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Hours: 30 hours per week, between Monday – Sunday (shift work) Salary: 15.37 per hour About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike Responsibilities Key Responsibilities:
Shop Floor Assistant
Main purpose of the role: Merchandise, rotate and face off all stock in assigned department while maintaining hygiene and food standards. The ideal candidate will have/be: Excellent communication skills; Strong attention to detail, organised and flexible; Ability to use own initiative and work as part of a team; Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Process orders for various departments; Merchandise and present the entire store to the highest standard at all times; Liaise with the Store Manager on changes to layouts, ends and sides and ensure changes are correctly implemented; Implement correct labelling and stock rotation procedures; Ensure deliveries are checked off in line with goods inwards procedures. Keep the back-store tidy and packed away.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Programme Assistant Driver
IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment. As a Programme Assistant/ Driver you will be responsible for the safe transportation of the members to and from the Community Centre. As a Programme Assistant/Driver you will also be expected to lead with the delivery of services to members engaging in personal and activation programmes in the Centre. The essential nature of the Centre is to provide a pathway for people with physical disabilities to full participation with the community. Close liaison is required with Community Centre staff and members for the successful implementation of this position. Links will also be made with relevant voluntary and statutory agencies, families and friends of members. Main Duties and Responsibilities Lead on the implementation of programme activities within the Community Centre, which will involve the following: implementing programmes daily from the participants’ choice, Complete all report writing on programme designs. Liaise and network with local resources i.e. colleges for implementing creative new programmes Support Coordinator and Service Support Officer in creating and implementing fundraising initiatives Administrative duties Encourage members to be actively involved in developmental, personal and activation programmes, that operate from the Centre, and to be actively involved in implementation of same Accompany and support participants on annual holidays, outings, socials and day trips as required by Service Coordinator/Service Support Officer Patient moving and handling; assist with personal care of participants where required Actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of activities To comply with IWA's Parent and Ancillary Safety Statements and any legislative duties set out in current Health and Safety and Fire Safety Legislation Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to. The use of clamping, hoisting and lifting equipment are an essential part of this role Record and report any hazards, accidents or potential incidents to the Service Coordinator/Service Support Officer Transport participants to and from the Centre daily, and also to and from other related community activities as required by the Service Coordinator/Service Support Officer Ensure that vehicles for which you are responsible are always in a roadworthy condition and make such arrangements as are necessary for the maintenance, cleanliness and repairs of such vehicles in consultation with Service Coordinator/Service Support Officer Mentor staff and volunteers in all aspects relating to programme activities and transport safety Maintenance of the busses Flexibility and availability for out of hours service activities i.e. evenings and weekends Carry out any other duties and / or responsibilities which may be assigned to you from time to time PERSON SPECIFICATION Training, Experience and Qualifications Full QQI level 5 in HealthCare Support or similar qualification is essential. QQI Major Awards that are deemed relevant to IWA are: Community & Health Services (to include minor components Safety & Health at Work and Care Provision & Practice) Health Service Skills (to include minor components in Workplace Statutory Policies & Procedures and Care Skills and Care Support) Health Care Support (to include minor components Safety & Health at Work and Care Skills and Care Support) A Full category B driving licence is a must. Knowledge and Skills Previous experience of developing and delivering projects or programmes Previous experience of working with people with disabilities is required Knowledge and understanding of Health and Safety regulations, as well as transport safety and standards of use are essential Behaviours The ability to lead a team and work on own initiative An ability to build strong relationships at all levels and show confidence among the team Strong customer service focus Be of good character Competencies Communicating and Influencing Motivating and Empowering Innovation and Creativity Planning and Organising Quality and Customer Focus Remuneration & Benefits The salary range for this position is €27,045.10 to €30,105.77 DOE Excellent working conditions Training & development opportunities 25 days annual leave pro-rata Pension scheme available Employee Assistance Service CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Acting Service Support Officer
IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment. The purpose of this role is to provide day to day support to the Service Manager in the development, operation, and expansion of person-centered services in Ardee, in line with the IWA standards for Community Centre Services. The person will work with the Service Manager and staff to achieve service goals as well as actively delivering of a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities. Liaison For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, in particular the Service Manager and those involved in the provision of the services, as well as direct contact with IWA members and service users. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area. Main Duties and Responsibilities To support the implementation of the Associations standards for Community Centre Services as directed by the Service Manager To develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to service user requirements. To identify and develop opportunities in partnership with service users enabling them to increase their social participation and lead full, active, and independent lives in their own communities To support the Service Manager in ongoing monitoring and evaluation of the operation of the services To accompany and support service users on annual holidays, outings, social and day trips as required by Service Manager and provide personal care for service users while in attendance at services Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to. To maintain working rotas and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept in relation to projects, programmes and services provided. and identify new opportunities for service development To mentor and support IWA staff to ensure the services meet the standards of the Association To develop and support the volunteer programme within the service To actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the community centre service To focus on the inclusion of people with disability within their wider community and develop links within the community to support this To support and mentor all Community Centre staff in their day-to-day duties To avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community To perform such other duties as may be assigned from