland's national public-service media organisation. We are embarking upon an ambitious and exciting 5-year transformation strategy to update the way we run the organisation. Our mission is to serve as an independent source of stories, news, information and entertainment for Ireland, reflecting the diversity of its people and providing experiences that enrich the lives of all. This sense of purpose motivates us to deliver to the highest standards in an environment that is collaborative, supportive and engaging. Attracting and retaining the best talent is key in delivering to our audiences. We want our people to thrive in an environment that values their output. Meet the team As RTÉ’s marketing team we are responsible for promoting RTÉ’s content, channels, product and service brands across all marketing platforms (on and off RTE) reaching audiences through the delivery of an overarching consumer-facing marketing strategy. RTÉ is looking for an experienced CRM Marketing Executive to join its busy consumer-facing Marketing team on a 3-year fixed term contract basis. This is an exciting opportunity for a creative and data-driven CRM marketer to support the growth of RTÉ’s digital services. Reporting to the Marketing Manager, the successful candidate will be responsible for planning and executing campaigns across multiple marketing and CRM channels, – including but not limited to email marketing, push notifications and in-app messages, as business needs grow. You’ll build audience segments and create engaging communications, working closely with colleagues across marketing, content, editorial, product, technology and external suppliers. About the role Support the delivery of the annual marketing plan across a full range of marketing activities. Build and manage CRM campaigns using the Marketing Automation tool. Plan, deliver and optimise CRM strategies to drive reach, traffic, retention and brand loyalty. Create and maintain audience segments and customer journeys to deliver personalised communications. Write briefs and channel-appropriate copy for marketing emails, push notifications and other channels. Curate RTÉ content and develop ideas for CRM communications to increase engagement and traffic. Brief and work with graphic designers to develop creative assets for CRM. Monitor and analyse campaign performance, producing regular reports and insights for stakeholders. Work closely with cross-functional teams (marketing, editorial, content, product, technology, design and external suppliers) to execute campaigns effectively. Support the ongoing maintenance and data structure within the CRM Automation tool, working with our development team and supplier to facilitate. Support team projects, administration and financial management tasks. About you A third level qualification in marketing or similar, combined with 2+ years’ experience in a consumer facing digital environment - agency or client side. Proven experience executing CRM campaigns using XtremePush or a similar platform is essential, including the ability to build, execute and analyse campaigns. Excellent copywriting skills are essential, with the ability to write engaging, audience-focused copy for marketing emails and push notifications. A strong creative eye and experience building visually engaging CRM campaigns, with an understanding of how copy, imagery, layout and user experience work together to drive engagement. Experience briefing and working with graphic designers to deliver CRM assets. Knowledge of the back end of CRM systems such as XtremePush and the ability to work with development teams on set up and maintenance. Analytical skills with experience in reporting and campaign measurement. Strong interpersonal skills with a proven ability to work with cross-functional teams. Strong attention to detail and organisational skills to deliver in a fast-paced, high-volume environment. Proficient in Excel. How to apply If you are interested in this opportunity, please submit the below as one combined document: your CV an introduction paragraph of no more than 300 words outlining where/how you match the requirements of this role This appointment will be made at the Administrative Grade 2 and is being offered on a 3-year fixed term contract basis. The salary scale for this grade is from €37,019 to €51,662 gross per annum.
Senior Modern Workplace (EUC) Consultant
About This Role: eir business is Ireland’s trusted provider of secure, managed connectivity, cloud, cybersecurity, workplace, mobile and technology talent solutions. eir business is seeking a Senior End User Computing (EUC) Consultant to join our growing team. Role overview This role requires an experienced End User Computing consultant with strong working experience across virtual desktop, application delivery and modern workplace technologies. The successful candidate will provide solution design, implementation, technical leadership, service delivery, customer engagement and senior-level operational support across Citrix and Microsoft platforms. The successful candidate will work with Professional Services, Cloud Operations, Solution Architecture, Sales, Project Management and Service Delivery teams to design and deliver secure, scalable and supportable digital workspace solutions for eir business customers. The role includes the design, implementation, migration, upgrade and support of Citrix Virtual Apps and Desktops, Azure Virtual Desktop, Desktop as a Service and related identity, profile, endpoint and application delivery services. It also includes supporting the evolution of eir business EUC and Modern Workplace offerings. Expectations From The Role: Responsibilities • Collaborate with solution architects, pre-sales, project and service delivery teams to understand customer requirements and design effective EUC solutions. • Design, implement, upgrade and support Citrix Virtual Apps and Desktops and Citrix DaaS environments. • Design, implement, migrate and support Azure Virtual Desktop environments, including host pools, workspaces, application groups and session hosts. • Design and support Desktop as a Service offerings across Citrix and Microsoft technologies. • Assess existing customer desktop and application estates and define practical modernisation, migration and transition approaches. • Configure and support FSLogix profiles, image management, application delivery and user environment technologies. • Design and support Citrix ADC / NetScaler solutions, including Gateway, load balancing, content switching, certificate management and secure application access. • Integrate virtual desktop solutions with Microsoft Entra ID, Active Directory, Group Policy, Microsoft Intune, Conditional Access and multifactor authentication. • Consider Azure networking, storage, compute, security, resilience, monitoring and cost optimisation requirements in AVD solution designs. • Perform customer workshops, technical discovery sessions, health checks and pre-sales assessments. • Produce high-quality technical documentation, including high-level and low-level designs, migration and upgrade plans, statements of work, test plans and operational handover material. • Lead EUC platform migrations, lifecycle upgrades, service transitions and customer implementation activities. • Troubleshoot complex virtual desktop, application delivery, login, profile, identity, connectivity, capacity and performance issues. • Support critical incident response, root cause analysis and service improvement activities for EUC services. • Act as a senior escalation point for Citrix, Azure Virtual Desktop and related Modern Workplace technologies. • Provide knowledge transfer and mentoring to Cloud Operations, Service Desk and junior consultancy team members. • Maintain awareness of current Citrix, Microsoft Azure, Modern Workplace and EUC best practices through continuous learning. Requirements For A Successful Application: The candidate • Excellent interpersonal, customer service, workshop and presentation skills. • Ability to translate business and user requirements into secure, scalable and supportable technical solutions. • Strong ownership and delivery focus, with the ability to follow major technical issues through to resolution. • Proven ability to work effectively under pressure in customer, project and incident situations. • Excellent written and verbal communication skills. • Ability to work collaboratively across architecture, sales, projects, operations and service delivery. • Ability to mentor less experienced team members and promote consistent engineering standards. • High level of professionalism, attention to detail and commitment to positive customer outcomes. Required skills and experience • Minimum 7+ years’ experience in a hands-on End User Computing, desktop virtualisation, infrastructure engineering or technical consultancy role. • Demonstrable experience designing, implementing, upgrading and supporting enterprise virtual desktop or application delivery environments. • Strong hands-on capability in Citrix Virtual Apps and Desktops and/or Citrix DaaS. • Practical design, deployment, migration or support experience with Azure Virtual Desktop. • Strong troubleshooting ability, using a logical and systematic approach to diagnose root cause and deliver resolution. • Experience delivering customer-facing professional services engagements, ideally within a managed service provider environment. • Experience working across both project delivery and operational support teams. • Experience producing customer-facing design, implementation, migration and operational documentation. Core technical knowledge • Citrix Virtual Apps and Desktops, Citrix DaaS, StoreFront, Workspace App, Delivery Controllers, Machine Catalogs and Delivery Groups. • Azure Virtual Desktop concepts and components, including host pools, workspaces, application groups, session hosts, images and scaling. • Citrix Provisioning Services, Machine Creation Services, Citrix Profile Management and FSLogix. • Microsoft Azure compute, networking, storage, monitoring and identity services relevant to virtual desktop solutions. • Microsoft Windows Server, Windows 