Jobs in Antrim
Sort by: relevance | dateIT Support Officer
SALARY/GRADE: Band 4 (£26,824- £31,537 per annum) MAIN DUTIES & RESPONSIBILITIES Service Desk management • Work on the IT Service Desk to receive, log and manage telephone calls, emails, texts, instant / video messages (and any other future communication methods) from staff and students regarding IT incidents, requests, and queries. • Undertake 1st line triage of all calls, resolving standard incidents during the call and allocating other incidents / requests to the appropriate team queue. • Monitor outstanding incidents and requests, highlighting to senior management any that are not progressing or due to breach their SLA. • Report any major or recurring incidents / problems to senior management as quickly as possible. • Use monitoring tools and follow standard checks to ensure all IT systems are functioning correctly, logging and escalating any errors discovered. • Log and continue to manage incidents to 3rd party support contractors where these cannot be resolved in house. • Provide basic in-house training in standard applications e.g. Microsoft Office used within the College (Word, Excel, Outlook, PowerPoint). • Maintain the required, high level of customer service for all support queries and adhere to all service management principles. Incident & Problem Management • To work as mobile support visiting relevant users / rooms / hardware to investigate, diagnose and resolve on-site incidents allocated from the IT Service Desk, such as: o Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults o Installation, configuration, and support of additional peripheral Systems including Interactive Touchscreen Panels etc. o Managing users in an enterprise Microsoft Active Directory environment. • Update and close incidents and problems on the IT Service Desk system. • Assist in diagnostic troubleshooting of IT related problems including hardware and software incidents and problems, such as: o Installation and configuration of a wide range of industry standard applications o Diagnosis and fault testing of wired and wireless data communication network connectivity problems in in a large TCP/IP environment o Supporting, diagnosing, and repairing PCs utilising Microsoft operating system(s) (e.g. Microsoft 10/ 11 operating systems) o Applications including Microsoft365 (Email, SharePoint and Teams), Edge, Microsoft Office365, Sophos anti-virus etc. • Escalate more complex issues to the College’s specialist IT teams to diagnose and resolve assisting in the diagnosis and resolution as required. • To assist in building a knowledge base for use by all IT support staff. Request Fulfilment • To fulfil service requests (e.g. hardware moves, software installations) in accordance with IT policy and within agreed service levels. • To test newly installed IT equipment to ensure that it delivers the required service before making it available to users. • To assist in the roll-out, imaging and software installation of all new and replacement hardware. Customer Service • To present a professional image of the College’s IT function to users. • To engage users in a professional manner to understand the nature of an incident being investigated or a request logged. • To keep incident logs up to date on the Service Desk. • To seek user confirmation, where available, following the resolution of incidents or fulfilment of requests. • To provide users with advice and assistance on the use of College IT equipment. Technology Operations • To undertake routine maintenance of IT equipment and refer problems to line management or the College’s specialist IT teams as appropriate. • To ensure that local IT comms rooms and equipment are maintained in good order according to standards communicated by line management and the College’s specialist IT teams. Project/Event Support • To support the wider IT function as necessary in the delivery of projects. • To provide dedicated support to College events as required by IT line management. Asset Management • To carry out the College’s processes for the maintenance of accurate asset inventories for College IT equipment and the tracking and management of mobile and portable devices. Personal Development • To participate in staff development and training programmes as required. • To keep up to date with latest developments in IT and relate these to the needs of the College’s staff and customers. General To contribute to the achievement of the College’s mission, values and strategic directions. Participate in the Colleges performance appraisal system. Participate in College developments, attend internal and external meetings and training programmes required. Adhere to general standards of conduct embodied in College policies. To implement and embed the College’s equality and diversity policies and respond to its equality and diversity duties as they relate to all stakeholders. Act, if directed as fire marshal or warden. Carry out, if directed, the role of first aider. To undertake such other relevant duties as may be reasonably expected of the post holder. Essential Criteria Qualifications / Experience • EITHER hold a minimum of a Level 4 Qualification (HNC or above), or equivalent, in a Computing/Software Engineering or other discipline relevant to Information Systems and Information Technology PLUS a minimum of one year’s relevant experience in an IT Technical Support role. OR Have a minimum of two years relevant experience in an IT Technical Support role. NB: Experience must be demonstratable with examples and applicable dates. Knowledge / Skills Be able to demonstrate, using practical examples, knowledge in at least 3 of the following 6 categories: Managing users in an enterprise Microsoft Active Directory environment. Supporting, diagnosing, and repairing PCs utilising Microsoft operating system(s). Managing Data communications networks in a large TCP/IP environment including diagnosis and fault testing of wired and wireless network connectivity problems. The use of a wide range of applications such as: o Office365 (Outlook, SharePoint, Microsoft Teams etc) o Internet Browsers (Microsoft Edge, Google Chrome) o Anti-Virus (Sophos). Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults. Installation, configuration, and Support of additional peripheral Systems including Data Projectors, Interactive Whiteboards. Competencies The competencies required for effective performance in post are: • Specialist Knowledge • Problem Solving • Customer Service Orientation • Team Working • Communication & Personal Impact