time to time by the Service Manager PERSON SPECIFICATION Training, Experience and Qualifications Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential Some previous experience in the areas of training or facilitation is required Knowledge and Skills The ability to make operational decisions and possess good problem-solving skills is essential Excellent computer and administration skills (Microsoft Office & Database Management) are essential An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable Experience of working with people with disabilities is desirable Leadership experience is desirable Experience of Quality systems and maintenance of same an advantage A full driving license is a requirement. Behaviours The ability to work as part of a team and on own initiative Person centred approach An ability to build strong relationships at all levels Strong customer service focus Be of good character Remuneration & Benefits Salary between €26,148.12 and €39,946.50 (DOE) Excellent working conditions Training & development opportunities 25 days annual leave pro rata Employee Assistance Service CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Service Support Officer
IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment. . The purpose of this role is to provide day to day support to the ROC Service Coordinator in the development, operation, and expansion of person-centered services in Cork, in line with the IWA standards for Community Centre Services. The person will work with the Service Coordinator and staff to achieve service goals as well as actively delivering of a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities. Liaison For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, in particular the Service Coordinator and those involved in the provision of the services, as well as direct contact with IWA members and service users. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area. Main Duties and Responsibilities To support the implementation of the Associations standards for Community Centre Services as directed by the Service Coordinator To develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to service user requirements. To identify and develop opportunities in partnership with service users enabling them to increase their social participation and lead full, active, and independent lives in their own communities To support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services To accompany and support service users on annual holidays, outings, social and day trips as required by Service Coordinator and provide personal care for service users while in attendance at services Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to. To maintain working rotas and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept in relation to projects, programmes and services provided. and identify new opportunities for service development To mentor and support IWA staff to ensure the services meet the standards of the Association To develop and support the volunteer programme within the service To actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the community centre service To focus on the inclusion of people with disability within their wider community and develop links within the community to support this To support and mentor all ROC staff in their day-to-day duties To avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community To perform such other duties as may be assigned from time to time by the Service Coordinator PERSON SPECIFICATION Training, Experience and Qualifications Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential Some previous experience in the areas of training or facilitation is required Knowledge and Skills The ability to make operational decisions and possess good problem-solving skills is essential Excellent computer and administration skills (Microsoft Office & Database Management) are essential An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable Experience of working with people with disabilities is desirable Leadership experience is desirable Experience of Quality systems and maintenance of same an advantage A full driving license is a requirement. Behaviours The ability to work as part of a team and on own initiative Person centred approach An ability to build strong relationships at all levels Strong customer service focus Be of good character Remuneration & Benefits Salary between €27,891.33 - €42,609.60 (DOE) Excellent working conditions Training & development opportunities 25 days annual leave pro rata Employee Assistance Service CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Outdoor Attendant
Location: Havelock Park, Cheney Park, King George V Playing Fields & St Patrick’s College, Banbridge, however the postholder may be required to work at other locations throughout the Borough. Salary: Scale 3 SCP 7-9 £26,403 - £27,254 per annum, pro rata, plus shift allowance and weekend enhancement may be earned Hours: 21.5 hours per week, on a rota basis The Council may retain a list of reserve candidates arising from this recruitment exercise for any vacancies which may arise which are the same or similar and are of equal grade of pay. Such a reserve list will be compiled and held for a period of 12 months. All employees are expected to model the Customer Care behaviours of “Serve Passionately, Engage Positively and Deliver Consistently.” MAIN PURPOSE OF JOB: Committing to the one-team ethos, you will be flexible and collaborative and you will actively support all colleagues and other activities necessary to deliver the service objectives. Responsible for upholding all safety standards and procedures, ensuring that all areas are properly organised and equipped meaning that all customers have a safe and enjoyable experience. MAIN DUTIES & RESPONSIBILITIES: Maintain constant surveillance of the site and customers’ behaviour and act appropriately to ensure the safety of all users. Open and close gates and buildings as required. Adhere to all NOPs, EAPs, control measures, safe systems of work and standards. Remain fully conversant with all emergency procedures and take part in emergency situations, providing emergency care as required. Conduct inspection and cleaning duties, keep records up-to-date and fix or promptly report faults to ensure that all areas of the site are clean, tidy, and hygienic and facilities and equipment are fit for a safe and enjoyable customer experience. Conduct effective set up/take down tasks to ensure facilities and equipment are prepared for a safe and enjoyable customer experience throughout the site. Assist with activity programmes, courses and events as required. Continuously monitor and assess users considering environmental and external conditions. Make all customers feel welcome and comfortable and ensure that they are benefiting from the services provided and assist with all forms of customer communications. Respond to routine and serious incidents and emergencies. Coordinate with relevant staff and if required emergency services to achieve a resolution and ensure all relevant Health & Safety procedures are followed. Carry out general attendant duties including driving, to monitor all areas of the site. Conduct facility tours as required. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Facility. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Experience Six month’s experience in each of the following: Driving Hold a full current driving licence (valid in the UK). Working Arrangements / Flexibility 21.5 hours per week on a rota basis, please see sample rota below. This rota may be subject to change. The post holder will be required to work outside normal hours including public holidays, evenings and weekends to facilitate the needs of the Service.
