Jobs in Co. Down
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Salary Range: £25,831 to £27,715 per annum* Whilst the full salary range is advertised, our approach to starting salaries is to appoint at the lower end of the range. This ensures that pay progression steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. Purpose of the Role: The post holder will be responsible for maximising net income earned from the Hospice shop and be accountable for the effective management of finances, staff, volunteers, stock, premises, and administration. They will deliver high standards of customer care and ensure that the image and reputation of the Northern Ireland Hospice is maintained. Duties and Responsibilities Income Generation • Maximise sales of donated goods and seasonal merchandise, consistently achieving sales budgets/targets. • Implement efficient systems to sort, date, price, and prepare donated goods. Establish and maintain regular sources of stock through effective networking. • Organise and promote special events and promotions to capitalise on local opportunities and enhance the shop's visibility. • Drive Gift Aid sales conversion rates through new donor acquisitions and fostering repeat donations. • Uphold superior standards of shop presentation through meticulous merchandising and exemplary housekeeping practices. • Ensure cash handling procedures are followed, deposits are timely, and the EPOS till system is operated correctly. Management • Establish and maintain relationships with customers, community representatives, and volunteers to ensure a consistent flow of stock. • Act as a key-holder and liaison with relevant authorities, maintaining the shop's physical and operational security. • Maintain high standards of cleanliness. Uphold safety standards and ensure compliance with fire and health regulations. • Organise special events and promotions to drive sales. • Ensure compliance with trading standards and health regulations. • Ensure adherence to opening/closing schedules. • Support neighbouring shops and Hospice activities as needed. Customer Service • Provide an excellent customer experience and maintain a good overall knowledge of stock. • Manage complaints efficiently and effectively. People & Development • Responsible for the daily management of the shop team, including performance reviews and absence management. • Recruit, induct, manage, train, and develop paid staff and volunteers in line with agreed procedures and standards, ensuring adequate cover during opening hours. • Identify training needs for the shop team. • Attend relevant training courses to support development in the role. • Promote awareness of relevant training courses and development opportunities within the team. Administration • Complete all administration to required standards and deadlines. • Manage controllable costs, expenditure, and petty cash. • Ensure minimum losses of both stock and cash through adherence to till and banking procedures. • Follow all Policies and Procedures, including Health & Safety requirements for premises and team. • Embrace changes and new IT/operational procedures across the charity. • Ensure sufficient shop cover through effective team resource management (rotas, holidays, lieu time). General Responsibilities • Provide courteous and respectful service in line with Hospice values. • Demonstrate commitment through regular attendance and task completion. • Familiarise yourself with and comply with Hospice policies and procedures. • Uphold Hospice values and code of conduct in all interactions. Valuing Diversity and Equality All staff should carry out their duties in accordance with principles of valuing diversity and equitable provision. Staff must promote a positive attitude to diversity and equality of opportunity, eliminate discrimination and disadvantage, and comply with the Hospice’s Equal Opportunities Policy. This job description is neither definitive nor exhaustive and may change to meet the needs of Northern Ireland Hospice. Job Specification Essential Criteria 2+ years’ retail experience in a supervisory/management capacity within the clothing or houseware market. Experience of sales floor merchandising and stock display. Experience in the training and development of others. 4 GCSEs including English Language and Maths at Grades A–C (or equivalent) and basic IT skills. Applicants without these qualifications will be assessed on their ability to demonstrate competence through experience and relevant information. The following will be measured at interview: 5. Ability to be innovative and creative within sales development. 6. Effective interpersonal and organisational skills. 7. A team player, hands-on manager who is self-motivated and resilient, with a positive and proactive outlook, and the ability to motivate others. 8. A flexible approach to working hours. 9. A genuine interest in promoting the aims of Northern Ireland Hospice. Desirable Criteria • Experience working within the charity shop sector, including awareness of Gift Aid. • Knowledge of laws relating to charitable trading. • Experience dealing with environmental health and trading standards officers.
Customer Service Advisors
Job summary Fane Valley Feeds is one of the largest feed companies in Northern Ireland with manufacturing facilities in Omagh and Newry. With one of the most modern animal feeds mills in Europe, Fane Valley Feeds is committed to producing the highest quality feeds for our customers. Due to business expansion, we now invite applications for the following full-time, permanent positions based at our Omagh Mill. Reporting to the Transport Manager, the Customer Service Advisors will be an integral part of the Customer Services Department, being responsible for the receiving and processing of sales orders. The Role: To process incoming customer orders and allocate these to the internal ordering system; To provide customer support, deal with inquiries and resolve issues to maintain a high level of service; To manage predictive ordering software to maximise customer service and efficient scheduling of deliveries. The Person: Have strong IT skills with experience in Microsoft Office applications and sales order processing Software; Have excellent verbal and written communication skills, a friendly telephone manner and the ability to build positive relationships with customers; Capable of managing customer inquiries accurately, efficiently and with excellent attention to detail; Have an organised and methodical approach to work with the ability to show initiative and work as part of a busy team; Preferably have previous experience of working in a busy office environment, ideally in a customer services role; Ideally have an understanding of the Northern Ireland agricultural industry. In return the company offers an excellent rate of pay, an attractive benefits package which includes Healthcare Plan for employees and their children under 18, Company Pension & Life Assurance, Health & Well-Being Programme as well as excellent personal development and career progression opportunities.
Logistics Planners
Fane Valley Feeds is one of the largest feed companies in Northern Ireland with manufacturing facilities in Omagh and Newry. With one of the most modern animal feeds mills in Europe, Fane Valley Feeds is committed to producing the highest quality feeds for our customers. Due to business expansion, we now invite applications for the following full-time, permanent positions based at our Omagh mill; Logistics Planners Early morning shift (6am – 2pm) Job Ref No: FVF/LPE/12/25 Evening shift (2pm – 10pm) Job Ref No: FVF/LPL/12/25 Reporting to the Transport Manager, the Logistics Planners will be an integral part of the Customer Services Department, being responsible for production and transport planning. The Role: In return the company offers an excellent rate of pay, an attractive benefits package which includes Healthcare Plan for employees and their children under 18, Company Pension & Life Assurance, Health & Well-Being Programme as well as excellent personal development and career progression opportunities. To request an application form please contact the HR Department at Fane Valley. Email: hr@fanevalley.com, Tel: (028) 9261 0480 or apply on our GET GOT platform: https://fanevalley.getgotjobs.co.uk Closing date for receipt of completed applications is 5.00pm on Friday 19th December 2025. Fane Valley Feeds is an equal opportunities employer.
Pensions Officer
KEY DUTIES AND RESPONSIBILITIES Scheme Administration • Maintain accurate records of all SPSPS members, including service history, salary details, and contribution data. • Liaise with HR Department to process new entrants to the scheme, ensuring correct onboarding and membership classification. • Calculate and process pension benefits, including retirement lump sums, annual pensions, and survivor benefits. • Manage Additional Superannuation Contribution (ASC) deductions and ensure compliance with relevant circulars. Compliance & Reporting • Ensure adherence to the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 and all related circulars. • Prepare and submit Annual Benefit Statements and other statutory reports within required deadlines. • Liaise with the Department of Public Expenditure and Reform and the Single Scheme Databank for data uploads and compliance checks. Payroll & Finance Integration • Work closely with Payroll, Finance and HR teams to ensure accurate deduction and remittance of pension contributions. • Reconcile pension-related transactions and assist with audits and financial reporting requirements. Employee Support & Communication • Act as the primary point of contact for pension queries from staff and retirees for SPSPS. • Provide clear guidance on scheme rules, retirement options, and purchase of service provisions. • Deliver information sessions or training for staff on pension entitlements and scheme updates. • Provide guidance to staff on other pension schemes in place in Muiriosa Foundation. Policy & Process Development • Keep up to date with legislative changes, government circulars, and best practice in public service pensions. • Review and update internal procedures to ensure efficiency and compliance. • Assist in the development of organisational pension policies and procedures. Systems & Data Management • Maintain and update pension administration systems and databases (e.g., Single Scheme Databank Portal). • Ensure data integrity and confidentiality in line with GDPR and organisational policies. Governance & Risk Management • Support internal and external audits related to pensions. • Identify and mitigate risks associated with pension administration. The duties of the Pensions Officer include but are not limited to the responsibilities listed in this Job Description. CONFIDENTIALITY: In the course of your employment, you may have access to or hear information concerning the medical affairs or personal affairs of clients and or staff or other centre business, such records and instructions of an authorised person on no account must be divulged or discussed except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required. Breaches of confidentiality are regarded as a serious offence and will lead to disciplinary action or may warrant dismissal. STANDARDS OF PERFORMANCE: The Muiríosa Foundation has established standards of performance encompassing conduct in the workplace, competence to carry out the role for which a staff member is employed and capability to attend work. Failure to meet required standards may lead to disciplinary action, up to and including dismissal. Competence to carry out the role is essential and the standard of performance to carry out the role is monitored and reviewed. Regular attendance is required to fulfil the role. The standard of performance is measured on how punctuality and good attendance is maintained. Good working relationships with clients, colleagues and management must be maintained and Communication Code and Dignity at Work policy adhered to. Adherence to satisfactory standards of professional conduct. This Job Description will be subject to review in the light of changing circumstances to include any other duties and responsibilities as determined by management. Education and Qualifications • Qualified by experience in pensions ideal (e.g. experience in public service pension schemes). • Accounting Technician or Part Qualified Accountant desirable. Work Experience • At least 5 Year’s Relevant Experience in a finance function. • Experience in pensions administration, ideally in the public sector entity is highly desirable. • Experience working with payroll/HR systems and data reconciliation in a public sector entity desirable. • Experience in a Section 38 publicly funded organisation desirable. Knowledge and skills • Technical knowledge of the Single Public Service Pension Scheme (SPSPS) strongly preferable. • Displays professional knowledge and skills in order to undertake role. • Excellent communication skills – able to explain pension concepts clearly to non-specialists. • Strong organisational and process-improvement mindset. • Comfortable with audit and compliance requirements. • Proficiency with Microsoft Office (Excel, Word) and comfortable learning new HR/Payroll systems. Attributes • High level of integrity, confidentiality and professionalism in handling sensitive employee information. • Flexible and capable of managing competing priorities within their workload. • Excellent attention to detail required. • Work on their own initiative as well as being a team player supporting their colleagues. Other factors • Willing to undertake education and training as may be required for the role. • As part of the role, you will be required to travel between locations.
Business Manager
GET TO KNOW US Our culture is often described as a rare mix of family values with a high-performing public company. This unique mix translates into a caring, collaborative and compassionate workplace that is also demanding – with a competitive spirit that is a powerful source of motivation. Above all else, there is a focus on long-term, sustainable growth which engenders loyalty and commitment from internal and external stakeholders. “The company operates like a family," says Fabrizio Freda, President & CEO. "Families are, in fact the most caring and demanding of environments. Our culture is a unique combination of nurturing and challenging, respectful of our roots and inspired to envision the future. KNOW THE ROLE Estee Lauder in our Arnotts store are currently looking for a Business Manager to join their team on a full-time basis. KNOW HOW WE WORK Experience is our business : Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Back Share Apply Now
Supervisor
Duties Include:
Afterschool Flexi Relief Team Member
We are Kids Inc. We provide Early Years and Afterschool Care services. With an experience of more than 25 years in the childcare industry, we're one of the most established organizations operating geographically all over Ireland. Our goal to extend children’s daily learning by involving them in a wide range of sports and creative programs, with a strict ‘No Screen Time’ policy. With 4 Creches and Preschool services in Dublin, Kids Inc is also hosting over 60 'Onsite" Breakfast and Afterschool Care programs throughout the country. We are looking for kind, enthusiastic, and dedicated individuals who are passionate about working with children to join our team. We are currently recruiting for a Part-Time Term-Time Relief Team Member in Greystones, to join our busy Afterschool & Holiday service. The Role:
Afterschool Team Member
We are Kids Inc. We provide Early Years and Afterschool Care services. With an experience of more than 25 years in the childcare industry, we're one of the most established organizations operating geographically all over Ireland. Our goal to extend children’s daily learning by involving them in a wide range of sports and creative programs, with a strict ‘No Screen Time’ policy. With 4 Creches and Preschool services in Dublin, Kids Inc is also hosting over 60 'Onsite" Breakfast and Afterschool Care programs throughout the country. We are looking for kind, enthusiastic, and dedicated individuals who are passionate about working with children to join our team. We are currently recruiting for a Part-Time Term-Time TM, in St. Mary's , to join our busy Afterschool & Holiday service. Please note this role requires availability Monday-Friday between 13:00-18:30. You may be required to work various shifts between these hours. The Role:
Information Officer
JOB SUMMARY The remit of the Carer Supports Community team is to deliver one to one support to family carers, alongside the design, development and implementation of group and community-based supports. This team will manage delivery of local and national events (Family Carer of the Year Awards, National Carers Week, respite weekends, training & education). The Information Officer (IO) will work with the Support Manager (SM) for Cork South & West. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Manager in the administration of carer supports including but not limited to scheduling of carer clinics, workshops, support groups, making internal referrals and signposting to external organisations etc. The Information Officer also provides support to their Network team as required, which will include supporting fundraising. The Information Officer will be expected to travel to local and national meetings on a regular basis. Family Carers Ireland is an Equal Opportunities Employer. www.familycarers.ie The following qualifications, skills and experience are required for this role: • Minimum Leaving Cert (or equivalent) and pursued further studies in Office Administration or IT. • At least 2 years’ experience working in a busy office environment. • Experience of working remotely with excellent broadband. • The ability to prioritise tasks and work within a dynamic environment. • Excellent IT Skills – mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom, MS Teams. • Flexibility in attitude and approach to the job and a willingness to help others. • A reflective approach to their work and a willingness to learn and desire to implement a culture of continuous improvement. • A strong work ethic with excellent attention to detail. • Effective time management skills and organisation skills with the ability to manage multiple activities and keep stakeholders informed. • Excellent communication skills and the ability to establish rapport with a diverse range of people. • The ability to work autonomously and within a team. • Fluency in English (written and verbal). • Have experience working in a highly confidential environment. • Fundraising experience desirable. • Full drivers licence with access to own car. ROLE CRITERIA Information Officer: Cork (South & West) Terms & Conditions: Part-time permanent contract (18.5 hours) (across Monday - Friday). Flexibility to travel to meetings as required is essential. The remuneration for this role includes a salary of €17,074 and access to a defined contribution pension scheme. The annual leave entitlement is 23 days per year pro rated to days worked.
Multitask Attendant
Remuneration The Salary scale for the post as of 01/08/2025 is: €35,788 €37,252 €38,794 €39,204 €40,211 €41,082 €42,336 €43,636 €44,984 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Purpose of the Post The aim of the Catering Department is to provide the best possible services to the hospital. You will be working as part of a highly motivated team to maintain a safe, clean environment and so deliver a quality and efficient service to the patients and staff, therefore facilitating a smooth throughput of meals. To carry out multi-task attendant roles relevant to the post, in compliance with HSE and local hospital policy, procedure, protocol and guidelines. To assist in the care given to all patients, clients, relatives and visitors to be treated with respect and dignity, in a manner which is confidential. Ensure a safe and clean environment is maintained at all times. Principal Duties and Responsibilities CATERING General Accountability: • Maintain the highest personal hygiene and adhere to prescribed dress code and behaviour. • Provide a quality service of food and beverage to both patients & staff throughout the hospital. • Demonstrate behaviour consistent with the values of the hospital. • Will participate in the implementation of any new agreed health strategies or agreements. Specific Accountability: Hygiene: • To maintain high standards of personal hygiene and appearance at all times. • To ensure that high standards of food hygiene, health and safety are adhered to. • Carry out cleaning duties as per cleaning schedule or as requested to do so by Catering Management. • Be aware and practice basic food hygiene. • Maintain hygiene and good housekeeping in accordance with the Catering Department policy. • This will include the cleaning of areas such as serveries and its floors, spot cleaning of walls throughout the department. Dishwashing and cleaning of equipment and utensils to ensure the department is kept in a clean and tidy manner. • To conform with health and hygiene regulations throughout the Catering Department in line with HACCP. Service: • Provide a quality service and assist with the preparation and service of all meals. • Stock and prepare counters, ward pantries and night vending (Service includes dining room, patient service areas and special functions throughout the hospital). • The plating/service of patient’s meals. • Account and register all sales of food and beverages. • Assist the chefs as required. • Fill requisitions for wards. • To be flexible and adaptable to all changes that may take place within the Department. • To carry out additional duties as requested by Catering Management. • To be vigilant at all times for potential hazards. Ward Pantry Hygiene: • Be aware of and practice good food hygiene at all times. • Maintain a high level of cleanliness within the ward pantries and carry out cleaning procedures as outlined in cleaning schedules. • Ensure trollies, trays, shelving, presses, work tops are sanitized regularly. • Maintain the highest standard of personal hygiene and adhere to prescribed policies on dress code and behaviour at all times. Patient Service: • Maintain a prompt and efficient food delivery service to patients. • Convey accurately to management patient’s comments in respect to the quality and service of food. • Set trays, serve and wash trays, crockery, cutlery and glasses after use. • Supply fresh water, clean glasses and jugs as required. • Operate the specialist equipment within the ward pantry and undertake the associated temperature monitoring, recording and control procedures associated with HACCP principles. Alert management to any incorrect readings or incidents of poor food quality in order that remedial actions can be taken. • Prepare requisitions for dry goods, communicate this information to the central Catering Department and collect as scheduled. • Special requests from Ward Manager (i.e. catering for visitors/bereaved family members). • Take ward requests, i.e. special diets. • To maintain a flexible approach to performance of duties as specified and within the scope of all areas designated within the department. • Carry out cleaning duties within Catering Department as designated by Catering Manager i.e. cleaning schedules. • Attend training courses as required. • Any other duties, which may be necessary from time to time in line with above subject to negotiation and agreement. Health and Safety: • Adhere to hospital Infection control and health and safety procedures at all times. • Report to management all accidents, incidents and any unsafe conditions and practices. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or Experience Candidates must have at the latest date of application: Eligible applicants will be those who on the closing date for the competition: (i) Possess the relevant QQI Further Education and Training (FET) Level 5 Certificate in Health Service Skills. OR (ii) FETAC Level 5 Certificate in Health Service Skills or Healthcare Support. OR (iii) A relevant healthcare qualification. OR (iv) Be currently employed as an Attendant, Multi-Task or a comparable role and be willing to undertake a QQI/FET Level 5 programme in Health Service skills or equivalent. AND Candidates must have the personal competence and capacity to properly discharge the duties of the role. Health Candidates must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Candidates must be of good character. Post Specific Requirements Please demonstrate depth and breadth of experience as relevant to the role. Skills, Competencies and/or Knowledge • Experience of dealing with the public in a busy environment. • Attention to detail • Discretion • Diplomacy • Flexibility • Good organisational & planning skills • Willingness to continue with further education • Ability to work efficiently in a busy environment • Ability to carry out procedures in a timely manner in accordance with Standard Operating Procedures Ability to demonstrate: • Effective communication skills including the ability to represent information in a clear and concise manner. • Effective interpersonal skills • Initiative and ability to take on new projects • Importance of assuring high standards • Good team working skills Campaign Specific Selection Process Ranking/Shortlisting/Interview A ranking and/or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and/or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview. Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”. Tenure There is 2 Whole-time Permanent post available. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act 2004. Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day/Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th 2008 will be required to work agreed roster/on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am–8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement. Annual Leave The annual leave associated with the post will be confirmed at job offer stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004. Probation Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. Protection of Persons Reporting Child Abuse Act 1998 As this post is one of those designated under the Protection of Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act. You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. Infection Control Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the department/service, as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures. • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings. Note: Detailed roles and responsibilities of Line Managers are outlined in local SSSS.