CRM Executive
Could you give the best service to inbound and outbound customer calls? Are you passionate about achieving realistic targets? The ideal person will have/be: Essential: • Previous experience of a customer service environment. • Proven track record of achieving targets in a busy environment. • A strong working knowledge of computerised systems such as customer databases (experience of CDK would be advantageous). • Demonstrate a professional and confident approach in dealing with both staff and customers. • Ability to work as part of a team and the genuine desire to succeed. • Have a flexible approach to working hours. Desirable: • At least 1 year experience of working in either a contact centre or a sales role. • Previous experience of working in a similar role in the motor trade. If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities. Key Responsibilities • Achieving realistic and achievable inbound and outbound call targets. • Dealing with all aspects of customer contact management. • Dealing with service-related customer enquiries. • Delivering marketing and customer follow-up contact. • Ensure best advice is given to our customers at all times. • Training will be provided to manage internal data/communication systems. • Take an active part in upholding the Company’s Health and Safety Policy. • Maintain safe working practice at all times and abide by working rules and standards set out by company policy. • Maintain and update customer records and databases. • Analyse customer and vehicle data to enhance customer satisfaction and influence purchasing. WHY JOIN? ABOUT THE AGNEW GROUP... Salary: £29,600 OTE 25 days annual leave in addition to 8 statutory days Life insurance equivalent to one year’s salary Enhanced maternity and paternity pay Opportunities for flexible working patterns Training and development opportunities Excellent working conditions
Counter Assistant
We currently have an excellent opportunity for a Part Time Counter Assistant to join our Shankill Road branch in Belfast. Working 32 hours per week, between the hours of 9.00am to 6.00pm Monday, Thursday, and Friday, and 9.00am to 1.00pm Tuesday and Wednesday, according the rota. Additional hours may be required from time to time and applicants must be fully flexible to work according to the rota. Working as part of a team duties can include; sales of over the counter medicines, providing customers with information on symptoms and products, prescription receipt and collection, date checking, and the ordering, receiving and storing of pharmaceutical stock. Applicants must have excellent communication skills and have the ability to work accurately with attention to detail. Essential Criteria
Housing Support Worker
Housing Support Worker - Older People Location: Remote working covering the Belfast and Greater Belfast Area Salary: £24,794.25 per annum (currently under review) Contract: Permanent Work hours: 37.5 hours per week No. of available posts: 1 Full Time Please note we do not offer sponsorship for these roles. Belfast Central Mission (BCM) is an award-winning leading charity with social care projects and social enterprises across Northern Ireland. With over 300 staff and volunteers delivering services across Northern Ireland to support people at their point of need. Your new role You will work independently with a caseload of service users, building a relationship of trust and respect to achieve the best outcomes for your service users. You will provide them with the best advice and support to help them remain living independently in their own home. You will regularly meet your service users face to face either at their own home or a neutral venue to provide this support. You will act as an advocate for the service user and link with external agencies to get the right help and support they need. What we can offer you Please see attached job description and specification for further details We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Project & Sales Lead
Project & Sales Lead – (Job Ref: 26N/PRSL) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Project & Sales Lead to join our Key Accounts team. Location : Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered : Full-time, Permanent. Working Hours / Shifts : 40 hours per week, Monday to Friday from 08.40 to 17.20. With the potential for 4 longer days Monday to Thursday and a half day on a Friday. Right to Work Requirement Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9-month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire. What does this role involve? This role will play a key part in driving the successful delivery of tenders and projects, while fostering strong relationships with clients and commissioners. Some of the main duties of the role include: • Lead and coordinate the delivery of multiple public health projects and tenders. • Develop and support new opportunities, projects and ongoing initiatives. • Monitor and achieve project and tender KPIs, ensuring compliance with both internal and external performance standards. • Contribute to the drafting and submission of new tender or project proposals, including preparation of delivery strategies and mobilisation plans. • Produce accurate and timely monthly reports for internal and external stakeholders. • Develop in depth knowledge of Randox Health services, including the NHS Health Check programme. • Collaborate across internal departments to drive the mobilisation of new tenders and smooth running of ongoing projects and services. • Respond to client and commissioner queries promptly and professionally, maintaining high standards of service. Who can apply? Essential criteria: • Qualified to at least degree level or previous sales or marking experience. • Experience in dealing with customers, such as in retail or customer support. • Ability to build rapport with a diverse range of people. • Strong communication and interpersonal skills. • Teamwork skills and the ability to foster good working relationships. • Driven and self-motivated to hit and exceed targets. Desirable: • Experience in manging projects or tenders. • Experience in a sales or marketing position. • Experience within the science or health sector. • Knowledge of public health frameworks. • Experience in stakeholder engagement, including commissioners or clients. • Experience in data or statistical analysis.