Team Member
Costa Coffee requires a Team Member for our store in Tullamore. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: - Make it Yours: This role is based in Tullamore Retail Park Apply now and take the next step in your hospitality journey!
Scheme Coordinator
MAIN RESPONSIBILITIES 1. To provide prospective tenants with information on the Scheme and its services. 2. To complete pre-tenancy requirements and sign up new tenants. Through induction provide new tenants with a clear understanding of the support offered and facilities provided at the scheme and make moving into sheltered housing as simple as possible. Ensure they understand and receive assistance with application for Housing Benefit, relevant grants and Choice forms. 3. To assess support needs of tenants and complete and maintain outcome –focused support plans. Through Support Planning, the Scheme Coordinator will; · Look out for signs of need and organise and co-ordinate appropriate care · Contact relevant external agencies to ensure tenants receive the care and support they need, complete referrals for care providers, Health & Social Care Trust, O/T service, adaptation requests and follow up with relevant agencies to keep all informed. Attend review meetings/case conferences with HSCT staff for tenants discharge from hospital to ensure tenants needs are met · Complete support plans and review regularly as required under the Association’s Supporting People contract, liaising with NIHE as required · Visit tenants regularly, particularly those who are housebound · Provide support to ill tenants · Maintain liaison with families, medical and social care staff, housing management staff and all appropriate bodies to promote tenant independence 4. To respond, record, assist with investigation of disputes between tenants on site in accordance with Choice policies and procedures 5. To maintain tenant information records and advise Emergency call centre of changes and record updates in scheme diary. 6. To complete and record checks on emergency call equipment and report any faults to the Services Centre 7. To deal with emergency situations should they arise, including obtaining appropriate assistance through NIAS/PSNI and use defibrillator on site when required. Review Scheme Emergency Contingency Plan as required, updating scheme copy (Red folder) and Head Office master copy. 8. To check alarm systems in accordance with the Fire Safety Policy- complete weekly checks to ensure all systems working and report faults. Complete ‘Personal Evacuation” forms for tenants when required. Facilitate Fire Service Inspections and ensure all scheme documents are up to date for inspection. 9. To report repair needs of the building to the Services Centre and check work done by contractors - escalating to relevant staff where appropriate. 10. Record and oversee visits by Contractors, ensuring work is carried out to a suitable standard, and compliance with Health & Safety requirements. Refer any issues to relevant staff. 11. To order schemes supplies and check deliveries. 12. To assist with the effective turnaround of voids within the scheme, liaising with Property Services staff to ensure inspections and repairs are completed before property allocation. 13. To liaise with Asset colleagues and attend meetings with Contractors for planned maintenance work on scheme. Assist Assets colleagues where necessary during upgrade works onsite. 14. To ensure the implementation of Choice’s Health and Safety Policy to include the safety and security of the buildings through regular internal and external inspections, completing all the necessary inspections and documentation. 15. To complete Legionella checks on unused water outlets and void properties. 16. To grit around entrance of scheme in icy weather conditions – complete risk assessment for capability and liaise with Property Services/Housing staff as necessary. 17. To maintain risk assessments, records of all inspections, accidents and all untoward incidents 18. To maintain security of all keys. Ensure key register is up to date in Red Folder onsite and copy sent to Area Admin for Master copy. 19. To administer Petty Cash and any other scheme monies. 20. To adhere to procedures as specified in the Scheme Co-ordinator’s manual. 21. To implement customer care philosophy of Choice. 22. To participate in promotion of the scheme. To develop and maintain positive working relationships with relevant external agencies for the benefit of scheme. 23. To develop onsite activities for tenants and local community. 24. To work with Housing Management and Community Development colleagues to promote tenant involvement. 25. To complete and update training with Volunteer Tenants. 26. To assist tenants with rent queries through liaison with Income Recovery Officers. 27. To complete Tenants Risk assessments for offsite Outings/Functions, ensuring correct insurance provided for transport, venue etc. 28. To hold regular tenants meetings. 29. To provide comprehensive relief Scheme Co-ordinator cover at other schemes as required. SPECIAL CONDITIONS < When the Coordinator is off duty the scheme will be transferred to Radius Connect 24. If available, Scheme Coordinators may choose to deal with emergencies occurring outside these hours of duty. < An additional £1,500.00 pa pro rata will be payable dependent upon the provision of evening entertainment/social activities which the majority of Tenants request and with the approval in advance of your line manager. GENERAL Staff are required to be flexible in their work and to co-operate with their colleagues for the efficient, effective and economic operation of Choice. Experience & Training One year’s recent experience providing professional and care/support services Specialist Knowledge Demonstrable IT skills Aptitudes Good communication skills. Admin experience - collate and organise records; Use initiative. Disposition Caring, sensitive & diplomatic; Able to react calmly to emergency situation and use initiative. Salary: £26,634 - £31,708 per year