10/11, Active Directory, Microsoft Entra ID, Group Policy, DNS, DHCP, NTP and certificate services. • Microsoft Intune, endpoint management, Conditional Access, multifactor authentication and secure device access concepts. • Citrix ADC / NetScaler, Gateway, load balancing, content switching and application delivery concepts. • Virtualisation platforms, primarily VMware vSphere, including ESXi, vCenter and shared infrastructure dependencies. • PowerShell or equivalent scripting and automation for administration, troubleshooting and repeatable delivery. Preferred • Experience with Windows 365 and broader Microsoft Modern Workplace technologies. • Experience using Nerdio Manager for Enterprise or Nerdio Manager for MSP to manage Azure Virtual Desktop. • Experience with application packaging, Microsoft App Attach, MSIX or related application delivery technologies. • Experience with Azure Monitor, Log Analytics and virtual desktop monitoring or optimisation tooling. • Experience planning or delivering migrations between on-premises Citrix, Citrix DaaS, Azure Virtual Desktop and Windows 365. • Citrix Certified Professional - Virtualisation, Citrix Certified Expert - Virtualisation or equivalent experience. • Relevant Microsoft Azure, Azure Virtual Desktop, endpoint management or identity certification. • Relevant third-level qualification or equivalent industry experience. Technologies Demonstrable experience with many of the following technologies is desirable in a successful candidate: • Citrix Virtual Apps and Desktops; Citrix DaaS; StoreFront; Workspace App; Provisioning Services; Machine Creation Services; Profile Management. • Azure Virtual Desktop; Windows 365; FSLogix; Microsoft Intune; Microsoft Entra ID; Conditional Access; multifactor authentication. • Citrix ADC / NetScaler; Gateway; load balancing; content switching; certificate management. • Microsoft Azure; Windows Server; Windows 10/11; Active Directory; Group Policy; DNS; DHCP; NTP. • VMware vSphere; PowerShell; Azure Monitor; Log Analytics; Nerdio; application packaging and MSIX/App Attach. Others: Benefits • Laptop • Mobile phone • Training and development • Health insurance • Pension • Agile / hybrid working • Professional certification support • Career development opportunities • Staff broadband and entertainment discounts, including Apple TV, Amazon Prime and second SIM card CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Senior Cloud Consultant
About This Role: eir Business is the B2B division of eir and one of Ireland's leading providers of telecommunications, technology, cloud, cybersecurity, managed IT and workplace solutions. Supporting organisations of all sizes, from SMEs to large enterprises and public sector bodies, eir Business delivers secure, end-to-end connectivity and digital transformation services that help customers operate more efficiently, securely and effectively. Leveraging Ireland's largest mobile network, extensive fixed-line infrastructure, cloud capabilities and 24/7 expert support, eir Business partners with customers to design, implement and manage technology solutions that enable innovation, productivity and business growth. Expectations From The Role: Responsibilities
Mobile Sales Specialist
About This Role: eir Business is the B2B division of eir and one of Ireland's leading providers of telecommunications, technology, cloud, cybersecurity, managed IT and workplace solutions. Supporting organisations of all sizes, from SMEs to large enterprises and public sector bodies, eir Business delivers secure, end-to-end connectivity and digital transformation services that help customers operate more efficiently, securely and effectively. Leveraging Ireland's largest mobile network, extensive fixed-line infrastructure, cloud capabilities and 24/7 expert support, eir Business partners with customers to design, implement and manage technology solutions that enable innovation, productivity and business growth. Reports to: Head of Mobile Sales, eir Business Location: St Johns Road, HSQ2|Hybrid working Why This Role: We are seeking a dynamic and commercially driven Mobile Sales Specialist to drive the success of our mobile product portfolio. This role is pivotal in bridging technology and customer engagement, combining strong sales acumen with industry expertise in mobile communications. You will work cross-functionally to drive sales initiatives, advise on mobile solutions, and contribute to the evolution of our mobile offerings. Expectations From The Role: •Pipeline Generation and Closure: Develop and execute strategies to generate and close sales pipeline across all segments, including SME, Enterprise, and Government, ensuring consistent revenue growth. •Market Share Expansion: Implement strategies to drive significant market share growth, identifying and capitalising on new business opportunities to expand our presence in the mobile communications market. •Customer Engagement: Partner with sales and account management teams to support pre-sales, solution design, and customer onboarding for mobile services, ensuring a seamless and positive customer experience. •Presales & Bid Management: Lead technical responses for mobile-related RFPs and tenders, including solution architecture, pricing, and compliance documentation. Collaborate with account managers and product teams to qualify opportunities and shape compelling proposals. Maintain and report on the Mobile pipeline, including bid tracking and prioritisation. Prepare and present materials for Bid Review Boards (BRB), including pricing briefs and commercial justifications. •Customer Engagement & Solution Design: Act as a technical advisor during customer onboarding and migration processes, particularly for enterprise and government clients. Provide guidance on mobile device management (MDM), security, roaming, and provisioning strategies. Tailor mobile solutions to meet client-specific needs. •Technical Scope & Delivery: Support the design and implementation of mobile infrastructure including APN configuration, SIM provisioning, and device enrolment workflows. Collaborate with technical teams to ensure seamless integration with platforms such as Intune, Azure AD, and zero-touch enrolment systems. Participate in device testing, quality assurance, and configuration validation for enterprise deployments. •Operational Delivery & Escalation Management: Coordinate with internal teams (care, onboarding, legal, product) to ensure smooth delivery of mobile services. Support change management, incident reporting, and project delivery activities. •Innovation & Technology Leadership: Bring innovative ideas and support the creation and launch of new service offerings including internal and external training and documentation. Monitor and evaluate emerging mobile technologies such as eSIM and Private 5G. Collaborate with product and engineering teams to assess feasibility and shape go-to-market strategies for new mobile innovations. Represent the eir business Mobile Sales function in innovation forums, vendor briefings, and technical roadmap discussions. •Documentation & Reporting: Maintain and update documentation, including service descriptions, onboarding guides, and customer-facing collateral. Produce weekly activity reports and contribute to internal performance reviews and planning sessions Requirements For A Successful Application: •Proven experience in mobile telecommunications, ideally in a presales, bid, or technical account management role. •Demonstrated ability to manage high-volume bid pipelines and coordinate cross-functional teams. •Experience with mobile infrastructure components such as APNs, SIM lifecycle management, and device provisioning. •Familiarity with enterprise mobility platforms (e.g., Intune, Azure AD, zero-touch enrolment). •Excellent communication, presentation, and stakeholder management skills. •Strong commercial acumen and ability to articulate value propositions in competitive tenders. •Experience with public sector procurement processes is a strong advantage. •Awareness of emerging mobile technologies such as Private Networks, eSIM orchestration, and 5G. •Experience engaging with vendors and partners on technical roadmaps and service evolution. •Ability to translate complex technical developments into customer-ready propositions and internal enablement materials. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Office Administrator
Blended / Agile / Remote Working: Blended: While based in Galway, this is a hybrid role that also involves some travel. Please note that WSI has a Hybrid Working Policy that allows you to apply to work from home up to three days and in the office for a minimum of 2 days a week. Training will be in the office for the first week, and then as required. Annual Leave: 22 days. This allowance is subject to the usual conditions regarding the granting of annual leave, is based on a five-day week and is exclusive of the usual public holidays. The Role The Office Administrator role offers an exciting opportunity to contribute to the effective day-to-day operations of the organisation, providing administrative support, maintaining efficient systems and processes, and delivering a high standard of service to colleagues and stakeholders. We are seeking a motivated, organised, and proactive individual who can work effectively in a dynamic environment and demonstrate strong communication, organisational, and administrative skills. Key Responsibilities (Please note this list is not definitive nor exhaustive) • Database Administration: maintenance of multiple databases with a focus on data integrity, including data entry and systematic cleanup of inaccurate or duplicate records. • Shared ownership of Course Registration process. • Administration of Franchisee membership process. • General Administration, to include, but not limited to, liaising with external stakeholders to ensure certificates, orders and membership requests are fulfilled in a timely manner. • Support the Garda Vetting Liaison team with Garda Vetting applications on an ad hoc basis. • Monitor WSI’s public phone number and general enquiries email account during business hours and ensure queries are dealt with promptly, directing queries to relevant parties where required. • Deal with all customer queries, concerns or complaints in a prompt, courteous and professional manner. • Inform all relevant stakeholders of any customer complaints or concerns with a view to learning from the situation and preventing a recurrence. • Ensure all files, communication materials, and documentation relevant to role are clear, concise and easily accessible to all relevant stakeholders. • Assist the Senior Office Administrator in collating data for internal and external reporting. • Assist the Senior Office Administrator with ad hoc tasks, as required by the organisation. • Assist other team members, Council members and volunteers in other administrative tasks as required. • Reflect the values of WSI and Public Service in every aspect of your role. • To attend all training. This may include training outside of normal working hours, and it may include training on site, at alternative locations or online training platforms. • Minimum required hours must be met each week, (currently 35). CO must accurately clock in and out for all attendance on the employee portal and adhere to all employee legislative and health and safety requirements. Qualifications and Experience Candidates must, on or before the closing date, be able to demonstrate and verify that they meet the following criteria: a. Essential Criteria • Evidence of a minimum of 2 years relevant work experience in line with the Clerical Officer capabilities. • Highly organised, with excellent time management skills along with strong attention to detail; ability to manage multiple projects simultaneously. • Excellent interpersonal, verbal, and written communication skills. • Experience recording, collating, and reporting data and figures in various formats. • Proficient use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). • A demonstrable ability to work on own initiative and work collaboratively with a broad range of internal and external stakeholders. b. Desired Criteria • A Third Level qualification in a Business or other relevant field. • Ability to prioritise a heavy workload and work under pressure. • Experience in administration of multiples databases would be a distinct advantage. Garda Vetting and References The successful candidate may be subject to Garda Vetting Procedures in line with the provisions of the National Vetting Bureau (Children & Vulnerable Persons) Act 2012 to 2016 as appropriate in advance of appointment. The appointment of any successful candidate will be subject to receipt of references which are satisfactory. Capability Framework In particular, applicants must establish within their application that they possess the qualities, skills and knowledge required for the role of Office Administrator, Clerical Officer Level, as identified by the Public Sector Capability Framework, which can be found here: Clerical Officer (Also see Appendix 1). These are: • Building future readiness - Digital focus, innovation and upskilling for the future. • Evidence-informed delivery Eligibility to compete and certain restrictions on eligibility a. Eligible Candidates must be: i. A citizen of the European Economic Area. The EEA (European Economic Area) consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or ii. A citizen of the United Kingdom (UK); or iii. A citizen of Switzerland pursuant to the agreement between the EU (European Union) and Switzerland on the free movement of persons; or iv. A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or v. A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State because of family reunification and has a stamp 4 visa; or vi. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Candidates who are not citizens of the aforementioned countries must have the necessary permissions to work in Ireland. b. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility) and the Minister’s consent will have to be secured prior to employment by any Public Service body. c. Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees under that Scheme are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. d. Department of Education and Skills Early Retirement Scheme for Teachers Circular It is a condition of the Early Retirement Scheme that with the exception of the situations set out in paragraphs 10.2 and 10.3 of the relevant circular documentation, and with those exceptions only, if a teacher accepts early retirement under Strands 1, 2 or 3 of this scheme and is subsequently employed in any capacity in any area of the public sector, payment of pension to that person under the scheme will immediately cease. Pension payments will, however, be resumed on the ceasing of such employment or on the person's 60th birthday, whichever is the later, but on resumption, the pension will be based on the person's actual reckonable service as a teacher (i.e., the added years previously granted will not be considered in the calculation of the pension payment). e. Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for reemployment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on re-employment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of either of these schemes are not eligible to compete in this competition. f. Department of Environment, Community & Local Government The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for re-employment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). g. Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. It is the responsibility of former public or civil servant candidates to ensure their eligibility to apply. Potential candidates who participated in a voluntary severance/redundancy or early retirement programs, received a redundancy payment or are in receipt of a public sector pension, should familiarise themselves with their individual conditions pertaining to public sector re-employment and declare same if applying. Salary Entry will be at the minimum of the scale and increments may be awarded subject to satisfactory performance and to changes in the terms and conditions relating to salary increments in the Civil/Public Service generally. The rate of remuneration may be adjusted from time to time in line with Government pay policy. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). The annual salary scale for this position is as follows: CLERICAL OFFICER STANDARD SCALE - PPC €31,921 €33,679 €34,126 €34,997 €36,282 €37,566 €38,849 €39,783 €40,843 €42,072 €42,938 €44,156 €45,366 €47,254 €48,738¹ €50,030² ¹ After 3 years satisfactory service at the maximum ² After 6 years satisfactory service at the maximum A different rate will apply where the appointee is a civil or public servant recruited before 6th April 1995 and who is not required to make a Personal Pension Contribution. Other pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Subject to satisfactory performance increments may be payable in line with current Government policy. Payment will be made fortnightly in arrears by electronic funds transfer to a bank account of your choice. Please note that payment cannot be made until Bank details are supplied. Statutory deductions from salary will be made as appropriate. Important Note Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy.