Electrician
Maintenance Electrician SITE: Odyssey Complex Belfast LOCATION: Queen’s Quay, Belfast BT3 9QQ RESPONSIBLE TO: Facilities Manager TERMS: Permanent, 40 hours per week – (Monday to Friday, 8am to 4 pm) Weekend & callout cover required on a rota basis DATE: February 2026 Note for Applicants: We appreciate the interest shown by all candidates, however, if you have previously applied for this position, please be aware that we are seeking new applications at this time. We encourage you to explore other opportunities with us in the future. OVERALL PURPOSE OF THE JOB: This is an exciting time to join the Odyssey Site Wide Facilities Team. Working in a dynamic environment across the Odyssey site, encompassing the SSE Arena, W5 Science & Discovery Centre, W5 LIFE, Odyssey Place retail space and the Odyssey car parks. The post holder will be responsible for carrying out planned maintenance, reactive repairs and minor works tasks. SELECTION CRITERIA Please ensure your CV demonstrates the following essential criteria and any desirable criteria you may have. Essential Criteria [1] [Some T&Cs and qualifying periods may apply]
Plumber
Plumber SITE: Odyssey Complex, Belfast LOCATION: Queen’s Quay Belfast, BT3 9QQ RESPONSIBLE TO: Facilities Manager TERMS: Permanent, 40 hours per week – (Monday to Friday, 8am to 4 pm) Weekend & callout cover required on a rotational basis DATE: February 2026 NOTE FOR APPLICANTS: We appreciate the interest shown by all candidates, however, if you have previously applied for this position, please be aware that we are seeking new applications at this time. We encourage you to explore other opportunities with us in the future. OVERALL PURPOSE OF THE JOB: This is an exciting time to join the Odyssey Site Wide Facilities Team. Working in a dynamic environment across the Odyssey site, encompassing the SSE Arena, W5 Science & Discovery Centre, W5 LIFE, Odyssey Place retail space and the Odyssey car parks. The holder will have a site wide remit, responsible for maintaining the estate and its assets to the highest standard, driving continual improvement. SELECTION CRITERIA Please ensure your CV demonstrates the following essential criteria and any desirable criteria you may have. Essential Criteria [1] [Some T&Cs and qualifying periods may apply]
Payroll Officer
MAIN DUTIES
Apprentice Engineer
Compan y: FK Lowry Ltd Job Type: Higher Level Apprenticeship: Full-Time, Permanent – day release for study Location: Belfast, with visits to site Reporting to: Contracts Engineer / Contracts Manager / Piling Director Who we are FK Lowry, part of the Lagan Specialist Group, has been delivering specialist piling solutions for over 35 years. As members of the Federation of Piling Specialists and a founding member of the Piling Contractors Association of Ireland (PCAI), we design and install CFA and rotary bored piling, retaining walls, driven piling and ground improvement systems for some of the region’s most significant infrastructure and building projects. Role Overview Working within our dynamic team, you will actively contribute to the success of our projects while preparing for your future as a qualified engineer. How you will Develop This is an excellent opportunity to apply your theoretical understanding to real engineering challenges and gain hands-on experience across site operations, technical tasks, and project delivery. Throughout your apprenticeship, you will be supported by experienced colleagues who will help you build confidence, broaden your knowledge, and progress in your development. What you'll do Technical Support for Piling Operations Your Application At Lagan Specialist Group, we want everyone to feel welcome. That’s why we are committed to working with you to make the application process as easy as possible. If you require any assistance, please do not hesitate to contact us and we will be happy to help. LAGAN SPECIALIST GROUP ARE AN EQUAL OPPORTUNITES EMPLOYER
Finance Administrator
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have a new opportunity within our finance team for a Finance Administrator. What does our Finance team do? We manage all aspects of finance from invoicing customers, receiving payments, processing supplier invoices and allocating payments. This role will be dealing with our companies in the UK and Ireland. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Perm. Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday, or longer days Monday to Thursday with half day on Friday. What does this role involve? In this role, you would be responsible for managing cash, process expenses, posting expenses to the ledger and processing payments on the bank. Other duties of the role include: • Account payable/procurement duties such as: dealing with suppliers, queries on invoices and payment requests. • Dealing with day to day queries on invoicing and payments from customers. • The performing of credit control functions to ensure maximum recovery of outstanding payments, distribution of invoices, credit notes and statements. • Creating sales invoices in accordance with SLA’s. • Record bank payments and receipts in the accounting system, matching them with the appropriate invoice. • Liaising with the accountants, finance officers and operations manager. • Processing and paying of expenses for sales staff. • Prepare journals to be posted to SAP and monthly scrutiny of the general ledgers. • Assist in the preparation of the monthly accounts. • Other day to day administration tasks. Who can apply? Essential criteria: • GCSE or equivalent in English language and maths. • Proficient in the use of Microsoft packages such as excel, outlook and word. • Good English communication skills, both written and verbal. • Currently hold the right to work in the United Kingdom. Desirable: • Administration experience in a similar role. • Previous experience in a finance environment. • Previous experience working to deadlines. • Good telephone manner. • Experience with SAP, Sage 500 or Sage X3. How to Apply Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (fast process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants
