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Benefits · 20 days annual leave and 12 statutory days pro rata. Annual leave entitlements increases to 25 days (pro rata) after 5 years’ service and 27 days (pro rata) after 10 years’ service. · Working from home and agile working benefits. · Flexi-time policy. · Annual incremental pay increases on agreed salary scale. · Auto enrolment Pension through Standard Life. Employer contribution 4%, employee contribution 5% · Occupational Sick Pay Scheme that increases with length of service. · Westfield Healthcare cashback scheme. · Investor in People Platinum accredited organisation with commitment to development of the staff team through training and learning opportunities. · Cycle to Work scheme. Our Vision, Mission and Values Our Vision is an inclusive society for all. Our Mission is to support individuals and families living with disability, autism and brain injury to live the lives they choose. Our Values are C ollaboration, E quality, D ignity, A chievement, R esilience. Key Duties and Responsibilities Systems & Technology: · Maximise the use of technology to support administrative functions in line with the concept of a paperless office. · Support with the implementation and development of all HR systems to ensure continuous improvement of processes. · IRIS Cascade / HR System superuser, ensuring systems are utilised to their maximum potential. · Responsible for maintenance of accurate HR records. · Ensure the accurate and timely upkeep of the HR management information systems. · Responsible for maintaining a system for archiving HR records to ensure ease of retrieval. · Ensure all policies, procedures, and forms within your area of responsibility meet the ISO9001 standards of document control. Recruitment: · Responsible for administration and compliance of the end to end recruitment process. · Deliver a seamless, customer focused service to managers throughout the process. · Carry out pre-employment checks, issuing requests for references/Access NI checks/NISCC registration and follow up on same, as required. · Supporting and engaging managers through each step of the Recruitment Procedure. · Ensuring effective uploading of new start employees onto the IRIS Cascade system. · Delivering recruitment training to managers, where required. Absence Management: · Support managers to ensure all absence information on IRIS Cascade is uploaded and accurate. · Provide first level advice and guidance on policy and procedure. · Support with the monitoring of absence triggers in line with our Absence Management Policy. · Support with any absence review meetings up to Stage 2, where required. Employee Relations: · Assist in the minute taking of any meetings pertaining to investigation, disciplinary, grievance, and performance matters. · Monitor and communicate probationary and appraisal review deadlines to managers, ensuring compliance with our internal procedures. · Completion of correspondence to employees in line with the Probationary Policy. · Administration of the Right to Work process, ensuring compliance with all requirements. Employee Engagement: · Support in the delivery of employee engagement activities in line with the organisation’s strategic aims. · Deliver a professional, values based and customer focused HR service. · Support with the administration for the length of service awards. · Maintain up to date knowledge of current NI legislation and case law. General: · Support key HR projects where required. · Create and manipulate HR people metrics to support the HR team and wider business. · Processing changes to contractual information on IRIS Cascade & ensuring HR files updated accordingly in line with monthly payroll cycle. · Support the incremental rise process, utilising IRIS Cascade. · Responding to reference requests. · Maintain HR records in line with Data Protection and GDPR principles ensuring records are held in accordance with agreed retention schedules. · Support the HR Business Partner complete the Annual Monitoring Return and Article 55 Reports. Essential Criteria Achievement of or working towards CIPD Level 3 or above. (Or equivalent HR qualification). A minimum of 6 months’ experience completing HR administration duties. A genuine interest in Human Resources with a keen sense to develop and learn. Highly proficient in MS Office Suite particularly Word & Excel. Desirable Criteria 1 years’ experience as an HR Administrator. Experience of IRIS Cascade integrated HR and payroll system.
Senior Lounge Supervisor
Job summary The Mount Charles Group has an exciting opportunity for a Senior Lounge Supervisor to join it's team at the Causeway Lounge, Belfast International Airport. Working Pattern: 40 Hours per week 5 out of 7 Days 04:00-20:30 Rewards: 28 days paid holidays (pro-rata if part-time) Voluntary Private Healthcare Scheme and Cash plan Scheme Staff wellbeing and employee assistance program Staff Discount Portals Pension Scheme Uniform Provided Training & Development Free Parking The Role: To plan, manager, deliver and present the food, beverages, and desk reception duties as per specification. Manage, guide and coach the assigned staff to ensure an efficient operation of the lounge. Interact with customers by explaining the food and beverages on offer. Supervise a team of service, cleaning and kitchen staff as well as the other resources Supervise site compliance across Health and Safety and Food Safety operations. Continually bring added value to the contract through innovation and pro - activeness. Provide solutions to operational airport challenges. Ensuing all client and 3rd party paper work is completed acutely, on time and reconciled to allow for accurate billing Work towards achieving financial and non-financial targets. The Person: Excellent customer service Experience in managing a team. Previous experience working in a hospitality, travel, or reception supervisor role The ability to prioritise and have an eye for detail Good communication skills – written and verbal The ability to demonstrate great team work skills The ability to follow instruction Please note, the successful applicant's job offer will be subject to providing a five-year, traceable employment history. An Access NI (Basic) and relevant security checks will be carried out prior to commencement in role. The Access NI Code of Practice is available upon request.
Referral Co-ordinator
REFERRAL COORDINATOR MACS Floating Support and Outreach services provide a range of interventions to assist young people aged 16 - 25 to access/maintain accommodation in the community. The team of workers provide support to young people who are homeless, young people 'sofa surfing', at risk of eviction, and resettling from prison. The Referral Coordinator will support our referral process from pre-entry to post-exit. They will be responsible for processing referrals in a professional, sensitive, and timely manner in line with MACS procedures and processes underpinned by MACS policies and operating in line with our strategic priorities, vision, mission, and values. Please see attached Job Description and Person specification for essential skills and knowledge required for the post and click apply to submit your CV. See attached Recruitment Guidance notes and Why Work For MACS for more information or email hr@macsni.org if you have any further queries. CVs submitted must demonstrate how you meet the essential criteria required for the post. Posts Available : Belfast: 1 x Permanent, Part Time (28 Hours) Salary: £27,803 Pro rata Benefits : MACS Pension contribution of 4% of salary; up to 41 days annual leave (pro rata and including bank holidays); enhanced paid leave for Sick, Maternity and Carers leave; paid training days per year; Flexible and Hybrid working options available and Health Benefits. Closing Date: Monday 5 January 2026 at 9.30am. MACS is committed to equality of opportunity and to selection on merit and all offers of employment are subject to an Access NI Disclosure Check. MACS is dedicated to Equality, Diversity, and Inclusion for all, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Business Development Executive
Duties & Responsibilities Leadership and Management • To provide end-to-end project management to ensure the successful implementation and delivery of a range of business projects and skills development programmes. • To ensure that the College meets all of its requirements with regard to compliance for these programmes. • To continually develop and maintain a full understanding of the market, by engagement with employers, sector skills councils and other key organisations and undertaking market research in order to continually identify business development, skills and training opportunities for the College. • To develop and maintain key relationships with strategic partners, employers and organisations. • To plan and co-ordinate employer and other organisational engagement activities in order to maximise income generation activities for the college. • To work with curriculum through integrated planning mechanisms and on-going engagement to increase revenue sources of income for the college across all its full cost, bespoke and project funding led provision. • To provide on-going support to curriculum in the development and project management of its full cost, bespoke and project funding led provision. • To prepare appropriate bids/tenders/funding applications for the College and undertake the project management and administration of these funds. • To develop and continually review accurate costing models and tender templates with necessary supporting documentation for all bids/tenders and funding applications. • To create and maintain relevant systems processes and procedures to manage business development activities. • To achieve KPI’s and income generation targets as agreed with the Centre for Business Development Manager. • To promote and market all College Learning products, programmes, events and activities that the College can provide to employers, organisations and key strategic partners and lead on business development campaigns in order to maximise income generation for the College. • To ensure a high profile for the College in its business development activities and work with the marketing team to devise and deliver promotional and marketing activities across a range of key sectors. • To contribute to the development and on-going maintenance of a CRM system to support business development activities. • To work on a collaborative basis with colleagues across the Department and other sections of Belfast Met as required. Resource Management and Financial Accountability • To manage the organisation of financial and other resource allocations of any assigned projects, programmes and activities including the identification of staffing, capital and revenue resourcing in order to meet objectives. • To prepare appropriate bids for funding, sponsorship, projects and/or capital equipment for the area and to assist in planning for their use. • To prepare budgets and business cases as necessary to ensure appropriate resources are in place to secure and deliver business opportunities. • To develop monitoring and evaluation mechanisms for all funded programmes and ensure full contractual compliance and adherence to funding terms and conditions and to work with Finance to ensure that all projects are audit compliant. • To work with finance to ensure accurate and timely preparation of grant and other claims in line with Letters of Offer. • To procure services as required in the delivery of operational targets. Performance Management and Continuous Improvement • To fully support the development of the College as a responsive provider of high quality services. • To drive continuous improvement and to promote a culture of innovation in support services through reviewing processes, systems and ways of working to ensure efficient and effective service delivery. • To ensure the service meets and/or exceeds requirements for all internal and external quality assessments and inspections are met. • To motivate and communicate effectively with staff, delegate work to others where appropriate and consistently encourage others to contribute to improvements in working and learning environments. • To be accountable for completion of all designated management tasks as required by College policies e.g. Sickness • Absence Management Policy, Disciplinary Policy. Work with the College’s marketing team to ensure the promotion of the service throughout the College. External Links and Partnerships • To develop and strengthen partnership working with a range of external stakeholders including employers, professional bodies, sector skills councils, government departments and statutory agencies. • To represent the College at appropriate meetings and events as required at a local, national and international level. • To develop a dynamic, innovative and entrepreneurial culture in the College and with its students to enable adaptation to external changes, response to opportunities, maximisation of income generation and maintenance of a position at the forefront of excellence and best practice. • To represent Belfast Metropolitan College on external partnership forums. • To develop and maintain key relationships with strategic partners (public/private/community/educational) to increase the sphere of influence of the College and to increase income sources for the College. • To facilitate improved Higher and Further Education Collaboration across the key sectors. General • To contribute to the achievement of the College’s mission, values and strategic directions. • Participate in the Colleges performance appraisal system. • Participate in College developments, attend internal and external meetings and training programmes required. • Adhere to general standards of conduct embodied in College policies. • To implement and embed the College’s equality and diversity policies and respond to its equality and diversity duties as they relate to all stakeholders. • Act, if directed as fire marshal or warden. • Carry out, if directed, the role of first aider. • To undertake such other relevant duties as may be reasonably expected of the post holder.
Cook/Supervisor
Salary: Band 3, SCP 5-6, £25,583 - £25,989 per annum Main Purpose of Job To provide an efficient and effective catering provision to the students, staff and general public within SERC. MAIN DUTIES AND RESPONSIBILITIES 1. Food preparation, cooking and the overall provision of food (including menu planning, portion control, the provision of special dietary meals and hospitality catering where appropriate). 2. Organisation and supervision of food services, including collecting and lodging cash internally. 3. Supervision and direction of other employees including allocation of duties, work rotas, induction and training. 4. Ensure that general kitchen duties are carried out including washing up, setting up and clearing away equipment and tables. Cleaning of the kitchen, snack bar surround equipment. 5. Maintain hygiene, food safety and health and safety procedures. 6. Ensure kitchen equipment is maintained and reporting of any defects. 7. Liaise with technician for timely food orders. 8. Stock-taking, including the organisation of stores and fridges and receipt of deliveries. 9. Supervise and carry out the cleaning of the equipment used in the facility. 10. Monitor the use of foods and making recommendation for service delivery and purchases. 11. Liaise with technician regarding utilisation of prepared dishes and cook additional items as required to maintain a high standard of lunch provisions (e.g. soups, sandwiches and healthy eating) 12. Carry out clerical duties associated with the efficient running of the kitchen. 13. Operational control of service points including transported meals. 14. Any other duties as required by the Assistant Head of School/Head of School for the School of Business, Hospitality and Tourism NOTES 1. This is a description of the job as it is at present constituted. The duties and responsibilities are intended to give a broad indication of the variety of tasks the post holder may be asked to undertake. It should be noted that a job description is not an exhaustive list of activities and staff may be asked to carry out duties commensurate with the grade of the post. The job description may also be amended to take account of changed circumstances, and staff will be consulted when this is necessary. It is the College’s aim to reach agreement to reasonable changes, but if agreement is not possible, the College reserves the right to insist on changes to a job description after consultation with the post holder. 2. In carrying out the duties and responsibilities of the post it is expected that the post holder will do so in accordance with the College Ethos, Equal Opportunities Policy and that in doing so the post holder will contribute to the discharge of Section 75 statutory duties and implementation of the College Equality Scheme. 3. This is a post which is governed by The Protection of Children and Vulnerable Adults (Northern Ireland) Order 2003. Before appointing anyone to this post, it is policy to ask for the relevant check to be carried out by Access NI. 4. The College operates a no smoking policy and all staff are expected to adhere to this. 5. In order to deliver its objectives, the College has developed to the following set of values and all staff expected to work within these; · Solution focused · Excellence driven · Responsive · Collaborative 6. All Staff at Principal Lecturer Level and above (including equivalent staff on NJC Terms & Conditions, band 6 and above) are required to participate in day, evening and holiday cover rotas as required. 7. All Staff are required to contribute to a healthy and safe working environment and to adhere to all health and safety regulations and College policies. 8. All staff has a responsibility for ensuring that risks are managed at College, team and individual level. This process will include the assessment and effective control of all acceptable risk situations. 9. All Budget holders will be responsible for ensuring the delivery of a balanced budget across their area of responsibility, including the delivery of any agreed cost improvement programmes. 10. Staff will be expected to participate in staff training and development activities to update and enhance their own knowledge, skills and professional competence needed to fulfil the role effectively. 11. Please note that a waiting list may be created from this post from which further appointments may be made should the same or a similar post arise within twelve months of the interview date. Please note such posts may be based at any College Campus. Essential Assessment Criteria 1. Hold a Level 2 qualification in Professional Cookery e.g. NVQ Level 2 or City and Guilds 706/1/2 OR A minimum of 5 years’ experience as a chef in the hospitality/Catering industry. 2. Hold a Level 2 Award in Food Safety 3. 3 years recent experience, within the last 6 years of food preparation and cooking in the Hospitality/Catering industry 4. Demonstrate evidence of Supervisory experience in the Hospitality/Catering industry Desirable Assessment Criteria 1. Supervisory management qualification The above are minimum criteria. These may be enhanced at the discretion of the Selection Panel.
Quality And Curriculum Improvement Partner
Quality and Curriculum Improvement Partner Permanent Post, 36 hours per week ABOUT US We take great pride in Inspiring. Transforming. Enriching lives. Each member of staff has an important role to play in ensuring that our students and business clients get the very best of quality education. Our working environment is a dynamic, challenging and rewarding one. We need the best talent to help us become a world leader. As well as a challenging role which will add value to your CV you will get an attractive renumeration package, access to professional development opportunities and the chance to work with some of the best in the education sector. We currently have a vacancy for a Quality and Curriculum Improvement Partner . JOB PURPOSE To support the College’s quality assurance and continuous improvement processes through the collection, analysis, and reporting of performance data, coordinating internal and external quality assurance activities, and providing high-level support to curriculum teams and senior leaders. Working in close partnership with School Managers, the postholder will take responsibility for delivering core quality assurance tasks and in supporting the preparation of key documentation to reduce the administrative and procedural workload on Schools. They will contribute to the effective planning, monitoring, and review of quality-related activity, with a particular focus on awarding body compliance, programme and unit self-evaluation, inspection readiness, and the scheduling and preparation of student case conferences, progress boards, and examination boards. The post holder will support School Managers to analyse key performance indicators and will develop initial templates for school self-evaluation reports. For further information on the main duties and responsibilities of this role, please see attached Job Description.
Games And Digital Asset Sector Manager
Games and Digital Asset Sector Manager Location: Belfast (Hybrid working – 3 days office / 2 days remote) Contract: Permanent Hours : Full-time (37 hours per week) Salary: Deputy Principle (£47,304) Reference: NIS 25/33 Are you passionate about the future of games, immersive media, and digital content? Do you want to help shape and grow one of Northern Ireland’s most dynamic creative sectors? We’re looking for a high-calibre Games and Digital Asset Sector Manager to lead the development of our games and digital asset industries, including virtual production, VFX, 3D animation, and immersive content. This is a unique opportunity to work at the heart of a fast-moving, high-potential sector that is central to Northern Ireland’s creative economy. As part of our team, you’ll design and deliver targeted programmes, gather and apply sector insight, and build strong local and international partnerships. You’ll play a key role in representing the sector’s interests, driving innovation, and ensuring our initiatives deliver measurable creative, economic, and skills outcomes. This role is ideal for someone with: If you’re ready to make an impact in a growing industry and help shape the future of digital content in Northern Ireland, we’d love to hear from you. How to apply: To apply, please complete the online application form via GETGOT. If you are unable to access the online form, you can request a manual application form by emailing HR@northernirelandscreen.co.uk with the job title and reference number. Important Notice: Late applications will not be considered, even if delayed due to technical issues. It is the responsibility of the candidate to ensure all required information is submitted on time. Equal Opportunities: Northern Ireland Screen is an equal opportunities employer. We welcome applications from all individuals regardless of background and particularly encourage applications from those with lived experience in the interactive and screen sectors.
Business Information Officer
Role Responsibilities • To ensure NI Water’s legal and statutory responsibilities under the Freedom of Information Act 2000 (FOI), Environmental Information Regulations 2004 (EIR), Data Protection Act 2018, UK General Data Protection Regulation (UK GDPR) and Records Management are met proactively and transparently, ensuring the interests of NI Water are also protected, within challenging legislative deadlines. • Deputise for the Business Information Manager in periods of absence. • Supervisory compliance with all aspects of data protection, records management, information assurance, information governance, data quality and information access legislation, including assisting other departments with their mandatory requirements, drafting and reviewing Data Protection Impact Assessments. • Complex decision-making in: o providing nuanced legal advice on often prejudicial and sensitive issues; o the provision of bespoke and specialist, complex GDPR, FOI and EIR legal advice to General Counsel, to inform their role as Appeals Officer, to NI Water’s Lawyers and legal interpretation and legislative advice to management and staff e.g. TUPE, protected characteristics and whistleblowing, harassment, grievance and bullying etc. to provide associated and case-relevant data protection advice to various teams; o the drafting of NI Water legislative defences to complaints to the Regulator (the ICO), which involves the review and interpretation of legal precedent and benchmarking with other Water & Sewerage Services Undertakers; the consequences of ICO deliberation could be adverse media, monetary fines and reputational damage for NI Water; o drafting responses to DP, FOI and EIR requests, including balancing and documenting whether the wider public interest in disclosure, thus fulfilling NI Water’s statutory obligations, outweighs protecting sensitive, often prejudicial data to the Water & Sewerage Services Undertaker. If not, using persuasive techniques, the application of relevant exemptions, exceptions and the public interest test, in lawfully and robustly exempting same; o designing and delivering specialist, bespoke training and educating employees (workshops, via Teams or E-Learning) on Data Protection and information access legislation, for stakeholders at all levels, including the monitoring of completions to audit satisfaction; o providing specialist data protection input at HR Wellbeing Project Team meetings and managing subsequent actions to ensure internal and third-party UK GDPR compliance; o as many requests are escalations of contentious complaints and from elected representatives etc., resolving same requires both a thorough knowledge and a delicate touch, to avoid possible media interest and the resultant reputational damage, or a follow-up complaint to the ICO or CCNI; o evaluate NI Water’s existing data protection practices, identify areas of non or partial compliance, rectify issues, draft IMU’s policies and guidance manuals (currently ten in number) for annual update and review for EC approval, in line with current legislative requirements, ensuring that any changes to legislation and consequent changes to policies or procedures are taken into account. Ensure such policies and associated documentation, including privacy notices, are up to date, compliant with statutory provision, best practice and aligned to the Utility Sector position; o investigate data breaches, identify trends, make recommendations for improvement and develop training to address identified issues; o investigates all complaints in relation to Data Protection, FOI and EIR, including those relating to unlawful disclosures of sensitive or personal information; o act as a primary point of contact on important data compliance requirements. • Supervision of the logging, evaluation, processing and monitoring of information access requests received by NI Water for legislative compliance undertaken by the BISO and HLA. • Monitoring of the request tracking systems to ensure compliance with legislative timeframes and to monitor trends and collate reports from same as necessary. • Supervision of the collation, lawful redaction and extraction of information from relevant Line-of-Business Systems, e.g., Rapid, Ellipse, CAR2Map. • Supervision of the monthly data quality monitoring process through the L3 Data Owners Data Improvement Process and ensuring same is completed in a timely and accurate manner. • Chairing or attending meetings as a subject-matter expert, contributing and advising as required. • Independently maintaining high-level knowledge of changes in guidance or legislation to ensure the Company is continually processing requests appropriately, to include benchmarking with other public authorities in relation to their approach. • Publisher of various information online. • Assisting with internal and external audits of Unit processes and procedures and those wider Company processes and procedures that are impacted by the work of the Unit. • Preparing statistical reports for presentation to Executive Committee and/or Board by Head of Corporate Information & Data Protection Officer. • Provide specialised input to Corporate Induction process to ensure that all onboarding staff begin with the most up-to-date training on information access, data protection, data quality and records management. BUDGET AND PEOPLE MANAGEMENT RESPONSIBILITIES • Full line management responsibility for Band 6 BISO and HLA for day-to-day activities, setting objectives, induction, mentoring and development. KEY WORKING RELATIONSHIPS Internal • Information Services, HR, Corporate Affairs, Legal Team, MI & Data Team & Exec. Mail Team, General Counsel. • All and any staff to varying degrees. • Supervise IMU’s petty cash to ensure same is processed accurately and timely. External • Other IMUs within NICS, Private Office & DfI Water Policy Unit. • Information Commissioner’s Office. • Wider UK Water and Sewerage Companies. • NIW Suppliers. Please note that this is not an exhaustive list of duties and the post holder will be required to carry out other duties as required. Entry Requirements Applicants MUST be able to demonstrate in their application and where necessary at interview: ESSENTIAL CRITERIA A third-level qualification (e.g., Degree, HNC/HND) and a minimum of 1 year’s experience in a service delivery regulated, target-focused environment, supporting or assisting with data protection (UK GDPR and DPA 2018) obligations. Or In the absence of a third-level qualification, at least 3 years’ experience in a service delivery regulated, target-focused environment, supporting or assisting with data protection (UK GDPR and DPA 2018) obligations. Practical experience of providing guidance and/or training to a wide variety of stakeholders. At least 1 year’s experience communicating complex messages clearly and accurately to a range of stakeholders, or dealing with complex customer complaints. Experience of implementing new or improved processes and procedures to deliver improved business performance. Demonstrable understanding of UK GDPR and DPA 2018 principles and their practical application. Competent in MS Office applications (Word, Excel) for preparing reports and maintaining records. DESIRABLE CRITERIA In the event of a large number of applications, candidates may be short-listed on the following desirable criteria: Minimum of 1 year’s experience in applying data protection in a professional context. Competencies RESULTS • Ensures that customer needs and expectations are clearly understood and the centre of all business activity. • Acts to ensure that the reputation of NI Water is promoted and protected. • Personal organisation and accountability. • Ability to think and act on your own initiative without supervision and as part of a wider team. • Plans workload often more than three months ahead, balancing legislative deadlines with longer-term strategic objectives (e.g., integration of data protection into forthcoming projects such as Thrive DPIA), to ensure effective and efficient delivery of results. CAN DO/WILL DO • Uses tools and techniques to help evaluate decisions and solutions and takes advice when appropriate. • Is prepared to clearly (and appropriately) articulate their view when it differs from others/the status quo. • Can think outside of their immediate situation and see the big picture. • Maintains a positive sense of confidence in the face of opposition and inspires the same attitude in others. • Ensure high-quality work, including appropriate supervision and quality assurance of BISO and HLA output. • Manage competing demands cognisant of deadlines often more than three months in advance. TEAMWORK • Role models effective behaviour. • Communicates effectively with the team and others both verbally and in writing. Ability to identify customer or other stakeholder needs and communicate required information clearly and concisely. Good interpersonal skills, particularly in influencing, gaining commitment from others, negotiating, conflict resolution and communication. • Apply persuasive skills to progress business objectives with senior managers. • Recognises and is aware of the needs of their audience, adjusting approach or style as appropriate. • Respects diversity, treating all people equitably and with respect. • Manage the BISO and HLA effectively to ensure the Unit remains compliant. GROWTH THROUGH CHANGE • Constantly seeks to improve performance and the quality of their work and drives for continuous improvement. • Listens to and embraces new ideas and better ways of doing things. • Identify self-development needs and associated training required; follow this through and ensure needs identified are consistent with team objectives and customer focus. What is on Offer Salary This Band 5 role offers a competitive remuneration package with a salary scale of £35,354–£47,138 per annum (pay award pending). The starting salary will normally be at the first point of the scale. Salaries are reviewed annually effective 1st April. Location Westland, 40 Old Westland Road, Belfast, BT14 6TE. Benefits Not only will you be working for one of Northern Ireland’s top companies, you will also receive: • Generous annual leave and public holidays. • Flexible working and family-friendly policies. • Hybrid working (available for certain roles after 3 months following onboarding and training). • Occupational sick pay. • Employee assistance programmes. • Cycle to work scheme. • Volunteering support. Pension NI Water offers an excellent DB pension scheme with a current employer contribution of 26.2%. Annual Leave 25 days increasing to 30 days after 10 years’ service, plus 12 public and privilege holidays. Health & Wellbeing Programmes NI Water offers a multi-award-winning programme supporting physical, mental, financial and social health, including: • Seasonal health campaigns. • Wellbeing roadshows twice a year across all hubs, including free vaccinations and health checks. • A range of social networks and support forums.
Sales Administrator
Job Title: Sales Administrator Contract Type: Permanent Contracted Hours: Part Time & Full Time hours available Location: Boucher Road, Belfast Salary: £27352 (pro rata) per annum A Bit About Dreams & Sofatime… Our mission is to be the first choice for beds & sofas in Ireland; to make every customer experience with us exceptional. That’s what makes us different! This role will be based in our flagship store on Boucher Road, Belfast. You can expect a fun, challenging and rewarding environment where everyone works together as one team. You will play a crucial part in the branch as a key contact for administration, supporting both the in-branch team and Head Office. We offer a range of benefits including a generous staff discount scheme, enhanced maternity/paternity leave and more. Your Branch Manager will ensure you have the best possible start to your career with us. Your New Role You will be responsible for delivering strong, reliable administration across all areas of the branch. This is a varied and important role with a strong customer focus, particularly over the phone. Your duties will include, but are not limited to: Customer Liaison & Communication Acting as a first point of contact for customers, including regular telephoning of customers to provide updates, confirm delivery bookings, resolve queries and offer exceptional support. Customer coordinator duties including stock updates, initial customer care calls and follow-up communication. Ensuring a professional, friendly and proactive approach to every customer interaction. Back Office Administration Email management and prompt communication with customers and colleagues. Managing and maintaining the rota system. Assisting with banking management and completing daily administrative checks. Processing paperwork, placing orders, raising maintenance tickets and supporting day-to-day branch admin. Stock Control & Operational Support Accountability for booking in customer deliveries, including confirming details via telephone. Managing stock control, including goods inwards, stock checks and general stock organisation. Receiving stock transfers on the system and flagging missing or faulty items. Supporting stocktakes by extracting system data, assisting with physical counts, entering figures and reporting results to Head Office, including helping investigate discrepancies. Supporting the branch team with weekly marketing communication, including price changes, promotions and replenishment needs. Health & Safety Management Supporting and maintaining branch health & safety compliance, ensuring procedures and documentation are followed correctly. To Succeed in This Role… You will have a strong administration background, excellent attention to detail and be confident using Microsoft Office. Strong communication skills, particularly over the phone are essential, as you will be regularly liaising with customers and supporting colleagues across the company. You will be organised, proactive and able to manage multiple responsibilities in a fast-paced retail environment. This role has traditionally worked well Monday to Friday, but some weekend work may be required depending on business needs. Benefits Length of service awards. Generous staff discount. Free on site parking. Enhanced Maternity and Paternity. Smoke break exchange - allowing 1 extra day leave each year.
